TruGreen Lawn Care in Walton Hills

Always satisfied with TRU GREEN. They literally brought my front and back yard BACK TO LIFE!!! By the frequent fertilization, weed control, taking care of the shrubs, seeding and aeration and today the winterization service, my lawn is something I can be very proud of Services

Outstanding job today even in the liquid sunshine

Very timely and efficient. Nice and neat

Daniel very good and takes time to explain what he is doing

Very nice! Covered every part of the lawn Polite on time and thorough Thank you!

Mark and Michael, working as a TEAM, take very good care of my yard the way I expect it to be done.

Payton did an excellent job , very helpfu!

Never. Better service

Camren D was very professional, knowledgeable answering all of my questions and very polite. I appreciate his service.

Outstanding

The tech was very nice and he was so pleasant

Excellent service and friendly techs! Thank you!

Didnt need to be home but kept me informed before arrival and complete. The tech was very efficient. I highly recommend.

Jeff Wilson has always handled our 3 properties with TruGreen. He follows up after servicing he is knowledgeable, professional and conscientious! We are very satisfied. James G also does a great job!

Arturion was very polite, and courteous. He performed a timely and efficient job.

Great work good prices

Technician is friendly, knowledgeable. Takes his time to educate me regarding the treatment he is providing.

James W. is courteous and professional. He provides us with excellent service and his expertise advice to keep our lawn healthy and beautiful! Ultimately, we are very pleased with the curb appeal we now have from using True Green Lawn Care!

Great looking lawn, service tech very professional. Thanks

Im very satisfied on the job done today with Peyton. Very professional. Sylvester reed.

Brian was so helpful. He was very courteous, patient and sincere with his answers. I appreciated his help.

I started TruGreens last year and my yard looks amazing. I will be rotating treatments.

Daniel is great. Very nice job.

James W. was the specialist that applied my first application, he was very professional, knowledgeable, and provided great customer service.

Great job.very pleased with the gentleman that did the application. Courteous and knowledgeable.Thank you

They will have your lawn looking great!

agent came back out to respray from prior spraying.he did a very thorough job... thank you for making it right.

Michael Fedarko was excellent and took the time to explain everything to me.

Satisfied with applications.

Our tech Melvin is the best..great guy and great service

My grass looks amazing! Check it out! Keep up the great work!

This is my first time using this service so Im not able to say anything just yet .when I start to see the progress I will definitely comment.

Great customer service, we had a concern and it was taken care of right away.

Very polite and kind in explaining concerns and remedies.

This company is a scam!! And I m so mad I fell for it. They came out twice and both occasions they never called me and on the last one did 2 services and charged me for them without asking for my consent. They leave their service notes listing all they allegedly did one of them said they applied fertilizer which I did not see any of. I will be filling a customer complaint to this company. Don t fall for this trap

James did an excellent job and was very professional. He took the time to discuss my lawn and was very friendly!

Our tech was friendly and did good work

Very pleased with my first appointment. My specialist Tyehimba Edwards informed me he had arrived and what he was doing. To early for results, but if this appointment is any indication of what to expect, I think my lawn will be fine.

Great group. William is my guy. Love him. TRUGREEN for the value and my size of yard, they have helped control to keep the grass healthy and weed friendly

TruGreen has always done a professional job.

I was not home to see the extent of the application but would like to know if applicator is aware of the irregularity of the property since most people think that the back area is common space and it is not.

Train does a very nice job. He is a credit to TruGreen.

Daniel very professional explained what I was getting. Good job!

Reliable and friendly.

Michael Francis has been servicing my property for well over 25 years and does an outstanding job!! He is extremely competent and always does a very thorough job!! He is a major asset to the trugreen company and they are very fortunate to have him as an employee!!! He keeps me coming back to trugreen!!! He is always willing to answer any questions you may have!!! He is very professional and extremely knowledgeable!!

Ricky F was very professional and did an outstanding job.

Rickey is always friendly and informative. Shows up with a smile and goes out of his way to brighten the day.

Our new lawn tech did a great job on our lawn. Glad we were able to correct the lawn sq footage in order to have our whole lawn done as the original paperwork was wrong.

First time with trugreen and lawn care guy daniel was extremely nice. Explained very well about whats going to happen as they care for the lawn. We just moved into this house so Definitely need to get the lawn under control.

First off I was kept posted by text that my rep, Jeffery, would be by shortly. I was again texted when he arrived. He was right on time & quickly got to work. As he did his tree & scrub work, he was careful not to disturb surrounding flowers, plant & ferns. Great job as always.

