Big Rock Premium Landscaping and Design in Provo
522 S 100 W St, Provo, UT 84601, United States
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We are Utah's Premium Landscaping & Design company. Big Rock Premium Landscaping and Design provides an unparalleled landscaping experience. With decades of experience in bringing residential and commercial landscapes to life in the Intermountain West, Big Rock Landscaping is your premier choice for landscape design, installation, and maintenance. From smaller private projects to some of Utah’s most notable landscape projects, we pride ourselves on professional, efficient, and personalized service from start to a beautiful finish. No matter what your project entails, Big Rock specializes in providing one-stop landscaping and hardscaping services with well-earned expertise in transforming any space into your own personal oasis.
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Hiring Big Rock was the worst decision we ever made. It has been incredibly stressful and just horrible. More than 4 years after we started, it is still incomplete. I had to hire a lawyer and go to arbitration and it still isn't resolved. The pool has had 3 leaks in 3 years.
Red Rock Landscaping has consistently exceeded my expectations. Their attention to detail, professional service, and commitment to excellence make them stand out. I highly recommend them for any landscaping needs!
We hired big rock in December of 2020. We did a full design work up of landscaping plus hard scape. Here are the facts 4 years later. - Most of limestone around our pool including coping and edges is crumbling like sandstone. - They put silicone grout on top of the regular grout to hide mistakes and try to make it even. Instead it looks like an outdoor bathroom. - The plaster in the pool and hot tub has cracked, is discolored, and has large white spots through out the pool. - The jumping deck that was designed for our pool is still unfinished didn’t pass code. They put a large piece of plywood on top without a railing and felt like that was safe. - Big rock changed designs several times without permission and was angry when we wanted them to redo it. Or wanted more money. - Big rock painted black paint over the metal edges of the deck -that was not an outdoor paint -and has rusted all over the concrete and ruined the pool cover. - They put a lien on our house for 150,000 when we had a remaining balance of 8,000 because we had major concerns that the limestone had started cracking and they said they wouldn’t warranty it. This started 4 months after install. - They broke the hot tub coping and have remained unresponsive to calls and texts for the last 6 months in regards to fixing the stone. - The limestone product they used was highly recommended by the owner of Big Rock and it is clearly a faulty product- each square piece is a different color with a different finish and texture. - They dug up our mature trees and left them to die because they were working on multiple projects and they were unwilling to replace them. - The quality of product and work was sub par at best. - Every concern we had was blamed on someone else, and they never took responsibility for anything that went wrong. - I would never in good conscience recommend them. Please read the fine print for their contract and payment schedule. And ask to see yards and talk to homeowners.
They talk big but have an excuse for everything and don’t hold themselves accountable. I’ll start out with over 4 months ago we had a meeting with Brandon, Russ, and Chris. In that meeting we were told we could expect our job to be closed out by the next week along with receiving our check for overpayment. I have reached out multiple times over this time period and have only heard back one time telling me that they would hold a meeting and get back to me. That was three weeks ago. I have since been locked out and deactivated as an active user of the software that they want you to communicate through by Big Rock. This type of poor communication has been the case from the start of the project. I found out that additional work that I asked for an estimate on was added to my bill without my knowledge or even me seeing what the cost would be. I only found out when the office called asking me to pay a deposit on it. I didn’t have them do the additional work. The only time there was good communication was when they needed to collect money. Otherwise I would have to wait weeks for a response and constantly reach out. Nobody even came out to my house to walk through my project when it was done. I found the packet of instructions for plaster care laying in my yard the day it was done. One of our two project managers, both of whom quit during our project, told me that there was approval from the owner on a matter that Big Rock now won’t stand behind. There has been poor workmanship on my pool that I guess they don’t want to cover under warranty. I say guess because now that we are pushing for the issues to be fixed they are silent. I have let them know about electrical issues and bad plaster. The plaster was acknowledged by the worker and said that they would deal with it this last spring. The foundation for our pavers was not done correctly and now the locking sand is falling through leaving gaps between pavers. I could go on for a long time. The point is that I would not recommend using them.
This is an awesome company that stands by their work. 2 years ago we had over 1500 sq ft of porcelain pavers laid around our pool. When the snow melted this spring I noticed some cracks and looseness in the grout. I texted Brandon and got a very quick reply that they would take care of it. Peri contacted me and scheduled the work. I expected that they would come and do some basic cosmetic repair. These guys did it right. They ground out the old grout everywhere there was a crack or looseness and replaced it with brand new grout. We are very pleased with the repair. I would definitely recommend these guys to my best of friends. Thanks Brandon, Peri, and your professional hard working crew!
