Mckenzie's Lawn Service, LLC in Tallmadge

We did not have a good experience with Mckenzie's lawn service. Michael was slow to communicate. And initially our lawn was supposed to be mowed on Friday morning but it wasn't and he didn't communicate the reason until three hours after we asked via text, and reschedule for Monday. Our lawn had not been mowed for a while and then when they did mow, the grass was not cut down all that much so it remained pretty long. They also left right away after mowing and we weren't sure how to give them their cash payment. Later in the day he texted my husband asking about the payment but my husband wasn't paying attention to his phone at the time. A couple hours later we heard *pounding* on our front door (our doorbell is not currently working, we just moved and haven't replaced it yet, but that's no reason to pound); it was the lawn service asking for payment, which we provided. They had said they mow lawns once every two weeks, but we were not satisfied with their service and the second week rolled around and they hadn't come to mow our lawn. But we wanted to communicate to them just for clarity that we decided to go with another lawn service. The response was that our address was on their "no service list." Well, all of the payment related trouble could have been avoided if they had good communication with their customers. And you can't expect to not provide prompt communication with a customer about not mowing their lawn and then expect a customer to text you back within a couple hours of you texting them. Even if we had not been at home at the time he stopped by and pounded on our door, we would have gotten the payment to him somehow, by Zelle if necessary. This poor communication and poor service was wholly unexpected based on the good reviews on Google.

Good people, work, and prices. I have a big yard, which they do a great job on! They also do fine work around fences.

The owner is an honest, hardworking and reliable guy. Always showed up on time, right when he said he would. Had great communication over text, and even sent pictures of the work done to my satisfaction. He and his helper work hard and would be a bargain at even twice their price. I hired him for a total tear-out for clearing a yard for a new move-in. He took a neglected, overgrown yard and gave me a tidy clean slate, even after uncovering many unexpected surprises in the yard. I'm so thankful for the hard work they put in and can't wait to have them back soon for mulch and pebble. Thank you, Michael!

I am very pleased with our driveway after Mike delivered and installed limestone on it. The price was reasonable and Mike was friendly and courteous.

Very reliable detail oriented full service businessmen! I'm glad i can count on him to show up on-time EVERY time. Thank you Mckenzie's for treating our lawn like it's your own!

Detail oriented, reliable, trustworthy and great customer service! !

Best small business around when it comes to all your landscaping needs! Wouldnt go anywhere else than McKenzie lawn service!