None of their numbers work Why are you paying for Google ad? If you can t even get your number to work? If they can t get this, right, I doubt they can get lawns, right.

TruGreen and my service tech Ricky Fluker have done and continue to do excellent work on my lawn. They are consistently thorough and professional. I ve tried several services and they are the best. This is my third year with them.

James was very knowledgeable and informative Thanks

The technician did a good job , I watched via my home video cameras . I need the same guy moving forward to treat my lawn if possible. In the past I ve seen some technicians do a shabby job. Today s guy was on point

Waste of my money

My dandelions have gone bye bye!!! Thank you

Still hoping to see results just signed up 7 weeks ago. Technician did spray front & backyard and was professional. Giving the company a chance to prove itself, so far so good.

This was my first application of a new program.The technician Mr. James W. was knowledgeable about my weeds and very pleasant. Shared with me what to expect as time goes on. Thank you.

WE use TruGreen for multiple services and have generally had good results. They are prompt...caring and knowledgeable.

The two technicians I had today I eish I could get them all the time

They lie about their fees and will run your card for more than you agreed to pay.

Quality is excellent. The problem is communication. I expect the same price per application as quoted. That does not happen. I have to call for an adjustment. Yes, an adjustment is made but I should not have to call to get it. I have been a customer since 2006. Before that is was Chemlawn. That should tell you how satisfied I am with the service. DC

Last 2 specialist were great! Good job on using sprayer to apply everything needed on a nice sunny (not rainy) day etc.! Weeds seem to be under control and disappearing, grass is green! So far so good, keep up the good work and run more annual specials & discounts please & thanks!

Finally had the best technician show up today from TruGreen. Collier Nelson! Did a fabulous job applying material in my yard today and covered it completely. His attention to detail was enjoyable to see first hand. This employee gets it and I will remain a customer in the future if I get service like this. Hope to get him every time!

Your initial contact for contracting needs MAJOR improvements. Start with continuity of information and follow through on promises made on prices and policies! Also the feeling that no matter how many times you ask you will NOT BE ALLOWED to speak to a manager or supervisor to resolve any issues! All VERY problematic for confidence in the company!

A proven history of improving the quality of your grass. Coupled with removing weeds from your lawn simultaneously. Overall. years of experience with proven technology.

Company arrived to our house without giving us the heads up that was promised and then were super unprofessional when I called them to ask a refund or a credit -- could have gotten my dog or kid sick. And are lucky nobody got sick.

Professional and communication was well

Excellent customer service from Jeff. Thank you

Been doing a great job for 3+ years!

My first experience with TruGreen has been amazing! I really appreciate the responsiveness and professionalism. The gentleman who treated my lawn informed me what he was scheduled to do and really appreciate that! I highly recommend TruGreen if your looking for quality, and professionalism

Very professional

My yard is beautiful! They do a great job at a great price. Highly recommend.

Very respectful of my property and listen to my concerned about the birdfeeders. Thank you will use the service again thank you.

James W. Serviced my lawn today and listened to my concerns for a better lawn. I wish to always have James W. as my lawn servicer.

I dont think the local branches are bad, and the actual lawn service is good, but oh my God, the calls to up-sell extra fertilizer, bug service, etc is the worst. Ive hung up on them at least 3 times in the last month. I say not interested, and they just keep talking, not interested again, they keep talking. Take no for an answer. Im not interested.

Ricky F. Is a great communicator and listens to my concerns. TruGreen is very good company Positive

I called TruGreen to state that the initial visit to aerate and overseed my lawn was good but that after the new seeds grew in, it was clear that a few spots were missed. TruGreen agreed to send another technician out to aerate and overseed the lawn a second time at no additional charge. The technician was very thorough and attentive to my lawns needs and asked if I was satisfied and I said that I was very satisfied. Much thanks to Aaron C. for going above and beyond to keep the customer happy!

I tried using other lawn care companies but I always find myself returning back to TruGeen.

He did not knock/ring doorbell

Malik did an excellent job this morning. He showed great care with his work and took the time needed on my lawn. I would love to have him back in the future.

They do a good job.

Barry Daniel was knowledgeable and courteous.

Our lawn is looking better now.

Emanuel was AWESOME! Very knowledgeable! Very kind Positive

Rickey Fluker, the specialist, was very nice and courteous. He also answered any questions/concerns I had. A very nice gentleman!!!

We are very pleased with Bill our specialists that takes care of our lawn. He is the only specialist that we want taking care of it. He does a great job.