Working with Hannah and the design team at Big Rock has been a wonderful experience. They are easy to talk with and worked my dreams into reality. They are solution finding and educate you along the process. Finding a team that works hard on a very personal nature of your home is hard to find. We love Big Rocks Design team. They create heaven on earth. Loving the outdoors is going to be a blast this summer! Thank you Hannah and Design Team.
We hired Big Rock to transform our backyard and quickly became frustrated. Our frustration was on 2 levels: 1 - The timing and lack of willingness to provide any timeline or end of project date 2 - Quality of Work. While the list is long, this is just a few small examples of what we have experienced. We signed the contract with Big Rock in May of 2021 (over 19 months ago) and it was represented to us that we would have a completed pool by the summer of 2022. We were given a dig date of 9/21- the actually dig date was 2/22. The concrete was shot at the beginning of 3/22 and then it sat for 8 months. The pool was finally completed in 10/22 but as of today, there still is significant work to be done on our backyard. When asked to provide milestone or updates these were examples of the responses we received: "We don't do weekly updates." "I understand you want a detailed timeline and like I personally have stated and so has Russ, its not possible" We hired Big Rock to build a pool. The day that the hole for the pool was to be dug (February 15, 2022), we realized that no-one had come to survey for existing utilities (blue stakes). When I asked our project manager about this, his response was "I know blue stakes is ordered as part of your permit. I will follow up to make sure they actually came out.” I noticed several days later after the hole was already dug that the survey markers were just now showing up in our yard. I called the 411 Utah and asked them when they had been called. They were called on 2/15 - the day the pool was dug - and the request didn't become legal until 2/17 several days later all the while the pool was still being dug. We also had Big Rock build us an outdoor fireplace. After having a fire in the fireplace 3 times, the interior firebrick started to fall out from the inside of the fireplace and cracks started to form on the outside grouted rocks (see pictures). Three months after having the pavers grouted, the paver tile grout has cracked and tiles are loose. (See pictures) A short time after water being in the pool, boot footprints became visible in the plaster and you can see exactly where the plaster workers stepped in the bottom of the pool. (See pictures) An electrical box (Brand Square D) was installed for the spa, pool, fireplace water features, and electrical outlet. In the breaker box, both commerical and residential breakers of different brands other than the electrical box were installed (Siemens, GE). The cover plate on the box does not securly cover the breakers and 2 of the 3 breakers have blown since installation. We have been told to communicate exculsively via a contractor software program, which we have done. As of last week, we were locked out of that software program. This left us no way to communicate with anyone from the company. We have not heard from Russ in nearly 3 weeks - which was of course via that software program. The list of challenges and frustrations is too numerous to list in this review. And after our experience, we cannot in good conscience recommend Big Rock to anyone and strongly recommend anyone considering Big Rock to reconsider.
We hired Big Rock to install a two-acre property in Holladay when we built our new home. We learned quickly after the install that the quality of the work and the integrity of their word was very poor. We had many 7ft and taller pine trees that were left in the burlap when planted. Now, two years later, those trees are all dead and we are paying to have them removed and replaced. I had a third party arborist come inspect the trees. They provided me with a letter stating the trees were not only planted incorrectly, but often planted in places with little chance of survival. We waited for a year for Big Rock, who agreed to replace the trees but never did. We had to dig up our entire lawn, lay new drains, and replace all the sod due to faulty work by Big Rock. We are replacing all the metal planters Big Rock had custom made for us as they are rusting and leaking all over our patio after only two years. We had dozens and dozens (probably close to 60) plants left dead and unreplaced. If Big Rock did replace a dead plant, they would often do it with a different variety than the original. I took video of landscape crew members talking on their cell phones raking the same patch of dirt over and over again while we were being billed hourly. They laid $5k worth of mulch on our property without asking us and tried to tell us it was “owner approved” when we received the bill. You can see pictures of the quality of this mulch project, which they later agreed wasn’t approved and came and removed from our yard. Working with Big Rock was an incredibly frustrating experience. We were constantly promised high quality service and had discussions in which they agreed to do certain work, and yet we would have to make repeated requests for anything to be done correctly or fixed as promised. Since moving to a new landscape company, we have heard of numerous other unhappy customers, which is why I'm surprised to see the other positive reviews. I would never recommend this company.
Watching my good friends family go through hell for 3 years if you like your money taken yard destroyed and job not done hire big rock. Update July 2024 the job is still not finished
It has been a pleasure working with Big Rock and their design team. They have transformed my yard in a way I never imagined. They listen and have fabulous input and creativity.
