Richardson Saw & Lawnmower in Richardson

Exellence is the standart they are Pro Just pricing a bit High something can be done for sure the rest is Goood

These guys are super knowledgeable, fixed my saw in seconds and shared there expertise with me. This is place to go!!!

Good afternoon, I have knowledge of the machine system. I would like to have job information

It solved my problem

quick fix with new air filter for $15 material and labor

Great service

Cant recommend this place enough! Ive bought multiple tools and parts from here over a couple years and theyve been nothing but nice and informative every time. The last time I went in, I intended on buying a Stihl .325 2 in 1 sharpener, but one of the men at the front desk informed me that I could swap .325 files into the 3/8 2 in 1 which I already own. I went home and tried it, sure enough it worked like a charm! If you want a shop thatll treat you right and not rip you off, these guys are the ticket. 5/5

We have used this place for years! Without fail, our weed eater and blower don t want to work from season to season. These guys whip them back into sharp and we are good for the year!

If you want a high-quality lawn equipment with great service this is the place very satisfied customer here

Wasn t expecting and they didn t say they could, but got a quick one day turnaround on sharping and they let me slide in right at close time on a Saturday top notch service! Thank you guys.

Great service

Went here yesterday for the first time with a Honda walk behind mower that I thought had way more problems then it actually did (not a technical guy). The guy in parts and service came out checked it, then brought it to the back. Said he didnt see any leaks or any reason I was having any issues. Explained to me possibilities I was having issues. He said they are three weeks backed up with mowers, but would squeeze me in for an oil change and blade sharpening if I hangout for a bit. Took maybe 10 mins and everyone I encountered was nice and professional. He could have taken it back and charged me a bunch of money for unnecessary fixes and I would have gone along with it because I know nothing about mowers. I am grateful he did not and got me fixed up quick. You have a customer for life and anytime I have an issue or need a new piece of lawn equipment I will be back!

I took me 1 year old Toro mower in to be serviced. The mower would start with assistance but not run. After waiting two weeks, I received a call from Grant requesting approval for $200s (less the $48 deposit) of charges. I was NOT happy, since the mower was only a year old. I immediately drove to the shop and picked up my mower. It only took me 15 minutes to disassemble, clean and reassemble the carburetor. Now my mower works like new! Ill NEVER go back to Richardson Saw & Lawnmower. They are a dishonest shop.

It is a nice clean place but it comes with the price if you buy anything be careful not to buy without doing homework if you return it they charge you 25% restocking fee simply go to home Depot, just returned two chainsaws chain and charged me 25% without even verbally telling me

Chandler helped me out with a Briggs warranty issue when other shops turned me away. They called me with status updates throughout the process, which was refreshing. My mower is back up and running! Their store is clean and professional and the staff is friendly and willing to help. Great experience, definitely recommended!

This is the place where I buy my landscaping equipment. They offer warranty thru the manufacturer. They also give you financing options even 0% interest if pay within a certain time period. They have mostly everything you need and if they don t you can always place an order. They also offer repairs and parts.

I had previously posted about a negative experience I had with Richardson Saw and Lawnmower. In my review, I invited the store owner to make it right. I was called within a day and James the owner was amazing! I am very happy with the way he handled the situation personally. Thank you so much James!

Richardson Saw & Lawnmower is fantastic. In 5 minutes they provided me more information than an hours worth of internet search could provide. Really helped steer me in the right direction! Thank you Richardson Saw & Lawnmower

Good people. Had it ready. Was in and out with my 96 flex exmark diesel. Thanks Mike

These guys always take care of me. I took my weed eater in for service when I couldn t figure out why it wasn t working, and within 5 minutes they had it fixed free of charge.

Went to find a replacement peice for an old tiller and they didnt have any in stock but found me one nearby and called to reserve it for me. These guys rock.

Way over priced on parts, will never shop here again. 300% up charge on parts.

The head just what I needed perfect place to go to get what you want greatest service wonderful people

Immediately entering the store was helped. I was in and out within 15 minutes. Definitely buy here.

Great product selection. Great prices. Friendly and professional service. I have purchased a Toro Commercial (22295) lawn mower, Honda generator (EU2200i). motor oil, and other odds and ends related to my yard care. I never went to any other place after I discovered RS&L. Take it from a happy customer!

Always have everything I need to do way job !

Knowledgeable sales people. Excellent service. Great experience and my new chain saw works great

Prices are way higher than other mower shops call around to other local mower shops for competitive price.

