Heritage Professional Landscaping and mantinance in Kennewick

And a darn good javelin thrower he was.

Nick and his guys were quick and professional. I had no complaints.

[Lawn care pros are amazing, not the issue]. The issue I have is the wait time to get some one out to fix my sprinklers. Requested a follow up and the soonest they could get someone out was 4weeks. Dead grass later... they fixed it. ---------- Im a disabled vet and cant do it myself. --------- It was a bit disheartening explaining this to the Scheduler and being brushed aside. So 5 stars for the work they do, and 1 for the wait time, 3 avg. One year later----Review follow up- i need to find a new company, Heritage is too busy as I have to wait weeks to get someone out at the beginning of sprinkler season. No calls from mngmt when requested- NOT VETERAN FRIENDLY

I called with an irrigation emergency, and Diego came out right away! He gave us a cost effective solution for our issue and was extremely nice! He was also very good at explaining what was going on and what we need to do in the future to prevent the issue from happening again. I highly recommend this friendly and helpful company

Magnificent works

Pathetic customer service in loading area. Waited 30 minutes to get a yard of soil when no other customers around. I will make the drive to beaver bark for better service

Theyre literally standing in the rain with their headache-inducing leaf blowers running. Just blow-drying the pavement I guess ..

Employees have 0 concern about blowing debris and dirt all over cars that are parked at a business. when i parked my freshly washed car today i had no idea heritage was going to show up and blow sidewalk dirt at 100mph all over my car. and when confronted, was just business as usual for them and told me to move along. few businesses i wish to disappear, but this is one. just know if you hire heritage, their employees care not 1 iota about other peoples property

Great place to get quality materials at great pricing. Used to have a small knack shop which closed a while ago. Still use for everything from 5/8 minus gravel to playground chips for the swing set.

Removed my negative review, Heritage made it right and are taking steps get our issues resolved. Still think their hourly rate is high, but quality of work is top notch!

Would love to comment about Heritages service but I got none. In my opinion, the word Professional does not belong in the name of this business. Asked them to come out and give me an estimate on revamping my landscaping because some of the foliage had died and we wanted to change some stuff. Asked for some kind of plan and an estimate. They are right in my neighborhood and thought I would give them a shot and maybe change my yearly lawn/landscape maintenance provider if they were good. Afterall the last one let the bushes die. Jeremy came out and looked over the job and said he would get back with a plan and estimate. That was early July. After a couple of weeks he came back and said he thought the area should be treated for the pests that killed the bushes first and then sent an estimate for the treatment. It was REALLY cleared he was stalling for time. I said it was a good idea but I wanted to do the whole job with one provider so please give me a plan/estimate for the whole job. Nine days later, nothing. Sent an email asking about the plan, Jeremy said would have something the next week probably. Ten days later, nothing. No communication saying he was working on it. No communication saying they cant do it right now. Nothing. I sent an email telling them to forget it. Heritage-Professionalism means communication and follow through with your customers. You lost a potential long term customer. UPDATE: Please note the companys response below. True to form, I was not contacted that day nor have I been contacted to date, two businesses days later. It would seem that response was an attempt to appear to be responsive to negative feedback, but in the end, Heritage doesnt really care about potential customers and doesnt really care about being Professional.

Our HOA has had multiple landscape contractors & Heritage is by far the WORST!! This company was by far the most expensive option, but was chosen because we were promised a hands off approach. That couldn t be farther from the experience we have had. We continuously have broken sprinklers, large dead grass areas, snow removal not done in a timely manner, and the list goes on & on. The HOA board has asked for management to come to a meeting and answer residents questions/concerns for several months, their management has refused. Our HOA & it s residents would never again hire this company. Once our contract is up we will definitely not renew.

Not friendly or helpful. It was like I was bothering the lady.

I have always received professional service from Heritage. I have spoke with Laurie many times on the phone over the last couple of years to get bulk materials delivered. Kevin is always the one that delivers and always professional and engaging on what ever project we are working on at the time. I will use Heritage again and again for all my bulk material needs.

