A & A Lawn Care & Landscaping in Florence

The crew exceeded my expectations with this last minute clean up. Highly recommend!

Thank you Macah King for taking care of our lawn by the end of the year. You took care of my lawn with excellent details from front to the back yard with good care, I really appreciated very much. Please continue keep up a good work! Happy New Year!

Good job!

Started using A & A lawn care over the summer I needed some weed control and fertilizer after reseeding my yard myself. After my call in to them and with the package price they gave me you can t buy the fertilizer/weed control at a box store cheaper and not including your time trying to spread it evenly. After the first application I noticed clover( which is hard to kill) and many other weeds began to die off. I called back to the office and asked about overseeding aeration and again with the price they gave me you can t buy the seed and aeration machine and do it yourself, heck my backyard has a slight roll to it. So about 25 days later my grass started thicking up and my neighbor even mentioned something to me about how nice it was coming in. Long story short great honest company and 100% customer satisfaction.

Micah did a very efficient job and was respectful of locking gates after entering and exiting

Erfen did a fantastic jog of trimming our 2 evergreen trees in our backyard. He shaped them to look just like a Christmas Tree which is so appropriate now. He took his time and with his clean up effort you wouldnt even know that any trimming was done . Since we see both trees out of our window everyday we are very pleased with his effort and would really hope he gets the recognition he deserves. A&A does a great job with our overall landscaping with employees that take pride in their work, Without question Erfen is a tremendous asset to A&A Landscaping company.

Did a great job

David does a great job each and every time

Answered my questions about my lawn problem

Great job

Good work...done well and reliable service

Jose and his team did a great job on our yard. It is beautiful. Thanks !!

Joseph did a great job servicing my lawn today. Even stopped to talk and give me some pointers. Thanks again!

I needed a couple guys to help clear a rather small yard of lots of weedy shrubs, leaves, small trees and even a bigger tree. After getting exhorbitant quotes from a few other providers I found A&A who rented me the services of 2 fellows, Cody and his helper, for $50/hr for each worker, with me supervising and helping as well. They brought all the tools needed and a truck to haul away the debris away. They were outstanding! Great job, fellas THANK YOU!!!

Thanks for doing a good job.

Job well done. Thanks again!!

Yoni Misael and the team from A&A Landscaping did a great job over seeding my lawn before winter. Thanks.

Justin was very courteous and made sure all of my yard was done including the curbside area

Blaire is my lawn care technician. Ive never actually met him -but wow -is he thorough. ALWAYS leaves me a VERY detailed email of exactly what he did and what needs to be done. This is the first time ive ever had lawn care services. I would recommend A&A to anyone.

Josh always does a great job

I didn t see Micah in action, but the results of their work with A and A Lawn Care were outstanding. The lawn was perfectly maintained, with precise attention to detail and a polished, professional finish. It s clear that Micah takes pride in delivering high-quality results. I would highly recommend their services to anyone looking for exceptional lawn care.

The part of my lawn that is getting cut looks great. Im expecting greater things now that he is aware of the other parts of my yard.

Great lawn care service- consistent, reliable and excellent results .

William was my lawn tech .He was polite and took the time to explain how to better take care of my lawn. Great service from AA Lawn Care . Long time customer !

A&A does a great job. My lawn never looked better

He did an excellent job and was thorough in his task. Thanks

Justin did a wonderful job with our yard. Outstanding work. He is dedicated to his job. He is very friendly and knowledgeable.

Excellent work and exceptional cleanup of work site.

Late Fall Tree and Shrub application today. John Talley was prompt and thorough as always. A & A does quality work.

John was very courteous and let me know what he going to do today. He applied the treatment very quickly and very very efficient. Appreciate his work ethic.

Justin provided Top notch service as always Every time Positive

Thank you Joseph for keeping our lawn looking the best it has looked!

Very impressed with A&A Platinum Turf and Landscaping from our first conversation with Victor. He came to assess the project the same day we called, provided excellent suggestions and was quick to provide a quote. His crew is TOP NOTCH and the project was completed professionally and quicker than we ever expected. We love the completed project!

Corey Bisang is very professional and knowledgeable. Enjoyed talking with Corey about my yard. You cant beat the price and service!

Justin was great. Did an awesome job, was very knowledgable about the pork he was doing and nice to talk to. Thank you for taking pride in your work.

