Smoot Landscaping, L.L.C. in Muncie

INCREDIBLE customer service, and AMAZING quality of work. Our landscaping was in bad shape, and in one day, the SMOOT team transformed it into something truly beautiful. They made my day AND my Summer. We couldnt be happier!

Outstanding service once again!!! Thanks Red and the Smoot Team...

I would highly recommend Smoot for your landscaping needs! They are very responsive, polite, affordable and do amazing work!!

Friendly customer service and very knowledgeable!

Smoot Landscaping is wonderful to work with I had lots of landscaping work done and Jessie and his team were easy to get ahold of at all times and the work was done beautifully and neat Absolutely no mess left The work was just what I asked for and negotiated a price that fit my budget :) Thanks guys !

I used Smoot for the first time earlier this week and was very satisfied. Their prices are competitive. They loaded my order promptly and were very pleasant to deal with. I will definitely use them again.

Quick return of my call. Jesse was very friendly to work with. Landscaping work they provide is beautiful.

Beautiful Work and Great Customer Service!!!

Smoot Landscaping is one of the best! Locally owned an operated since its inception! All your landscaping needs come to Smoot.

Could not be more happy with the services Smoot Landscaping provided. Highly recommend!!!

Our landscaping project could not have come to completion without Jesse and the staff at Smoots Landscaping. Their vision and execution of our project were way above and beyond what we could ever imagine on our own.

I have bought truck loads of mulch, top soil, gravel and sand from them over the years and they are always great to work with.

As usual, Smoot did a great job on my spring cleanup and mulch. I never saw anyone smoking a cigarette or talking on a cell phone. They were efficient, courteous and my yard looks terrific.

They charge entirely too much for all their products or services! The lady at the counter seemed as if she hated her job and all the people that entered while I was there! They are incredibly rude to their employees and customers! I will NEVER return to this establishment. I honestly dont know how they stay in business. I def dont recommend this place to anyone!

I go here regularly with my trailer to pick up a half yard, or full yard, of things like mulch, top soil, gravel, etc. The prices here are MUCH better than bags from a hardware store and I can get higher quality material at the same time. I see the same lady at the counter and the same guy driving the loader every time and they are polite, friendly, and professional. Every trip is super quick. Ive never had to wait and, in fact, they are usually waiting me to spread my tarp so they can dump the material. Im always in and out in a few minutes.

Got some garden diet. Good people good service

Jesse came out and fixed my irrigation the same day. They did a great job of communicating. Definitely will continue to use them.

Love that they be representing! Also, nice staff and quality top soil.

Had an appointment for an estimate and they never showed. Waited all day after an 11am appointment - no show or call

The staff were great from start to finish. The crew who completed the landscaping were great, respectful and completed it just as it was explained and agreed upon. I will definitely use this company for future projects.

Fast in and out good people to deal With

Friendly

Great company

cut new 4000 sq ft driveway may 2020.was not satisfied as 2800 sq ft didnt have #2 stone base as agreed upon. lied to my face .complained that d-way was too soft when wet 4/21. was told guys will fix. never heard back. costing $7k to fix.

Had my kiddos with me, they offered to take my payment over the phone so I didnt have to get them both out. Appreciated that. Timely service!

Scheduled for an estimator to come out, and two days before I get a voicemail cancelling our appointment, no explanation just that they pushed me back a week. Called to inquire why and gentleman said what do you mean why? I explained that they coming hinged on many other things that I had already had appointed. He, I believe his name is Dave was very nasty and put me on hold. Then I talked to Drew, and she nearly cursed at me. Yes, I was upset because this made everything tumble and fall. Again I inquired why I got pushed back and was given no reason. Drew tried gaslighting me and making it out like I was the one being unreasonable. I would have been a first-time client and had so many other projects that I needed done. Not only will I never call them again oh, I will tell everyone how badly they treated me. At the end, instead of blowing me off for the next 7 days Drew tells me that she could have someone come out tomorrow. And so if that was the case really then why try to push me 7 days back to begin with. As a business, we want people to be happy. If the estimator needed to reschedule then her last offer should have been her first. This is terrible! Terrible business ethics terrible customer service. And abuse, gaslighting trying to make it out like this was my fault

Smoot Landscaping just completed a pretty big job at my house that included the instillation of a large bubbling rock in the front of the house. It was phenomenal! They installed a smaller bubbling rock in my back yard last year. That job was top notch as well. I m sure we will find something for them to do again in the near future!

