JR's Tree Service and Landscape in Pasadena

I hired JR's tree service last year. They were friendly and they did a good job. They cleaned up well.

Eric gave me a schedule for 5 days later and he wanted to show up 2 hours earlier cause he was around the neighborhood and I wasn't at home. He said he won't be able to make it for his appointment. What an unprofessional and disrespectful to clients. He didn't even try to reschedule for a sooner time when he learned that there are other companies ready to give me a quote. So you just offer high prices. Slacker.

JR’s pruned a tall eucalyptus tree on the property adjacent to mine. JR met with us beforehand to tell us what to expect, which he said would be minor broken limbs on some of our plants in the area below the tree. So far, so good. JR leaves and the crew gets to work. A short while later, we look outside and one of our trees is basically broken in half. The crew dumped so many big limbs onto it that three major branches cracked under the weight. The tree basically lost three years of growth due to their negligence. We ask the crew (who were not wearing hard hats) to stop and call JR. He comes back and agrees with us that the damage was more than he expected, but basically says ‘nothing we can do, it’ll grow back.’ We tell JR that we would like their insurance info so we can file a claim for our trashed tree. He tells me ‘oh that’s only for broken windows or something, can’t we solve this another way?’ After conferring, we tell him we want to go ahead with the claim. He says fine and tells me he will send me the info. He didn’t send it. I remind him. He says he will send it. I tell him I’ll go after his bond if he doesn’t send it. He ghosts me. So now my insurance agent is filing a claim on his bond. So just know that while they seem to be pretty good at pruning trees, I wouldn’t trust them based on my experience.

We would highly recommend this company to do any tree services. They are very efficient, good communication, finish an excellent work on time. We liked their work very much.

We had a great experience with JR's Tree Service. We needed someone to trim, top off or remove our pine tree so we requested quotes from several companies. We heard about JR's Tree Service from other families in our son's school and we always see them around Pasadena working on different properties so we asked JR's Tree Service for a quote too. Jesus dropped by and listened to what we wanted done. He told us what type of pine we have in our backyard and we discussed all the options including the effect on the tree (and price for each option). We decided to trim the pine tree instead of topping it off or removing it completely. He then gave us a written quote. On the day his crew worked on the tree, they covered the fence and turf/putting green near the tree. After they completed the job, they made sure to clean up and haul away all the debris. Our pine tree now looks good and we are happy that we no longer have mounds of pine needles in the backyard. *Prior to selecting them, I actually looked up all the companies that provided quotes to confirm their license status, etc. so all companies were pretty much equal in this regard. Jesus is a certified arborist (I verified his credential with ISA) and his company is licensed and insured (also verified). Price, availability, and reputation around Pasadena were the primary reasons we selected JR's Tree Service.

I've lived in my house for nearly 40 years and was using a company that was sold to a very large multi-state service company a few years ago. Their service was OK at the beginning but ultimately became the worst. Thankfully, after researching a ton of companies I found JR's on threebestrated.com. I needed someone with some good landscaping knowledge and a "good eye" to help me select two trees to replace two the other company planted which were not suitable. JR came through with flying colors and the pruning was excellent. JR's took care of me and will be my "go to" company from now on. I highly recommend them.

These guys are the best. Great service and very knowledgeable. I would recommend them to anyone looking for a great tree service company.

Just had these guys remove a large pine tree that was starting to do some damage to the concrete at my shop. Very professional and did the removal quickly without disrupting my business.