Timely and thorough treatment of our lawn.

Justin does a great job lawn looks great

Stephen was very friendly and professional. He took time to explain the condition of my lawn and made recommendations for improvement.

We are very pleased with A & A Lawn Care. After only a few treatments our lawn looks better than it ever has! Alex did a great job today and was very polite and professional. Thanks!!

I am so happy that Joshua took the time to tell me about our hose leaking and the water running. And especially for climbing under the deck and turning off the water.Thank you very very very much and thank you for everything you guys do.

Always arrive as scheduled and complete the job efficiently and respectful of my home and neighbors. I appreciate that they communicate well about when they are coming and always prompt. Love seeing them working with more and more of my neighbors.

I do have one question, will this most recent treatment kill the vine type broadleaf weed growing in my lawn? See attached photo.

Scheduler flexible with my needs. Justin C. was friendly, efficient and thorough. Id gladly have him serve us all the time. Services

Always do a great job. My lawn looks nice and healthy. The service is excellent.

Dion did an excellent job today. He even cleaned up my driveway and walk path. Thank you!

He was very polite and informative explained what he was doing, good job

My lawn is beautiful, Micah did great job

All my dealings with this company have been positive .

Came out on a cold day & his team did good work

Today Ethan not only treated my lawn but also caught a mole. Made my day!!! The key to me feeling like a valued customer has been the great communication. We feel as if Ethan is our lawn care partner and because of this A&A will service our lawn in 2025.

The team give good customer service experience from the desk staff on phone to service technicians. Respectful of the property and always calling to confirm appointments.

Efren and his team did a great job despite the cold and wet weather. It started raining hard at one point, so they took a short break and then came back to finish the job. Very pleased with the outcome!

Justin did great Once again!!! Always very thorough!

Justin came to the door and was very professional indicating he was going to service our lawn. Had a positive attitude and was quite pleasant. Five stars.

Taylor showed up and was in and out before you knew he was there!

The office is always responsive to my inquiries, and the technician does an excellent job.

Carlos and his crew showed up this very cold December day to pull out 3 bushes, plant 3 bushes, and move 1 bush. He did excellent work in spite of the bitter cold weather. They spread mulch and cleaned off the driveway and sidewalks when they were finished. Definitely would hire A&A and Carlos again to do my landscaping work.

Friendly and conscientious about spraying all the trees and bushes in our yard.

Joseph took a few minutes to ask if I had any questions or concerns about my lawn. I thought that was great to show interest in his job.

Just need a little rain!

The technician Joseph let me know he had arrived and I explained a matter of concern with my lawn. Joseph had a great idea and I appreciate his insight. Good job!!

Excellent job applying treatment and cleaning up

Yoni Misael and his team were great! Very friendly, and communicative!

A&A is all of the above, from sales, to customer service, to property service. Happy to have found this company for our property needs.

Good job

I showed Joshua exactly where most of the guys missed and he covered it well. Now that he knows I hope he will come back. Very pleasant fellow and did a good job.

Justin did a great job with ensuring every area of our yard was treated!

Work was expertly done and looks great! The only downside was we were unaware what day/time it was happening. A 24-hour heads ups would have been greatly appreciated as well as a 30-minute day of warning.

Their overall service has been great and was happy to get to meet Stephen during the latest application.

Carlos and his team at AA Lawn Care did a great job leveling and seeding our lawn!

Technician Joseph gave helpful advice and explained his treatment plan. Joseph did a thorough job and did not rush.

Great service byAlex! Thanks!

Excellent service. David has done a consistently good job maintaining my beds this year.

Great work, have only used AA for a few months and the results are already there

Joshua let me know he was here and let me know to keep my dog off the grass for about 2 hours. He always has been professional.

David P. of A & A Lawn Care and Landscaping is an expert at keeping my gardens weed-free. I can relax and know he is doing a fantastic job. Thanks David!

Did a great job. Did exactly what they promised!!

David has been with AA for a while now. I am always confident when he treats my landscaping.

Justin is always friendly, professional and knowledgeable. AA Landscaping crew is always helpful and friendly. Would highly recommend their services.

Justin did a good job spraying my lawn today.

He does an excellent service. Thank you

Good company. Easy to reach. Helpful. Polite. Professional. Reliable.

