TruGreen Lawn Care in Waukesha

Lawn is looking good

Trugreen...Real professionals..Quality work..

Impossible to talk to anyone unless they are trying to sell you more. Online chat goes nowhere as well.

Professional ,on time and curtious.

Thus far very satisfied, if you could make it rain that would be great

Connor D was awesome. Gave me a rundown of what he was going to do and got straight to it without wasting any time. I hope all service appts are like this!

Service has improved tremendously and am super happy we continued with your service. Each and ever specialist has been very nice and respectful!

Very professional courteous well skilled tradesman who took the time to teach me about my lawn.

This application, the gentleman who performed it, was the only guy who actually did a great job. He took his time and sprayed everything well

Greg was excellent very professional and polite. Very happy with my service today

They do a very adequate job & if their prices dont continue to go up then I will most likely continue their service for years to come! Well just have to wait & see!

Receptive when discussing our lawn.

We have had Tru-Green for years now, always satisfied!

Professional services, quality, affordable with attention to customers needs.

So frustrated by the need to ring our doorbell before 7am after I personally spoke to the technician and had a note made on our account. Also, if its raining, save yourself the trip!

Besides the problems with weeds and bugs leaving holes in leaves, the grass looks good. Some trees are too far gone for the season - heavy leave damage.

Weve been customers for over 20 years and overall the experience has been great. The mot recent issue was resolved very quickly by Spencer.

The woman who sprayed for mosquitos was fabulous. She knows exactly what shes doing ..very professional.

Aaron was very professional. He was also very informative. You could tell he cared about the job and customer service. Keep up the great work.

TruGreen is timely and efficient. Our grass looks great!

Called to get service. The person on the phone could not find my address and transfers me to another department. The operator in the new department said he cant help me with out an existing account. Complete waste of my time and theirs. Going to look for a small company.

I appreciate Reggie and all the techs that have provided services to our lawn this year. Always sharing helpful info.

Great service friendly staff and my lawn looks great.

Great communication and fast service

GIovanni H always does a great job. Nice to see his smiling face.

Ismail was our lawn specialist today. We found him to be both knowledgeable and professional about the services we received. We would recommend both Ismail and TruGreen lawn service to any interested neighbors. John and Karen Schreiber

Lawn is looking far better now that True Green is on the job!

Tech was very personable, professional and honest about what could be achieved now and what will have to wait with spring emergents. Very happy with service looking forward to the progress that will occur over summer

Jose did an excellent job & explained the entire process to me.

I have used Tru Green for years and have always been satisfied with them. I like that they call you before they come out as well. My lawn always looks great

I am extremely dissatisfied with the lawn service company TruGreen, as they have mistakenly applied pesticides to my lawn for the second consecutive year. While representatives Shannon and Cathy were apologetic, the other representative, Tiara, displayed a lack of professionalism and concern for the mistake. Her attitude was uncooperative and dismissive which in my book is unacceptable. I was told I would receive a call from the branch manager (Hales Corners area) - Mike (apparently). However, I did not receive a call within a timely manner. When I finally did receive a call, he couldn t provide a reasonable explanation. Therefore, I am not confident that this mistake won t be made again. I strongly advise others to avoid using TruGreens services due to their clear negligence and poor customer service. It is unacceptable for a reputable company like Trugreen to make the same mistake twice and then fail to take responsibility or offer adequate resolution

Dandelions still present all over my yard. Been using truegreen for 2 years. Even my neighbors laugh at the service we get.

Very friendly and informative tech. Seems like he did a good job and time will tell if it improved our lawn.

Anthony R, & another gentleman I didnt get his name came today to do weed killing they both were very nice & professional, listening to my concerns. They promptly took care of it. Im sure the weeds will be gone. Thank you very much Paul.

Jose was awesome he listened about my concerns the last truck that was here did not spray trees by deck he was here longer than 5 mins which shows me they listened very happy Now the weed and feed was very bad service I guess they think there in a race I have a very big yard the weed and feed guy was only here 5 minutes and I watched him not spray all of yard my back of house yard is full of dandelions and weeds I showed Jose this and his partner he shook his head it was done here over 2 weeks ago and my yard is still full of weeds and dandelions

Tru Green provides fantastic service. Reps are always very polite, pleasant & knowledgeable. Highly recommend there services.

Gio was a nice young man who listened to me go over my lawn concerns. He did A great job. Thanks

This is the 1st application and Corey H. was knowledgeable and took the time to talk and answer my questions. Thank you Corey.

Chris was very nice and he did a great job. I would recommend him to my friends.

We have the nicest lawn in our 38 home neighborhood. Thanks guys!

Vivianna S. was great to work with. She thoroughly explained what her task was at the house and was super polite. I would love it if my house was treated by Vivianna every time. Make it happen True Green!

This year TruGreen seems to be making an effort to concentrate on customer service!!!

Our tech William was here today for the season s first visit. He was great. Very professional and helpful. He made sure all areas were covered as our fence line is not right at the property line. So all is good. Looking forward to another great season from TruGreen.

Great service and always punctual

Too early to provide positive feedback.

The technician took his time and did a very thorough job laying down adequate coverage even around and underneath the swingset. Much appreciated

They did a great job today

The service notification was timely and accurate. The TruGreen Specialist provided an excellent application that effectively ensured complete coverage of the lawn. We anticipate a positive result from the TruGreen lawn care services.

Today s service specialist (Alexander) was very professional and answered all my questions.

Tina D was on time, quick and friendly!

Decided to go with TRU GREEN last year only because my neighbor also used them. Will not be using them again this year. Non responsive to phone calls and messages left. Had to call ever 4-6 weeks to remind them they didnt come. Argumentative customer service. After many complaints of still having weeds after multiple applications they claimed to have sent someone out to inspect and leave a quote for tree services. Hmmmm I have multiple cameras on my property and they were never there. When I called them out on it I got the excuse of oh must have been the wrong address Now I am getting quotes from other lawn care companies only to find out they misquoted my sq footage by 8000 sq feet therefore overcharging me for a service that was less than 1 star. Needless to say some other company will be getting my hard earned money this year.

