TruGreen Lawn Care in Perrysburg

Well, another Lawn company came out and told me they would do it for 275 cheaper the same thing per year, which may be a scam. I do not know but you guys did a good job. Thank you very much. I am satisfied.

I thought the wind was too strong, however the force from the gun was just as powerfull to cover the tree

Shawn Sanders became our new rep after a long time relationship with our previous rep. That rep retired and we had a little rough patch for a while but then! Along came Shawn. I was uncertain and skeptical how this new fella was going to stack up. After getting to know Shawn a bit, he assured me that he would do all he could to pick up the ball and run with it. Long story short, he did exactly that. He gained my trust and our veg and lawn treatments were back on track. Great job Shawn and TruGreen! Mark/Principle Business Enterprises

I obtained expert advice from the local Trugreen service manager on my lawn problem. My lawn would not green up all year. He helped figure out the issue was my watering way too long, but not frequently enough for my soil condition of shallow 2 of soil over mixed rocks and gravel. I now water every other day instead of once weekly, but only 1/2 of water at a time.

He is Very personable and knowledgeable. Thomas was very thorough in his work. He did have equipment problems which is not unusual- often things are broken - but he had a workaround and got the job done!

Our guy was very nice and informative. Did a great job!

Great job!!!!!!!

Jacob B was friendly and professional. Great experience!

Ian was very professional and answered all my questions. Offered helpful suggestions and advice.

Excellent service and detailed report on my over seeding and aeration.

The serviceman explained the service and asked if I had any questions! Very professional.

Terrible customer service that wanted to argue with me when they messed up.

Sean gave me some good pointers on how to help my lawn grow healthy and maintain its color.

My Tru Green Operator was excellent, Quick and safe to cover all the Trees and shrubs. My Second Operator Tyauna Hartley was a Great Operator, she took care of my lawn

Thomas was a very personable and thorough young man. I am pleased with his work. I d give him 10 stars if I could. Thank you Thomas.

Quinten was very supportive and experienced of the company and service applications! He answered my questions of the company being locally owned franchise! Quinten was respectful listening to my concerns and addressed them very positively! Quinten is an asset to the company and to the high expectation of the service being given! Thank you Quinten your company should be proud of the service you provide to the customer which it encouraged customers to be long term!

They like to park in the middle of crosswalks outside elementary schools while school is being let out. Go with a lawn care service that isn t going to make the streets less safe for our kids.

The service technician was very friendly and paid extra attention to my trouble spots on my lawn. He addressed the bare , brown spots, and gave his professional recommendations.

Really nice rep!! Fed my ornamental trees and bushes!

She was so kind and profesional, she took the time to explain and advise me for a better lawn care

Very Friendly a Technicians

Great service.

Very professional worker.

My service technician Austin was very conscientious, helpful, professional and polite. He was concerned that I was happy with the application and his work. He did a great job and answered all my questions. I highly recommend him.

Rhonda was very nice and did a good job and asked if we had any questions or issues to make her aware of before she started job

Mr Bentley did a excellent job he seemed to cover more efficiently than the last time we had it done , he took his time to make sure all was covered. Thank you Mr Bentley!!!

Quick transaction, great service and very competitive pricing!

Kada was very prompt and courteous.

Josh C was my lawn specialist. That man deserves a raise in pay.

The associate appeared to do a thorough job treating the lawn. I like the communications prior to and after the service.

Had bug treatment and said they remove spider webs. Never did this. On my lawn application weeds are not dying. Not very happy again this year

Takes pride in doing an excellent job for the customers!

Steve is very knowledgeable

My dad and I prepay to have our adjoining property treated at the same time. We have a history of flawless treatment over the years but this year the technicians will only treat my dad s property and refuse to treat mine despite pleading with them to do so. They were here today and would not treat mine. I called the customer service and the call taker didn t have a good grasp on the English language so I got nowhere . I am at my wits end as I have paid for the service but I can t get anyone to help me get this resolved, very disappointed and frustrated!

TruGreen keeps our lawn at the Independence Condo Association looking lush, green, and weed free. They take care of our trees and shrubs, as well.

Rhonda did a great job Awesome representative for your company .

I like that I do not have to be home for the lawn service. Also, the text messages on what day service will occur and arrival time are very helpful.

Ronda was really nice and helpful!