Great

In addition to our scheduled treatment, Josh target sprayed several instances of troublesome weeds (which I had pointed out) that were spreading. Got rid of most of them. Good job Josh!

Great company have been using for years. Helpful responsive . Honest and reasonably priced.

Dashawn did a great job!

A&A are great. Bradley serviced us before and always shuts the gates. Huge desk when you have dogs.

Joshua was very quick and quiet. If I hadn t been leaving the house I wouldn t have known he was here.

Great work, timely, listened to me as I pointed out troubled spots

Will did address my concerns and provided feedback to his leadership.

William G. did a great job on my lawn. He also took time to answer my questions.

John was helpful when asked about trimming a holly bush.

William was Out today to treat our yard. He is always very courteous and lets me know what his treatment is going to address. He always closes and locks our gate making sure that our dog doesn t get out. We are always satisfied with William s service.

Taylor gives us great service. He is knowledgeable about the products he is using and is very easy to work with. Taylor is one of the reasons we use AA Lawn Services. Sure hope he is back next year.

Friendly explained what I was looking for and needs to get on track with my lawn

Always ready to answer questions. Courteous and professional

A & A is always reliable and an excellent product with professional employees

On top of things

Riley was very thoughtful about my pet! He made sure my dog was not able to get out on the grass and also assured me that the treatment would be okay if they just cut the grass Thanks Pat Lonneman

Fast response was much appreciated!

Taylor does a great job making sure to keep me informed on when he will perform the service and takes the time and effort to explain how the service will benefit my lawn and how I should take care of it afterwards.

Micah was awesome! Love the service we get from him and the team at A&A

Tree trimming was excellent. Tech was pleasant and professional. Cleaned everything up before leaving.

William repeats himself again and did a GREAT with the yard today. Conscientious and respects property. Would recommend A&A.

William always does a great job taking care of our lawn. He always explains what he is going to do and why prior to application.

Excellent Service.... Outstanding results.... My lawn is the envy of my neighborhood.

Bradley did a great job. Very personable and professional. We re pleased with his service.

Kyle was friendly and waited while I picked up items in yard

Excellent service and he was very communicative. Explained everything to our satisfaction. We look forward to continuing the service.

Fantastic aeration Yoni! Am new to KY & this is best service ever. Yard is covered with fat plugs & very generous over seeding. I ll be doing this every year thanks to Yoni s TLC!!

Will was gr8

Great service. Lawn never looked better.

Randy does a great job. Our lawn looks great! Great customer service. He is a very friendly guy.

We have been using A&A for years and we are always happy with their service. Jospeh sprayed our lawn today and went above and beyond by calling to make sure it was okay to block the driveway before he started just in case. He does a great job every time and we appreciate his diligence and work.

Joseph notified me when he arrived and respectful of my neighbors property. Thank you!

I uses this company for landscaping, lawn care and mowing on three properties. They are responsive and easy to work with. Have been a customer for 6 years. Bush and Tree removal. Cleared the area and left the property near and tidy. Dead trees removed honey suckle cut down and they grinder down all the stumps.

Bradley did a tremendous job for AA Lawncare and addressed all of my lawn concerns.

Great job in taking good care of our loan!

My Service Tech is Dashawn. He did a great job in treating my lawn. Look forward to A & A servicing my yard in 2025!!

Mefido and team did a phenomenal job on our fall cleanup and shrub replacement. Timely, professional - 5 stars all around!

Daniel S. with A & A Lawncare did great work on my landscape job. I appreciate that he told me exactly what the plan was and promptly started the job and finished in a timely manner. Thank you and will be a returning customer.

Dashawn informed me he was here to do a weed treatment. He was friendly, courteous & thorough. My lawn definitely looks healthier since starting A&A Lawncare. Thank you Dashawn.

A & A has been working on my lawn for several years. I am extremely pleased. My yard looks better than those in my neighborhood. Kyle did a great job, he took the time to educate me on how to care for my lawn now and over the winter. Thanks so much!

Justin is a professional lawn care specialist.

Micah told me what he was doing. He did a good job and he locked the gate for me.

Brian did a great job. He always does. He is polite and answers any and all questions about my lawn( the best in the neighborhood). Thank you A&A

Appreciate the explanation for today s treatment.

These guys are ALL professional and treat us well. We are very pleased with our service from A&A!

My yard looks the best in the neighborhood! Dashawn was very nice.