Jose C. was a very kind and considerate applicator of our fertilizer and crabgrass preventer. Listening intently to our concerns and needs. Thank you very much!

Didnt use them, but dont take the 1st price they quote you. When I said I needed to talk over the quote with my wife they came back with a price 10% lower. When I said no, they called back the next day and offered a price 30% lower. Very shady business practice.

Good job , fast response and very friendly.

Horrible - no customer service!

I called TruGreen with some pop ups of weeds and they sent out a person that week to take of it . Thank you TrueGreen.

Called on pickup 10908? for running people off the road, driving 40 in a 55 and then 75. Got hung up on 2 times and know one there to talk about the situation with the driver. Had video of it and they just didnt care and I was told there was nothing she could do about!!!! Wait till he hurts someone or worse!!!!

Pushy sales tactics. I was told I couldn t see the specifics in writing of what I was signing up for until after I signed up for the service. I wasn t comfortable with this and signed up for services at a better rate from a different company. Since the first call where I told them I wasn t interested, I ve had FIVE additional phone calls where I state I am not interested and every time they act like I ve never had a phone call with them before. If I don t answer the call, I ll continuously receive phone calls until I answer. Today in the most recent call, I was told the guy signs up hundreds of people everyday without showing them an agreement prior to signing. Please don t support this business. Support a local company instead!

Initially had full lawn application and mosquito services with them. After a couple years, removed the lawn application service due to poor results. I use LCS now and my lawn is beautiful! Mosquito service is still through trugreen but its constant lies on when theyll show up. Time to move on from mosquito services as well since its clear they dont want to do it either. PS- when you call to cancel services, dont trust the rep that the discount will actually be applied to your account and the next service date. Apparently, theyll tell you anything for retention and get you off the call until the next few weeks (when you find out everything they said was not truthful).

In the spring of 2021 I requested services for mosquito and lawn care. In 2022 I requested services for lawn care. I had no complaints during that time. During the spring of 2023 I did not request any services. I did not respond to any requests to continue services. TruGreen came onto my property to provide services without my consent and are now trying to charge me for these services. They have not given me any notice that they will be continuing services without my consent and that they will be charging me for services that I did not request.

Excellent work.

Lawn looks worse after a year of having them in which I pre paid for the whole year. I called to cancel and was told it was taken care of. Now I m being pestered by them for outstanding bills (after I cancelled) for additional treatments I never authorized.

Was ok, 1st spray will give the a few apps before I reach a opinin

Always professional when they come property to do my applications, they always follow my instructions and get an excellent job. Thank you very

My lawn continues to improve.

Thaddeus is always great. Polite, visits and does thorough work.

Dexter Dexter was patient and professional with me

Great team, did a complete job and made sure it was done right

I am extremely happy with the service for the first time since June since I started working with your company. John was the first technician that actually listen to my needs and took care of the weeds in the lawn.

Years of Service with only the result of no dandelions. (Something a spray can achieve) Excuses for any other issue. Pushing up sells before fixing original issue. Salesman telling me in my driveway during a check up to call my issue in so he doesn t have to deal with it, to than get a follow up call to sell me more service. Blame the customer talk over them on the phone, spend a few min in the yard per year I don t leave many reviews if I do you must have pushed

My true green service person was on time and got right to work on my lawn. I have an acre of land and he was meticulous and got every square inch.

TRU-Green is good, but the weed control is not as effective I have mushrooms growing everywhere on my lawn and some weed (possibly spider grass), they will come out and service at no charge if you call in and complain, but I shouldn t have to do that. Anyways they have a schedule and don t need babysitting they come and do their job, cheaper than maintaining lawns yourself in terms of time and effort.

Very very bad from the work performed by the technician to customers service was supposed to get refund never receive it after calling after a mounth of not getting it I was so frustrating with the person I canceled the service. true green will never step foot on my property again.

Technicians listened to my concerns and worked hard to address & resolve any problems I might have had.

We have used TruGreen for a couple of years. Most recently for Mosquito Defense, which works great, but their billing and customer service is a nightmare. You cannot speak to anyone in the local branch. After many, many phone calls of trying to get our billing issue resolved, I received a letter from a collection agency. I had paid the bills and had the transaction numbers, dates, and amount from my bank so I could prove it. I called them yet again and was told that they could see I paid but someone from the local branch would have to call me back within 24 hours. After three days of waiting, I walked into the TruGreen office in Waukesha and asked for help. The service manager did offer me some help and said that someone would call me. He did provide me his business card with his email and a local phone number, which I appreciated. Carol, a Customer Care Coordinator finally called me, and she discovered that I have three account numbers. She asked me why I had so many account numbers! I assured her that we hadnt moved, had the same phone number nor did our name change. She acted like it was my fault and kept calling it bad debit even though she could clearly see that I had paid all of the invoices. Never once through this whole process did, I receive an apology. It took tons of time and follow up, but they were finally able to figure it out and correct the problem. While I appreciate that it was fixed, due to their customer service issues, I will no longer be using TruGreen.

I have paid for trugreen all summer and my yard is worse now, than spring. Weeds, dead spots, its terrible DONT BE TRICKED.

Jordan T was very professional

Deonte did a great job and was curteous

Great results and friendly service!

Tru Green does a good job as shown by the results, which is all I am interested in.

The technician was very thorough in servicing the whole yard. I haven t seen a technician yet, other than today, do such a great job as he did today!! I m very thankful for his service!

Good service

Best lawn in years. TRUComplete is the package for me!! Can you say golf !

TERRIBLE TERRIBLE company. DO NOT USE!!!!! Just like every big corporation in America they don t care about you. Came out one time said My gate was locked . My gate doesn t have a lock. I was away on vacation when they came to my house. What did I come home to? A broken gate that I have to fix myself. My gate is all wood too and lumber isn t cheap. Tried calling them for weeks straight. No answer. No calls back. No one fixing my gate. This company is such a joke. Please do not use this company. Terrible experience and sad that they don t take care of their customers.