I was greeted by William . Concerned with my issue on my Echo weed eater. He sold me the part had it installed and would not accept a tip . Man needs a great review and a bonus. Best service I ve had in 50 years.

Good service. Clean show room. Helpful and polite.

Richardson Saw & Lawnmower is top notch! I always take my mower blades and my chainsaw blades here for sharpening. Normally, they call me within days to say they are ready! Today, I brought them in and within hours I received a call that they were ready! Now thats service! The front sales department is great as well as they have a large selection of lawn equipment.

Great service and knowledge they wont steer you wrong!

Great and honest service. I went in there thinking I was going to have to spend $140 on a new recoil assembly for my Toro Commercial 21. Gentleman at the counter suggested to just have the internal spring replaced and they were able to do it in under 10 minutes, saving me at least $100. Needless to say, they ve earned my business moving forward.

Best supplier and maintenance for chainsaws and tree equipment in the metroplex! Chandler the manager is great.

I recommend this store, when I need parts or tools I go to them, the staff is very friendly and professional

This is my go to equipment and parts place, since I started my business in 2017. These guys are extremely knowledgeable and helpful and have always treated me right!

Our company does a lot of business with them very good people very professional

Excellent service. When you buy new equipment they are glad to teach you the proper way to use it. Don t forget to purchase proper pip (personal injury protection) gear while you are there.

Exelent store and workers

Expert and expedient service at a reasonable price!!

Been using them for 19 years; service has been spotty on occasion but lately there are some dynamite young folks who rock the service!

Great selection and knowledgeable people. Good to know folks such as these got your back from initial sale all the way till service to keep it running in top condition.

They are just the band. Group 63

Called, got a quote for $59 for back lapping (blades only), $149.95 blades and bed knife. No discounts can be applied. 1 week turnaround time for sharpening.

Good service

Bought a Honda mower today. James clearly explained the various features of models of interest. No push for expensive models, just a solid technical discussion. This has been our second purchase of Honda equipment at this store, the first one was the quiet Honda generator. Reason for buying here is simple: The store offers excellent warranty/repair service, as evident from the other reviews.

I do not recommend this place to buy new machines, they do not respect the guarantees in any way.

Great customer service.

I like it

Ive been going to Richardson Saw & Lawnmower for almost 20 years. Wonderful sales and customer service. Ive bought my blower, grass trimmer, and most recently a chainsaw. Chandler was very patient, answered all my questions, and walked through the chainsaw startup process. Excellent customer service! The prices are the same or very competitive with Home Depot and Lowes so I dont know why you would go anywhere other than Richardson Saw & Lawnmower. Their service department is equally impressive.

Good service. Nice people

Chandler, was our salesman he was great on helping us with the equipment. He explained both the stihl weedeater and blower.

Great, attentive personnel.

Great customer service

RS&L employee was knowledgeable and patient in satisfactorily answering my numerous questions.

Good place for tools and services

Beautiful place wonderfully helpful staff. This place has never steered me wrong.

Good place

This place is a life saver, they had my part. Randy was very helpful thanks

Warning!! Ridiculous restocking policy. Even if you return the same day must pay 25% restocking fee. Doesnt matter how much business you bring in with repairs and other purchases, or if you are just trading for a higher model. Not willing to work with the customer.

The gents here are very knowledgeable and helpful. They didnt have a replacement blade for my new dewalt mower, but they pointed me in the right direction. This blade isnt even available online for sale yet.

These guys are the best you wont find a better place to take your stuff to get it fixed

You can always get what you need or they will find it for you in a timely manner!!

Hello, good morning, I recommend that you go shopping at Richardson Saw Land, where you can find your things for your machines.

Took my 5 year old lawn mower in for a spring tune up. It s now running better than when it was brand new. Prices very reasonable. These guys are great. Need a new lawn mower? Need a tune up on your existing mower? Check these guys out. I highly recommend.

Great place to fix machines!!

Most always have the parts in stock you need

Was great,the parts department was vary helpful,we will be going back again

Well

Nice peoples working in here !!

I give It 2 stars because of the way they treat their customers. If they woke up moody or didnt have a good night or if their mad the customer Is not to blame, its their job to be nice.

Very professional and courteous. Difficult to find in the world we live in. Thank you

This is a fancy mower shop. They have everything shiny and new. Their service department was also helpful with my 30 year old part requirement.

