BrightView Landscapes in Reno

Excellent company

Best landscapers in town.

This is a lawn we inherited under your companys stewardship (via our HOA). Now Im looking for outside vendors to remedy.

They are the WORST at being responsive to customers. The monthly statements do not give ANY detail as to what services were provided and as to when so your money is going out with their auto debit without any clue as to what for. The 3 minutes they show up is not worth the cost and they send a letter stating they are dropping all residential accounts because they are so busy. I DOUBT THAT, they are an AWFUL company with NO customer service. I have now been charged for services for a month that they didnt show up and no way to see their statements or any way to get ahold of a human to talk to.

Not the smartest people I have ever met kind but definitely dummies

They dont pay there bills

If you enjoy getting cut off in traffic and being accosted through a windshield, then this is the business for you. I can t believe that someone with their company name printed on the side of their vehicle would behave this way. Because of this, I would never use nor recommend this company. 02/12/2020 -0735 hours, 385 just North of Reno metro.

I called to inquire about service, left a message and never got a call back. Guess it was a good thing as they do my neighbors house and use the blowers to blow all the junk into my yard. They also dont do a very good job with her yard. cant return a call cant clean up cant do decent work hard pass.

I was using their regular yard service. They showed up days late to winterize my sprinkler system In spite of my repeated requests to get it done before the first hard freeze. In the spring multiple valves had pressure fractures which they charged me in full to replace. I agreed to pay 1/2 of the Large bill- which I did. I then replaced them with a different yard service. Apparently they placed a lien against my property. They fail in a variety of areas and are completely unethical.

The best place ever

Company did not back their work. Field workers did good work. Company charged me $100 to replace a $3 part that they replaced and disputed that that they did so. I wont them use again. If you use, take many photographs of work and keep old parts. Their warranty on irrigation stuff is 90 days, but its not on their paperwork anywhere that I saw.

Good people to work with

Amazing job an great crew leads an bosses are great %

Good quality folks

Best landscaping in Reno hands down.

Positive friendly people

Excellent service, acomplished just what i wanted

Great place , great Employees , need great landscaping done call Signature landscaping ,

Its good work

The service is great Karl is great and very knowledgeable

Always so helpful! Nazario was was professional and thoughtful. Thanks.

Great place to get any landscapeing work done. Friendly staff as well.

Professional staff

They do great work.

Excellent way of working

Unethical. We hired them for spraying weeds, aerating, and sprinkler adjustment. The sprinkler adjustment was quoted at $89 for 1 hour and $18 for every quarter hour after that. Kid showed up at 12pm and left at about 110pm... he knocked on the door and said goodbye by the way. Got a bill for $341 which would be an additional 3.5 hours. Called to adjust and got a huge run around and made to feel like we were lying. After a few phone calls they adjusted our bill to the 1 hour and 15 minutes actually spent. They were scheduled to come back to do a second post emergent spray for us and didn t show. I called the next morning and let them know we didn t see any of their techs and they argued with me AGAIN saying they were here when they weren t. We were home waiting on their arrival - no one knocked on the door and our backyard was locked - so there was no service performed. They offered to reschedule but at that point I was done doing business with them and declined. They still tried to bill me for the service they didn t show up for and when I got mad about it they acted like THEY were going to blacklist ME! Haha, ok... please do. I think they bank on you not being home so they can make up their own hours and bill you and then tell you you re a liar when you question them. Find another company.

1) they sprayed for weeds, nothing even remotely died. Maybe a tiny leaf. Then when asked to come out to fix it, they wanted to charge again. 2) We fixed the above issue, they did a warranty spray and it worked. High five, things are looking up. Now, we did cancel all remaining issues as this warranty still took 5 weeks to get rescheduled. 3) We received an automated phone call that another service was to be at our house within the next 24 hours. . . called, cancelled. . . they STILL showed up. We sent the crew away (wasnt their fault). 4) we received a bill for that service. Now. . . if you call their number and press #1 for residential department. you will get a real person maybe once in 30 calls. Then they will never call back in 24 hours as the message states. If we ran our phone lines like they do, wed be out of business. I would highly recommend giving your business to a smaller company that values its customers, even with answer the phones and personally addressing issues. Im easy going, but this - wow. Im astonished.

They are always really professional and quick!

A great place to get all your landscaping needs.

I had them come do my property and I have a crack underneath my fence and they blew it most into my neighbors yard The company likes to under bid and then throw in extra prices I the middle of the job. And then at the end not even worth it

They do great work

One of the workers blew leaves into my house while I was having the carpets clean

I Could not get anyone to give me an estimate or even return a call in two weeks.

