The Depot, Silcoates St, Wakefield WF2 0DX, United Kingdom
Online sales of lawn care products only. This is not a retail outlet.
Really POOR service! I am a LTD company and Lawnsmith refuses to provide me with a VAT invoice UNLESS i register/create an account with them!!! I have never, ever had that problem; every company I have ordered from has always provided me with a VAT invoice upon request, but never I had to create an account to retrieve my VAT invoice! Customer service doesnt want to do ANYTHING!!! ONLY after threatening to report them to HMRC, they sent me straight away my VAT invoice! Trades you are warned, this company has NO sense of simple customer service!
I knew nothing about lawns 4 years ago and had to do a major makeover of our lawn. Bill from Lawnsmith gave me so much advice and I’ve read lots on the Lawnsmith website. I love my lawn now and it’s great for the family too. First pic is last year, next 3 pics was when I did a major overhaul 3 years ago (start to finish). I follow the lawn diary and a lawn program based on the advice from Lawnsmith. Thank you Lawnsmith:)
I've received the monthly lawn diary for a few years now and love it. If you're a serious gardener or a beginner, lawnsmith tells you everything you need to know. In easy straight forward instructions. Definitely recommend signing up.
I purchased some classic garden seed and, following the advice found on the website, transformed my front lawn in just about two weeks. Said purchase arrived promptly and was well packaged. The website for Lawnsmith Ltd has really useful resources and advice for all manner of lawn care. Finally, my queries via emails were answered promptly in both a friendly and professional manner, quite the rarity these days. Overall excellent all round.
I’ve ordered a few times from Lawnsmith and the products and customer service have been excellent. My most recent order seen me forget to place the order (stayed in the basket) and I’d hired some equipment to get the grass rejuvenated following some works so panic set in. A quick email to Roy and they were able to expedite the order the same day, which was exceptional customer service. I’d recommend lawnsmith to anyone, with great products, good prices and excellent customer service!!
I have purchased equipment, fertilizer and grass seed in the past and always found Lawnsmith products to be good quality. Recently I had a problem with the delivery from DPD. It's often when things go wrong that you find out how good a company really is. I contacted their customer support and Roy replied promptly. DPD delivered the next day, you cannot ask for any better support than that.
Last year I gave up on my front lawn. It wasn't lawn, it was moss and weeds. So I stripped it completely and ordered products from Lawnsmith. I applied pre seeding "Starter" fertiliser, watered it in and spread "Classic" seed as per instructions. I followed the recommendation to cover with polythene from a builders merchant and this saved watering daily as it held the moisture in. I did check regularly though and watered (with a very fine spray to save washing the seed away) as required. After the seed had germinated I removed the polythene and kept a check on moisture . I appliied Autumn and later on Winter fertilisers. This spring I used the Spring and Summer fertiliser which set the lawn up nicely until..... the dreaded Red Thread bug began to wreck the appearance. To fight this I applied a further dose of Spring and Summer and this worked wonders. The lawn now looks fantastic and is a great illustration of using these products against the standard all purpose fertiliser you find in garden centres. I am naturally delighted and love all the compliments we are getting! Lesson learnt, wont be using anything else in future, well done Lawnsmith.
I was fed up of having a scruffy garden. We have a nice south facing space so we get lots of sun (when it's out!) So I Googled for tips and after sifting through lots of other sites (lots from America) I settled on Lawnsmith. I loved the videos which are so well presented and I followed the tips from the website. The preparation was hard work but so worth it. I ordered seed and fertiliser from the site which was delivered promptly and the results are amazing. I highly recommend buying from Lawnsmith and would do so again without hesitation. Thank you Lawnsmith!
I have been using Lawnsmith for two years now, The price are fair, the material is what they advertise,very helpful, and advise on tap .
Excellent service and rapid delivery of fine products.
Garden looks fab after husband signed up with their free lawn advice diary using their own suggested products.
Lawn fertiliser delivered on time and improved my lawn in a matter of days.
Customer Service It s when things don t go to plan you see which companies disappear & those that go the extra mile to help. DPD lost my delivery so Roy at Lawnsmith was on the case 7pm same day. DPD called next morning, located the packages & were delivered that day. LawnSmith is a company you ll want to buy from as they are there when you need them.
Fantastic response from Donna helped me resolve a problem with my aerator in a very short time. well done Donna.
