Green Rx Inc in St Charles
1805 Scherer Pkwy, St Charles, MO 63303, United States
About
Green Rx Inc. specializes in weed control and fertilization service and residential mowing. We are family-owned and locally operated, serving all of St. Louis and St. Charles, MO. We offer the following lawn care services: Weed Control and Lawn Fertilization, Aeration and Seeding, Mowing, Landscaping, Shrub Trimming, Snow Removal and Ice Melt, Pest Control Services, Mosquito Control Services, Mole Removal, Tree and Shrub Insect Control, and Leaf Removal.
Business Hours
Services
Photo Gallery
Reviews
Most Mentioned
I am probably a handful of customer who pay for an entire year lawn service in advance. I have been trying for over three weeks to have Green RX come and cut my yard, and as of this writing they have not nor has anyone taken the time to respond back to either me or my sister who have left countless number of voice mails. It is very frustrating to pay for a service which you are not receiving.
Hired RX to do annual lawn service. Did one spring application then never came back. Zero effect on weeds. Company does not answer phone or return messages. Told them they were fired via their web site and email. Obvious con according many reviews. Watching my CC bill to make sure they do not charge me. Worst service and care possible.
My family hired this company to mow our elderly relatives lawn as she is too old to keep up with it on her own. We paid the company 6 months worth of service in advance. They NEVER showed up, NEVER completed one service for our relative, and NEVER responded or would answer any of our attempts to contact them. We are just completely out of our money and now our elderly relative is left again with no one to maintain their yard and maintenance needs. I believe it takes a special kind of person to do something like this knowing the service was for an elderly person. Hopefully, they don't scam anyone else like this, please spread the word and help our elderly community from scammers like GreenRX.
My father who is in his 70's has heart failure and is unable to mow the lawn himself. They quoted us a price and said if we prepaid for the entire year we would get a better price. We prepaid for the year and they NEVER showed up to cut his lawn. They refuse to answer are calls and emails. This is criminal. I wish I had read some of the reviews on here before using them. Please do not do business with these people!
We were trying to take care of our lawn ourselves. We were not having any luck with the weeds and grass. I called a supplier that we use and they recommended this company. I called and talked to the man who answered, I don't remember his name, but I talk to him about the issues that we are having and what the cost would be for the services that I was looking for. After talking about it, I decided that I would have them take of only the front yard. He spoke of the different visits (rounds) and what they do at each. I was told that each visit (round) would be $40. I was also told that since I had an irrigation system that they would do my seeding and aeration early, so I can water. Early to me would of been in Mid Sept to early Oct. Not the case. My sprinkler system was winterized a week before they came out and did the over seeding and aeration. After the appointment, I got a bill for $190. This was not told to me on phone when discussing prices. Also, when looking at my yard after they overseeded and aerated, the tech completely missed the area around my mailbox. There was no seed in that area, but was needed. It is all dirt in the area that needs grass. Also on another visit. I saw the tech arrive and get out the materials that he needed. He sprayed my front yard and then dopped little black seed like stuff in the yard. He completely missed my left side of my front yard and again the area around my mail box. I have since canceled my services and now still owe $190. I wish who I had talked to when scheduling services would of told me this is what they charge for over seeding and aeration, I would of passed.
After posting my review, I was contacted by Jonathan and my issue was resolved. Pat came out and covered the damaged area with sod. He was very polite and professional. I am satisfied with the outcome. HOPE YOU NEVER HAVE A PROBLEM!! While the crews are polite and hard working, the office management is non-existant! Have to wonder if the owner understands that his manager will not return phone calls or address issues. When they bought the lawn service I used to use, I tried staying with Green RX..but confused salespeople in the office, and failing to deliver what was promised is why I left. My neighbor kept them, and no problems until this (ref. picture) One of the crew on a riding mower, took it into my lawn on a steep hill while the grass was wet. He slid off into my mulch, scraping away grass in a very hard to grow part of the lawn. Josh was terrific in explaining who to contact, and trying to fix the situation. Unfortunately, he referred me to the manager, who refused to take my calls, and has not called me back...as he said he would through the receptionist. I have gone from a customer, to an ex-customer, to now telling everyone I know not to use this company!
