TruGreen Lawn Care in North Augusta

Great service as usual.

Mary did a great job! She was friendly, fast and informative.

On time, explained service. Very professional They have rescued my Crepe Myrtles!

I am happy with svc and would reccomemend this svc to my family ang friends.

Service Technician was here on time and preform treatment to my lawn in a professional manner

Highly recommend TruGreen! Great customer service and very knowledgeable service personnel. They do a great job!

He did what he supposed to do

The service technician was very nice and respectful. Even did the service in the rain!!

Love the interaction

Very hospitality Polite. Good advice she has given me

Quick and efficient work on our shrubs.

Technician was fully aware of the site and special details.

Great customer service ,very polite, meeting my expectations.

Always professional always on time and always does a good job thank you very much

The tech was very knowledgeable and professional

A good job

David W. did a thorough and efficient job today. Arrived within the projected time window; answered my questions; and was responsive, professional, respectful, and friendly, which I appreciated.

Service was fast accurate and friendly

Great job Kyle. Love this service. Great communication and workmanship. Thank you

The service people are very professional. My whole yard and lawn is looking so much better now.

Jamard was the Trugreen representative that came to my house. A very knowledgeable and respectful Young man. He let me know step by step the process and what to expect.

Brittney was great

Mr. Kyle jones did an exceptional job today. He was courteous and professional.

Serviced are good. Need to pay more attention for weed treatment

TruGreen was very interested in my concerns and offered a plan that should remedy the problem..

I think they should physically come to the home to determine the right strategy to care for your lawn. If I knew lime was what I really needed I wouldnt have signed up for things I had already done myself. Putting fertilizer on at this point seems backwards, but what do I know.

These guys just like to harass people that want to be left alone you tell me I m off your list but I still get these hangers twice a month. You could at least put the flier directly in my trash can.

My representative is courteous and efficient, and knowledgeable of service being applied to the lawn.

First class service! Very thorough and efficient!

David was most helpful. Explained what service he was doing for the lawn. Also did a quote for an untreated new area and gave cost for that. Very kind! Dont see that often enough anymore. Great customer service today!

Professional. Answered all my questions

My Correct address was quoted for service on site and in person. The first appointment was missed because the technician went to service the wrong address. I called and gave my address again to customer service. The following day that appointment was missed because they too went to the wrong address. Again I called customer service and gave my address. This is what poor management looks like!

The technician Steven was outstanding! He entertained all of my concerns and questions! He had a very caring and positive attitude!

We are very pleased with our service and receive many positive comments about how nice our yard looks. We now started service for our daughters lawn as well!

Great job at bringing my lawn back to life.

Great effort! Thanks for the continuous great care you give to my lawn. Thanks Brittany S!!! Excellent support!!! Scott Long

TruGreen people are both professional and knowledgeable. My yard is MUCH improved!

Very professional.

They came out and performed there first service. There was no evidence that they did my back yard(granules). They were in and out in 19 minutes. Called customer service, they came back out to do the back yard that they missed. I treated the back yard with fertilizer granules. They still did not treat for fire ants in the back yard. Very disappointed in service.

04/29/24. Trees & Shrubs. Carol was here; sprayed everything thoroughly. I hope it takes care of white flies, especially in the back yard. She does a good job and talks a little while she works. A good employee!

They come and do a great job. They always leave thorough notes about job performed.

Ross was very nice and explained our lawn trearment.

Appreciate the service for my yard and the great customer service from Demetrick. Cant wait to see the results. Thanks again!

Mary came out to do a Mosquito treatment. I explained to jer some problem areas and she happily sprayed there. Thank you mary and true green I truly appreciate you as we enjoy being outs8de and the Mosquitoes have been a huge problem

My technician is doing a good job controlling the weeds.

Great Customer Service & Honest Advice on proper lawn care services.

Bennet was very professional and thorough. He did a first class job and had showed great respect for me and my property.

Great first start today, with Demetrick doing lawn treatment!

Phenomenal service thus far!! My lawn is beginning to look healthy.

Very happy with the progress!! Very professional service!

Very professional. Steven B explained everything to me in full. He also informed me of what would happen in the next 10 to 14 days. My lawn is bare and needed the professional touch.

Very satisfied. Thank you.

Although Trugreen canceled this appointment, the tech came anyway and treated out lawn. Thanks Matthew J

Kyle was helpful in answering my questions. He was knowledgeable and pleasant. Thank you.

Trugreen does a great job in maintaining my grass with fertilizer and weed control.. They also keep me informed with appointments for application for lawn care. Thank you

Matthew did a fabulous job. He was thorough and explained exactly what he was doing and what to expect after the treatment. He was friendly and polite. Thank you Matthew.

Frank did a great job! He is always pleasant and exemplifies excellent customer service.

Front yard is weed free and that part gets 5 stars, problem is my back yard. It gets done occasionally, and it is FULL of weeds currently. Not sure why my back yard gets left off more often than not, the gate is not locked and no pets outside.

David Stanley is best in class and does great work

Kyle did a fabulous job and did a good job of explaining what he was going to do. He was also a very competent & kind young man!!

So far so good with my True Green experience. As the weather takes a turn for the better and our grass begins to grow, I m looking forward to seeing the results of the treatments. The young man, Kyle, who has serviced us so far has been nothing but pleasant and accommodating.