They never showed up

FALSEGreen is our nickname for this company. They bought out the company we had hired to fertilize last summer. FALSEGreen is Absolutely awful! Weeds all summer! Striped lawn. Horrid customer service. Lazy techs. You name it 100% subpar! Beware!!!

I have called true green, twice on the matter regarding your technician, spaying my neighbors property in 20 mph winds, and all the chemicals coming into my home. I spoke to a supervisor and still nothing. I have continually been told to file a complaint online just like now. I had have my entire home cleaned, and ALL MY CLOTHING LAUNDERED FOR THE CHEMICALS!! No call back, the only thing I was told if it was on my grass I should stay off of it for 2 hours!! What a joke. You dont care about the community or the safety of the neighbors who dont have your service. Be glad I dont contact an attorney.

So Tru Green has ruined my lawn. They claim they have a new machine which leaves burns marks and they are just now realizing it. This happened at the end of June, all I have gotten are phone calls. NO EFFORT to fix. I DO NOT want anything free. Just fix my lawn that you ruined. Im going to see if I can find a corporate email. Maybe they can help, cause the local branch wont.

My yard was full of weeds: dandelions and crab grass even when I asked them to come back out and they didnt charge me but service was extremely poor on touch up as though they were using no chemicals. Also canceled this service

I initially rated TruGreen five stars more than a year ago. Since then, I have had services added to my contract that I did not authorize. I have also had my account turned over to a collection agency even though I am on auto pay and my account online shows that it is current and up to date with payments. My lawn looks okay but thats about it. If someone were to ask me today if I recommend the company, I would give a quick thumbs down. The only time you hear from them is when they want to sell you a service.

Used this company the entire summer. Other than my grass looking no different and seeing no difference in the mosquitoes in my yard (which we were told the product they used would keep them away), this company is foul. We paid direct from our card every month. They took it automatically. We cancelled Their services as we were not happy with the results after months. Apparently they never processed the final payment (though who knows why, since it was always auto pulled from our card. They called us and we authorized them to take the funds from the card as we were confused why they hadn t as they had done so every month previous. We then got word the account was sent to collections. BEWARE!!!!!! Scammers. Would NEVER recommend.

Told me no price increases and 2 years in a row raised price. Ruined my lawn and gave me only an apology. Had to re-sod lawn to make it look even decent costing me over $1000 while doing most of the work myself. Their representative contacted me saying they ll do flat rate which they didn t. One of the worst you can get. If you think of going with them, think again, and again.

Our service man Jeff is great. Always nice and so kind.

Good job!

My lawn looks good, no weeds and green.

Dandelions gone

Tech while seeding my yard he ran over a tree and left, also supervisor came out to my property went in my back yard to assess damages he never notified me before he enter my yard not professional

Was notified tech was at my house. Cameras never went off and I was outside and they said service is complete and tried to tell me they sprayed. Hard to spray when the tech never shows up!! Call to find out what s going on and oh it will be 2-3 more days to get another tech out there. Note acceptable.

Remember when your mother said If you have nothing good to say, don t say nothing at all This doesn t apply when you paid hard earned money ! I live in Stow - this company is no good. They avoid doing their job as much as they can. You never get the same person and they are not friendly, Not to mention they burn spots in your lawn. They have been rude to my wife, of course when I was not home. I can t stand this company anymore, I am bitter and mad I even gave them a dollar. Use another company. I went to Lawn Doctor, Save yourself aggravation and use somebody else. If you do use them all I can say is prepare to BABYSIT them or they will spray the front yard and run away and say they did the whole treatment front and back. Why go thru this?, I would rather have weeds haha. Choose your company wisely, read the reviews. I obviously didn t and that s why I am stuck writing this review. By the way, read the review below mine, it confirms what I said.

The sales manager is very nice.

The Walton Hills office is awful. I was over charged for my services and called this office 6 times to discuss with someone. No one ever answered the phone. I was connected to a corporate customer service number and explained the situation. They could not help me and told me to call the local office. Which I could never get to a live person. No one ever called back. And now I have been sent out to collections.

Did a good job

Very unhappy with service. Sometimes its done well sometimes it isnt. They are a big marketing company not a service company.

I have had nothing but problems with TGCL. Im not kidding when I say everytime they come out to perform a service, it is incorrect. On top of that, the lawn does not look any better. I had a new yard sodded last summer so they were working on good grass and there are weeds still and there has not been much growth in some areas. Customer service is terrible. Being that I have had to call every time, I am very familiar with them. I have to wait forever to get through to someone and then on hold for way too long. This has been a complete disappointment. Will be choosing a new company for next season.