Through Covid and parts & supply shortages, these guys continue to show up and show out. Theyre courteous, friendly and always willing to go above and beyond to meet our needs. Our business will always be a loyal customer as long as Chandlers in charge!

Great selection of power equipment and fair pricing. Customer service was great too.

Awesome customer service

Brought my 52 Scag Freedom Z in for repair. Fabian had great customer service at the counter, was very helpful, and gave me an accurate estimate of when I could expect my mower back. I called to check on my mower a few days later and Eric couldnt have been more helpful. He checked to see if my mower was ready, and when he found out it wasnt, he went a step further and found that the part had come in, but hadnt been received into the system yet. He told me he would try to get the part received, and try to get the mechanic (Chris) to install it by the end of the day. Less than an hour later Chris called me to let me know it was ready. When I got there, Chris thoroughly explained the work he had done and let me know what to keep an eye out for. Being a commercial guy, I appreciate the great experience I had here, and Im thankful to get my mower back as soon as I did. Top notch quality and service! Richardson Saw & Lawnmower is A1! 12/8/2021 update: I was dropping off my 52 Scag V-Ride II for maintenance and picking up a new 32 Scag V-Ride II. Fabian is a rock star as always, and has been awesome since I first started coming to Richardson Saw in 2018. Every time I m there he makes me feel welcome, and is great with solving my repair and maintenance issues. Eric was helping other customers, but still found the time to greet me (by my name - he s only seen me once this year, and only a few times before that), and ask me how I m doing. Jonathan was fast and efficient in helping me through the financing process. I was in and out in no time. Super smooth! In 2019 I bought my 52 Scag V-Ride II from Richardson Saw. Their friendly staff, excellent customer service, and great advice are the reasons why I returned this year to purchase a new 32 Scag V-Ride II. I am located in Euless, and there are a few Scag dealers in my area, but the trip to Richardson is always worth it. They always go above and beyond to let me know my business is appreciated. Richardson Saw is STILL A1!

where you can find everything you want

Staff is helpful and not afraid to explain trouble shooting.

They are kind

I contacted Richardson Saw and Lawnmower because I was looking for a part from Toro that was suppose to be delivered to us. Richardson S & L was the dealer of record. Henry went well above and beyond customer service to help me find out what happened and got the part reordered. He not only took my call, but instead of putting me on hold said he would call me back, he did twice to give me updates on what happened. All this great service for a 2.00 part. Remarkable in this current climate to get such great service. Henry, you are great.

Great place for all you real tree climbers and companies to get what you need. Its my toy store.

Great Service

Richardson Saw & lawnmower has helped me multiple times and finding the items that I needed. They also provided me with a great weed eater which I love the quality and how well and easy it is to use. They have helped me find other parts for my other equipment that I have and been very helpful and enjoyable to work with. I will continue to use them thats my first resource in finding my lawn and garden equipment.

I just want to give a shout out to Greg and RSL. I called them yesterday morning, knowing that they are closed on the inside due to the CV19 situation. I was a bit hesitant to buy a new piece of equipment without seeing it in-person. After talking to Greg on the phone and weighing my options, I pulled the trigger on a new Stihl KM91R with edger and trimmer attachments. By the time I drove down to the store they had it ready for me. Greg met me outside (in mask, gloves, and all) to hand over my trimmer/edger and personally walk me through its features. Great service as always, especially in these times... Thank you.

I was looking for a part that is no longer produced under its original part number for a Craftsman mower. The guys at the parts/service desk researched, identified and although they didnt have it in stock, offered to order it for me. Well done and thanks!

Awsome place

I bought a new 200.00 weed trimmer. I received good advice and noone tried to oversell me. An employee went outside to make sure the trimmer started up. It didnt. Thank goodness he cared enough to give it a go. He got me another weed trimmer. This one cranked right up. I appreciate the good customer service. All employees wore masks. Equally thankful for that. Better customer service than the big box stores.

Were sorry about the warranty, it doesnt work, the company has everything, but it doesnt work for the guarantees that they give when you buy something, its better in the ones that are flat on 15 and 75, oh, better

I only made a small parts purchase, but, the staff were prompt and knowledgeable.

a good store

Excellent service and very friendly

As of now, I think its ok bec we just bought a new mower. The final tests when I mow the yard and maybe after using the yearly servicing.

Needed to buy a new zero turn mower for my 7 acre property in Wylie. Spent a few days driving around to different dealerships and evaluating zero turn mowers. Decided on buying a SCAG from RSL for two reasons - the quality of the product and the service demonstrated by the folks there. I hope to have a long, lasting relationship with my SCAG AND RSL.