Mowing service is great. They do a terrific job and show up weekly but I paid them for a year in advance too. If you call for sprinkler repairs, prepare to be very very disappointed. I called once a week for six weeks without a return call! Then a crew shows up without contacting me first. I happened to be out of town and the supervisor gets angry with me that I can t stop everything and fly home at a moments notice. Honestly, they could care less that you have a problem. Signature should change their advertising to we don t care when you have a problem .

Very very professional

Had a sprinkler issue, called to set a service call and paid $89 over the phone. The technician showed up, replaced the top portion of the valve, handed me a parts invoice for $32.17 and left after 20 minutes. Then I received a bill for an additional $104.17. After calling to question the bill, they stated the technician put down he was there for TWO HOURS. What crooks....DO NOT USE THIS COMPANY.

We have a contract with this company for over 4 years. At the start they were awesome. Then this year after raising our rate they have slacked off big time. No courtesy call any more and for the last 5 months the non speaking English crew they send here dont do anything. They were here yesterday and after standing around their truck for 10 minutes picked up a few twigs. Yard doesnt even look like it was touched Calls never get returned but get that bill EVERY month. Had them bring some gd once and the crew left with part of it that I payed for. Can I recommend them really not sure at this time. Might be looking for someone else that cares like THEY say they do.

Overall I was pleased with the outcome of my landscapeing, but prices are high and it dose take them quite a while to get started, for me it took four weeks and I had to call to pretty much remind them that I existed.

They came out to turn on the water and check the sprinklers for the 3rd year in a row but said they couldnt get to the water valve (I havent moved it). Its been 2 weeks since I called and no water on yet. I then get a call TODAY and say I need to prepay for services now. I ask why since I have always paid my bills monthly. She says I dont pay my bills on time. I say that I can go elsewhere and post my feelings on YELP and she tells me to hold on for her supervisor. So I wait on hold.................................................

They came to turn on and check the sprinkler system. Dale, the sprinkler technician, was able to open a tight valve that I could not. He was nice, patient, and honest. I was worried that the coverage of the sprinkler was not good, but he told me not to worry about that. He also suggested not to replace my old controller box.

Take it from me use some one, ANYONE else. Its businesses like this that give contractors & landscapers bad names!! See below: If it were possible, Id give these guys negative stars. My experience started with a web form requesting service. When I contacted them & spent 10-15 min on the phone they realized I was in Carson City & directed me to call their CC office. When I did, I landed in a voicemail account stating their hours of operation...which I was clearly calling within. After several more attempts I was able to schedule a tech to come to my house to work on my sprinkler system. The day before the scheduled appointment I was contacted by the tech, Will you be home in approx. 10 min.? Umm, no you are a day ahead. He stated, ok & sorry. Ill see yu tomorrow. The next day, no one shows at the appt time. I place a call to the tech; get voicemail. Throughout the entire day I receive no call & they are a no show. But wait, it gets better....I got billed for their service & am currently waiting 7-10 days to get my money back from them. Take it from me use some one, ANYONE else. Its businesses like this that give contractors & landscapers bad names!!

They will take your money, not show up for 2 weeks do half the job tell you they are coming back and never come back. They cant honor a contract and they cant do buisness.

Good company but their prices are AWFUL. I got a quote for a small job in my backyard for 800 dollars. They said it would take their crew a day to do it. I decided to do it myself. Completed it all by myself with all the materials for less than 150 dollars in 3 short hours. You know they get material at wholesale from distributors so why are they up selling SO much? 3 hours by myself for less than 150 but would take there crew all day for 800. lol what a joke!! Shop around folks! These people will rip you off.

Does year-round service for commercial and residential

Great place to enjoy with coworkers and job places.

You better speak Spanish.

I watched these fellas from my office window. They did a great job trimming and cleaning up after themselves. They even blew off my car after blowing the debris off the bushes around my car. OUTSTANDING!! They didnt even know I was watching them. I would hire these guys in a heartbeat.

Id recommend them, Jose(the new guy) did a great job repairing my sprinkler system, explained everything to me as I am sprinkler dumb. Thank you for the service.

Jose the sprinkler guy is awesome! He was quick, professional, kind and honest. I would recommend him to everyone I know.

