Quality First Lawn and Shrub Care, Inc. in Orlando

They were fine up until this past year, I provide a lawn service for 32 accounts and quality first maintains 24 of my 32,,, My yards have never looked worse in the 19 years that I have been doing them,, I get nothing but excuses from them that I'm mowing too short when all my mowers are set on 4-in minimum, All of my yards are overtaken with weeds and fungus,, It's a shame because I referred this company to my clients 6 years ago, And now they've gone completely downhill,, I literally had a verbal argument with the technician this afternoon when he showed up to spray the yard and I sat there and watched him in my truck, He walked over part of the yard and sprayed for 10 minutes and got in his truck and tried to leave before I stopped him and told him there is no way you sprayed this entire yard with a backpack sprayer in 10 minutes,, He proceeded to argue with me once again saying the infestation of weeds was because the irrigation was down for a month,,, 😂 yeah right We live in Central Florida we get an inch or two every day, run from this company!!!

This is my 1st negative review, I never do this to a business, but feel this needs to be said. I have been a customer for about 6 years, and no complaint until this year. I have called once a monh since May complaing of a fungus. Also, I called since that time to have my sprinklers ADJUSTED so they would not go into the street or hit the house. Since May, my yard has increasingly gotten worse with lots of dead spots, broad leaf weeds, continued fungus, and sedge grass; we had a newly sodded yard at the start of their service. The monthly service tech said it's a fungus, the sprinkler tech said it's a dry lawn, and quoted me close to $900 to replace heads and add heads. I finally called to request Jeff, the owner, come out when I was off work, so he could see the issues and look over the sprinklers; he came when I was at work and then did not have the courtesy to call me. Jeff had his assistant call and told me the grass is being cut too short. She also said Jeff was not concerned with the sprinklers and the quote at this time. Needless to say, the professional landscaper, who cuts my St Augustine at 4 inches, was not happy. I asked that Jeff call me, but there was no response. The guarantee to replace what they damage will never get fulfilled because Jeff won't take responsibility. JEFF YOU ARE FIRED!

They were doing a great job on my yard before they fired me. They had a hard time killing some dollar weed but over all great service. I pre-paid for a year in advance and they sent me my money back when they stopped servicing me.

Run away from this company. After (2) years as a customer, my neighbor and I were fired by the owner Jeff. His Spring 2024 newsletter was similar to his previous one, blaming everything wrong with your lawn on "mother nature". He called last falls weather a sh--show and referred to my Pro Vista St Augustine turf as garbage. I have the best-looking grass in my area, but my neighbor's yard which is Zoysia is a disaster. Quality first claimed they were experts with Zoysia, which I removed just prior to hiring them. Good luck talking to the technician, as he does his best not to make contact with you or ask how you feel about your lawn. The last two visits consisted of Jeff's "tonic water for lawns" and some shrub care. Read the other reviews, it's never an issue with the company. If you complain it is either your fault or the weather. I am glad they sent an email cancelling us as a customer as it motivates me to warn others.

I highly recommend this company. The previous owner used them for years and I was impressed with the beautiful yard. After two years under my ownership, I can confidently say that they are the best lawn company I have ever had.

I was very impressed with my lawn technician and the ability to rescue a couple of our beautiful plants. The lawn is looking good for all the cold and dry weather we have had and I'm happy Quality First is on the job. Well done guys!!

I’ve been a customer of theirs for years. Yesterday their technician came out and I spoke to him in person and explained that I had been planting alternative groundcovers, like perennial peanut and frog fruit, in my lawn and asked if the weed treatments would target those (which I assumed they would). He assured me they would not be affected, but within 24 hours they are all dying after they had been doing so well until now. I’m furious that he would lie to my face and that I now have to spend the time and money to replace these plants.

I have been a loyal customer of Quality First Lawn and Shrub Care for approximately 8 years. Quality First Lawn and Shrub Care handled both my home and rental property. I never paid too close attention to the quality of the backyard's lawn for the rental property until I decided it was time to sell it. Once I did, it was clear that the backyard was not being serviced. I checked with my tenants and not once in the 2 years since they moved in did the Quality First Lawn and Shrub Care specialists go into the backyard. I can only assume that this lapse started with my original tenants. Given that I have been paying Quality First Lawn and Shrub Care for 8 years for a service that definitely has not been provided for the last two, I proposed Quality First Lawn and Shrub Care provide 2 years of free service. There response was we can give you 2 free treatments! Even if we assume that Quality First Lawn and Shrub Care provided the care for half of the 8 years, that still means I paid then $3,696.00 for doing a quarter of the contracted work! And their offer to "make things right" was worth $154.00.