TruGreen Lawn Care in Portage

9077 Portage Industrial Dr, Portage, MI 49024, United States

★★★★☆
(245 reviews)
Specialties: Lawn care service Landscaper Tree service

About

TruGreen provides local, affordable lawn care in the Portage area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Portage community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 269-323-2900.

Website
trugreen.com
Address
9077 Portage Industrial Dr, Portage, MI 49024, United States
Plus Code
5CP2+5X Portage, Michigan, USA
Time Zone
America/Detroit

Business Hours

Monday
7:30 am–8 pm
Tuesday
7:30 am–8 pm
Wednesday
7:30 am–8 pm
Thursday
7:30 am–8 pm
Friday
7:30 am–8 pm
Saturday
8:30 am–6 pm
Sunday
Closed

Services

Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance

Photo Gallery

$TruGreen Lawn Care
9077 Portage Industrial Dr, Portage, MI 49024, United States

Reviews

4.0
★★★★☆
245 reviews

Most Mentioned

technician (14) questions (13) weeds (13) yard (13) call (10) job (9) mosquito (8) dogs (7) treatment (6) prepaid (5)
5 stars
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1 stars
45
★★★★★
January 8, 2025

Prompt suvrice, reasonable prices and friendly personal. I am happy customer

★★★
October 3, 2024

Actually I start out with 1 star and after making a phone call I end up with 3 stars. After 4 applications by different technicians, Richelle was the only one to inform me that I needed to water my yard after treatments. No other technician told me, or even talk to me about anything. Even though knowing that made me really mad, I am glad she informed me on a few things. So my angry self called and talked to the senior tech, Robert. Even though nothing's being done about it, Robert was very apologetic and nice and made me feel slightly better. Now let's wait and see how my lawn turns out.

★★★★
August 30, 2024

The staff has been working with me on my lawn care The guys have been doing what they can to get it back in shape

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★★★★★
July 29, 2024

This morning Nicklas H treated our lawn. He talked to both my husband and myself. Nicklas was personable and very pleasant, we appreciated his positive attitude. Some service individuals make you feel as if you're a bother if you interact with them, not Nicklas. He was knowledgeable and professional.

★★★★★
June 13, 2024

I’ve used TruGreen in the past and started again recently. Now I’m not sure why I ever stopped in the first place. The crew is professional, friendly and will accommodate any lawn care needs you have. If you’ve been to the big box stores lately, it’s amazing you can get better results for about the same price of doing it yourself. If you’re on the fence about this service, time to take the plunge. No disappointments, great results and staff is the best!

★★
August 2, 2023

My normal Service Tech, Jason, is great. However, after installing and maintaining my large lawn myself for the first 14 years with excellent success, It’s unfortunate to say TruGreen’s professional service is not producing the same thick, plush, weed free, green lawn I once had. I do appreciate I received a call yesterday and TruGreen is supposed to be contacting me to send a lawn professional to look into my current lawn condition further. I’m hoping the root cause can be determined for my problem with significant patches of dead brown grass immediately next to plush green patches of grass, a recent variety of “farm grasses,” quack grass, and nut sedge throughout the lawn can be identified and addressed. I have traditionally had excellent success keeping the lawn free from unwanted grasses using MSMA or Quinchloroc at the first sign of any of these grasses or clover. I’m told TruGreen doesn’t really have a specific product available to treat these grasses. My hope is TruGreen will perform the necessary thorough inspection and soil sampling to help determine the root cause of these problems and develop an appropriate custom lawn care plan and schedule to bring my lawn back to the condition it has historically been in. Please don’t hesitate to contact me if you have any further questions. 04/23/24 Update - Unfortunately I feel it’s appropriate to drop my rating from three stars to two. My rationale is as follow: After a number of chats, emails, and phone calls to TruGreen, they did agree to send a Specialist to my property August 3, 2023. I shared my core aeration, mowing, thatching, and watering practices to which Rich responded “it sounds like you’re doing everything right.” He also commented on the high quality Kentucky Bluegrass I had selected, noting he doesn’t often see such a high quality turf. However, after pulling soil samples, I never received a response with the results. Therefore a few weeks ago I began calling TruGreen to ask about the soil sample results and a plan for my lawn issues. They had no record of the soil samples or results. They agreed to send another Specialist, Nate, to my home to perform another assessment. Nate was great! We walked the property and he allowed me to point out the many areas of invasive grasses and weeds the thinning turf was allowing into the lawn. He also immediately commented on the spotty, lumpy, inconsistent lawn condition. After some assessment, Nate commented on the condition of the blades of grass, pointing out the light green color, and brown and black spots. His suspicion is the cause is either a fungus problem, and/or potentially low phosphorus levels in the soil. New soil samples were gathered, and I’m looking forward to the results in 4-6 weeks. What I’ve continued to learn is, while TruGreen advertises “specialized lawn care plans,” “We offer a full lawn care plan that will not only help mitigate your specific weed problems, but also promote a thick lawn to fill in where weeds once were, minimizing future issues,” “we use high-quality products for efficiency and effectiveness. Our tailored solutions can meet the needs of your lawn,” and “Healthy Lawn Guarantee - TruGreen will gladly visit your property as often as needed to make any necessary adjustments and to ensure your satisfaction,” (see attached photo from which these quotes were taken), the results in my lawn do NOT demonstrate their applications and product selections are “tailored” to my lawn’s specific needs. TrueGreen’s available product selections are quite limited. While I’m a strong believer in minimizing the use of chemical applications, using the select chemicals I have purchased over the counter and used effectively myself in the past to creat and maintain the thick, plush lawn that naturally snuffs out weeds and disease, and reduces the need for additional chemicals, I continue to be told, TrueGreen Specialists don’t have access to the materials. Unfortunately this continues to result in many lawn issues unaddressed, regardless of their guarantee.

