TruGreen Lawn Care in Littleton

Devan was great! He was professional and covered all our yard! He was here and answered all my questions with ease.

I received 5 notifications which is a little too much

Awesome - trustworthy - affordable -

.Excellent.service.true.green;.Frederick.our. technician.was.awesome-professional.on.time & friendly.

He did a wonderful job ,

Tru Green has done an excellent job on my lawn. I like the fact you get summary at the end of each application that includes both positive comments and suggestions as to what you, as a homeowner, can do to improve the appearance of your lawn. Gabriel did an especially nice job today! Thanks Tru Greeen!

I had recurring issues with excessive weeds in my lawn. I hired Trugreen to treat my lawn. They kept me updated on appointments and showed up on time. Overall, my lawn looks much better this year. I plan on continuating service next spring.

Thank you Lacey!

Sebastian was on time, quick and professional.

Nicest lawn on block! Trugreen is excellent in keeping it weed free and lush.

Dalton, fertilizer our trees today. He came with a smile on his face and was professional, courteous, and was efficient in his duties. Thaks Dalton! Richard Spike to me of what he was doing for me today. He applied fertilizer front and back yard. He was courteous, polite, and indeed a professional. Thanks Richard!

Alexis wasted no time in covering our front and back lawns. Iam expecting a big change in the back.

It s been a great experience.

My grass looks beautiful considering the hot weather we have had. I am very pleased with my overall service.

Technician is conscientious and respectful. It is worth saving my trees and landscape. I hope that I have Lacey again.

True Green is an outstanding Company always on time & complete services as promised.

Timely, efficient, professional.

Very polite and professional! Explained what he was going to do. Samuel P is an outstanding young man!

Kenneth made sure to be complete with his application. He cheerfully redid a small area i asked him to apply. Great job!

TruGreen is always very professional, my yard looks a ton better, and best Ive had zero weeds since I started using them.

Chris G was amazing. I gave him a rundown on what was going on the backyard with insects and our tree and he went right away to take care of it. he was thorough, diligent and courteous. Thank you tru green and Chris G.

Good service. Thanks Sarah

Great service! Friendly techs!!

Very professional and courteous.

The TruGreen technician was thorough and completed his work in a timely manner

Brandon P does a great job on my yard!

We ve been working with them for about six months and their staff is always super helpful and knowledgeable. Our lawn is somewhat neglected because we re in a rental And we have a ways to go, but we re seeing noticeable improvement working with the team.

Devon was very knowledgeable and friendly

Jeremy took his time explaining the issues with our lawn and bushes. He gave us some suggestions to help with these issues. Thank you.

Devonte was awesome!!!

Were really happy we called TruGreen, we are having a lot of trouble with our yard this year. We signed up for service and their Specialist Elijah came out and diagnosed the issues, answered all of our questions and treated our yard. He was very professional and respectful.

The do a great job and keep to their estimate.

Alexandra did a great job. We discussed two trees that were having issues. He will contact his manager. Always great service.

Judge did a great job, and was very pleasant to work with!

Good job and very friendly thank you

I canceled service 2 years ago and asked to never be contacted again. You called me. Again. Worst company that cannot take no for an answer

Great service this year! The mosquito control really helps us enjoy our lovely view without bug bites.

The young man who did my service was very pleasant and knowledgeable.

Excellent service- great company and crew!!

Keaton was our technician. He was on time and very courteous. He was very professional, as well. He informed us of his arrival, reminded us of what application that he was performing, and let us know when the job was completed.

Tru Green is always great with helping our yard to grow into a wonderful place.

This is the second time you have sprayed in the rain, not sure that it will be effective.

They take great care of our trees and plants without destroying anything else.

Tyler was very nice and did a thorough job

Complements to the littleton TueGreen. Alex Felix came out today to do our service. He was professional and explained about todays treatment. Looking forward to another year with a green and lush lawn. We are off to a great start!

Th technician was here on time. Very professional and knew what to do.

respectful of property. On time.

My technician, Salvador, was very knowledgeable and professional. He was helpful in listening to my concerns and offered ways to take care of the problems.

Devonte was a great guy! We asked him to pay some special attention to some specific areas and he took the time to address them.

Brandon was courteous, informative and professional.

Both techs were kind and thorough.

Fantastic service! Big improvement in our lawn after aeration and 2 applications and overseeding. Much greener snd thicker than last season.

Brandon called ahead and also let me know in person when he arrived. He was pleasant and did his work efficiently.

I have had this service for many many years. The lawn treatments have been very effective with keeping the weeds away . The technicians are very very polite, check for animals in the yard prior to treatments. I fully recommend this service and their people.

Josh was friendly, courteous and efficient.

Jarad was extremely helpful in explaining what he was doing with weed mitigation and to help with a few yellow patches of lawn in my yard. I am grateful for his help. He was wonderful. Thanks for sending him to me. Annette

Samuel P is awesome! He finally identified the problems in my grass that the last r TruGreen guys ignored, saving grace for the company. He should get a bonus. He identified that the issue I have is grubs!!

TRUGREEN has exceeded my expectations in every respect. I am a new customer and will need to wait for the results of treatments but dealing with TRUGREENs personnel has been a pleasure.

TruGreen representative was polite, took the time to answer questions, even helped get the family kitty inside the house.

John G is excellent, very professional, and extremely polite. My husband requested that John G would be our permanent representative. Thank you John G.

Very friendly, responsive and courteous technicians.