Have had Tru Green for a couple of years for lawn service & have been reasonably happy. Last year some time got a phone call soliciting us for a tree & shrub plan. Man quoted me a price & I asked several questions. Eventually decided to go ahead with it but when we got to the point of actually signing me up he informed me that he made a mistake & the price was actually higher than he originally quoted. I told him if he wasn t going to honor the quoted price I wasn t interested. He said he couldn t honor the price. So now this spring I get a mailing advertising the same tree & shrub service with a 50% off 1st application coupon. I call & get a price. I say Ok. Let me think about it and talk to my husband & call you back . A week & a half to 2 weeks later I call to sign up. Once again the price is now higher!! No expiration date on my mailer. No indication when I called for a quote that the price was only good for a limited time when I said I wanted to think about it. Asked to talk to a supervisor. Did not initially get one. Got info relayed to me from supervisor after a long hold. Essentially demanded to talk to supervisor. Spoke to Isaha who continued to tell me the price was higher with no good explanation. We went around and around for several minutes. At this point I had spent over 30 minutes of my time. When I got very frustrated and said I was going to walk away, look for a new lawn service & give a bad review then he wanted to honor the price! Too late. Do not like the bait and switch approach! Do not trust them. Emailed as per owner response. One week later I still have not been contacted. And I can not even reach my local branch. All numbers ring some centralized automated system & call center operators. Terrible service.

Have had them for35 years all good until 6 years ago all went down hill. If you like to see your yard full of weeds they can do it for you and nobody will come out and look how bad it is not a reliable company

They didt show up when the appt was no call no show. Completely bad business

I signed up for complete lawn care service, I had a visit on 7/15, they were supposed to do fertilizers and weed control, they technician who came only did fertilizers and no weed control, I called costumer service, the agent was so surprised since every technician is supposed to be licensed for both, she scheduled a re-service on 7/20, I called them twice to confirm it, and guess what .I just got a text stating that they won t be able to do the service for me, I called and costumer service told me the technician must have ran out of product, inconvenience and a total waste of time

Service is a waste. Was not effective in removing weeds after 1 year+. Canceled service, they kept coming anyways. Even after multiple calls. Then refused to give us a refund!

Results were much better than what I obtained on my own following the same procedure.

Great company to work with and effective at maintaining a beautiful lawn.

I signed up for a package that included fertilizer, weed control, and seeding/aeration. I had three completed services that didn t seem to do much and the customer service people assured me it just needed time. Today was my seeding/aeration treatment and I saw the tech was arriving so went to make sure the yard was clear (moved my solar lights and kids toys. While cleaning I get another message he s done WHILE IM STANDING IN MY YARD. Call the 800# and they can t believe it. Find out the tech went to the wrong house . I ask for a refund because now I m certain my concern that it s not working is simply that they re not doing their job. Never use this service. Complete waste of money and terrible customer support.

Not ever choosing to do business with TruGreen. My wife called today to get a quote. When my wife said that she needed to discuss the quote with me, he asked her why she refuses to put on pants. He implied over and over that she is a weak woman and I am controlling of her. He also made fun of the fact that we do not drink alcohol. This behavior is unacceptable and we will tell everyone we know to avoid this company at all costs.

TruGreen lawn care has gone downhill for years. I will not be using them again! They never do what is asked for, services are poor, and customer care is non existent. Sad they care only about getting their money now. Update I have now cancled this service due to more lies and broken promises. No wonder this company has no BBB rating noted in Google. Shape up or ship out, and quit having your sales team try to convince costermers to stay on broken promises to provide service.

We have used TruGreen off and on for many years. Service has been spotty but this year has been terrible, 5 months between lawn fertilization and weed control. When I contacted them I spoke with two different customer service agents, the first one agreed to have a manager call me back. No surprise that didnt happen. The second person used COVID 10 day quarantine as the reason services were not being performed. Pretty flimsy as the CDC reduced the quarantine to 5 days. Quite frankly I didnt believe that whopper. So I canceled out the August application and requested to retain the balance of the season. Well, here we are in September so I logged in to see when the next scheduled service would be. Low and behold it was scheduled for September 9. The truck parked in front of my house that morning for 5 minutes then left. No application. Quite frankly the weed control and fertilizer application didnt really seem to do much for the lawn. I have spot sprayed five times this season. Decided to end the service and will not go back.

After my horrible experience, I wasnt as shocked after reading the other reviews. Come here first and avoid the headache. Be aware of what they do, when they are at your property and how long they are there. My Technician today pulled up in front of house to driving away in 5 minutes. I was on a work call inside. I did not watch him the entire 5 minutes so I am unaware of what he actually did, if anything. Trying to contact the local branch is impossible. The person on their call center line was actually very pleasant to speak with. She was messaging the branch manager and relaying what he was saying back to me as they were communicating. He tried to say they can spray 2000 sq/ft a minute. Great, I have 10500 so how did he drive up, apply the application, print paperwork, put it in the door, walk back to his truck and drive away in 5? I had to go and requested the branch manager to call me. Never happened. I inherited this company when they acquired the one I had been using for 15 years, Vital and Green. I hope TruGreen paid them a lot and every one of the Vital and Green people soon leave. Save the response for me to reach out to you at your reviews email. Company wide policy must be to hide.

Do not use this company! They will take your money and run! Besides seeing no change in our lawn after a year of service, they refused to come seed (after we paid for it) because the window had closed . The window closed 2 days before! 2 days made the difference on if they could come seed or not? Horrible customer service. You will pay a lot of money and your lawn will still look and feel like trash. Don t do it.

Their communication letting you know when the driver is coming is a plus.

Staffing is good and knowledgable.

Personally, I wasn t going to leave a review. I m not going to go into detail- I wish I had cameras around my house is all I have to say. Save your money look elsewhere.

What kind of company still even bothers with door to door solicitation anymore, let alone in the middle of a pandemic where we are all trying to limit our contact with people outside our homes. They should be ashamed of themselves for rushing the health of their employees and the general public just to try to make a buck.

I do not agree with the Sales model of you have to have the full service then on-line just cancel want you do not want (also this is very hard to do on-line). People forget or get to busy to do this. I wanted only 3 lawn treatments because that is all that my lawn needs to stay healthy (Maintain) . I have used TrueGreen for 6 Years now, now the price is so high that it is much much cheaper to do it yourself.