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September 28, 2021

DO NOT USE!!! Did not help and damaged our yard. I have been calling for weeks to get a manager to call or come to our yard. Instead customer service continues to add notes to my account and says I will get a call within 24 hours. Laughable. No solution and no responses from anyone in the business. I have emails with guaranteed repairs and pictures of damage progression.The only 100% guarantee you should count on is that they will ruin your yard. Do yourself a favor and go with literally anyone but tru green. Update: No manager has called or replied to the email listed below. I did however get a call from a sales rep wanting me to buy a service, completely oblivious to my complaints. I was transferred and told that a manager called me yesterday. Somehow my terrible experience continues to get worse

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★★★★★
September 23, 2020

2020 I have taken care of my own lawn for years, weeds and so on... I thought this last year Id give them a try out. I'm for sure going to keep using them next year.. 2021 Great lawn service. Here is the photos of my lawn this year.

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★★★★★
November 23, 2024

Answered all my questions and made good suggestions about my lawn care

★★★★★
November 23, 2024

Thanks for the free service. Everything went well

★★★★★
Verified Reviewer
October 23, 2024

Trugreen did a good job on my lawn, and with 50% off great!

★★★★★
October 23, 2024

Helpful

★★★★★
October 23, 2024

Hard working and very detailed Friendly

★★★★★
October 23, 2024

Hello, When I started using True Green services, my goals were to gradually improve the condition, appearance and health of my entire yard. In the one plus years of services, I am thrilled with the improvements in all goal areas. The company is flexible, communicative and prompt with everything. If you have a yard that could use a little TLC, and you want to realize the improvements I seek, please consider using True Green. They are exactly what they advertise. C. Macklin

★★★★★
October 23, 2024

Great service and great results Matthew does a great job. Conner just did a great job airiating and over seeding

★★★★★
October 23, 2024

Was very pleased with his service

September 23, 2024

Called for my airation to get cost got jacked around

★★★★★
September 23, 2024

Specialist 27776-Michael Benny always does an exceptional job! Send him EVERY time!

★★★★★
September 23, 2024

Service was done very well. Had the technician apply the pest control around the home & dwelling perimeters.

★★★★★
September 23, 2024

My technician Dennis was awesome !

★★★★★
August 23, 2024

Convenience! Finally weed free after soooo many years of DIY. Lawn is much greener and thicker after using TrueGreen for a couple of years.

August 23, 2024

TruGreen sprayed my neighbors yard and my dog got very sick the next day is having seizures . She will probably died . It even states in the chemicals they spray with that it does this to dogs. And of course you cant talk to anyone just runaround

★★★★★
August 23, 2024

Friendly, show up when expected. Happy with results.

★★★★★
Verified Reviewer
July 23, 2024

TruGreen does a great job keeping our lawn looking great! The application to keep our lawn green and healthy is appreciated.

★★★★★
June 23, 2024

The representative that I spoke with today was very polite and Curtis and did a great job. Im so thankful for TruGreen.

★★★★★
Verified Reviewer
June 23, 2024

This is just the first time Ive used TruGreen so Im hoping for great results. However, today Matthew answered all my questions and Im excited to see the results. He was very knowledgeable and helpful..so thank you for sending him out the first time.

★★★★★
June 23, 2024

It was my first time using them he was fast and fishing thank you Jason

★★★★★
Verified Reviewer
June 23, 2024

Our TruGreen service person, Michael Benny did an awesome job today. Michael took time to greet my wife and I. He was polite, professional, and explained what he was doing. He asked if we had any questions and also told us what other services from TruGreen were available to my wife and I. Thank you again, Michael. We look forward to a long relationship with you and TruGreen.

★★★★★
June 23, 2024

Enjoyed conversation with technicians and appreciate the professionalism. Lawn looking great.