Great service. staff was helpful. I called 2 mower store and they denied me because i did not bought the mower from them for warranty service. Richardson Saw staff was so helpful. I will definitely come back to them to shop. They have almost everything you need for mower

We at Grassperson Lawn & Landscape are very pleased with the professionalism, support, and service that we receive from Richardson Saw. Randy has worked diligently this year to support our growing needs and James has provided a lot of feedback and input on special projects that we are working on. This is a well-run company with a great culture and I highly recommend them!

Very professional and good product lines.

Excellent

These guys are amazing Im building a cabin from scratch and running oil rigs so my time is limited to. Chandler really did me way better than he had to. He got me completely set up with everything requested along with my new Echo Cs-800P beast of a saw. Extra bars. Chains .And everything. And even helped me out tons getting it to me due to my wired schedule and extensive travel cross country with work. Amazing service. My cabin may be in Missouri. But these guys have my buisness for life.

Very good..

This is the only place you can find everything you need for tree climbing its awesome

Best place to shop for landscape tools. Great customer service! I would recommend to anyone who wants to buy a saw! Bought three Sthil myself!

I really enjoy the level of service, and the friendly environment. My advisor Chandler is knowledgeable, friendly, and very helpful. You can tell he knows what he is talking about and trust his advice.

Very good staff

Second time going, staff always very helpful

Service is okay. The people that work there are pretty weird(those two Caucasian cashiers are weird for sure lol) They dont say hi when you go in, when you ask something they respond you in a weird way. The way they sound make you think that theyre hardcore rednecks that dont wanna serve you lol. The first time i went there, I asked the young dude to replace the part that was messed up over there. he said its fine and charged me 12 bucks which is so cheap its cool but thats not the thing that was weird. after that, he picked up the part that was messed up and held it up showing me and made fun of it. and the other old dude laughed. I was like yall okay bro?? go to a therapist or something lol theyre so weird out there. they might be on some kinda drugs or something lol. Be safe who ever goes there lol! But like I said, the service is fine, they fix your part fast or get you the part you need. the payment process is pretty fast too theyll get you a huge paper receipt when you make a payment.

Very helpful

Good service

It is a store with a wide selection to keep your yard and trees beautiful.

This place has some really knowledgeable employees and a great parts and product selection. I dont go anywhere but here for parts and equipment. They can also fix just about anything . Once you go here you wont go anywhere else.

The best in town come see satisfaction

Good deals on lawn products

This place was amazing! So helpful! Turned out to be a simple fix. I didnt get charged for labor & they gave plenty of helpful advice.

Helped me out a lot!

Just love this place

Customer service is fantastic.

Great people competitive pricing

Always Busy and Yet Great Service!

Bought my first mower from here in 86

BOUGHT A ZERO TURN AND A WEEDEATER WITH ATTACHMENTS THERE. SALE PEOPLE ARE VERY HELPFUL AND ITS REALLY NICE TO HAVE A FULLY CAPABLE PARTS DEPT THERE.

Come here for all my lawn equipment needs. Always feel like Im treated fairly.

The guys are the parts counter were awesome. Brought in a bunch of carburetors and they found all the parts I needed. Great guys

Richardson Saw is hands down the place you should by your Tree Trimming-Lawn Mowing products from. They have all the top brands. Best pricing-and their salesman are the most knowledgeable The pros go there you should to

They have everything for lawn but all I needed was blade sharpening. They do this at reasonable prices.

It is the store with the best assortment in the Dallas area and its prices are a little cheaper than other stores.

This establishment carries all the top brands that I like.. This is definitely my favorite place to shop for lawn equipment..

Great service, good price, knowledgeable employees

I dont write a lot of reviews, but sometimes Im so pleased with a business I want everyone to experience what I have. I recently made a mistake when trying to buy a chainsaw on my own from a big box store. Nothing was wrong with it, it just wasnt up to the tasks I needed it for. Thankfully I was able to return it, but I could have saved a lot of time if I had just headed to Richardson Saw first. Today Chandler helped me make a decision on a new saw, and after using it for a few hours today I couldnt be happier. I grew up around chainsaws, but we only used them a few times a year. I have some basic knowledge, but needed help. Chandler spent a lot of time with me comparing models and explaining things with just the right amount of laymens terms. There was never any pressure to buy one over the other or even one at all. Richardson Saw caters to a lot of professionals, and thats one of the reasons I ended up buying from there. They have a Platinum certified technician for Stihl, one of if not the only in the state, meaning they are the experts if any issues arise. I like to buy from smaller businesses when I can (the other saw was a new release and only available at the big boxes), and Richardson Saw is just the right size to have generous hours. Theyve been around long enough (50+ years), so you know theyre not going anywhere soon. Bottom line, go see Chandler at Richardson Saw and I know youll walk out happy!