Disgusting and pushy unable to contact

Service was to be performed on 3/17/21. We had the front and rear gates unlocked, but the tech did not want to use either of those 2. He decided to use the double gate into the yard which is latched with an carabiner. He noted the gate as locked, and left. On the security cameras we watched him atleast go to the rear gate so i would assume he would have seen that one unlocked. We get an notice from the app that says no service performed. Come on... you cant unlatch a carabiner? So I immediately use the live chat on the app and made contact with Jennifer. She tells me that shell have the tech come back before 5 p.m. The joke is on me because she never said what day before 5... so no one ever showed up on the 17th. Couple of days later I call Tru Greens 800 number listed on the app, go through all the prompt and get a message that says its a 1 to 2 hour wait.... but well hold your place in line and call you back. Well folks....that didnt happen either. Next step... on to email. Made my case, sent the email. I got a automated email that said theyll get back to in in 24-48 hours. That didnt happen either. So with all that...if your looking for customer service from your lawn care company, this has the worst Ive ever seen. Ill be canceling service as soon as I find another.

Have had a hunch that they were not doing out side yard for the first 4 applications because nothing was improving(no cameras on that side of the house), there has never been tire tracks, or remanence of fertilizer. Today we were home and noticed they only did the front and the back and skipped the side yard as expected. The side yard is 1/3 the sq feet we currently pay for. Carol at the branch was the opposite of helpful and honestly would not recommend if you are looking to improve lawn health.

Awful customer service!!!! Tried pausing the service....they keep rescheduling my lawn, which is under construction. Over an hour wait time to speak with a human! Really!?!?

If I could, I would give TruGreen ZERO STARS! 5 out of 6 applications in, I was finally home during an application and could confirm that TruGreen was not doing our side yard. We suspected it but could never confirm but today it was confirmed. I called our local office and spoke to Carol, who was the most unprofessional and inconsiderate person to ever work in customer service. I told her my issue and she said it would be TWO weeks before someone could come out and correct the issue. Then after saying I was going to cancel my PREPAID service and go elsewhere, she offered a 15% discount for additional services. I then asked her why I would want additional services when the services I paid for weren t being done. She then said she couldn t do anything more and hung up. GREAT EMPLOYEES y all hire! And for the lazy techs that have come out and can t seem to complete the job, shame on you and your work ethic. Our yard is lined with trees and you just forget one part every time? Ridiculous!

I do nothing but cut my lawn, the secret in getting a golf course looking lawn is in the company that maintains the weed control and fertilizer. They are very good at what they do. Positive

I paid up front for a year of custom lawn care. Admittedly my lawn is in rough shape, thats why I decided to go with a service this year. After collecting my up front annual payment, they promptly came out and serviced for bugs. I havent seen or heard from them since, and I am watching the weeds takeover my lawn. I could do this myself. I looked at the reviews and see that I am nowhere near the only one with this problem. I tried to call and sort it out before I posted this, but after holding for 5 minutes, the recording said I would be on hold for 2 to 2 and a half hours. I paid for better service than this. I wont be renewing or saying anything kindly about this company. And every negative review has the same obligatory send an email to reviews@trugreen.... If those were being taken seriously, we wouldnt still be having this issue. Doesnt sound like they care on a corporate level. *** UPDATE*** I stopped by the local office in person. I spoke with a representative who was very professional and helpful. We scheduled what needed to be done and cleared up any issues. Most of the issues between us were solved with better communication. I didnt make my expectations clear to them at first and they didnt offer up any information to put me at ease. Now that we have communicated, they are doing everything I expected from their service (except my beds, but they explained why) and the price is the same. The local office cares, but the national call center needs work. Stop by and see them if you have a problem, it works.

No show.

This company is a scam. Ordered an aeration and seeding. The service person showed up, aerated 25% of my lawn and packed up to leave. I had to force him to aerate the side yard, too. He said he couldnt aerate the backyard because he didnt have a small enough machine and would be back. Fine, I get it. No problem. They never returned and never seeded any of my lawn, then lied on the invoice, saying the work was done. They took my money, did 25% of the job and disappeared. The online and phone customer service is an unhelpful joke as well. Stay away from TruGreen.

Online service as well as phone service completely the worst I have ever experienced in a business!!!

They spray for mosquitoes and I love them

Absolutely furious. We dont use poisons in our yard because we have dogs, and do not want them exposed to it. A trugreen employee read the address they were supposed to go to wrong, and sprayed our entire yard! I didnt know until AFTER our dogs had been out several times in it! I called to voice my concern, and was hung up on after being on hold, then when I did get to talk to someone, she told me it would be fine as long as they didnt eat anything out there. My dogs munch on grass all the time outside, so I asked what happens if they do?? She just said, Usually nothing.... Wow! Super comforting, thank you!

Today my dad had an appointment. Got the notification that the truck was 15 minutes away. Kept watching the map as I have little ones in the house I needed to have my oldest watch them while I went out and talked to the tru green guy when he arrived. Watched him pull up to the front of my house. Approximately 9:17ish. I stepped outside and sat on the porch to wait for him to get out of the truck. After about 10 minutes, I checked the tracking app as I ve been sitting there watching him Not Getting out of his truck.. At 9:27 AM July 29, 2021 the tracking app updated stating that the tech was there on location and would be with me shortly . A few minutes after that. the truck pulled away!! Never once did the tech get out of his truck to perform any service!! After watching this happened right in front of me, I checked the app again and it stated that our service was complete . The tech would ve had to of walked within 10 feet of me to get into the back yard to even spray. NOT once did he step out of his truck. The guy (Tony) is ripping my dad off and trying to make him pay for a service that wasn t performed. This is absolutely unacceptable. How many times have they ripped my dad off and how many countless other customers have been ripped off like this!?

This company has terrible customer service. We call with payment over the phone and they provide confirmation number yet the payment is never processed! No phone call stating it doesn t go through. (Mind you we provided payment a few times now) We get final notice invoices, go through the whole payment process again, and it STILL doesn t go through. My husband even provided them a different card number. They can t give an answer why or help sort this out in any way. Last year this happened and they sent us to collections! Worst customer service ever! Glad to switch companies!!