Our service tech was very professional and accommodating to my concerns about the lawn. He explained what he did at the end and injected some good humor into the conversation!

I was promised pre-emergent weed treatment in late February or early March. It arrived April 5. I paid in full in advance! The back yard has more weeds than ever. I got ripped off. Everyone makes promises but I have no confidence. I doubt I will ever get my service or see my money again.

Ivan did a great job.

Fast and efficient service and Brandon is such a pleasure to work with

Service was good up until i had to point out an area the he didnt spray . . .

Good job

Prompt Courteous and Professional

Archies announced himself upon arrival & was very professional. He observed some discoloration & let me know what was going on. He did a good job.

Great service

Timely and informative

Tyler was very professional and answered all my questions. Thank You!

I ve been a satisfied customer for quite a few years. Today, the technician did a fertilization but, when done, left both our gates wide open! We have animals but, thank goodness I checked the gate before letting them out or they would have been lost!!! And, secondly, I always get the automated Trudy call the day prior to them coming out as my gate is locked and I can get it open for them. Today, I got the call less than an hour before the driver arrived! Thank goodness I happened to be home. So, what s up with that? My biggest concern is the gate being left open . There s no excuse for that!

Friendly ,professional

This was a do over since 1st appointment didnt go well. This technician was very nice and did great job. Thank you for excellent service

I was able to watch our Lawn Care Technician and he took pride in his work and made sure he had good coverage on our lawn and he took pride in his work.

Unfortunately I wish I was able to leave 5 stars but my experience calls for a 1 star review. Trugreen customer service was very nice, but at the end of the day their lack of attention and communication lead to my yard still being a mud pit and is now worse and even more muddy. They said they were going to come out and aerate my yard and over-seed. That s not what happened. They sprayed a pre emergent prevention, weed killer, and weed prevention. No seeding was done. Since they sprayed a pre emergent prevention no seed will grow. Now my yard has no weeds to prevent mud, no grass, and no potential for grass in the near future. I regret my decision. They are saying they will help me fix my yard but the customer service isn t even in the office. It s somewhere else. So who knows when I will get helped. This application of services has caused me potentially thousands of dollars in damages to my yard because I will need to purchase sod, turf, or rocks if I want my yard to not be a pool of mud. Thank you.

Tru Green works very well for us. We have the best looking lawn in the neighborhood.

Devin K was courteous, let me know what he was doing for the day and checked in before he left. Perfect!

Good friendly techs and service.

The most unethical company in town! I regret to say that my experience with this company was quite disappointing. The customer service provided was below standard, and I would caution against utilizing their services. During the initial treatment, the application was limited to the front lawn, neglecting the backyard entirely. Despite numerous attempts to address this issue, I called the local number and get their virtual assistance, I was unable to escalate the matter to a manager. Each time I called, I was assured that I would be added to the schedule, but unfortunately, no one arrived to administer the treatment. Subsequent follow-up calls resulted in prolonged hold times, making it difficult to communicate my concerns effectively. In light of this experience, I would recommend exploring alternative options for your lawn care needs.

Was quite enlightening. Tech informed me about some issues with the services that need to be looked into. Basically the rock/papers areas that need attention with weed control. Left name and phone number of a person who can help me with this issue.

They have a MUCH better idea of what to apply and when! I would never be able to do better. Thanks TruGreen!

Rico was courteous and did a thorough job thank you!

Brands Valdez does an excellent job spraying my rock beds. No weeds so far this season.

The technicians have all been very good this entire season but it is very difficult to get in touch with anyone locally when you have a concern. There needs to be a local number to call for information. They tell me they cannot contact their technicians when they are in the field because they have no phones, I find this hard to believe. I will think hard before renewing for next season

Always happy to come back and do touch ups if needed. Great customer service and care!

Very friendly and professional great job!

So far so good. Moved from CA to CO and bought a house in Aurora. I hired TruGreen to manage and control the weeds and insects. Interactions with TruGreen have been professional and positive. So far the lawn looks pretty good, albeit its April. The real test is upcoming in the next few months when everything sprouts. The TruGreen associate was here last weekend to apply a pre-emergence weed applications. Stay tuned.

Logan did a great job! He walked the property with me and listened to my concerns, made suggestions on how to cure some of the problems and checked with the office on one he had no experience with. He did a complete job with the application of the product.

Logan was very helpful and answered our questions professionally.

TruGreen does a great job. Our lawn has not looked this good in years. Thank you for the great service.

Service person was nice and told me what he was going to do.

I appreciated the patience of the TruGreen employee today because he had to wait until another party aerated my lawn. I am sorry that I must have scheduled both at the same time. I am pleased with the TruGreen application on my lawn today.

No problems

Tori did a great job. Both with service and explaining what she was going to do.

Timely and professional

Logan provided prompt, professional product application.

Prompt very courteous and informative

Lacy always does a wonderful Job !! She is so caring and such a nice young lady

Seemed knowledgeable and professional. Also a nice guy

My TruGreen technician was on time, and provided good notes on what services were provided. Thanks TruGreen

TruGreen has been my service provider just about one year: I just entered into an agreement for another year. The results of their service has proven to be excellent; my yard, trees and shrubs look wonderful! They are responsive and provide knowledgeable advice. We are more than satisfied!

Services are really good and on time. Technicians are friendly and always let us know when theyre coming, here, and then done. Definitely worth it.

Frederick was a delight to talk with this morning. We covered my current lawn care plan and talked about the heath of my pine and maple trees.

