Brown Brothers' Lawn Care in Olathe
11600 S Penrose St, Olathe, KS 66061, United States
About
We are a Lawn Care company located in Olathe, KS. We service all of Johnson County Kansas. Our service areas include Olathe, Overland Park, Leawood, Speing Hill, and Lenexa. We take pride in our work and strive to deliver the best quality of work and a great customer experience to you!
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Avoid this company! I had a very disappointing experience with their service. I scheduled an appointment for leaf removal in my backyard, and it took them weeks to show up. Even worse, I requested a notification when they arrived, but I never received any communication. The work was completed in November, yet I wasn’t billed until January. I was initially quoted $140 for the job, but was charged over double that amount. When I questioned the charges, they proceeded to bill me without confirming or offering any explanation. To top it off, the quality of the work was subpar—they did a poor job cleaning up the leaves. In summary, this was a terrible decision. I strongly advise looking elsewhere if you value reliable service and fair pricing.
Stay Away! Gives a good quoted price and even after you have paid in full, or above the original quote, the price just keeps increasing. Obviously puts the buyer in a bind when you have a half done project and they already have your money. Feel pressured to keep paying the increases as they can be attributed to material cost increases since the project began and whatnot. Overall unprofessional and 0 star business.
Clearly the worst service experience of any kind!! After I accepted service contract, I could not get a return phone call or text when the services I paid for were not rendered. I was finally able to talk to the owner ONLY after I got his lawn service guys that were mowing my lawn to call him on their phone because he would not return phone calls or text messages. After explaining that I was not getting what was agreed upon, he promised to come out, assess and make sure issues were addressed. After 3 weeks, no response. Now after 3 months, Spring Clean-up and mulching was not done per agreement, lawn and bed maintenance has not been done per agreement and no return phone calls or text messages… today, I’m cancelling services and would never recommend them to anyone. Unfortunately, a good friend recommended them and it’s the only reason I have tried to work with them this long. By the way, even as I try to cancel services, I can’t get a return phone call or text. Again, I should not be surprised!
Originally gave these guys five stars, then edited it to three stars after reaching out to them a couple of times with no response. Turns out I was texting to a number they use for outgoing messages. Derp. So now I’m back to five stars, with the comment I’d originally posted: that these guys are dependable as clockwork and did a fine job of mowing, edging, and blowing my driveway and sidewalks all last season.
In 2021 I requested an irrigation system installation quote but never heard back from Brown Bothers Lawn Care, however got on their email newsletter. In 2024 I decided to give them a second chance and request the installation of the irrigation system again. This time I also requested lawn fertilization service as well. They were prompt to reply back to the fertilization service but wanted to set up an appointment to meet in-person and see the property for irrigation. The day came and I received a call 10 minutes after the appointment claiming they can make the determination using satellite imaging and didn't need to meet me in-person. Well, why didn't you mention this earlier? Disclaimer, this is the same satellite imaging they claim to have used to provide me with the requested fertilization service; which was reasonably priced (hence, the only reason I am giving them 2 stars in the review) It has been 3 weeks now and not a word back from them about the irrigation quote. There's no reason to accept the fertilization quote since this is, in my opinion, poor business conduct for prospective customers. Show me that you care to get my business. I believe my money is as good to others as it is to you! Please continue reading (response to Brown Brothers' reply) Update as of 8/15/2024. Google should not take down the review because I am speaking the facts. Your irrigation quote came immediately ONLY AFTER my review posted. This is, in my opinion, a knee-jerk reaction since plenty of time had passed from initially requesting the quote and 3 weeks after being stood up for an "in-person visit for an estimate". It also took you 4 months to comment on my review. Yes, I didn't do business with them but it is because of their poor business conduct and others should know this as prospective customers. Dealing with this company is a waste of time!
A lot of these reviews seem fake or for another business. I hired Brown Brothers at the recommendation of my lawn guy. They said they came out and provided a quote based on what they saw. We went back and forth in email about specifics. I felt we had a good understanding of the scope of work. The work seemed good although they did not touch any of the trees I asked them to trim. To my surprise a month later they charge my card for more than double the quoted price. They made no attempt to contact me the day of service to discuss further work or scope of work. They refuse to work with me on price. The emails seem to be going nowhere. I would not recommend as their pricing is way off base from their quotes.
