2628 Faudree Rd, Odessa, TX 79765, United States
TruGreen provides local, affordable lawn care in the Odessa area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Odessa community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 770-974-6267.
Started monthly treatments 2 years ago and my yard looks so much better with very few weeds or issues. The regular visits and treatment has made a huge difference. The technicians are always quick, efficient and respectful of my property.
Prompt service and did a great job spraying Jimmy D was very polite and knowledgeable
I’m so excited to tell you , you have an excellent employee that did my yard this morning. Carlos Gonzales !!!! He called ahead of time liked I have asked for before, not setting at my front door then calling . He explained what he was gonna do, and when I could water again, and I explained my concerns about my yard. Carlos actually did all of my yard and all the small little areas, with out me asking !!! This is a huge plus. He did my neighbor yard and we would both love hum. I would love to have him on my account and he services my yard every time.
These people had the balls to put a sign for their services in my enclosed backyard. I don’t have a front lawn and I don’t want salespeople knocking on my front door, much less placing advertisements in the middle of my backyard.
Hailey arrived on time and got right to work spraying grub treatment on my lawn. Per my request, she started in the backyard as I was cleaning up tree limbs in front yard. She was friendly, polite, knowledgeable, and she kindly answered my questions. Very satisfied with my service today.
I recently signed up for the weed control service with TruGreen Lawn Care. They promptly sent their technician Jimmy out to do the first treatment on my lawn. I wasn’t home at the time but from what I saw on my ring camera, Jimmy was professional and got the job done. Thank you for the great customer service!
Jimmy M did a great job as usual on our dormant oil treatment! Both Jimmy Dotson and Jimmy M always keep our yard looking great! Thank you guys for your hard work!!!
Mr. Stevenson provided quick service & was very professional. Grass is growing, yard is looking great.
Jim did a great job! Friendly and respectful of property! Answers any questions I have!
Great customer service.
Hector completed the service in a timely manner. Thank you.
Jim was such a gentleman he called before getting here and called when he arrived did his job talked to me and left great service
Hector was my TruGreen representative. He was on time, courteous and very professional. Thank you Hector!
Jimmy Dotson always does a great job. Thank you.
One of my shrub was dying, but he fixed it. I love it . excellent work
Thank you. Carlos G. Was very friendly and did a great job.
Derrick is very professional and answers all my question, great service tech.
Excellent service.
My yard is beautiful because of Tru-Green lawn service
Yard looks great
Great!
Great service to have.
Great service and the great communication.
Very professional and caring techs. Looking forward to a green future:)
Glenn had a lot of knowledge and concern for helping me to get my grass green and growing again. Very friendly and courteous .
Justin is always a joy.
Really really good service and a very green lawn.
Hector was prompt, professional and thorough with the mosquito repellent spray.
Randy Dotson is the best technician that TreeGreen has. Randy is knowledgeable, trustworthy, careful with our property and is just good people.
Great service! Easy to set up and take care off.
Thank you Mr Casey McDaniel for listening to my concerns of my lawn care
Our Lawn Specialist is very thorough when he comes to our home to treat our yard. I am very satisfied. Our Technician/ Specialist is Derek G. Hes very friendly also!
Great job. Very nice and explained what he was going to do. I had put sevin dust on my rose bushes and he explained that he couldn t spray them because of unknown chemical reaction.
Development says no solicitation. They walk right past and bother everyone anyways.
The employee listened to my concern and problem areas and he advised he would pay special attention to those areas
Fast and friendly, let me know what he did and when he was through! Great job!
I tried this once with photos and it wouldnt work., guess they dont post negative messages. I have been a customer for years +/- Ann yard looks nothing like the ones in their ads. Guess thats why they dont put a sign in my yard.
Lawn tech Jimmy Dotson was very professional
Great services from True Green as always!
Joshua is a very professional young man with a great attitude. He listened and answered all my questions. He took the time to interact with me about my yard. If possible I would like Joshua to be the one coming out to do my yard from now on. Thank you so much Joshua. May God Bless you beyond.