Frederick was professional and knowledgeable. Highly recommend!

I used TruGreen for 6 months last year. There was a different technician that came each time so it was hard to follow the plan that the initial technician provided. Many of the technicians were just here to quickly get the job over with and I did not feel that they wanted my lawn to improve. As a result my lawn did not improve over 6 months. Worse is that they have kept my phone number on hand and constantly call even though I have asked to be removed from their call list. 1 star for inadequate performance and constant calling even though I told them not to call.

TruGreen has really made a positive difference in our lawn. Were very pleased. Weve been with them for ten years. Our tech is very professional.

Always do a great job, respect property and staff is professional.

Eric came out and did front and backyard, he took special care to answer questions and give advice...really appreciate his input..

Customer service is horrible. First time I called, the lady told me that they cannot offer the service that I was looking for which is taking care of weeds along my fence where I had a bit of rocks all along the perimeter of my fence. I let her know that that is the biggest reason I needed their services but since they dont offer that, I will not be able to be using them so she told me go on Angies list then and then immediately hung up. The second one I called a few days later to make sure my service was canceled and picked up and tell me to hang on a second and then hung up on me and so did the one after that. I finally called and got someone who actually helped me to make sure that it was canceled correctly and she was actually nice. She tried to offer me a discount but I could have even gone 100% off and still not be willing to deal with that customer service.

First visit driver tech was very attentive

Specialist was very knowledgeable and professional

Elisha was awesome!!

We moved into a new house with lots of trees and shrubs that were over grown. TruGreen came out and fertilized everything and called afterwards to see if I had any questions. I told the caller that I missed the technician and that I wanted to talk to them because I had questions about some of the shrubs. They sent the technicians out again for a free appointment. They walked with me through the yard and we talked about the health of the trees and bushes. The tech was so patient and helpful. He gave me some pointers about the bushes and trees. He answered all my questions. I m very pleased with TruGreen and I highly recommend them.

Still have weeds

When I moved in, my lawn was in terrible condition with a thin lawn in distressed condition, and with several bare spots. Thanks to Trugreen taking care of the fertilizer and weed control and with some work from me, my lawn is now green and full. They are worth every penny.

Frederick did an amazing job!

Sometimes you can tell how good a company is when there is an issue. TruGreen Lawn Care stood behind their promise of customer satisfaction. I would highly recommend TruGreen as many companies do not stand behind their work.

Very easy to use

Eric did a great job applying the treatment. He was sure to get all the areas and work around many trees to be sure everything was covered.

Thank you again.

We are very happy with professional service we received today!

Results don t happen right away, but after continuing the service for a year, the improvements really show.

If you have an issue they do not call you back. They also tell you they are coming on Monday but dont show up till Tuesday. Asked for manager to call me and have not heard from them.

Aubrey was great! First visit and listened to my concerns and what I was looking for in starting this service. Thank you Aubrey!

I would like Frederick to continue to come back, he and his service is outstanding

Technician was pleasant and informative. He clearly explained what he would be doing and why. He was done quickly and thoroughly and very pleasant to deal with.

Tech said I had a hook worm and I pointed out voles

Kevin was extremely helpful and concerned about the disease and insect damage our trees and shrubs are suffering. I really appreciate it.

Joshua was very nice. Very early too. I was not aware Trugreen came so early. Ha!

I am using Trugreen for my trees and shrubs service for many years. This is very professional company. Good service. On 8/15/23 I had Kevin as my technician. He did a very good job. He explained and gave professional advice to my trees and shrubs problems. I would like Kevin to provide service on my property.

Fredrick explained that I have leaf blight on one of my shrubs. That was helpful to know! He was professional, polite and knowledgeable.

Joshua was great..

Polite, efficient

Knowledgeable technicians and great service.

Frederick O, our specialist, was very knowledgeable and helped to address our ash bore issue.

Very professional and my lawn looks great with the help of TruGreen!

Ive contracted for service that is just not happening and what they have provided is very, very poor!!! Ive tried to call the local Littleton, Colorado office and was assured the manager there would call me!

I had a few concerns over some weeds in the lawn and Keaton knew exactly what I needed, and applied the appropriate applications. He was friendly and eager to help.

We are new customers and appreciated Jadyn reviewing our program and answering our questions. He saw some things we were not aware of, so we were glad to receive the input and suggestions.

Joshua, was very courteous and explained what he was going to do.

Not a client, But I was crossing the street, since pedestrians have the right away and one of your workers in a truck ran the stop sign while smoking weed and would of hit me if I wasnt pay attention. Please talk to them about driving/doing drugs please. They need to do that stuff off the clock and not while they are driving. This was near Columbine and Carr St. In Littleton

Love TruGreen services! My lawn has never looked better, and felt better to walk on with bare feet. I used to have very hard clumps in the dirt under the grass (and many, many weeds). It hurt the kids feet it was so bad. Now its lush and green and beautiful and soft! The employees are great. Always cheerful and knowledgeable. Payment plans are easy and the cost is actually less than expected, when you take into consideration buying gallons of sprays from Home Depot and all the work involved, not knowing what youre even going to get. As I said, I love Tru Green!

Lacey was friendly and took the time to answer all of my questions. Really great service so far.

I have used TruGreen for years, readers of todays comments were probably still small babies when I started using TruGreen. LOL some probably not even born yet! They have always came through for me and my family, keeping bugs and rodents and everything in between out of our yards and of our houses. Their So good, my wife allowed our children move back inside the house . J. Russell, Aurora CO. 80015.

