Lawn Doctor of Berkeley-Jefferson Counties in Martinsburg
1606 Rock Cliff Dr, Martinsburg, WV 25401, United States
About
The biggest difference between Lawn Doctor and other lawn care providers is that we care more; the kind of caring that can only come from being local, and part of the greater community. If you are looking for a beautiful, healthy lawn that is free of mosquitoes and ticks, we have got you covered.
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Inappropriate customer service. Signing up to having the first spring application put down, all went well. The second spring application was over 8 weeks since the first. Considering the hot spring, summer and lack of rain, it would have been better to have applied this at week 6 instead of days after week 8. Temperatures were cooler at that time with average rainfall. After week 8 we were entering weeks of little rain to no rain at all. Forecast had almost no rain in sight. Applying it in these conditions can burn the yard. If it hasn’t rained in some time, It can also wash away when it does. Although my instincts told me to not have it put down, I trusted them and let them do it. This was after receiving an email stating they would be there the next day to treat the yard. No good results came of it during the hot summer, but had hoped the fertilizer would remain in the yard and activate once the weather improved. That did not happen. I simply emailed the servicing branch stating my concerns and had requested a refund. Instead of them responding with any understanding, I was met with a counter to each of my concerns. They refused to refund me and back their guarantee that they will. Supposedly you need to call within 2 weeks which I wasn’t aware of. Instead I waited 3 months for rain that was more than a light sprinkle. The representative at the branch made several rude remarks. Mainly because she did not respect an opinion of mine, and instead took it personal. After almost each if her counters, she would then ask a rhetorical question. It was obvious there would be no accountability or understanding on her part. This was one of those conversations where the other person is always right and will get the last word. It’s a poor representation of a small branch which is part of a much larger company. I can’t imagine the company themselves would treat anyone this way. I felt it went from an adult conversation something rather very immature. It would have been one thing to not refund me and offer to make it right with some additional services at no cost. Even if not, just a bit of understanding would have gone a long way. I wish I had looked at the reviews more before I paid in full. Had I known, I never would have paid in full. In addition to asking for a refund for the 2nd service, I’ve asked they cancel and refund the remaining services. I’ll be surprised if I get anything without filling a chargeback with the bank. Email conversations are best. The wording simply does not change. They also serve as a record for review. Providing this here is not appropriate, but providing to their corporate office is.
This lawn company is awesome. This is my second year using the Lawn Dr. and my grass has never looked this good. They are all about communication and pride themselves on superior work. I will us this company as long as I live in there service area.
We have used Lawn Doctor for 3 years and they have been exceptional. They send an email prior to the day of service and then leave notice when service is complete. Our lawn has definitely improved with the service. Prior to their treatments our front lawn was spotty and full of weeds now it is filled in and few if any weeds. I would recommend them
I have used Lawn Doctor for over 15 years. This family owned business is a tremendous asset to our community. They are honest, responsive, and focused on quality client care. I give them my unqualified endorsement!!! Bravo Zulu!
We have used Rick's lawn service for many many years. Our lawn always looks excellent without weeds or dandelions. It's worth the expense to have the property so lush and green. A totally professional company that will keep our business for many more years to come.
I have used Lawn Doctor for several years now and I always appreciate the services. One can easily spot lawns where their services are being provided. Eric and Hope are always easily reached for any additional questions or comments that I have ever had. The payment process online is also simple and convenient.
Since moving to the care of Lawn Doctor, the service has been superior! Their technicians treating my yard go beyond the normal in seeking out the owner's concerns and how best to resolve those issues. The owner's demonstrate a willingness to work with individual clients in order to achieve each's desired results. As long as they maintain that openness and willing attitude; I will continue to use there services and would without hesitation recommend them to others.
Have been a customer for well over 10 years and they are the best! Our lawn always outshines the neighbor's and even when we are completely surrounded by weeds, dandelions, and other stuff they all end right at our property line. Our grass is always the greenest and thickest!! They will treat you like you're one of the family and take care of your yard like it was their own!
Awesome company!!! Great results!
