Wright Outdoor Solutions in West Des Moines

I am extremely disappointed with this company and their services. The issue I encountered was their complete disregard for my delivery instructions when delivering mulch. The driver drove onto our damp yard, leaving deep ruts about six inches deep, causing significant damage. I promptly contacted Deb, the mulch delivery coordinator, to address the issue and asked if the company would cover the cost of fill dirt or sand needed to repair the damage. Deb initially gave me the impression that this would not be a problem. However, I was later sent an invoice for the full amount with no compensation for the additional product I had to purchase to fix their mistake. I attempted to follow up with them, but they failed to respond. This lack of accountability and customer service is very disappointing

I have used Wright Outdoor Solutions several times to trim trees in our yard. They have always done a good job, and suggested things that should be done, like how to care for our trees ourselves. I will continue to use them as needed.

Not a good buisness. Treat employees with no respect.

WOSs truck was throwing rocks on 80/35 and chipped my windshield. They ignored my calls and emails.

Great service and professional job.

It seems every staff member is an All American. Prompt, hard working and cordial. They take good care of me and my property.

Clean, quick and professional. I will definitely be calling again for all my tree needs

Amazing company with very professional staff!

Great experience! They showed up when they said they would. They removed an enormous oak tree from my front yard with very minimal damage to my yard. The workers were very professional and courteous, and left everything as clean as when they arrive, minus a tree of course :). I would highly recommend Wright Outdoor Solutions for any of your outdoor needs.

The best!

Wright trimmed our trees and made them look great! Cleaned up the area so well you wouldn t even know they had been there.

They do excellent work.

We recently had three trees removed and one tree trimmed. From the very beginning with a visit from Seth to review our needs and estimate our costs, to the finish with the work completed by Andrew and Joe, our experience with Wright Outdoor Solutions was outstanding. We originally were going to remove two trees, but once we experienced the initial service visit and saw the reasonable pricing, we requested a change to add another tree removal and a tree trim. The change was made with no problems, misunderstandings, or pricing issues. To say the tree cutting team of Andrew and Joe were impressive is an understatement. We couldn t be more pleased with their professionalism, diligence, attention to detail, demeanor, etc. The yard was raked with all debris removed cleanly, and the street was swept where the limbs were chipped and otherwise hauled away. The work was completed on time in spite of some unique challenges, and we are happy to recommend this company and specifically this crew for your outdoor tree related needs.

Would not hire. Highly recommend using another business services. Unethical business practices that include overcharging their clients, changing proposals after they have been signed, and leaving proposals purposefully vague so they can overcharge and complete project on their own timeline. Originally had them hired for two services, but they completely overlooked my mulch project, that was supposed to be done in the spring, but it didn t get done the whole year. Hired to reset majority of the pavers on my patio, instead they only reset a few of them (which took less time and materials than was told) but still charged me the full amount. You will not get the quality of service you will be asked to pay for, and you will wait a long time to get any work done.

Great landscape contractor

I have used Wright Outdoor Solutions for several years to take care of a 250+ year old Burr Oak tree that sits above our house. I do believe without their expertise and assistance this beautiful tree would have been lost to all to view years ago. Thank you Ryan for always answering my repetitive questions and tolerating my sometimes being a nuisance.

Good place very skilled individuals

Hey Wright just so you know the person driving the truck with license plate CAX 608 did some terrible driving this morning. Passing on the right exit lane, speeding, getting too close, and changing lanes without signal.

Crew was friendly and they cleaned up e everything. Very happy with what has been done so far.

Wright Outdoor Solutions provides and maintains the plants for our law firm. They have been our provider since we opened, and cared for our plants throughout the pandemic, without fail, and safely. Wright is fantastic about replacing plants when needed, moving them around our office for more sun, and their office staff and client service staff (Nick) are always friendly and reliable! Great prices, beautiful products, and great customer service!

We ve had large limbs come down in our yard a couple times in the past few years and Wright Outdoor Solutions has sent someone out the same day we called. The limbs were removed by the next day. All tree debris was cleaned up and they left no sign they were even there. We will continue to use Wright for all of our tree services.

We have two giant maples in our back yard, Wright came in and thinned both trees so we have more filtered light and air through both trees. Also, we had two mature Aspens that had grown past their maturity. We had both cut down and stumps removed. We were very impressed and pleased with the work Wright did for us and the clean-up was excellent. Also, their prices were better than other estimates we received. We were more then satisfied with the final product and would recommend their services fully.

Great job pruning our Ash, Maple and Service Berry trees. The crew was efficient and polite.

Onsite crew was very professional in removing one of the large trees in our backyard. They worked safely and kept the site thoroughly cleaned up throughout the process. The stump removal process went went also. We would highly recommend Wright Outdoor Solutions!

Nice guys, professional.