They have done good last two times
Employees were very professional and helped me work out a plan that I had all wrong! Jesus was awesome! Keep up the good work
Echo was very efficient and friendly. Understood just what was needed to be done!
Tech, came in, sprayed and left. Didnt say anything, but did a good job.
Derek G did a great job , he made sure to make contact with me if I had any issues or questions. Derek answered any questions I had and was very polite and knowledgeable. Thank you Derek G !!
Derek was very personable and answered my questions to my satisfaction. I would recommend True Green for your lawn service.
Great company they work with you on getting your lawn in top shape. If there is weeds in between services, if you call them they ll come back out and spray no charge.
Waiting for results we will see
Derek was very thorough and we appreciate his attention to detail!! He did a great job!
Derek kept in touch and let me know when he was arriving. Once here, he introduced himself and let me know what he was applying to our yard and what for. He let me know when he completed the task and gave me instructions on what to do. Very pleasant and polite young man.
The crew arrived on time did a good job and didn t take them very long
Hector H was thorough and listened to my request on spots that need extra work. Very polite and patient
Jimmy has done my trees and shrubs for I don t know over 10 years and he s been helping me with a new tree that I just got last year and it s doing good. It s grown probably 2 foot but I can t wait for leaves to come on it anyway, Jimmy knows what to do and which stuff to put on it and the same with my shrubs is very good and very polite
Thank you Derek for doing my yard again. The weeds are tough! You don t miss even one weed.hopefully this will kill them.
Randy is always courteous and very informative about my trees/shrubs.
Good job
Technician did a great in spraying the trees. He is very knowledgeable in lawn care.
my most fav thg abt trugreen is my tree serv tech, Jimmy D. he is so knowledgeable, friendly and so helpful. if i c Jimmy D, i know my trees and bushes of which i have alot, r going to b treated with the utmost of care. he has saved all my big oaks from the freezes we ve had. he takes time to answer all my questions and tell me what to do, even if its abt my lawn which is not what he s there to take care of. ive been so fortunate to have Jimmy D for many yrs. id b lost without him. trugreen is very blessed to have Jimmy D wking for them. he knows how to really do the job right!!
My company has worked on several projects with TruGreen and they have been honest and accommodating as partners. Jason is great to deal with and I will continue to work with them to help our mutual customers together.
Fertilized also
I would only change I would make is the price of the service!
Very professional. The technician do explain things and suggestions
All they did is charge 70$+ a month to treat every 3 months with fertilizer pellets YOU CAN BUY AT THE STORE FOR A HALF THE COST OF SCOTTS MAX(37$ (5000Cu/Ft)) and did NOTHING! LITERALLY.
No interaction with tech, even though I came out and greeted her by her name. I had a msg that Ashley would be servicing. Never heard anything else from her .as to what she was actually doing .she just did her thing and left Services
Luis P was on time and professional. He put dry fertilizer down evenly. He saw I had a few broad leaf weeds coming and spot sprayed.
So far so good
My professional Shaquille R was one time and friendly. He listened to my concerns about my lawn and how he would take care of them. He was a very good. My lawn has been doing well since I started using TruGreen. Well worth the money.
Spoke with Technician. Very professional young man. He stated he would be our regular Tech from now on, which will help so much. He knows exactly what s going on with our yard.
TruGreen saved my lawn and even took care of my Shrubs! Be sure to ask about discounts, my account manager saved me with savings
Yard been looking better but still lots of weeds
Changing my 5 star rating to 1 star. Of I could give 0 stars I would. First treatment the ariation. Thats service was 5 star. After that, the treatment service was horrible. I have 3 yards and have called many times because they didnt do anything to the 3rd yard. They finally schedule the missed treatment, then sent a text saying they were unable to come and sorry for the inconvenience. The very next day they charged me $81 out of my bank. Customer service was very rude. Instead of reversing the charge, they argued with me saying they had the right to charge the missed area because it was part of my plan but they never did it. I immediately canceled my service and I would not recommend this company. I wish I would have read some of the other bad reviews before I hired them.