Heath J treated my lawn today and went above and beyond. He also is a huge wealth of knowledge and answered a lot of my questions that I didn t expect. Thanks for all you do, Heath!

Total scam. Dont give them your real email or phone number cause they will spam you from spoof accounts so you cant block them

Frederick Osteen was prompt, thorough & pleasantly informative explaining the treatment process as well as limitations. He was also wearing the correct safety gear & head covering as did the first two servicemen who were here. THANKYOU FOR SENDING HIM OUT!!!! The 3rd & previous man, Michael, only wore & a short sleeved pastel shirt, zero head protection, not even a cap. He didnt give a rip & haphazardly sprayed quickly in the direction of the trees AT A GREAT DISTANCE.

Since our lawn was destroyed by weed killer your company has made an effort to restore it. Josha has been good at keeping it fertilized and reseeded. He also did an arriation. Keep up the good work.

Killed 1/3 of our lawn, ineffective pest/weed treatment, rude customer service rep: Had Trugreen for roughly 4 months now for mosquito treatment, fertilizing, weed spraying, and aeration. We did not find the weed or mosquito treatments to be effective. We still have both and have had to buy supplemental pesticides and weed killers. The part that really upset us was killing roughly 1/3 of our lawn that we worked for months to establish. We were out of town when TruGreen came to aerate on 9/18. While we were gone, we had sprinklers in the center of the lawn on a timer. These sprinklers were moved to the side of the lawn and never put back. We came back to huge dried-out/dead areas of lawn. I called to cancel the service given these details and was met with a confrontational representative who did not want to allow me to cancel and tried to inform me that what I am saying is untrue. In his words all due respect, but grass doesn t die in a week from no water. All due respect, but in the high-desert climate we are in, IT DOES AND IT DID. We have video of them removing and not putting the sprinkler back, and all of the grass that did not receive water due to the new sprinkler positioning, is dead give me a break. Not once did he express anything other than disdain for our frustration at the situation. 10/10 save your money and treat your lawn yourself.

If I could give zero stars I would. This company never shows up when they say they will. When you call customer service they promise you discounts and reschedule options, then again, don t show up and don t issue the discounts promised. Do yourself a favor and find a local lawn company. It s worth whatever extra money you might pay. Trust me.

Thought they were doing 1421 also.

Very friendly and efficient. Very good communication system through their app

T hey always say what the application is.

Tori M is a true professional! Very friendly, knowledgeable and transparent with the product used today and provided directions on how to get the best results from today s service.

We ve used TruGreen for years and are very happy with the service.

Knowledgeable and pleasant

Had aeration done today by Dillon. He was very cordial and understanding with my concerns. Thanks

Did a thorough job by himself and did not play around like some previous workers did.

Excellent lawn service.

Final edit: 12/2024 - we continued to use True Green at a new address. They failed to change the address for over a year. Billed for services they didn t do, missed services, sent the same service to our home 3 days in a row (fertilizer, thank god we were home to send them away), no one on the phone can truly help or explain what they are charging for. Finally cancelled for good. Tl;dr killed 3 trees didn t return our calls for well over a month. After repeated calls a Service Manager, Jake, no call no showed an appointment. ******Edit: a Manager came out a day after posting this. He was professional, on time and answered questions. I am mostly satisfied with the resolution though the communication deficit is still a huge frustration. We used TruGreen for several years, with only minor issues. Recently, we had treatment done on our trees and our 3 pine trees in the front immediately started showing terrible chemical burns where the treatments were sprayed and appear to be dying? I don t know, I m not an arborist but they are in bad shape. We talked to the next service technician that came to our house who stated he had heard this several times on his current route and would make note in their system to have someone call us back. This technician appeared to be extremely helpful. Fast forward 2 weeks, no calls. We followed up yet again, and they said a manager would call us back, they never did. We called again a few days later and finally got through to a lady who claimed she was the right hand to a manager and yet again told us we would receive a return call. Finally, Jake who promised a refund for the previous service provided and scheduled an appointment for 11:30 on Tuesday called us back. We let him know about the previous calls and explained that all we were hoping for is for someone to come take a look and provide us with a refund. Jake no call no showed us. At this time we called TruGreen, and again they made empty promises of calling us right back and never called again. We are left with dying trees, no resolution, and no communication. Stay away.

I have had TrueGreen services for over 5 yrs And Fredrick O is the best specialist of all. I have had so great experience with some of their specialists, Fredrick takes he job seriously

Techs will show up and sit on their phones, then charge you for burning your grass. Stay far away.

There is no communication between the National office and local franchises. I moved my service appointment and refused service. The local TruGreen still came to my property. I then called and the National Office said I wouldn t be charged for the service. Then, I received the charge. So they lose thousands of dollars a year over $44. Good plan, TruGreen. Good play. It s sad, because the actual service is good. But, do yourself a favor and take a hard pass on them. Find a local company.

Employees were very knowledgeable and listened to my concerns.

Tried to use this business but had the same problem as Brad and several others. No communication between the national and local service. Sales talk was flimflam. Tech showed up and provided unwanted vs needed services. National CS said to pull out a hose to water and kept rereading a script never answering questons, the next one said had to do reservice within 3 days and I could talk with the Tech when showed up but couldnt schedule a time. Still cant reach anyone who knows the business.

Trugreen is the absolute best company for fertilization of both lawn and trees/shrubs, and weed control. Looking forward to enjoying my gorgeous green lawn.