This company goes over and beyond for customers
Great practical advice, good fertiliser and awesome customer support. I bought the Earthway shoulder spreader in 2018 to apply Extra Long spring, and the autumn granular fertiliser to an 800m2 lawn. I find it very quick and easy. Probably takes me 10 mins of total since no need to worry about excess reaching the flower beds. I did find after 4.5 years that the main shaft of this spreader corroded, despite being kept empty in a dry shed. Corrosion is not covered under warranty (I was surprised to find the rest was covered). I suggest you spray the shaft with WD40 after each use and dont store it upside down or condensation can run into the bearing below the gearbox making it stiff. On this occasion Customer service were more than generous and very knowledgeable. Great to have personal service by email and the ability to include photos when you need help.
Bill was unbelievably helpful in giving sound advice on a unique problem with our newly laid turf. Great website with loads of useful information on everything to do with lawns, and competitive prices on a great selection of lawn products.
Great products and reliable advice. Website has vast amount of useful info. Can sign up for free monthly newsletter giving advice on how to care for lawn and warnings of what to do if weather conditions are unusual.
Having fully explained my reasons for the late complaint to Lawnsmith Ltd (i.e the pictures i took were too large to send so the email remained in my out box until i found it some two months later). I make a complaint as i am being forced to purchase more product at no fault of mine albeit at a reduced rate after receiving a damaged parcel. I then go onto receiving a response to my review blaming me for the damaged goods and accusing me of failure to store the goods correctly. They have accused me of storing the goods in my shed, knocking the parcel about only to want to make a claim for a few kilos lost during transit. Well i have to say well done Lawnsmith Ltd you have shown your true colours to all the public. Dont make a compliant folks as they will only blame your incompetency to store goods correctly and send you a derogatory email questioning your integrity. Whereas the product may well be OK their customer service stinks.
Just moved house and found a bag of Lawnsmith grass seed, dated 2020 , left by the previous occupant. Used to re seed bare patches caused by moss removal but seed would not germinate. Contacted Lawnsmith who provided very prompt and excellent advice and instructions how to test the seed to endure it was still viable. The test worked and lo and behold the4 seed already sown coincudently began to germinate . Clearly an excellent seed but germination delayed by chilly May weather . An excellent service and product .
I have been benefitting from products and advice from the Lawnsmith for some time now and never been disappointed. My latest purchase is quite superb, namely Natur fertiliser. Despite applying during a dry spell with no rain for a week since application it has come up trumps with the lawn now a deep healthy dark green colour. Another first class product from a genuine & trusted supplier. Ill be back!!
Having regularly used the winter and summer grass fertiliser I have to say that the product and end result leaves my lawn looking incredible. I would never use anything else, including sign up to their email to get regular updates of hints and tips. I have to say that the customer service is excellent having placed an order I required it by and certain date and they ensure that it did and the communication by email was first class.
Great service from Donna in Customer Service!
Every one who has a lawn probably should sign up to receive lawn reports through each month, domestic or commercial. have also purchased various lawn products over the years.
Thank you for your advice this year together with treatments. I have had the best lawn ever a joy to look at in lockdowns etc. Many Thanks Peter
Terrifically helpful and well laid out website. Pleased with the products bought so far. Lawn is looking great! Thanks Lawnsmith!
Bought grasseeds for shadowy arras and followed youtube video to createa new patch of lawn in my garden. Watered 3 times daily. After only about 6-7days the seeds started germinating. My lawn now looks beautiful and I am very happy with the result.
These guys know there game! would recommend highly!
My lawn had horrible yellow patches and I had tried other fertilizers without success, so I looked online and found Lawnsmith. I emailed my enquiry and was told which fertiliser was best. Now my lawn looks amazing. In a few weeks, the yellow patches have almost gone and my lawn is greener than it has ever been. I am so pleased with the service and the fertilizer and I shall continue to buy from Lawnsmith. Thank you.
Great to deal with, would highly recommend.
I am thoroughly disappointed. Order was meant to be delivered 16/02, no delivery because they could not make. Scheduled for 17/02, we were in but the driver says we werent. Now they are going to try tomorrow. 3 days at home just receive this parcel is not at all acceptable. Really rubbish service. Dont be misled by the reviews on their site. Be prepared to be home for several days to receive their parcel.
Great website advice, very helpful over email, and always had great service when ordering. Highly recommended.
Ive always had brilliant service from The Lawnsmith. Always happy to give free advice, and their products and service are always excellent. They send monthly newsletters detailing what you should be doing for your lawn, and have a list of good quality products to help you keep it to a high standard. Last week I sent them a picture of a hardy weed from my lawn, and Bob happily identified it, pointing me in the right direction to help me get rid of it. Well recommended.
Extraordinarily-good advice on the Web site so it seems only fair to buy some of the excellent products.