Concerned about putting down lime just after a heavy rain and with more rain predicted tonight and next couple of days.

David did a great job getting my yard ready for spring. I m very satisfied with his customer service and professionalism.

good service, good results

Kyle was very professional came in went right to work

3/1424: Techician rang doorbell, advised he was applying pre-emergent treatment. I watched him apply treatment in the backyard, which appeared to be very thorough. Old post: Technician rang doorbell and announced his presence, answered my questions, went about his business, and quietly departed.

I was at the hospital when they came. The note was left describing what was done but I could not tell

Tech is very professional however i need someone to view my soil report. My grass is dying down to the dirt!!

I HAVE HAD NOTHING BUT WONDERFUL RESULITSWITH MY LAWN FROM USING THIS COMPANY THEY DO OUTSTANDING WORK

Carol was courteous, professional, and thorough. She was aware of needs and treated appropriately. She was also sure to communicate with me. Great service.

Super work on our trees and shrubs

Matthew performed lawn treatment efficiently and told me what he was applying. Great service

The guy this morning didnt do my back yard. He just placed a marker back there. He didnt know I have a camera. The second guy did a great job by doing my backyard.

Kyle did a great job!

Job done on time. Matthew courteous and professional

Great service and lawn care.

Bennett did a great job took time to walk the property to and see the areas to treat

Matthew was timely and left a message in the yard for me to read. I have 2 dogs so I appreciated him telling me to wait until the treatment was dry.

Kyle was very nice and helpful

D is the best@!

Already posted once, or so I thought....

Getting a local person is IMPOSSIBLE. I would love to write about a good experience. TruGreen sales guy was a good sell, saved me money, and had me convinced my experience would be the same if not better than Scotts - because TruGreen Corp now owns Scotts. I told him I heard about issues with TruGreen - I was assured it would all be good. He told me to call him with issues. What he meant was call the TruGreen call center. When you call TruGreen, you never talk to anyone local. The local number directs into a call center. Its frustrating when you are trying to arrange an in between spraying, or you have an issue. Also, you get the automated call that they will be out to spray on a certain day, and then they dont show up. They dont call to reschedule to make sure your gate is unlocked, etc - you get another automated call saying theyll be out another day to spray. The grass is green - so are all the weeds. They sprayed and thistle among other weeds continues to grow. Its all a very pretty shade of green though. We had the manager out to see, and he had them come out and spray again - and the weeds keep growing. Look, its a great price - if you like weeding your own lawn. They had to beat my Scotts price to get me to switch, but Ill pay more for a weed free lawn. I would love to be able to call and talk to someone local about my poor service, but I cant. Scotts has someone in the office every day - local and live. AND - I had very few weed issues with them - if I called about issues they came out promptly and solved the issue.

Charlton was wonderful. Courteous and friendly.

Upon my father s death last May, I informed this company that he had passed and that I would need to be contacted in regard to his account as his daughter and representative of his estate. He had a $400 credit on his account, and despite our backyard being padlocked, this company continued to debit from the credit and dishonestly report that his yard had been tended to. Upon calling, when I asked how is it that you are reporting having come to a property just three days ago when there is an alarm and five cameras on the property? I must ve stumped the first customer service representative because he started to make up excuses and then the call conveniently dropped. The second customer service representative spoke of my father with a disrespectful tone and started to go back and forth with me when I asked about a credit- stating and? My mama died too! The third time I called back, the company stated that they came out on the 3rd which is impossible when I have cameras and alarms if there is any disturbance. The company told me that I need to send my footage to prove that no one came! Doesn t make sense to me. Then a manager wants to come to the property and I agree, but I had to fight to get a weekend appointment where I could be present- and I live in another city- thanks guys. These people have evidence of the fact that no one showed because no one is seen from that company on my cameras! So then, it will be- did you erase it? They pretend as though they are serious about lawn care, but out of three customer service reps and a manager, I gather the sense that they know nothing about lawn care nor conflict resolution. How do you sequester someone else s camera footage when it s evident that you cannot enter the backyard because it s locked and you d be on camera!?There s your evidence. Frustrating at best.

Very professional

They treat about 15% of your lawn when you pay for 100%. They Don t post signs saying they put down pesticide (which is against the law and poses a safety risk). They try to treat a 3000 lawn with a spreader in 4 minutes. There is nothing this company does that qualifies as quality

Work is guranteed

We contacted TruGreen when our backyard wasnt serviced to ensure that the correct phone number was contacted prior to services to unlock our gate. They never called. We went around and around 4 times with still no service being performed on our backyard. We are out $120 with nothing to show for it.

Do your research first! This company has a very high turnover; so your lawn will suffer because of lack of training and knowledgeable staff. Don t throw away your money; get a competent company that cares about their customers on American soil. My lawn is horrific and more weeds than when they started - service cancelled. TruGreen needs to be shut down. They don t deserve any stars.

Representatives were amazing from the ones coming to the location to customer service to keeping you informed. The price was well worth it.

Mr. Jones was very knowledgeable about the maintaining a healthy lawn.

Great service and Dominick is always professional. Very satisfied.

I called to receive a quote. A man answered the phone and started giving me a quote. But he started at 63, then 50. I told him I needed to go over things with my wife and he said well nevermind . I felt like that was very unprofessional. So I will not be using Tru green.

