Grazz Masters in Memphis

I left to take my son to school this morning, and I found that my entire back yard and a good portion of my front yard was void of the many leaves that were there before. The team which had been dispatched mistakenly got my address mixed up with a neighbor a few houses down (29 versus 19) as I had not ordered leaf removal service. I was gone for about 30 minutes and the team was able to do more work in that span than I had in months. They are incredibly efficient and were very kind. After a run to the bank, we called it good!

Poor service and flippant use of herbicides in flower beds

They have increased their prices the last two years in a row. this year 15%. I hope all your workers got a raise, because I sure didnt get a 15% raise and nobody in America did either. the price of gas is the same as last year.

Web site is fine, but no response given to a request for estimates.

Wouldnt even talk to me about unless I signed up for at least a year of full yard work....

Great company and customer service! They do a fantastic job with yard maintenance year round. Highly recommended!

Thanks for clearing our parking lot of snow literally overnight to keep us safe and get us back to work!

Great lawn company. Love their service and wonderful customer service with great price. Beautification

They were taking money from my account even after I canceled my service.

I started an account at the end of October and was charged before any service was provided. When I reached out they said that that charge would be credited to the November service and assured I would not be charged again until January to cover the December service. I was charged again in November anyway and no one has reached back out to me after multiple messages sent in the last week to multiple people. Ive now had to open a claim with my bank to dispute this almost $200 charge. Ive also sent a written request to cancel my account, which they request, and have received no acknowledgment on that either. All in all, it has been a very poor, unprofessional experience that I would not recommend to anyone. For the price, I assumed it would be managed properly but was incorrect.

They blew dirt all over my car and didnt get the the dirt off

7:15am Monday, two gas powered blowers going full speed. Geez, we re all up, right, so what s the big deal!!??!!

The Grazz Masters team is very friendly, and truly cares about their customers and the quality of their service. I definitely recommend!

Walter is so nice! He and his crews take such great care of our lawn. It s never been so pretty! The office staff is amazing. And Walter is always there with answers and suggestions to keep our lawn beautiful!

UPDATE After attempts for contact, Walter was able to reach me, and come to a resolution regarding the situation. I feel management and the front office were professional, and upfront. I was offered, but declined, a free service. Not here to take away from a company, and I appreciate that Walter not only heard the situation, but is foong whats best for the company. Not just me, but his employees too. I understand the skepticism with approaching a call like this, and the need to protect your business, your clientele both current and potential, and also make sure someones not yanking your chain. So I can attest that the front office and Walter specifically, have done quite a quality job with the follow up. Grazz Masters services my neighbors yard. Today, I noticed one of the workers blow a smaller amount of leaves onto my driveway. Not a problem, I assumed, but they started to load their trucks. So I ran outside, asked if they could blow off the end of my driveway of the leaves they put there, and was told ok. Sadly, I cannot post the video on here directly it seems, but the worker I asked to clean up the mess they made, decided to blow the leaves into my yard, and instead left the leaves splayed out into my grass.

One of my BIGGEST REGRETS in a looooong time! Grazz Masters sprayed some chemical THAT I DIDNT ASK FOR in my yard that killed all the grass in the spots sprayed. They were only supposed to mow and trim and now my yard looks like an toddlers drawing with scribbles all over the lawn. I am so hurt, upset and seeking legal counsel as it has been weeks since broken promises from Walter (the owner) to fix it has not been fulfilled and now no contact or returned calls.

The crew is always professional and on top of every detail. Thank you Grazz Masters for taking care of my home.

They had an opening earlier than my scheduled time and moved me forward without me even having to ask. They dont leave a job half done.

Yard looked great, nice guys.

Grazz Masters did leaf removal in my Collierville yard last year and did an amazing job. They removed leaves from flower beds and in the back of the yard that had not been removed in years. They worked fast and I could not be happier. Thanks so much Grazz Masters.

Great company. Always prompt and finish the job quickly. The owner and his staff are really easy to deal with and they are willing to work with us. The grass always looks neat and they do a fabulous job trimming the hedges. I would highly recommend Grazz Masters.

