GEM Landscaping Services in Germantown

Scheduled way ahead of time, took time off from work during the day and they didnt show up. Very poor communication, no one answering calls or returning calls.

First I'll start with the positives - GEM landscaping folks are friendly and are reasonably priced. The one major issue they have is poor communication. They'll change the date and time they're coming with minimal or no notice, won't discuss important details regarding their recommendations, and will make last minute changes without confirming with you that they're okay. Some examples: -GEM mowed my lawn weekly for several months. On multiple occasions, they changed the mow date on me last minute (moving it up a day) with less than 20 minutes notice. That didn't give me enough time to clear the yard of dog toys. On one occasion I had to scramble to reschedule a meeting with a client because of this. -I hired GEM to build a fence around my HVAC unit and stressed multiple times that it needed a diameter of at least two feet around the HVAC unit. When they told me they'd have to move it "a little" closer because of utility wires, they never said it'd be less than a foot from the unit. I had to spend $360 on modifications to what was originally a $580 fence to get what I needed because of that. -Speaking of wires, I hired GEM to install new sod around my back door and add an extension to a drainage pipe. They didn't call 811 before they dug and cut my Verizon internet wire. I couldn't mow my front lawn for 3 weeks because I could have cut the temporary wire, and as a remote worker, internet is non negotiable. -We booked the sod install in March, and Geo waited until it was done, in late April, to mention I needed a sprinkler system to water it daily for 3 weeks or the sod would die. I tried to be understanding and water it by hand, but I'm disabled, so lifting a heavy water jug repeatedly is hard on me. (I couldn't use a hose due to poor water pressure, which I would have had a plumber fix in advance if I'd known it'd be needed) -When I mentioned I was upset about having to scramble to buy the sprinklers (when if they'd told me, I could have had everything purchased and ready), Geo asked me how much I spent on the system, and sent me a Zelle for that amount. At NO point did he suggest that he would be taking the equipment I purchased, so I assumed that this was a discount for the headaches and frustration they caused me. Nope. They took all of my equipment and I had to call to have it returned. If taking the equipment was the plan, they should have mentioned that - I would have turned down the money. I wasn't upset about the cost, I was upset about the lack of notice. One component of the system was returned missing the back part to protect the batteries, making it useless. Geo said he'll return this piece if he finds it. I bought a replacement, and it's just a little plastic part, but it still shouldn't have happened. -I asked GEM about installing a sturdy metal extension to a drainage pipe. Instead, Geo suggested putting the pipe unter the sod. Because they broke my wire, we couldn't put the sod there until Verizon fixed the wire. Once that was finished, they came and finished the pipe, and put it under SOIL, not the sod that they proposed. More frustrating calls to get that fixed. For context, this sod was installed because my dog would come in with muddy paw prints after rain due to the bald spots near the back door. Guess which pup immediately dug up that soil and dragged mud inside? -It took multiple requests across weeks to get a finalized proposal for the work to be done and the cost. Only one change was made this entire time - to remove a suggested change from what was proposed. -They left food wrappers and other trash in my yard. I have a trash can in the yard that was far from full, but instead they just left crap on my lawn. Ultimately, the jobs did get done correctly, and they were quick to make fixes when I complained. But these problems should have never occurred, especially not so many of them. I think GEM could be a great company, but unless they fix this fatal flaw, I could never recommend them.

Based on all of the excellent on-line reviews, my wife and I recently called on GEM Landscaping Services to perform multiple landscaping undertakings at our townhome, from Spring cleanup to terracing, plantings, patio repair and sanding, and finally laying mulch. Geo, the owner and supervisor, met with us shortly after our initial email request, and we were immediately impressed by his extensive gardening and landscaping knowledge and friendliness. We decided unhesitatingly to employ their services. Their crew of four men and Geo (who supervised the entire project from start to finish) were reliable, conscientious, and very hard-working. We thought the project would take around three days, yet they finished in one day. The finished product was amazing. Our front and back gardens have never looked so beautiful. I will post before and after photos as soon as the weather becomes warm and our flowers and shrubs have begun to bloom. So, there will be a follow-up review showing these photos, and you will be able to see firsthand how GEM Landscaping Services not only improved the curb appearance of our home, front and back, but have made our special gardens, we feel, suitable for a magazine spread. I highly recommend GEM Landscaping for any of your home landscaping projects, and their pricing was phenomenal! They truly deserve the five-star rating!

I highly recommend this Company to do all your landscaping needs. They are thorough, efficient, friendly, and take pride in their work.

Would highly recommend Geovanny & his team! They were very quick to respond and come to our home for a free quote and were even able to do the work that same day! They wore masks and practiced safe social distancing during interactions with us. Pricing was fair for the excellent work they did! Thank you, GEM Landscaping!