TruGreen Lawn Care in Florence

A great service company

Great service and the employees seem to love their job

Eddie was extremely professional, attentive, and knowledgeable when I asked him questions about my lawn.

Thanks for servicing my yard! Waylon did a great to work with and does a great job! Positive

The folks that come out are always friendly and professiona!

Came back to do the aeration, on time as promised.

Thanks for the great and friendly service!

Josh M. did a wonderful job. He was thorough, professional and kind!!! One of the best!!!!

The Technician was banging on my door and yelling. It scared my daughter and she wouldnt answer the door. Also she said he was about 5 minutes. Not even sure he did the back yard

Great job as usual. The lawn looks healthy and strong.

Ron did a great through job and explained the treatment to me. We appreciate his work

Very professional, punctual and informative

Brian was very knowledgeable about the subject I was concerned about and told me that he would take care of issues.

Jordan is nice and does an excellent job. Thanks for your help. Mike

Made my wife very happy! Thats the most jmportant thing always. Remember that and you will have a happy life!

I was outside blowing leaves from the front door and waved at Micah as he was winding the hose up. He saw me waved, got in the truck and after about 5 minutes drove off. The report says he knocked on the door and no one answered is not accurate.

Called TruGreen to advise them of some weeds I had in the yard. I have tree and shrub service and they respond the next day and addressed the problem with an application to my lawn.

Everything was great

James was absolutely amazing. He explained things so well and was incredibly thorough. Thank you so much.

After an initial cancellation the job was done by Lee Lancaster Did a nice job

He did his job and was professional about things I know he will do a great job

Great job, very polite and check in to ensure everything was good.

Adan performed a great aeration and seeding with care.

The smallest aerorater still will not fit thru my very narrow side. Yard. So, Lamont took and seeded the backyard. I will keep it watered as much as I can. I am disabled. It is difficult to water the lawn but I will try. Do you offer a service where a specialist waters my lawn 4 me????

We love the communication facilitated through the Trugreen app. Its so nice to receive a notice when we have a service due and when the TG technician arrives and completes the work.

Brandon did a good job.

I like that my lawn and shrubs are cared for properly and I don t have to worry about it.

all is good

My lawn looks better than most in my neighborhood. The lawn stays healthy through winter.

James did a great job very knowledgeable

Great job from TruGreen. The specialist name is Josh. He did a good job.

The technician communicated with me and was extremely thorough in his application of the service.

Great service and professional specialists

Jakob C was friendly and professional. Made sure I didn t have questions or concerns

Very thorough and detailed in the application of my property.

My tech today was Brandon who was very polite, explained the service and gave great recommendations. Was very impressed with his professionalism.

Julia was very nice and professional, she did an excellent job this morning

When I get an Email about time that the service tech will be at my home, they are always on time.

My technician Jordan was very nice. He explained his application and his visit was professional. Thanks Jordan!

Young man was extremely professional and knowledgeable of his job as well as being polite and respectful.

Professional service.

Our specialist, Ryan Lockhart, does a wonder job taking care of our lawn. It looks great! When I am home, I speak with Ryan and he is always polite and professional. We enjoy a consistent specialist taking care of our lawn.

Charles is friendly & informative. He takes pride in his work. I d like a printout, but his printer isn t working. Let s get that replaced soon.

I started TruGreen this spring, after only 2 applications my lawn was showing a huge improvement, greener and getting thicker. It s looking better each day . Thank you !

Very knowledgeable and helpful with answering all of my lawn care and shrub questions.

Samantha Klopfer did an amazing job. She answered all my questions and concerns. I couldnt be more satisfied!

Lawn looks great. Been using service for 10 years and no weeds!

On time, friendly and I am hoping that this time the weeds are Killed.

Love the guy who comes out, he is friendly and so helpful!

TruGreen has done a good job keeping our lawn, keeping it weed free and healthy looking.

Ronald was very friendly to talk with and did a thorough job in treating our lawn. Highly recommend him.

My yard stands out in the neighborhood from TruGreen Services. Long term customer

Completely satisfied with Dion Saunders

Very Professional and keep the lawn beautiful all year round.

Charles very helpful and does his job very quickly and seems to care about his work.very nice to talk too

Samantha k was awesome

Samantha klopfer was so kind and explained everything she was doing!

Bruce D is absolutely one of a kind. He does such an amazing job and always goes above and beyond to service our yard. Highly recommend him to anyone!

Great service. Recommend highly

Im fine with every service except for the out of country call center. Way too hard to understand broken english. Please make that service better

Maurice did a great job today.

Very professional and thorough

Called about getting my yard mowed, said they don t do that. When I went to respond the guy hung up on me. Terrible customer service. Not dealing with these jerks anymore

Elizabeth was awesome answered all questions and very friendly was willing to go above and beyond expectations she is a great person with great service

My yard looks green and beautiful! Great job! Thanks!!

Asked for a quote and decided not to use their business. Trugreen started calling 3-5 times a day after the initial quote and even continued after requesting to be taken off their call list. Completely unprofessional and unrelenting with unwanted phone calls.