★★★★★
June 23, 2024

Ivy was super! He has been here before and as always was great!!

★★★★★
June 23, 2024

Great service!

★★★★
June 23, 2024

The technician the did the service failed to secure the side gate properly, again. When not secured properly, our dog gets out and could run to Oakland Dr and get hit by a car. Also, could the tech come later than 7:35 am? We are usually still sleeping at that time. After 10:00 am would be much appreciated.

★★★★★
June 23, 2024

Dustin was great! Best TruGreen guy I ve had so far. Very personable and professional. I hope to have him again. Thanks!

★★★★★
May 23, 2024

Dennis did an excellent job on spraying our lawn for weeds and dandelions! Thank you!!

★★★★★
May 23, 2024

My lawn continues to look great. Ive got a few weeds but they took care of it with todays application.

★★★★★
May 23, 2024

Very professional, timely, and knowledgeable! Great customer service and care all around.

★★★★★
May 23, 2024

Left a note on door that I had the flu. Thanks for not knocking on the door! My head feels like its ready to explode. Thanks guys

★★★★★
May 23, 2024

They are quick to respond to any problems we have.

★★★★★
May 23, 2024

Excellent job Megan!

★★★★★
May 23, 2024

The aeration process was great! Trysten was such a wonderful person to deal with & addressed all of my questions/concerns prior to performing his work. Great job & an awesome individual/employee!!!

★★★★★
April 23, 2024

So far feels very good but this was just first service and I will keep updating. Feel good on communication and scheduled work is done.

★★★
April 23, 2024

Your guy never came to my door and knocked. I was home and never heard from him or rang my doorbell.

★★★★★
April 23, 2024

Thank u very much very nice kind guy.i like him

April 23, 2024

They leave fliers on your door even when you have a camera and have a no soliciting sign. Will not be using this service even if I ever need lawn care services.

★★★★★
April 23, 2024

Chris was very professional and courteous enjoyed chatting with him. Thank you

★★★★★
April 23, 2024

Lawn always looks good thanks to the team at TruGreen Lawn Care. The salesman is very knowledgeable and helpful. Even our lawn thanks you.

★★★★★
April 23, 2024

The tracking program took away the guesswork. Jason introduced himself and took the time to explain what he planned to do and check the area to be treated

★★★★★
April 23, 2024

He got all around the trees and seemed to do a good job. He was very thorough and looked for others problems. Very nice and polite.

★★★★
April 23, 2024

The company has been around for a while, and people are aware of its reputation and service.

★★★★★
April 23, 2024

Hayden V did an excellent job on my lawn today. I would like to request him everytime. 10 stars for him.

★★★★★
April 23, 2024

Chris is very thorough. He is professional, knowledgeable and friendly. An asset to Trugreen.

★★★★★
April 23, 2024

new customer, got to chat with the driver differently than last time showed what an where to go , he did the weed spray an fertilize also . well see .

★★
Verified Reviewer
March 23, 2024

I have been receiving TruGreens full lawn service for the past 3+ years. Overall, my lawn has improved, but when the price is closing in on $2,000/year, Im allowed to be picky about the results. The patch of weeds near my driveway that hasnt been killed along with the moles in my lawn have made me question TruGreens effectiveness. After speaking to some professionals outside of TruGreen, there seems to be some questionable (borderline unethical) practices going on. I decided to cancel TruGreen for this season and go with a competitor with a higher Google rating and a MUCH lower price per season. Time will tell if my suspicions are accurate.

★★★★★
January 23, 2024

Needed help with problem on the front lawn. TrueGreen was responsive and on time to review the issue with me and offered a solution. Work starts next week. Really pleased with their approach and assistance.

★★★★★
January 23, 2024

Complete satisfaction

★★★★★
Verified Reviewer
January 23, 2024

First treatment of the season was excellent! On time and at the right time of year. The technician was professional and friendly. He listened to the couple of requests I had and followed up on them. A+ grade from this homeowner!!

★★★★★
January 23, 2024

Always very effective with the mosquito defense. I ve used TruGreen for the last two summers and there has been a significant difference in the amount of mosquitoes and pests over all! Very happy with their work!

★★★★★
January 23, 2024

Very polite. Thank You, Positive

★★★★★
January 23, 2024

I m happy with the quick response and results. All the dandelions are gone.

★★★★★
January 23, 2024

Was not completely pleased with initial service so the company re-did it with no hesitation!! Very satisfied with the technician and his work.

★★★★★
January 23, 2024

Great job today. Jason was very professional and completed my lawn service.

★★★★★
January 23, 2024

Falan was excellent!

★★★★★
January 23, 2024

We had top soil brought in by a local excavating company and the soil was loaded with poisonous hemlock. Called Trugreen and they were there right away to spray!

