Neighborhood Lawn Care in Vancouver

Update to add more details above the *** line: this company is stating my issues with a previous landscaper inaccurately and unnecessarily to save their reputation and give valid cause to the treatment I received. I am not and have not been in any lawsuit with any landscaper, including the one they have mentioned in their reply. It is true I told them another company had told me I did not need the major work done of replacing my French drain. This does not mean I take their opinion as fact, hence why I desired this reputable companys professional opinion and was willing to pay for whatever was suggested. I was, in fact, told that the scheduler would not send the owner over to give me my quote because it was all the way out there which indicates out of their way. Again I will state, I was flexible with when my job could be done and I was not ever told there were staffing issues. Only that my job couldnt be done in time. Whos time frame? Theirs. Because I clearly stated I need work done to save myself at least 3 days of work by myself. The harsh treatment she is referring to is my pointed questioning of her disrespectful whispering and my raised voice trying to make my point as she continually talked over me to try and shut [me] up as I heard her whisper to whoever was near her. It is clear my job was not worth enough for them at the end of the day compared to the other jobs going into the schedule because I couldnt guarantee the extent of work that needed to be done and my honesty was about what I was told by another company became ammo to use against me. Im sure that if this review is mentioned the co-owner/scheduler will deny all of this, twist what I have said and what she said as well as their intentions. From someone who has been burned by awful landscapers that think its ok to do shoddy work and now landscapers that think its ok to do what this company has done to their potential clients...please think again! Save yourself the headache and let down! *************************************************** I was scheduled to get a quote fromthis company for about about a month out from when I initially contacted them. I have had a rough time with my backyard and needed expertise from this company to compare against other quotes. I received this referral from a reputable source and had high hopes. They called me twice to reschedule to see me same day for my quote, but I was unavailable due to major life things I could not move around like chemotherapy. That was no problem for them until I got called today 4/23, 3 days before my appointment on 4/26 to basically cancel my appointment because my potential job start date wouldnt be until July. I had no issues with this because my initially time sensitive work, became not time sensitive. I still needed a days worth of work done. There was no reasoning with the scheduler. Basically I was told that my job was not worth the owners time to go all the way over there to my home to confirm what I did/didnt need done. I tried to explain that I do need work done, just maybe not the big ticket paying job of replacing my French drain depending on what the owner said. This scheduler had no compassion for my situation and gave me no solutions other than we suggest you find someone else to do your work. Not helpful at all. To make it all worse, I heard whisperings of oh my God and just stop or something along those lines as I was trying to speak my peace to this person. Completely unprofessional and I am sure this company will try to deny all that Ive said. No problem. I will never recommend this company and I suggest you all think hard before scheduling with them if you are a potential new client - they might cancel your calendar appointment and screw you all up because you cant take their wait-list appointments and your job isnt worthy enough! This is no way to run a business in an already terrible environment for landscapers. Youve put yourself in the category of the ones that do poor work with your poor customer service and retention!

Very helpful with information and guidance for my first lawn care experience, even though they were not hired for the job - I was helped to the best of their ability! The type of place that doesnt just want your money, they want your lawn taken care of.

Neighborhood lawn care is phenomenal at what they do., attention to detail, friendly,Very skilled team. Exceptional communication, very timely, .Made our arbavita wall into a beautiful arbavita fence! Exactly what we wanted. They will be back doing more work for us for sure! Thank you so much to Andrew, Kelly and the team. Cliff and Shelly.

Andrew first designed an irrigation system that took into account our complex yard layout and then, through hard work (and in January!), proceeded to install it over the course of a week. My wife and I are delighted with the outcome! Our lawn and plants have never been so happy! Andrew is also a helluva nice guy, easy to communicate and problem-solve with.

Andrew & Kelly are so amazing and lovely to work with. It is very evident that they truly care about their customers and want them to be happy. They listen to your needs and go above & beyond to ensure you are satisfied with the experience. Highly recommend!!!

I had an issue with my sprinkler system where one of the zones wouldnt turn off, and I called Neighborhood Lawn Care to see if they could come fix the problem. Although Andrew was already busy, he was very helpful and first tried troubleshooting the issue over the phone with me. He gave me clear and relevant instructions, but ultimately I still asked him to come out and help me in person. Thankfully, he was able to fit me in that day and fixed the sprinkler system, while also giving me a lot of useful advice! Id definitely recommend him and employ his services again :)

Andrew did an absolutely outstanding job of designing and installing our irrigation system for our large lot that included raised garden beds, lawn, trees and many plants. His work was completed in a timely manner, he was always in communication with us, and we were extremely pleased with the results. Andrews company Neighborhood Lawn Care also does the regular maintenance on our property for the last few years and weve always been completely satisfied. Reliable, professional, very competent and completely trustworthy. Id highly recommend Andrew and his company for any work you might be considering.