Just received the 3rd treatment, and as long as we get some more rain, yard is looking good.

Charles did a great job! Please keep him assigned to my lawn care.

Came out on time and were very informative and friendly.

Mark was friendly and did a great job

Good job

Samantha K answered all my questions politely, knowledgeably, and congenially. Very pleasant. Please send Samantha Klopfer to my home next time!

Good

Excellent professional service

My Trugreen specialist is very good at what he does. He takes great pride in his work and always takes time to answer questions. He is very knowledgeable and personable. AND our lawn looks much improved in just after two treatments.

Maurie M did a great job covering all areas.

I highly recommend TruGreen as they do a great job. This is my 4th year using them. My grass is heathy and green with no weeds.

Nice and friendly specialist

Ryan D. Came out today to perform our mosquito defense treatment. He was polite, on time and did a great job making sure all areas were sprayed.

Daria and Shamari are great. They are professional and introduced themselves too. This has not happened in a long time. Daris talked to me and asked if I had any question. Great guys.

Brandon was very friendly and explained what service he was doing and helped with the situation on my yard.

Do not use!

Excellent service, took time to answer questions and ensure everything was completed correctly. Appreciated.

He did an awesome job was on time pleased with the service

The Professional that treated my yard was very kind and very professional. She made sure to spray my yard completely as I expected to be treated. Thank you TruGreen!

Jakob arrived just as it began raining and being the professional he was he continued on treating the lawn in spite of it raining! Way to go young man, I m impressed.

Elizabeth does good work, is professional and very nice. She is always welcome to service my trees and shrubs. Thanks!

Good people just doing their job you can talk to them anytime too, lawn looks nice after everything is applied throughout the treatments.

Service tech very courteous, answered all my questions.

They respect your property and notifies you when they get here and leave,they always ask you if you have questions and answer them if you have any

Professional knowledgeable and curtious!

Julia seems very attentive to my lawn

Julia L did a fantastic job. First time in a while that I could say that about my service.

Ronald Mullholand came today to service my lawn. As usual, he did an awesome job and always goes above and beyond for his customers!! Thank you Ronald!!

Julia was very efficient. Thank her for my service!!!

As always , service was quick and complete! Thanks!

TruGreen has done a great job in keeping my grass green and ridding it of weeds. They respond quickly to all of my questions.

Been using for years!

William D with TruGreen was very intelligent and answered all the questions I had! Thanks to him my grass is greening up very quickly!

Trugreens technician Billy, did the most detailed job that I have ever received during the past 20 years that I have dealt with Trugreen!! Five stars for this visit with him!!

Responsive. timely

David T is Very knowledgeable great to work with! Thank you!

True Green improved the appearance of my lawn.

Jerry D with Truegreen was top notch! Service was on time quick and very thorough. He even took time once complete to explain current application, property needs and future applications. We are so glad we chose Truegreen to help take our property to the next level.

The TruGreen team member arrived right on time and knew exactly how to tackle our yard.

This was my first application so Im not sure about the service just yet. I was not home at the time but received texts from Tyler with all details. He was very professional! Thanks Tyler.

Trugreen does a great job keeping my lawn looking fantastic!

James, the tech tht treated my lawn was most informative. He answered my questions (which were many) & explained the dynamics of lawn care for which I was grateful for. I hope he is the tech comin for the next treatment because he definitely knows his profession.

Once again TruGreen has proven to me why I was canceling service. Cancelled after last year, got a call from a supervisor who authorized a discounted rate for this year and said he would personally stay in touch about my issues. Only heard from him after first application. They came today and only treated front yard. Apparently the unlocked gate to the back yard was too hard for the tech to figure out how to open even though they have done it before. Called to complain and got the usual runaround. Tech was here less than five minutes total - and I verified by not only being here, but watching the footage from security cameras. Thanks for another subpar performance TruGreen!!

Excellent service.

The technician came to the door to see if I had any questions before he started. He was here for approximately 15 min. Quick and easy.

He did a great job very thorough! This is the second visit for the season and everything looks great.

Technician (David) was very courteous and professional, positive personality. He did an excellent job with fertilization and weed control treatments on my lawn.

Very neat, clean, and professional.

Our lawn is green, healthy, and weed free!

my small lawn looks the best it ever has. The techs are nice, seem professional and keep me informed, which is important to me,,

Out TruGreen team is the best! They are caring and respectful of us and our pets. They are flexible and personalized. Thanks James for making our lawn beautiful!

Dion S is such a lawn professional .and I love just talking to him .Dion seems to know exactly what I m thinking when it comes to my yard ..yea

Tech was very friendly and took time to explain what he was going to do and what would he would be doing in future treatments.

This is a good product that they use and a low price I recommend it. It is a very good company.

I have used TruGreen for decades. They are making efforts to ensure customer satisfaction that are admirable. I would recommend their service.

Horrible le just horrible

My Trugreen tech is great.

The workers are very professional and knowledgeable. They answer all of your questions and provide good service.

Julia did a complete and thorough application on our yard. She took her time and didn t rush like other companies.