This contract has been a HORROR SHOW since I paid on October 5 th. For example after my explicit instructions telling the rep not have anyone come to my home ever again I wake up to find a tech came at 730 AM and sprayed again.So now I will miss another week of lawn maintenance.Someone please tell me how to end this nightmare of TRUGREEN!!.

DO NOT USE THIS COMPANY. I paid for Aeration/overseeding/lime service for my property. They came when I wasnt home, and failed to perform the service on the backyard. I have contacted them several times since and they still havent come back to finish the job, and refuse to refund my money. Horrible customer service.

Quality of work has declined over the last two years. Worker gave my wife the creeps always looking in Windows as he passed by.

HORRIBLE SERVICE...HORRENDOUS WORMANSHIP...INSENSITIVE MANAGEMENT...GO ELSEWHERE!!!

I had their service for two years, my yard was filled with weeds. Grass that was there was green in the spring but the yard looked horrible by the fall both years. Canceled my service with them have since been doing it myself. I am weed free after 1 year. They call me constantly trying to get me to sign up for their service. Every time I tell them I will not they ask why and want an explanation. I have asked them to put me on their do not call list, still every weekday I get 1-2 calls from them.

True Green did a poor job with my yard. I paid them an they refunded my money without talking to me. When I asked why they did not know why.

Used one year and the results were horrible. They call every year over and over. This year the sales person actually said he wasn t going to hang up the phone. He said he was instructed to have the customer hang up on them. Worst ever.

They say service is done sends us bills but services has never been done .. would just come sit in car and leave after 20 minutes or so .. on regular basis this happened to us 3 times in a row .. eewe hafmd cameras i gueas theye re not aware of them

We contracted TruGreen to treat our fron and back lawn for clovers. The first visit they didnt do our back lawn, the second visit they did treat our back lawn but left our privacy gate wide open. We are canceling. Terrible and overpriced.

I purchased a full service package, including aeration, last year through Tyler. I was initially somewhat satisfied with the way my lawn responded but decided to see how things went without treatment this year. Unfortunately, I was not aware that the contract automatically renews until after two treatments. I have now tried to contact Tyler multiple times, and have left multiple messages, with no response. The reason why I purchased through the local branch in the first place was for customer service! I expected a much higher level of professionalism. Needless to say, it is unlikely I will use Trugreen in the future or recommend their services to others!

We enjoy the communication with our lawn technician. He keeps us posted of items and shares what he does and sees. The customer service has been very good for us too. Whether I call in or leave a typed message, the responsiveness and attentiveness to our questions has been very nice. We are happy customers and looking forward to a great experience. Thanks!

We love Trugreen and their services that they provide. We had them for years now and every year put grass is beautiful! We also love our lawn care specialist, he knows what he s doing and answers all our questions. Thank you

TruGreen team does a great job in explaining weeds in my yard and how to address them. I am glad they took the time to help me address my concerns. THANK YOU!

We Pre-paid for annual service. Then we started getting bills because the annual renewal is only for the core services. They said that add on services are automatically done unless you call and cancel. Well, why are they included in the annual renew then? Then we saw bills for tax on prepaid portion. We were told the prepay is only for the service and not the taxes. So why do even send out the prepayment letters when you change the rules as you go. This is the second time we fired Tru Green. We had them once and fired them. Then went to Scotts lawn service and Tru Green ends up buying Scotts. They were ok last year but fired again last week with this prepaid garbage.

Too many sales calls. Felt like I was being harassed.

We ve been with TruGreen for about a year now ever since they bought out the local company that we were using prior to them. Lawn results have been average at best until recently when the local technician left burn tracks throughout the yard while using a granule fertilizer. Multiple homes in our neighborhood were effected that same day and we all now have patches of dead grass. I wanted to cancel my service but TruGreen said they wouldn t fix the damage unless I was a customer. The whole experience has been pretty disappointing. I ve been assured the yard would be fixed, but I ll be skeptical until I actually see results. TruGreen has a lot of work to do before they keep my business.

Very poor service!!! Ive been using their service for the past 4 years and have never been completely satisfied with my service. Ive remained a customer in hopes that the service and the look of my lawn and shrubs would improve. This year, however, the service has been horrible. My lawn appears to be dormant brown and Ive had 13 plants/shrubs die or dying this year. Ive reached out to their customer service on three occasions in hopes of being able to discuss a solution with the location and Ive yet to have recieve a call. When someone beyond the service tech does show up Im at work and never recieve a call from the manager, instead they will leave a note that is barely legible. The last two service notes said your shrubs dont like the most weather, your grass has red thread due to the rainy conditions or you have different grass types. Okay, my question is isnt that why I pay my hard earned money to you to prevent or correct? This location has received thousands of dollars from me over the past few years and Im very disappointed with this years lack of quality service and customer service. I truly hope someone at your corporate office reads this post and views the pictures of the damage to my lawn and shrubs. I will be contacting the CEO and board members to complain about the service at this location if the owner of this location cannot make this right.

