TruGreen Lawn Care in Springboro

The service person was very nice answered my questions well have to see what happens with the shrubs

Professional, knowledgeable, friendly. Highly recommend.

Derrick did a great job and was very informative.

Ashlynn always takes great care of our lawn and alerts us if any issues. A+ service

Derrick did a great job aerating our lawn!

Polite exchange with tech and detailed summary of what was accomplished and recommended.

Excellent service.

Both lawn and Tree and Shrub specialist are doing a great job!

Richard M did good job

Tashawn did a great job and answered all my questions about seeding an area that I have ready to seed.

the tech was polite and very professional, Derrick did an outstanding job and explained to me what he was doing and answered all my questions

James did a great job! Very friendly and professional!

Only completed 60% of the yard and forgot to spot-treat weeds as agreed upon. Communication was delayed and lacking.

Derrick Barnett was extremely knowledgeable and explained what he was doing. He also had suggestions how to keep our lawn green. We would like to have him as our technician each time if possible he did a wonderful job.

customer service OUTSTANDING!!! He informed me he was on my property to work before he started and did a fantastic job. I truly appreciate the professionalism.

I had two other people treat my yard. Today (7/1), Jacob was taking care of it. He was easy to talk to and listen to my questions and requests. I am very happy with his service. Thank you, Jacob C!

Excellent work.

Technician Penny K so friendly helpful and knowledgeable of her jobs

She was very good thorough. !

Terrell was very personable, wanted to be sure we were happy. Got the screened porch as I requested. Happy

Richard was so nice and friendly and took the time to explain everything!

I like getting text messages and the suggestions on how to improve my lawn very helpful

Good Person that accurately did the application. Thank you

Gage is fantastic! He answers any questions I have and always does a fantastic job on my yard! Great guy!

Guys show up and ring the door bell to inform me of what they are planning to do. To date I am very happy with the service they are providing.

Brain G did a wonderful job. Great service

They are nice but they will spam you to quote. Told them not rn on the phone, hours later they are knocking on my door? Did not appreciate

Tyrone B did my service today. Before he started I went out to talk to him. He was very receptive to my requests and asked follow up questions to make sure I was getting the best service possible. He was friendly and a pleasure to talk to.

Heath was able to complete service without issue. Asked me about any issues or questions I had regarding service. Even took care to be sure the gate was properly secured to prevent my dog from opening. 2 of my neighbors asked successive years about my service and both are now using TruGreen. Thank you

I ve been a TruGreen customer since 2020 and my lawn has always been looking great, thanks to the excellent service they provide. It s always a consolation when you go home exhausted from work to you see your lawn this good. The staff is always attentive and ready to give advice about lawn care! Thank you.

Hi ! Thank you so much for knocking on the door so that I realized you arrived. I really appreciate how thorough the 2 service specialists treated my lawn today. Take care guys!

Great service, at good price= GREAT LAWN...outstanding service, best lawn in neighborhood!

nice pleasant young man -did explain several question l asked and helped me understand them better

JAYMION M was able to address our concerns today.

JAYMION was super nice and extremely thorough. This is our second year with TruGreen and our neighbor was jealous. Now he is a client too

Brian took the time to walk through the yard with us and help identify problem areas. He was very nice and seemed very knowledgeable. We truly appreciate the time and patience he us.

Great work, and very respectful of my property. ASHLYNN, does amazing work. Keep it up!

These guys will spam you with advertisements, daytime calls, emails, and mail if you give them any of your information. Their services are piss poor at best and they make all their money through marketing and getting money before people cancel their cervices.

Very nice and professional! They seemed really concerned with making sure I will be satisfied with their service!

Thanks for getting out and treating the lawn

Bryan explained clearly the issues present on the lawn and proceeded with the treatment. He explained how the product works and what to expect. He also reminded me that I can call the office if I have any questions or concerns. Highly appreciated!