Update: Trugreen sent a tech out to re-treat the weeds; he was here about 2 minutes and left (I have about an acre and a half lot). So, my entire yard is full of weeds and getting worse. Trugreen response is that they will be back out in August. They have already taken my money for the first treatment, mind you. Cancelling tomorrow. I ll learn to commune with the clover and other weeds I suppose. Against my better judgment, I tried Trugreen again. Their original quote was a bit pricey, so I declined. Then an account manager called promising rainbows and unicorns, so I gave it a try. While talking with this manager, I specifically asked him what I should do if I have issues, to which he stated, just text or call me. So the first application did not kill all of the weeds, and I texted this guy and phoned him; no response and have never heard back. But it gets better .I call the main office in Florence, but I m assuming they have these calls going overseas. These people are trained to say, I m sorry, ;over and over without actually assisting you. I finally got a date for a re-application, but the tech they sent came to the door and said, Sorry, I can t help you. All I have on the truck is fertilizer, and you need weed spray. . So, I called again and the friendly lady said, Oh, so sorry, they will be out tomorrow. They have yet to come out. In my experience, this is a company that has a guarantee that doesn t guarantee anything. I hope my experience will help someone make a good decision.

Stephen was very nice and listened to all of my concerns and he took care of them

Jason did an excellent job treating our yard today for mosquitos. He took the appropriate time to treat the property. He treated the yard last month and the mosquitos have stayed away from our outdoor living space. It helps us to enjoy the outside. THX Jason

did my yard like he would his.

My issue was resolved with TruGreen over the phone. It was a refund for a service I subscribed to and later decided it was not needed.

Excellent results ! Staff is friendly and the office team communicates treatment schedules well

Elizabeth Danver took a professional approach to respect and care of property.

Elizabeth is our perimeter pest control specialist. She is courteous, prompt, knowledgeable, and friendly. Always a pleasure speaking with her about the treatment.

In the summary of service Charles stated that he knocked on my door and I did not answer so he left a summary on the door. This is not true. He did not knock on my door and he did not leave a summary on my door. He also stated that the lawn is in good shape which is not true. I have as much crab grass and weeds as lawn. I should not have to follow him around to insure proper service but since trusting does not work, I will supervise all future applications.

A great company I have used them for years the employees are very nice and professional. You should see for yourself promises you will love your yard.

I dont feel the technician did the application thoroughly. Leroy??? Not my last treatment but 2 -3 prior treatments.awn got worst

Service girl was pleasant and very attentive to do the job.

Brandon c did a great job

Great service

They don t show up when scheduled ever

For starters the salesperson who came to my door promised me a bunch of services that I was later told were not included. I paid for 6 treatments received 4 and when we asked for the 2 they didn t provide they charged us again. This is one of the worst organizations you could sign up with. Please save yourself from these fraudsters and go with someone else.

Brandon is always very nice and professional.

Dion S did a great job aerating my lawn and he did not damage my underground dog fence like other companies have done in the past. Highly recommend TruGreen

Ive had to call TruGreen three time to get the work (aeratng & reseeding) done on my front yard. I am very dissatisfied with their service

Daris is great! Very knowledgeable and personable

On time, professional and efficient!!

They always arrive as scheduled and do an excellent job!

She was a very nice young lady. Her explanation was very professional. Thank you.

Jakob did a fantastic job seeding and aearating! Went out of his way to accommodate !

Had some weeds through out the year but not enough to raise hell about. I had nutsedge and they took care of it in one application. Overall a good job. I will go with them again this year.

Update: after discussing with corporate and local office. Tried giving them another year. Continue to have issues. They are not treating entire yard and trees. Recommendation: go with another company. Much less of a headache. Buyer beware with this company. The lawn service is wonderful for the appearance of your yard, but very sketchy business tactics on the other end. Customer service could care less about any concerns you have and shows no empathy for their clients. Issues with incorrect billing took calling them 3x for the issue to be corrected. I have also had difficulty with getting edges of my yard serviced even after multiple phone calls. For this reason I do not recommend. Very disappointed as I liked the appearance of the treated lawn but not worth the hassle with so many other options available.

Claimed to fertalize my lawn however ring doorbell/cameras say they did not. Claimed to do our back yard and we did not want , ask, pay for that service. We have 5 dogs and did not want anyone in the back yard because of the dogs and 30 plus dog toys outside. I called and was told several times a manager will call me within 24-48 hours from the phone call I made. DO NOT USE THIS SERVICE.

TruGreen called me and sent me mail for months. We went to Home & Garden Show and decided to give them a shot. I was told several different things from several different people. Then the local branch called me and provided promises and guarantees. I was extremely excited as the yard needs help. They came out and did a pre treatment and were gone in 10 mins. I asked what it was they did and I was told Pre Emergent. I was told they would take a soil sample (no sample was taken). After a month had gone by, I started reaching out to the local rep who said to call him for anything. He did not respond to any of my text. I decided to call, he sent to vm and text stating he would call me later that night. He never called and the app is stating that nothing else has been scheduled. I was willing to pay, you approached me? What is the problem with businesses today, no customer service or follow through. Go with anyone else other than TruGreen!