Michael Herrera saw my yard needed extra care and addressed that with me. I appreciate his expertise and concern.
Was told would spray my front yard for weeds and fertilize. Tech shows up and only spot treats for weeds. Showed up at 11:36 gone by 11:52. 10,000 sqft yard. Called and talked to salesman and he agreed that it should have taken longer and would send a different tech out. I told him no thanks if you can t show and do the job right the first time then don t come back. Would not recommend this place .
Our lawn is looking better than it ever has since we lived here
Glenn c is a very nice person. He is very professional and thorough.
Derek G is very professional
Love Mr Jimmy!!!!
Luis did a great job today!
Derek did a great job today. He completed the scheduled service in my backyard and also treated some pop up weeds . I appreciate his concern for the quality of his service.
Michael H was my technician today. He was super nice and super informative. He explained to me in detail what they were doing and how it was helpful! One of the nicest technicians I have had in a while.
Michael H did a great job. Had a plan - explained it to me -told me what to do after the visit, and what not to do - and what to expect from the treatment as well as when to expect the next visit. Thanks again!
Very professional and awesome service from Michael Herrera.
The tech Nathaniel done an excellent job also explained the problems that. My lawn is having and what it needs to improve. He explained the problem well. Good job
Nethaniel was very informative and professional. Can t wait to see the results!
If I could give zero stars I would. The worst customer service, no respect for their customers, and they robbed me hundreds of dollars. They will add on services that you didn t authorize and charge you without your consent. Absolutely horrified with their services.
Nathaniel treated our yard today with pre-emergent and fertilizer. I asked about a weed I had been seeing and he took the time to research it and locate the right weed killer from another technician and made the extra effort to take care of it the same day. He was very professional and kept me informed during the entire process. Thank you Nathaniel, well done!!
Today Tamarick did a through job which is what we pay for . He had to come and redo work of another guy that was a minimalist . I appreciate Tamaricks work ethic and professionalism .
Technician was attentive to my questions, and answer them professionally with knowledge and with patients Thank you! Positive
The tech Michael Herrera called me to let me know that my dogs were out , Instead of leaving he waited till I called him back that they were being put up , he did what he needed to do and informed me about some neglected parts of my yard on my part and he took the time to help me with it , very very professional
Michael H did an amazing job taking care of the problems his coworkers have caused. Very professional and knowledgeable, I feel confident after speaking with him the job will be done correctly moving forward. Hopefully they will him train his coworkers on how to properly do the job.
To soon to be able to see weed control after performing spay.
Keep my yard looking great! Very Professional!
My husband was incorrectly signed up for the wrong services and the money was taken out of his account. Tru green sent a check in the mail that was lost , instead of returning the money back to the original account it was taken out of a check was sent and never received and the supervisor is telling us there is no way to resend the check or refund the $600 worst customer service ever ! Will be taking legal action!!
micheal H answered all my questions very polite. Young man spray for weeds great service today.
Excellent service! Jimmy M was very informative and helpful. Highly recommend
Glen explained everything he did. He s a very nice and knowledgeable man. I highly recommend him.
My professional Mr. Glen I tell you what trugreen needs more employees like him!! He was very informative and passionate of his job and also kept in contact with me just to check see how my grass was responding to the treatments and staying on top of it couldn t be happier with Mr. Glen thank you sir.
Perfect service and attention as always, thank you!
1200 a year the owner before me showed receipts. Told me of his issues and specifically his trouble with the chemicals lets just say I went with his recommendation to look elsewhere
Customer service SUCKS! No way to contact this business locally. Find a local company that can be contacted immediately when needed. Total waste of money.
Lawn looks great
Will not show up in time specified. Will not let you know when. My appointment is supposed to be once a month. It is now going on 6 weeks since lawn was treated
I really like the way they keep the weeds from over whelming me. I may see a weed here and there and I will pull it but that s understandable when I see other peoples lawns full of weeds.