UPDATE 5/7/19: Attempted to contact Grazz Masters as requested for nearly a week since their response. Same run around. I guess they only responded being that others have stated the same thing about their recently terrible service and racist behavior. Trying to save face. I will update my review if this is truly settled. So disappointed in my recent services! I dont know what they have changed in the last month or so but the service has been terrible! I have been charged for services that have not been rendered. The girl that answers the phone always says shes an answering service and will take a message for the owner to call me back but I never get a call back. I used to deal with the office manager who was amazing and attentive but it seems she is not available and they have an answering service now. My husband and I also overheard the owner Walter speaking to our neighbor so badly about his Hispanic workers. He says that they are only good for labor and that he hires only their kind because they will work hard for cheap being that most are illegal and took whatever they can get! We were coming out of our garage when we heard him saying this with his back turned to us so he kept going on and on about his disdain for Hispanics, talking loudly and reckless like he had no care in the world nor cared if the workers overheard him, as if he thought they didnt understand him because their English is poor. He did not stop until he seen my neighbor look over his shoulder which prompted him to turn around to see us standing there. My husband asked why would he be so proud of such a thing and he attempted to play it off as a joke saying well you know what I mean. From that day we decided that after our last agreed service that we would no longer keep them on as our lawn care service. Besides the racist comments the owner Walter made, they kept rescheduling us saying they are overbooked and a few times did not show up at all. When they did finally come service us, the job was poorly done as there were only 2 men instead of the usual 4 man crew. The poor crew leader apologized immensely saying that Walter had fired most of the crew and that because of this they were given instructions to only do certain things to stay on schedule. He said that I would have to speak to the owner about our services because he would be in bad trouble if he said something. At the time I wondered what he meant about being in bad trouble but now I know...because Walter is racist and the crew leader speaking up may lead to being reprimanded. Moving on, no one ever came to do our last leaf removal (Im sure this has something to do with him getting caught and confronted by my husband about being racist.) but we were charged anyhow! Now I cant figure out how to get my money back! I guess small claims court will be the final solution. Oh, and most of our street dropped this company for the poor service as of lately as well and some dropped them after hearing how he spoke to the workers not wanting to endorse this kind of behavior.

I had a rep by the name of Walter come out and view my lawn as of April 12,2018. I was advised a quote would be received by Monday of the following week for minor work, tree timing, yard evening, and laying mulch. I have yet to receive a quote. I expressed to Walter that, I am on a deadline due to having a wedding and vendors would like to view the yard. I wanted the work to at least be started before then. I all I got was I apologize and if you need future work let me know. Why would I use your company when you can even provide we with a quote timely? I will not use them for my services.

I ve been using Grazz masters for 3 years now for general lawn maintenance, i.e. grass cutting,hedge trimming, leaf removal,etc.... Today, however, they sent a crew out to put in 4 tons of river rock in areas that had washed away over the years. They were on time and efficient as always. Did a great job. They are truly a complete lawn service provider. Highly recommend.

The people were so nice and they did the best job on our yard!! Would definitely recommend!

Grazz masters has been doing our lawn for the past few months and have done a great job every time! Always friendly and accommodating to working with one s schedule, whether it s a quick trim or weeding, they do a thorough job!

Thanks for making my yard look perfect! Awesome management and service.

Grazz Masters was extremely professional and reliable. We have a gate leading into the yard and on many occassions I forgot to leave it open. They would notify me so I could run home to open the gate and the crew would come back and take care of the yard. They are flexible and communicate very well!! They did great work and whenever I was outside the guys always waved at me. Their office manager is extremely pleasant and she is also accomodating. I would recommend them to family and friends!

Awesome customer service and they pay close attention to detail!!

This has been the best lawn service we have ever used, by far, I have not had a single complaint. They are professional, courteous, and quick! They always remind you the day before they are coming out, and always keep you updated if weather forces them to come out another day. A+. Highly recommend, you will not be disappointed!! Robin in the office is just the sweetest, always so pleasant to deal with and is on top of anything you need in a moments notice!

couldnt be any happier, grazz masters rocks

I was so happy with the service and professionalism of Grazzmasters. I highly recommend them to anyone looking for yard service.

Grazz Masters has been one of the best lawn services I have ever used. Love the reminder emails you get to ensure the crew will be out to service our lawn. Would definitely recommend them to family and friends

Have been a customer for over a year and are always super happy with my lawn care. The owner is a really upstanding guy and he is very easy to work with!

Great service and we highly recommend them.

We ve been using grazz masters over a year for mowing and leaf removal. They always come as scheduled and go above and beyond in their work. Communication is professional and prompt. Pricing is very reasonable

They did a great job picking up my leaves in the fall. The price was fair. They have done my Lawn in the summer, and the leaves in the winter. Robin is very nice and professional!