They are a great service but alot of their technicians that come to treat do not do their job and then i almost always have to call a manager . There are a few thst do my entire lawn and dont pretend too , and the people who are in customer service are nice but then end up screwing up what treatments i am getting. It always gets resolved but i shouldnt have to call almost every time just because they think i am not home but i am and always watch them.

Bought true green package, the company did not completed all the 7 service, just completed the service on papers. Once they just did only front yard nothing in the backyars. Made a complaint by calling and writing email. No response.

Called to help prevent weeds and after 4 months my lawn is far worse than when I started service! Ive called to tell them their service wasnt working and they set up several free services, but I now find out they were only putting about $2 of generic fertilizer on the lawn and doing nothing for the weeds! Ive now paid them close to $300 for about $10 of product and 30 minutes of work. Save yourself a lot of money and just get a bag of weed and feed because it will work twice as well as they have

Melvin Davis was my specialist and I was very pleased with my lawn specialist. I hope True Green will continue to stay consistent with the person they chose for me. I am a returning customer from the past and I want to continue to have positive results regarding my lawn care. Finally, I have someone who cares about my lawn. :)

I do not recommend this service if you are in the Independence, Seven Hills, or Parma area. Our lawn looks horrible. Burn marks from the liquid fertilizer, we assume where the hose nozzle drips or a careless technician. We finally canceled. We called to complain before and were promised a technician would be out to examine the lawn, he did not come. We were hung up on by a sales person after already being a customer. We also called to cancel one other time and spoke to a very nice woman who stated the manager would call us the next day. The manager never called. Bad service, ugly lawn.

We were new customers to TruGreen (our original contract with HighPoint was recently sold to TruGreen) and they damaged our lawn in several places with their first application a couple of weeks ago. When we called to complain we were told they would send someone out to look at it. One day later we had a salesman call and ask us to sign up for aeration and other services, and when asked about our complaint he said he couldn t help. 3 days later they sent a tech to apply another application. We stopped him and asked him about the damage but he told us he was unable to help. We called TruGreen one more time and they said they would call us back. The call we received was a message that they would be back to service the lawn.At that point we determined our lawn would not be fixed and they would just continue to try and sell us services. Thank goodness this happened at the end of the season. We will be looking for a new company for 2019.

TruGreen called me to offer service. I paid in advance for them to plant grass seeds in certain areas under the trees and for aeration of the lawn. They never did the seeding. I called HQ and local office but received no response.

Michael Francis at TruGreen makes our yard look beautiful year after year. He took a neglected lawn that we inherited and has made it amazing! I highly recommend Michael Francis and the TruGreen products he uses

Very satisfied with Trugreen

True Green has taken very good care of our lawn. We highly recommend this service.

This has been a horrible experience ever since Tru-Green bought Scotts. They took a great company like Scotts and quickly ran the Scotts reputation into the ground. We had Tru-Green several years ago and dropped them because of poor service and high prices. When we originally got Scotts we could not believe the personal service. Talked several neighbors into them as well. Now it is the same Tru-Green all over again. We complain about weeds and they will not come back to treat them. I cannot tell you how many times we get the recorded message saying they will be out the next day, weather permitting and they never show up, even though it is a nice day. Spoke to the manager multiple times and should have talked to a wall. My suggestion is to find a small lawn care company who will give you personal service and stay away from a rubber stamp company like Tru-Green.

I just called to cancel my services and the young man (Carlos) tried 5x to give me a discount even though I asked nicely 3x for him to cancel services - instead of telling him the fourth time that I wanted to cancel my services I was simply hanging up and he was still trying to offer me a discount as I clicked the off button - if I would want lawncare services again I wont be calling TruGreen. Good customer service would be to ask if I had any feedback after I declined a discounted service the first time and then proceed to cancel my service with some grace.

I never see my specialist as the treatments are done when I am at work. My lawn looked great this season, especially considering the hot summer with little rain.

I was called a day before the arrival of the specialist who called me that day to let me know exactly when he would be at my house. Upon his arrival he told me the purpose of his lawn treatment. He quickly took his extended hose and sprayed my large corner lot with ease. I was please with his prompt service.