2001 W Mt Vernon Ave, Milwaukee, WI 53233, United States
Professional Landscape Services including, hardscapes, outdoor construction, property maintenance, snow removal, and more. Commercial and residential. Large jobs and small jobs. A family business with emphasis on SERVICE.
My experience with this company was subpar, mainly due to lack of communication. On the initial visit, my foreman asked what my budget was and then proceeded to give me an estimate about a week later that was 3x what I had initially hoped to pay. I got feedback from family after and decided to go with the original plan because the price for everything done was quite fair. My foreman was also flexible in swapping out a few plants that were toxic to dogs. I was told after I signed the agreement that it would be about a month to start (no problem, everything is taking a long time right now) and I'd be informed of the schedule. It then took me calling 3 times to put a deposit down. I followed up 3 weeks later and was told it was requested to start the following week but I would know two days later if it was approved to start. I, again, had to follow up two days after that to verify. The day before the job was set to start, I was informed the foreman would be there at 7:45 to start marking things out and the crew would arrive by 8:30. By 9 there was still no one at my house and after I emailed the foreman, I received a reply at 9:30 that we were delayed due crew members calling in sick. Obviously you cannot control that, but why was I the one who had to follow up over an hour after it was set to begin? We had a new date set (a Monday) so I had been planning working from home for the time being in case anything happened during the project. Another project got delayed due to weather. Project finally began that Wednesday. No one came to the front door to even say that they were there they just began working. The foreman claimed to have marked out the plan the day that it began but designed it with 4 plants in front of a gate that I had repaired, completely blocking it off. Thankfully, I was home to notice and he had the crew remove them but now I have 4 of them on one side of the gate and 1 on the other. Not a big deal but incredibly obvious that there was a late change. I am satisfied with the way my yard looks now as it was barren previously, but the lack of communication was incredibly frustrating.
They haven’t taken care of the terrible job they did on our gardens. We needed them to turn a weed garden into a grass patch. The pictures show before (with stones that they stole from us) and after pictures in order from May (when the work was done) until today. They were supposed to do weed removal and prevention and none of that has been done. They have also stopped by to treat a few other areas and they look worse then they did before. They did very little that was drawn up in the contract. The foreman never returns calls or text messages. The owners have yet to call to see what needs to be done to fix the situation. We had this work done so we could sell the house this fall. We cannot list it until this is fixed. We’ve spent a ton of money on this company and most likely we’ll have to contract a different company to come by and fix the incompetent mistakes being made. I highly suggest never using this company!
Very disappointed with the service of this business. They do not respond to calls/voicemails/texts/e-mails in a timely manner, if at all. We asked them to remove a garden that was overtaken with weeds/weed control and plant grass in its place. The first time they came, they did not do any weed removal so the weeds continued to grow and overtake the area. After many many calls to them, they finally decided to send someone out to just pour dirt over the weeded area and call it good. The weeds are 10x worse than when they started and now they will not return phone calls/texts. We spent $1000 on a service that looks worse than when it started.
Jason did an amazing job on our yard. He was very thorough and took the time to explain everything. We had a yard put in and landscaping. His crew was also amazing. We recently moved and will be using him again!