James was very friendly and very knowledgeable. Explained exactly what he was going to do and what we should expect from their services.

Very through, courteous and professional.

I m on year two of using TruGreen and can see a more vibrant color and thicker lawn. The attendant is typically the same person and is very kind and attentive. I also appreciate the pet friendliness of the treatment. I ve also called TruGreen several times (for information and additional services) and always impressed with the service and willingness to answer my questions without sounding annoyed (I ask a lot of questions).

Brian H always provides an excellent lawn service when he is scheduled to treat my lawn. He is meticulous and does not cut corners to finish more quickly. He treats my lawn as if it was his own and that is appreciated.

The technician was very professional and knowledgeable of my treatment Would recommend TRUGREEN to my neighbors

Great service every time

First treatment. too soon to tell.

Derrick did a great job.

Very polite and knowledgeable of the application thanks so much

Noah Y technician did a wonderful job he finished front back and side yard.last years I had problems with two other technician they didnt do their job, they arrived my property sitting in the vehicle and lived me the recipe in front door

First application. I hope to see results soon.

My specialist Derrick Barrett takes the time to listen to my concerns about weeds and weed control. He is professional and thorough in the treatment of our lawn. I am confident in his ability to improve our lawn this spring, summer and fall.

So far the weed control has been put down and weed and feed. The grass is very green an becoming weed free.

David K. Providing Excellent Lawn and Customer Service

Last fall, I had my lawn aerated and reseeded. Was told my lawn would be nice this year. My back yard is still a mess. Would love to have a supervisor come and see. If not, I will not be renewing my service.

Rep that came out to treat the lawn was fantastic! There were a few areas that were tough to get to and he went out of his way to make sure he hit everything! Very happy with today s service!

They made an extra effort to meet our special needs and requests.

Derrick went above and beyond! Very professional and friendly!!

Lawn care specialist Jeremy Lafon went above an beyond to get my lawn serviced during an equipment failure. Service like this should not go unnoticed and its much appreciated.

When we get a chance to observe them, they look very busy and seem to have a solid agenda.

Excellent!!!

The technician Brian, did an excellent application. I just wish the corporate side of the business were as good. The technicians are why I still use Tru Green for my lawn treatments.

Derrek B offered perfect service and advice. He represents your company like you would hope all employees would do. Thank you Derrek.

I went out to talk to Noah the tech before he started, and he had already noticed what I wanted to tell him about.

Enjoyable experience, the technician was thorough and helpful.

Did what they promised to do. Very pleasant and professional.

The complete lawn service that we receive from TruGreen, including fertilization, weed control, aeration and over seeding, has improved the overall quality and appearance of our lawn in just 2 short years. We are essentially weed free and now have a thick, uniform looking lawn. We couldnt be happier with the results provided by TruGreen.

Very polite and kind! Our yard looks amazing since we started using TruGreen!

Derrick was very knowledgeable did a great job

Great job.

Excellent, affordable service. Communication was great! I highly recommend.

My Specialist Derrick did a wonderful job of aeration/overseeding. He aerated all my yard, even under low branches and bushes. He seeded, by hand, in areas that his machine could not reach. I want Derrick next time

Excellent service from Noah Young who treated our lawn. He answered questions I had an is a great representative for TruGreen.

So far so good, wont know for sure until next year

TruGreen is a good company, providing good service, but what makes it a 5 is their quality Service Specialist. Instead of ongoing turnover like other companies, Ive had the same Specialist for years. He does a high quality job.

Have been a customer the last couple of years, TruGreen has been great! They have improved my lawn so much! Thanks TruGreen.

Very knowledgeable and clear instructions from lawn expert Brian. And Leisa my agent was also very knowledgeable and helpful. Thanks Brian and Leisa!

Very pleased with service that Travis Wicks did on our lawn. Hope that he will doing all our lawn service.

Overall positive experience with TruGreen and their lawn attendants.