After my lawnmower kicked the bucket I was in need of someone to maintain my lawn for the summer last year. After doing some research I came across Brown Bros and I'm really happy I did. They responded immediately and were out a couple of days later to take care of my lawn. Not going to lie I got very spoiled with having them around, but all good things come to an end unfortunately. I highly recommend their services as they are very professional, courteous and do a great job. I'll be sure to look them up if I'm ever in need of their services again. Great work guys!!
STAY FAR AWAY FROM THIS COMPANY!!! I signed up with them on May 26, 2023. I was explicit that I needed lawn care and bush trimming and that I wanted the bushes trimmed immediately, sometime during the summer, and again in the fall. Also, my words verbatim, "I need the big bush trimmed so it's not touching the house. When it does, we have bugs that traverse the limbs and make it into the kitchen." I mean, very clear and succinct instructions, of which they affirmed would not be an issue. To be fair, I will give them a thumbs up on mowing. No issues there. On par with the plethora of other options out there. HOWEVER, when it came to the bushes, I had to call and text week after week and listen to empty commitments of when they would be out to address. I even asked them, "Do I need to just have you do the lawn and I find another company to take care of my bushes?" Finally, 7/14 my bushes get trimmed. Of course, I'm at work when it's done so I don't see it till I get off work. I immediately call them on Tuesday. My wife also calls. No immediate call back. The invoice for the bush trimming comes on 7/17 for $182.50. Imagine my surprise that I'm charged such an exorbitant amount for such poor service. I get the invoice at 9:24am. I paid the invoice at 9:35am. My reasonable expectation was that they would make things right so even though they were overpriced and rendering poor service, I wanted to make certain that on my end, the books were straight by paying them before the ink dries on the bill. Well, we finally get a call back a little over a week later. We're told that they'll come back out and re-do the bushes but they would charge us for it. I'm like why in the hell would I pay you for the SAME job twice???? Mind you, we initially contacted them when the work was completed so it's not like weeks or months have passed by. Our contact with them was HOURS after the service was performed! This whole ordeal with them does not rub me right in the least so I'm taking to the wonderful world of social media to let others know they should RUN, not walk, from dealing with this company. Lastly, the verbiage on their invoice is very blunt, pointed, and specific with their expectations for payment for services rendered. So, as I read it, I'm wondering...what about the focus on the customer? Meaning, how about you first render the services in a timely manner and with good quality with the same energy and expectation as you have on receiving your money?!?! It's a two-way street here folks. This company has lost sight of that little tidbit. BUT, they want their money!!!! I've advised them to not touch the bushes any further and that after this season is over, their services will no longer be utilized by me. I'd rather cut the yard with a pair of scissors than to deal with these people after this year! EDIT: Ummm, yeah...the bushes hadn't been trimmed since the end of last season when my previous mowing company retired. So that is EXACTLY why the 2nd item we discussed during our initial communication was to get the bushes trimmed ASAP! Again, it doesn't take a rocket scientist to do the math...May 26th to July 14th. During that time, riddled with empty rhetoric, yet no service until I was fed up and ready to go find someone to provide the service that Brown Brothers' committed to do but didn't provide in a timely manner. Address that! Let's discuss that! Further, I've got ALL text communication between myself and this company. He is correct, YES...they responded. Eventually. And read his words carefully, he stated they have an 'extensive' call record...of course, because I called weekly if not multiple times each week to see when they were coming out to do the bushes! DUH! Let's help the folks out here, shall we? As to my lack of factual details review, I'm adding pictures so you folks can read what I wrote, read what the owner wrote, then evaluate if this is what you want to spend $182.50 of your money on. Weigh the frustration and lost time babysitting the issue to get them out to FINALLY trim them.
Excellent customer service! Eddie does an amazing job! He and his team awesome!
Brown brothers did an excellent job raking the leaves in our yard. They got into all the nooks and cracks and the yard has never looked better.
Agreement was every two weeks but they cut more often and bill for it after the fact demanding payment even though we didn t agree to more cutting. When they did cut I had to complain and have them come back because they didn t cut or trim everything. That happened very often. They re pushy for payments on the unnecessary extra cuts and make excuses or blame the customer when they do a bad job.
