Turf Squad Lawn & Pest Protection in Fleming Island
1805 Commodore Point Dr, Fleming Island, FL 32003, United States
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Reviews
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Turf squad came out and gave 2 treatments. After the 1st treatment my grass started turning brown. After 2nd treatment my grass started dying down to the root system. The owner came out and his behavior was unprofessional. When he didn't want to hear that it wasn't normal, he stormed off leaving us with no remedy of the situation and a loss of money. Reference Melissa Clarks review, we had same experience. We live in eagle harbor and a lot of lawns around us have dead patches sprayed by Turf Squad. Just warning for others or potential customers, if choose to use this company, be wary of the owner, he won't provide any solutions, you'll be left with the problem and loss of money.
I have been using Turf Squad for almost a year and had been very happy with them. Weeds were gone and lawn was looking great. Then about a month ago they sprayed my yard and now my yard is dying in large areas. I notified them and they told me it was because my yard is dry and I wasn't watering enough. No, I water it three times per week and we had rain for 3 weeks straight right before this last treatment, AND my neighbors who only water twice per week don't have this issue. And if it was due to drought, wouldn't all of it be dying? They tried to say the sun was drying it out, but my front yard only gets sun in the morning, so no, sorry that's not it either. Then they said my lawn company is cutting it to low and burning it, BUT they have never changed the setting on the mower (I asked them) and it looked great until this last treatment. They said they came back and put more fertilizer down yesterday, however, I have two Ring cameras in the front and no notifications, and no, they didn't ring the doorbell because that one didn't go off either. The owner's wife said the technician (who is the owner) called, but no missed calls, then the technician/owner said he didn't call. Which is it? Then they said to look at the yard and all of the fertilizer granules in it to prove they were there, there were none, I checked with him on the phone. In addition, they also spray my neighbor's yard and their yard is also dying in some areas since this last treatment. They will just not admit they did something wrong, and they're blaming me. People make mistakes, I'm sure that's what happened, I don't think they did it on purpose, but just own up to it. I am willing to see if the grass comes back, because I don't want to get new sod, heck I didn't even want to not use them anymore because they took care of the weeds! But then pointing the finger at everyone but themselves, the excuses, and the lies are ridiculous. And then they fired ME as a customer, because why? I complained I guess. I will gladly remove this bad review if the lawn comes back because I don't want to see any small business lose business. But if it doesn't come back, this is going to be thousands of dollars to re-sod, but that's why they are insured and bonded right? They have to be if they are a commercial business using chemicals, I also checked that.
Great first visit. Unexpectedly canceled service in my entire area and let everyone know with a short email. I found it entirely unprofessional. Edited to add: all of this information about accidents and cars could have been shared in the original email, or in my email responding to that email (which nobody responded to) that reads to me that you didn’t care until I brought this to Google. By the way this type of review is the purpose of Google reviews, and your response soldifies my opinion of your company.
They used to be great. I had been with them since 2020. Out of nowhere they sent me an email canceling my service due to downsizing. Except I had already paid them for the year. I still have 3 treatments for approximately 295.00 dollars. Been 3 weeks since they canceled me. I had to hire another company and pay them, but I have yet to see my refund which they told me I would get. To me you should finish out your obligations Updated 05/21 I finally got my refund. The owner personally reached out to me and expressed how sorry he was. I was not the only one affected. I have to admit I was kind of hurt I was dropped and had to scramble to find another company. I was so comfortable with these guys just stressed me out. I think they could of handled that a bit better. Maybe give me a 30 day notice so I can find someone else. Etc etc. Other than that snafu they are great. I will rate 4 stars. They only lose 1 for the poor communication at the end.
I love Turf Squad! They have serviced my yard for the last 5 years and it looks so much nicer than before. They are very professional and reliable.
Rude owner !She is the most unprofessional business owner I have ever dealt with .I don't recommend them anymore. The other staff that come a spray my yard are absolutely the kindest people . I was not notified of change on cost an how a why .Any business that speaks to a customer like she did should not be in business or n charge of speaking to customers.