They spray prior to 3-5 days of heavy rain. (this has occurred several times over the years. They tell you its OK to do. The lawn tells us otherwise.) They fail to diagnose EVERYTHING (mole crickets, moss, sub turf pests of all kinds). You have to tell them whats wrong with your lawn in order for them to apply the correct products. I only know whats wrong because my neighbor is a turf guru. THEY CHARGE EXTRA FOR THOSE PRODUCTS - $70-$90 PER APPLICATION - OVER AND ABOVE THE $300+ PACKAGE. When you call the Dayton numbers, youll get an offshore CSR lacking the ability to answer direct questions, pre-fab answers to very specific questions, long pauses, etc.

Trugreen is highly unprofessional both during a contract and when trying to sign you up for one after canceling. They left our gate wide open allowing my dogs to run away after treating out back yard. I canceled service last year and this is the call I got today. Hi this is --- from trugreen how are you today? Im good but Im going to end this call because we were very dissatisfied with you guys when we had you . Well you only had us for a year and progress takes time. Sir it had nothing to do with that. All right whatever *hangs up on me*

Awful company

We have a tick problem and I wanted to get it taken care of so I could start my garden and have guest over for Easter. Called on Mar 19th and set up my first appointment for 50% off. I was told I would get an email and a phone call. Mar 25h I still hadnt received either and when I called I was told on the 4th I would get the email with my schedule date. Things happened and I noticed on the 12th I never received anything. At first they claimed I canceled my appointment. I had not, and they never returned my payment. So they opted to schedule for the 15th. Which is today. I called and asked what time they would be here and why I never received a phone call or text to let me know. The operator said they would give me a notice 10 minutes out and anywhere between 12-5pm. I asked for more of a heads up and she put a reminder in my file to call me an hour out. At 514 pm I never got a phone call so I called back. They had canceled my service without letting me know or rescheduling. So now we are out till the Monday after easter.

So far prices are above what I think they should but fast service and great call center

I would never trust this company not even to teach my gold fish how to swim. Its impossible to get a manger on the phone. I prepaid a service that a saws man sold me to get a sale. He changed some stuff on my yard size to make a sale. Then everytime they come out they say my yard is to big need a ride on applicator. But they never bring one. I been waiting to get a refund for or talk to someone about doing a refund. I m forced to dispute the payment. Not to mention some guys were saying they sprayed my yard but I have them Pulling up Sitting then leaving on my door bell camera. Save yourself go with a company that will stand behind there name or at least have someone to defend it.

This retreatment really seems to be handling my weed issue.

Ive been using TruGreen for a few years now and I like the stability of the cost they have been charging. It fits my budget.

After first few treatments, half of my backyard was still crabgrass. Constant weeds. Have to call and remind them to come out. Not impressed!

Hard to get ahold of.

The

I had my yard graded, seeded, and hay/netting put down by henderson landscaping, 1 week later tru green pops up out of nowhere and sprays everything with pre emergent, they hit two other houses on the street as well and we are the only three houses with no grass growing after 6 weeks, while everyone else has full yards. They attempted to seed the yard, but only the very back of the yard and nothing else, still no grass and they have given up apparently. I have put down 100 lbs of additional grass seed and top dressed with soil and getting sporadic results. Thanks tru green for the drive by lawn killing operation you have going on. See you in court!

My wife received a voicemail from TruGreen stating they would be servicing our lawn. We never contacted or asked TruGreen to service our yard at any point. She attempted to call TruGreen, but there was a 2 hour hold time. She left her number for a call back and never received a call back. This was on a Friday afternoon. Come Monday morning of the following week the TruGreen truck showed up and was going to attempt to treat our yard. Luckily, my wife caught him before he started and advised him we didnt want service. She watched him check a box stating we did not receive service. Then a week later we received a bill for $80 for service we never received. We attempted to call again and there was a 3 hour hold time. If she had not stopped him from servicing our yard they would have burned our yard up because it had already been treated. This company needs to stop buying up all of the great lawn service companies that have way better customer service and significantly better ethics.

