Garden Center at The Home Depot in West Hills

I just want to express my gratitude to Cedrick, he’s one of the managers at this Home Depot location. I’m in the service industry myself and I know an amazing customer service when I experience it. Cedrick is a caring and hard working individual who doesn’t take no for an answer, he spend his time looking for a tool bundle I was looking for and found it to my surprise. Thank you!!!

West HIlls Home Depot is the worst among all their stores, worst customer service ever. If you can help it, don't go there. I just purchased some stuffs along with an advertised mirror showing a price of $14.88. After I checked out and went to the car then realized the receipt shows I was charged $29.98 instead. Went to the customer return center Jackie took the mirror and with a nonchalant attitude said I'll be back. I followed her, first she casually walked to the plumbing dept, asked a guy does he know anything about this mirror, then she walked to the paint dept and asked another guy, the advertised display is right in front. So I said can you refund my money and re-ring and take care of your issue later because my husband is waiting in the car (we just bought a whole bunch of garden stuffs so he is waiting to go home to unload). Jackie said I have to ask the manager if I can refund it. More walking to find the manager. Then back to the return checkstand, refund the money and re-ring. More problem and more waiting, she wanted my husband to come in again to show her the military ID to get the same discount I got 20 mins ago (Yes, it took her 20 mins for all these walking around to get this simple issue resolved). It is the worse customer service ever. At this time I was furious, the receipt clearly show I got the military discount already, so she said I have to call the manager. More waiting, Mike the manager came to the checkstand, I have to explain the whole thing again. Mike also has a nonchalant attitude, finally, they gave the discount without having my husband to come in. No apologies from any of these people for the inconvenience, they could care less about anything, it is indeed sad to have such employees that represent their store which could care less about customer service. The company should really demand and focus good customer service from their employees. I should really send this to weigh and measure, maybe then they would pay more attention.