My lawn began being maintained by Green Rx at the start of the spring 2021 season. They have done a fantastic job of keeping my mulch beds shy of weeds & yard mowed weekly. Every crew that has came out to service my yard has been more than helpful & courteous to my wife & I’s requests. I would highly recommend to anyone who is in need of lawn care to look into their services!
The mowers broke my gate to the fence. They only mowed my whole lawn 1 time. Otherwise it was patchy and they wouldn't mow anything outside the fenced in area on the backside of the house, even tho it was still my property. I asked for them to mow every other week and they came weekly even tho the lawn didn't need it. I couldn’t get anyone to call me back about the gate or them mowing until I canceled services. The gentleman I spoke with said they would make it right and guess what.... silent treatment after that. I sent them the paperwork for the invoice for the fence and nothing. Ghosted. I had even said I would give them another chance. I just wanted my whole lawn mowed every other week. They couldn't even get that right. Don't waste your time with this place. There are other lawn companies that will take care of you and your lawn.
While in the past they were reliable, now they are charging me for lawn services that are NOT delivered. This company is going down-hill fast!
My grass is thick, green, and mean! Still have a ton of dandelions tho
I would recommend this company without reservations.
I ve been using green RX for six years now. They are very fair with their prices and very knowledgeable. I would highly recommend green RX if you want the best yard in the neighborhood.
They have been my lawn treatment service for a year or two, today they came out to do a spring cleanup. They did an AWESOME JOB! They came out with a crew and in no time they cleaned up all the leaves, cut back my shrubs, and cleaned everything up! Highly recommended!!!!
Green RX cut the grass next to a homeowners fence. They drove the riding mower into the fence post leaving 1.5 foot black marks and cuts into the vinyl but they refuse to pay for the damage.
Would not return phone calls regarding poor mowing job and retreat the lawn for weeds. Worst customer service I have experienced in a very long time. I definitely do not recommend this company.
If I could give a zero star I would!!!!! One of there guys in a company truck hit my daughter car coming out of the gas station a few week ago. She has been waiting for your insurance company to pay for the damages to her car. I was wondering what we need to speed up this process. Her insurance along with the police report has determined your driver was 100% at fault. I feel as a family owned company with children of your own you would be working harder to make things right. I m sure you would not want anyone to do something like this to one of your kids when they re older. So please do the right thing and cooperate with my daughters insurance Geico and pay for her car to be fixed.
Good service
Always on time, Scott & Josh do a very good job. They were the best I have had. I appreciate their hard work. They are very willing to help you with anything pertaining to your lawn, they clean up very well also. Recommend Green Rx.
GreenRx is an unprofessional, disorganized business. After almost a dozen phone calls asking, finally, to speak to the owner Dave Reffe, to discuss my concern, I have received no reply from him. Apparently, customer satisfaction is not part of their business model. I have called and left more than 10 messages over the last 4 months! Please let me explain. Last year, 2020, the company that provided my lawn service sold their business to GreenRx and I thought I d give them a chance. Here, Dave, was a chance to win over a new customer, and more good reviews to grow your business. I had several months of lawn services and each time paid by check. Fast forward to this February 2021: I received a call informing me that there was 1 unpaid service $69. I asked the woman to please email me a list of the 5 or 6 invoices sent, with the check numbers they received from me. If I owed them for a service, I would gladly pay but by my records I do not believe I owe them anything. She told me they would email me that information. Two weeks later, still no email, I called GreenRx and spoke with the same woman and she said she had sent the billing information requested and said she would re-send the email. Again, another two weeks passed, still no email with the billing update, and I called again just to be clear, I was chasing them to square away any outstanding debt, and I do not regard it to be a good business practice to have customers running after a business to pay! This time I called yet again and spoke to a man I think his name was Ron -- and explained the situation and asked them to please send their list of 5 or 6 invoices together with the check numbers they received from me as payment, and USPS MAIL it to my home address. Again, some two weeks later, nothing arrived from them in the mail. Oh come on now I do not believe any billing details that I requested was ever sent, by email or USPS. A couple of weeks later I received another call from GreenRx -- I believe it was again Ron -- who said they would let this matter go about anything owed, and asked if I would sign-up for another year of lawn service. I told him that I was not satisfied the past season with so many weeds on my lawn, and said I would try to tackle the problem myself, and if I was not satisfied that I could do any better, I d be willing to give them another try the following season. And by that call, I assumed the matter was finished but noooooo A few weeks later I received another call asking for the one outstanding payment that they said was unpaid, and I repeated my concerns, but this time asked if the owner Dave Reffe would call me directly, and see if we could quickly resolve the matter because I could not imagine that an owner of a reputable business would have such disorganized business records, and consequently behave so irresponsibly as not to return a customer s call. But, lo and behold, I received no return from the owner that week, and I called again, three more times in the first half of June, and still no reply from the owner. This is what prompted me to write this negative review in utter frustration. I am happy to pay anything owed, but for goodness sake, who runs a business so incompetently that they cannot reply to a dissatisfied customer after so many phone calls? And what owner either cannot find a couple of minutes in the course of a month to return a call to a dissatisfied customer? Or has a staff that cannot get him that message? I could never recommend this company to anyone, and if you will look at Google reviews, you will see a series of dissatisfied customers. Hello Dave Reffe, if you care to call, you have my number, but unlike your business that calls and leaves no voicemail, please leave a number where I might call you directly.