Great inventory great people to work with

Had to bring two zero turn rear tires here to get them replaced and instead of having to come back and pick them up the next day they put a rush on it and replaced them and installed them on the rim while I waited. I was very pleased with their service and willingness to rush it in my time of need.

Paul Pershey went in great detail about STIHL chain saws and answered all my questions. Great job. I ll be back to buy one next month.

Full line Echo and Stihl dealer. They know there equipment

Dustin provided excellent advice when I dropped off a mower and weed eater for service. Richardson Saw then priced-matched Home Depot on a blower I purchased. And the blower was pre-assembled and tested. Highly recommend.

Not my favorite place. Employees are not attentive to the customer and they are out of products and parts often

Not a friendly place to go. Poor customer service!

Got my mower back in tip top shape at the repair price I was quoted and ahead of when I was told it would be ready. Henry Caldwell provided top quality, friendly, and knowledgeable service. I highly recommend.

When my business needs equipment, I come to Richardson Saw and Mower. Chandler and Randy take care of you, and any questions you may have.

Came here to get my blade sharpened. Really quick and friendly service if you come when its not crazy busy.

Caters to both professional landscapers and homeowners with excellent service and a very wide range of top notch products. They always seem to have whatever obscure repair part I need in stock. Highly recommended!

Great customer service (after I was helped and waiting while the guy went in the back I was asked if I needed help by three other people!). Friendly and helpful. Well stocked with parts and every piece of power equipment youd ever need for your yard. Definitely a five star business. Follow-up: I had taken in a Toro leaf blower for warranty repair. 10 days later a brand new one was delivered to my doorstep by UPS from Toro. Again, terrific customer service!

Love this place good customer service thanks chandler for helping me choose the best equipment

The repair work was successful and the service was very fair.

Love this place. Great Customer Service, great sales, and maintenance shop. Went in recently with an issue with my Weed Eater and they checked it out and showed me how best to get it running. No charge. Love it. Customer for life

TOP NOTCH service!! These guys really take pride in knowing the equipment they re repairing. They re very timely in getting the equipment back to us and provide a detailed report of the issues found and repaired.

Excellent service!

Good service

Oh love coming to this establishment. The people here are kind and allways ready to help. Big or small engines two stroke or four stroke. You can allways count on them to finish promptly and give you the best service and prices in town hands down.

Great service, fair pricing and over awesome experience. They have a good range of commercial and residential equipment. I am not in commercial lawn care and feel like I get treat equally. Customer for life. I purchase a mower and chainsaw and have had other equipment serviced there.

I recommend them.

Always a rewarding experience

Fast paced, easy purchase, they even fix your lawn equipment.

Richardson Saw & Lawnmower has what you need in stock. Do yourself a favor and purchase in store, not online.

G2rat service

Ericks customer service is excellent.

Always a good experience. This is a place where the owner is generally there and you will get the same fantastic customer service experience as you do from any of the other employees. Everybody is very knowledgeable, bringing what appears to be decades of combined experience to every level of service there at Richardson Saw. Always a pleasure going there - I drive 35 miles one way passing up at least five other shops to go where what you need is in stock and if it isnt they go get it - period. ******** UPDATE 5/3/2017 Went back for a new Titan HD and a Stihl 291 chainsaw - and of course the accessories and other tools and supplies. Chandler took care of us very well - and the owner came up to say hi and shake our hand. Great please with great service and the best equipment parts and service. You owe it to yourself to shop there.

Great staff .

Easy to deal with and always friendly.

Excellent sales staff who know their mowers!

BAD PHONE SERVICE

Product knowledge was excellent and was helpful with accessories and a few other items needed to get me going with the new Stihl FS280 Trimmer. When I got home I noticed some defects or shipping damage and called the store but they were closed. I left a message and the first thing Monday morning James called and said they would switch the unit out with another one. I will go back for my Stihl chainsaw in a few months. Top notch customer service!

