American Lawn Care Inc. in Des Moines

They were okay but didn't like having to come back out if there was a problem. Their expert was very good and knowledgeable but they sent out a young kid who sprayed are potatoes tomatoes and other garden items. The young kid forgot to do a whole area on two sides of the garage which made them have to come back out and around the handicap ramp. I wish we could have kept them but that's life. Not sure how safe the chemicals are around pets.

I have used this lawn service for a number of years and have always been satisfied. I have never been treated rudely by anyone in this company. Larry has helped me a lot with my lawn concerns. Of course I get an occasional weed in my yard. If the yards around you aren't perfectly weed free, then that's always going to happen. The wind also carries weed seeds. You need to have realistic expectations!

I've used American Lawn Care since 2011. I have referred them to my neighbors, friends and family ever since. I am reading a lot of negative comments on them and this is due to customers having an unrealistic expectation. It took 2 years for my lawn to look the way it does. A few treatmeants will help, however, you still need to mow at the correct (3.5 - 4.5") height and mow frequently. Basically, you cannot mistreat your lawn and expect the lawn treatments to do all the work for you. Larry and Mindy Ginger do amazing work, they have been in business forever and I will always choose to support local business above anything else. Keep up the good work folks!

Asked lawn workers if they could do a better job weed eating and the workers gave an excuse and were very rude. I called Mindy the manager and she proceeded to be a smart ass sarcastic witch to her client so I asked for a refund of the 160.00 credit that is on my account and they are refusing to refund it. DO NOT GO WITH THIS COMPANY IF YOU WANT A GOOD JOB DONE ON WEED EATING. UPDATE: They charge 90 dollars for one hour and 30 dollars to haul away the material and ended up shoving the branches under our house. The bushes they trimmed were knee high. Not worth it

So happy with the work and the owner, Larry''s knowledge of horticulture, however the customer service skills in his office is very unprofessional! Very rude over phone (Nicole [?] and another woman possibly the co-owner)! They act like you are inconveniencing them and there is no thought for customer retention! Went in face to face to pay a $.72 bill and they were a little nicer but I could tell how outdated everything was.

BUYER BEWARE!!! D- rating on Better Business Bureau for a reason. Shame on me for not being a more diligent buyer. This company has outdated customer service practices. I called in the first of the summer to see if I could get someone out to meet me and discuss my lawn issues. After they started treating the lawn this year. Even though I prepaid and it said unlimited services calls no one every called me back or came out to meet with me to discuss. Maybe if they would of taken the time to do so I would not be writing this review today. I sent and email in on Monday 8/22/2016 to express my concerns. 24 hours later no phone call. I did receive an email full of excuses. Blaming me for their poor business practices. She blamed me for not doing an early spring when I called them to tell me what I need to do to get my lawn better. I do believe its their job to tell me what needs done with my lawn not me they are the supposed experts. Trust me stay away you will thank me later The email that was sent to me: FYI I was sick yesterday & I am the only one whom does the emails, I am in the process of responding to my emails from yesterday & today right now. I have your pictures & clearly after 2 apps only (Late Spring & Summer no Early Spring) it seems like you expect it to look weed free, totally filled in & thick, that is not the case no matter whom you have do the lawn, it took your lawn quite a while to look this way & has nothing to do with our fertilizer & weed control. So it appears that after the phone message I just listened to, it is clear that there is no reason to even respond to you any further except I will refund the money on the account of $83.88. The prepay contract says 4% discount on 4 applications & since you are breaking this contract by requesting cancellation there is no discount. The check will be in the mail by Friday. And if you want to go to court filing fees are $85.00 plus service of the claim, the loser eats all costs. Thank you & have a good evening Melinda Ginger

We used this company for years. Our lawn went from patchy and full of dandelions to the thickest, lushest lawn on the block. So much so, we almost wished it wasn't quite so healthy so we didn't have to mow as often. The owner was very insistent on having us let him know if we needed spot treatment on weeds. He also helped us by spraying some poison ivy that came up. They will charge you a late fee after 15 days, which we have paid a few times due to forgetfulness, but the charge is clearly stated on the bill. I recommend this company to everyone. We are greatly satisfied and will be using them at our new home.

I'm moving to Chicago and need someone to mow about once a week while I'm out of town. Called the office, talked to a woman who told me they don't do one-time mowings. Told her I needed a company to mow my lawn once a week, but that I didn't want to commit to having a company mow my lawn in perpetuity if they didn't do a good job the first mowing. I'd never used their company before, don't know anyone who uses them, and so I don't have any basis for how their work turns out. I'd be home this Thursday (in 3 days from my phone call) to check out the job and as long as it was satisfactory I'd be a repeat customer all year long. She reiterated they don't do one-time mowings but told me they leave the lawns looking immaculate. Ok, there's no problem then I responded, everything will be fine. She hung up the phone on me. Apparently the gal did me a favor, check out the Citysearch reviews from other unsatisfied customers are there who actually used their service (3 reviews gave one star each).