Michael Dalton is FABULOUS!!! Michael is so considerate, kind, efficient on OH SO SMART!! He was so patient in walking around my yard so I could show him all my bare spots and mounds of weeds. He called the office to check on my overseeding/aeration schedule...such an insightful thing to do. So he reserviced my lawn and I watched him...spraying the thick weeds carefully to cover everything; no one has done that before with such care. He is polite, humble, well-spoken and knows his product. I REALLY hope you can put him in charge of training new hires. What he has...you cant teach. He needs to be recognized, valued and respected for above and beyond service. Im sure others feel this way but many people dont take the time to let you know. I also hope this gets to his supervisor as well as senior management. Truly, hes a great asset to the company and SOMEBODY should know it. Thank you for sending him. In the future, I would like to request that Michael Dalton be the ONE AND ONLY technician to service my yard. Can you do that please? I know there may be times when its not possible but when it is, I want Michael at my house. Thank you so much for having this fine young man in your employ!

They never contacted me.

Tree Service Congratulations to Elizabeth Danver for a job well done. Please pass my thanks to her. Positive

They sold me a service and never gave me that service! I was suppose to be getting certain area but ended not getting those areas for the last two months.

I have had Chem Lawn/True Green for almost 20 years. I have had weeds in my lawn for over a month. My first call to customer service was a month ago. I was told the weeds would be treated the following week. No call no service that week. I have followed up every week since then and have asked for a manager to call me. I have not gotten a call from a manager after 4 requests. They keep telling me that my service is scheduled for the next week. Nobody shows up to do the service or call. The timeline does not allow for 7 treatments if you are treating the lawn every 3 months. They said they were here in July. I am very disappointed with the customer service. I have always gotten good service from them. At least they didn t use the in these times excuse. The customer service people are very nice and apologetic on the phone. Update .2022 and Tru Green has been great this year. They have performed all of the services as agreed this year. They treated my yard twice and then called for payment. They deducted the services that I didn t receive last year off of my bill this year. They text the day before the service and call the day of. I haven t had an issue with weeds this year so I haven t requested any additional services. I changed my rating from a 1 to a 4 star review.

I have used this company for 20 years and in the last 3 years or so they are terrible. Of course everyone blames covid and maybe some of it is true but what you read on the marketing page is NOT true. I know what they say but it is not true. I have called or a missed service 5 times and they continue to re-schedule me. You get someone from outside of America with no understanding or real concern for your needs or frustrations. This has to do with the CORPORATE mentality. They will cajole you with all the sweet marketing techniques but when it comes to really performing they are not the same company. It is ashamed to see how they respond to issues. Supervisors will not talk to you and one cannot get in touch with the local office or corporate has been my experience. Think many times before you choose this corporate non- caring company in the future.

Still have mosquitoes after 3 sprays but got a little better

TruGreen has always given us excellent service and kept us well informed as to what our ongoing lawn needs are.

I love the fact that our yard is the only one on the block without dandelions. It seems to help the grass tremendously. The thing that I do not like is that TrueGreen sends texts messages and calls all of the time trying to sell more of their services. I work 3rd shift and I m constantly woken up. I would recommend their weed control, and pest control services, but many of the others seems to be very expensive.

My lawn and shrubs look great! I get compliments all the time. The best part is the little time that I have to devote to it. All I have to do is enjoy it.

We used TruGreen for mosquito defense. They were never their when they say they would be. The service was not great it would last maybe a week. We got a free service because I called regarding bad service. The next time they came they charged me for my free service plus one I ve payed for!!! I will never hire them again and if you do I highly recommend not paying for 6 months in advance even it s cheaper!

Product they use are so much better than what I can purchase and use myself

Didnt see any differences in my lawn, each time they came the paper said saw weeds treated for weeds, but I usually could do that Scotts weed stuff and not see any. Also the guy came and left within a min. Not sure how any yard could be treated that quickly especially with having to go into a backyard, then had a free service because of yard not being treated and the very next one after that was by the guy who didnt do my yard the first time. Hate worrying about whether or not I need to turn my cameras on to make sure a service I paid for is being done, and not seeing any results. Also paid for aeration and overfseeding told that would be done in a couple weeks, called to find out when it was happening since nothing yet and was told it is scheduled for next September, Im just done with them. Hate that I wasted my money.

Great service with superior results!

TruGreen is a service that really keeps my lawn healthy and green. So easy, and a reasonable cost, also.

No one would answer and their online chat service is a joke. As a new customer who scheduled service and they changed it and now I can t figure out when someone is coming out. Customer service is god awful

They never answer the phone. Always a 1-2 hour wait. They indicate they re treating my lawn. Leave no invoice. In a follow up, received a call from TruGreen rep. When I told him that hired a new service, he hung up on me. This company is very unprofessional. In addition, I received a full refund on the prepayment amount that I paid.

Our lawn is the envy of the neighborhood. We receive numerous compliments from guests and visitors. The service is professional and efficient. The service providers are on time, courteous and friendly. I highly recommend.

