Loftis Small Engine in Ozark

They got my husbands Rosie Red chainsaw fixed in a timely manner

Great service

Great place, Great prices, Great help!

Would not recommend

Friendly, knowledgeable, reasonable Loftis is my go to!

I had a good experience there

Friendly. On time . Fair cost and on you have an price, thats it. They do pickup and great to deal with. Well done.

Great

Great place! New stuff, used stuff, great prices and great staff. Caleb was helpful in getting me what I needed, he was an honest salesman and I respect that. This is my new go to.

You picked up our riding mower to do warranty work from Lowes thru a 3rd party you claimed the motor was blown you sent the mower back and dropped it off with NO MOTOR I have called 3 times now and the first 2 times you guys said ok we will bring the motor back still havent the manager nor owner is ever there when I call. And our motor still has not been returned called today March 20th again at 3:20pm no manager again . This mower needs to be returned the way your shop received it and that is a mower with a motor in it .

Great place! Our belt came off and went down there for help and they fixed it on the spot! We had bought the mower there and they didnt charge us anything! Always have had good service.

Horrible service! The most disorganized store I ve ever been in! Was there over an hour for a mower belt left with nothing.

Only 1 star because employees were friendly. I went to the place of business and asked them to order a blade clutch for my Toro Zero turn. I was told that the part should in by the end of that week. At the beginning of the next week I had not heard from them so I called.two days in a row. Fitst time I was told it would be checked into and they would call me back in a bit. No return call. Next day same run-around. Absolutely no clue what I was talking about. So I chose to not go through Loftis even for just ordering a basic part. If they can t handle that then how could I entrust them with repairs?

Its definitely my go-to when im needing services.. The staff is welcoming and knowledgeable, and its always busy, which to me is a great sign for the businesses character on their work..

I was working my Ozark route when I noticed I may have had bent blade. I stopped into Loftis and the guy behind the counter got me a new blade and installed in less than 15 minutes. THAT IS SERVICE! As a small business owner its hard to find a shop that understands TIME IS MONEY. Loftis is my go to shop from now on.

Service was great chain I needed was sold out but let s not forget it was after big storm came thru town. Can t keep everything stocked so no blame on there part .

Broke a belt on my mower, came in to get a replacement and the guys had me in and out with the new belt on in 10 minutes

Bill had me taken care of in no time at all. Great service and experience. Ill be returning to Loftis small engine for all of my needs in the future. Thanks Bill!

Steve and bill have been my one stop shop for a few years now they are definitely the best guys to deal with in the industry. Very prompt and always willing to help. Go here for any outdoor needs

This place was an authorized repair shop for my dewalt 6500 generator. I had an issue with the idle control brought it in on a Tuesday they had it fixed by Thursday I think. Made a few small adjustments to the carb and it works as it should. If I have any other issues I will happily return for repairs. The inside is nice open floor plan not cluttered plenty of small engine tools and supplies friendly staff the huge horse dog was very friendly. support your local small business owners.

Probably THE BEST customer service in the area. They will literally go out of their way to help their customers. Steve, Bill and the gang have the game figured out........take care of your customers and they will always come back. An asset to Ozark and Christian County.

They provided me with the best service and assistance Ive been given in quite awhile.

You should get everything in writing and read the fine print. I once believed that the guys there were all honest and up front. Not true... you need to know the value of everything that goes in there for repairs and get in writing exactly what will be done and when it will get done.

Bill is the man!!!

Absolutely the worst. They kept lying to me about whether my mower was being worked on. Kept contracting themselves on what order it would be worked on. The lady who answers the phone literally lied to me several times and couldn t get anything done. The owner undermined the lady in the front office saying that the mechanics didn t work on my mower because they didn t do what she said / didn t take her seriously and just did what they wanted to. It took over 6 weeks to get my mower back and all they did was basic maintenance. I would ve picked it up earlier and just done it myself but they kept telling me it would be done by certain times then didn t get it done. Would NOT recommend. Only gave 2 stars instead of one because the work was done just fine once they actually worked on it.