We have been using Grazz Masters for almost a year and aside from being very affordable and doing a great job every time they are STAND UP people. Lorenzo and his crew did a leaf removal for me and found my Apple Watch in my front yard that I had unknowingly dropped. My watch was waiting for me when I came home on my front porch. I am grateful for this company and I will be a loyal customer for years to come.

I have a very big tree in my backyard that covers my entire back/front yard in leaves and sticks. SO. MANY. STICKS... I had Walter come take a look at it for me after I had let it build up a whole winter without maintaining it. He gave me a great quote! I wish I had taken a before and after photo because it is truly remarkable the job that he and his crew performed. When I got home from work I had chills and spent an hour just looking at how beautiful I forgot my yard was. I highly recommend GrazzMasters and will 10/10 use them again. I can tell that Walter and his crew truly care about their work and take pride in a finished product. I will be using Grazz Masters again!

Grazz Masters came out and removed leaves from our 3 acres and did a fantastic job! They were true and honored the quote and made sure every leaf was removed. Will definitely use them in the future.

I had these guys scheduled to do a leaf removal after fighting with this mess for weeks. I called them after pulling a muscle dealing with gutters and raking. They moved my appointment up to accommodate and take care of me sooner. Great service overall from the office to the yard. Definitely using them for future endeavors.

GrazzMasters did an exceptional job. Their customer service went above and beyond. I highly recommend them to everyone!!!!!!

Grazz Masters did an AMAZING job on my yard! I am very pleased with their work. Thank you Grazz Masters for making my yard beautiful, and placing the biggest smile on my face!!!!!!

As a first time customer, I was looking for someone dependable and who understood my lawn care needs. Walter is great with communication and following up. My yard looks spectacular and Im extremely pleased with the service that I have gotten with Grazz Masters! Thanks Walter and Grazz Masters crew!

My yard has never looked better! Walter is super friendly and professional, not to mention that their prices are very fair and reasonable.

I have tried a few lawn services. Grass Masters is the BEST thus far. I have been a customer for a year. Will and team provides quality service.

Great service! The crews are quick and careful, and our yard always looks great. Highly recommend.

Great service! They were supposed to do my front yard only yesterday and ended up doing the back as well by mistake. They let me know immediately and didn t charge me. I was very pleased. Highly recommend.

Grazz Masters does my yard year round and I couldnt ask for better service. From trimming many bushes, ivy covering door ways, lawn care, mulching, leaf removal and most recently the complete trimming of limbs over the roof and all fence lines. I always say you get what you pay for and their service is WELL worth what I pay for. I would recommend them to anyone :) I have used them now for 3 seasons at my home now and will continue to.

Have been using Grazz Masters for over four years and find them to be very good for all our landscape needs. I would certainly recommend them.

Grazz Masters really does a fantastic job every time. Their prices are competitive, and the service is top-notch bar none. Walter is a pleasure work with and extremely professional and responsive. I highly recommend Grazz Masters to anyone looking for lawncare and landscaping services.

Grazz Masters taking care of my yard for 4+ years. They do an excellent job, come on the day we agreed to (barring weather) and never miss a week. I have also had them do hardscape for me and several other projects that have come out beautifully. They have been responsive to my questions and have bent over backwards to accommodate special requests or schedule changes. I couldnt be more pleased!

Grazzmasters is awesome! Prior to working with Walter Wills and his crews, we paid a lot of money for bad advice, poor service and even no service on our yard. We admired other Grazzmaster yards in our neighborhood and finally asked who provided their service. Walter Wills and Grazzmasters did the impossible during excessive heat and drought. Our yard is thick with grass we dont have a sprinkler system yet.

I hired Grazz Masters to remove all of the leaves and pine needles from my front yard. It only took the guys about 90 minutes and the only reason I know they were actually there is because there isnt a single leaf on my lawn! My yard looks amazing and its great not having to see bags of leaves on the curb for weeks! Incredible experience and it certainly wont be my last!

Im always hesitant when trying new landscaping companies, but Im very pleased with my decision to try Grazz Masters. The owner is EXTREMELY kind and professional. His staff rechecked with me before leaving to make sure they hadnt missed anything. Seriously never trying any other landscaping company again.

4th lawn company Ive tried since living in Germantown and by far the absolute best. The guys did a great job. Never had to bother them about missing a spot. They did everything I asked for and more. The owner is very professional as well. Always comes to check the crews work. Great job.