16 Jun 21 - We are totally UNSATISFIED with Trugreens lawn service. I have prepaid the 2021 season and have received only one lawn application since 24 Mar 2021. Jericho H. serviced our lawn last year and on 24 Mar 2021. He did an outstanding job and is the reason why we continued with Trugreen this season. Our 2nd service has been scheduled 3 times but Trugreen has failed to show. Customer service has been called 3-4 times to inquire why lawn our service has not been done. Customer service agents had no good reason for the no shows? Instructions on how to get to our address have been confirmed and are in the notes. I have requested a General Manager to call me at least twice to discuss this issue but have received no response. We are on the verge of cancelling this service and require a full refund if this situation is not corrected. If Trugreen is truly concerned about customer Service a General Manager needs to contact me ASAP. 19 Jun 21 - Ive prepaid for the entire year for 8 services and have received only one application since Mar 24, 2021. Ive called Trugreen no less than 4 times to discuss this issue and have messaged them 1 time. Ive also requested multiple times to have a General Manager to call me to discuss this issue but have not received a call. To make things right, Trugreen would need to schedule my next service immediately or refund all my money. UPDATE: 23 Jun 2021 I received a call from Bonnie on 19 Jun 2021 assuring me that the 4th attempt to my 2nd service of the season would happen on 22 Jun 2021. Sadly, it did not. Once again I was informed that the technician was unable to perform the service. The situation was made worse when I called to talk to Customer Support about another missed service the automated operator stated that the service was cancelled at my request - IT WAS NOT! Ive requested the servicing store to contact me (talk to me not leave a message) but that hasnt happened either. How is TruGreen going to fix this?

Horrible management

Great Lawn Care and great service always

Knocking it out of the park. Signed up in May... They didnt treat til the end of June. Then they provide every excuse in the book as to why the lawn looks worse now than before their treatments at the end of July. Goal was to have a nice lawn for the summer.... Not excuses til the end of summer. Will update if this is rectified but my confidence is very low and frustration is very high. I should have read our Nextdoor reviews... 50+ negative comments. Ugh!

Service tech arrived and only sprayed my front yard and did nothing on the sides or back. Called 3 times same day to get resolution and never received call back from tech. Will call again today to cancel service and request refund as this is unacceptable.

So professional and just great results.

Signed up in April for the TruHealth plan, plus seeding and aeration. Its my first year in this house and the lawn is terrible, which is where Id of hoped TruGreen would of come in. Hoped. TruGreen has been an absolute disaster. Ill gloss over watching your techs lie about performing the services they said they did because youve made that right, but I cant gloss over the fact that my lawn is trash and more weed than grass. This has been an complete waste of money and more importantly a waste of year to get my lawn in better shape. Im sure your half effort approach works fine for established lawns, but it doesnt work for mine. I know I dont use my real name for these and Im sure Ill get some generic response, but we have already talked and no progress has been made, people should know that before doing business with you.

Prepaid for 5 services in 2020, only received 4. They came and sprayed in June this year, I thought that was just the 5th service I paid for. Then I received a text that they were coming again this Monday. I checked my account online, it turns out they auto renewed my service, and charged me for June even though I was shorted one last year and were going to just keep coming. Also to cancel service you have to call, no way to do it on the website. Why? The services last year were working ok, but they rip you off. Terrible company won t use them again.

There Service it TERRIBLE. I have tried several times to discuss the service and get no where! I do not recommend anyone use TRU Green service. Also there phone call system it terrible. The service they provided at my house produced more weeds that when i was doing the service myself. True Green service is a minus five start service DO NOT USE

I had TruGreen for a number of years at my prior residence and had always been satisfied. At the beginning of 2021, I moved to a new home and contacted TruGreen to cancel service at my prior home and to start at my new home. I had received fertilizer treatments in March, April, and June. Earlier this month (September), I thought that it had been a long time since seeing anything being done, but I could not verify it since my log in information was tied to the prior address. I called and the service rep agreed that I had not had anything done since June 12th, even though I had prepaid for the year. She said that she would schedule a visit at the start of this week. Today I called in again saying that I still had not been scheduled for a treatment and the service rep agreed that I had probably been skipped for one or two treatments and then she said but why did you wait so long to call. (I did not know it was my duty to track them.) When i said I wanted to get someone out as soon as possible to treat my lawn, I was told there were no free appointment times this week or next. I asked to talk to a supervisor or manager, and the gal got flustered and said I told you we have no free times on our schedule, and hung up on me. I left a message on TruGreens customer email system, but thought I should highlight this episode for everyones benefit.