Purchased a new Husqvarna Lawn Tractor from Loftis that has a defective seat that moves forward when stopping or going down a slight grade and will not stay safely locked in place. Contacted Loftis about the problem and they picked up the mower and then returned it (at no charge) but unfortunately they did not fix the problem. Loftis picked the mower a second time, but this time they wanted to charge a shop and delivery fee although again they did not fix the problem. Tried numerous times to talk to owner but he was never available and after this last visit the Loftis employee informed me that Loftis was thru with me and the mower (which has a 3 year warranty) so as recommended by Husqvarna I took the mower to another shop. They were able to greatly improve the seat function but are in the process of a Novel Idea of filing a warranty claim with Husqvarna to replace the defective seat.

Dont ever get a mower from here. My dad was sold a lemon and they refused to fix or replace it. When he called the lady on the phone was very rude. Hes only had it since February and its been in the shop 6 times. It only has 30hrs on it. What a joke of a place.

Dont buy a lawn mower here sold a a Lowes mower with issues and then treated us poorly when trying to get it fixed lost all our paperwork on its and embarrassed us in front of others worst customer service and scams on new lawn mowers

Good place to get lawn mower parts for your Husqvarna. Everyone seems really really nice

Great service. Nice guys

Seem helpful and easy to get along with

Nice fellas. Let me take some old pallets off their hands.

My go to place for parts and equipment.

I wish steve would have been there on saturday. He wouldt have never charged me 40.00 for 10 min job. Somedays they are on it. This day was not a good day. At least please cover the customers tools if you have to leave it outside.

Had all the needed parts on hand!

Theyll work with you to get you going or give you a good deal on new. They did me.

This is a great place to buy outdoor power equipment. What sets Loftis apart is their service. Once you buy a piece of equipment there, Steve Loftis will help you keep it running for as long as you own it.

Good prices and great service work

Had issues with my mower. They came and picked it up , repaired it and returned it to me for a very reasonable price and I wasnt left waiting for a long time without it.

I went to Loftis with a used Rollator Walker. Even though Loftis is a small engine repair shop, Bill was so kind! He worked on it for free fixing the brakes. What a wonderful, compassionate group of people! Thank you Loftis!

Need to get additional help. Do good work but the wait for repairs is long.

What great service and very nice people

Fantastic service and very reasonably priced.

I have taken my chainsaw there 4x to fix the same problem n it still wont run anywhere close to use it. The 1st time they lied about what they did to it...didnt do anythung ti it n charged me for it. Gave them 1 last chance to do it...got it back today w/them telling me there was water in the gas...not the 1st time they told me this...it still wont run to get any cuttin done. I WILL DRIVE A 100 MILES TO HAVE IT REPAIRED BEFORE I GIVE THEM ANY MORE BUSINESS! IVE NEVER DEALT WITH A PLACE LIKE THIS! IDK HOW THEY STAY IN BUSINESS. MY ADVICE...TAKE YOUR REPAIRS ANYWHERE BESIDES LOFTIS!!

Helpful and competent

Very good customer service, good selection of equipment

This is one of the best small businesses in the area. I have a DR lawn vaccuum that needed new wheel bearings on all four wheels. DR doesnt sell just the wheel bearings you have to buy the whole wheel, tire, bearing assembly. Loftis had four of the assemblies that they could have sold me at $40 each but the staff at Loftis went the extra mile and called OReillys who had the bearings in stock. They saved me $90 and didnt make a dime. For the same DR vacuum, I needed an air filter which you cannot find at lowes or home depot. They didnt have one on the shelf so they took one off of one of their new units and sold it to me. Whenever I need something for my lawn equipment this is where I will go even though there are closer places.

Great service.