I have had two treatments and still have weeds in my yard. Not very happy!

I fired them last fall. Called this spring 2021, I laughed and told them to stay off my property. They did it anyway and billed me . Rotten company, sta. Next time you come on my property True Green Im calling the law.y away. You come on my property true green Im calling the sheriff

I had a scheduled appointment for 5/24/2021. The service technician pulled up to my house. (he did not see my wife and myself on the front porch) the service technician then pulled past my residence to which I thought he actually passed my home. I assumed he was going around the block to return to my address. To my surprise seconds later I received a text message stating service technician was unable to provide services due to roadway being blocked . This was very upsetting since he was just in front of my house 30 seconds before that. I immediately attempted to contact TruGreen but was unable to reach anyone due to the call always being received by the national directory. After 3 hours on the phone I was told a not was in my profile and the local manager would contact me ASAP. On 5/25/2021 I was left a message by the local manager claiming my issue had been resolved I never spoke with this individual and she didn t leave a call back number. TruGreen has the worst customer service I have ever seen. It is in no way customer friendly and you are constantly being put on hold with zero answers. I have had nothing but issues with TruGreen since I started my yard service. I simply would like to speak with my local store and have my issue delt with. It is unsatisfactory that your company would hire technicians who lie to get out of doing their job. I have video footage of the driver neglecting to do their job along with TruGreen confirming the service technicians GPS showing he was able to reach my residence. If I do not get answers I will be taking my busines elsewhere.

Constantly calls me after I told them I was not interested on their service

I paid for full mosquito treatment for property they came out sprayed front yard and left. Terrible service. My problem is the back yard bushes trees and I have a pool. Would not recommend this company. I was totally misled on the phone. Paid $500 for my front yard to be treated in 5 minutes.

Since I have been using TruGreen fertilization service this year, my backyard has turned yellow and brown. It has been a slow and very difficult to interact with TruGreen on this matter. Every number listed for TruGreen goes to the same national call service. I can t reach a local person. A well-meaning representative answers the phone but it s typically some person somewhere around the country nowhere near me. I can leave my name and number and I m told that someone will contact me in 24 to 48 hours. It generally doesn t happen. I ve been calling them repeatedly with very little response. Very, very frustrating process. I ve been doing this for weeks. Finally someone from TruGreen came and looked at my lawn and they said I haven t been watering it enough. That s not true. I water my lawn 4.5 hours a day three days a week. My next-door neighbor, who doesn t have an irrigation system, has a nice looking green lawn. But I was unable to talk with TruGreen about this as there was no follow up after the visit and no one would call me back. Eventually, a second person from TruGreen came out and looked at my lawn and said that it was suffering from chemical burn. The only entity that has put chemicals on my lawn this year has been Trugreen. So if there is a chemical burn it s due to them. However I can t talk to anybody from TruGreen because, once again, I m not getting any calls back. Very frustrating process. And this is not an inexpensive service. We re paying roughly $1000 a year for lawn fertilization as well as tree and shrub care. I used TruGreen years ago and was very pleased with their service and the results. That is not true now.

Communication is great, my lawn has never looked so good, and I have not seen a mosquito at all this year

We used TruGreen for 6 years. The first 5 where great but the last year weve seen a sharp decrease in the quality of our yard and services performed. From not spraying the entire yard to the other extreme of spraying flower beds and killing bushes. When you try to contact them, its a 2 hours wait time. They never ever ever show up on time. The final straw was getting billed for a treatment they never performed.

We had good service yesterday from a gentleman by the name of Charles Sexton. He did exactly as we asked and said he would be sure to get rid of our weeds. Great service from him and will request him next time.

This is my first time to choose TruGreen, but I feel disappointed. TruGreen didn t make my lawn green. The flag that TruGreen put in my front yard, shows everyone the bad reputation of TruGreen.