I was signed up for an 8-treatment plan for the 2021 season. I got my first service Mar 24, then service on June 3. Then as September arrived, I noticed my lawn was looking quite unhealthy, and realized they hadn t treated it in 3 months (I auto-pay, so I wasn t really paying attention). I called customer service who apologized and said someone would come that week. I wasn t put on the schedule. The location left a voice mail saying they had been struggling with staffing issues and to call if there were anymore issues. I called back after not being placed on the schedule as promised and got a new promise that they would arrive in 2 days. I asked to see that on my service schedule online and was told I d get an email in a few minutes confirming but it could take a few hours to show up online. The email didn t arrive. And it never appeared in my account online. So I called to cancel so I could hire a new lawn service. Twice I went through the automated menu on the phone and was disconnected while on hold. So I tried online chat instead. I waited in line on chat for 25 minutes. Once an agent arrived, I said I wanted to cancel. My chat was disconnected but then another agent showed up and then completely ended the chat. At this point I was 40 minutes into trying to cancel my account. I tried the phone system again and got someone. When I said I wanted to cancel, they offered to get someone out the next day. I said it was too late, and that they had lost my trust. I asked to skip the attempts to get me to stay and just cancel my account. The person asked me twice more to stay, until I raised my voice and asserted that I had already made my decision, stated it three times already, had spent almost an hour just trying to cancel, and had already had service promised that they didn t follow through on. Interestingly, once canceled, that was reflected real-time in my account online. This company did not let me know they wouldn t fulfill their end of the arrangement (which would have allowed me to hire someone else before my lawn was in such bad shape). Then they promised to make it right but didn t. Then they made me spend an hour, with disconnects and arguing to cancel my account. They have lost my trust for their business practices and dishonest behavior. The poor service from the location was followed by poor practices from their national customer service team. UPDATE: (4 weeks later) I got a voice mail today telling me they would be treating my lawn tomorrow. I have no active account. I tried online customer service and they told me Im not scheduled since I have no account. I asked if we can contact the local franchise to confirm they wont be coming, and they refused. I asked if we can escalate because the automated phone call means that there is an issue with my account somewhere... that their system thinks I am getting a service. The customer service rep didnt respond to that question and ended the chat. Again, they hang up on you or end the chat if there is a problem. I hope they dont come tomorrow since my lawn was just treated 2 days ago by my new company.

This place is a joke. Now understand these are franchises. So, its very possible to get a good TruGreen, but my experience was terrible. The only reason they are getting two stars is they did give me a refund quickly after I complained. The TruGreen I dealt with is based out of Florence, KY. They gave me a price that was excellent, a little too excellent apparently. I was promised 7 visits starting in April. They came out the first time in May. They came a second time in June but only did the front yard. I guess they didnt realize they were being watched. I called in to ask them to come back out. They said they would but did not. I called twice in August to ask them to come back out. They did not. In October I called to ask for a refund. I got a call from TruGreen corporate a few days later. Told them if they would do a grub treatment in lieu of two visits, and winterize and just save the last three visits for next year I would continue to use them. They declined to try to salvage me as a customer. So, back to treating the lawn myself...

Oakbrook In KY we must pay 50k a year for lawn care and it looks like the grass has never been treated. I have worked for lawn care companys and understand how it works. We are wasting our money and I will be pushing for a change from true green at the next HOA meeting. You guys are very very bad at what you do!

Terrible company. Was paying for front and back lawn care and neighbor timed them here for a total of 90 seconds and never stepped foot in the back yard. Who knows how long that was going on since I m never home when they treat. They had previously cancelled a treatment the day of, a Friday afternoon, due to locked gate . Funny because I don t have a gate and they had been to my house before. Also, funny to cancel last minute on a Friday afternoon.

Customer service, at least in my experience was non-existent. Did not follow through with service that I was told over the phone, would happen. Follow-up with phone calls also non-existent. Not one person at Florence location that I interracted with (there were three) was worth my time.

The Specialist who treated my yard today answered questions about my yard and gave helpful suggestions. I hope he follows up after a couple more weeks of spring growth.

Very disappointed! First time they came was fine. Second time I happened to be home and the tech never steped foot in our back yard. My husband called our rep and he said he would retreat at zero cost. When they showed up for the retreat they supposedly sprayed with my dog out! They plainly state that it is harmful to animals, glad to know the safety of my pet was a priority! We will never use them again. Just praying our dog doesnt get sick from this. On top of it all we still have weeds!

Beware, you will get overcharged. I was told I will only be charged the 29.95 for my first service. I was not told about extra services and charges. They ended up charging my credit card $89.

I fired them. Never show up when they are supposed to. The price was right though.

So, I am early in my experience with them. I signed up and the Supervisor that I am talking to is very nice. I paid for 1 year in full. I had my first treatment last week. I have cameras on my entire property. The tech was at my house less them 10 minutes (I have a large yard). Looks like he spot treated? He didnt do the back yard but threw a sign like a dart in the backyard to make it appear that he was there. I called the supervisor he was nice said he would speak to tech and have someone come back out. Its very disturbing, if i didnt have cameras i would have never known. I am going to stick it out for 1 more treatment. Guess we will see what the cameras pick up! Ill keep you updated. Update:WOW spoke to Ryan about the situation, he sent another guy out and WOW he didnt miss a spot!! I want this guy as a regular lawn care provider!!! This guy was there about 30mins and got the entire yard!! I called Ryan thanked him! I really do want the guy that did my yard to be the guy from now on.

