8120 W Bradley Rd, Milwaukee, WI 53223, United States
TruGreen provides local, affordable lawn care in the Milwaukee area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Milwaukee community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 414-214-1601.
As a fairly new customer I didn’t know what to expect of my service. They are great at communicating beforehand so I can corral my dogs to allow them to treat my backyard without problems. All of the guys I’ve dealt with are personable, prompt and professional. No sooner than they finished the application did I have my summary. Not only a printed one from Daniel, but on their website, as well. I knew exactly what services were done and what was used to do it. So far, I’m very impressed with TruGreen…I hope my yard will be, as well.
Good and prompt services. Love the team guys who do there service What I would recommend to explain the plan the customer purchased at times we tend to forget and have a road map what can be expected
Zero stars. I don’t think they ever actually treated my lawn except the time they killed half of it. Paid for their service last summer and this summer when all of the weeds grew right back I complained invoking their 100% satisfaction guarantee. They scorched my lawn, would not send out a manager to talk to me and look at the lawn and kept charging me when they were supposed to be fixing the lawn at no charge until I was satisfied. I’m still fighting with them to reverse charges. Total scam company. And don’t believe any reply by the company to bad reviews, they do not mean a word they say.
I'd give them 1 star for service but they redeemed themselves a little by providing a refund pretty quickly. Let me start by saying I'd never hire them again to service our lawn. I've seen some pretty good reviews, but I sure didn't see it. First let me say we used TruGreen about 15 or 20 years ago and at that time they did a good job, but after a while, we cut out the service to save some money. This year we developed a pretty serious grub problem, so even though the rest of the lawn looked pretty good, we decided to go back to them and sign up for a full service with an additional grub service. Well guess what? The first regular service seemed great....second was okay...third was very lax. For the grub service....they never bothered to show up even though we asked about it several times! After finally speaking with a supervisor (who was not local) they offered to make up the grub appointment - but grub service needs to be done at a specific time of the year....and the window was closed....so that would be useless. In addition to the missing grub service, without notifying us, two of our six regular appointments were cancelled by them with no replacement date set. The scheduling was a joke and, in all honesty, the lawn looked worse than when they started the service. After two additional phone calls where they continuously tried to get us to allow them to "make things right," they finally agreed to refund the unfulfilled services and they did send a refund promptly. I would think long and hard about whether to use this service....
I love TruGreen, and it’s not just the performance of the products, but the guarantee, they will reapply till it’s corrected, but one of the bigger highlights is the care team, if you are lucky enough to get Stacey G as your service provider that visit, you have the best. He is so friendly and easy to talk to. He really truly knows his product and is he service. He will also suggest service as if it was to his own family, only the services you truly need. That level of honesty and gentle manner and pride in his work really shows, I couldn’t be happier and I will stick with TrueGreeb.
TrueGreen has been treating my lawn since the beginning of the season. They are only to treat my front yard. But when they came today they canceled the service because my back yard was locked. They do not need in my back yard. Since they are only to treat my front yard. I have had weeds the entire year. I have had them even come back to retreat and I still have weeds. They also argue with me when I call because the weeds are not gone. They said it takes a while. But all year is unacceptable.
Excellent lawn care. I've been using TruGreen for many years and my lawn is very lush and green. Very healthy. I would definitely recommend their services.
It was my 1st time ever using true green. Not what I expected for the price. They showed up and supposedly sprayed my whole yard in 8min. Never got my lawn analysis like they said or even talked to anyone from the company at any point ever. *** Follow up after my first season with Tru-Green. It was the worst mistake I could have ever made with lawn care. They ruined my entire yard in July by burning the grass with fertilizer. They refunded me $94 for destroying a 1/4 acre lot. They promised to fix the damage which they attempted over 2 months after the fact in October. I never received aeration that was part of the package nor did any of the treatments rid my yard of clover and crabgrass. For those of you thinking about trying them out like I did please save yourself the money. They were just completely terrible. Hopefully if you’re reading this you learn from my error.
The service is excellent and prompt.