★★★★★
January 23, 2024

Very polite, friendly!!

January 23, 2024

Absolutely terrible! Do not waste your time or your money. We paid up front to have our 1.5 acre property sprayed every month for mosquitoes. They came, and they only sprayed our front garden beds. I spent multiple hours on the phone or on the chat with them and got NO WHERE! I took two pto days on different months because it had become such a problem and I thought maybe the service tech just didn t know how to get through our privacy fence. I was trying to work with them; give them the benefit of the doubt. On both of my days that I had taken off of work, I got the notice in the app the the tech would be arriving and then that he d arrived. Followed up shortly by, we re sorry we were unable to complete your service today. Two PTO days! These were days that I could have actually gone on a vacation! Well over 40 hours on the phone. Time I will never get back. TruGreen is the absolute worst company I have ever received a service from. Do not waste your time or money. They will not connect you to your local contact. You will get the runaround every time you call them. You will be told one thing and then a week later when you call back because you haven t been refunded, they will declare that there is not record of your phone call that you spent your entire evening trying to complete, the week prior. TruGreen owes me more than a refund. They owe me a vacation. They took so many of my evenings with my family. They took so many drives home where I could be unwinding with an audible book. Instead I was on the phone with the 187th customer service agent trying to just get them to spray my property. You know? Do what I paid for. Save your time. Save your money. Save you sanity. I m my opinion, TruGreen should have a Better Business Bureau investigation launched. They are criminals.

★★★★★
January 23, 2024

David D is always helpful and can answer my questions.

★★★★
January 23, 2024

The new grass is growing and I am thrilled with the great service with true green Thankyou. Very much

★★★★★
January 23, 2024

Not sure when he put on my lawn this time

Verified Reviewer
January 23, 2024

Some guy knocked on my door and then left an unprofessional note on my door all because I told him I was busy working and had no interest in the service.

★★★★★
January 23, 2024

Excellent yard work. Grass planted last year really looking great. Thank you

January 23, 2024

I have them on video only doing 1/2 of my yard if they think your not home they do this. If the think your home they will do the whole yard.Please buyer be warned. I have video proof of this happening more than one occasion

★★★★★
January 23, 2024

Great service & product quality...

★★★★★
January 23, 2024

Very knowledgeable

★★★★★
January 23, 2024

Spencer cane to the door twice and was very professional and cordial. He answered my questions about mowing and watering

★★★★★
January 23, 2024

My technician is great with my dogs!

★★★★★
January 23, 2024

The gentleman that came was very professional. He was training another person and they were very pleasant. They even ask if we had any questions about our service. I hope they are our regular gentleman that come every time

★★★★★
January 23, 2024

Very responsive customer service and technicians

★★★★★
January 23, 2024

Austin does a great job and provides outstanding customer service.

★★★★★
Verified Reviewer
January 23, 2024

Tru Green always does an excellent job.They are very professional and customer friendly. My lawn looks great

★★★★
January 23, 2024

The gentleman who came was very considerate and professional. However, I m not sure what it was he used, but it smells horrible. I would have appreciated a heads up about that especially since I had to close all my windows.

★★★
January 23, 2024

Didnt know they did some of the service

★★★★★
January 23, 2024

The technician explained why I have several brown spots in my lawn. Informed me he would be back tomorrow or next week to take care of it.

★★★★★
Verified Reviewer
January 23, 2024

Texts re arrival, very helpful. I have a locked gate and dog. Rep asked if I had any questions. Very professional

★★★★★
January 23, 2024

Dependable and fast

★★★★★
Verified Reviewer
January 23, 2023

Ethan was very friendly and informative. He showed me my patchy areas, potential weedy areas, and we discussed future treatments. Hes an asset and a keeper!

Verified Reviewer
January 23, 2023

Poor customer service.

★★★★★
January 23, 2023

Great job! Love the app.

★★
January 23, 2023

We ve had TruGreen for 3 years and our yard is still covered in purple weeds. The dandelions are all gone now but that s it. We hired them because we don t know what our yard needs to look it s best, but we end up having to call them to come out and do what needs to be done.

★★★★★
January 23, 2023

Trugreen is very good for the work they do will recommend them to anyone

January 23, 2023

Made false promises and guaranteed saving our beautiful tree which ended up dying anyways. Waste of money, fraudulent sales pitch and very conveniently renew your services and charge your credit card without you even knowing about it. Stay away from them unless you want them to charge you for killing your tree. HIGHLY DO NOT RECOMMEND!!

January 23, 2023

BEWARE!!!! I called them for a quote about 4 years ago (never even paid for a service) and to this day I still get weekly calls from them even after asking multiple times to be put on the do not call list. When you block the number, they just call you from different ones. Don t call them for their free quote unless you want to be harassed for the rest of your life.