I asked for them to come and spray before a party. They made sure to show up in the morning with a team! Wow! So happy!!
We have more weeds after having their service than before. They come regularly, their service techs are friendly but their products are just not taking care of our yard like we would like. Canceling so we can take care of it on our own.
I want to express my disappointment of the service I received 04/01/2021. If this was a April Fools prank. You got me. The quality of Aeration job I received. Was embarrassing and horrible. We have been looking forward to have the yard being aerated and excited for the change. But what we got was disappointing very little aeration if any through the entire yard. The tech was at my home for 20 minutes. Not enough time to complete my entire yard. Please give me back my hard earn money.
Trugreen is a true fraud. I cannot believe a company that is so well known can provide such mediocre service. These people will find all kinds of excuses not to show up, and when they do show up they do a bad job or they just stick a flag on the ground to notify home owner that they came by without doing anything. This company is a joke and a disgrace.
I chose to go with tru green because I thought I was going to get the personal care they speak of on their website. I was having a bad weed problem in my backyard. They come out and spray fertilizer on my front yard only. On their site they state they test soil that is far from truth because if this was true they would have quickly learned I had fake grass in my front yard. They didnt even read what I had put services for. I asked for my back yard to be treated and he never went back to my back yard. They were at my house for 6 minutes sprayed my front fake grass lawn and left and never issued me a refund when asked. So had to spend money for them to fertilize fake grass !!
I have two services with Tru Green. One is their normal lawn treatment, which works pretty well save for the time I had to remind them to come back and do the side yard. I added the mosquito treatment last week, and that has been an absolute train wreck. They treated the wrong house. Again- they went to the wrong house, and it isnt possible to get to an actual human to help me fix the problem. I know they went to the wrong house, because they didnt leave their normal note on my door nor sign in my yard. I got to meet a new neighbor, though, because the woman who lives two blocks down with the same two last digits in her address got paperwork thanking me for my business, and they left signs that they had treated that yard. She called, waited half an hour, got somebody on the line, that TruGreen rep noted the issue, and then said I would have to call. I did, waited a half hour, and couldnt get through to anyone. I sent in an email, a customer service form, and an online review all to no avail. Dear TruGreen person who eventually reads this, please dont tell me to repeat those steps. I already tried it. I am posting under my real name, so you should be able to find me. I eventually got into an automated chat with a representative who said they would send someone to fix it and... nothing happened. I tried to call today again and couldnt get through. I would really like the mosquito treatment for which I paid, please and thank you. Ideally, that will come with some sort of an apology and a way to actually get through to an actual human who will help me solve my problem.
I wasnt notified of a service in time to leave a gate unlocked. Now I cant get an answer to schedule it.....long phone waits, left my number for return call, they dont call. Have been a chat list for a while. If they cant answer a customers call, them I am about to cancel any further services... as of today the aeration service has not been done, was scheduled yesterday and moved to today, see on my ap that is could not be done. I have left a gate open both days. I paid for front and back yard. If the back yard isnt going to happen, I need a refund and definitely want to cancel the next one. I have been on hold for nearly 20 minutes. Chat isnt any better. Doesnt matter whether I call the 800 number or your local number....
I scheduled Mosquito Defense 5 times and the technician either didn t show or decided they didn t want to do their job.
Lawn Weed Control - Aerating the Lawn as well as Tree & Shrub Feeding Lawn Feeding Positive
An older gentleman from trugreen has spent the day soliciting our neighborhood in Odessa. He has been rude to every neighbor I have spoken to. Not only is is extremely unprofessional to go around soliciting in a pandemic where people are trying to isolate, but he insulted multiple of our lawns and other people s finances when they said the service was not in their budget right now. It is a poor choice for this company to have someone with such a sour attitude attempting to find new clients.