Friendly staff. Quick and prompt service
Very professional. Schedule updates accurate.
We live in small rural neighborhood. Our neighbors on either side let their lots go natural . My applying Grubex and weed & feed in the spring and Milorganite in the late summer with autumn weed & feed every other year (before winter) was at best like treading water. Now it is November and after 4 treatments and aeration with overseeding, we are impressed. We can t wait to see the results next year especially when the second 4 applications that are included in the 1 year program we purchased are applied and the new grass seeds further fill in and help crowd out weeds. Additionally, they have been ever available and flexible. Call me surprised and impressed!
Don t get ripped off like I did. Go somewhere else!! I wasted over a thousand dollars and got very little results. Thanks TruGreen!!
Shaun did a great job of explaining things to me.
Great results
When you call to request an extra service because of weeds, you talk to a call center. I canceled mid year, most weeds Ive had in years, terrible customer service. When I called to cancel, they didnt even ask why. Terrible.
Gerald did an excellent job
Excellent service! Always there when scheduled . Application is done thoroughly every time . Friendly !
The crew talk to you let you now what there doing before they start and give you a heads up when coming out to service the lawn a job well done.
The tech was very nice & answered the questions that my husband asked & he was on time. We will not be able to tell if the application worked but hope it does so we can continue using TruGreen.
Fast, efficient, timely and friendly.
love everyone I encounter. Truly caring people work here.
Great job Soloman Davis!
Reps coming to your house are very nice and knowledgeable! Love True Green!
Great experience with true green. I would recommend them highly. They did great for my grass, thick and luscious.
Steven did a good job of covering my yard entirely. I was hoping he could spot spray weeds I have noticed throughout my yard. He told me that service had ended for the year.
Fast friendly service, but also does a great job at eliminating weeds and my lawn looks great .( of course my husband does a great job taking care of it too! :)
Great job. Easy no worry lawn care.
Luis and I talked about my service and he was especially attentive to my concerns and responsive to my concerns. Thank you and Luis,for great service.
He did a wonderful job with a smile !!!
These 2 guys were very thorough did good job on lawn aerarion
Great service nice person.
Thank you for all the help with the lawn, seeding and mailbox. I have had your services for many years!
Very nice service Technician.
Shaun Washington, service rep, completed application quickly and did a very good job.
So far a great experience. This was our first treatment so time will tell
I have used TruGreen Lawn Care service for several years. I am extremely happy with the condition of my lawn. Diane Warkoczewski is my lawn Specialist. Diane knows what my lawn needs and applies right amount of fertilizer and weed inhibitor. I highly recommend TruGreen for a healthy lawn and great looking grass. Thank you Diane W and TruGreen!
My lawn looks great this year. Thanks TruGreen
Great company , great service , great pricing . My lawn never looked so good! A must have service! Diane my tech is the Best!
TruGreen has been doing a great job. My lawn looks great and I do not have to worry being any pests or mosquitos.
Amarion R s service on our lawn and his customer service were Excellent! Thank you!
One of the best guys come around he did excellent job thank you
The employee did a great job very proud of the service
Gerald D. did a great job, very nice guy who answered my questions, and shows he cares about his work. Appreciate you Gerald D. and you take care. Cheers!
Very professional and thorough job on my lawn today. Luis was very good and mindful of doing a good job. Well Done!
Remy was great, even maneuvered around the new invisible fence flags. thy.
The people who work for True Green are awesome. I want to give Shaun Washington a 10 awesome person thanks True Green for having people like Shaun on your team.
I ve had TruGreen for years and every year the service gets worse. They ve charged me for services I haven t bought. Their customer support doesn t follow through, and the results of their lawn service are average. I don t like writing bad reviews, but maybe it s the only way they ll listen.
Employee met with me before application and after it was completed to address the issues with weed control in my yard.
No communication.
So far I have been very happy and satisfied with the excellent service I have received from TruGreen and the professionalism of all the service techs I have had the pleasure to work with.