January 23, 2023

We have been on TruGreens seasonal rotation for Flea and Tick Spraying for a couple of years. This year has been HORRIBLE. Kalamazoo serviced our yard on 4/29 and then has not been back for May or June even though we are on autopay and a monthly rotation. I have called THREE times and keep getting the run around. Notes are added to my file, supposedly messages are sent to the Kalamazoo manager and someone is always supposed to get back with me the same day but never does. Now we are up against the holiday weekend and I will have a yard full of guests who may now be exposed to ticks because of Kalamazoo, Mi TruGreens failure to honor our contract and spray my yard. They say they can be out on July 5. That does not help my weekend guests. I am beyond angry and warn any reader about using this business. Im sure there are other pest control services in Kalamazoo that would do a better job for you. With Kalamazoo TruGreen, there is no commitment to provide any service they promise and you will not be able to talk personally to anyone at the Kalamazoo branch. This whole experience this summer has been unacceptable.

Verified Reviewer
January 23, 2023

Sales guy shows up, makes speech promising the saving of a sick tree. Tree dies, second tree is weakened now and nothing has not improved overall. Generally, what a waste of service and a fraud of a company. Then, they auto renewed, dont tell you, dont charge you until suddenly later. Requested my money back! Take care of your own lawn, they just show spray cancerous chemicals and leave. Joke!

Verified Reviewer
January 23, 2023

TruGreen came to my apartment complex on Tuesday 7/12 and sprayed. My complex didn t inform residents prior to the lawn application and TruGreen didn t put appropriate signage out to notify it was sprayed and it s made several dogs here sick (vomiting and diarrhea). It cost me a $400 vet bill. We have many kids and pets here playing on the playground and in the grassy areas and I am appalled they would spray this stuff knowing it could make them sick.

★★★
January 23, 2023

Does not always arrive on posted day. Having weed trouble and continue waiting for additional care. No one comes on day stated.

★★★★★
Verified Reviewer
January 23, 2023

TruGreen does an amazing job, always on time, wonderful customer service and always willing to re-treat should you need it before the next treatment. Looking forward to continued use for our home

★★★★★
Verified Reviewer
January 23, 2023

They do a great job keeping my lawn healthy.

January 23, 2023

Cant say if the service works as I paid in advance & only received one visit. I cancelled and am now waiting for my credit. I have to say on the plus side that the woman from customer service and courteous and friendly.

Verified Reviewer
January 23, 2023

I was very disappointed. My lawn has more weeds now after two years with True green than when I started.

★★★★★
January 23, 2023

The mosquito defense works as advertised. Behind our house we have woods with a pond/swampy area. The mosquitoes have been terrible for years, I thought perhaps the spraying would reduce them but not take them away totally. I stand corrected.... This entire year we saw only 2 mosquitos the whole summer. Im not kidding! It allowed us to enjoy our back yard at night where in the past the mosquitos would have driven us inside. Well worth the money, which wasnt really that much for what it gave us in return.

Verified Reviewer
January 23, 2023

Asked for a free quote said they bill me $500+ I said no cause I was to gonna pay it but now tru green workers show up to your house and sit in there trucks watching tik tok then leave a half hour later and I get billed for the work doing absolutely nothing I wont pay for someone sitting on there phone in my company parking lot highly not recommend dont waste your time or money this company has terrible service they wont stop sending me the bill

★★★★★
January 23, 2023

None!

Verified Reviewer
January 23, 2022

The amount of chemicals they use on your lawn is intense. We switched to Sunday.

Verified Reviewer
January 23, 2022

Very self explanatory. Theyre whole hiring process seems to be a phishing scam. Would not recommend

January 23, 2022

Absolutely trash. When I bought this house last February, the lawn was in great shape except for a little patch in the corner of my yard. I used multiple different services with them including; tree and shrub treatment, mosquito control, and even reseeding. Well winters over and my lawn is revealed with moss now growing in my yard, and multiple grass less patches around my yard. Absolutely Infuriates me that I spend that much money for them to trash my yard. I will let everyone I know NOT to use this scam of a company. And for anyone reading this, please save your money, and go with someone else for your lawn care needs, because I promise you, your gonna regret all the money you threw to this pitiful company.

★★★
Verified Reviewer
January 23, 2022

I have been trying to talk to a person about my bill, but in spite of repeated tries I cannot get to talk to them.

January 23, 2022

Cancelled service in 2020. For whatever reason Trugreen decided to restart service without my knowledge. You can not contact the local Trugreen as all calls are forwarded to corporate call center. So far Ive had three calls to corporate call center without resolution. Ive been told my account is not active however Im getting service and billed for service I didnt request or want. Looks like BBB complaint next and if bill goes to collection Ill file complaint with AG office.