Great customer service. Excellent lawn service.

Bennett is the best !

Very professional.

Got this program last year. GREAT SERVICE. Paid upfront. This year, monthly payments. Did not get service for 6-8 weeks. Called a tech came out. Grass growing great. Had to ask for broad weed treatment. If quality does not improve, will change companies.

I previously posted a negative response and rating, but after calling, they responded quickly and professionally, and completed their work. This is the Tru-Green I have always received. Good job! Everyone has an off-day, but you made good on it. Thank you!

Trugreen is anything but truthful. Don t risk your yard for them

Knowledge, answer all questions professional

Fantastic service. Great folks and the technician is top notch. Thank you! This is an ipdate: changed my rating from 5 to 1. The technician js fantastic, but the company keeps calling trying to upsell services I dont want or need. Ive asked multiple people to stop calling, and that I am not interested in any additional services, yet they keep calling. Such a shame!

TruGreen services are scheduled and youre notified when theyre coming to service your home. If you have questions, or concernns the specialist will listen to you and remedy the issue or notify the main office of your concern. Appreciate the service and will continue to use TruGreen for my lawn and insect control services.

Professional and reliable!

Speaking with the technician about the problems that Ive been having with weeds seems to be pretty knowledgeable . He was scheduled to apply fertilizer but made a change to attempt to solve the weed problem first before applying fertilizer .

Our lawn already looks amazing after initial treatment

We just started this service 2 months ago, and are already seeing results. So far all is great!

Keep your eye on these people. Im a customer whos suppose to receive the mosquito defense. They are suppose to spray the entire yard for mosquitoes. I walk outside and ask the technician he tells me hes only supposed to spray around the house and under the porch. I call the headquarters and they tell me no theyre supposed to spray the entire property. Theres no telling how many times theyve gotten over on me. Also be cautious of the technician named Bryce V either does not know how to do his job or does not care

Thanks for Caring Kerrick and coming back to treat my lawn for weeds and etc. Blessings To You and Your Family Positive

The technician explained the service he was doing and answered all my questions. Very professional.

Mary does a great job! All of the specialist are good!

Good professional people who really care about making sure the needs of your lawn is taken care of with great service.

Very professional. I received an aeration, I m very happy with the service provided.

Awesome

Dominick is a very good specialist. He is easy to talk to and he helps me better understand the service he is providing.

They suck! Very bad weed control. They cannot even control basic weed species. Corporate Trugreen customer service was good. But even with good customer service. TRUGREEN couldnt perform the job they are being paid for. They came out to fix the problem and never did anything. It got worst.k

TruGreen has been very dependable for the 5 years I have used them. They would show up the next day when I notified them about a weed problem. Highly recommend them.

I need you guys to call me and give me a call back due to mistakingly treating one of my neighbors yard

When I called about my weeping tree being eaten by some bug they came and sprayed and was told if it needs more spray they will come back again

Always a pleasure for Trugreen lawn care to come out..the problem I had with my Scrubs are under control and very healthy..again thanks my money was well spent in investing in to my lawn and Scrubs. Happy customers.

Dominic arrived early treated the lawn and covered all areas very quickly.

After taking a break from TrueGreen I decided to give them another chance. My service agent was on time and knowledgeable, so we ll see where it goes from here!

Good job always

Tyquan was very personable and gave me the details I requested on the service he was performing today. We are off to a good start.

Tech came out and applied winter fertilizer. Covered entire yard, as always.

Carol separated the limbs of my shrubs and sprayed the center of them which seems to be where the problems start. She also dragged the hose around the base of my shrubs rather than across them and subsequently damaging fragile limbs. More caring approach!!

Technician took the time to let me know what was being done. He also showed where insects had damaged and would inform me when application needed.

My family used the weed control service for one year. But nothing was changed. There are still lots of weed. After one year, we did not agree to renew the service. But the guy from this company came to my house to do weed control. We were charged for more than 70 dollars. How terrible it is! Stole money.

If you want to know if a company cares about your business, ask for a phone number to call back after you discuss it with your spouse. Direct hang up? Noted. Thanks for letting me know how much you dont care and how unprofessional you are before I sign a contract.

Keeps our lawn green and thick.

Excellent!

I called TruGreen s office in North Augusta and spoke to Jerry to set up service. Jerry was fast talking, dismissive and very rude. He hung up the phone on me When I said the price he quoted me was too high. I really dodged a bullet by not using this guy. Not professional at all.

My lawn guy was very knowledgeable and friendly. He took the time to answer all my questions.

Bottom line: the technicians are poorly trained and not qualified to determine cause of lawn health issues. I contacted TruGreen about my lawn twice in the same month. It had large brown areas and alot of the turf was actually dying. The first time they sent out a technician who simply put out more fertilizer even though they had fertilized it 2 weeks prior. The 2nd time , I told them to not send out a tech or to fertilize but rather send someone who would be able to better analyze my lawn. They sent out however a tech who applied fertilizer again and didnt even let me know they came by. I didnt know until they charged me for the service. So I called another lawn service who determined the primary cause of my lawn issue. I then canceled my service with TruGreen and signed up with the other company. Again, bottom line: the technicians are poorly trained and not qualified to determine cause of lawn health issues. Recommendation: train your techs to recognize lawn health issues so these issues can be addressed before additional damage is done to the lawn

worker would show up and sit in vehicle fir 10 min or so and then come out and spray/spread half lawn. if I go out and greet them and watch over them, then make sure they get the entire lawn, then they are okay. just dont think I should have to babysit them.