After 4 years as a customer of TruGreen, I can say that I am not satisfied with the lawn that we have nor the customer service and attention to our requests. I do admit that we dont have the weeds we had before and the mosquitos have decreased but my brother has the same two results and way better looking lawn by paying a fraction of the cost for lawn care at a local hardware store. Towards the end of June, I called TruGreen to postpone my weed control treatment and to explain that after 4 years of paying for my services, I am not satisfied with the lawn that I have. I know that nobody in their Company would dare to use a picture of my lawn in their website as an example of the results they provide. I told the young man that answered the call that I am seriously contemplating the possibility of canceling my account and that I wanted someone to call and meet me in person at my home to help me make the decision to stay as a customer. To my surprise, his response was to keep the weed control appointment and wait 3 weeks and if I wasnt happy still with the results, he could have someone call me. I told him that weed control treatment wouldnt take care of all the bare areas throughout the yard and that 3 weeks would not make any difference from the 4 years I have been with their Company. On Monday, July 1st, I received a call from a staff member who handles unsatisfied customers and he told me that he would come to our home on Friday the 5th to aerated the soil and reseed the bare areas of my yard. I was happy with that agreement because I was going to be home on Friday which would had given me a chance to talk to him in person. Friday came and went and he never showed up nor he had the courtesy to call me to explain why he missed our appointment or to reschedule. Because it was Friday, I had to wait until Monday, July 8th to call TruGreen again not only to explain my frustration with him missing his appointment with me but also to very specifically request that if anyone was coming that I wanted to meet them in person. The lady who answered my call, assured me that she would make sure someone would call me to make a new appointment. At mid morning on Tuesday, July 9th, I received a call from the same staff member to let me know that he was done treating my lawn. Another example of this Company not listening to the customers. He did aerated and reseeded some of the bare spots but missed one in the backyard and he also came when I wasnt at home so I couldnt meet with him in person as I had requested. After I talked to him on the phone, I called TruGreen again to express my frustration about the Companys lack of attention to customers requests and again the person who answered assured me she would have someone call me to address my concerns with this situation. She stated that she would have someone call me by the end of Tuesday or Wednesday the latest which didnt happen either. Although I do appreciate the work that was done to potentially solve part of my concerns as long as I make time to water the lawn every day which is not possible because of my work schedule, the primary reason for my initial call was to have someone meet me in person and I am still waiting.
The company always notifies me when a tech will be out to service my lawn. They are through and efficient.
A big shoutout to TruGreen and Richard for their outstanding work! Our yard has never looked better, thanks to their attention to detail and dedication. If youre looking for top-notch lawn care, we highly recommend TruGreen. Keep up the great work, Richard! #LawnCare #TruGreen #ExcellentService #GreenThumb
Trugreen surprised me how fast their delivery services. I Called Tuesday talk to customer representative (Jessica), which shes amazing . Answers all my questions and explaining what included in the package that I purchased. Three days after, Daniel came early morning knocking my door saying his ready to work in my yard. Also he did a great job and nicely explained what I should do or not . Thanks Trugreen.
Our technician, Marcus, took care of some of our resistant weeds. Also hes friendly and courteous. Hes a great asset to TruGreen
The technician did not appear to apply fertilizer all the way to the road in the back of my property. I am overall pleased with with the service.
Pierre was kind, knowledgeable, and passionate about his job. He took the time to explain what type of weeds I had in the lawn and how to treat them. He gave me some tips to help with the new grass growing in the patchy spots. I appreciate Pierre s dedication to customer service.
Tristen was great to work with. He explained about the weed application he was applying today.
I have seen a great improvement in my lawn and weed control since I have had there service.
Since Happy Lawn sold to True Green I have seen a decline in my grass. I have a huge back yard and it takes them 20 seconds to spray; weeds, crab grass still exist and overall appearance is NOT acceptable for the amount of money you pay! $10 off your bill is not acceptable either!
Shaun Washington my specialist was very informative about my lawn care. I appreciate all his advice. Thank you Shaun
No text massages for todays upcoming service. Ive ALWAYS received texts in thr past. Technician stated that I have weeds, but did not indicate where. I supplement weed and feed myself, and have no idea what weeds they are referring to.