Yay Big Rock! even living a state away, I was able to work with them, redesigning my lame backyard. I already have a swimming pool; but, wanted to make better use of the empty space on the other side of the yard. Their work with strategizing & planning the layout for garden boxes, & placement for my new citrus, & fruit trees; as well, as helping with choosing those flowering plants & shrubs to attract more bees & hummingbirds was very exciting. With their help, I now have a well laid-out plan for producing vegetation for myself & the eco life which I am sure will increase. Looking forward to seeing the finished work.
Here at SCP working with Valeria, Val, Luis, and Martin have been AWSOME. Very professional and easy to work with. Always answering calls and being there for deliveries have made thing super easy. Highly recommend to anyone who wants a GREAT pool and AMAZING team to work with.
Very professional and friendly staff
Big rock is a great company to work with. We help supply materials and they have been great at placing orders and paying on time. Sierra is always nice and professional.
After hiring Big Rock in May 2021 to enhance our backyard, the lack of performance and unkept promises have left us beyond frustrated and seeking legal recourse. The straw that finally broke the camels back was in December 2022 (over 18 months since signing the contract with them), we were told that the quarry that they were going to get the rocks to build the water feature and jumping platform into our pool no longer had the rocks and they were going to charge us $10,000 per rock to transport them from a quarry in Idaho. As outlined in their contract, we decided to scale back the project and settle up with Big Rock for the work had been started and eliminate any projects that had not been started on our job. They agreed that all unfinished work would be completed and that any warranty issues moving forward would be honored. We were told that an audit of all work would be done to finalize the estimate and any overpayment for work not started would be returned. Of course, then the holidays came and the excuse was made that their offices were closed and nothing could be done. On Jan 12, 2023 we met to resolve the outstanding issues. They started the meeting saying their understanding was we wanted to cancel the contract. We reiterated we had no intention of canceling the contract, just adjusting the estimate to the work that had already been started and removing all projects that had not yet been started. They then expressed a desire to finish the items on the estimate that we had removed and that surprisingly, rocks at the original quarry were now available. We were concerned about timing and the quality of their work on the remaining projects if we were to allow them to continue. We told them we would consider retaining them to finish the whole project if they could provide us with a definitive end date. Of course, they told us there were too many unknown variables to complete the project with a definitive end date. Therefore, we told them we werent willing to move forward with the projects not yet started. We mutually agreed on the work that had been started and the items that had not been started and that after an audit was done on completed items, a return of overpaid money would be returned. Materials were audited and they promised we would get an audited estimate the following day and a return of funds would be processed. Subsequent to our meeting, It was communicated to us that the figure we had discussed in our face to face meeting (in excess of $125,000) was acknowledge and would be returned us, however, we have still never received a refund of over paid funds. After weeks of continually being put off and claiming their accounting and legal teams were working on resolution and determining an amount that should be returned to us, we approached Brandon Hatch, owner of Big Rock, about resolution, his response was he was no longer involved in those types of matters, but only worked on sales and design. After months of non-response and no indication of returning over $125K of overpaid funds, we reached out to him by going directly to their offices and were told by him that his attorney was dealing with our issues and condescendingly brushed my wife away with a wave of his hand. It was obvious he has no intention of any resolution of our issues. Since then, many deficiencies have surfaced: pavers not installed on a climate acceptable base, no flue in the fireplace creating a lighting hazard and discoloring of exterior rocks, non-functioning water features, footprints in the plaster of the pool, just to name a few. Although Big Rock claims they will address these issues, it has been over 30 days since these issues have been raised and we have never seen any communication or anyone come to fix these issues. We have received quotes from other contractors indicating it will cost over $50,000 to address the above issues. Save yourself the pain, misery, heartache, frustration and money and never hire Big Rock to step on your property!
This is a sham company that will take your money, won t finish projects, and will leave your yard a wreck. Doesn t even deserve one star. Buyer beware and check all online reviews.
Spent 4 grand on a deposit and three months with these folks putting together a design for our yard only to be told at the end that we wouldnt meet their minimum requirement of 150k minimum because we didnt want them to do our entire yard. We were never told once during the process what their minimum requirements were.
A very serious company in making your house more beautiful with first-class finishes, highly recommended.
Were currently working with BigRock on our backyard landscaping and pool project. As of right now the pool is excavated and gunnited (if thats a word). Were about to begin the next steps of prepping for plaster, setting tile, and doing the coping. Brandon and his team at BigRock have been great, especially helping us make decisions about what to do with our limited space. Anybody can dig a hole, but its having a vision for the big picture, and then orchestrating all of the tiny details along the way that really sets BigRock apart.