The price was astronomical when we picked up our mowers for a simple yearly service. Got them home and had to turn around and take both back because one leaked fluid all over our garage and the other was a mess covered in fluids they spilt all over it and it was never cleaned up. I am very disappointed in the services for Loftis! I have also been trying to contact them to see if they will be ready for pickup after being dropped off to fix their screw up and no one will answer or it s a busy signal all the time! Not happy

$85 for a spring tune up. New plug, filter, sharpened blade etc etc and my mower still wont start. I want every penny back and Im gonna tell everyone I know what a pack of crooks these guys are.

I have a chainsaw that will run for a short time then quit. I took it to Loftis and it was returned in the same condition. Took it back and after the second tuneup it again ran for a short time and quit. They got quiet when I went in the third time which was my last time. Went to Tractor Supply and bought a new saw.

Great shop. We have several mowers repaired there and they are always quality in work and customer service

As Steve says and he and his staff prove every day, Service is always in season!

Ive never had problems with them done right the first time every time!

Place was great love TJ Hughes. He was the best employee there. But I haven t seen him in a while

Great help

Good deals

Awesome, quick turnaround and courteous

Very friendly, I had a very small problem that I needed help with. I brought in my own wheel and tube and they helped change it out for me. It probably was not worth their time but I really appreciated it. Friendly people.

Long time reader, first time writer. Not sure about sales group. But the service and repair business is a joke. Their system of tracking work and progress is non-existent. Dropped off a generator for repairs (mid June), 1 week later they called and said it needed a new carburetor. I said ok make it happen. At this point I was feeling pretty good. 3 weeks later (mid July not) I called back and they said they were waiting on me. Fine. So I give them the OK to order parts. Called back 3 weeks later (1st week of August) to find out they had done nothing, so they said they were going to order the parts. Its been 10 weeks now (early September). I just spoke with them and they just ordered that one more part they thought they had but didnt. Best bet is to watch some YouTube videos and do the work yourself.

Update your hours on Google you wasted my time

Friendly people work there

Service is hit and miss.

very fast service for a mower engine replacement

Very nice people and good to deal with. Bill was outstanding when I purchase a new rider. He dropped everything to make sure I was getting what I needed. This is the second purchase from them. Would not go anywhere where else.

Bill, Cori and Buddy very professional.

OK

After a terrible experience at another Husqy dealer, I called these guys and they hooked it up. Terrific service and a huge selection of new and used equipment. Go see Steve, you wont regret it

Always top services and great attitude

A company cannot be great with their customer service every day. I write on a site first time ever because the service was so rude. I called ahead with model number and make for a lawn mower blade and was told I guarantee we have it. He didnt even want to check the model number. I drove 40 miles round trip to the store. Showed pictures of the blade I needed. I was given wrong blade ANYWAY causing me to abort my scheduled home maintenance visit and expense. I travel another 20 miles to get the correct blade. Steve, who stated he was owner, defended each statement and excuse of why I was given wrong blade as if it was my fault. I was thorough in my process, yet the owner put blame on me. He would not compensate me for the drive, gas, or difference in price. Is this because I am a women? Because I knew they made the mistake dispite how much evidence I presented for the correct blade I needed? Shame on them for leaving a customer feel wronged and devalued. All over a $9.62 blade. And I didnt even get an apology or the difference in price. His final words? I have to pay for the blade. I understand their site has a million views. But how many times do they treat customers so unkindly behind closed doors. So I drove home 20 miles. This place deserves to hear an honest complaint. This must be very important for me to take my precious time in sharing about their poor-rude-inconsiderate service. Jennifer

I got a good price on a used mower. Everyone was helpful. Will definitely use them again.

Great service from buddy, he went out of his way to help us and get us the best deal including servicing and washing the mower we wanted, however the owner refused and went against the price we were given and was extremely hateful to us and degrading towards buddy and showed no concern towards helping us find a different one in our price range.

When my lawnmower wouldnt start at the beginning of the season, I misdiagnosed the problem to be a clogged carburetor. I took it to Loftis to be serviced. Im so glad I did! The malfunction was actually due a bent metal bar. Loftis repaired it and presented me with a bill for only $10! They deserve another five stars for their honesty. I will definitely use them again.