Very friendly and explained everything
Great service and my lawn looks fantastic. Cant thank you enough for making my lawn feel so much better on my summer bare feet!
I would like to request that Shaun W continue with my lawn care, he was very respectful and did and a good job Thank you.
Good service
My first lawn service and instantly saw the results . Been with them for two years and never a disappointment
Giovanni did a very good and thorough job. He took his time, spraying every area. I appreciate him.
Amarion was courteous, respectful and thorough. Thank you for your continued great service and care for my lawn. It never has looked so good as now. Keep up the good work!
Thanks, Cameron.
I am extremely dissatisfied with the lawn service company TruGreen, as they have mistakenly applied pesticides to my lawn for the second consecutive year. While representatives Shannon and Cathy were apologetic, the other representative, Tiara, displayed a lack of professionalism and concern for the mistake. Her attitude was uncooperative and dismissive which in my book is unacceptable. I was told I would receive a call from the branch manager (Hales Corners area) - Mike (apparently). However, I did not receive a call within a timely manner. When I finally did receive a call, he couldn t provide a reasonable explanation. Therefore, I am not confident that this mistake won t be made again. I strongly advise others to avoid using TruGreens services due to their clear negligence and poor customer service. It is unacceptable for a reputable company like Trugreen to make the same mistake twice and then fail to take responsibility or offer adequate resolution
I happened to be home for this application and the tech who arrived, named Shaun W., performed a very thorough job and was extremely friendly and answered the questions I had.
My lawn is green and thick.
Marcus is a treasure. Outstanding job finishing up a very difficult first weed/ broadleaf application.
Excellent Customer Service I m recommending to have Shaun complete this journey as my TruGreen Specialist.
SUPERB SERVICE! THOROUGH customer feedback!! Thanks again Christopher
excellent service, texted me when arrived and very nice to talk to.
Christopher B. Is very easy to talk to & answers all of my questions & concerns. He s always on time.
He spoke directly to us as to what he did and any he recommendations. Very courteous and helpful.
Matthew B was so professional and did the most thorough job!! I really appreciate his excellent customer service!
The service tech, Remy, listened to what we had to say and delivered with courtesy and professionalism..very satisfied with his work..
Gets rid of the ugly weeds kills pest that are borrowing in your trees all bugs mosquitos..the grass looks like a golf course.
Great lawn care service. Friendly and understanding drivers
Excellent service polite and friendly
Derrick did a great job when he came out for a do over from the work the previous technician did, after Derrick finished he took his broom and Swept the all of the sidewalk. Outstanding, I hope to get him again.
Tru Green was on point today and I learned a few things about my lawn too. Matt the Tech was well informed and took my input as well. He suggested some easy extra steps since this was our first application to spruce up the yard. High marks from me, for sure.
Terrible service. I ve watched them spray the grass in under 5 min each time they ve come out. There has been no progress or improvement with our lawn. They have come out at least 7 times and we still have weeds. They never even treat the backyard. I ve called customer service and spoke with a rude, condescending rep who couldn t tell me anything about my service; she told me to look at the service ticket; that is never left. I asked to speak to a manger and almost two weeks later, no one has reached out. Since i can t get any resolve, i will file a complaint with the BBB to get a refund for the money they ve stolen for a terrible job in all areas.
My lawn is coming along nicely after years of Tru Green service. It s thick and green, best on my block!
Great service and my lawn looks great
The dont get back to you. They need improve on consultation. Talking the client. Communicate skills suck
This is my third year with True Green. I have been very happy with the service. Even recommended True Green to my cousin. Which they are getting treatment for their lawn. Thank you.
Luis did better this time, but still wasn t too concerned with anything that I had to say. I m guessing that he feels pressure to keep on schedule and talking to me was slowing him down. However, he did answer my questions. Luis could benefit from some training in customer service.
TruGreen treatments keep my lawn weed free. They give suggestions on things that I can do better and offer additional treatments. They take no for an answer, unlike my previous lawn care company.