Made a call in to see if they preformed sod cutting services to form a garden. Was told yes and put on a week wait for the appraisal. We were called back later because the company needed to push back the appointment another week or two. We set an appointment, and called to confirm the appointment the day of. Next they call us back telling us their sod cutter is down and that we could rent one from another rental company to run ourselves. Would have preferred to have been told that the service was no longer available to us sooner instead of calling an hour before the appointment to cancel with us. Now weve wasted 3 weeks waiting for help from this company for nothing. Should have known better than to had gone through this company, as my neighbor got bad quality dirt from them last year for their garden, and returned it.

Very very overpriced!

Smoot Landscaping built an inground pool for my family. The entire team did an excellent job throughout the project. No matter the challenges or request the team was professional, communicated regularly, and worked diligently to complete the project on time and to our satisfaction! I would highly recommend Smoot for your swimming pool or landscaping needs.

This is by far the worst customer service I have ever received. Ed, who answered my phone was one of the most mean people I have ever met and told me I was wasting his time by asking questions. I feel sad that this was my experience at this company. I will be telling all of my friends not to even consider Smoot Landscaping. Terribly mean, and I m thankful I didn t have them come out to do this job. Do yourself and go to Watson s. Very nice! And much, much cheaper.

Great prices and service.

Not a bad place to get gravel and mulch...

Thank you, Drew, for expediting recommendation from your in-house pros about the sandy bedding for my new water line trench, having good sand in stock, then allowing me to take a yard in 2 truckloads at no additional cost, which saves over IMI, helped me succeed in the same day - highly recommend!!

Apparently only one person there knows how to add or convert feet to yards. I called to get a price on a driveway that is 10x60 (I received 2 quotes prior to calling Smoot with no issues) and the guy could not give me a price and didn t know how to convert yards / feet and ask me to do it!!?? He said the girl that does that was on vacation!! I asked if someone else can give me a price and he said no!!?? So when she is gone, no one there can add or take care of a customers questions on price. I went to IMI and got 300.00 worth of gravel. POOR CUSTOMER SERVICE, TRY HIRING SOMEONE THAT HAS A CALCULATOR THAT CAN ADD!!! Howard Mayse

I called yesterday to get 3yds of top soil and 3 of mulch. Was scheduled for delivery tomorrow. They called and delivered it today. I would recommend their services. And it arrived with a smile.

Had bushes removed all round house and landscape Rock and pop up gutter drains installed JJ and crew were amazing it was if they enjoyed working,very friendly and strives to make customer happy,polite and professional good teamwork between 3 of them We recently moved to area and have hired alot of people for different areas This company was at the very top Would definitely recommend and use again

Outstanding customer service! Staff is very friendly! I accidentally over paid for my mulch without knowing. They called me as soon as they realized and returned the money! Good and honest people there at Smoots! I am now a customer for life!

Everyone was very polite helpful and even stayed after hours to see that we were taking care of. Great customer service and product

My husband called to get a consultation for landscaping work. Everything was done timely and started out great. After the consultation, my husband had to call back and see about get a quote for more work that we were thinking about getting done. The next appointment was set, but the consultant told my husband to call him the day of an remind him as that was normally his office day. When my husband called to remind him, he was informed that the consultant would not be out today as his foreman didnt come in. Also told him that we would have to pay for a second consult unless we agreed to sign the contract for the first project we got quoted. What a bunch of shady business if you ask me. I would be fine with paying for the second consult if it had been explained when we set the appointment up. Just seems unprofessional to not mention such a thing. Needless to say, we will not be doing business with Smoot.

Crew was courteous, hard working and very thorough. We had a water leak that was repaired but left our yard in bad shape. Smoot came in leveled their yard, seeded and fertilized. Price was right and I couldn t be more satisfied

Great help and prices!

Aaron Smoot and the Smoot team are the best in the state! Why did I drive to two other places before getting with Smoot? We or I may never know the answer to this ? But never again Smoot is my place now and forever! Thank you Aaron Positive

They answered all my questions and gave me advice will go back in spring

Great pricing, only downfall was a weather related issue. Been to wet to get topsoil. Will go back.

Excellent quick mulch service

Smoot did an extraordinary job landscaping the front of my home. Drew and Eduardo were professional and efficient. Stan was very accommodating to our deadline and stayed in constant communication about our project. I will hire them again in the future!

