The Lawn Firm, Inc. in Colleyville

The Lawn Firm did the landscaping and irrigation when I built my house. I chose to enroll in their maintenance plan because I thought that would keep them on top of fixing problems that they created. I was wrong. Two of the three trees planted in my front yard. One of them died within 6 months, they replaced it, and then the replacement died within a year of that. They told me that the warranty only covered one replacement. I had the dead trees taken out and replaced (by another company) and learned that they were planted too low, the roots had been cut (which is apparently the cheap way companies do things), and the bubblers for the trees were installed incorrectly so the water wasn’t even getting to the trees. We had Tom Monks and several other employees out multiple times for issues with the lawn, poorly installed sprinklers, lasting issues from them overwatering the grass initially, dead plants in the flower beds (from yet another mistake they made with the sprinklers), and several other issues. They also charged for services that they weren’t providing and only would correct it if I said something. To me, the purpose of a lawn maintenance program is that someone else maintains it. They were also supposed to monitor the lawn so problems would be found and addressed quickly. The grass was dry and brown, and they told me they thought it looked good and suggested I water more. Despite the absurd amount of money I had spent and all of the issues that we faced, the worst part of the entire experience was how condescending I felt Mr. Monks was when we expected something to be fixed.

The Lawn Firm does all the mowing for my zero lot line neighborhood. If I hired them myself I would have already fired them. Every Friday they are tasked with mowing our tiny lots of 78 homes. This entire summer they refuse to mow my back yard which is only 5 feet in depth and across the entire back of my house. There is a lot of shade in my backyard so it is not entirely full of grass but there is more than enough to mow. Every week it is a chore for me to get my tiny yard mowed. I have chased after the mower and asked them to come back and finish their job, I have talked to the supervisor on site, I have even called into their office explaining the situation and still today my backyard was not mowed. I saw the weed eater guy and explained to him and he admitted he noticed it had not been mowed. He came back and redid my whole lawn and it looks AMAZING!!!! (Thank you!!!) but why is it not done properly every week without me having to chase someone down??!!!!!!. I even put a sign outside in Spanish asking them to mow the back yard and yet again I had to chase a worker down to do it. I am not asking for anything EXTRA, I am just asking that the mowing on my yard be completed, front, side and BACK yards. They come in as fast as they can and leave. I always blow the grass off and lock my gate back to help them out but every week they literally mow half my yard and leave. My complaints get me nowhere!! SO FRUSTRATING…..😟 I am replying to your reply on this review. The gate was locked when you came by that day because I had a hair appointment and I didn’t want the gate left open because we have a small dog. They had mowed what they wanted to mow and moved on to the next door neighbor’s lot. The front and side yard had been mowed as usual, but the back 5 feet across the length of my entire house had not been mowed. It had nothing to do with the lunch break. They just refused to mow it. In fact they refused to mow the back of my lot the whole spring/summer- ……literally every week for the WHOLE summer. So I started to stand outside and monitor where they were mowing and still I had to push hard to get them to mow the back part of my lot. I even put up a sign in Spanish. Every week I had to meet your mowers outside to explain to them why the 5 feet behind our home needed to be mowed. EVERY SINGLE WEEK. Usually it was the same guy every week. You would have thought he would have caught on after the first few months. It was so frustrating. A neighbor on Hill Street had the very same issue ALL summer. They did not want to fully mow the back of her house either. It is so disappointing that our HOA Board renewed your contract. Please tell your folks to mow as stated in the contract. It is not up to them to decide IF they want to mow a portion of any yard. They should mow all portions of every lot.

Contacted the lawn firm in June requesting a quote to fertilize our lawn. They came out and on July 2nd said they would quote us a price for fertilizing plus all the other lawn services they provide. Their bid came back at $608 per month! We were told that we could pick and choose which services we wanted. We told them on July 14th that we only wanted the original fertilization service that we originally requested. Today we were told that they only supply full service lawn service. I was told their owner made that decision but I was never contacted. Cheap and sleazy bait and switch tactics in my opinion

I have used the lawn firm 5 times for sprinkler repairs. They show up when they say they are going to and fix any problem I am having. Augustine has serviced us twice and I thought he was very professional, easy to communicate with, and does a really good job.

I was amazed at the attention to detail and thoroughness of Dee at the Lawn Firm. I had three companies give me estimates and not only was the Lawn Firm the best price but Dee listened to what we were looking for and she was the only one who provided a drawing of the area and indicated where each pant would go. I highly recommend working with Dee.

I am a very happy customer. I've used the Lawn Firm for many years and would recommend them to anyone. They have handled my service needs and a few larger projects. The owner Tom is very personable and goes out of his way to make your project successful. Great to see companies like this succeeding.

The lawn firm has taken such meticulous care of our neighborhood entry and common areas for years! Casey has gone above and beyond every time I've called the office. They are a fantastic crew and company!

My experience with the lawn firm was great. Casey in the office was very helpful. Patrick helped with a great design of our yard. The workers were clean and did a super dooper job!