Had weed problems and every time I called i got a different answer. It was so bad that I got a text stating someone was here to look at my yard (10 days later) and 1 minute later he was gone and there was nothing to do. He never showed up and lied stating he was here. I canceled my contract.

I used TruGreen for over 3 years. Pros: They keep their seasonal treatments on schedule pretty well Cons: Their procedure allows them to close customer complaint tickets without confirming with the customer first.

First day starting true green lawn care the man came out and spread nitrogen all over my grass and all over my driveway and sidewalk. Nitrogen will stan cement. So I called true green and thay said thay cant come out for 3 days DO NOT USE TRU GREEN

I decided to use this service to curb my weeds. I live on an acre of land and hired trugreen to spray for weeds. I prepaid for their service. I happened to be home on a day they were present. I asked the service tech if he sprayed the entire lawn. He said yes. I felt he hadnt. I have exterior cameras so I watched. He had not sprayed the entire lawn. I contacted trugreen and they sent someone back out to complete the entire lawn. I canceled the service and they refunded me the prepaid portion remaining. After 12-15 calls, I requested a total refund and they refused. Unless you can be home to observe them...avoid them.

The routine makes the lawn look great.

I paid for a full years service in July. Although several people have come out to perform a service my yard looks worse now than it did in July and I can not get anyone to leave a local number so I can communicate. All calls go to Ohio or California. If you use them get a local number.

It was a life changing experience. It was so moving that I wish I had hired them when I lived in an apartment just to see how wonderful they are at putting down fertilizer.

BEWARE of this company!! They will take your money, send a specialist out to pretend to spray the yard and kill the weeds. This is not happening. Then when you call your local branch, it goes to an 800 number. These individuals cannot even deal with their issues and company locally. Local branches are cowards and cannot deal with their customers. Do NOT use this company!

I was very unhappy with the service I received from TruGreen. I used them twice, trying to give them another chance after a sales representative pleaded with me to. He said my yard would be almost weed-free and would look much better in a short period of time. Months later, I still had lots of weeds, and my yard looked horrible. I called the main office to complain and had my yard retreated a couple of times following treatments, yet it did not get much better. I am confident the people that work at TruGreen would not want their yard looking like mine did. The salesman had said to contact him if I had any problems. I did, but he did not return my calls. I called the main office again and complained, but all they would offer was another retreatment, with no explanation as to why my calls were not being returned or why I still had lots of weeds. I canceled my service, and I cannot recommend that anyone use TruGreen.

A representative came to my door after I signed up for weed control offering their tree and shrub service. He walked me around my yard showing me the trees that needed pest control. He stated they would take care of Japanese beetles for my Japanese maples. That was the first lie. I started the tree and shrub service on August 19, 2022. By September 29th all of my evergreens are dying and turning brown. The technician told me it was because of improper planting but I have pictures of my trees from June, July and August before the treatment and they were extremely healthy. Also, I found out from the technician, they dont treat Japanese maples because they kill them. Well that was the service I originally signed up for. So not only did they lie to me about what to expect from the tree and shrub service, they also killed one of my evergreens and the others are hanging on. Thank God they didnt treat my Japanese maples!! Hopefully I caught the damage in time to save my evergreens, if not that will be over $500 in trees that I will need to replace plus over a year and a half of growth.

Extremely rude

DO NOT USE THIS COMPANY I used this company for about 6-7 months. Now I am fully aware that it takes applications some time to really start seeing results in your yard and I was fine with that, however, what I wasnt aware of was how this company consistently will try and get over on you if you are not constantly checking up on them... Multiple times I caught the tech either A. Not treating my backyard, or B. Not treating my front or back yard and just leaving a bill on my door. They must not have known that we have lawn cameras. Literally watched multiple technicians, not just one, step out of the truck, ring my doorbell, see that no one was home, go back to the truck, leave a receipt on my door.... After the second time of me having to call them to have someone come out, I cancelled my service with them. I highly recommend you do not use this company.

I signed up for Tru green services, my front yard is covered in weeds and I was told there was a three hour wait with customer service. Then it said they would call back and never did. I called to pretend like I was a new customer and got through right away. I guess once they get your money there is no need to have good customer service. I will be cancelling as soon as I can get through to them.

DO NOT USE THEM! The technician named Dominic J. doesnt do his job and has a terrible attitude! I was outside on my back patio yesterday afternoon for several hours. I came inside to get a drink and I noticed the True Green truck out front. He was putting away the hose so I asked him if he was leaving. He said yes I just sprayed the front, sides and BACK yard. I said Really? because I have been in the back yard for 2 hours and I didnt see you. He clearly got mad and said he would do it again. He definitely didnt do it, my whole family was in the back yard playing! This is probably what they do every time when they think you arent home. This clearly explains why the weeds in my back yard have gotten worse since I hired Tru-green 3 months ago. I am calling to cancel my services today. I tried to call yesterday evening and the wait time to get someone on the phone was 3 HOURS! what a joke! Dont waste your money on this scam! Terrible company!