We have been loyal customers for three years. The first year was wonderful, second mediocre, this year...our yard is invaded with weeds again. We have called in regards to our dissatisfaction and lack of fertilization (which we were charged for) only to have them send someone out to walk around with a weed killer spray for ten minutes tops and then he sat in his truck in front of the house for about 15 minutes. We are exploring other options unfortunately because weve gone from having a beautiful lawn to a weed filled lawn. Very discouraging.
Since our lawn looked so fabulous 3 of our neighbors started True Green Care....what else do you need to know?
My lawn started dying and the technician did nothing. When I asked if he noticed, he said you need to call a manager. I tried several times and it took nearly 3 weeks. Finally a manager called and said he was having the tech apply more chemicals. I asked the manager to follow up to see if the problem is getting better and he said I would need to call him. Meanwhile I have had to spend tons on water to try to get the dead spots to regrow. I also have to deal with my dogs tracking in dirt and mud. What a joke!!!
Never had a problem with service just high for monthly one tie service.
3 years and still have tons of weeds. And getting worse. They take your money and do not care at all about service. Waste of money.
I do not recommend using truegreen....they are a bunch of lying people...
The people that come to treat are hit or miss. Some are nice, some rude.
Weve had Tru Green come out for over a year now and our lawn has really been improving!
Nice and professional Grat job on your Yard
If I could leave them 0 Stars I would. We have been trying to get them out for over three weeks now with the promises of, be there by Monday , sorry,be there on Tuesday , can t be there now until next week and we have to call them after they never show. Very poor management- funny how they want you to pay all this money up front but can t deliver their great service they promise.
TERRIBLE SERVICE!!! I called TruGreen a while ago, and I decided to become a returning customer of theirs, after millions of calls from them and promises that they had new management and had it together now. Even though I had a bad experience with them years ago, I decided to give them another try,and boy do I regret it! They scheduled to come do a treatment on my yard, and it was never done on that particular day. They rescheduled without even calling to let me know about it. When I called to see why they didnt show, the guy I spoke to on the phone told me that if I would have called a month ago they could have given me better service, but I was late. I told the guy that if I was so late scheduling my first service with them in March, instead of February, then to go ahead and remove me off of their schedule if they did not think that they could do a good job for my yard. Long story short, I decided just to cancel with them all together. They were already starting off on the wrong track and I did not have time for that! Save yourself the headache and go with someone else.
I set up a year plan to get my yard looking good, they came twice, and my yard was takin over with weeds, called for a retreat, had is scheduled, they never showed, called to find out why, they said I was never scheduled, they scheduled me again, and they never showed. I called again, to cancel, they begged me to give them another chance, so I did. They scheduled another retreat, plus one 2 weeks after, and I eve again they never showed, I called they couldn t find a manager to get this fixed, one was not available, they said they would leave a message for one to call me. Here we are 2 days later and still haven t heard from them. So I canceled. They are not consistent with anything and would never recommend them to anyone for any service.
Disappointing. I had to call and fire them today, because I could never get anyone from the local office to call me. After a year of their service, I had concerns about some thin/bare spots still in my lawn. I wanted to talk to an actual lawn care expert face-to-face and see what they thought we could do about the problem areas. Made several attempts to get someone to set an appointment with me and was promised several times that someone would call. They never did. Their techs would show up like lawn-care ninjas when we werent home and leave a sorry we missed you note on the door explaining that they had sprayed some random weed control chemicals on our lawn. We dont have a problem with weeds any more, so I am satisfied with that part, but the fact that I could not get them to respond to my other concerns was the deal-breaker. Its really a shame. I gave them ample opportunity to keep my business, but I think they only want the easy stuff. Sorry, Trugreen. From now on Ill give my money to someone else who actually cares about customer satisfaction.
Very friendly professional and affordable!
Doing a great jobs weed are almost gone and lawn is looking good so glad I got tru green on top of everything.
There doing a great kid so far. Reason for 3 stars still have have a healthy crop of sand burs . This was the reason for services.
Worst experience ever. Once I FINALLY got them to my house, they did the work they were supposed to. After that they cancelled 5 TIMES, saying that they couldnt find the address. Even after I had called them to inform the technician to call before he came. All 5 TIMES I had taken off work to wait for them !!!!!