I suspect the techs and reps are overworked by higher ups aiming for nothing but numbers, but communication is severely lacking. Signed up for my first time service this summer. I explicitly let them know I lived on a new street that isnt on GPS yet, provided them with directions to get to my house, and told them to have the tech call me if they have trouble finding me. My scheduled service never happened. No one called, no one followed up to say why. All the app said was that the service couldnt be completed. I called TruGreen, reiterated my location, and got rescheduled. Via their app, I watched the same tech drive to the same wrong address yet again a second time. Again, no one followed up, no one called, and I got another service cannot be completed. Two times they never called to find me, and two times no one contacted me after the fact. Once I called yet again, a manager got into contact with me. I let her know I wanted to cancel my contract, and I got a curt ok I can do that, bye. Fine. Not long after that, TruGreen starts texting and calling me until I finally answer. My notes were incorrectly entered so the tech couldnt access them. Ok fine, it happens, but call me when a service cant be completed. I explained why I canceled and why I dont want to renew. It was well received, so I assumed that was the end of the contact. They are STILL calling me at least once a week. If only they were this responsive when they cant complete your scheduled service.... thats all it would have taken for me to not cancel!

Killed my grass! Called told them I do not want there service anymore as my grass is dying. Get a call today that they are at my house laying down more products so I m sure my grass is gonna keep dying

This was a service that i did not approve or order. I went to website to send them an email stating the above and that i will not be paying this bill and i havent had a response as of yet. Very fishy business practices i would advise no one to use

Began using trugreen spring of 2019. We expressed our concern from the beginning that we wanted them to treat for a severe case of nimblewill. This was our main concern about our yard. Multiple times last summer we called about treating for this weed. We were told that they will treat for nimblewill in the fall. Fall came and went and no treatment. Finally we called and were told they forgot and they came out and treated for nimblewill late and we were told it may be to late to work but they will take care of it next spring. This year came and it is now fall and no treatment for nimblewill. I was forced to treat it myself with Tenacity which is the only herbicide on the market that will kill this weed. I ended up doing the work that we hired Trugreen to take care of over a year ago! They also have damaged and killed flowers and bedding plants in our landscaped areas. We also lost a large section of our beautiful lilac tree. They came to investigate and stated it wasnt caused by them but mustve been caused by a car parking next to it. Well.....a car is never parked in the driveway next to the lilac tree! A section of the tree is going to be sent to an arboriculturist/laboratory to be analyzed. The tree is a large beautiful tree and replacing it with a seedling is not acceptable. We also have 3 foot sections in the yard that are now dead after last treatment. This company is not worth the money! They were hired for a specific reason and failed miserably. We are cancelling are service (I use the term service lightly) and going with another company. I have not and will not recommend Trugreen to anybody. Extremely disappointed.

You re prompt, courteous and provide excellent service.

Trugreen is reliable and honors guarantee of satisfaction. Wonderful customer service team and technicians too!

Great job

They do a great job on our lawn:

I just started with them and am ready to cancel after one visit. Let s see if you can follow this...I Scheduled for initial treatment with 8 visits for treatment and 1 for aeration and seeding. They were suppose to be here this Friday for the initial weed and fertilizer treatment, then in a week or two after, aerate and seed. Ok, cool. Then I get an email our of the blue today that aeration and seeding was done (2 days before initial grass and weed treatment is scheduled to happen). I get home and walk my yard. Only the front and one side was aerated with some bare spots not seeded. They did not aerate the back AT ALL, nor the other side, so I called. They said that because aeration/seeding was done already, they couldn t do the initial weed/grass treatment for 6 weeks, which would be JUNE! Huh??? It gets better...they also said that they would be out this coming Monday to do it???? What? Ok, so I m confused now. They tell they have to wait 6 weeks, then say (in the same breath) that they would be out in 5 days? First of all, the INITIAL weed/grass treatment was suppose to be done on FRIDAY. Then, a few weeks later, the seeding. They did it backwards AND jacked up the days. Then, they expected me to wait another 6 weeks later for the INITIAL treatment with my yard out of control with weeds.....whew. I m canceling and doing it myself!

Tru Green and Chem Lawn are POISONS, harmful pesticides and fertilizers that contain CARCINOGENS, ENDOCRINE DISRUPTER/HORMONE DISRUPTERS. They also kill the environment, especially by flowing into local watersheds and ground water poisoning it. Your grass might be green (for a little bit)and free of insects , but you are essentially spraying CYANIDE on your yards. It kills birds, bees, and basically anything that comes into contact with it enough. Dont believe me? Just do the research.

Saw immediate improvements from the very start!

An advance automated call advising of scheduled service date was made. Service was completed as scheduled. Following communication with TruGreen on a previous issue regarding broadleaf weeds and regularity of service, the issue was promptly resolved and all weeds were brought under control. I have been very satisfied with the service since.

The Florence Kentucky branch gave me courteous and helpful customer service this week. It was very much appreciated!!!