Put a request for landscaping and patio quote from this business! I did receive a call and an appointment. The gentleman showed up not prepared at all. Asked me to email him the dimensions of my house and property and he would come back to measure everything! What hell did you come to my house if you are not going to give me a quote for my job. I sent him over the information he needed via email and then the company ghosted me! I guess my job was not big enough for them to give me a quote. I do not recommend this company at all and I will never do business with them again. I found a better company and they actually started doing work that I requested.

I was very impressed with their kindness, exceptional customer service, prompt response and overall value. I highly recommend Heritage and will be returning when we need anything for our landscaping.

This is my second time using one of their products, this time I ordered bulk river rock. Their price is cheaper than the others. It wasn t my first choice because the rock that I wanted is almost out and I need 3 yards max. Laurie helped me decide which rock would be a perfect replacement and was patient with me. The delivery day and time was also convenient to me and they were in a right time frame that I was expecting my order would come. The driver drop my 3 yards of river rock in a neat manner, it wasn t scattered nor occupied the whole 3rd spot of our driveway. I will definitely recommend this business to my friends.

Laurie & Kevin were professional with my phone order and delivery was on time! Thanks for the quick turn around on getting my supplies in line.

Fast friendly service

Heritage delivered a ton of high quality Top Soil, Pine Bark, and Sand. Laurie was very helpful in scheduling the delivery and working with me to get the proper materials coordinated. Kevin is a professional when it comes to transport and delivery, and was kind enough to lend me a tarp to help keep it separated. Exceptional service! I will be working with them again!

Excellent follow up on order, perfect timing on delivery as promised

Great people.

We had 2 yards of gravel delivered. Laurie was very responsive in scheduling the delivery and Kevin the delivery guy was very professional. I was actually amazed at how close he got to where I needed the gravel because there were several obstacles.

I had some landscaping rock delivered. Driver Kevin is amazing. On time, friendly, and professional. He always makes sure he drops the load exactly where I want it. Thank you. Laurie, in the office, is tremendous to work with. She works with me to schedule my delivery to match my schedule. Unlike other delivery services that I ve used who give a 4 hour window of delivery, Heritage gives you a to the minute delivery time. Greatly appreciated.

Great communication, great price and prompt, on time delivery. All around great service!!

Great customer service on the phone. Easy ordering. When my top soil was delivered, Kevin was a joy to work with! Thanks, Heritage!

Wow! These guys do great work, and speedy also. Our yard never looked so good. They trimmed up all the bushes and trees, pulled weeds, and cleaned everything up. It wouldve taken us weeks to do the work.

Found everything that I needed!

NOT HONEST. PERFORM IRRIGATION WORK THAT BREAKS AND WILL NOT MAKE IT RIGHT. APPALLED AT THE BUSINESS PRACTICES HERE. Guess they have so many customers they don t care? Advise you seek any landscaping, irrigation services elsewhere. BUYER BEWARE.

Really great friendly staff! Highly recommend!

Great company - our experience was 5 star! Finally found a landscaping company that listens, responds AND delivers on-time! They showed up early, did exactly as we asked, responded immediately to extra requests and completed the job quickly! Very impressed and pleased with their work! Definitely recommend!

Laurie and Kevin were absolutely wonderful! I will be calling on Heritage in the future. Perfect!!

I appreciated their patience when we had to change the delivery date. They were flexible and got the delivery set for the next open spot. The driver was on time and very courteous

We have always done business with them since we moved here 4 years ago and I find them to be very helpful and reasonably priced. Also the staff is very friendly and responsive. Products and good quality also. We really like them.

Best price on river rock and EXCELLENT customer service from first phone call, delivery and follow-up. Thanks!

I called and spoke to Laurie for the purpose of getting some decorative bark for our yard...not a particularly big job. Notwithstanding the fact that it was not a big job, the level of customer service was excellent. And Kevin, the delivery person, was every bit as professional and personable. It was a pleasure to deal with them. They are wonderful representatives of Heritage.