Tree and shrub services very good. I had real issues with the lawn services.

I wish its a away to give them a zero. This company killed my grass. Went from green grass to dead grass. And they made excuses about what happened. I wouldnt recommend

Great customer service

I really like to see the notifications thru text and email when youre coming and finished. Our yard has never looked so great! We have always aspired to become equal if not above and beyond the neighbors and we are THERE thanks to you! THANK YOU!!!!!!

Good service, on time, weather permitting, and I always address my concerns about turf issues.

Awesome. Great service. Lawn looks amazing. Always willing to help.

All I can say is you get what you pay for. We used fairway lawns before but they raised their price after the introductory rate so we switched since Tru green offered more services like air rating and shrub control for a better price. Today the technician came out and put out white granulated fertilizer which he didnt have the proffeionallizm to blow of our driveway and brick walkways. This stuff will leave stains. My grass in the backyard st Augustine looks really bad since I started using their service. Its dying. We have Zoya in the front and they use the same fertilizer , doesnt make sense.They did this before with lime which left a mess on my brick walkways. I would like them to refund our money so we can hire a professional firm to take care of our lawns. I will not sign up with true green again and I do not recommend this company. Update: cancelled my service with this incompetent company. They never contacted me about services that have not been done which I have paid for up front. My yard was never airrated. I asked for a full refund and I only was refunded only for services not provided. Do not sign up with true green.

I used weed remove service. I have no idea what they are spraying on the lawn because the treatments are useless. I feel like theres more weed than a year before. I didnt see any changes. I never saw them working. Even when I was at home, they just hang a receipt and left. I didnt get to see or ask what they do. The worst is the automatic renewal to new service that I didnt ask for, so make sure you cancel it manually on phone.

Awesome service, No complains. My lawn cant get anymore greener then this. Edit: I dont know if they gave up or just dont care anymore. Weeds everywhere. Waste of money. Paid for one year and moving on to someone else.

Complete waste of money. After using Tru Green I have more weeds than ever. Worthless treatments. Zero results, bad customer service. One star is to much. Negative

The absolute worst company I ve ever dealt with. The first issue was when I noticed they were treating my backyard. I literally watched a tech go into the back yard, plant a stay off grass sign, and leave. Then, they busted my water main during an aeration. $200 and absolutely 0 offer to help cover that cost or anything. Their only solution was to come out and do another aeration THEN they didn t even bring the right equipment to do the back yard aeration so they promised they d be back in 2 days that was in July and they still haven t been back. I called to cancel my services at the end of august and THEY SHOWED UP AGAIN in September and charged me for TWO services. On September 21, I was assured by Desiree that my $126.90 was being refunded. Still haven t seen a dime of it. I m so close to pressing charges for trespassing on my property and theft for taking my money even after I cancelled.

Seasonal fertilization.

I will never use falsegreen, they promised me that my lawn will be much better than what I had within a year, instead it got worst and no improvements at all. I do not recommend anyone to use them.

time and time again, its disappointment, frustration, and frankly poor service. lets break this down.. Value: not worth what you get...the amount you pay, is expected for a top quality company with great customer service and you get par at best service for lawn and their reps over the phone defend the company suggesting its actually the customers fault. Also their packages are outrageously expensive for additional treatments. Quality: Its a canned treatment for your lawn as in, they treat all lawns the same, to include the service schedule . I have seen for my little less than 2 years with them, come out and fertilize weeds for the season...when in fact their treatment should have had a weed treatment. they wont come out for another 3 months after that...even after i call to get them out...they schedule and then cancel; its happened multiple times. The actual treatment never happens until their next scheduled treatment. they also have problems where their servicemen actually ghost treat..as in they say they come and take care of your lawn, log it and insert an excuse for non-treatment, and dont conduct the service. what do i get in return? sorry that happened sir...by the way you still owe us for all the treatments that never happened...i argued that one and got no where. Punctuality: as mentioned before they have canceled multiple times for additional treatments and leave the lawn hanging in despair until their next quarterly treatment. Responsiveness: this is actually one thing i will say they are decent with... they will call back you constantly only to try and get additional services added to your account...aka get more money from you...their sales reps call twice a week since last time i can remember. When a service is canceled they will call, then wont reschedule the service with you...its just a courtesy call to say they aint comin and hang up. professionalism: as mentioned before, sales reps hounding you for more money, customer service reps arguing with you insinuating the customer is at fault for not alerting them for their poor quality (which was why i was calling..), actual Ghosting of treatments and still expect you to pay...multiple canceled no follow up service calls.... maybe its the Augusta GA location, but this company has failed me on all levels, and i wouldnt be surprised if they have done it to more people in my area, if they realized...

