Perry Hall Lawn Equipment in Parkville
3403 E Joppa Rd, Parkville, MD 21234, United States
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Amazing service! I have had several small generators maintained here and will keep coming back. Thank you!
I took my chainsaw here to be repaired and they did a great job and showed me how to keep it in tiptop shape, and also said I could come back in any time if I had questions or needed help with it. Great experience! Great customer service.
I would like to address Warren in service . He has always been so kind and informing with all my needs. Please let this message get to him to continue the hard work and kind friendliness .
Christian was very helpful each time. I went definitely made me a new customer.
Came in for parts. Friendly staff knew what I needed and prices were reasonable. Got out with the parts I needed that day. Will return again in the future.
Perry Hall Lawn Equipment was clean,organized making it easy to find whatever we needed. Kristen the owner helped us. She was very knowledgeable on equipment and got us the equipment we need at an excellent price. We will be returning for all our lawn needs. Highly recommend as your go to place for all your lawn needs.
Here's a factual review. I called to make an appointment to have our zero turn serviced. I spoke to Warren (who is always super nice). We made arrangements to have it picked up. I called a week after it was picked up to see when it was going to be completed & delivered. The owner told me it was going to be a 3 to 4 more weeks. They had a lot of other service to get to and it's their busy season. And they already have too many tractors sitting there. I was never informed of the extensive wait time for service. Due to the error in communication, I felt it was reasonable to make the mistake right (service our tractor and return it in to us in a week or two like it has for the last several years). If I knew it was going to be 4-5 weeks in total for service, I would have never arranged for our tractor to be picked up. Logically, why wouldn't the scheduled pick up line up or be close the actual service date? I requested our tractor to be serviced and delivered back to me by that following week. Again, there was a refusal to do this.. The owner said that I couldn't be prioritized & put in front of the other customers. As an owner, it's up to you to do the right thing and make it right. You admitted there was a mistake in communication and you'd talk to your team. Rather than keep a loyal customer (I had purchased every piece of lawn equipment from your Father), you chose to let your pride get in the way. Then you took it a step further and left a handwritten note that was completely unprofessional when the tractor was dropped off. I completely understand that mistakes happen in business and I am not upset by that at all. However, the rudeness & the letter were over the top. You really showed me. Feel free to leave your emotional response to this factual review.
I took my self-propelled lawnmower there because it needed cables and possibly a belt the self-propelled was not working.. They said 5 weeks but to my surprise they called in 3 weeks and said it was done and an additional 40 dollars. I already paid the 40 diagnostics fee. They were busy when I arrived and no one went over the bill as to what they did but I assumed they did what I asked and everything was done. I loaded up and took it home. The next day I tried it. The self propelled was very week and the wheels didnt release to roll backwards. I had to take it in the garage clean and lubricate the cogs in the wheels and as adjust the cable so the self propelled worked again properly. The machine works great again but I think I paid 80 dollars to have my blade sharpened. I really wanted to love their service because I am getting too old to lift lawnmowers around and dont mind paying for good service but I shouldn't have to fix again what I already paid to have fixed. I also feel that they should go over the bill and the equipment with you before you leave. I guess I am old fashion.
Excellent customer service.
Why do you state you open at 8am, if you are not going to even be open by 9:30am. What s going on here.
I took my 2 year old Honda commercial self propelled mower here. When I got it back and used it, it felt at times that it wanted to stall while I was using it. I didn t want to return it and wait another several weeks to get it check again. I put it away over the winter and when I tried to use it 4 weeks ago, it wouldn t start. I took it to Atlantic in Cockeysville and they said that the carburetor has water and rust. I m not sure how that happened but I ve had 3 mowers in my life and that never happened before.
I frequently buy parts for my lawn mowers at this place and they always have what I need.
Friendly. Good work.
Great service at a great price...
I trust this place to help me maintain my equipment
Dropped off 2 lawnmowers needing minor repair but asked to have tune-ups done while mowers are there. Service staff was helpful and efficient. Even the gentleman who answered the phone was pleasant, and didnt rush me, when answering my questions.
Great local shop with the best 30 year tools around! Support them.
Always great service
My go to place for all my lawn care needs ! Staff is very helpful and so knowledgeable about different mowers I ve had serviced there. Kristen is always friendly and willing to help me get exactly what I need . Highly recommend this place !
I left there Sat afternoon with an agreement with Kristen on a mower. I was real clear that I would be back Monday afternoon with the cash. Before I even had a chance to withdraw the money, she backed out of the deal she offered me. She was also extremely rude, and condescending about it. I cant even imagine treating my customers like that. How to you possibly stay in business treating your customers that way. Last time I ever deal with that place.