Josh and Jordan are just 2 examples of the amazing group of workers this company has. Ive used them for 3 years and my lawn has never looked better! I would recommend them to anyone!
They provided excellent lawn care. Josh was great to work with. He was on time and was very professional. I would recommend Josh and Green Rx to anyone that needs a great service lawn care team!
Josh was Super professional and timely. My lawn has never looked better! I ll never use anyone else!!
Josh and Scott are always positive, and always go the extra mile for me while at my lawn. The yard always looks great after they leave! Highly recommend this company!
Im really glad I chose this company! They always have my lawn looking real nice & sharp! I appreciate the hard work you guys put in thank you! Positive
Josh came out and did a phenomenal job on our yard! He was on time and helped answer any questions I had. Because of employees like him i would recommend using green rx as a lawn care service seeing how their employees are knowledgeable and care about doing the job well! Thank you josh!
Company didnt follow through with the lawn service/agreement and was impossible to get to talk with the manager. The front office person was very helpful and kind. When finally offered a refund (via BBB), it never came. I had very high hopes for this company after my neighbors recommendation and talking with the original sales guy, but everything else has been disappointing, especially the dishonesty.
The pre-emergent weed control and fertilizer treatments killed my zoysia sod. They do not return phone calls asking for an explanation and a proposal for compensation or repair. This issue is not resolved. Promised corrective actions not performed as of 7/6/21. Reneged on installing replacement sod. Promised financial compensation two weeks ago. As of 7/22/21 no action by Green Rx of any kind. Promised to hand deliver a check twice. No check, no explanation, no integrity. See photos below of my Green Rx lawn. My experience was the same as that reported by Lynn Hennessy. I reported Greenrx to the Better Business Bureau and Greenrx told the BBB that they would refund my two payments but they never did.
Full disclosure, I m not thrilled yet. Lawn is not where I dreamed it would be. But I missed the pre-emergent applications in late winter/early spring and I m paying the price. I m confident they ll get things looking great this fall and into next spring. What I do love is the professionalism. Great people and they want you to be happy. If you re not, call them. They ll do everything they can to make you and your lawn happy. Because of that, I m sticking with my services Note: Don t do what I did. Get them started early in the year, not in May.
Awful. Bought out previous lawn care provider with no notification. They dont know how to edge, blow grass clippings all over my patio furniture, blow my lava rock out of my landscaping into the yard, ran their mower through my fence, and the last 2 times, it was 12 and 14 days in between mowing. I fired them last week. There are too many options for lawn care to waste your time with these guys.
This company services my neighbor. After leaving her house, I witnessed their truck make a u-turn in front of my house and drive up in my yard! They were in too much of a hurry to drive down the street to use the circle. This is a lawn company driving up in someone s lawn!! I have it all on my security cameras. I ve called them several times. A supervisor will not take my calls. I ve emailed and sent pictures like the young lady requested and I have still had no response!! My husband and son finally went out and repaired our lawn and moved the large rocks back into place. We will not know until Spring if the sprinkler heads that they drove over will work. The fact that they will not take cared this says a lot about this company. Poor customer service. Don t seem to care what their employees are doing. A lawn company ripping up someone s lawn!!
I would never use any other company to work in my yard. They are so professional. They went above an beyond to get my yard together. The whole crew is amazing. I would recommend them to anyone in need.
Some of the best guys around. You will not be disappointed!