My experience with TruGreen can be described as absolutely horrific. From blatant disregard to a customer, unprofessional responsiveness, and complete disregard to deliver the services paid for, for the year. Since April, TruGreen has shown up twice for my services, since that date Ive had to beg them to deliver what Ive paid for. Multiple poor customer survey responses later, Ive chased them weekly with phone calls and emails and the service only gets worse. Cancelled appointments, no shows from the technicians, commitments to show up and discuss their service at my home then no call no shows and the list goes on. The quality of my lawn has been severely impacted. Last week both service individuals who took my call agreed it was completely unacceptable, the technician still canceled, the supervisor committed to calling us, not a single call was received. At one point an individual from the branch committed to an appointment to visit me and discuss it, I took time off work and waited for 2 hours, no call, no show and not even a response back. This is theft, a customer pays for service and has to beg a company to deliver them, and doesnt even get a call back? To date....still no one has shown up for 6+ weeks to deliver our service, let alone a retreatment for the terrible service already delivered.

We have a six treatment package - which we pre-paid for. The treatments are to be every 4-6 weeks. The first treatment was 3/29/2021. Our second treatment was pushed back three times. They finally arrived 5/20/2021. Seven weeks and three days after the prior treatment. The third treatment was even harder to get. We had to finally complain to the national TruGreen number - which by the way is the only number you will find. It was pushed out four times. Our third treatment was finally on 7/12/2021. Again, over seven weeks. So, our fourth treatment was to be August 13. They text at 2:30pm on the 13th that hey were on their way. No one showed. We had to call to reschedule. Huh? So, we called and arranged for Monday. No one showed. When we called the nationwide number, they were coming on the 20th. We received a call from the local Waukesha outfit. No answers except they owe us nothing except a nice lawn. She also informed us our service date moved to August 24th. The 23rd is the the mark of the six week since the last treatment. Why is this company unable to provide the service we contracted for. We have asked several times for a territory manager to call us. The only call we can get is the Waukesha office. Today we were promised by the nationwide number a territory manager would call. We paid in full. The only part of the contract they honored was the first service. By the way, the lawn across the street from our home was serviced on Tuesday , 8.18.21. Why didnt they stop by here. At the rate they are going it would take 40-42 weeks (52 in a year remember) to service our six treatments... we live in Wisconsin. DO NOT USE TRUGREEN! Angry on Excelsior Lane in Mukwonago!! We would give no stars if that was an option.

Can not get local branch on phone. They have a boiler room which just tries to pitch a promo initial visit, but takes your credit card and sends a 1 year contract. Agent on the phone the whole time, trying to get you to click the agreement, but the words they are speaking are not whats in the contract. They refused to send me anything in writing that verify what they are saying. Very poor practices

I placed an inquiry to get a quote on a Monday morning just before work. I figured they would contact me and leave a message so I could return the call when available. They spam called me about 15 times in 2 hours. Absolutely aggravating and unprofessional. Figure out how to leave a message instead of harassing potential new clients. Yikes.

Tru green has done a great job of turning our three acres into a easy to maintain green lawn. Thanks Positive

Where do I even start with this Company...If I could give a zero star rating I would. All I was looking for was a simple fertilization/weed control program for a 2 acre residential lot for the summer months. Seemed easy enough until I got tangled up with these folks. They cant communicate internally so you end up going in circles talking to people. They failed to provide the correct type of service for my size lawn when they were supposed to, then provided the same incorrect service when told not to as I was forced to do it myself and then blame gamed each other as to who was at fault within in their organization or blamed their issues on a software program. I literally experienced incompetence at every level in this company that I was able to connect with. I know many people can relate that customer service of any kind in this country is at an all time low but this organization has taken it to a whole new level of incompetence.

Weather permitting means spraying when it rains apparently. Btw, this is not effective when spraying mosquito defense. I know this from the 3 times they came and sprayed before, during and after it rained. Very disappointing.

The application of product on my lawn was not done to the areas agreed upon. Only 1/4 of my lawn was serviced yet they billed me for complete service. When I brought this up to Carol she told me ...you should be happy you are getting this service for $49.95... And when I said I would pay that for a full application she told me that I should ...just be happy... I asked to talk to her manager, Mark, and never got a call back. I called the corporate line and Carol called me once again... not even aware that we spoke. I asked to speak to her manager and she refused. This organization has been around for so long that the brand name is all they have left. The customer service is horrible. The application specialist are horrible. The sales people rotate so often you never get a knowledgeable person. In my opinion... stay away. Go with a local company... one you can, at least, talk to.

DO NOT USE The mosquito defense they offer! It is killing the animals around the house! Finding dead birds after the application! We have dogs... if it s killing birds what s it doing to our pets??? If you do use then just do the lawn care they offer!

Initial online request to TruGreen for analyzing lawn problem prompted return call from TruGreen Waukesha, my local franchise. Instead of addressing my concerns, only interested in selling annual program. I was assured a specialist will call me within a couple days to come and look at my lawn. Instead, the gal was pressuring me into an annual contract price. No call from a specialist. Follow up email went unanswered regarding no call from specialist.

The mosquito defense does nothing. Seriously, i call every week for a respray. They gladly come out within week and are apologetic. But i feel like its just a waste of everyones time and money. I have wrote to resolve since did prepay for summer and seeing if we can just part ways and they tried to make it better by coming to spray again. Not sure liquid solution they use and right now im starting to think its just water but its not strong enough. I appreciate them continuing to come out, being friendly on phone and service person making effort by spraying the hot spots so im trying to make this work. But tonight i used 2 layers of bug spray and finished with deep woods off because i was still getting eaten alive.

Worst company never, save your money. Had them come out to treat grubs and the product didn t work. Called again to have them come out and re-treat and the tech canceled the service call cause he didn t have the correct product with him and had to wait a few days for someone else to come out. Now my lawn looks terrible. Have called numerous times to have a manager call me and no one ever calls.

I appreciate the discount for paying for the whole year at the beginning of the season. It is also great to not have to worry about the scheduling. TruGreen carries out the schedule and notifies us each time they plan a treatment. We have also had excellent results from our lawn treatments. Thanks for a great job!