Called to get a quote for a simple head gasket job on a B&S OHV engine. Was qouted 2hr labor for a job that takes 30 min!!!! When I questioned that there may be a mistake I was told we are also 4-5 weeks delayed for any job. Clearly things are going downhill at this place. Edit to account for owner response: 1. A well run business knowing spring is a busy time of year would properly staff to account for the increase in activity. 2. It is very well known what is involved in changing the head gasket on a B/S OHV engine, lets not play dumb here, you are supposed to be experts correct. A snarky comment about a 40$ estimate does not account for a very well known service being proposed at 400% the actual labor time it takes. If you want to charge more for your work be upfront/truthful about it to your customers and raise your hourly rate, but dont lie to people about labor hours.
The employees there are Great. We have had several pieces of our lawn equipment serviced there. The cost is always reasonable. Just realize that this time of year is busy for any lawn equipment service place.
I am an occasional (and very cautious) chain saw user. I brought it in for servicing because the chain froze up. Warren at the Service Desk figured out that Id triggered the chain brake (duh), and showed me that the chain was too loose, as well. He could have fairly charged me the $40 estimate fee, but sent me and the saw on our way. I appreciate this, and Warren earned Perry Hall Lawn Equipment more than that amount in good will.
Just bought a mower from here. The experience start to finish was flawless and the customer service was awesome. I d highly recommend checking them out
Each person was very well informed on my needs.
Excellent service on my lawn mower repair, and it was ready when promised. Highly recommended!!
We have used them several times and have never been disappointed
Staff are always polite and helpful. Prices are fair and reasonable .
I cut grass, & when Ive ever been in a bind with my equipment, just a call to Kristen, or Cliff saves the day for me!!! And that means $$$ers in this business. Theyre always helpful, always reasonable with their pricing, and always go the 2nd mile, customer service wise!! I have bought equipment from them, they stand behind what they sell!! Thats important these days. I highly recommend Perry Hall Lawn Equipment!!! AAA+
I called PHLE for their tune-up and repair service late last Summer. I had just experienced bad customer service at Value Equipment, Inc (very costly too) and my equipment were still not operating properly. PHLE was timely in their arrival & equipment pickup, courteous and friendly, precise in their diagnosis, and affordable in their costs. Seven months later, now Spring 2022, my lawn equipment (mower, trimmer and rider) are all operating optimally. I highly recommend using Perry Hall Lawn Equip and I plan on using them again for future tune ups and repairs
Very helpful staff
Very friendly, good rates
Good to do business With
Best repair team around! Friendly, knowledgeable, and always willing to go the extra mile...
Great staff. Very helpful. Thanks again!
there prices are high when Lehman on bel air rd is much cheaper
Great advice, very helpful and honest people.
Did a nice job on my Troy-built leaf vac. Fast turn around, good pricing, and it was the week before Thanksgiving. I will definitely be using their services again.
Friendly service but parts are limited and a bit pricy
Ive been going to Perry Hall Lawn Equipment for years. They have excellent customer service and are very knowledgeable. I highly recommend them for all your needs
Awesome staff and great service
Love this place
Always Great Service!
Always have what I need, or can get it!
When I went to this business I was really really amazed on how nice these people really are they really treat you very well I will go back there anytime I need a little more parts or whatever it may be even the service department is very nice people and you try to take care of your equipment very well may God bless you guys and thank you for the service that I got I really appreciate it and the parts
Curious staff, had equipment done on time. Thanks Guys!
Usually have the more common repair parts which they did today. Just be prepared to pay more this year.
Very good service, quality staff and I found what I was looking for
Been here a few times they always had what I needed on the Shelf
Good place for parts and repairs but a bit high.
Just went there first time Cliff very helpful he put new Wheels on my mower they had what I needed in stock I would definitely go back again
This was my first non-push lawn mower purchase. I wasnt sure which zero-turn I wanted, but Cliff and Kristen both helped me make my decision and I couldnt be happier and confident with it. They answered all of my questions and all of their staff was friendly. I highly recommend PH Lawn and Equipment to anyone looking for lawn equipment.
I just bought a STIHL fs56RC-E lawn trimmer and couldn t be happier. I have used Perry hall lawn for all my lawn needs. I knew what I wanted and the transaction was very quick and painless. I have had my mower serviced there before and they always do a great job. Thank you!!!
Very helpful, friendly, and prompt service.
Good people and good products..way better then getting mulch in a bag
Great professionalism and customer service...
Mr. Cliff is the best...
Experienced folks who sell and service lawn equipment. The repair shop is very helpful. They can order equipment for you if they dont have it in stock. I purchased my lawn mower from them 8 years ago and never had a problem with it. Two years ago they ordered for me a weed whacker and brush cutter. (I can cut down small trees with it). Never had any problems.
Took Troy built push lawn mower in for tune up around March 30th 2019 and it was ready by April 12th which is reasonable for this time of year. I had no difficulty in reaching anyone by phone. Staff were polite. When I picked it up they ran the lawn mower in my presence; sounded good. Bill clearly itemizes the labor and parts. Labor was $70. They changed the oil, air filter, and spark plugs. They also sharpened the blade and flushed the fuel system. Total parts was $18.55 which consisted of the spark plugs, air filter, oil, and gas. Shop supplies/environ fees were $5.00. After taxes, the total came to $94.88 which I feel is reasonable for the services rendered.