John recently serviced my lawn and did a great job! Much appreciated!

A&A always does a great job on my lawn. They are courteous and always prompt when they say they will be there. Great company and the techs are hard working

They are on it!

Great company, professional service techs, and easy payments. Thanks Taylor and A&A!

My lawn is starting to look amazing

Always WONDERFUL service!!!

Micah was amazing . Talked to about what is being applied . Did a great job cleaning up. I really hope he comes to my house all year as I have nothing to worry about with him doing my yard. What a gentleman.

Extremely satisfied with AA. Very professional.

I love how the techs at A&A leave a detailed summary about what they did and what they put down on the yard. They explain what the application is for and what it will help with.

Saul and Naydi were efficient, thorough, responsive to special problems, just all around super.

Bradley B. was our lawn service technician today. Bradley was eager to listen and understand our needs during this final Fall application. He worked efficiently and safely within our yard. Well done Bradley ! Services

Great company and service!

Micah is a extremely nice guy. Not only did he treat my yard and moved my dogs toys to the porch, he also did a great job on a neighbors yard that I mow for the day before.

Proficient work

Great service. We just started with them but impressed so far. Thanks for everything

Tyler has been taking care of my lawn and there has never been an issue

John has been doing our lawn for 5 years now and it is in the best shape it ever has been! He is very open to talking about tips to keep lawn looking good

We did their annual service package, seasonal spray, fertilizing, etc. It was a very fair price and our yard has never looked better. Also did the overseeing and aeration- well worth it. A&A does a great job!

Willian did a great job! He made sure that he covered the whole area.

Bradley came this morning to provide our late Fall treatment. Discussing some issues with lawn coverage, Bradley suggested seeding and aeration. Bradley is an extremely knowledgeable technician. I trust his ideas and suggest anyone get a quote from A&A for expert and continuous lawn service

Needed a downspout buried that required some ingenuity due to porch landing and fire pit seating wall occupying same space. Tyler from A&A installed solution that allows for easy transition for walking from porch landing to fire pit area. Highly recommend A&A

John is prompt, detailed and always answers our questions thoroughly.

Great customer service!

Excellent service Dashawn did an excellent job.

Very knowledgeable, friendly, professional.

Very professional and gave thorough explanation of any issues with lawn.

Kudos to Joshua on the great job that he did today, and on previous visits, on our lawn. He is so knowledgable on all the products, and he is very conscientious when applying them and he makes it a habit to let us know any problems he may discover. He is very polite and personable and I hope he services our yard every time because he is the best!!!

Justin does a great job understanding the needs of his customer and exceeds expectations.

Great service he is very professional and respectful

Great lawn care business, suitable for all your lawn care needs all year long.

Great service as always. Very detailed and professional. A+ Joseph

Had second application today. Great job by Rep.

Always pleased with the way my lawn looks

Micah did excellent job, A&A is always helpful and courteous.

They care about my yard as much as I do. Going on my second year and even with the crazy weather my lawn and landscaping still look nice thanks to their care. Services

John did a Exceptional job fertilizing trees and shrubs Took great care and very thorough

John Talley did a great job!

Ethan is always taking good care of us and explains exactly what he s treating and he s nice as can be! Great company, great people!!

World class customer service. Fast to answer any questions. My lawn looks so much better.

Very detailed on spring clean up landscaping! 5 stars and highly reccomend!

JOSH WAS VERY KNOWLEDGEABL AND TOOK TIME TO EXPLAIN THE APPLICATION.

Amazing job. Medifo listened to what I wanted and executed to a T. I will use this service again!

Joseph R. was great, very professional and thorough!

Joshua answered all my questions and did a great job with our lawn today!

Tech was courteous and professional. He did leave my gate unlatched and my dogs got out. Luckily I was able to get them back.

Joseph and A&A Landscaping is great. They are prompt and professional. All of our neighbors use them and I understand why now. Shout out to Joe!!

Lamonte did a great job and they are always professional and very clean work!

Riley always does a great job servicing our yard. Very polite and always gets the job done!

Arrived on given time completed inspection and no issues said see you in next time

He did a great job.

Good Job Done

He did a great job!! Very professional!!!!

Riley did a great job servicing my lawn today!!! Thank you Riley!!

Amazing and professional work

Extremely helpful with my troubled lawn! Very friendly and courteous.