January 23, 2022

Billing questions not responded too. Put on wait list, they have called back but hung up on me twice without me saying a word. Over an hour wait time. Called new business line, 2 minutes got human he was aware of issues but could only send me to billing phone line, trugreen still screwed up. Going to find local lawn care. This after 15+ years with them.

★★★★★
January 23, 2022

Great Job!

★★★★★
Verified Reviewer
January 23, 2022

Great customer service and great prices

January 23, 2022

The service was horrible but the customer service was decent the tech said he applied a application but did not

January 23, 2022

Customer service is an absolute joke. They bill you for services that they haven t performed and then when they try and do it again, they treat it as a freebie, even though you ve already paid for it. Prepaid for 4 tree and shrub services and before they completed any my account dropped by 1 with no explanation. Asked for a supervisor and 7 days later just canceled all together. Shop locally at least then you have someone to reach out to. TERRIBLE CUSTOMER SERVICE!!

★★
January 23, 2022

Had a service on 7/26/2021 and I now have large areas of yellow and dying grass.

January 23, 2022

No one ever showed up, but I got billed anyway. I did receive a email invoice, so someone received a free lawn application, but it wasnt me. I did call and was told someone would contact me within 48 hours which didnt happen, then called again and was told the work would be done in by the end of the week, but again nothing. Its mind-boggling how poorly ran this company is and if it was just a local branch the leadership there needs to be evaluated.

★★★★★
January 23, 2022

I am very pleased with the review I just now submitted except for the one complaint I have. Mosquito extermination. If you could remove my opening remarks along those lines, I would be proud to promote TruGreen for all the ways they are so GOOD!

January 23, 2022

Horrible they sprayed my flowers and killed I would never use them again stay away from them

★★★★★
January 23, 2022

Yesterday. a TruGreen Specialist aerated and seeded our yard. I had requested the more care be taken in seeding that last year when grass was sown in my gardens. The specialist, Levi Krame, did an beautiful job! He stopped seeding about 6 inches from the gardens and put the seed down by hand avoiding getting seed in the gardens. I am very appreciative of the care he took in doing the service! Thank you!

January 23, 2022

I have been calling for the past 16 days requesting a call from a manager. After 20 phone calls the service representative tells me the manager has made notes that he tried to contact me on several occasions. Well, had he left me a message I would be calling him back NOT customer service! They come spray my lawn every week, yet I have more weeds than I did before. They spend less than 5 minutes spraying my 1/2 acre yard, definitely not enough time to spray the entirety of the yard. Not only do they do poor quality work, use chemicals that obviously dont work, and their customer service is nonexistent. Dont waste your money

★★★★★
January 23, 2022

Great service at a reasonable price. Always willing to come out in between services for additional applications for weeds if needed at no charge. Leaves good notes on the lawn on how to take good care of my lawn.

★★★★★
Verified Reviewer
January 23, 2022

should have fertilization in list of services.

★★
Verified Reviewer
January 23, 2022

I prepaid last fall for this years service. The last 2 months I was charged for service. Apparently they auto renewed my service without me knowing about it, notifying me that it was going to happen and when I asked about it they also wouldnt refund me. Theyll give me a discount for next years service instead. No going to happen. Ill never in this lifetime use TruGreen again.

January 23, 2021

Never had a problem til today just showed up without contacting someone did not even do the whole yard could not do it wth the gate locked and then turned around and said they did the whole entire area.so called to cancel my service wanted to ardrue about that dont want your service anymore

Verified Reviewer
January 23, 2021

Over priced and poorly managed. Call for yourself and see

★★
January 23, 2021

Had a prepaid package well before Corona lockdowns. Should have had first application before lockdowns but didnt. Now after I keep getting rescheduled with no notice and no notes on a reason, just keep getting told it will definitely be a date next week that cant be changed ( 20th, 27th, June 3rd). I cancelled my package today when they could not provide a reason for my reschedule. Starting a 7 application package in june does not work.

Verified Reviewer
January 23, 2021

Not dependable mosquito service at all

January 23, 2021

New customer. Charged me for service that I did not want, or need. Then did not come out Last month. I had to call twice before someone said they would put me on the schedule and they would be out no later than Tuesday. It was Thursday with no service still that I called and cancelled. Very Unprofessional and disappointing service

★★★★★
Verified Reviewer
January 23, 2021

Performed excellent service on my lawn for years. Always showed as scheduled, lawn looks great. Pushed a few services I didnt need but not aggressive.

