Paragon Landscape Management in Mint Hill

Eight years later, we still love the backyard patio, landscaping and partial privacy walls that Paragon designed and built for us. And when there is an occasional maintenance or service need, Jason Birch and the team are highly responsive. If they can't fix it themselves, they have resources they can connect to us.

The Paragon team completely transformed our backyard into the retreat we wanted! Jason was outstanding, very knowledgeable, and was prompt with communications back and forth. There were a few changes mid-project that were handled seamlessly. Plant selection and quality were A+. Every member of their team treated us and our property with professionalism, respect and were so friendly! Brian needs a particular shout-out due to going far beyond the extra mile to problem solve the installation of a firebowl we ordered. During our initial planning stage, we asked quite a few neighbors who they used for their landscape projects, and surprisingly, not a single one said they could whole-heartedly recommend the one they used. In striking contrast, we can recommend the Paragon team without hesitation.

Co-owner’s involvement elevated my experience from two to four stars *This is a condensed review of our experience with Paragon Landscape Management over 6-7 months from hiring to final inspections. Our project manager initially quoted us a timeframe of about two weeks for our backyard project. After five weeks and three failed inspections, I wrote to one of the owners to share my experience, frustration, and perspective on the project. This was to afford him the opportunity to make things better and he delivered. One of the owners, Kevin, contacted me quickly to address my concerns. He got involved, came to my house, and saw that any questions or concerns I had were addressed. We came to agreements on solutions for the issues that occurred. As the project neared completion and got to the phase where electrical work was beginning, the project manager independently changed the plan on the electrical work that was previously agreed upon between all parties. On July 11th, he texted me, “We are doing as minimal work on the interior that needs to be done, so if I have a way to add a light outside and pass code without removing drywall, then that is what will be done.” What this meant in reality is that an electrical outlet would be installed in the middle of our bedroom wall at shoulder height. The outlet would look ridiculous, and be blocked when the door was open. We thought this was absurd and would never had agreed to this had it been an option during the design. Luckily I asked enough questions to find this out before it was too late. Our perception of the project manager was that he was arrogant, disrespectful, and did not care about what we wanted or what was best for us. His actions seemed self serving and questionable. For example: -He suggested we ignore our HOA’s directives because they couldn’t see the project from the street. We did not follow through and instead moved forward with following their restrictions and approvals. -He indicated he may not be forthcoming with the county inspector about a structural issue that came up and needed to be remediated. Luckily, the inspector asked about it specifically and the project manager did disclose what we knew. Based on how the project had been handled, I believe our project manager would not have been forthcoming about his (or his subcontractor’s) part in the project’s missteps. Luckily, I heard about these things from the inspector directly. If I had not been present for and requested inspection results, the additional costs likely would have passed to us, such as additional labor to make corrections required by building codes, and an engineer’s letter which was required by the county inspector. If choosing to work with Paragon Landscape Management, I’d advise caution with your project manager. Be sure to ask plenty of questions, get clarification, request all inspection results, and communicate in writing. It was troubling that we couldn’t trust our project manager to do the right thing and I finally had to ask that he be removed from the project entirely. Consequently, the project went smoothly from there on. In all honesty, we have a few additional hardscaping and landscaping needs, and I don’t know that I’d use Paragon Landscape Management again given the experience with our project manager. But we are happy with the final results. Finally, if it were not for Kevin getting involved, we would have likely been unhappy with the outcome. The construction process was extremely long (11 weeks) and frustrating, but Kevin helped make it better. He seemed to truly care about our happiness and making things right. He was very generous with pricing for additional materials and visited the site a few times to oversee the project’s completion. For that we are truly grateful. We’re glad we are able to enjoy our backyard again.

I called company for 6 column and fence project . Brian didn’t want to come to site . I told him later about my budget . He didn’t respond , when I asked him he said “ not good “ because we are above budget . I won’t hesitate to fire him right away because of his attitude “ red flags” , problems , trees and roots , can’t match iron work . Mailbox too close . What happened to find solution and work with client to earn his / her business for over a 25K project . I’m glad not to waste my $$$ on a depressing lazy non exciting company . I will find the right company.Owner called me and he knows it Brian Cuthberston. It isn't 2nd or 3rd and that also tells me that the owner is a liar and deceptive. So glad I didn't go with lazy company and deceptive owner.

Jason Birch and the ENTIRE team at Paragon transformed our backyard! We had an outdoor kitchen, landscape lighting, and all new landscaping installed in our backyard and it is breathtaking! We could not be more THRILLED with the quality and customer service we received throughout the entire project. W have been saving for quite a while to accomplish this vision and are so happy we trusted Jason and Paragon with our investment!

I had a wonderful experience with Paragon Landscape Management. I worked with Jason to completely redo the landscaping on the front of my house. When he came to my house for the initial consult we talked through plants I wanted, and did not want. I appreciated having a professional plan drawn up to be able to visualize all of the plants and their arrangement. I was very pleased with the first draft, but requested that some additional changes be made. After a few rounds of plans we finalized the plan and the plants were installed within a few weeks. I could not be happier with the results. My yard looks amazing! Each plant is guaranteed for 1 year and they were very quick to replace a few plants that did not survive the harsh summer. I plan to work with them on a project in my back yard as well.

Paragon did a fantastic job on our backyard redo and whole yard irrigation installation. Every member of the Paragon team has been kind, professional, creative, and they clearly care deeply about their work. We were so impressed with their attention to detail and excellent communication. They have been patient and accommodating with many back and forth messages and questions, answering each one with care and promptness every time. A highlight of our redo would be our outdoor fireplace. The hardscape work was meticulously done and turned out beautifully. We have been so happy with their work, we signed up for a service agreement for regular maintenance. We would recommend Paragon to anyone!

Paragon did an awesome job creating our outdoor space – patio area, fire pit and seating wall. Their attention to detail was amazing. The quality of their craftmanship was outstanding. We couldn’t be more pleased. We’ve already received a lot of compliments from friends and family. The cost was reasonable considering the quality of their work. The final cost did not increase from the initial quote. I highly recommend Paragon for your landscape/outdoor needs.