This company is absolutely horrible! I paid them to perform services in my yard last year and it was a complete nightmare. It was so bad that I had to start staying home on the days of service so I could video tape the tech showing up, printing a completion ticket to put on my door and then drive away without performing any services. Then when you call the local number to complain they have the number remote forwarded to the corporate office which has no idea what to tell you. I asked for a call back from the owner of this franchise several times and never received a return call ever. Please believe that all of these bad reviews are real.. Save your money and find a reputable company to work with.

Do not use this company. They ruined our lawn and are impossible to communicate with. Total scam company!

I am honestly over this company. They called my to setup a lawn care plan back in January and I prepaid for the entire year. I understand we had a higher volume of snow through the later winter but my first appintment was in March. That was still fine by me except all they did was spray for bugs which I already have a pesticide company that I hired. Besides that point I have called twice to get my next appointment scheduled and they confirm that I have an appointment and then they never show up and do not call to reschedule. Meanwhile my weeds are going out of control and I was promised by the sales person over the phone that they would take care of everything with my package for the entire year plus airate in the fall. I paid this company almost $600 for a year of service 5 months ago and received one bug treatment that I didnt even need and when I ask for them to come out they never show up or call. This company needs a strong wake up in customer service.

I cannot get anyone to call me back. Dylan Novak came to our house to discuss seeding a bare spot. He said he would apply revive. We went out to water and we couldnt see anything applied to the spots...unless revive is completely invisible? I tried calling to ask, and the receipt said he applied broadleaf fertilizer?. We specifically told him that our regular fertilizer was applied just 3 days prior. He agreed not to fertilize. Its been 6 days...no one has called me back. Nor can I reach anyone who can escalate. Dont think I will use them again next year.

We called TruGreen to perform aeration on our lawn. We paid 150$ up front and they told us that a person would be here within two business days. Five business days later, we called and they said they didn t have availability for any time earlier than the end of July (it is currently June 2). We were completely misled on the scheduling. On top of this, the company charged us three times for the service and we had to call and get those charges cancelled, among the other calls we made to figure out why someone hadn t been out on the timeframe they provided us over the phone. Won t be using them ever again for anything a bunch of complete walnuts over there.

Technician left our gate open and our dogs went missing. Tech was made aware that we had dogs and a gate before service. Impossible to get any Manager from the company to call and discuss. Never again.

This company is super sketchy!! Zero communication, they say a manager will call back and never does, our yard is a nightmare and we pay for Trugreen service????? they wont even give the managers name and cant tell me what applications I have paid for on my lawn

I had green grass and after they came and applied fertilizer and pre/post weed control. My grass started to have larges spots were it died.

Ive had TruGreen all summer and my yard is filled with weeds.

They always do a great job with scheduling and keeping us informed. We typically have to call them back out for weeds but they make it so easy and its always taken care of that second spray.

I like that they address lawn problems and respond to my requests.

Great for keeping the lawn healthy

Mainly fertilizing.

Called in for a quote and they try and work a deal like and old car sales deal. The. They call you everyday. When we finally told them we aren t interested they just hang up on you mid sentence. Stay away. These people are not professional

Great service the techs are great

Terry was very professional and knowledgeable

This last service especially deserved an excellent review. Our tech DAVEON Mosley did a great job treating the lawn and left the most thorough notes. I like having a service that helps maintain my lawn, but also enjoy doing my own upkeep and appreciate being given a professionals recommendations.

Poor

Very professional job and my lawn looks great.

Our lawn has never looked so good...

Difficult to contact local business. All calls go to national telephone number.

I called to make an appointment to for the TruGreen to come out and look at my yard, to see what I need to have a nice lawn, and they were already put me in a contract service with out even look at my yard, they needed my credit card information first before even coming to my place and look at my yard, I said you guys need to come first before asking for my credit card, they said they been in the business for 40 years and they have always doing this way, I dont know how you can ask someones credit card before even meeting the customer in person and diagnosed what you need for lawn, they just want a contract, it looks like for them Im just a business not a custumer..

Best service Ive received from Tru Green. Terance was knowledgeable about fungus in my yard plus he was very detailed in spraying the liquid fertilizer. We will request his service in the future.

A TruGreen person suddenly showed up in my backyard and started spreading chemicals. I never ordered any service. He apologized but now I have chemicals in my otherwise organic garden. When I called customer service and asked if they could put our address on a do not visit list, the rep said without acct number or phone number they cannot do that and then hung up on me.

The service is very poor and would not assist in reapplying their fertilizer as requested and stated in their sales material. After several attempts, my last straw was when the driver/serviceman knocked on my door and asked if I had any gas for his aerator. DO NOT USE. Even after cancellation, they keep servicing my lawn. I have new sod and they ruined it!