I have had true green assistance in maintaining my yard for many years and have had good results

Dont give them your credit card info because they will randomly take money from it!!! Horrible customer service.

DONT DO BUISNESS WITH THEM !!! I called for a quote on a home we are purchasing in the future and they asked for a card so they start a profile and I asked them please don t use my card I m not living there at the new location yet I m just wanting a quote. THEY USED MY CARD AND STARTED SERVICES AT A LOCATION I DONT EVEN HAVE IN MY POSSESSION YET! I never signed any papers nor said yes to any services!!! You stole my $$ fraudulently. Then they told me it was going to take 10-14 business days to get back $$$ and today I find more charges! Find a local buisness not TRUEGREEN STAY AWAY

Rhoda Hines came out and shes did a very nice job on all 3 of my service Flea and tick and permerter pest control and mosquito control she is a very nice lady and really love her job she make sure her customers are taken care of. Keep up the good job Rhoda

Great customer service! The specialist (Rhonda) was very knowledgeable. I appreciated her for explaining to me what she was doing to the lawn and what I should expect over the next few days/weeks. Before she treated the lawn she even helped clear out the kid and dog toys out of the grass. Great lawn care and the exceptional customer service for sure!

Ronda is very nice and is knowledgeable. I really appreciate her throughness and the care she takes with my yard!

I understand that I asked for too much detail, or variance from your normal service, and that TruGreen acted as best it could in re-treating our yard for weeds.

Rhonda was very pleasant and explained her steps during the process.

I have been going through a nightmare with this company since last fall. They performed services without my permission and because I was set up for auto pay, the charges came out of my account. I spoke with someone in customer service who agreed to cancel my service and refund the charges for the services that were provided but, somehow the refund was reversed and I ended up paying. In February, a guy called me about service and I told him that I did not want their services this year and explained why. He said he would cancel the account. A few weeks later, a woman called about service starting up and I told her that I did not want their service. Guess what, someone came out today and performed a service any way! Ugh! When I called to complain the person asked me how I wanted to pay! If you use them, do not authorize auto pay! I am so frustrated!

Eric #5541 did a great job - he was also very friendly and courteous.

Stephen L was very polite and answered all of my questions. I am very happy with the service!

Stephen L did a great job, addressed concerns and answered questions professionally. Great job

I am very pleased with the service I received from TruGreen Lawn Services. They are every Professional and the 2 Specialists that came out to do my services Steve & Ryan were not only Professional but also Kind Thanks Guys! I highly Recommend TruGreen for all your Law Care Needs.

Try to contact someone in the US? Will never happen. You always get a rep in another country. Benn trying for three days to contact someone in my local office.

Stephen was punctual, professional, and informative. He gave recommendations and verified what I needed as well as what results I was looking for.

Awesome service

GARBAGE

Looks great around the pond!

I love their service & attention to detail. Great results. Thank you!

Ive been a customer of TruGreen.Perrysburg Ohio for more than 8 years. I have lawn and tree and shrub services. This year I guess they no longer want us for a customer for tree and shrub service. They were here on Friday March 15th. They completed the service. The following morning, I received an alert from my credit card for a charge of 80.53.Last year I pd in full 212.40. For the season. I called and Im waiting on a credit. I only authorized a charge of the 212.40 for the season. Not 80.53 per treatment. I would like to hear from tru green to continue service. I guess I will see if they want me as customer or I will take my business for complete service on to someone who wants it.

Not once but twice i saw them with there spreader do about half my yard and took off as fast as possible, they do such a halfass job i wish i would have never given them a second chance, do not use this company.

They did a great job thank you trugreen

We ve been using TruGreen for the past 3 years and have had great service and an even, weed free lawn. The service techs are always professional and courteous. Today, specifically, Dave and Chris stopped by to treat our lawn and they were so patient while I tried to wrangle our 2 year old German Shepherd into the house so they could do our backyard.. which took a good 10 minutes and Chris coming into the yard to say hello to get her to want to come in, finally. Could not appreciate their professionalism, patience and kindness more! Will definitely continue to use TruGreen

They bait and switch. I was told that they would do my entire yard for the agreed upon price. Once they came out, they only applied the treatment to the front yard. I then call and they say that it will be an additional 90+ dollars for my back yard. If I would have known this was not included, I would have gone somewhere else. They still charged me for the half yard treatment. Their customer service is horrible and I tried to contact sales and they just route you back to customer service. Once they have your money, they do not care. Take my advice and stay far away from this company. Or the very least, make sure you verify everything with technician before they apply the treatment.