Should have read the yelp reviews before choosing Wright. We needed ash trees removed from our yard and got a quote from Wright in June. We agreed to do the work and we were told we would be on the schedule for sometime in early to mid October. Today is Nov. 4 so it is way past the time frame. We went ahead and hired someone else because we figured Wright wasn t coming. We then got an email last night that said they were coming to cut the trees TODAY?! Less than 12 hrs notice. My husband immediately emailed back to cancel but they didn t read it or see it and they then show up to my house when no one is home this morning. They got no answer at the door and our back yard is fully gated in and they think that is a green light to go ahead and work in the yard. My husband then had to call the company to tell the workers to stop and they said they d call him back and then never did. After 90 years in the supposed business you d think that they would communicate better. Whoever does the scheduling and communication should be fired. The contract we signed said that we needed to cancel within 7 days but when we are not given even 12 hrs notice how do they expect us to adhere to that timeframe? Also there wasn t even a time of the day listed in the email notice either. Would never recommend them to anyone, was referred by a family member but I will not be going with them for anything.

Very pleased with Wright Outdoor leaf removal. i was kept informed as to scheduled date of service and amount i would pay. They were here and gone and did a excellent job. i highly recommend their services. My neighbors were pleased as well.

I was extremely impressed by the crew that showed up to do the work on our home. It was a large project with multiple areas being completed and there were only two guys that did the whole project. They were polite, friendly, courteous, and extremely hard working. They pushed to get the job done, moving from when they arrived to when they went home. They did so without ever jeopardizing the quality of their work. They were very organized, cleaned up every day before they left, and worked around other work we are having done on the home. I am very glad that we got the crew we did and I am extremely happy with the end results! The initial landscaping design process was easy as well. Even during the wait for completion when I changed my mind on things a few times, they updated the proposal with ease and never made me feel like I was a burden. Incredible crew of people to work with. I am very glad we chose Wright for our outdoor projects!

They are so good I am properties.

Professional and knowledgable, first rate service each and every time.

Jason Brauckman and his team are incredible. Tree fell on our house during the derecho Monday. Called Jason and by Tuesday he and his team had it off the house AND SAVED THE ROOF. They are quick, professional and proficient.

So responsive and helpful after the derecho. Thanks! Great work!

Quick response time. Job was scheduled in timely manner. Poor communication led to irreparable mistakes with only a small discount for the error. Asked trunk to be left standing and they cut it to the ground. Debris was left crossing property line into neighbors yard for more than 24hrs. Was unable to have my fence reinstalled when scheduled due to this, and am still without a fence due to the error. Office people were lovely and Im grateful the job was done, but will likely not recommend this company in the future.

Very reliable and high quality work!

Very busy

Wright has everything from design to install so dialed in I cant say enough about how great their work is. You guys are truly impressive

Contacted Wright in the fall for a consultation and never received a design as we were promised. Followed up this spring and was told we would have our already completed plan within a day or two. We still have nothing weeks later.

They replied to our request of tree trimming and gave us the quote right away but never came to get the job done. We understand the weather situations, but the first time, they never called or emailed to let us know about canceling the job. I had to call multiple times to get a date they would come. Second time, they emailed confirming they are coming but never showed up and never called or replied to my email to reschedule. Really unreliable and poor service.

Garden Center gone. Along with this customer.

Great place and friendly employees

Had them out to trim out dead limbs from our pin oaks which they say can only be done in winter. Limbs are devoid of leaves. Had them come back the next winter because they did not get most of dead limbs down. lo and behold, this spring we still have 7-8 dead branches in our 2 oak trees. Obviously they cannot find the dead branches in the winter.

Worst business ever. Had them do some work. Kept changing the prices. Employees even asked for a tip!!! Would not recommend to anyone!

I would not recommend Wright. Poorly managed projects and indifferent office staff. After many years of using Wright, I have given up.

They have a great selection of plants, bushes, & trees. The staff is very knowledgeable and polite.

I have been with Wright Outdoor Solution for a few years, the service was great, the price was reasonable. In October 2014 I received a letter stating they made mistake by over fertilizing in the due to a malfunction with their application equipment. That killed my grass. They responded right away stating, One of our company s values is to build quality into everything we do, and in this case we may have not performed according to that value. We sincerely apologize and will do everything we can to remedy any negative effects to your lawn. An agent come out to look at my lawn to see what needs to be done. The bottom line, my grass was burnt, there were spots with no grass at all effective Spring 2015. They promised they would do reseeding as well as 2 free applications in Spring 2015 to see if the condition of the lawn improves. Theyve done what was promised, the lawn improved slightly, however, it wasnt restored to the original condition for which they cared for a few years. I spoke with their Vice President and asked him to lay new grass and the condition that I asked was mid May. Someone from the office contacted me the following day and we had a verbal agreement. They asked me to mark my irrigation heads so they wouldnt damage it and someone will be out to lay new grass within a few days. However, they kept delaying the process stating many people were affected and I am next in line, however, because of the rain in Des Moines their contractor is delayed. Its end of July, the rain has stopped for a month now, I am yet to hear back from them. I removed my irrigation markings at this point since it makes it difficult to mow the grass I have recovered and I will find another company. Just wanted to share my experience with Wright Outdoor Solutions, after all, they attempted to do it right but failed. UPDATE: Wright Outdoor Solutions contacted! Holly spoke with me and made it right. Thank you Wright Outdoor Solutions for going above and beyond.

Excellent value and exemplary customer service. I would highly recommend Wright Outdoor Solutions for residential tree removal.