Good service, very professional, good quality.
Tiran Sims has been my Trugreen technician for a number of years. He is friendly, knows his job and is eager to answer any questions I may have. He honestly portrays a person who enjoys what he does. Kudos to you Tian!
I was told someone would call me to schedule my appointment so I could be there. No one called. Instead I got a text saying they were on the way. Im at work and did not get to see this done. Im not happy.
This was our first treatment with TruGreen and it was great! Our technician was Remy S and he arrived on time and answered all of our questions thoroughly.
Friendly and knowledgeable. Very pleased with the professionalism and expertise.
Cameron Tech and Larry Manager were very easy to communicate with. Thanks
TruGreen does a great job of keeping my lawn, bushes and trees in great condition. They do it in a timely fashion at a reasonable cost. I am very satisfied with their work. Patricia Rohde
Everyone should use True Green!! I love the Service
Wondering about timing of overseeing and aeration. Have numerous bare spots.
Your specialist Mr. Ernest Taylor, ID 115984, and his associate, really impressed me with their courtesy in explaining what they were going to do concerning the aeration and seeding that they were doing, as well as answering any questions that I had.They were equally impressive with their professionalism and concern as they performed the aeration and seeding of my lawn. They made me a Happy Customer. Please, please send them back for all of my future aeration and seeding applications. John H Kennedy
Great looking lawn
Cody was very polite, we confirmed the application to be used and off to work he went. Once he was done he again came to my door, asking me to put my pups inside so he could spray the backyard. Funny thing is we dont have a back yard yet. After our little glitch he left us his with his findings/receipt.
Lawn care has our lawn looking good.
Very poor service. Total time at property for applications are around 5 minutes. Rude customer service. Do not recommend.
I have been a long, loyal customer. Had to cancel because they would not honor my last years pre payment schedule. Almost doubled in price from the previous year.
TruGreen let themselves into my fenced in yard and applied fertilizer without my permission. I am not, and have never been a customer of theirs. The rain soaked invoice(hanging on the door knob directly next to my address numbers) confirms that my yard was the incorrect property. Thankfully it was not something more harmful that my dog or family could have unknowingly been exposed to. In addition to the unauthorized application of chemicals to my yard, their employee walked his spreader directly through and over plants in my flower bed. It is frustrating that not hiring them isn t enough to keep them off my property. Hopefully my yard and plants aren t damaged.
Antwaun Dyson was very efficient, great job! I receive so many compliments on my lawn! Highly recommend Trugreen!
Service tech was very friendly and listened to my concerns. Did a great job!
The team did a shoddy work on the weeds in my lawn
I would have liked to talk in person to someone about my lawn and how I can help to improve it.
Service tech was great!!
I was ready to give up on my lawn, rip it up and start over. TruGreen said they could make it great. They were right. In a single season, they were able to make it the best my lawn has ever been.
This a great lawn service and they really take care of you
Our specialist, Shaquille Jackson, was very friendly & professional.
Very customer service friendly!
On time didnt really interact with them cuz I was at work and since it was the first application havent seen any results but left me some very valuable information i like that .I would really recommend this company looking forward to the rest of the work to be done thanks
First time use of TruGreen. Specialist seemed very knowledgeable of his job. Looking forward to the results of lawn care.
Very pleased with service came out on time Very pleasant workers
Very pleasant worker! Thank you
Tyson W. was very nice and answered all my questions.
Was quick with the spray, the specialist said I wasnt home. I was home.
My technician was excellent. He took the time to explain to me everything he was going to do on this visit. Every question I asked him he answered with a detailed and knowledgeable response.
Great service and results
Absolutely terrible. Their technician treated the wrong house. My neighbor is furious. They already have a different service and they re worried that their lawn will be burnt out. In the meantime, I have weeds and when I called customer service, it got worse. No one can tell me when someone will come back out to treat my actual lawn and it s impossible to get a hold of anyone local.
Outstanding service. My Trugreen technician Antwaun Dyson arrived promptly and provided my lawn with weed control today. In a short time my lawn really is looking much greener and weeds are disappearing. Thanks for the great people and products that work well.