We used Big Rock to do our landscaping this year. I was blown away with how detailed their work was. It was so fun to sit down with them and design our yard. They were fantastic to listen to what it was that we were trying to accomplish with our yard. When the work began they were so great to clean up our driveway and sidewalks every night so it didnt look like a construction zone. They made the landscaping experience exciting and fun for us! I would recommend Big Rock Landscaping to everyone I know. They are incredible!!!
We loved working with Big Rock on our landscaping this year. They are incredible at designing a beautiful, functional yard. We are excited to enjoy our yard this year!
This place has horrible customer service. Ashley came out to my house months ago. I have never received a bid or a phone call back. I have tried calling them and I get hung up on or transferred to a billing person. I am so sad because there were so many great reviews. I guess they don t want my business or money.
My husband I decided to move forward with a major backyard renovation, which included multiple levels of patio to make our Steep Mountain yard more functional. I ve been told our project is difficult- we had limited access to the yard and 15+ feet of elevation change. We required excavation of scrub oak, lots of retaining wall work, lots of stone steps to lead to the pinnacle of our yard- the new pool and pool deck. Pretty much the backyard of our dreams. Considering how involved this project was I wanted to pick a company that could do it all. Enter Big Rock. Big Rock- Brandon, Luis and all their employees are amazing. We had a horrible winter and had delays that were completely uncontrollable, but once the weather cleared their crews were onsite and worked hard. I often would see them at work from sun-up to sun-down during the peak of summer. Working diligently on making sure pavers, rock walls were done to perfection. Luis and Brandon were often on site and were always available to me by text or phone. Something that I appreciated was that they often had clean up days, when they would gather debris or trash and remove it from the site. So even though our yard was a construction site I could still have family over for a BBQ dinner. What I loved was the ideas everyone brought to the job. Everyone collaborated to make the yard look fantastic. Brandon and Luis have a keen eye to the details, they understand how one decision impacts another. I have had such a great experience that we are having Big Rock redo our front yard!
One of the main reasons we built on the lot we did was the potential it had to be the perfect space for us. That being said we had no idea how to get there. Brandon and his team were the partners we needed. They are comfortable with the big stuff (retaining walls, masonry, pools, electrical, concrete, decks) and meticulous with the details to make it look perfect. I have found that s a rare find and we are grateful we did! We are very much looking forward to many years in our awesome Big Rock space. Will post photos when I have them.
Brandon and Big Rock have made such a huge difference for us in turning our challenging lot into a beautiful space. They take our input but give us confidence that they will make it look amazing in the end. Their knowledge of landscaping details (both plants and hardscapes) is very impressive.
Big Rock is a great company to work with. They helped with some landscape and concrete at our home.
Big Rock is a great innovative landscaping company offering lots of vision and helped us to see the vision outside of the box.
Big Rick has been great to work with. They are very skilled and professional. The crews are very pleasant and always address any questions I have.
We have been very impressed with Big Rock to this point. The bid process was fast and professional. They really know landscaping. I cant wait for the work to begin in a few weeks.
Ive been very impressed with Big Rock through the design process. Brandon and Tyson have been out to my house a number of times to make sure they get the design stage right. Their passionate about what they do. They really care about the end result! Their customer service is excellent so far. Calls are answered and emails are responded to always within a timely manor. Im excited for the work to begin in the next few weeks and will post a follow up review. These guys are great!
Many landscapers you meet arrive with minimal ideas and want to execute only what they are told to. Big Rock arrived with innovative and multiple design ideas. They were a breath of fresh air. They not only had the vision but the skilled staff to pull it off. Our project manager, Luis, was aware and on top of every detail. We soon learned that they actually did what they said they would do and delivered quality and beauty every time! Our yard turned out BEAUTIFUL.
Big Rock has done a fantastic job designing and installing landscaping at our retail shopping center. The quality of their work and fantastic ideas for design are the reasons our group selected Big Rock. We are very glad we chose Big Rock as our landscape contractor.
From the start, Big Rock was accessible and professional. Tyson addressed or needs every step of the way. The workers were dependable, clean, and hard working. They exceeded our expectation in every way. Our we love our new outdoor living space . We can hardly wait to use our new spacious patio and fire pit for our family reunion.
In my experience, Big Rock cares about the wellbeing of its customers. All my interactions with them have been highly personal, and I felt like they truly listened and cared about my ideas and desires for projects. They have a great team and complete projects in a swift and orderly fashion, always keeping the customer in the loop. I would recommend Big Rocks team of professionals to anyone interested in quality work and a personal touch.