I never actually received any lawn services from Trugreen. I was signed up by a sales person to receive services. Initial visit $29.99 and they were supposed to treat lawn and trees...well, come the field tech and I wanted to confirm all he was doing was the $29.99 service. He beat around the bush until I asked him for a straight answer and total cost. Turns out the initial visit was around $100, not $29.99, and they had a whole other visit schefuled at full price with different tree guys. I said I had a problem with what the sales person said vs the reality of the service. I refused service and sent him away. I asked him for some confirmation and did receive a text they were unable to perform services that day. I immediately called and just wanted to cancel and close the account. After several minutes back and forth with the CO # customer service agent, she assured me my account was cancelled. I asked for an email confirmation...never received. This all happened Friday. Sunday I checked my online account and there was a visit scheduled for the following Tuesday. I used their email contact through the website to send a written request cancelling my account. I forgot to take a screenshot, but someone was supposed to answer me In two business days. Thats technically tomorrow. Today I received a text they are coming out tomorrow. I called the 844 Customer service # and spent 30 min to find out the first girl I talked to included notes saying I disconnected the call after she tried to educate me and then just rescheduled my services. The very nice customer service agent I spoke with today said he couldnt close my account. It would be a hit on him and sent my request to his manager. Ok, I asked him to transfer me to his manager, he couldnt. I asked what he thought I should do and he suggested I call back at the end of the week to confirm...nope! I said I couldnt hang up without some sort of resolution or confirmation. He did change my payment options online so I could delete our credit card on file and did end up sending and email that he has requested our account closed. I appreciated his seemingly helpful answers finally. I wish this had turned out better, we were really looking forward to some great looking grass, but has been a hassle and have not even received any services.

Terrible experience with this company! Prepaid $699 for the green lawn guarantee program or whatever they call it. Service was supposed to include 8 treatments, aeration, and overseeding. If I didnt keep calling to request the aeration Im sure they never would have done it. I asked them when will the overseeding take place, they say I didnt pay for that and it would be another $260!. Reaching anyone on the phone has been a nightmare, and our lawn looks worse than it did last year with dead yellow patches all over and infested with weeds. Trugreen does not care how your lawn looks, only about taking your money.

Horrible experience. When I got them to come out they would spray. Had 3 applications both lawn and trees shrubs. Literally no changes to yard. Weeds all over. In fact I believe my yard got worse. I cancelled the fall applications and was issued a refund. Had Trugreen in Utah and they were fantastic. Saw immediate results. Not sure what s going on with Trugreen in Littleton Co but would not recommend. Very very poor.

Trugreen is by far the worst company I have ever dealt with they never got rid of any of the weeds they only spray certain things on your yard they say its customized to what you need and that is a lie. We canceled the service but they kept on charging us for services they never performed. And when I called to ask about why they are charging us they just said we came out so you have to pay even though we canceled. they are real people but I might as well have been talking to a bot. No one you call is willing to help. I paid about a thousand dollars with nothing to show for it except another bill for something that never happened

The techs that show up are very good. So is the service. The office needs a lot of improvement, hence the low score.

TruGreen uses professional products for beautiful results!

They serviced our property with good technicians

Terrible service. Was told we would get a confirmation of our first airation and application appointment, that didnt come in. I called and discovered our appointment time scheduled the week after initially expected, for 12-5. At 5 I called and got a message that the service would be completed within an hour, at 6 I called and was told it would be completed in an hour., but couldnt talk to a rep because offices were closed. They arrived at 6:15. Were told that it was just an application, not the airate service expected. Will cancel as soon as their customer service line opens.

Worst customer service ever. I called to complain and ended up talking to someone in California then Texas, then Indiana, then Georgia. It took almost 1 hr and I got no where. I live in Colorado Springs and the property they sprayed without my consent is in Aurora Colorado. I now have to drive 60 miles to hopefully talk to somebody. AAAARRRRRGGGGHH

We have been this company for 2 years, our lawn never looked worst, the first year we didnt see results but we decided to stay with them and giving the lawn some time to get better, well it didnt, all the opposite got worse, this season the lawn for burn for the way to put the fertilizer, I have tried to communicated with them and nothing, no answer, such a poor costumer service I cant even get hold of the manager every time I call I have to wait 30-40 mins in the line. I am trying to cancel the service and get my money back since we in the end after the damages they did to our lawn we had to invest more money residing and trying to fix the damages.

Dont waste your money. I havent seen any difference with my lawn after 6 months. Reps are nice on the phone and guys that come out are great! But if Im paying for a service, I want to have good outcomes and I havent seen a difference.

Was told my first application would be $29, and without informing me they did an additional $50 application of Revive. The technician never informed me when he would be at my home and came knocking at the door to tell me to get my dog out of the yard. Sorry man, I didnt know you were coming. At least ask nicely. Customer service experience with the tech was terrible. I was under the impression I would get to talk to him about what I can do to maintain the yard. He didnt care to speak to me. Seemed over worked, with no time to take care of the customer. He then printed out a ticket that says my yard is in great shape. Um...I wouldnt have called if it was in great shape. My yard is in terrible shape see photo. What a waste of $80. Cancelled and will go elsewhere.

Tru Green s services are absolute theft. Throwing down a little weed killer/fertilizer for $60 a month, showing up days late, and giving you basic google advice about mowing your lawn in different directions is their idea of service on the app. Don t waste your money. You can do what they do in 20 minutes every month for a quarter of the price. Pure scam.

Not as good as they serviced our lawn last year. Understanding the challenges during the pandemic. They will keep coming out to take care if problems, though. Not consistent when you call to ask questions, get different answers.

Weve used TruGreen for a couple of years but they really dropped the ball. After multiple visits, they never acknowledged an area of dying grass in the yard. Eventually I called them about it and they said it was grubs, though I didnt see any evidence. They sprayed anyway. Unfortunately the problems got worse. I called again and was told theyd send someone out to do a full inspection of the area. 3 weeks later, I had to call again to check in and I was told that a manager saw the request for service but did nothing with it. I hired these folks for fertilization and to have a knowledgable eye on the lawn that could help me proactively resolve problems before they get out of hand. The attached image shows the current state of the lawn. The sod company says it looks like it was way over-fertilized. So if you just want chemicals dumped into your soil, theyre really good at that. But in terms of actually helping you prevent problems and troubleshoot problems when they occur, Id look elsewhere.