Love the service, we see a difference already. Thank you.
Super friendly and efficient. Listened to my concerns.
TruGreen has improved my lawn s health so much! I m so pleased to enjoy nice grass without nasty weeds!
Tramel was wonderful!!! Very professional!!! I appreciated he took the time to walk my property and chat with me!
I had to call 4 times to finally get my entire lawn service. This last technician actually knocked on my door and talked to me and treated my ENTIRE lawn.
My Lawn looks great. Thanks to Tru green, I have been dealing with there service for 5 years now. I am satisified. Thank You Tru Green
Christopher B did a great job today. He was careful to spray every inch of the lawn, including around corners and behind items on the lawn. His notes and suggestions are much appreciated. Great job! Thank you!
Our lawn specialist gave me good and helpful information. Also, good suggestions. Very satisfied with his service.
Hi everyone, I have cancelled my services with Trugreen and have continued to receive services and charges.
Trugreen representatives always are professional and helped rejuvenize my lawn
Tree & Shrub control along with Mosquito Defense. Thorough and conscientious ! Positive
He was nice
The cost, schedule and results met my expectations.
Driver was. Fine , the issue is they should have a rep go out before a spray to explain how their process works I thinking one the then Im being told something else by the guy doing the spray it makes the company sound like a fly by night co.
Even with no rain believe it not my yard is still much greener than before i m glad i decided to use this service with some prayers of rain it should look like sod!! Stacy G did a great job so thanks Stacy well appreciated.
The service rep was professional and thorough.
The technicians were very helpful in giving guidance on how much watering is needed.
The serviceman was on time and proceeded according to my texts. His application was performed thoroughly,
I talked to Marcus and he was very helpful and informative with a great attitude,so I m happy with my service and my lawn looks great !!
**UPDATE: I cannot begin to explain the level of service I ve received to rectify my previous post which spoke to an issue that happened with my last service. Larry, thank you for hearing me and taking care of what you could to make this right.**** Well, under normal circumstances I would have said a 10/10 and given the google rating of 5, but the last tech disregarded my pool and let fertilizer go into it as he was rolling his distributor gadget. I m sure I m not the first customer with a pool. If this is a training issue, that s one thing. But I lost some confidence in TrueGreen s top level of service that I had otherwise experienced.
Great working hard young men. They were very respectful! Thank you.
Christopher did a throughly good job. He listened to what I had to say and understood my concerns I would greatly appreciate having Christopher as my lawn specialist for tbe remainder of the Season. He seems to have a good understanding of my concerns Please put Christopher in my profile for the future Thank you
Had concerns regarding the condition of my lawn. Luis came out and we discussed a plan to improve things going forward.
I need to tell you about Remy who came and serviced our 2 very large lots today.....he was the nicest young man ever!!!! Walked the lot lines with me. Very professional and pleasant! Seriously, he should be up for a raise! Please send him back anytime by us, it was my pleasure to talk to him!!
Shaun very professional very nice gentleman
Nearing completion of my 2nd full season with Tru Green. I hired them and paid the premium cost in comparison to other options as I was assured they could take care of my creeping Charlie. 2 summers later I would say that the creeping Charlie isn t much different - it s as healthy as ever. My grass looks healthier, but anyone can fertilize. I finally called them back once because of their guarantee after they failed for multiple visits to apply a broadleaf weed control. Essentially, the company does not deliver on their promise to provide a complete lawn care assessment and treatment. Photos are of the creeping Charlie in the middle of my backyard - not some area near the edge of my yard that would have carryover from a neighbor or anything like that. These highly visible areas - can t miss them if you were l actually assessing a yard.
My husband and I have had this service for over 2 years now and our lawn is beautiful. Diane is a wonderful application specialist and very friendly. We receive the 6 applications along with the fall aeration. Great Job done by all!
Quality businesses!