Very courteous. Lawn looks great. Will renew their services for next year.

Grass died even under their care

We have been working on the violets and they are slowly dying.

I signed up for the annual lawn health service which included 7 services. The first service with the 50% off deal was great. Every service since has been sub-par at most. Once the tech walked so far between passes that a quarter of my lawn was treated and they had to re-treat. I also waited 9 weeks between service 4 and 5 because they had missed me in scheduling. On my 7th service the tech stood in my yard for 5 minutes got back in his truck and I was notified my service was completed. I would gladly pay the price of TruGreen and I thought I was getting great quality and great service at a higher price. But its bad service at a high price.

All parts of chrysanthemum plants are potentially toxic to dogs, cats, horses and other mammals. Ingesting the plant can cause vomiting, diarrhea, excessive salivating, rashes or a lack of coordination, according to the University of California Davis School of Veterinary Medicine.

Folks, just a heads up, if the TruGreen rep knocks at your door, dont let him in. Id rather let the Jehovahs Witness inside. Heres the deal, when they sign you up, the sales rep does not tell you thats it for 1 year and then continues monthly after your prepaid is up. This is an auto renewing contract that no one really notices because the notice about this being an auto renewing contract is hidden on the 2nd page. For those who are thinking, why didnt he read the notice? Well for one I contracted for exactly 1 year of service, no more no less 1 year is 1 year not 1 year and then you get put on auto-renewal. In any event, if you are on the lawn care, shrub care, and lawn aeration, if you do decide to cancel, you better be specific and cancel each services individually and verify that its been cancelled. I called in to cancel my services and the rep only cancelled by lawn service, leaving my shrub service intact. Guess what they came out when I was out of town and sprayed my shrub and had the nerve to charge me. I disputed the bills and the local manager, Jeff called and we talked. He was willingly to remove the extra charges if I signed up for another season. Damn, why did I fall for this trick, so I have another season paid for in advance 2019 and the past due balances that Jeff was supposed to have taken care of is now in collection. I have Jeffs direct cell phone, Ive called and left him a message to call me back and even texted him but no answer. I guess he got another renewal sale from me and now wants nothing to do with me. Lastly, the lawn service was good, at least they didnt burn my lawn like my neighbor with a different lawn company. It made my yard look green and fuller. This will be my last season with them and screw it Ill go back to letting the kids pluck the weed in the summer.

This review is based on TruGreens sales staff. I was contacted by their salesperson after an internet inquiry. When I questioned the $550 I was quoted for a 10,000 sq. ft.lawn and said I was thinking it would be less, he said, Call us back when you can afford us. .I have never been so offended in my life. If this is how prospects are treated, I cant imagine how bad it would be as a customer.

Job Well Done! I have to take a moment and recognize the efforts of Aaron Schroeder who works out of the TruGreen Waukesha, WI office. He brought me back as a TruGreen customer after I previously reached an impasse and cancelled my account with the TruGreen National Customer Service Office. Aaron listened; addressed my concerns and developed a program that satisfied my needs. If it wasnt for Aarons efforts I would not be with TruGreen today. Earl - Waterford

UPDATE : FIRED! Since they joined forces with Scotts a year or so back....just terrible,the only word to describe the company from their Customer Service to the Techs that MAY show up for your appointment to treat your lawn. After 4 long years got rid of them,Waukesha office. We hired a local small biz guy for $30 more per application but he shows up AND he treats the lawn as promised.Unlike Trugreen who IF they show up more often than not they would leave a service receipt and bill without so much as even touching the lawn. GREAT RESULTS if you make SURE you are there at your home when they come out. Watch as they apply the entire product to your yard or they will say they did it and even leave a receipt and yard flag! I only go through this because they sold me a good deal and I am holding them to it. If they come while your gone call them for reservicing.

Good service

They killed my bushes. The few things that grow in my yard, and they killed my burning Bush and my lilacs dont have buds on them where they usually are full by now. When confronted last year about wilting, they gave some BS and said theyd be fine. Well theyre obviously not. DO NOT TRUST THESE PEOPLE or the chemicals they used!!

Excellent service and the first treatment was fast after I paid for the service

I highly recomend True green, they do a great job, and always take time to talk to me!

Luis was a good worker, friendly, polite, informative, and, worked efficiently.

I was out enjoying my backyard planting my herbs and tomatoes with my two dogs on a beautiful day (albeit very windy). Tru Green guy pops around the corner and starts spraying the neighbors yard (no fences in our neighborhood) without a hello, or a heads up Maam Im going to be spraying now or anything. Wind is blowing chemicals right at me and he continued to spray as my dogs approached him (two small dogs curious as to what was going on). He was listening to music on his phone instead of paying attention. A little courtesy would have gone a long ways and I could have gotten my dogs and myself inside instead of getting a faceful of chemicals. The smell is now so bad out there that Ill have to stay in the rest of the day.

Tru Green was on time and did application very nicely.

This is my first year with TruGreen after using a different provider. Definitely an upgrade over the previous company. My lawn is greener & thicker than its been in years, and any weeds that do happen to pop up are dealt with quickly. As Im usually at work when the TG technicians make their service call I have yet to meet any of them, but they always leave (hard copy & email) a complete report of what they did and how I can help keep my lawn looking great. 5 stars.

I reported weed reappearance and in two days TruGreen was here. The service man said that this was a different formula that should work. He was very nice.

I wish they would have called before they just showed up. I was having a party that day and I had to tell people to stay off the lawn, try that with little kids. Other than that the service is good.

The weeds are dying and the lawn is thicker - in general. However, the first application missed many areas of the lawn. When I called for someone to come back out, the tech used a sprayer to be sure to get all of the areas that the ride on unit couldnt get to, great. Then a few days later I noticed several areas of burnt-out. So I called again. They said a trained specialist would come out to assess the lawn. With almost no notice the tech showed up while I was at work. Luckily I have a Ring doorbell. So when I told him I would be right there he said no need, he was just going to do a full application. Ugghhhh, i just had a full application less than 2 weeks prior-with burn-out... I told him not to do anything and I would be right there. When I asked him if he was the specialist he said that he was brand new to the company...Im trying to speak to someone at the local branch but there is no phone number. So everytime I call, I end up speaking to a call service for 5 minutes. Now I just got another notice that I. Have a service coming again tomorrow. Terrible lack of communication. Funny thing is the salesman who hooked me said I could call him back anytime if there were issues. Ive tried without any luck. This is my first year with TG and if things dont improve quickly it will be the last.