Killed 2/3rds of my lawn and seemed to somehow give me more weeds. Would be no stars because they took my money for 3 treatments that did the opposite of what they said they would do, but they get 1 star for quickly refunding the balance. I guess they felt they should get very, very well-paid for the effort involved in making my lawn very, very dead. Would not recommend at all.

We went with TruGreen beginning towards the end of last season. Up until that point, I was maintaining my front yard and everything was good to go. Fast forward to now, 1/3 of my yard is now dead with some additional patches on the border as well. In order to get to the bottom of what was going on, I requested soil samples to be taken from the effected areas. That was done in June and there has still been no call/ correspondence with the results. A notification from our HOA was sent to us stating we are in violation and we would be fined if it wasnt taken care of....thats how bad it is. It looks like we are going to have to replace those portions of dead patches, which is at a significant cost to us as a result of TruGreens breach of its duties and promises under our service contract. We would call and request to speak to someone in a higher position and get the response of, Youll receive a phone call in 48-72 hours.... and there would be no phone call. Fortunately, we were able to recoup some of our money for the services done this year, but that doesnt fix the damage that has been done already. In conclusion, if you want cookie cutter type service as far as what is being applied on your yard, dead grass, and unsatisfactory communication regardless of what level its supposed to be coming from, this place is definitely for you. If this is NOT what you want, I would recommend going with a different company.

Quality of our lawn was improved a lot after True Green service.

I have used TruGreen for many many years. Ive been pretty well satisfied with them and have been surprised at all the negative comments. I will have to say theyve gotten pretty pricey and I may have to re-evaluate if the rate goes up again. But all in all theyve done a pretty good job at my place

Great service and response time when help is needed. I like how I don t have to worry about an entire aspect of my lawn as it s just not my forte. Everything is taken care of automatically, my lawn looks great, and over the last several years they have come out whenever I have areas that need extra treatments. I continue to recommend them to neighbors and friends.

Save your money, go elsewhere.

Horrible service and harassing after I cancelled. I usually don t leave reviews but this was bad. I just wanted them to diagnose large dead spots in my lawn that die every year. Nobody showed for the lawn analysis after multiple reschedules even though they said they did. Instead they just started services without knowing the root causes with little knowledge from the techs. So I cancelled. Now I receive calls daily from different people asking questions. Most recent caller was very pushy trying to sell me other services. He told me that the way they treated my lawn was right and did not listen to my concerns. He was basically saying I was wrong but I still have the same dead areas and am going to work with a different company. Don t waste your time or money!

Dont Do It! There are plenty of other good lawn services. TruGreen may have a decent national reputation, but the local SW Denver company is TERRIBLE. I love supporting local businesses. I never leave negative reviews. However, I would hate for any of my neighbors to have the experience we had. We signed up for both the lawn and tree/shrub services. They make it very easy to pay, but also very difficult to get customer service from anyone local. That tells you whats most important for them. The lawn saw some initial improvement and then went south. We didnt see any difference in our trees or shrubs. To make matters worse, when I called to cancel the tree and shrub service, they said they would come out again and not charge us. However, they went ahead and charged us $69.95. When I called the customer service number, I kept getting the national customer service line. They repeatedly told me they saw the notes in my account that the charge should be removed, but only the local office could correct it. The national office reassured me several times that it would be corrected. After many attempts to reach the local office, I finally received a call from the Kaitlyn, the local customer service manager. She told me the general manager decided not to honor what they promised. I stayed very polite. I reminded them we were still lawn service customers. I asked if they would rather have the $70 or the several hundred dollars annually from my on-going lawn service. She opted for the $70. Terrible short-sighted customer service and business decision. To be fair, it sounded like the customer service manager had no real ability to serve customers; she is just the messenger of the general manager. Trust the long list of 1 star ratings.

Last spring Trugrewn killed my backyard. They sent their manager to come look at it. Even though I requested to come when I could be around, he came at a time I was working. Called me and of course Mother Nature took a toll on my yard. Mind you, I had Trugreen taking care of my lawn for 4 years prior to this. Also, another alarming fact is that my neighbors, who use no service to fertilize did not have grubs. So after calling them out and them catfishing the issue I cancelled service. So Trugreen then sends the technician to still service my lawn and tries to charge me for the service and grub treatment! After going round and round to figure out a solution best suited for both parties, we decided that I would pay for the services prior to cancellation that year even though it killed my lawn. Long story short, I received collection notice today on the account and a call to restart services this year! I can easily pay the $240 they say I owe. However, it s principle at this point and who is holding these companies accountable. If nothing else, listen when I say RUN to from Trugreen. They are the biggest scam artists and suck $1000s per year from customers. Either find a more honest company or do their fertilizer yourself. If anyone has suggestions for a suit to file against this company I am all ears. I have all the pictures to prove how bad my lawn was and still is. It will cost me more to re-sod the damage they caused. I hope this helps someone making the decision to use Trugreen or not.

Best lawn service ever. My yard was filled with thistles, in three months they were gone!!! Chase and the other techs. are great. TruGreen can get your yard looking so good that your neighbors comment on it. Mine did!!!

TruGreen has always done a great job with my lawn. Got rid of my weeds, made it greener and the service is great. I use their app to so I always know when they are coming and leave feedback on every service. Looking forward to another healthy lawn this summer!