Saws and all your gardening needs
They fixed my mower cheap enough I did not have to buy a new one.
Great work
Always good
Good friendly people that work there and know what their doing.
Had the parts in stock, stopped by really quick, nice folks, plenty of parking and allowed me to get the job done.
knowledgable and helpful
The owner Mr. Cliff is a reasonable overall good buisness owners. Ive known him to work with repeat customers. The man has a genuine kindness. In the shop i believe there to be top notch craftsman who will diagnose amd fix any issue yoir having but the most important aspect is the honesty when it comes to the issues your having. Inside there marleting team is right on par as well. The young women running the counter as well as the gentleman are both very educated on part numbers and I dont know but over the years im sure have developed relationships woth companies so that hard to find piece from your 1976 mower well you ask wother of these two and they will 9 times put of ten know what you need before you do. ill have it be known whilw i am a former employee, its been years and i know when my power washer needed to be fixed for a side job the interaction I had here was pleasant. This buisness has withstood the test of time, amd i think perry hall lawn equipment is a mainstaple of this community qith every member who works there being master of thier craft and if i ever need another item fixed I will forsure bring it here.
Cant help u unless u have the exact part number and model number there for there telling you we dont like to work or do are jobs we are lazy !! Unbelievable
Had mower in for repairs was done very quickly pleasant people
I was a searious buyer and ready to drop 6,000 for a zeroturn. The salesperson, who was very annoyed with my questions, let me know clearly they were not interested in helping me, so I bought one 30 miles away.
Great place and the help is very friendly
Great service
Outstanding and prompt service. Very fair prices. I had an excellent experience dealing with Perry Hall Lawn Equipment. I fully recommend them.
Treat people good service fair pricing
Ordered stones on Thursday, delivery set for the next day. Perfect! They were supposed to call prior to arrival (10am-1pm) Arrived 8:45 AM with no call.
Best shop this side of the Mississippi with their excellent and knowledgeable team Kristen, Cliff and Warren you cant go wrong when you shop at Perry Hall lawn equipment
Great service. Ive taken my riding mower to them a few times. 2nd time they picked it up and dropped it off at my house. Reasonable pricing
They do great work on lawn equipment.
More than reasonable pricing. Timely and courteous service. Could not ask for more. We love this company!
Quick service right parts and inexpensive to keep a good machine running.
Only place I go for mower or small engine repairs. You need it they got it at fair price. I drive 15 miles one way to go there and do it anytime And most of that is 695. So you know they ok.
This place has everything you will ever need/want to complete any landscaping tasks. The people who run this place are very friendly and knowledgeable
Great helpful team. Honest work and reasonable prices
Called yesterday for a fuel pump, was given a price based on the exact model number and spec number. When I arrived this morning to pick up the part the price magically quadrupled! Said someone made a mistake, this part sells everywhere else both online and nearby for within $5 of the original quoted price. This company was simply trying to take advantage.
Dont go to Home Depot to get it go to this place and buy it
Perry hall lawn is a good place to buy or have lawn equipment serviced
Everyone is very helpful thank you guys
Reasonable prices on equipment repair
I purchased an lawn mower , and a snow blower both have no problems, people are friendly and got a fair price.
Friendly service. I ordered a yard and a half of gravel delivered and it was a little short but I was still able to get by. Delivery driver was able to dump exactly where I wanted.
Over priced
Our company took a generator to Parry Hall Lawn Equipment for warranty repairs. They were on the list as a repair facility for the generator. After one month of doing nothing, I called the generator company to complain that the repair facility still hadnt done anything with our generator. The generator company called and got the repair facility working on the generator. After 2 months and multiple calls to them, we finally got the generator back. Months later, they tried billing us for parts of their bill that the warranty company wasnt paying. I directed them to the generator company but they decided to sue us in court. With one call to the generator company, we got the bill settled and they issued a check for the unpaid balance. The lawsuit was never dropped. We appeared in court with evidence that the bill had been paid and we were unjustly brought into the lawsuit as a customer. They failed to appear further wasting our time. They continued in their poor service mode and used their customer as a debt collector. The generator has since failed again due to their poor workmanship. Another repair facility fixed the generator the second time without issues. This repair facility gave us incompetent and poor service from start to finish with our situation. Avoid major headaches and avoid this repair facility.
Good Experience - Friendly, fairly priced, on-time, high quality soil. In September 2013 I ordered 6 yards of topsoil from PH Lawn Equipment. They delivered the soil on time, despite having difficulties with their truck. They didnt mind backing up my narrow driveway and putting the soil exactly where I wanted it. The man on the phone and the driver were both friendly. The quality of the topsoil was great, it was well-screened. Fair price too. No complaints.