Very dissatisfied with actual service we used them for over two years multiple call backs and retreatments to our yard and never got rid of the weeds. Decided to cancel and called and verbally cancelled at end of 2019. They sent out a message that they were sending a technician beginning of 2020. I called and cancelled the tech. The tech shows up at our home to apply treatment. I stopped him before treatment made. He calls there office and has me on speaker and lets them know I have cancelled treatments. They tell him that they owe us a treatment for lime coverage from 2019 and to go ahead and apply there will be no charge. Two weeks later I get a bill for $105. I call the corporate number to tell them to remove charge I have cancelled service. They say they have no record of cancelled service and that the application of treatment was made. I refused to pay after giving explanation and they noted they will remove the service call and credit my account as well as get the service cancelled. I agreed and thanked them. Two weeks later I get the same bill again. I again call back and the customer service person tells me they have no record of cancellation or credit of the bill. Once again she credits my account and says everything is taken care of. I asked for written verification. 1 week later Ive received nothing so I call back. She says my service still has not been cancelled. I ask to talk to supervisor. Go through same story and she says 100% cancelled and I will put in credit on your account. Two weeks later receive another bill this time when I call they verify it has been cancelled but nothing about the bill. So today I speak with rep they will not wave the fee but will give me 50% discount. I pay them the $52 just to be done with it. For some reason I have a feeling I will still get a bill for the other $52 claiming no agreement. So BEWARE all customers and future customers get your cancellation in writing after the treatments that do dont work and you cancel. Horrible experience. THEY WILL NOT CANCEL YOU OR DO WHAT THEY SAY. GET EVERYTHING THEY AGREE TO IN WRITING. DO NOT TRUST WHAT THEY SAY ON THE PHONE.

In my opinion, the worst company to ever deal with. No results, overcharge, lie about their service and then threaten the customer with collections when overcharged. In my opinion you should stay away from this company. I dont write bad reviews publicly unless its egregious and I want to warn potential clients.

I m not even a customer of Trugreen but, today I guess they decided I was. I treat my yard myself and applied fertilizer over the weekend. I come home today ( a Tuesday) to find Trugreen treating my yard instead of my neighbors.... with fertilizer. what happens when you over fertilize you ask? It kills your grass.... now we wait to see if they will take responsibility for killing my grass and if they are even going to come back and actually do my neighbors yard or just charge them for killing mine .

Highway Robbery!!!! 3 months of survives and a have more weeds that when I first called them. My god in heaven.

Very dissatisfied. Poor customer service. Was told I would be notified before someone came out so I could unlock my gate and that never happened. Lawn looks worst than before they started the service. We have canceled our service.

TruGreen was not professional with there service also very untruthful will pricing!! I was told is $29 to start my service and $68 every 6 to 8 weeks after for the front and back yard of my home. Notice my account was charged $98 and only the front t was done!! When I called about the charges I was told it was for a service that s charged separate which was not I disclosed in the initial conversation when it was setup . When I explain this to the rep he was very rude and told me it s nothing he can do about it!! After one visit I canceled!! Company do not keep or stand by there word!!!

Im done with this company. First, I paid in advance to get a discount, which was my first mistake. Second, my yard looks worse than it did before they started and I have new weeds that Ive never had. Finally, Today the driver decided to plow over my trash can and broke the wheels off and left rash all in my yard. When i questioned him he stated that i need to call the trash company. If I could give zero stars I would.

First off, TruGreen and their automated service renewals need to end. But I went ahead with their lawn aeration service and over seed. The driver just showed up, push the machine around the front yard. No attempt to go into the back yard. No knock on the door. No phone call. I shouldnt have to call them and request them to come back to do their damn job. Do not use their services. I will never call them again.

Satisfied with quality care.

Not a great experience. Results were not impressive. Failed to treat the back yard most of the time because we were never notified of the application and dogs were out in the yard. Most of the time my wife was home and could have put the dogs up if the tech had simply knocked. After terminating services, they sent us to collections for a $67 bill that we never received. Use a locally owned business!

I have been going round and round with Trugreen since the did an unauthorized aeration of my yard in June which cost me $400 to repair. Since then I told them no services unless I explicitly authorized it. So the next thing I know the do a service while Im gone. Dog gets out of back yard but is eventually caught...charged for the service...which I hope the did not do the back yard with my pets loose. Now for over 2 months they have been trying to bill me more that service which I was told on more than one occasions would be credited against the $400 I paid in repairs. Supposedly senior management has called me on different occasions to correct the problem, but amazingly no message is ever left. I called today in response to a call yrsterday regarding the charge that supposedly had been taken care of multiple times in the past. When I asked to speak to a senior manager about this the customer rep said I couldnt since they were all working from home and one would get a hold of me in the next 48 hours. Fat chance of that happening. Based on customer service, follow through I could not in good consciousness recommend them to anyone. Hopefully their near term actions will convince me otherwise, but right now I doubt it.

The so called technician put down lime in the rain and stained my driveway. Lime should be put down when its dry so the technician can blow off walkways and driveways. thats what the previous company did. The same day another technician came down to treat shrubs and trees with some sort of oil that of course washed right off. I called them back and set up another appointment for them to do it again. Its funny that a customer has to tell them how to do their job.Called them and they send someone out and nobody took care of the problem so far.

Great people

Had true green two years and lawn never looked worse. Went with a differnet company last year. Decided to try true green one more time. They came out and agreed to take soil samples - havent heard from their rep again. Instead, I get repeated calls from call center. I try to call and goes straight to call center. Tries calling corporate office and the same thing happens.

I feel scammed by this company, serious they are horrible, i used them for 3 years and my lawn looked worst every week, got a new company now and guess what... i am happy and not getting scammed anymore, they will also bother u for the rest of your life with fake calls saying u are still with them, the scam never ends with the fockers

TruGreen lawn service is really outstanding. The products they apply on my lawn really works. They provide customer satisfaction. If a problem occur just a phone is all needed and they will return within 48 hours to correct the problem with no questions asked. The technicians are always pleasant and polite.

awesome

I have already reviewed my last service-I did it the date of the service. It was great as always.