Technician didn t show up. He said he was unable to perform the scheduled service because our gate was locked. Our gate WAS NOT LOCKED. I intentionally left gate open because I knew they were scheduled AND I had put our 6 dogs in the house in preparation. I m really considering canceling all of my services (4 in total)with them. I really can t tell they are doing that much good anyways. Extremely disappointed.
No real customer satisfaction and do not care about there employees. Just what they can get done to make there branch numbers look better
They are taking such good care of my lawn!
Mosquito shield has worked wonders! We love being able to sit outside in the summer & not get eaten alive by mosquitoes!
I have had a TruGreen for six months now. The techs that come out Have done a good job they do what they are supposed to do. On the other hand the call center that you have to call failed to tell you that you only get a call from the local office24 hours in advance. I don t know what it is that they use for the lawn but in six months it has not worked on my lawn. I live in West Texas and I got Trugreen mainly for weeds and burrs. To my dismay I still have weeds and burrs. I am sad to say I will no longer be paying for a service that cannot take care of my needs in lawn care.
We have 2 services with True Green, one is mosquito defence & the other is weed controller. Very happy with both!
The new management team is excellent. Service problems in the past but Truegreen is doing a great job now. I would recommend their service to family and friends now Thanks for the improvements
Was a customer for 4 years, with a fertilizer/weed control plan. Havent had many issues, until this fall. My law got full of stickers and milk weed. I was told that in order for them to guarantee the weed control, I had to pay for two more applications. I already do 7 applications per year! Had been with them since they bought out Scotts, but have since cancelled my subscription. Looking for other options. Do not recommend Truegreen. Terrible customer service.
Someone called to give me quotes. I had all the information I wanted, told the person thank you and let discuss with my husband. He kept asking questions that I did not have time to answer. Had to hang up and then he called me back to rep remind ME for hanging up. True professional. DONT USE TRU GREEN!
My called to get fleas & Tick treatment. That what she called for. They told her it was called mosquito treatment. I know because I also spoke with them. They went on to tell her that when they transfer her to confirm. That they were going to call it mosquito treatment. Anyway they came out to spray. The so called G manager was one that came out. Then 3 days later I found it ticks. I thought give it a few more days. Then again 7days after they came out. My wife found ticks & took pictures send it too them. They called & said they dont treat for fleas & Ticks. My wife was so mad !!!! Thats what she was looking for & why she called. She told them she was not going to pay them.
I like that the technician will explain what they are doing to my lawn and how I can help the treatment do its best to work. If Im not home they will still do the service and leave me a message as to what to do to help the treatment work. I also like how they do not force treatments on me. They will call or speak in person and suggest something for me and if I say no they will take it and respect my decision. They wont continue talking for ten minutes about how I need it for this or that.
they are over fertilizing my yard and I have called repeatedly for them to halt services until they send a manager to inspect and repair. they keep putting fertilizer. it was beautiful grass last year and now its yellow and struggling.
I dont recommend. We recently cancelled and I keep being told a manager will contact me, I originally reached out in March, so 6 weeks and no word. Trugreen always treated our front yard but rarely our back because wed forget to unlock the gate and there is a huge difference between the two, our front is dying and the backyard looks great. Its sad that even after we used their service for over a year, that they came and solicited on our door 2 weeks after cancelling for the weed growth.
my specialist allways acts in a professional and friendly manner. He explains what application he is applying and what results are expected. My lawn looks great compared to the neighbors around me who do not apply weed killer or fertilizer.
I would not recommend Truegreen I any shape form or fashion. They initially lied about fertilizing my yard after they learned I have cameras and proved the work was not done the branch manger called put my mind at ease. After a few weeks he too will not answer my calls on his personal phone.(which he stated is always on his body) This will escalate into a lawsuit this company is very deceptive BEWARE...