So professional and friendly! Great products and knowledgeable staff. We ordered bark right before closing, they answered all our questions and they delivered the next day

My husband and I are very happy with the outcome of the landscaping. They built a fire pit area with retaining wall, leveled grass area and added sod, edged, and installed a meandering creek bed. After getting bids and meeting with three companies we know without a doubt we made the right choice by choosing to have Heritage do our landscaping. We worked with Matt to come up with the design and he was very patient while we revised the plan multiple times and even added on last minute. Matt was easy to work with and we appreciated his flexibility and professionalism. Also the crew that was here working, Daniel, Andy, Eric and Jaime was excellent. They were hardworking, professional, and respectful. They are excellent at what they do and if we need something adjusted or added in the future we would request they be the crew that was sent. We would choose heritage again if we wanted more landscaping or to add anything.

Professional landscaping. Excellent results.

Have a contract with this company and I had to do extra to get snow off our walk ways. Other places go far and beyond and shovel walk way. This winter storm we had sucked. it wasnt fun to fix there mistake.

Great place to get hard to find plants

Mounts Lock & Key, and several of us personally, have used Heritage for years. They have always been a great company to do buisness with. The employees are always friendly and courteous. When we needed rock or dirt delivered it was always prompt and hassle free. Thank you guys for being such a great company and providing quality service!

A great place to find just that right plant.

Have had great experience here they have a great 60/40 blend of garden soil cheap and grows plants big.

Great service. Friendly people. BeUtiful bark.

Weve worked with Heritage Landscaping since 1994, and have enjoyed a great and long lasting relationship. Their landscape and design work is top notch, and we really appreciate the professionalism of all of their staff!

We have been doing business with Heritage for over 9 years and we love this place! 99% of our interactions are with Tisha. Its so nice to actually call a business and have the person you talk to be; happy that your calling (not act like you are bothering them), cheerful, and helpful. We appreciate your wonderful Customer Service!

bad attitude employee who pick up the phone, very rude and shouldnt even work there. Sorry for this company who has the employee like this!! very poor service

We contacted Heritage for playground chips for under our kids play set. They were very accommodating and great at communicating back and forth with me. The driver contacted me directly to discuss the delivery, and time changes. Overall I was extremely pleased with my experience with Heritage and would use their services for future needs.

I had purchased a lemon plant assortment from them. Looked on their website and found out they had changed to only commercial landscaping. No more retail.

The field crews are not professional and and slack off when they maintain the back area of apts. They dont know how to properly use a weed whacker; they hack the grass edges, pivot and tear up grass, leave lawn debris all over sidewalks, and when leaf blowers are used they dont pay attention to their surroundings; like when residents are walking to/from their car to their building.

Pics worth a thousand bucks, man.

The employees blew away all of the mulch I had just spread over my garden and laughed when I told them to stop blowing debris into my rabbit hutch with their leaf blowers. They are rude, disrespectful human garbage. I would never recommend this company to anyone unless you like throwing money away.

Heritage is a great company to work with. Good people and very professional

Very efficient and fast.

Very helpful and quick. Staff friendly!

high prices low choices compared to other local companies

Heritage Landscaping is a great company to work with. I have been doing business with them for 5 years now and i have always been extremely satisfied with their professionalism, quality of work and customer service.

We are so happy with all the services that Heritage Landscaping provides for Island View Apartments. We get so many complaints on our landscaping here and I can confidentially give the credit to Heritage Landscaping!

Heritage Professional Landscaping does an excellent job taking care of the grounds in our neighborhood! They look great and the employees are always very professional!

Use to buy all my shrubs s from this place

Provided prompt, professional landscape maintenance at a reasonable price. My lawn has never looked better!

Heritage Landscaping is a locally owned company who cares about being a part of the community. The have been around a long time and they do great work. I hope they stick around for a long time.

What a great nursery. It has a lovely gift store and are very knowledgeable. They serve organic need coffee thats wonderful. Will do business again. T

Terrible receptionist.

Heritage staff were not knowledgable and provided misinformation regarding the cost of sprinkler blowouts. Then I never received a bill until 5 mo. later for nearly twice as much and a threat to report me to a credit agency. Verify any conversations with a written estimate. Their rates are exhorbitant! The sprinkler blowout rates out about $130/hr! I will not recommend them to anyone.