Great all the way around, recommend it to anyone

Bill is very knowledgeable and goes above and beyond to help. Have also been helped by the owner Steve who was pleasant and helpful. No need to go anywhere else.

Staff is unprofessional and dont seem to know what they are doing.

Very friendly and great customer service...

Never returns phone calls. go to S&H or Nixa Hardware if your smart.

Steve and his crew are fantastic!

These Guys are amazing! Ill drive every time from Springfield just to have my equipment worked on by these guys. had to bring my trimmer in for some repairs and they gave me a trimmer as a loner to keep me in going. Hands down will always have my business.

Awesome as usual. Ive know Steve for a long time. Hes willing to help people when he can. Would highly recommend his business.

Loftis is the best in customer service. Always friendly and always do a great job Only other business in Ozark besides Lowes that takes care of its customers.

A little pricey, but the people are knowledgeable and the owner was actually on site to answer questions.

Steve is great to work with!!!

Comically inept. They picked my mower up over two months ago and today I got it back in the same condition as when it was picked up. They are exceptionally difficult to get ahold of and every phone call with them is like the first. They have no idea who you are or what you want. At one point they even brought the wrong lawn mower back and only my own honesty prevented them from giving me someone elses mower. A complete waste of time and money. Ended up paying $35 for my mower to sit in their shop for two months. When I asked for a full refund the owner kept repeating, you owe us at least the delivery fee So if you plan to use loftis plan on missing your mower for two months or more before giving up and paying $35 for them to return it.

Loftis is a great repair and retail place! I love the fact that these folks dont treat me like I am dumb because Im a woman, yet they recognize that because Im a woman I might need help getting my equipment out of my vehicle. They hit that difficult sweet spot of serving women well in an area dominated by men. Each time I go here I have a good experience, whether its for repairs, seasonal tune-ups, or purchases. Plus, their prices are fair and reasonable across the board. (My male friends and family agree with all of the above, FYI.)

Great selection and always go out of their way to help me! Prices are very competitive if not better than big box.

Five star service! Great selection with knowledgeable staff.

Quick turn around on getting my mower repaired. Friendly staff and happy with the price I paid.

I bought an almost new mower for an exceptional price. The salesman went above what I expected

Installed my robotic lawn mower and couldnt be happier. Wouldnt hesitate to do business! Has made two special trips to help me with certain things since the install!

They came out and picked up my riding mower which is under Lowes Extended repair plan. In about two weeks they brought my mower back and dropped it off without saying anything. It still did not start. In a few days they brought a battery and charged me for the batter and left. Since I am under an extended plan they should not have charged me for the battery. I am requesting my money back and feel they are using deceptive business practices on a senior citizen. And, my mower still does not work. They did not respond to my email requesting my money back.

My dad took his blower to be repaired. They had it a month and kept giving him the runaround. Yesterday he went to get it and they had given it to another customer. They offered him a junker as a consolation. But that was it. Do NOT go there. They are the worst!

Very knowledgeable, friendly, helpful and they have excellent inventory and a top-notch shop. Check it out!

Friendly, informative & accommodating!

Decent people

Had my mower under Lowes warranty, had them pick it up. They had it 2 weeks. Then no word finally my husband got ahold of them. They said they repaired it. And would deliver it the next day. Waited almost all day finally called and got told they couldnt deliver they were short on employees. So we borrowed a trailer from them and loaded it. Then we were informed that it was not under warranty and the total was over 100 dollars. So we paid brought it home took trailer back. My husband started mowing and mower was still broken. Called them back and their response was that mowers with that deck size shake alot. Needless to say I wont be going back. Also they charged me for delivery fee even though I picked it up. Had another company come get it and repair it correctly. Now I have a working mower.

Very nice very friendly good prices on their products. Salesperson help me out showed me around with everything I was looking at. Much nicer shop than they had before. They carry Husqvarna Ferris and bobcat.