An outstanding service... And results!!! I wish I could answer this but I am almost never home when he comes. He leaves a message in the door. But my lawn is healthy and beautiful. That speaks for itself! ð
This place is the worste customer service Ive ever experienced! We had them at our 1st home about 5 years ago, we had nice grass , just wanted them to keep it healthy, well after the first 2 applies our grass turned yellow and pretty much died! Foward to now, were in our second home in wich I figured I would give them another chance, maybe just the person at the time, Well they did the same to our yard! They blame us for enseficiant water, well not true, water bill to prove it. They dont come out when they say or call, and just show up when they feel like it! Save yourself time and money by going with someone else or better yet, do it yourself. HATE TRUGREEN!!!!!!! THEY SUCK!
Terrible, terrible, TERRIBLE company. But, dont worry, their customer service is even worse. Ive actually never experienced worse customer service and I use AT&T for both my internet and phones.
Corey is an outstanding asset to your business. He is always thorough and very pleasant. Corey has even answered my question when he was at my neighbors house. The neighbors were so pleased with my lawn, I referred them to your business, as long as they only had Corey.
Good
They charged me for an aeration but never told me that was extra. I was supposed to get an introductory price of $30 which turned into 80. They are giving me back 50 but wouldnt deduct the $180 for the aeration even though they never told me it was extra. They are deceptive and I would watch it if you decide to use them. Oh and BTW....the treatment didnt kill my weeds so I paid $210 for nothing!
Our lawn was the envy of all neighbors with compliments coming left and right. Our specialists were there when they should they would be there and helped keep our lawn well manicured throughout the summer!
Truly Green! I appreciate the automated notification of scheduled service and the friendliness of all of your specialists. I have been with TruGreen for a decade or more and plan to continue using your services. Very friendly personnel from you customer service to your lawn specialists.
These guys are terrible, the rep on the phone promised seeding of our bald spots in our lawn and all we had to do was mow and water. Come to find out they don t even do seeding in this area. I then called for a refund and they never got back to me. These guys are a Joke!!!
Does not live up to their promises or guarantee. Customer service is slow to respond. My lawn suffered under their lawn care program. They did not provide the additional antifungal treatment my lawn needed. I was able to fix my lawn in a few weeks. This was after firing Trugreen following 3 months of horrible service and ineffective lawn care.
My Tree & Shrub specialist is friendly, professional, & knowledgeable. I feel as if he & I are equally committed to improving the quality & appearance of my landscape plants & shrubs. I have seen an appreciable difference in my trees & shrubs since I initiated services.
I decided to try TruGreen. After a few months I noticed that they werent treating about 1/4 of my yard. This part of the yard didnt get the pre-emergent so it was full of weeds. I called to cancel the service and they offered me two free months and I reluctantly agreed. This past week they came to treat my yard, the next day all the grass shriveled up and turned brown. I contacted TruGreen and local manager, they had an incorrect mixture and they killed a lot of peoples yards. Their solution was to water every day to wash out the high amount of salt. They didnt offer to pay my water bill or anything. I hate TruGreen they turned my yard into the worst yard in the neighborhood and they are very expensive.
I was impressed with the latest TruGreen specialist because not only did we get a call the day before the scheduled service, the technician called the morning of the service to let me know he was on his way and that we were his first scheduled appointment. I really appreciated this as we never know when to put our dogs in the house, whether the service will be in the morning or the afternoon. We have fought with TruGreen over this because our dogs are outside dogs and my husband or I have to leave work and go let them out at lunch or check to see if TruGreen has come or not to see if they can be let outside or not. So, by the technician calling this time, it was a huge relief to know we could let the dogs out at lunch and not worry about them the rest of the day being in the house.
I have been pleased with Tru Green our lawn does real well -we had problems with grub worms but after we got it treated our lawn is doing better. The specialist that treat the lawn has always been nice. We have used TruGreen for about 5 years and we have been pleased!
Never a problem with the professionals at TRUEGREEN. My lawn looks great!
Professional work done in a timely manner. Yard already showing results.