Weve been a customer for years from many different homes we owned all the way to the Northwest and back here in the East. Very happy with our current technician, Derik Sams. We would not get any other lawn care. TruGreen is guaranteed to our satisfaction. If we are not happy with their results for any reason, theyll come back and fix the problem ... anytime. Their goal is to give you a healthy, greener, weed-free lawn. And they always come through for us. I wish we could say the same for their aeration and re-seeding though. Thats the one thing we were not very happy with. The technician (not Derik) sprayed grass seed over my flower beds and Im still picking grass from them today. Sure, they compensated us for the trouble. But it was a hassle. We still got a lot of bare spots in the yard where the weeds used to be. The grass seed should have taken care of that. We dont know why it doesnt. I dont know if we would try it again.

TruGreen Florence, Kentucky office killed my grass and refuses to call me and discuss a solution. I see that they respond on here. Let s see if that is the case.

**PLEASE READ** I am not one to get on the internet and leave reviews, but this time I felt the need to let others know of my experience with Tru Green. First off let me say the customer service that Tru Green offers is absolutely terrible. 1 star is the lowest I could choose, or I would have given a big fat 0 rating. I started to have crabgrass growing in my yard after 4 treatments have already been done. Let me add that I am a landscaper and have always treated my yard and have never had a crabgrass issue in the past. So I asked for resprays on my lawn and yes they came out and did them. But little did they know that I keep each and every receipt that they leave on your door showing how much chemical was applied and what kind was applied. I found that they were spraying as little as 0.08 of a gallon total across my whole property when doing resprays.... when they do a normal application they were distributing around 11-15 gallons. Please tell me what 0.08 of a gallon would do to my lawn? Exactly. Nothing. Ridiculous. So I called and complained an a service manager was supposed to call me 2 days later and come out. Guess what I never got a call and nobody ever showed up. Called again and was given the same run down, I was supposed to get another call in 2 days stating what time the service manager would come out that day. Well guess what they never called or showed up again... At this point I called again and they escalated my case to a general manager and this was escalated on a Friday and they say I would hear back no later than that following tuesday from the general manager. Tuesday came around and never heard anything. I let it go until I finally called back that thursday saying I wanted to cancel. The lady then put me on a brief hold and then a male hopped on the line trying to retain my buisness saying they will now try and get ahold of the florence, ky branch and at that point would not let me cancel. I hung up and called back and got a different person and she was able to assist in the cancellation process. Funny how far my case was escalated up the chain and yet still upper management still couldnt even deliver. Customer service goes a long way and the fact that they cannot even provide good customer service is unbelievable. Also I would love to add that I have cameras and I would watch the technician come and do resprays and he would be there for a total of 4 minutes spraying a total of 15,000 sq ft. If youre in the Florence KY area please look into Natures Way. I found them and they charge $20 less each application compared to tru green and their overseeding and Aeration is $160 compared to the $274 I would have paid with Tru Green. Ill never recommend Tru Green to anybody as their customer service is garbage and they have lousy yard techs. As a buisness owner myself, I could not imagine providing a disservice to my clients as tru green has done to me. When someone pays for a service you should provide the highest quality of customer service u can provide to make sure they have a great experience and they are happy with the services you are providing. Tru Green has alot to work on. Hope my review helps others who are inquiring about services within Tru Green.

Received a call last Tuesday (8 days ago) stating that I would have a treatment applied, they still havent been out. I did call today and I think I reached a call center. They didnt have any good information and stated that maybe they had something on their screen that she couldnt see as to why they didnt come out. Last application was end of July where they left me nonsense about drought causing problems in my yard. Funny it only happened when they sprayed last. Fast forward until now, with no rain or watering, the lawn is coming back. Hack service, still have plenty of weeds. I see all the responses say to call the TruGreen team at a phone number, that is unacceptable. I expect them to call me, they have my complaint from today when I called the call center. Since I prepaid, I will hold onto them until they do the aeration and overseeding, after that.. peace out TruGreen.

Overall my lawn is better this year than last year after starting in the spring. I still think they need to be more consistent with checking in on what you are seeing below the appointment since you are not always home to talk to them. I also like the variety of services offered but they can be pricey.

Florence, Kentucky I will never recommend True Green to anyone. My front lawn was 70% dead. I requested management to assess the problem with the lawn. A soil sample was taken and never received a report. After 3 calls a Manager came out and committed IN FRONT OF A WITNESS to aerate and seed and do whatever was necessary to restore my lawn for free. They performed the aeration and fertilized. The areas of dead grass and still dead. After repeated calls to speak with the supervisor about follow up work I received two invoices for work done. When I called to question the invoices I was told there was no record of the free service by a very rude and indignant employee. The company is unresponsive, has no internal communication, spends less than 5 minutes on the property spraying but missing treatment to large portions of the lawn. DO NOT RECOMMEND!

Bad management including the GM Jim. Bad Service, all they care about is the money. A&A Lawn care have done a better job in my lawn and is finally weed free!

Overall Ive had a good experience with TruGreen. This year our lawn person kept spraying some of my flower beds killing some if my plants.

They never contacted me.

So True Green was a waste of money.... coz there will still be weeds after they do the treatment.. they tell you some other plan n charge you way higher & then after calling 100 times their customer Service never resolves anything( Half of their reps can t do maths ) ,So basically you pay for Con Job ! Will suggest you dig things out rather then having them n charging you $$$ !