They took $288 out of our bank account now they cant find our money what frauds everybody i talk to said they are a junk company and dont do what they say. So run

Editing this review: Someone finally showed up but sprayed for pests NOT fleas/ticks as requested. Another phone call required and FINALLY it was done. It only took 2 months. So yesterday they showed up for the scheduled lawn treatment. Key words here are showed up. The technician didnt spray the backyard! Im not even certain he did the front but I can see the back from the kitchen where I was sitting and he didnt do it. Probably thought no one was home since no cars were in the driveway. I am done with this place. We have been a customer for a few years. I have called 3 times in the past 4 weeks asking for an additional flea/tick treatment for our yard and was told the request would have to entered as a sales lead. No one has called to schedule. Poor customer service. The folks Ive talked to on the phone have all been very courteous. I guess its the sales team that cant do their jobs.

Corrected problems promptly. The mosquito treatment is great. The tree and shrub treatment has made all the plants more healthy also.

I have been very happy with Trugreen over the years for weed control and prevention. Their specialists are always on time and thorough when treating our lawn.

Done in a timely manner and don t bother me when they are here.

Horrible. Unreliable and liars

Expensive and made mistakes... but they are doing their best to fix them so I give them 3 stars. My grass hasnt improved yet, so if/when it does I will change my rating.

Yard looks great!!! It was a mess and you did a great job. Thanks!!!!

Account was set-up on Auto-Pay but they continued to debit my account even after I moved and sold property and requested termination of service. When I called to advise them of this and request a refund, they said that their systems are all automated and they were not able to verify whether or not I had been contacted to verify service on the property.

I have a new home and a new lawn. Trugreen has thicking and greened up my lawn as promised. Im very happy and a satisfied customer!

They did as promised. Their 1st application did not seem to work so they returned for free and applied a second application which did its job. No weeds and very green grass. Thanks!!!

My lawn was treated for dandelions and weeds by Trugreen. The dandelions were my main concern. The treatment killed most of them but not all. So I called Trugreen and told the rep. that I still had numerous dandelions. He was very helpful. He said, a free reservice to kill them A serviceman arrived at my home the next day. Very courteous. I watched him in the yard as he very miticuously sprayed all of the weeds.That was about two weeks ago. I know that dandelions are tough to kill. Most of them are dead,but not all. very good effort though.I may give them another call. Serviceman Blair Caldwell Great service. Very satisfied so far. ED

The lawn looks great. There were a few weeds but easily take care of.

Really care about your needs and they take the time to go over everything with you. They offer great suggestions for things that you can do to improve the look of your lawn.

I have the lawn care contract, finally got my second treatment 4 weeks late. I signed up foe the mosquito treatment 4 weeks ago and still waiting on it. The old adage is be careful what you ask for, you might not like what you get.

Done a great job for us.

As far as the tech, he performed his job as he should. He was very courteous. As far as the Aeriation and seeding i was not happy. Large chunks of ground were tore up and ground needed to be detached and dead grass removed before seeding. You cannot put seed on dead grass and expect it to grow. There was only 3 lbs of grass seed put on our front yard and that was ridiculous. I went to Lowes and put another 10lb on myself. Raked and aerated yard myself so i could possibly see some results this year. Have one more paid application by Trugreen and that will be my last. Respectfully UNHAPPY CLIENT

Friendly, efficient service.

decided to try true green on our lawn for our new home purchase. I paid for services upfront and it started out well. Communication broke down throughout the summer and some services weren t completed in full. Unfortunately, I left reviews in the app and asked for someone to call and it never happened. We also will not be continuing with services going forward.