January 23, 2021

I was suppose to have a service done yesterday, between 11:00 - 1:00. Since we had two dogs and a doggy door, I stayed home to keep the dogs in. 1:00 rolls around and no sign of Tru-Green. So I waited another 1/2 hour. And No Tru-Green. I then called them, explaining to them what had happened, the spokes person said that they would have somebody to call me back about the problem. I waited 45 minutes and still no reply from Tru-Green. I called them again !! And repeated the same story, again I was told someone would get ahold of me again. 1- 3/4 hours latter, No Tru-Green. So here I go again, calling. After again telling the same story, the girl said that she would send my information to a Supervisor, and that the Supervisor would call me back. And guess what. NO PHONE CALL BACK. Now today is the next day, 3:00 in the afternoon. And STILL NO PHONE CALL. This is totally unexceptionable. I surly thought that I would have received a phone call this morning. But, NO CALL. I payed for this service in early spring for the season. And for them to treat me like this is Very Very UnProfessional.

January 23, 2021

I reached out to obtain a quote for summer lawncare services two summers in a row (2019 & 2020) and never received a response. Fast forward to a few weeks ago, Ive now seen two TruGreen Lawn Care vehicles speeding down my road. If you want business, you should really respond to the quote inquiries you receive. I wouldve been a loyal customer.

★★★★★
January 23, 2021

The technicians are always friendly and answer any questions that we have. I really like the advanced notice of the appointments as I can make sure the lawn is ready for the visit (grass mowed, sticks picked up, etc.). The app messages of when they are arriving are very helpful also.

★★★★
January 23, 2021

Ive been using the mosquito control this year. I found that they do look very good job of controlling mosquitoes I have not been bothered by mosquitoes at all this year. As I said before, I hate mosquitoes, and Im glad they are gone.:

★★
Verified Reviewer
January 23, 2021

Dont come when suppose to

★★★★★
Verified Reviewer
January 23, 2021

consistent and conscientious

★★★★★
Verified Reviewer
January 23, 2021

Very friendly and helpful

★★★★★
January 23, 2021

What a difference TruGreen has made to my yard!!! Very happy with the service and will definitely have them back next year. Very friendly and they showed up when they said they d be there which doesn t happen much these days.

Verified Reviewer
January 23, 2021

This company is truly a sham of a business. They missed multiple appointments, which we usually found out about days afterwards when we would get a notification that they couldnt make the appointment. The mosquito control we paid for was a joke, and half the time they never even came to spray, even after we reported seeing mosquitoes. One time they arrived at our house and sat in our driveway for 2 hours. They never got out of the truck. And then we got a notification that they couldnt do our lawn service that day - LITERALLY WHILE THEY WERE SITTING AT OUR HOUSE! Any time we would contact the company to complain it fell upon deaf ears and was met with total indifference. The final straw was today, when we just got a notification that they completed our lawn service today. We have been working from home all day - no one from TruGreen came to do any kind of service. We paid up front for a service that we barely received. Not only will I not recommend this company, but I will tell everyone I know what a dishonest, deceitful, and apathetic company this is.

★★★★★
Verified Reviewer
January 23, 2020

Great company full of integrity.

Verified Reviewer
January 23, 2020

The absolute worst company I have ever done business with. The first strike was they charged me more than I was initially quoted on the phone. They tried to double the amount per visit than I was quoted. Second strike, I have two acres of land which they quoted for service. My initial appointment was canceled 3 separate times until I threatened to cancel the plan. The fourth time I showed up to meet the technician and ensure the work was done. When he arrived he told me he did not have the equipment to service my lawn as he only had a walking spreader and my size property would require a ride on spreader. He stated this was never entered on my account and that they only had my property size down as 10,000 sq. ft. For reference, 2 Acres is over 87,000 sq. ft. Third strike, I decided to show up at home one day when they were supposed to service my property. Both for lawn care and pest control. The technician was at my property for only 10 minutes. I waited for the final report to be attached to my door to show what services he performed. The report stated the gentleman both fertilized my lawn and completed a full pest control service. In 10 minutes. I cannot agree with those who have already said it here, RUN RUN RUN. These people are CROOKS. Edit: Emailed Melissa per her request. She asked what it would take to make it right. I offered to pay for an entire year of their service if they would provide the year of service I had already paid for and not received. I was told that the best they could do was provide a new quote and I could pay them to actually perform the services that should have already been completed. Point stands: RUN AWAY FROM THESE GUYS.

★★★★★
January 23, 2020

I recently had my yard sprayed for ticks and fleas by trugreen. They were on time . Micheal explained when I could let my pets out to potty and it did not take long. I am very pleased!

January 23, 2020

Beware. If you avail of their services this year, make sure you cancel if you dont want them to come back the next year. They worked on my yard without authorization and charged me for it. Their reason they gave me was they automatically do your yard if you dont call them to cancel.

★★★★★
January 23, 2020

Our lawn is transformed!

★★
January 23, 2020

Still have same weeds I started with --same clover--dose not really look any better than when Turgenev took it over this year from the start. Wont be using trugreen next year too expensive no results poor. Thanks Don Dekema Not satisfied at all

★★★★★
Verified Reviewer
January 23, 2020

My lawn is looking better than expected. Even my two Aussies, no matter how hard they try to mess it up, my TruGreen lawn still hangs tough! Thank you team!