Great service and Product knowledge!

Everyone I talked to said my Honda mower was leaving uncut strips because of current grass conditions (st. augustine) even with a new blade installed by another party...I brought it in anyway. Chandler and Don took the time to look at it right away and with a replacement of Honda blades I was back in business.....Thank you! This company may be a bigger outfit but they know customer service.

There is not a better place in DFW area!!!!! V&A

Service - Although on the higher side you get what you pay for. I took my mower here for a cable to be replaced ($108) and they cleaned it up too. They also added oil and tuned up the self propel function, the mower runs better than it did new. I gave 4 stars just because of the price but the service department is very professional and prompt.

Amazing service

Great experience, friendly and helpful staff. Randy is the man.

I was assisted by Mr. RANDY GURNEY, on my purchase. He was very informative & helpful, in making a choice on several items that I bought. Randy was quite knowledgeable about the products that the store offers to sale. This is a 5 star location.

great place to do business quality product honest, the service department fantastic and on time doing business with them over 20 year bought a tractor and all the tools for the yard from them would not go any place else,

Went in to purchase a sthil multi tool weed eater and blower. I had done some research online prior to showing up and thought I knew exactly what I wanted. After speaking with the salesman we determined that the Echo was a great product and much better fit my needs. They were extremely friendly and helpful. They even walked me thru certain maintenance items that I needed to perform on on lawn equipment that was not purchased at their store. If you need lawn equipment or maintenance done, I would definitely suggest you go see these guys.

The only Reason we go there is because of the customer service, specially Eric he is always on top of his stuff. I call him with questions all the time and he always has the right answers. Ive bought equipment from other places like eds, but they dont care about the little guys. good place to shop and buy.

I came in looking for one nice trimmer with an edger attachment. The sales guy spent a good 20 minutes answering my questions and they didnt mind me looking for about an hour before I made my decision. The sales guy was quite knowledgeable, he knew which models had adjustable carbs, and details about engine internals. This is a high end place that probably deals with lots of commercial customers who spend big money. The fact that they treated me very well was much appreciated, Ill be back when I need more attachments for my Stihl or if my beloved mower ever dies.

My lawn tractor would not start for season came down to fuel filter. Martin instead of selling me a $19 filter he said to try a couple things. Bottom line got it to start with his help, he did not sell me a part i did not need but will now come back for all my mower needs instead of john deere terrell or mckinney. Excellent service...

Called about a snapper blade to make sure they had one in stock. The man who answered the phone said yes, they did. We drove two hours with a toddler only to be told that they actually didnt. 4 hours of my life wasted... When my husband asked about ordering and having it shipped to our home, the parts guy said wed have to eat the shipping. Zero customer service...

Quick and helpful service for chainsaw on a Saturday. Family has had good experiences here.

Just wanted to know whether they had a part or not, ling wait just for a guy with an attitude to answer.. fine service tho

I recently purchased a residential Honda mower from them. . I had heard that Richardson Saw & Lawn is a great place- and thats what I experienced. They had a great selection of mowers that exactly matched what they show on their website. The employee that helped me was very knowledgeable, and he helped me decide the best one to get for my needs-- which by the way was not the most expensive model.

Went in looking for a new weed eater and found there sales force to be very help full. Also did not have to look for help it greeted me at the door. They also gave me a very good price on the weed eater. Should have come to the store sooner and will be back.

I took my lawn mowers in for fixing it started out a little rocky on the communication end, but ended fairly well, Ya know! Dennis D. 06/11/15

Hands down the most competent, honest, and customer service oriented small engine shop in the DFW area. Just super nice people - you can deal directly with the owner. Another shop indicated my 1 year old Honda EU6500is generator was ruined because I operated it on Propane - no warranty coverage sorry. {would you like to buy a new one for $4,100?} Richardson Saw took a more pragmatic approach. They tore down the engine and even called in the regional Honda Tech Rep to inspect (and invited me to attend the inspection). Running on Propane may have accelerated wear on the exhaust valve and seat. But it by no means ruined my engine. One week later with a new head (only $400) my generator runs LIKE NEW. My goal is to get 10,000 hours on this little generator, I am half way there. I was already a Honda customer for life. Now I am a Richardson Saw customer for life. Good work.

Great place.. Great people.....

Prompt service, repair cost was as estimated with no surprises, and they cleaned and power washed my mower. I even think they repaired my self propelled mechanism at no charge. Recommend and will use again in the future.