Kevon w & his team mates very professional & personal ppl.hopefully I get them back again. Very satisfied with there work
Because of tru green I dont have any more dandelions there gone
Your team shows up routinely and give my lawn what it needs when it needs it. You completely irradicated an invasive weed that had all but taken over my whol yard. My lawn has never looked better. My neighbor says he covets my lawn. I told him about you!
Rayford was extremely polite and personable. He was instructive and did exactly what I wanted. Thanks guys!
TruGreen techs were timely and aimed to please in every way.
Very knowledgeable of the grass and what to do to make sure that I don t have any more weeds
Great service, appreciate the info left on lawn care and after treatment care.
I need to see results before I can give TruGreen a serious review
Devin did a great job today and was very pleasant to talk with
Nice to work with.
Weeds, weeds, and more weeds. When the manager s designee came out to see my yard, he told me if I wasn t satisfied try Weed Man.
The guys did a great job aerating my lawn, they were courteous and friendly. Thanks
Service is scheduled and performed professionally.
The technician was very responsive, he answered my questions and offered good suggestions
The tech wrote in the notes that he knocked on my door to talk with, but he didnt. Also, he did not spray the area of grass on the north side of my garage. Not 100% happy with this last service.
Lawn Care Specialist are always able to answer my questions and perform a great job. My lawn has improved greatly.
Great team came out to service my yard, did a nice job.
Works great!!
Came and did my lawn I never agreed to it and sent me a bill
Tried for first time,thought they would be a good company according to brochure and the expensive cost of service, was I wrong,!! Never did lawn analysis, they were supposed to give with first treatment, never left any service slip or information about lawn analysis...first treatment left burn spots in lawn, could not communicate with them...they were to come out again to do lawn service, cancelled, then when I asked them to come out again after 3pm, he came at 10:0am, again never left a lawn analysis or any information, and did nothing..walked around yard for 2 minutes and left... Ive had enough of this company,!!! Cancelled my service with them and I want my $$$ back.
Had them for 30 years
Sprays grass with water mixture and gives watered down results. Better off using a local business.
I find this has to be a very bad lawn service to have, after lawn treatment my lawn was covered with weeds, I canceled and I used roundup
Don t waste your money. I had them come back twice for weed management after their treatment did nothing after 14 days post treatment. The lawn weeds are taking over. They must water down their weed Chems to the point that it s just watering the weeds. Now I m using a lawn expert YouTuber recommended product called TENACITY with a surfactant (sticky mix) and I AM Eradicating my own weeds. AVOID WASTING YOUR $$$ on TruGreen.
This service is a scam..or close to. Do not use them! Technicians definitely do not do what they are supposed to do. One pass with fertilizer or an other service just to show they were there. Did the same to my parents. Rude and charged my card the following season for service after I moved to a new residence. Took three calls to get them to stop.
My lady and I have used your services since last year for our weeds. Since last year , I have reached out 4 times last year , 3 times this year all because your field agents couldnt understand that a house has 4 sides minimum ! They just keep missing the south side of our house.! I explained each time I called , and once with a field rep in my yard , that you guys were missing the south side of my house . Finally this year , I received a call back from a regional manager , who forgot to leave a call back number. Finally , after plenty of due diligence on our part , I called today to cancel my account. The retention lady asked Is there anything I can do to help this situation? I said Im willing to listen , but I wont speak with another person . She responded i have canceled your account , Said Thank you and the conversation was over !!!! Your company , its management , its handling of escalations , its overall customer service is a prime example of what not to do . I will be sure to add this to Twitter next
horrible service for over 15 years kept giving them a try got worst over the years, dont let anyone tell you to use them, the worst company ever, if you live in Milwaukee try weed inc notice difference in 1 season so far
I have been using TruGreen for several months and can honestly say that my lawn has never looked worse. Crab grass, TONS of weeds, burn spots, etc. I have tried to complain through several different channels and have gotten nowhere. I am beyond frustrated and want to cancel this terrible service and be refunded the money that I ve wasted.
The multi-service plan I have is on a schedule such that I dont have to think about it. Its reliable and my lawn looks like the Garden of Eden!!