I gave it one star only due to the fact that the gentleman I talked to was friendly. As for the work they performed on my equipment thats another story. They lied on several occasions about the work they did. When I got my equipment back it was worse then when I took it in. It was taken in under warranty. They had it two weeks and never heard from them. Finally we got a hold off them and they said the mower was done. Went to pick it up because they said they couldnt deliver it for a couple days. When we picked it up they said the work wasnt under warranty and charged us for it. We never even received a call during the time they had it to let us know any of this. But they did the so called work on it anyways without informing us that they would have to charge. Took it to another repair shop who verified that the work they claimed they did was false. Loftis even thru in some extra charges that I am working on to try and get my money back. They also charged for pick up and delivery which I ended up having to pick it up myself. Very, VERY shady business practices. I am contemplating taking them to small claims court for their fraudulent work and charges.

Awesome place, i buy everything here and have all my mowers services. I own a lawn service. Wouldnt go anywhere else.

Bought a Husqvarna zero turn mower 2 years ago if Ive ever had any problems they have always stood behind it love my mower

Im sure these guys are as nice as they seem, but theyre entirely disorganized. My mower was there for two weeks. I stopped by to ask about it. The guy looked through piles of papers along the countertop, then clip boards on the wall. Found it on a clip board of parts to be ordered.... which they actually had in stock - a drive belt for a self-propelled mower. I came by the next day to pick up my mower.... after another 30 minute search for paperwork (which was never found, btw). I get it home and it behaved like it did before the belt broke - lurching forward at stand-still, locking up on pull-backs, until it went out completely, but no broken belt. So I now have a $600 push mower to mow a two-acre yard. And once I finish mowing, Ill have to take it back (a 20 mile drive), because Husqvarna only approves certain shops. Only had it a few months, brand new from Lowes. If I could take it to my local shop and have it covered under warranty, I wouldnt be having these problems. When I buy a rider, it wont be Husqvarna. The warranty isnt worth the headache and hassle.

Any one who has a mower will be pleased with the store and the service they receive. They service dixon, husqvarna and stihl. They can work on other brands as well. Call first to fine out if the can.

They have a lot of good lawn mowers and a very good service center. Although I think their prices on their used equipment is a little on the high side.

I would not buy from anywhere else, customer service is outstanding and the team is helpful

I really appreciate this shop. I have taken several items for service and always found them to be professional, timely and fairly priced. A couple of issues, they charged me nothing. Highly recommend!

Always helpful

Terrible customer service and Steve Loftis doesnt stand behind his work or product.

Great service. Knowledgeable staff. Assisted me with chainsaw blades and power rake functions.

Working with Steve for mower parts .

Really nice and friendly and know what they are doing even if you didnt buy it from them but I will be

Excellent service. Owner is knowledgeable and helpful. I have been one of their customers for years.

Owner steve is a super nice guy and very knowledgeable in lawn mowing equipment!

Seriously impeccable customer service. These guys treat us with the utmost respect and consideration. Reasonable prices and they stand behind their work. Wont go anywhere else.

Sthil headquarters for your small engine needs

Hi, ..i been very happy with the knowledgeable stuff and anytime i need a part the always been polite and helpful wuth the situation i had at the moment, I would definatly recomend them !!!!! Thanks guys.

This shop is staffed by men with very poor attitudes with an entitlement mindset. There poor attitudes are matched by no discernible organization skills. There were 6 men standing around shifting from one leg to the other while the owner was trying to find a part he ordered for me while explaining how overworked all his guys were. EVERY time I hire them to fix something or simply order something for me ends in frustration and excuses. It took them 20 minutes to finally think to go over to the computer and check the status of the order. Until then they just shifted uncomfortably and mumbled something about serial #s. (the part was never found) Do yourself a favor. Learn from my mistake(s) in dealing with Loftis.... GO SOMEWHERE ELSE! ANYWHERE else .