Best lawn care company on the planet

Just started this year, every service so far has been in the rain. I have been offered free service to cover them wasting time in the rain. I asked to be refunded and they are refusing even though I have spent hours at work on the phone trying to get things straightened out, and have yet to have a good application. I was promised text alerts at the beginning which is a service that currently is not working. Now I have to go through the charge back procedure with my credit card company because Trugreen Springboro is not providing the services I agreed to paid for. I do have call records saying we will not treat in the rain

Customer service at a supervisor/management level is extremely poor. I have been waiting for a month for a person (ANYONE ) to contact me about burnt spots in my lawn from an application. The level of customer satisfaction is terrible. They dont deserve 1 star in my opinion. I cancelled my service and advise anyone to seek other companies. I would hire the 12 year old boy who cuts grass in my neighborhood before I would go back to Trugreen!

After my yard was supposedly treated approximately 6 times by Trugreen, I still had as many weeds as my neighbor whom doesnt have his yard treated at all. I called to cancel the sevice and was asked why. They asked me to give them another chance and that a supervisor would come and walk my yard with me to come up with a plan. I never heard back from a supervisor, but the yard was treated agains. So I called again and informed them to stop the sevice. Once again for a second time they supposedly treated my yard after I cancelled the service. I called again and informed them if they treated my yard again, I would get an attorney involved and that I was not going to be responsible for the charges from the last two treatments. I was advised that they would credit the account to show a zero balance. The next thing I know Im receiving a bill from a collection agency. SO IF YOURE THINKING ABOUT TRUGREEN DONT!!! Disappointed Mike

First, we were assured that within a year, our thin, weedy, and sparse lawn would be very lush. After a full-year of treatment, our lawn looks just as bad as it did at the beginning. After voicing our dissatisfaction, we were contacted by TruGreen and were assured they would get our lawn in shape, but it never happened. The worst part is that we were not informed when we signed up that our account would be automatically renewed. During the winter months, we received mailers from TruGreen, that looked just like junk mail, advertising their services. We threw them away because we had no intention of wasting any more money with them. Today, a TruGreen service person came and put on the seasons first application. When we called to see why our service had resumed, we were told we had been auto-renewed and would have to pay $60.04 for todays application!!! THIS IS TRICKERY! Apparently, the account sign-up person was supposed to tell us this in advance, and the FINE PRINT of the winter junk mailers mentioned it too. After arguing with the phone rep, we agreed to pay 50% of todays application, but we should have not been coerced into this. This demonstrates a major lack of company integrity to fool people out of their money with the secret auto-renew clause they dont make apparent. I think the only thing that is tru green is the companys wallet because its sure not our lawn! Oh, and after the first application that was put on today, the service technician wrote that he noticed our lawn was greening up. Im not sure why he didnt mention that he noticed our lawn was a sparse landscape that had not improved--guess that wouldnt have made his company look good. Other lawn care companies Ive contacted assured me TruGreen doesnt take into account the soil differences from one geographic area to another, even though they claim to, and this is why their treatment has been ineffective. Go for a locally owned and family operated business--they put more pride into their service!

Technicians are polite, thorough, careful with gates, and appear when expected. They also take back service stakes that are put in after each application when I save them and ask that they be reused.

In general my lawn is starting to look satisfactory since we had a grub problem early in spring and did not realize until late spring as the moles were having a feast. Had pest control several weeks ago and looking better now. Next year in late February or early March will call for grub control.

My lawn has not look better. The specialist always knocks to let someone know he is treating the lawn. I have not had a chance to speak to he specialist when he provides the service, but the specialist I spoke to last year when I called about the service was friendly and let me know he did an estimate using the internet to view my yard. Scheduling is not a problem, there is no need for anyone to be home. My neighbor liked the way my lawn looked and is now getting the service also.

Professional, friendly and knowledgeable tech. Local manager, Sam has been great too, always responds to my text questions in a timely matter. Your service is better now than every before. Thanks !

I thought this was going to be a good experience but NO. They dont tell you when they are going to do grub treatment they just do it and charge you for it. Called customer service they said someone would call back never did. I have big dead spots in my grass because they spread to much treatment in some areas. Lesson learned.