They are constantly on time, their emails let me know ahead of time when they will be at my home. They are very reasonably priced and I wouldnt have believed how easy they have made my life and how great my lawn looks!!! Alex was very helpful with my call

Technicians like William always friendly and helpful, and explain every service in detail, also they make sure you understand those details.

Bradley was great, told me the application that was going down today, and to let them know in a few days if it hasnt killed all the weeds. Then offered a fertilizing application for after i overseed , so I ll be adding that soon. Thank you!

professional and treated yard as requested

Just know what youre getting. This is a big company that has a standard way of doing things and thats it. If you understand and fit within those parameters, then its a good lawn service. Polite employees, standard rates, effective treatments, etc. But this is NOT your neighborhood lawn crew who will make any adjustments... they will skip large areas of your yard treatment if a hose is down; they will spray without discretion and kill landscaping close to grass; and they who wont cut your grass without a season-long commitment.

Consistency has made all of the difference in the health and appearance of our landscape beds. Thank you, David P, for your attention to detail.

Since I wasn t there it s hard to make a decision but trust is a big factor, so I will trust he did the job as required for me and job he s been trained to provide the home owner. Appreciate the work time will tell

John was very polite and thorough. He took his time and covered all the trees and shrubs in our large landscape.

Always professional and respectful of property! Highly recommended.

Joshua was great! He came to the door and explained everything he was going to do and was very professional and courteous! Would definitely recommend!

John Talley did our tree and shrub service today. He did a great job and is very friendly!!

Happy with application, carefully applied chemicals without getting into sensitive areas.

Randy Julian does an outstanding job on our lawn very friendly and courteous thanks Randy

Tommy was great to work with very knowledgeable.

Was outside working when Ashley pulled up to inform me she was there to treat yard. She allowed me time to let dog out prior to spraying. Excellent customer service.

Did a good job, sprayed around fence line and flower beds

Professional, quick, and did a great job

Great service. Quick response to my questions. Highly recommend

Great service

Would recommend A & A Lawn Care & Landscaping used to be Cru Cutters they were quick and efficient and waited till the weather and ground was right to do apply my fall spraying for my lawn.

Always a great job and leaves detailed notes on the condition of my lawn and ways for me to help improve the overall health of my lawn.

He did great work very satisfactory

Fall service was completed by Justin Case. As usual he did. A good job. I don t expect to see much change until the weeds die. I know you are doing a good job, my lawn came back after the drought and most bare spots filled in. I attribute this to A&A and Justin. Thanks for continuing to meet my expectations. Mark

Knocked on door to introduce herself stating the purpose of her visit and inquiring if I had any questions about her service.

Dion took great care in providing the lawn service and gave great recommendations for the seeding process.

Justin did an excellent job. He was quick, efficient and cleaned up well.

Very helpful and informative about how I can care for my yard in these hot and dry conditions

Wasn t home when he got here but when I did get home later on I was impressed with the job he had done. Great coverage on the aeration, a job well done.

Taylor did an excellent job fertilizing our yard. He was very careful to spray around our Halloween decorations but covered the entire yard. We have been very happy with A&A s service for the last 4 years and will use them again next year.

William mentioned that I should wait several weeks before spot seeding. Great reminder. Thanks!

Courteous and friendly.

Why have we waited this long to use A & A. Never again will I be doing jobs that I knew I should not have even start

Knowledgeable, friendly, and efficient. I will definitely use this service again. The flowerbed turned out great, and there was no mess left afterwards.

A solid company that actually gets back to their customers and cares about their work.

Ive been using A&A Lawn Care for 3 years and my yard looks great all summer. Tommy does a great job servicing the lawn and checking for trouble spots that need attention.

Always great service both on the phone and on property. Highly recommend the team at A&A!

Thank you, Riley!

Best!! Thank you

Over the last couple of years using A&A my grass has really improved - I think I had a tough case. But it s just starting to look pretty good. thank you.

Have had very good service from A & A and all their service techs for several years.

Love the work

Trenton did a great job. He s very respectful and kind. Overall A&A does great with my yard and their techs are awesome.

Service is good, lawn looks great. Website and info provided as individual feedback is lacking....

As usual, Yonni and his team did a terrific job on reseeding large portions of grass in our yard that died during the drought. AA has serviced our lawn and landscaping jobs over the years and were always pleased with their work. Thanks to Yonni, Lexie, and the entire AA team. We appreciate you!