I came home from work and found a note saying TruGreen treated my lawn with fertilizer, weed spray, and pre emergent today. I didnt order any service from TruGreen. It turns out they serviced the wrong address, and were supposed to service a house up the street. This normally wouldnt be a big deal to me - mistakes happen, except the we spent the weekend before fixing some grading and reseeding the lawn. The pre emergents they applied have now killed my seed, and Im out a weekend of work, the cost of seed, and now Im stuck with a terrible looking lawn with huge bare spots until fall. I called them and spoke with a manager and he told me, why are you seeding in the spring anyway? Youre supposed to wait until fall. No resolution, no real apology, just someone telling me Im wrong. After 30 Minutes of arguing with the rep on the phone I am supposed to get a call back from another manager - well see. Id look elsewhere for lawn service.

Just cancelled this service after being a customer for 10 years. Long story short been trying to get them to service our lawn for 4 weeks after a storm stopped our 1st application of the year. They kept stating our appointment wasnt set after me calling every week for weeks to get it done. Asked to speak to a supervisor because at this point I need someone to make this right. I guess we were not important enough to speak with one! Really disappointed in the respect and service I received. Signed up with a local company hopefully it will go better.

We have only had one application by TruGreen so far, but we are pleased with the results.

Service was performed when promised and lawn looks better than ever.

Worst customer service experience ever. We tried to have them come out and look at our yard (after we prepaid upfront for the services) because we werent happy with how it looked. When we signed up, they assured us they could fix the specific issue we pointed out (which is why we paid the money for the services). It took multiple calls and emails to get them to respond. Then when they did and actually scheduled an appointment to stop by, they stood us up...twice. Then more phone calls to find out what happened and when could they come by - no response whatsoever. When I finally called to cancel the remaining services because I was just done, they told me the amount of the refund. I questioned it because it didnt make sense - they actually put me on hold, then came back and confirmed this was the refund amount and in fact, they would be taking an additional 7% off the amount they just quoted because of my prepaid discount. And was there anything else they could do to help me? Absolutely not. I will never use this company again, nor would I recommend it to anyone.

Thanks to TruGreen my lawn looks better than It ever has: Brian B.

KILLED MY GRASS Well after my post they responded and I called the 800 number again. A manager called and said they would come look at it. Never came as far as I know and no follow up call. Now weeds are growing in the dead grass. Disappointing... I have used Truegreen on and off for a long time. I have always been very happy with the results until recently. I paid for weed killer to be applied to the rocks in my landscaping, which has been done successfully by TrueGreen in the past. Well they killed about a foot of the grass at the top of my yard. They also killed a line straight through my lawn from the rocks in the middle of the yard. I called with my concern and they have offered no resolution. Beware.

TruGreen made an attempt to rid my Aspen trees of Aphids, came out twice, but the Aphid problem still exists. Im not sure what to do next?

Used TruGreen for the first time this year with a sought of skepticism because my lawn is large and challenging. TruGreen did very well in helping identifying my issues and taking the time needed to keep a green healthier lawn.

Hired TruGreen for service for 2019 calendar year. Price was a little high, but went with it. All treatments up to the last one were fine. Last treatment was only done to front yard. Upon calling the local office i was informed that my service was ONLY for front yard....why would i pay hundreds of dollars for just my front yard??? Back yard was treated on all previous visits. Individual on the phone (Dennis) said they would need to remeasure and possibly charge me MORE for back yard inclusion....ridiculous response considering the service I signed up for was for MY WHOLE YARD. Cancelled my service. Will be going with a local service instead who know how to treat their customers right.

Terrible job, bad management, bad customer service.

They did a great job for my sprinkler system and lawn care but it took weeks to finally get me scheduled for and appointment

We have been a customers of TruGreen for about 7 years and have been very happy with their annual treatments for my trees and shrubs and any other needed applications to maintain the health and appearance of our yard. I place a premium on a company that offers a quality service and always performs. I highly recommend these guys. Best, David Seale

pulled based on neighbor response

Best lawn care company ever!!!

I called the True Green 800 Service number in April 2018 and tried to schedule local service for lawn care, fertilizer and nitrogen treatment as I have three dogs. I played phone tag for three weeks, as they kept scheduling service on my work days (shift worker with three dogs). When True Green finally scheduled a person on my day off, the work was only for fertilizer, not mowing the lawn or nitrogen treatment. I was told I had to call the 800 number for mowing and nitrogen treatment. I called the 800 number once again and was given two different days for lawn mower and nitrogen treatment. I finally just canceled. Trudy at the call center credited me the $55.95 for the five minutes worth of work. I received a bill from collections from the Littleton for $55.95. Horrible, horrible place to work with. I tried for over a month to get True Green to my house for all the services that I wanted and it was a scheduling nightmare. NOT EVER AGAIN.

Annoyingly relentless high-pressure sales pitch phone calls were a total turn-off. Emails, too.

I have been having issues with my turf for several months. When I notified TruGreen, they said a manager will be in contact with me within 48 hours however this never occurred. When I called in again, they again said a manager will be in contact with me within 48 hours. This time a manager actually did reach out to me, however he was extremely condescending and rude. He said he would visit my home and then follow up with me, however this did not occur. TruGreen called me attempting to upsell me on additional services at which point I asked to cancel my account. I was transferred over and begrudgingly offered one more opportunity to them to have a manager rectify the situation. Yet again, no manager has called me. By far one of the worst customer service experiences I have ever had...