Got off to a rough start, but things have leveled out nicely and the grass seems to be responding to the treatments well. Always look forward to talking to the representative and getting feedback on the lawn/grass.

Horrible Horrible . I had True Green for several years . I found out by watching the technician absolutely do nothing but stick a sign in my yard put a bill in my door and leave . Please dont use True Green . They are dishonest , I cant imagine how many people are paying this business and not getting service . The very next day Leisure Lawn called me , I have figured they are the same company different names .

Courteous, Friendly, and Knowledgable

Lawn has improved greatly over the last 2 years. Trugreen got the dandelions under control from the very beginning when we first moved into the property.

These past few months getting TRUGREEN to help me, I notice my lawn specialists all care about doing a great job. I still call in and communicate about any of my questions. We have built a good communication over time and I am glad for this extra help. I dont want to do it all alone.

I just began using TruGreen and what a difference in my yard already! Super nice and informative employees.

I prepaid, i saw them do the house across the street but none of us in my family saw them do our yard, not even in the backyard which we all would have seen. No plastic flag in my yard but paperwork saying they did my yard. I called the 800 to complain, never heard back from them.. then 7 days later they show up and do spot kill of dandylions, but not a whole yard application..i am cancelling them

2 ys. ago we had Team Green do our lawn, a big mistake, our front yard was completely destroyed by grubs. Thankfully they went out of business and Tru Green came to our rescue. we are so pleased now,our grass is beautiful and the company that mows our lawn says we have the healthiest and nicest grass in our subdivision.

The most recent service I received was great. The lawn has never looked better. The amount of weeds is far decreased, and I know that all I have to do is call to get weeds retreated. The job that they do is perfect.

okay for this time of year with the hot weather-- usually do not see the lawn expert--things seem to be done in a timely manner--I fell the value is good I got my neighbor to sign up really no problems yet

Horrible horrible experience thus far. Signed up for a package for the overwhelming amount of dandelions in our yard. First off, the guy that sold us the package totally lied about what it included. Then when we tried to rectify the situation the customer service was beyond terrible. You call a local number but the call center is in Atlanta Georgia. Next you are on hold a minimum of 15 to 20 minutes every time you call. Then the personthat you get a hold of cant do anything to help you except file a complaint. The complaint doesnt get filed or a return of service for at least 48 business hours according to them. However it was way longer than that that my call was returned and they called during working hours when I could not reach my phone. They did leave a return number but it was a local number and back to the national call center. This was a vicious cycle and I wasted several hours of my life talking on the phone between waiting 20 minutes and talking to someone 30-40 minutes to try and get my situation fixed. When the local sales manager finally did call me back he told me that he would fix the situation and include the service that was promised to us. However several weeks went by and I never heard from the guy. He gave me his personal cell phone which I call at least 13× In 3 weeks. And he never returned one single phone call or schedule our service. And to make matters worse our yard still has an overwhelming amount of weeds and dandelions. Then when I tried to call and report this to the national service all they could do was tell me that they would file a complaint and have the manager contact me in another 48 business hours. The times that people came to our house for service they were only there for one minute or less than a minute in the yard that is almost an acre. The manager still has not called me back still has not fulfilled his obligation that he said he would fix and theres nothing that the national service will do to help me. All they will do is say I didnt sign up for the original service but they will try and sell it to me again. I will not pay any extra amount of money for a service that they told me was included in the package that I bought. If there were a way to give zero stars for this I would. This is a horrible customer service and quality experience. Save your money you could probably do it yourself more effectively. I have never been lied to by people in customer service and management like this before. Im thoroughly disappointed in the service this company provides.

My entire lawn was a weed infested disaster. Lots of bare spots. Had very poor service from prior lawn care service providers. And my lawn is fully irrigated. After 1 year with trugreen I have an awesome lawn. Well done. You did what you said you would do!

The lawn is looking good and the service has been on par. I appreciated being notified before service is done to make sure it is a good time for me. I am satisfied with the services received.