I will never use this company again. When I called for initial quote I was told they would give me the first treatment for 83.00 and all subsequent treatments would be 133.00. After the first treatment I checked my credit card charges and they charged 228.00 to my card. 3 times the agreed upon price. When I called to complain I was told it was because they also put down a grub treatment. I DID NOT ask for that service. I was told I would be reimbursed for the difference. Well 3 phone calls and 2 weeks later and the money has still not been refunded. Every time I call they say it will be a couple more days. Most likely hoping I will give up, but i have now opened a dispute case with my credit card company against the charge. The sad part is you cant even talk to someone from the Waukesha office when you call the number they advertise as theirs. You are put through to a national call center and just given the run around. Should have stuck with a true local business...lesson learned. Next review to go on Yelp and then the BBB.

They really take great care of our lawn, we had an issue with some dead spots and they came out and fixed them

I had high hopes of a better lawn this year. Tru Green s definition of pre-emergent is very different from mine. Crabgrass has sprouted and is growing very well in my yard. When calling for a respray I was lead to believe it was my fault; my lawn needed to be aerated for the chemicals to be effective. Fertilizer is the only part of the treatment that appears to be effective as I ve cut my lawn much more this year. Fertilizer works on my un aerated lawn but not the crabgrass pre-emergent? I ve called for a respray for each service and my yard is still full of crabgrass. Not a happy customer and would like a refund.

She was very patient with all my questions. She did a very thorough job fertilizing our trees.

As noted by a previous review - TruGreen is more concerned about their schedule than the customer. I had specifically set up a time I was going to be home to talk with the technician who came out to correct a problem they created - not to mention their burning my lawn in three different places (given a $31 credit for that). TruGreen changed the time on me - I rescheduled - they did it again - on the 2nd reschedule - the time kept changing from 11am to 12:30 to 2:30 to after 4pm - today I called to cancel the service - the person I talked to first offered me 15% off if I didnt cancel, when I said no he went up to 25% then after another no he went up to 50% off - really???? I asked if we were on a recorded line - he said yes so i reiterated what he told me I would get in refund, noting date/time and ended the call.

I had the service for a couple seasons now and I have had nothing but problems. Some techs were definitely better than others. Billing was a continual nightmare and they would perform services without asking me about them. I was offered a discount for the last 2 services that I had because I was going to cancel. I looked at my bank account today and no discount was applied. I finally got fed up and called to cancel. They told me that if I wanted to cancel that I wouldnt get the discount. WOW.

i was looking for lawn/maintenance care for my home. As I was shopping around I put in a request for a quote. No joke, I received 12 phone calls within 24 hours of placing the request for a quote. I talked to someone about what I was looking for and put together a quote after the 4th call. I was called back the next day every hour or so. Finally I decided to pick up the phone during my work hours to figure out why they were calling so much, because they did not ever leave a voicemail. Apparently they do not talk to each other or even write up a report that I had spoken with someone. This was worse than a telemarketer. I cannot believe they conduct service this way, bombarding people. Needless to say they made my decision very easy. They may or may not do great work, but Im going with a local company instead of being harassed with phone calls.

Today was my first time using TruGreen for mosquito control. Not sure how affective it is yet but wanted to give a shout out to Chris Prom and Tina B. For the lovely note they left on the door thanking my soldier for his service . I will continue to use TruGreen just for your support!

Poor local managerial service, poor customer service at the corporate level, no customer service at the local level. I sent 4 emails to the corporate office and NEVER heard back from them at all. The people at the corporate service service are useless - nothing is ever followed-up on. Wouldnt recommend them to an enemy for service.

Prompt service and courteous employees is what TruGreen is all about. If there is a problem they will come back and fix it.

From my personal view point this is a poor business and I would not bother wasting my money with them.

TruGreen is very good about keeping their schedule. I appreciate the call the day before to let me know that they will be there. I also like that they come first thing in the morning so my children are able to play on the lawn in the afternoon.

Im not sure if its all of TruGreen or just my local establishment, but they use predatory practices for sales. They overbill and pretend that it was a mistake. I gave them multiple opportunities and now they tried to start autobilling me for about double the services OKd the previous year. DO NOT USE THEM. Find a local landscaper to do the job. Unethical practices and poor exuses.

I had a new lawn from seed installed in 2014. In about two years, it was over run with weeds. It was full of clover, crab grass and all of their friends. I tried to self treat but it was to much for this amateur and I needed some professional help. After using TruGreen for a year, I can say that they saved my lawn from a weed takeover. Yes, they charge for their services and knowing the cost to have a lawn installed (thousands to tens of thousands of dollars), the investment Im making to have a professional crew care for my lawn is priceless. I pay as I go for service and never feel like Im stuck in some contract. They are also really good at revisiting for treatments if I feel that the lawn needs it. I would definitely recommend them.

My lawn looks better than it has ever looked. I met my lawn specialist only last week and he was professional & friendly answering my questions courteously. This is my first year with Trugreen and i am very pleased with the results.

Poor customer service! Its the beginning of June and Im still waiting for my first application.. It seems after several phone calls somebody would know how to schedule a lawn service.

I appreciate the calls ahead of a service time. Also I like that the specialist gives me feedback and is able to answer questions I may have about the treatment or general care of my lawn. They are professional and even if I am not at home when they come they leave a summary of the treatment and instructions.

Our tec that serviced our yard was very well informed and helpful with questions. He has been servicing our yard for many years and knows the problem spots and how to resolve any concerns we have. We have been with your company for over 10 years and appreciate your attention to over all tree and shrub care.

These guys are not caring, so lawn care is not what they do.