Absolutely disgusted with my recent experience with TruGreen. I was a customer last year and used them for just a few weed abatement services last year, then told them to stop coming as Falls approached. Without contacting me, or reaching out to see if I wanted to use them this spring they sent a service tech to my home and found her on my lawn in April (and it snowed the next week). I called to make complaint and they refused to credit me, and wanted to give a discount. Then apparently they came out again. Very shady business practices to not even reach out to your clients and check if they even WANT your services. I have made so many phone calls without a resolution and they still want to charge me fees. Not to mention they are there literally for less than 10 minutes to do an entire property - for all I know theyre spraying bleach.
I don t like that you hire customer service in Trinidad and Tobago why don t you hire Americans?
Paid for a year of service, didnt notice a single difference in my lawn. Also, I called to cancel and they didnt and now ive been charged $300 that ive called about 3 times now and still have no refund. Not a very good company.
Serviced well and returned more than requested to.
See post above
Its all in the people servicing your lawn until I got Diane it sucked and I was going to leave trugreen she came on the 5th and 6th visit and changed my mind however if I dont get her I will leave.
Killed large patches of my lawn by fertizing on a 98 degree day with 18ph wins. You can see the dead spray patterns around my yard. Spoke with 3 different representatives who said they would send someone out and fix it. Its been 2 weeks and no one shows up. 9/29/2022 Phone follow up was responsive but still no promised lawn inspection/correction from the local service manager committed for August.
Our normal technician Christopher is very good and thorough
Fertilizer
The grass was perfect all year. TruGreen was very responsive, and communications was always spot on. Lots of complements on my lawn...Terry P.
We have used them for a few years now. First year our grass was a complete mess, more weeds than grass. Fast forward to now and we could not be happier with our lawn.
Get results
We had our monthly charge go from $53 to $93 in a year. Ask service person to cancel, they said would take care of it, did not. Then left message to cancel..no response. On phone for 30 minutes with them arguing why we wanted to cancel. Ridicious!! Today they contacted me and provided a credit!
I dont have to dig up crab grass any more.
We got the weed & mosquito defense treatments, reasonably priced, progress can be tracked thru the TruGreen App. Our grass looks amazing so far
Worst experience ever I will never use TruGreen again!
I was always skeptical about receiving the TRUGREEN LAWN CARE SERVICE. It has worked super well. The person who sealed the deal was CHAD M. THE APPLICATION GUY He was cordial, knowledgeable, and super efficient. Glad to state : I am a happy TGL customer!
Prior to any application, I had purple weeds in the backyard. After one application, approximately 1/3 of the lawn was burned out and dirt was left. Hundreds of dollars spent for this??? I called and I was told a free service date was scheduled for them to fix it. Today, they came out and said their product did not do it, did no work and left a small bag of seed and told me to contact the horticulturist - Ridiculous. The note left said to mow the lawn to the proper level - How do you mow dirt??? Tru Green ruined my lawn so take responsibility for your actions and fix it! They took my money, ruined my lawn and try to blame me.
Bad coustomer service terrible
I decided to go with TruGreen this year due to last years company doing a mediocre job. My lawn has never been in worse condition. I have burnt spots, dead grass and the mosquito repellant doesnt work. They were here spraying on Thursday (8/19) and Friday night by our fire pit (literally where they sprayed) Im being devoured by mosquitos. I had 21 bites in one night. What? Also, how is that your lawn service burnt my grass if youre using all natural products? Milorganite doesnt burn. Massive brown spot, dead grass in the middle - where did that come from? I didnt have that until your team showed up. Also, your employees are lazy. One guy sits around on the back of the truck with his arms crossed while the other trots around spraying as fast as possible and knocking things over/killing plants. How is that labor intensive work? This is 1000% a rip off. I paid over 500$ for this garbage service. I want my money back and Id rather do this myself.
Im very satisfied with the service. A couple of times I was not home to let the technician into the backyard. I call trugreen and they rescheduled a free service. My lawn is healthier and weeds are almost gone. Grass is getting a dark green also. Thanks trugreen for standing behind your product.