Does nothing for the lawn. Waste of money

Do not waste your money with Trugreen. They initially killed our front yard, they fixed that issue and made us happy, after they tried to blame my lawn mower. Our yard looked great after some fussing with them. Once I got to my winter service with them, we noticed that they just were not doing their jobs. My neighbor told me that on two separate occasions when they came to do my service, the man never got out of his truck, he slept for about 2 hours. But they still took my $155 each time. DO NOT give Trugreen your money.

Tried trugreen for two years and fired them twice. Lawn has nothing but weeds. So disappointed every time.

I paid for and gave the North Augusta TruGreen the opportunity to kill the weeds in my yard. I was assured that they had just the thing for the weeds that I specified. I even pointed out a patch of great grass that I was trying to get to spread. A year later the weeds are exponentially worse and there s a chemical burn in the patch of good grass that I absolutely did not create! You can draw your own conclusions about that but the weeds are nearly out of control. I ll do a better job than they in the coming year and I won t charge myself to do it. I ve asked repeatedly for a supervisor, preferably the one that came initially, to come and explain my yard to me. I ve heard nothing. They ve since been banned from the property.

I have complained to several technicians who ve come to service our yard due to continuing problems with many weeds in our yard & our grass looking very bad. I finally called to get someone other than a technician to come out & look at our yard to see for themselves & suggest a solution. I received a text a couple of days later saying a technician was coming to give us a free application between 11am & 4 pm. I waited at home all day until 5:30 when a text came saying our service had been completed. I called the local office immediately telling them no one had shown-no tag in the yard, no usual paperwork, no signs of any service at all. Customer service told me that our tech would call me that afternoon; he never did. I called again the next day, and I was told a service manager would call me. After 2 hours, I called again & was told they would hasten a response to my concern. Again, no contact from them. The next day we cancelled service! They have failed to service our lawn properly; have not responded to concerns; and failed to honor a free service offered to us by their salesman. I would never recommend TruGreen.

If I could give 0 stars I would. TruGreen charged us for applications they never even administered to our lawn. We had to have them come back to redo the back yard numerous times and it still looks horrible. We are going with a different company and have canceled service with TruGreen. Just horrible service all around.

Absolutely the worst company I have ever experienced as a homeowner. Not only did the company kill my grass but it was 3 to 4 weeks later to get them to attempt to fix the problem. They aerated patchy areas and threw some seed down after killing my grass.

Have yearly service. Add appropriate water for desired results.

Dont waste your time with them them they will rip you off.

I hired Trugreen to aerate my lawn front, sides and back bi-directionally. Their price was higher than the competition but because I used them for chemical treatments on my lawn I agreed to pay a premium rate and keep my business with them. Not only were they higher priced they only aerated in one direction. When I questioned the Technician about going the other direction he told me, no we only go one direction. I explained that I was told you all do bi-directional aeration. He smiled and chuckled then said they use that as a sales hook technique. If we go two directions we have to charge you again. After fighting with the customer service they agreed to come back out and aerate the opposite direction. The technician they sent out to correct the error didnt arrive with the correct equipment to complete the job. I was told I would have another Technician come by the next day to complete the job. Nobody showed up. I once again called Customer Service to which I was told I was lied to a second time. They assures me someone would be out between 0800 and 1200 the following Monday to finish. At 4:00pm still no TruGreen. I called again and was told the Technician was behind on his jobs and that they would have him call me that night before end of business. Another lie, no phone call. I called the Customer Service AGAIN to which they said they would have to reschedule me for another day. The day of reschedule the same Technician showed up with the wrong equipment AGAIN. I was I formed they could not complete my service because it was a safety violation for them to use a ride-on aerator from curb to house. This after they did exactly that on both the sides of my house the first time. It was not convenient for them. So he left. I called and canceled all services with them and today, a week later, another technician shows up to complete my lawn with the ride-on since I guess this week it isnt a safety violation. I told the young man that I fired you all last week. He just chuckled and said ok, then left. I dont recommend doing business with Trugreen North Augusta, SC. They dont live up to their sales pitch or your expectations.

Terrible service by True Greed!! Came and sprayed for Mosquitoes and I never had a phone call asking if I would like that service. Tried to charge me for the service. Do not be ripped off. Scott s was much better.

Had to have retreats for weeds. Tech came out, treated (maybe), left no paperwork. Weeds unchanged. Called them, said treat for weeds next visit, paper no mention of weed killers applied. Another time, Emailed them, got reference number, no call. Called 3 days later, they didnt have my email to reference. Had appointment for a visit, didnt show that day or next, no phone call. I called, something about a schedule thing, have to set up. LIke What. Cancelled my service.

We hired Truegreen to take care of a problem in our front yard. I made multiple attempts to get them to fix our problems and did everything they asked me to do. Water and even hired a professional to cut and bag our grass. After a couple of years and no results, we switched to another company. I feel I could of gotten the same results with a bag of weed and feed.

Renew contract without consulting. Dont always apply as should....had to have them come back out.

If i could leave zero stars i would! They charged me for a 130 dollar aeration that they didnt even do and then when i got the bill and called about it they said it had been too long to verify. This company is nothing short of criminal!