I was pretty happy with the service they provided. I thought the application did exactly what expected. My issue is with billing. We signed up on a promo rate, and were charged the full cost of the application. Then this morning they charged for a pre-pay for a full season of mosquito spray, which we did not authorize. Then they want to hold on to your money for 7-10 business days.

After the first visit we had to call and complain 1) they did not cover the area but left areas untouched..we were home and watched. 2) left stripes in the lawn due to not covering area properly. After a promise that they would fix it and another application nothing that they said would die did. Upon next applications the only weeds that were sort of wilting was the clover and dandilions. None of the more stubborn weeds were fazed by the treatments as promised. Our lawn is now patchy and worse then when they first came. :(

TruGreen came out once, we were charged for 3 treatments. We didnt notice any significant change following the treatment. Of the last 3 scheduled appointments we received a call, from the technician, to cancel only once. The other times were no shows, even after we called to say my husband was taking off work in order to talk to the technician. Absolutely terrible communication between the customer service representatives and the technicians. Very little follow through and a lot of empty promises to pacify angry customers. We have cancelled our service and will never use a TruGreen service again.

Did automatic billing twice without my permission! The mosquito spray is a joke it doesnt do poop! My kids and family were chewed up. Ive called a bunch of timed I never get anywhere. Save your money go else wear!

I was not at home at the time of the treatment, but when I returned home a couple of days later I could tell he had been here. The treatment along with the rain was great.

If I could give this company a zero, I would. June 8th they called to let us know they were coming out June 9th. June 9th they called to say they were NOT. The next Mon came and went. Same thing Tue and Wed. Thur I called them only to find out they were not coming until June 26th. 3 weeks later. They finally came June 23rd. I called to speak to a manager, No One has called me back. But a customer service person called to see how my service was the day after they finally came. Or lack there of. I told him I still have weeds and was not happy with their service. We we went thru the whole process again. July 6th they called to say they were coming. July 7th they called to say they were not. We saw a Trugreen truck on our street the morning of July 7th servicing a different house in our neighborhood. July 10th went by, July 11th went by. They finally came today. Not happy. Not happy at all with this company. And do you know how many people I have told this. Many. Even the guy who is here ON TIME to check my air conditioner knows. Yes, I will be switching to a new company. Very disappointed.

Hired Trugreen for the season to aerate, fertilize, and treat for grubs. Prepaid last winter for the discount. So far this year theyve damaged my lawn twice by over-applying chemicals. My complaint was referred to a regional manager (after more than 6 follow-up calls from me) who came to my house and instead of addressing my concerns tried to sell me additional bug treatment services. Yesterday they came to fertilize, and based on the previous over-application of liquid fertilizer I asked them to apply granular. The tech agreed, and then fifteen minutes later I found him spraying liquid. Overall: expensive, horrible customer service, will take my lawn years to recover from their help.

Cancelled service because Im moving. All services that I paid for apparently werent guaranteed anymore. I paid to have the Japanese Beatle killed in birch tree and not through with warranty yet, told by manager named, Dave that because I cancelled service no work will be guaranteed. Yet my money was good enough. I spray for mesquites, still have mesquitos. USE A DIFFERENT SERVICE. They just want your money!

Wow is all I can say. Joseph the Tech very professional man, Jack the manager telling me youll look into the repeating issue of not showing up on a scheduled treatments and then acting likes its a surprise amazes me. Take ownership of the problem and resolve it. If you can get rid of my weeds why would I want any other TruGreen service?

My 2nd year with TruGreen. I was very pleased that they responded quickly to my dissatisfaction with my last scheduled service. They sent someone right away to make sure everything was taken care of to my satisfaction.

Fast, thorough and courteous.

DONT USE TRUGREEN if you Like your lawn!! We statrted with them when we first established our lawn in our new house and we had nothing but problems with their service So, we went to Scotts Lawn and loved them. Unfortunately Trugreen bought Scotts lawn and we reluctantly went back to them, BIG MISTAKE!!! We have dead patches of grassall over our lawn and more weeds than we have ever had. They have sent managers over to our house multiple times and it is always the same excuse This was a new Technician that has been servicing your residence. We will have to give him more training. Before we left trugreen the first time, we were billed for services not rendered and improperly applied products or wring products applied.The most recent technician that came over was very honest with me and told me that they do not care about quality, it is all about the volume. They know they will loses some picky customers that care about their lawn but bank on keeping the better percentage of customers that dont really care about their lawn and settle for mediocre results. I do not know about other franchise locations. I just know that the waukesha franchise is the worst!! We watched our neighbors lawn being treated today and laughed hysterically as the tecnician literally walked around with the big hose and sprayed haphazardly in random areas of their lawn and disapeared after 5 minutes!

Snakes selling over priced lawn treatments.

Dont speach english didnt spray the whole area had them come back each time wasent killing the weeds got the spray from walmart someone does it for me

Horrible company, completely wrecked my lawn without my permission! Used them once last year, then cancelled all services! Showed up this year and I chased them away saying I canceled you last year!! Showed up a week later (I was gone) and went right over the other company I hired, who had dated signs posted, and Tru Green double fertilized my lawn! Now my grass is a crappy shade of brown! I have tried to contact them 3 times but can never talk to a manager!! I wonder if i have a lawsuit!!!!

Really disappointing - I thought being a national chain they would be good but my weeds never went away - grass did not flourish Update - They stated that they had performed an aeration and over seeding service on 9/7 and charged for it - and no service was performed at all. Went to the office re-scheduled service for 9/15 - The day is almost done and nobody has shown up.

Hard to contact, impossible to cancel. Will do your yard in the rain, and charge you, if you dont stop them. They will high pressure sell you every lawn item, even if you have just had it done, even by them. Im talkin 2 calls a day, EVERY DAY, and thats real. Plus the guy doing your lawn uses scare tactics to get you to buy things you do not need. The green is not your yard, it is your money. All big companies are the same, they are timed to the second, and have to run to do your yard. Go to small startups they care and will spend time doing it right. Former employee worked at TG SCOTTS NATURESCAPES. ALL THE SAME!!!!

True Green lives up to its name! My grass is always beautiful green and lush. I never see a weed! This is the way it should be. Just add water. <br />Only problem is, I have to cut it frequently.