January 23, 2020

Absolutely the worst customer service ever. They lie to you about showing up. They dont finish the job they started. I will not recommend them at. I will be taking them to court for breach of contract.

★★★★★
January 23, 2019

Your communication as to when you are coming to our service our yard is great; plus, should there be a question that I have, you are prompt to reply either by phone and/or email. Much appreciated.

January 23, 2019

HORRIBLE EXPERIENCE RUN AWAY! This was our experience with TruGreen In Michigan. They never showed up on time. I was told three weeks ago they would show up and never did. They sprayed our lawn May 29th. They were supposed to spray again in June they never did. Yesterday they finally showed up sprayed and charged us DOUBLE because they said they werent able to get there in June. Plus they sprayed our back yard when we made it VERY VERY clear that we did not want our back yard serviced because we have small children and a dog that we do not want to have get sick from the chemicals. Horrible service, horrible customer service. CANCELLED RIGHT AWAY! I am telling everyone do NOT use this company.

Verified Reviewer
January 23, 2019

What a terribly run organization. I only became a customer because they could not figure out that just because I have 5 of my neighbors mailboxes in my yard, they should spray their yards, not mine 3 times in a week . Now that I pay them to treat my yard, they dont .I have had terrible crab grass three years in a row .I have called 6 times, no one calls back, all I get are excuses. We called your disconnected home line. I see in the notes you said call your cell and delete the home number .sorry. I promise that it is being escalated to the next level?!?! I have been told by technicians not to call the national line, only call local, or the managers locally will come down on the drivers. I want a refund for all the services I have paid for and not received. RUN, dont walk away from TruGreen .They are truly awful. The customer service people seem nice, and they know what is supposed to be done, but they cannot do the jobs of the managers. I would give the company zero stars, but Google doesnt give the option .

★★★★★
Verified Reviewer
January 23, 2019

A very nice company and polite employees

★★★★★
January 23, 2018

Convenient, professional service with feedback and explanation of concerns

January 23, 2017

Experience with service was good, but cancelling has been a nightmare. Id like to preface this review with the fact that this is my first Google review. I requested no auto renewal 2 years in a row as I wanted to prepay for the year and not AUTO renewed at $30/ service. Both years they said this was completed and were either lying or just completely failed to fulfill their promise. The reason I stayed for year 2 was they offered me an excellent prepaid discount for mishandling my account. When it came time to renew this year, I was frustrated because once again i received a call for my AUTOMATICALLY RENEWED SERVICE I had previously requested (now twice) not to be a part of. Irritated, i was passed around to multiple different representivies in the company ending with the general manager of Portage, Michigan. He was very nice and said he couldnt do my project for the price I wanted, which was no big deal. He said my account would be canceled. My frustration today spurs from the fact that I just had to call again to cancel another scheduled service! There is no reason it should take three attempts to cancel service! If I could I would give a zero star review for wasting my time babysitting my lawn care company. Im sure I am not the only that has had this experience.

January 23, 2017

Just cancelled my service. I watched as the trugreen employee sporadically sprayed my back yard and did not even do the front yard. He spent more time in his truck writing up the service he supposedly preformed than he did spraying my lawn. Theyve been charging me for 11,000 square feet. I should have believed what Ive heard about Trugreen. Shady business!!

★★★★★
January 23, 2017

I think that the folks at TruGreen do a great job. They are helpful, both when I call and when I speak to the person servicing my lawn, and responsive to my questions and concerns. The outcomes are always what I expect based on conversations and promises.

Verified Reviewer
January 23, 2016

They do an OK job, but dont ever try to cancel, because they will show up at your house anyway and then send you a bill later. They are relentless and will call you back forever to sign up again. I have blocked their number more than once and somehow they call me from a different one. Its like being stalked by a lawn care company and really creepy.

★★★★
January 23, 2015

Pretty good experience. Really helped my grandmother get her lawn together!

★★★★★
January 23, 2015

My last treatment was on 15 May 2014 and it was done by Matthew Matlock. Mat completed the service in a timely and efficient manner. Mat always says hello on his visits and gladly explains any area of concern. My service has been of very high quality and very professional. The quality of all service has been above reproach. I would say that you get excellent all around service with Trugreen and their technicians have all been top notch. I am moving next summer. I have prepaid for the annual service and will recommend that the next family continue the service. I have been very happy with the service and feel good about recommending it to the next family. If I move before this contract expires I will pass the remainder to the next resident. This may help encourage them to continue.

★★★★★
January 23, 2015

True Green has always been on-time for all their appointments and has fulfilled all the promises that were made at the time of my subscription. The price was fair considering the time and money it would have taken for me to perform the same services.