Steve's Mowing LLC in Springfield

The people sent to do the mowing have continually left the gates to my backyard open (despite finding them closed upon arrival). I have 2 dogs. I have called and spoke to the management office about this more than once. It happened again as recently as 04/19. The owner of this business was extremely unprofessional and called me a liar. I sent the request for a mulch estimate weeks earlier. Evidently there was an outstanding charge on my account that paid once I became aware of (4/11). When out of the blue a representative from Steve's mowing shows up at my door, I assumed it was because on Friday (4/19), there had been a number of issues. The mowers showed up (unannounced) in the AM to mow. When I returned home (late morning), I discovered they only mowed the front and not the back. When I called the management office, I was told it was because my gate was locked from the inside. That is completely untrue and demonstrates what seems to be their initial response of shifting the onus of responsibility and blaming to the homeowner. Only one gate has a latch, which is accessed from the outside. The mowers returned in the afternoon. At which time, they left BOTH of my gates, not just unlatched or ajar, but WIDE OPEN. I have 2 dogs. They walked out of the backyard. Fortunately I saw them in the front yard, before they could get too far or venture to the street where they could have hit by a car, injured or worse. I assumed that was why the Steve's Mowing Rep was at my door. Instead I was asked about a mulching estimate. I didn't recall the mulching request from weeks earlier due to my upsetting experience from the previous Friday. I was mocked for not recalling that and I was even questioned as to whether I had the authority to make decisions regarding MY property. The Rep, identifying himself as the owner of the business, insisted that I had JUST submitted the request for the mulching since they response to such requests within 1 day. When I questioned how timely they were with my request to have my yard mulched since I didn't submit it yesterday or even last week, I was pointblank called a liar. Absolutely unacceptable. I will not be using Steve's mowing in the future. Perhaps he was having a bad day, but is not an excuse for poor behavior. And as for the mulching service they provided me in the past (in 2023), it was subpar. They basically dumped mulch on top of weeds.

Steve's Mowing LLC arrived with a crew of 4 to lay mulch around our property. They arrived on time and walked through the property with me to insure they knew exactly what my expectations were. They completed the job in 3 hours and we are DELIGHTED with their work! They took excellent care to insure no damage to our plants - we have lots of Hosta and shrubs. We will definitely choose Steve's Mowing for future landscaping/gardening services! Job well done.

Awesome people that work here👍

On time, completed the job quickly and neatly. When they left there were no leaves anywhere.

Very honest Landscaping Company they're not satisfied until you are satisfied I would recommend them locally owned and operated