Our normal mower (grandson) broke their leg so we needed someone quickly to finish out the season. Brown Brothers stepped in and did a great job. I would recommend them to anyone and will use them again if needed.
Too much of cutting sometimes that doesn t needed. Even I said no need and still showing up or texting me if I need to get anything done. Not professional. We have to called few times to tell them to come back and get all grass cut done.
After having a bad experience with TruGreen not showing up as scheduled last year, we decided to try Brown Brothers this year. Unfortunately, we had a similar issue with scheduling to the point that we have now been waiting over a month from initial schedule for the latest lawn treatment. Our lawn is currently overrun with broadleaf weeds. We have finally cancelled and are going to do the work ourselves. We did get responses and communication was professional from Brown Brothers, but the lack of execution was disappointing. I suspect we are not a major customer as we just have lawn treatment, so they likely prioritize bigger customers.
They came out and did my fall cleanup of leaves and branches from all the trees that are in our neighborhood. They mowed my lawn for one final time before the season ended and I look forward to them coming back out in the spring and maintaining my mowing and landscaping
Excellent communication and dependable service. Would highly recommend if you are looking for new lawn service.
Satisfactory with the yard work.
Did not address any of my concerns including calls and text messages about trimming and leaving back gate open and my dog got out.
Always on time and did a great job on our lawn.
I used Brown Brothers Lawn Care for mowing my yard. These guys did an amazing job. They worked as a team of 2 one mowed the other used the weed eater to trim my side walk and drive way. They always cleaned up any grass that was on the sidewalk and driveway. The guys always made sure my gate was closes before leaving, so my fur baby did get out. I would refer this company to all my friends. Thank you guys for doing such an amazing job. Cindy H.
Edited to add: Original review was left in January of 2022. Brown Brothers did not bother to respond to the original review until July 2022. The original invoice they submitted was incorrect with the wrong crew size and hours. Eddie did not believe me until i sent pictures of when they arrived and explained that there was only two people and not three. Then he miraculously was able to verify the information with his crew leader. After that he continued to harass me asking me to change my review - which I will not. Regardless of how nice my lawn looked I cannot overlook the unprofessional behavior of the owners of the company. Response from 7/19: Please feel free to reach out directly to myself as well for all 44 messages between Eddie and I for the full email conversation as they mention below. I was called heartless, slanderous, shameful and was told that money had corrupted my views. I asked repeatedly for Eddie (the owner) to stop emailing me however he chose to disregard the request. The crews DID do an amazing job on the yard. It looked fantastic. But the price gouging, late billing and obsessive behavior of the owner was what earned them one star. These guys under quote work to show up on site then price gouge. I received a quote for fall lawn removal for $140 plus cost to remove the waste ($70) - which was reasonable for the sized yard we have. I agreed to the quote and arranged for them to come out the first week of December. . Almost a month after the service was performed I received a bill for $490. When I sent an email requesting an explanation I was told that the price was accurate and they charge by the hour if they go over. The price they quoted was NOT an quote for my property but a base price for the service. What can I say - they got me. Don t let them get you too.
Brown Brothers has been reliable and professional. Been with them for 2 years and Im very happy with them. I recommend them if you have lawn care needs.
I love these guys! We had problems with our previous lawn mowing service as they repeatedly left the gate open and our puppy got out more than once (thankfully we have great neighbors!). We found Brown Brothers in a flier and I found the service easy to use. Eddie quickly sent me a quote and worked with me on pricing and services. He has always been responsive, even when our little escape artist managed to take advantage of the open gate once again. Rather than blaming it on us for having a dog he reinforced that he would work with the mowers on the situation and asked for a photo of her so they could make sure to keep her in the yard if she tried again. I love the ease of their online billing and automatic payments and feel their customer service is top notch! Try them out if youre looking for lawn care that takes a technology approach.
They do an excellent job mowing! Always on time and courteous!
Excellent work, timely responses. very happy with service.
My experience with Brown Brothers lawn service has been great. I started with them this Spring and I m very happy with their service. They are very conscientious and detailed with their work. I would recommend them If you are in need of lawn services. Positive Responsiveness, Quality, Professionalism, Value
Extremely responsive and are very detail oriented which is great for this type of service. Would definitely recommend
STAY AWAY!!!!!! I live with my parents and we hired this company this summer to do some lawn work and a little landscaping. During the summer they failed to mow when scheduled leaving us to take care of it. We would contact the company and would take days if not weeks to contact us back. We were excited for the landscaping and it looked subpar at best, same as the mowing. I could have hired a local teenager and they would have done a better job. When we asked about the quality there was always an excuse and blame placed on my parents. We received the bill for the landscaping and mowing and our draws dropped. It was thousands, THOUSANDS over what was quoted. Disgusting!!