HERE I WORK

Id do 0 stars if I could... In June I contacted Signature to take care of my moms lawn while we moved her into a nursing home and put the house up for sale. Because I & my siblings live out of state, I offered to give them my credit card so that the bill can be on auto pay. The gentlemen who did the estimate and wrote up the agreement told me it wasnt necessary they would send me a bill. I gave them my home address and thought all was good. 3 months go by no bill, no call. At first I thought they sent it to my mom and she didnt say anything. Then I thought maybe they bill quarterly. Well, I just got my first bill and I called to see why they charged me a finance charge. The explanation was that it was a charge for not paying. I tried to explain that I couldnt pay something that I dont know what the amount is. They verified the address 3 times and because it was correct, it wasnt their fault it was mine. We called in July to make a change and no one mentioned that their was a payment past due, we called in August when the house sold and again no one mentioned anything was past due. They said they called, but I have no message on my phone. When I called today the young lady couldnt do anything. She talked to her supervisor and the supervisor Julie said no, it cant be changed. When the girl came back online she notified me of what the supervisor said and then offered to transfer me, which went directly to voicemail. So my suggestion is find another company, if you dont want to be nickled & dimed and treated like another #. They dont care about customer care. Its their word, against mine and Im fine with that, because Im telling the truth. The fine was minimal, but the service spoke volumes. Theres many companies to choose from...

Working with this company has been a nightmare. Ive finally had to resort to filing complaints with federal and state consumer affairs agencies. I was a customer of this company briefly in March and April of 2016. I cancelled my service in April 2016 and settled my balance. The end of May rolls around and I get an invoice for May. I call them and say hey, I cancelled in April, and you guys never did any service in May ; the girl I talk to says dont worry about it, shell handle it and have it removed from account. June rolls around, I get another invoice, this time with a interest charge attached on the balance. I called them again, let them know this still isnt resolved and they say theyll take care of it. Guess what happens in July? Yep, you guessed it. Another invoice, another call, another promise... and still no action except this time, theres a note to my account claiming I cancelled when I called to complain in May about my billing. I called in August, talked to a nice lady and explained what was going on. She told me that the girl that I had talked to in April had quit and wasnt exactly an A+ employee, and that she would talk to the owner and have this fixed. Was it? NOPE. I finally got fed up dealing with these a**clowns and told them that if this didnt get resolved, I was going to start having to take actions to make them. They said go for it, so Ive filed claims for mail fraud, and registered complaints with the NV Attorney General and other agencies. If youve had a bad experience with these guys, Id encourage you to do the same, because the more complaints these agencies receive the more likely they will be to investigate and prosecute. I wish I had read reviews on this company before dealing with them. I thought because they have a number of commercial accounts around town that they were reputable, but I couldnt have been more wrong.

What a remarkable disappointment Signature Landscaping was, and continues to be. I was going to write a long narrative of the ways they have failed to do an even passable job, but instead, let me just summarize: 1) Initial estimate thousands over budget 2) Rough draft sketch contained things I explicitly stated I did not want (and I reiterated this to them). This rough draft sketch, I later found out, turned out to be the final draft as well - not to scale, hand drawn on plain white paper, amateurish. 3) tremendous damage to existing sprinkler system that I had already spent $2,000 having repaired from another company. I did have the owner come out and he told me I was wrong - that my system was garbage and he needed to replace it - it was not and I was not. 4) Plant selection inappropriate for the spaces (small pine trees that get HUGE in lieu of arborvitaes) that I now have to have removed before they get too established and cause damage to, and completely encase, concrete patios and outdoor living spaces 5) I was told 10-14 days from first payment to beginning of work. On day 14, I was told 10-14 BUSINESS days - it actually came out to over a month (While I was on a time crunch - needless to say, it was not done for my summer party). 6) Now, months later, I still show a balance with them even though I used a third-party finance company to pay for the yard, and they will not confirm that they have received full payment from them - they have. Between planning, execution, billing, and follow-up care, nothing about my project with them has been pleasant. I am looking at thousands of dollars in additional work to correct the ten thousand dollars in work they did. I was so excited to have a yard, finally, in my first home. But I just get sad when I look at how I wasted that much money on them. I could have hired laborers to move dirt and dig holes, and done something significantly better over the course of a few weekends. That said, the actual people who did the work were great and kind and knowledgeable- its the systems and corporate attitude that need a major overhaul.

These guys do good work but are a bit slow. I hired them for a small job and the finished product was good. I did find it frustrating that it took longer than I wanted it to.

My husband and I prepaid for 10 weeks to have someone cut and edge our lawn. The first time they came they left half the lawn not edged. Then they did not show up for three weeks. We had to call the office and ask why no one had been out. They sent someone right over and they did a great job. We were happy at that point and were going to let it go. It was another two weeks before they came out again and while we waited for them to show they sent us a bill!!!! We prepaid for 10 weeks and had only seen them twice! Very poor service! This is from the Carson City area branch.