Current programs are not helpful at this point in time for my needs

Youre better off finding a truly local company to treat your yard. With TruGreen its hard to get a hold of a local person. They come once a month whether it needs it or not. Theyll say its a customized plan for your yard but its not. Just about killed several of my bushes and some of my grass by overspraying fertilizer. Then when you try to get a hold of someone local to talk to, you get the run around. I wanted to plant some grass seed one spring and called to tell them not to spray pre-emergent yet but they didnt get the message and sprayed it anyway. Ive found a local company that just comes 4-5 times and is cheaper overall since they dont come 7-8 times a year.

I have been with TruGreen for more than 5 year, they always over promise under commit on services, every year they blame there under performance on watering, heat and unexpected conditions, we I was applying the chemicals my lawn was nearly perfect EVERY YEAR, since then TRUEGREEN have a lackluster attitude on the treatment especially Grub Control I do not think they even apply ANY treatments, so this year the Grubs have done so much damage I will need to take over the treatments and reseed. I AM DONE WITH TRUEGREEN... MY ADVICE IS BEWARE.

As usual my service is excellent...my lawn is thick and healthy and almost weed free...only a few dandelions...which I am sure will disappear eventually...very satisfied

Poor performance.. weeds and bald spots after a season with them - snuck in extra services that brought my monthly bill to 200.00!! for a small lawn... cancelled, stay away.

Signed up w/Tru Green a few years ago & cancelled after 2nd service, as I still had weeds after the applications....even w/one additional re-application. This season (2015) they talked me into trying the service again. Had to redo first app. as the edges of grass were not sprayed, so I had a border of weeds. Additional apps most often seemed to be applied only to have it rain w/i less than an hour. Thus, the apps were useless. My suggestion to them would be two fold. 1. Have technicians spend a few more minutes to cover the grass accurately. 2. Dont come out when you know that there is a huge chance of rain in a short period of time. My yard WAS gorgeous when I DID THE LAWN MAINTENANCE (for 20% of what Tru Green charges. Besides still having to do the weeding this year, I now have to re-seed where the lawn was over fertilized and burnt. I WOULD NEVER USE TRU GREEN AGAIN when it is so much cheaper/effective to treat the yard myself. It only takes 3 apps. + grub worm treatment, and takes little time to spread.

Your representative always comes to the door before beginning any application, inquires how I am doing and explains what procedure he is about to do, then asks if I have any questions; he is very polite, friendly and professional in presenting himself. He always arrives according to the schedule provided to me on the internet and offers important suggestions to further improve my lawns appearance whenever it becomes necessary. I am totally pleased with the appearance of my lawn and shrubbery. The grass is greener, thicker and more lush; my shrubs are healthier and greener also, much more so than before I retained TruGreen as my lawn care specialist team. I am very pleased to have retained TruGreen and have told a number of my friends about my positive experiences I have experienced with TruGreen.

Every time I mow the lawn, I cant help but noticed how thick and green my lawn is. I follow their recommendation on keeping the blade sharp and not cut too short. Some bars spots and problem areas are recovering nicely. I am very happy with the results TruGreen says it all, my lawn is truly green.

I needed a service plan that had just basics of what I needed to protect my investment in shrubs and trees. This has helped me for several years and I am happy with the service.

Have been with TruGreen fpr quite a few yrs.Get many offers to change but all in all you do a very good job.Hope you can keep your prices in line.Would like some special discount coupons once in in a while to as an incentive for being a loyal customer.

Finally I have grass. Every person I encountered at TruGreen was professional and followed through. I actually got SERVICE without bad attitude. Patient Tech, Tim, answered and addressed all my questions and concerns. Above and beyond what I expected. Recommend strongly!

True green helped get rid of our dandelions, and patchy areas on our front yard. The greatest thing was I signed up and then everything was automatic. I never had to remember when next service should be and they called to tell me they were coming to treat our yard.