Poor feedback from company on recommendations for improving bad areas of lawn. They will just continue to treat and take your money with no feedback.

The service could not be there for the next 20 days that I have chosen. The only time they could come out to spray the trees and shrubs is when I am not available. Very irresponsible and non responsive

I have used TruGreen for years, and in the beginning, my yard looked great. As of late, I have many weeds, and the cost of service has gone up considerably. I observed the technician one day, and he couldnt have been here more than 5 minutes. Next season, I will most likely look elsewhere for service or go back to doing it myself

I have had issues with TruGreen in the past, but they must be stepping up their service. I just had Thomas F finish treating my property. It was the most thorough job I ve ever had.

I had scheduled aeration and seed service. I wasn t at home when the tech came and knocked my door. I have cameras so I noticed that the tech only serviced around 20 mins on my front yard. Never went to back yard. I quoted the entire yard and the work order after the service shown entire area, too. I had to call the branch and asked one of the tech came back to do back yard. Not fun at all!

I was hesitant to give 5 stars due to the inability to reach anyone at the local office. I simply had questions about my bill and it was nearly impossible to reach anyone, but once I stopped in and spoke to the manager in the office, he got everything taken care of and gave me his cell phone number. I see all the negative reviews and on here and it seems like most people are having the same problem I had, which was communication with the local branch. My lawn looks great considering the time of year and that I dont have time to water. My applicator told me to mow at the highest setting and that has made a world of difference!!

They must have a ton of business. Their sales rep hung up on me (not a dis-connect) while asking about their services.

I called to inquire about starting services for fertilizing our yard and was pressured for a credit card number. I told the sales lady no, she said ok and scheduled a follow up call for the next day. The call never came. Fast forward a few days and low and behold, Tru Green fertilized my lawn and left me a bill. I called back and complained and they said a supervisor will call me back, they never called. I called a few days later, no record of my call, another supervisor will call, that didn t happen. I then got a bill in the mail stating my payment was late, I called again. She said I have no balance due and no services tied to my account. She then transferred me back to the Sales department who promptly hung up after saying hello. I threw out the bill and will never contact them again. Please note, this is not directed at the local crew who actually did the work, they did a great job. The issue is with corporate and the way they handle accounts.

TruGreen is a nightmare. They never show up and never call to re-schedule. I prepaid for their services which was a big mistake. My lawn has been treated twice (which I dont believe) and I still have a ton of dandelions in my yard. Do your homework people.

This company left a solicitation on our door claiming they did a free lawn evaluation and recommended services. My yard is actually already cared for by a great company I m happy with. Tru green claimed I needed every service they offer on their solicitation (the only one they magically didn t recommend was sprinkler maintenance and that s because I don t have in ground ones). Super unprofessional and obviously an attempt to money grab. I wouldn t trust any company that takes the you need all our services view point. Edit: after talking to my neighbors they ALL received similar you need everything solicitation as well.

They serviced my neighbors yard and it resulted in part of my garden also being killed. I called and provided her address to ask them to be more careful next time but they couldnt even notate that on the account bc the neighbor was not the one who called. If I thought my neighbor would have the decency to call I would not have taken it upon myself to do so.

Non responsive! Overcharging and not getting rid of the weeds as guaranteed or promised!

I have used this service since last year and gave them too many opportunities to do the job that they were overcharging for to begin with. My neighbor caught reps last year showing up, walking around without doing work, sitting in their trucks, and then just posting a stick in the yard to say that it was treated. I worked with a Kyle and Glen when this happened and one of them came out to ensure that something was done at the end of the season last year. He then said the next season will exceed my expectations. This year, I saw things with my own eyes. I watched a woman walk my yard, pull a hose out, not spray, wind up the hose, and proceed to leave until she noticed me watching in the door. She said she needed to reschedule due to a bad hose. Had I not been here, she would have put a stick in the ground claiming a service was completed when it was not touched. I am beyond livid and disgusted with this. Everyone thinking about using this service consider two things: 1. They will claim to do services and simply don t 2. This company has no accountability or integrity. I will never come back to them and plan to share my terrible experiences everywhere. They prefer you not to be home so they don t have to work. Beware!