I have had all great experiences with A&A. My lawn tech Taylor has been superb-he is responsive and offers very helpful tips. I have seen significant improvement in my lawn with his care. I also had the spring cleanup and the entire crew was phenomenal. They really went above and beyond. They did exactly what I wanted them to do and then some. I have recommended to all of my family and friends.

Best lawn care service and technician around. Joseph is always professional and courteous.

They do a great job and it s made a big difference on the way our yard looks

John it s always great working with you and I can t wait for spring!! Thank you so much!!

Trenton took wonderful care of our lawn today. We have been with A&A for years and we are very pleased with their service. Great customer service. Highly recommend.

Thanks for always doing such a great job on my yard Bradley Beagle!

Always neat and tidy. Wouldn t have know they serviced the years were it not for the sign in the yard! Thanks A and A!

They did a nice work

Bradley dod an excellent job spraying/treating my yard! Thanks!!

Russel from did a good job aerating my lawn. I was not there however it was not needed as I could seen the results easily.

Margo did a great job! They got the j9b done quick, and it looks great!

It has been mentioned throughout our neighborhood that we have the best looking yard. They asked my secret but I will never tell. Just like a lady and her hairdresser. AA landscaping is the best!

He did a great job.

Alex provided a very thorough treatment of our property and left helpful notes on how to maintain our lawn!

A&A did a great job reworking my horrible yard. New grass is popping up beautifully. Juan kept rolling even when the sun started going away. Awesome work!

Super fast service

Taylor does a great job!

Professional and friendly.

First year customers and have nothing but good things to say about A&A and Tyler Yeager our technician.Very friendly company and responsive. They even gave us a pumpkin for a fall decoration. Highly recommend!

He was very professional and took the time to address my lawn needs with me.

I ve been told their aggressive fert philosophy is the reason my lawn went to dust and cant bounce back. Gave them a shot to do right and still waiting on manager to call. I think they deleted my login so i cant see my previous reports. Hope your experience is better than mine. Update 10/21 - I tried logging in again and it says an account with my email doesn t exist. I have a mature big green giant that looks like it got hit with overspray and it s half dead. Lost two other mature arbor vitaes too. Probably a bad idea to spray liquid fert in July when temps are well over 80 and we were already in a drought. Glad I stopped them from doing more harm in August and September. Received a call from manager Donnie. He was nice but denied fault.

Lawn looks great

Justin did a great job!!!! Recommend highly!!!

Really liked how they knocked on the door to give a heads up to us about the dogs in the back yard. Very respectful tech!

We have only used this company for a few months and it has not been a good experience. I live in a subdivision between a heavily wooded area and also an high traffic area, we have 2 very large, protective family dogs. They can be initially aggressive to strangers or other wild animals, I have a privacy fence installed so they can enjoy our yard without feeling threatened. This company came at random times of the day, while also coming on different days of the week. When we asked for a courtesy call so we could have a heads up and make sure our dogs were inside, we were told that wasn t possible. So for months we have had to constantly check the front and back yards while they were outside to make sure the mowers didn t come while they were out. That was annoying, but we managed it. This past Tuesday, the crew came and mowed, and they did not even attempt to close and lock my gate. We have been here for 7 years and this has never been an issue. So of course, I let my dogs outside and they instantly noticed the open gate and took off. They were lost for hours in the woods, myself and my daughter had to wander around in the rain and the dark to find our dogs that have never been outside of that yard. It was a horrible experience and I am beyond disgusted with the carelessness and unprofessionalism of that specific crew. I am mind blown that simple requests for a courtesy call or even a specific day/time schedule was not even an option, for the safety of all involved. It was a blessing that we did find our dogs unharmed, because if something had happened to them, this would be an entirely different post. I do not recommend this company if you are a pet owner expected to go around their schedule and then worry about the crew not securing the gates the way they were before they arrived. That is completely unacceptable. I left a message on their Facebook page that same night and have yet to receive a response. EDIT ONE YEAR LATER AND THIS SAME ISSUE has happened again! Gate not locked AS IT WAS BEFORE THEY MOWED and my dog escaped. This is completely unacceptable. For this to continue to happen by professional people who do this for a living should know how to properly secure a gate. I would NEVER recommend this company to any pet owner. This is absolutely ridiculous.