Great Job Every Time. I have used Big Rock several times to landscape and then update my yard. Every time Ive used them the results are fantastic.
Big Rock is what they say they are, Premium. They are first class, very professional and produce a very high end product. Even working wth a challenging HOA group they have able to achieve excellent results. I would highly recommend them. If you want hassle free, this is the group to work with.
We recently went through a major home renovation both inside and out. As part of the project, we called upon Big Rock to update and modernize our landscaping. Tyson and his team reinvented our landscaping, complete with a new design which included plants, patios, and fire and water features. The crew was always professional and hardworking, and the material quality has been excellent. We would recommend Big Rock for design and service.
We have just finished having Big Rock do our landscaping around our home. They have far exceeded what our expectations were. When we initially had our yard landscaped around our new home years ago, and we got the bare minimum. It was nice but not well planned out, and we now were facing some decisions of either cutting down vegetation or trying to make it work. Tyson from Big Rock came over and redesigned our yard to how we wanted it to feel. We were happy he was able to use a lot of our existing vegetation in the design. He knew what would work best in shade or sun and to look the best. He s meticulous in his designs. He is willing to meet whenever you need and is truly one of the nicest persons you will meet. The workers from Big Rock were amazing! They were here every day until the project was finished, which has definitely not been our experience with other landscapers. They also cleaned up after themselves every day so your yard was still well kept. We had them do some paths and around our fire pit with pavers. I would say this is their specialty. It looked so good that we added a small wall around our pool for others to sit on and relax. His assistant Brooke was always an email or a text away. The paperwork was very organized and you knew what to expect and when each payment was due. We had many other landscapers give bids and always had to call or email multiple times to get answers. This was not the case with Big Rock. They were always very professional, organized and responsive. HIGHLY RECOMMENDED!
Tyson and his team did a great job on our front yard. They always arrived on time and cleaned up before leaving. We are now having them bid out our backyard and I would not hesitate to recommend him.
Great ideas from a professional company. They do great work and make everything look beautiful.
Big Rock has done an awesome job on our front yard. Their vision is incredible. The details they have added to our yard are amazing and it is so easy to maintain.
Big Rock has been very easy to work with! Brandon came over and was super nice to work with! We had a relatively small and tight budget to work with and he made our yard Amazing! He has amazing vision and will make you fall in love with your yard again! We are actually having them come back this year to do our backyard! Thanks for the awesome service!
Hiring them was the best decision! I love how much our yard stands out in our neighborhood. I cant believe how creative these guys are and how fast they get the job done. Each step in the process has just got better and better and the results are amazing. If youre wanting your yard to grab peoples attention and be able to utilize more of your outside, then give these guys a call and watch your dreams come true. Love these guys!
Big Rock landscaping did a large job for us in a complete overhaul of our Park City yard, and did a beautiful job with no complications and on time. Today, 6 years later, they are still keeping that yard looking terrific with their monthly maintenance program. They are a little pricey, but the service you get for that price is terrific. They are professional, knowledgeable, trustworthy and dedicated. I often have neighbors ask who takes care of our yard because it looks so much better than those yards around ours -- and I always highly recommend Big Rock.
Big Rock put in a large project in our side yard with waterfall, bridge, fire pit and small pond. Its a beautiful spot and we enjoy it several months of the year.
Thus far into our project, Big Rock has been nothing but professional and quick to respond to our questions. As new homeowners, my fiancée and I have been impressed with Big Rock and appreciate how easy they have made the process. 100% recommended!
Very satisfied with their work. From design to the finished yard, they took care of every step along the way. Brandon, Tyson, and the whole Big Rock crew were always friendly and patient with me. Highly recommended.
Best landscape contractor we have done business with. As an architect I worked with their team to complete my backyard with water feature, pavers and landscape. If they can work around my crazy designs, and level of perfection - they will certainly meet the needs of all customers. I would recommend them to all customers with all types of projects.
I have used Big Rock on 3 different projects. I hired them to create an image and infrastructure for a subdivision that I was developing. Big Rock designed and installed the entire project and they delivered more that I expected. With that experience I then hired Big Rock to re-landscape a commercial building that I owned. When completed the property was completely transformed. My tenants and I have been more than satisfied. I then had them re-landscape my personal home. It was completely transformed and I cant say enough as to the incredible experience that Ive had. From Design to Delivery they have been completely professional. Again, Thanks Big Rock!