I signed up for the weed control monthly service and was completely unhappy. They came out in the Spring to do a spring start up and shortly after, our yard had more dandelions and weeds. When they applied the application, we had a huge storm that night.. they even applied the fertilizer while it rained I called them back to do a reapplication because the amount of weeds that showed up I was afraid it was washed away during the storm. They came out and re applied. Next month, they came and only did our front yard and not our back yard. Did not leave any communication on our door explaining why. (We have cameras so I know the backyard was not touched). The following week, the gentlemen came back out to the home, looked around the yard and left. No communication again was left on the door. I called Tru Green and explained to customer service asking why this employee has been to our home with no service or communication, she did not have any record. Next month, Tru Green does not show. We called to ask why so they put us on the schedule to be serviced on a Tuesday. Tuesday came and another no show. I called to cancel our services, and the gentlemen on the phone proceeded to laugh, stating that I had a lot of valid reasons. I would not waste any time with this company.

The worker left our gate open and our puppy got out. Thankfully a neighbor caught him. Also, the worker was smoking while doing our lawn. Super unprofessional company! We have now terminated our contract with them!

The worker blew grass on other peoples property, parked blocking neighbors

Still waiting to see. Edited. Waiting on my results on the soil test, and why I have so many dead spots, with a sprinkler system installed.

I suspected them of not treating the inside of my yard. Received a return phone call that they would come back, thank you.

She was excellent

I prepaid for a lawn care fertilization plan with grub control. They came out in March and April, after that nothing. I called in June and they apologized blamed it in a computer issues. Got them to finally come out in June and they promised the issue was fixed. Well it wasn t because they missed the next service date too. I had to call again but they were unwilling to come out with in the next two days. I asked for all my money back because they did not fulfill the service contract and I explained because of these missed appointments my lawn was damaged. All they would refund was my remaining services. I would not recommend using them and to go with a more reputable company.

Had been getting the mosquito spray all summer, had been working, got another scheduled application a week and a half ago went outside last night to sit around our pool & got eaten up by mosquitoes! Of course this weekend is the holiday weekend & we have people coming & when I called them they can not do anything until next week! NOT HAPPY!!!

Various problems with this company. They missed an application in the Summer but claimed the service was done even though no bill was left on my door, no signs were placed in the yard, and the security cameras (5) never recorded anyone walking through the yard that day. On the next application, they sprayed our small dog run area even though it was on the do not treat area. Weeds have been an issue all year and my neighbors, who dont have any fertilization programs, have greener yards. TruGreen, as a company, I believe is very good. Here in Toledo, it is a disaster.

Ignorant people going places they arent supposed to go, doing things they DEFINITELY shouldnt be doing. No warning, no response. Stay away! Id give 0 stars if I could.

I want to thank Glen and his team from the Perrysburg, OH location for all off their help in getting my lawn in shape. They have responded quickly to all of my requests for timing of services and treatments. I have had the opportunity to speak with several of the technicians and they have always been pleasant and knowledgeable. I plan to continue with TruGreen for my lawn care.

This is the worst company I have ever dealt with. Have been with them for years of terrible lawn and lawn care. I keep giving them chances. My yard has consistently gotten worse over the years, and they claim to call and get extra treatments, and that never happens. The last straw was I had a debit card issue, and a unpaid balance of 44$, and they called me multiple times a day for a week to collect. Again, I have been dealing with terrible service for 3 years, but 44$ will get them trying to collect, not fix the yard. I would definitely recommend to stay far away from this company all together.

Great care of service

Needed help with an urgent lawn situation. They took our money and said they would be out the next day. Two days came and went, we called, and they said they had no record of us, were EXTREMELY rude, and wouldnt come out even though they had taken our money already!

Contacting someone is a nightmare! And if you are lucky enough to get ahold of someone, they mess up the order. Once they mess up the order, you have the same nightmare trying to contact someone about the mess up. And guess what? When trying to get your refund for the mess up, it s a nightmare!

Did not fulfill the contract which was prepaid. On visit number 5 I have so far rescheduled at 5 times including the manager stating that he would be coming out to perform the service. True green will not give me a phone number where i can file a customer complaint.. My trees are dying, i have lost 4 so far and they will not refund my money nor discuss time that they can come out and schedule the service. Thus far the service has been rescheduled 5 times with no show.