Have used them for years, great service
Ive been with them for ten years and continue to be impressed with the professional, friendly service. The grass has never looked better and the comments from folks walking past the house are always the same, Wow, you must work hard for your lawn to look that good!! I usually confess that it is the work of Lawn Doctor, but not always!!
Since hiring them my lawn looks 500% better
Our experience with Lawn Doctor continues to be excellent. On time and complete
Always quick to respond. Very easy to work with. Lawn looks great. Thanks. Cindy Shepherd
Had this service for years. Very dependable. They take good care of my lawns needs and I have greener grass and fewer weeds with the service they provide.
I have been using Lawn Doctor for over 17 years; obviously, I am satisfied with their service.
We have used Lawn Doctor for several years. We are very pleased with their service. Our yard looks great. They also have wonderful customer service.
Learn Doctor has been keeping my lawn a great shade of green with no weeds for years! They are a professional small business. If you are in need of a lawn service I highly recommend Eric and his crew!!
I never heard from anyone
I have used Lawn Doctor for several years with excellent results. Their lawn treatments are timely according to the season and my lawn stays beautiful and healthy. I highly recommend Lawn Doctor.
I have used several lawn services in the past. I was not satisfied with any of them until I started using Lawn Doctor with Eric and Hope over five years ago. (Excellent service)
Early Summer Service w/ fertilizer & broadleaf weed control. Early Spring Service Late Spring Service &. Soil Enrichment spring ** Need to seed on spots where no grass area.**
Our lawn looks better than ever! Very pleased with their service. Chris, who fertilizes and weed controls our lawn is great! Would recommend their services to everyone.
I have always been happy with this company but I should note that I have more broadleaf weeds now than when Eric was doing the treatments. I should also note that I recommended your business to the neighbors and the first application of weed control really took care of a large part of their clover problem however the second treatment seemed like it may have been spot and I don t think that it s cleared up their issue as much as it could have.
Lawn Doctor of Berkeley-Jefferson Counties does an excellent job with our lawn. We have enjoyed the service for numerous years and have always remarked how green and weed free our lawn has been!! Thank you Lawn Doctor of Berkeley-Jefferson Counties!! Positive
Hope always calls ahead so I can unlock the gate. Chris is fast, professional, and I have not had sticker bushes or a invasion of grasshoppers since starting service with Lawn Dr. several years ago,
nice customer service, good communication, and on time
Service done thoroughly with good results. No plants were damaged during the weed control and fertilizing process. Lawn definitely looks better than the neighbors. Very pleased. Also had aeration done with good results.
They have done a great job my lawn always looks great I ve been using them for years now
Filled out the forms on their website for a quote on weekly lawn mowing service and never got more than an automated email saying they would contact me. They never did.
Personable and professional organization. Excellent customer care. My lawn is in great shape due to Lawn Doctor s care.
Lawn Doctor has been providing us with excellent and experienced service for many years.
No disruption to my family. We see results
excellent follow-up on inquiries - very customer oriented
Excellent service
We love to garden and feel that the lawn is just as important. We checked with other lawn care services and were disappointed. We contacted Lawn Doctor and have been with them for over two years. We are very happy with this company.
Great to work with!
We have used them for 3 years. Our yard looks so much better than before when we tried to do it ourselves. We are very happy customers!
I have yet to hear from them. Very poor business model.
My lawn used to look better a couple of years ago. The fertilizer and weed treatments dont seem to be as effective as before. I dont know if the cost of treatment is worth it.
Great Value, great customer service and wonderful technians who make sure you get what you need, went you need it.
Great results, not intrusive business practice. Very happy client.
My lawn was full of weeds and bald patches when I purchased my home. I contacted Lawn Doctor and they made my lawn look healthy and beautiful; 1 of the best lawns in the neighborhood. At one point I discontinued service and quickly regretted that choice. I restarted my service and get compliments on my lawn from many. Thank you Lawn Doctor!
Dependable service & good results.
Weve had Lawn Doctors service for nearly two years and were very pleased with it. Even with a neighbors adjoining lawn being nothing but weeds, our lawn is green and weed free!!!
Great service backed by good and professional people!