Andrew is very knowledgeable and helpful in repairing my sprinkler system.

Super responsive, cheerful, flexible in my hour of desperation trying to find sprinkler system winterizing when my usual guy was unreachable for weeks.

Very communicative, responsive and professional.

I would definitely recommend working with Andrew and Neighborhood Lawn Care. Very friendly and professional, great attitude and does quality work.

We had a sprinkler problem that several companies could not fix. Andrew went the extra mile to repair our system and save our yard. Highly recommended.

Andrew was great, checked in ahead of time so he knew he had everything he needed and wouldnt have to make multiple trips. Fixed everything that needed fixing and took the time to explain everything to me and how I could alter our sprinkler system myself as needed. Would recommend Neighborhood Lawn Care to anyone, trustworthy and all around good people.

Our property was overrun with juniper bushes planted by the previous owner. The removal and trimming of our bushes totally transformed the place. They removed all the debris and cleaned everything up beautifully. We were very satisfied.

Andew is the best. Thanks for the great service. Thanks, Shawn

We have been using Neighborhood Lawn Care since June 2019 and are very pleased with the service Andrew and Kelly provide. They are very prompt in replying to phone calls or emails. We appreciate Andrew s expertise and his willingness to research plants, conditions, etc when unfamiliar. Love the ease of online billing too. I don t have a problem with cost of monthly service because I know my yard is being well cared for whether I m home or away. Thank you Andrew and Kelly for the excellent service you provide!

I can trust and count on them. Andrew does a great job!

We have depended on Neighborhood Lawn Care for our lawn care needs for five years and have never been disappointed with their service! They go above and beyond to keep our (large) yard looking great on a regular basis. When I have additional requests, that is not a part of our service, they are always willing to get it done in a timely manner. Their service, professionalism, and dependability are worth of every dollar.

We had tried to get several lawn care companies to come out and do lawn maintenance, however it seemed nobody wanted our business. Then one day I called Neighborhood Lawn Care left a voice mail message and what do you know Andrew called me back, scheduled a time to meet with me, gave a quote and said we would be on his Friday route. We were so excited the first Friday they came and each Friday after. They got our flower beds and yard back into shape.

We have been using Neighborhood Lawn Care *edit* since 2016! *edit*. We are very pleased with the service Andrew and his team provide. It frees up so much of my time to do other things than cut my grass and weed my garden. It s worth every penny and we think it s a great value. Highly recommended.

Very pleased with the crew. Always professional, friendly and they always care about details.

Sprinkler repair. Andrew came out the day after we contacted the office and took care of the line break and reset a few heads. Its great to find a contractor who is personable, knowledgeable, and willing to share info without making you feel like you are wasting their time. Will use this company again in the future.

Looking for someone local that will do possible weekly maintenance and mulch my backyard and found Neighborhood Lawn Care. Andrew picked up my call right away and very responsive. He offered to edge my lawn this week. I m looking forward to work with him and his crew to maintain my front/backyard!

Called on a Saturday, after their closing time, and still they answered the phone. I left word for Andrew Baker to call me on Monday. He called me back Monday morning. Very impressed on how easy they were to communicate with. I needed to find out how much it would cost to replace 2 sprinkler heads and adjust one. By the next day I had received a quote to my e-mail. Again, very impressed. If I should ever need a landscaper, he will be the one I will call. He was recommeded to me from a friend who has been using him for lawn service for 2 years, she had no complaints at all, and her lawn looks great. :-)

Neighborhood Lawn Care has been maintaining our lawn for over a year. They are super responsive and my lawn looks great! They even saved an old rose bush that uprooted in storm. It is totally thriving. I would recommend Neighborhood Lawn Care for all landscaping jobs big and small.

Neighborhood lawn care has taken care of my lawn for the past year. I appreciate the reliability and consistency of this company s attention to the needs of my lawn. I highly recommend NEIGHBORHOOD LAWN CARE!

This business does not follow through with their word. They did not complete the job they were paid for. Do not pay this business up front. It is a waste of your time and money. I was told I was being reimbursed for what they did not do. Owner would not back up his word in email, then lied about putting reimbursement in my mail box, then comes up with extra fake charge, so not even getting reimbursed on what Andrew said he was paying back. Andrews company doesnt even have all the tools necessary to do more than 1 job at a time. He borrows tools or says he has to come back to do job because he doesnt have the right tools with him. Do not waste money or time with this business.

They came out, inspected the property, gave me my options, and after approval, for right to work. They do consistently professional and solid work, are responsive to customer requests, and are nice people on top of it. They can handle almost any yard maintenance you can throw at them, but will let you know if something is out of their scope. I ve had them for at least a year now and I d recommend them to anyone in town.