My yard was looking terrible due to an overabundance of weeds and stickers. Now it it once again weed and sticker free. It is also thick and green. I love walking barefoot in the grass and I am able to do that now. Thank you TruGreen!

True Green brought yard to LIFE. So very healthy & pretty dark green grass. I will continue to let True Green sprinkle their magic on my yard.

These guys came and sprayed my lawn by mistake with their harmful pesctides. I called to complain as I have dogs who were exposed to these chemicals. The manager told me, If it s a child, be cautious and don t let them play on the yard for a day; if it s a dog, don t worry about it. This is so wrong as if the safety and health of a dog isn t as important as that of a child. The representative pushed me off the phone and then hung up. Evidently the bottom line is more important as well.

Worthless. They would announce a visit via their app, then not show, but have no trouble charging. Grass looked worse than if I had done nothing. Complained about the consistent no shows and was promised a refund. That never happened! Integrity is not in their business model. Find anyone else.

Took the wrong amount out of my account and did not treat my yard like they said they were going to do

Great service!! Highly recommend!!

Our specialist, Mary Moody, is always friendly and conscientious. She has been treating our trees/shrubs for quite a while now and it is nice to feel like we have a friend looking out for our needs. She always stops to talk with us and answer our questions.

A TruGreen person came to our house in the Aiken area and sprayed our yard with some kind of chemical. We have never ordered anything from a yard service, so I guess it was trespassing. We dont know what it was, or whether they sprayed it in our strawberry patch, or whether our kids and dog can go in the yard. They have not responded to the website contact, but they left a nice sign saying not to go in the grass until it was dry. I tried calling the phone number and got a TruGreen in Indiana.

My parents have been using Trugreen as their lawn treatment provider for years to no avail. The yard looks exactly the same and still has brown spots and weeds even if it is watered every night. They have used this company for almost 4 years now and it hasn t made a difference and sometimes I never see the lawncare guy out there doing anything. Highly disappointed.

Trugreen insists on billing me for services provided to the property after it was sold to someone else. They said it was too late to dispute the charge. What? I asked if they wanted to litigate the matter and they said no, they will just continue to send bills to the end of time. I asked if this would be sent to collections or if it would affect my credit score. No answer, just, You waited too late to cancel. Sounds reasonable. I will never use them again ANYWHERE. Stay away from this company!!

Worlds worst company, worst customer service, communication. I signed up for lawn care with a consultation to see what my lawn needed. Never got one. Got billed though. Numerous calls promised I wouldnt be charged for 1st service call - I was, even though I couldnt tell a thing was done. Another consultation was supposedly set up. They never showed, never called, nothing. Hate these people, stay away from them!!

Cancelled mine service after 2 years. I never pulled so many weeds in my life.

This company causes accidents all over the city.( I know 2) personally. They allow their trucks to park on the side of the road and put a cone in the middle of the lane on a busy 2 lane road. They are going to get one of there employees killed , our someone passing by one of their trucks killed.. Too lazy to pull in driveway are get out of the way. See it daily driving around aiken. Would never hire company for this reason...

I asked TruGreen for help with eliminating weeds in my yard. Instead, they spread weed infestation. I have decided to end their services when I found myself kneeling and pulling weeds.

A week ago, I scheduled the follow-up service. When I scheduled the service, I left the memo to representative to schedule me first thing in the morning. So Truegreen scheduled me a service between 7:00am to 12:00pm. What happened on that day was really frustrating experience. Even though I didn t have to wait the specialist, I waited until 12:00pm. I wanted to talk to the specialist in person because I wasn t satisfied with last service (that s why I requested the follow-up service) and something to ask about my yard. The specialist didn t show up until 12:00pm. So, I called the Truegreen, more than 5 times. Every time I call, the answer was the same. They will text and leave the memo to the specialist to call me. What really didn t make sense was that they can t even locate where the specialist is or contact them. All they can do is leaving the memo to specialist. I made a first call on 12:00pm, and called 4 times more after that and left the memo. Even when I made a call around 5:00pm, the answer was the same. It is still on the schedule and the specialist will visit soon. Guess what? I never received the callback, and service was automatically canceled around 8:00pm. Now the app asks me to call again to make the appointment. I understand that the service can be delayed or even postponed. However, shouldn t the specialist have at least the courtesy to call me when I left the memo several times? Im really disappointed the experience that I had.

After years of great service with Scott s and inheriting Trugreen the time has come to find a better service, my yard has never looked so bad, they do a terrible job, my yard is over run with poa Anna and weeds. I have never had problems like this when I was with Scott s. I pay a premium price for horrible results. ***update. I hired fairway lawns and couldn t be happier, my yard has never looked better! They came out and got everything under control.

Lawn Care franchised

Had Scotts for years and they kept the weeds between mine and my neighbors fence line at under control. Ever since true Green has taken over no one has sprayed for weeds between the fence line. The weeds are taller than me now. For that much weed growth they would have had to of been neglecting that area for months. Ive been promised a manager call for 2 months now, still nothing. Very unprofessional, and dishonest company. Dont give these people your money, youre better off doing it yourself. Disgusting business practices, theyll never get another dime out of me that includes my remaining account balance.

They do a great job and I will still use them