Professional, courteous and conscientious!
Reliable quality service with very nice experience
They always show up when expected and are quick to address any problems if they arise. I would recommend using them if you need lawn care services in the Olathe area!
The work was adequate, but the prices are entirely too high. FWIW, I was not going to leave a review, as I had already expressed my displeasure directly to the company, but they sent me this link, so I followed up.
This past year I have been utilizing the Brown Brothers Lawn care. Every time they have done my lawn it has looked great and done thoroughly. They are always on time and great with their communication. Would highly recommend!
Highly recommend this Brown Brothers Lawn Care for lawn services/maintenance. Responsive, professional, fair priced, and a job well done.
Initially we got off to a slow start as a result of a misunderstanding, probably some of that is on me, but that is why I gave them 4 stars instead of 5. They are truly great at communicating, they show up, do their thing, and off they go. I m pleased with my lawn and how it appears. I really cannot say enough good about the Brown Brothers.
Im so glad we have Brown Brothers! Theyre very organized and are very responsive when I ask questions. Great company!
Brown Brothers Lawn Care made it easy to make sure I had no worries with my lawn. They were consistent with their schedule. They offer more services than mowing but I still like to get out and do a few things. Will probably take them up on more yard maintenance.
I would recommend
Brown Brothers Lawn Care is great to work with! They are always timely, great with their communication, and do an amazing job with my lawn. Highly recommend
We have used Brown Brothers for multiple years and could not think more highly of their services! They do a quick, great job and the owners are extremely quick to respond to get you set up and if you ever have any questions. They have even expanded their services which is great because this is a company you can rely on. We will continue to use and recommend them as long as we live in the areas they service!
We have had two prior lawn care companies and Brown brothers lawn care are by far the best. They are always on time, they work quickly and efficiently, our yard looks great and we don t have to worry about mowing! They also clean up the grass that gets mowed on our swing set, our driveway and steps. Hire them if you re looking for great service!
Great guys! I depend on them!
My lawn looks top notch this summer with Brown Brothers Lawn Care!
Outstanding customer service quality work!
Great communication, excellent response time, service was well done.
I recently fell at work and need my lawn mowed and they filled in tell I got back on my feet. I thought they were reasonably priced!
Installed rock landscape and did mowing, fertilizing, shrub trimming! Did a good job! When there were issues, they took care of them all! Positive
Brown Brothers Trimmed some trees for me and cleaned up the flowerbeds around my house! They went above and beyond!
They do an excellent job. Very consciencous.
We first noticed the well maintained appearance of our neighbors lawn. It was always cut and trimmed in a very professional manner. We started using the Brown Brothers service in the spring of 2020, and we were very pleased. They showed up when expected, as well as altered their schedule for us a couple of times, when we were having things done on our property. They always responded back to texts and emails promptly, and they have a very easy way to pay your bill monthly. I would definitely recommend these young men if you are in need of a lawn service.
Would recommend this company for residential and commercial owners. Their team members are hardworking, professional and easy to communicate with. They are always willing to do what I ask of them and my properties always look great!
I have used their lawn service for over two years and have been thoroughly satisfied with their performance. Any questions I had were answered promptly and courteously. They use excellent equipment for a great result for the cutting and trimming. I m sure you will be pleased if you decide to use their services- give Eddie a call to discuss you lawn care needs.
Our yard always looks great after Eddie and his crew mow. We would recommend them.
The guys had top notch equipment and took very little time to do a detailed, thorough job. Their strongest benefit is their reliability and communication. Calls/texts were always politely and promptly returned as the schedule changed as Nature tends to do. All of this for a reasonable price and value. Highly recd!!