3rd year of mulch from Smoots...love their black diamond!

Excellent customer service.

GREAT customer service! I looked around for sand for a little while but as soon as I called smoot landscaping and talked to jeannie I wasnt going to look anywhere else. She really went above and beyond to come out and look where I wanted the sand to go and made sure it could happen also price was low and affordable compared to others. Over everything though her attitude was the best Ive heard in so long and she sure was excellent at everything she did for me!! Thank you again smoot landscaping I highly recommend!!!

I had Smoot redo the landscaping in the front of my house. they did a fantastic job. Stan Shaw was a pleasure to work with and really helped decide on which plants and decorative rocks would look best. and the crew that did the work was great. I will definitely be getting them again to do more work, as I go around the house re landscaping.

Best customer service around. They made my backyard absolutely beautiful. The custom work done by Smoot Landscaping is 1st class! I would HIGHLY recommend them.

Always have the beat of the best

Nice selection of landscape materials and fair prices

Very professional, Stan & Charles are great guys with a great crew, fast and courteous, everything we couldve dreamed for and more!

My wife and I built a brand new home that we knew we were going to have to do the yard and landscaping. We called Smoot Landscaping and Aaron came out to look at it and give us an idea on design. We wanted something low maintenance and Aaron was very knowledgeable on the plants that were good for us. He drew something up and we were able to see what it would look like before agreeing to have them complete the work. They ended up putting sod down and doing the landscaping. They were very professional and it looked amazing when completed. They went above and beyond what we expected. I wouldn t recommend anyone else to do your landscaping needs!

Employee has bad foul mouth. Name was red

Good people

Great experience from start to finish. Stan was very helpful and had great communication throughout the process. Very pleased with the work and all the crew.

Came out to quote project and after a week I didnt hear from anyone on quote so I called and was told they are very busy and should have something by the end of the week. So waited another week and still no quote. I called again and was told they were very busy and if I dont receive anything from Aaron (person that was quoting) in two days to call them again. Here we are two days later, with no quote....why would i call for the third time for a quote? I shouldnt have to chase a company to give them my business.

Great company to work with. Only thing better than their work is their customer service.

Very professional. Once the crew arrived, they were done in no time, and everything looked great! Couldn t ask for a better looking mulch job.

From start to finish Jesse was there guiding us and we couldn t be happier with our new patio and fireplace!

Great company to work with. My family is already calling Smoot to do their yard.

Would highly recommend. Professional crew and service is like clock work

Excellent professionalism and couldnt be happier with the final product!

The Smoot crew did an amazing job with our landscaping cleanup, trimming and mulching last week. They were very fast and professional. Our landscaping has never looked better!

This outfit has done several jobs for my home, business and my parents. First class, good clean work and humble management. I strongly recommend them if you are anywhere in Central Indiana, they are a company on the rise.

I dont normally take the time to write reviews, but I feel that Smoot Landscaping is deserving of this. Aaron and his team have been amazing from the beginning! They helped design and bring vision to our homes exterior. Everything is beautiful from the rocks and plants to the sod they installed. My wife and I could not be happier. If you ever have a need, I would definitely call them! Nathan & Karen Vannatter

Had them out last week for a new landscape install. They were quick and didn t leave any mess. Super professional crew. They went above and beyond to make sure I was satisfied. Thank you, looks fantastic!

They also own several rental houses. Dont expect to ever get your deposit back, especially if you move out of town. I called several times and gave the woman who answered the phone my mailing address so they could send me a receipt or my deposit. Six months later, I have yet to get either one. And this is how they treat those who take care of the property and pay rent on time.

Highly unprofessional practice and crappy work. Would not recommend to anyone that requires extensive services

Great customer service.knowledgeable in many different services.wonderful employees.dedicated in what they do.

Unprofessional, Would not recommend. Called for estimate on putting in a new lawn. Guy came out to look at what I wanted weeks after I called. Never hear back from anyone after that and never received an estimate of any kind.

Great staff and wonderful to work with! Would recommend to anyone looking for a professional and family owned company.

Excellent company and very professional....they carry top quality mulch and stone....and very competitive pricing..... highly recommend for any landscaping or patio job....you will not regret it!!!!!

Amazing patio work. Would highly recommend

Great company to work with. Extremely professional as well as personable.