Well I gave this company another chance its now 7:25pm no call no show. Its a shame I guess my business was not important enough for them..maybe I didnt own a big fancy home..Maybe we werent the right color. I dont know but I throw my hands up at this company..I definitely would not recommend this company to any one..smh Well after receiving their bad review they did contact me and apologize for everything and want to make amends..I am a reasonable person so I am willing to give them the opportunity to make the wrong right..I pray they will keep their word and do the job right this time..I will keep everyone posted on the outcome thank you
UPDATE: After 2 months I finally received our official invoice. It was almost $200 higher than we agreed on. We called to see if he would knock that off since the work was so poorly done and because that wasn t the agreed on price, or see if he d come fix his errors to justify the price, and he just justified that the extra was taxes even though every time I ve had bids done companies already include the taxes. Terribly unprofessional company . I don t usually take time to do reviews but I feel like it s important to relay my experience so maybe it doesn t happen to the next person who hires these guys. Maybe it can help Brown Brothers build a better business. We were looking for a company to do our landscaping around our back patio and I decided to hire brown brothers because they originally had the cheapest bid and they seemed easy to work with and they had great reviews online. However, my experience was very frustrating from beginning to end. Communication was very unprofessional, I would call and text Eddie and sometimes I wouldnt get a response, sometimes I d get a response a couple days later. He no called, no showed three times. I understand things happen and things need to get pushed back but it s completely unprofessional to not give your clients a courtesy call or text to let them know you re not coming when you planned. The bid I was originally given apparently didn t cover everything we discussed when Eddie came out the first time. I drew him the exact plan I had explained to him because the drawing he sent me wasn t what we originally talked about and it didn t include all the spaces we talked about. His bid also only covered the trees and bushes we talked about but not the flowers we talked about. I wasn t sure what flowers to go with but I told him what I was looking for and figured he d put an allowance in the bid and include some different flower options for me to chose from. Instead it wasn t in the bid and I ended up going and picking everything out myself at the landscaping store. Because of the horrible communication preparing for the landscaping plan, I knew I needed to be there for the install. And I was glad I was because even though we d gone over everything I wanted twice and he had the drawing of exactly how I wanted it, it wasn t being done right. The plants were being installed unevenly and in the wrong places, the width I d asked for between the patio and the edge of the mulch wasn t correct and because they d already dug it out and didn t start with a painted line to make sure it was right before digging I just had to deal with it, I asked for a curved edge for the mulch and he tried to do a straight line and then they tried to make it a curve the best they could but it s not exactly what I was wanting. There wasn t enough mulch put down, it s so thin you can see through it, the flag stones were just set on top of the mulch so they are a tripping hazard. Not even a month went by and grass is growing everywhere up through the mulch because no preemergent was put down. They literally just threw a thin layer of mulch over the dirt. Eddie hit our sprinkler line and said he wasn t sure what the pipe was he hit. He did come out and fix it after no showing twice. But I d asked him to make sure we were there to make sure it was being fixed correctly and he did it when we weren t home. Our sprinkler seems to be working fine but we can t see that it was repaired correctly and also our tree was replanted crooked and on top of the sprinkler line so we will most likely have to dig it all up again to move the line so roots don t grow in to it. So now we are going to have to fix all these problems and spend more money then if I would ve gone with a more professional company who does this full time. I found out through all of this that this is just something Eddie does on the side from school. Which is great if the work was being done right and communication was professional. I hope this honest review can help correct future business they do for other clients.
Timely, great communication, and great price. No hassle!! Highly recommend
These guys are great value for service. Always quick and very professional.
These young men do a great job! They always communicate with me if there are changes on scheduling and if I request something special they are accommodating!
Very responsive, quick completion, and well-executed job.
Classy gentlemen building a business ethically, laying stripes along the way.
The Brown Brothers took care of our lawn needs all summer and fall and did a great job. They worked around our schedule and were competitively priced and we will continue to utilize their services.
These two young men are delightful. They work hard and do everything they say they will. They are prompt, courteous and reliable. Their pricing is more than fair. I cant say enough good things about them.
I contacted Eddie about shoveling our driveway on a recent bitter snow day. He was quick to respond to my request for help and arrived on time the next morning to shovel. He and his brother were fast and efficient and cleared the walk from my driveway to the front door without being asked. For the next big snow, I will certainly want to use their services. Thanks!
Great price, perfect job!!
The entire experience was extremely positive. The brothers did a very fine job, rates are reasonable, and I will continue to use their services to save my back which makes me very happy.