Robert at Turf Squad follows the UF Lawn maintenance schedule and my lawn is beautiful! I HAD patches of doveweed that is hard to eradicate in St Augustine grass. He has never missed a spot when spraying or spreading chemicals or fertilizer and is very careful around bushes and plants. His work flow is very efficent and he is quite meticulous in treating my lawn. I could not be happier with Turf Squad! No need to search further!
For over 15 years I was using another large company for our lawn pest control service. All was well until the last five years then the customer service and our lawn suffered. I am glad to report that after being fed up, my wife called Turf Squad and I am so glad that she did. Our lawn is amazing, the customer service is wonderful and I am overwhelmingly pleased with the condition of our lawn. I highly recommend Turf Squad for your lawn pest control. We just received yard of the month and others have commented that our lawn looks like carpet. Thank you Turf Squad!
They all try their best to provide a quality, reasonably priced, and timely service. Especially, all the Techs, support staff and leadership.
The service is professional and is perfect for our lawn, which has never looked better
Extremely professional and patient!
Got us taken care of swiftly, they definitely know how to take care of a customers needs.
The yard is starting to look good
This dingdong is driving down Greenbriar Rd in St Johns with his hazard lights on doing 35 in a 55, swerving side to side and as I pass him he s got his face straight down looking at his phone. GET YOUR HEAD UP AND DRIVE CORRECTLY!
I have lived in the same house for 23 years. My grass has never looked better. I never have any issues since we started using turf squad 5 years ago. Taylor is the best and takes great care of our yard. I wish I could give more than 5 stars.
Turf Squad has been taking care of our lawn for over 2 years. Our yard use to be infested with weeds. We now have nice green grass! Taylor takes time to answer all questions and is very knowledgeable. Highly recommend!
I had a bad looking lawn after a cold winter. It was checker boarded. The sad part was I had just put this sod down the summer before. I was recommended to call Taylor at Turf Squad. Taylor came out looked at the lawn and said it will take some time but he could make it look good. Well I can tell you that he did make it look great and I get comments from my neighbors often!!
I was using one of the larger local companies for several years. Made the switch almost a year ago. And man am I glad I did. The attention to detail and detailed instruction of what to do and when to do it has my neighbors envying my yard. Here it is mid December and lawn is green and plush. They also handle my shrubs and pest control and have been extremely satisfied. If I have any questions they are quick to respond and steer me in the right direction. I highly recommend them for all your yard needs.
These guys are awesome. I tried 3 different companies and got the same story from them all, they say they can control the weeds and promote grass growth. They dont, then they say we only spray every other month...what a joke! TURF SQUAD is the absolute best at what they do!! They had our weed problem (and it was really bad) under full control within 4 months!! And now its been over a year... our neighbors complement us on our yard!! These guys know their business...and they are the absolute best!! They show up, take time to answer your questions...and they get the job done!!!
I couldn t be happier with the service from Turf Squad. This is the third lawn company Ive tried, and they are doing an awesome job. Taylor is thorough and explains what he is applying to the lawn each visit. Highly recommended
We are in a fairly new subdivision and My yard was in shambles after the first year. My neighbor had turf squad do his yard. I decided to give them a try. I m so glad I did. After the first year my yard is back. They are always making adjustments to make it better. They fixed my inefficient builder installed sprinkler system. They took soil samples and adjusted their fertilizer to meet the needs of my yard. I would highly recommend them.
Excellent results! Always on schedule and my yard has never looked better
Robert has been doing our lawn for about 9 months. Our lawn and shrubs/flowers look better than they ever have. We used several other lawn and pest control companies. None of them did as good a job as Turf Squad. Robert is a very nice guy, professional and gets the job done!
I had Brandon for lawn and bugs and had a different person come almost every time. There was nothing personal about the service. With Turf Squad , I see Robert every time and i get personalized service and he owns the business.....
Very, very pleased with their service! They take the time to know you & your lawn, listen to any concerns and then proactively work to fight a problem (i.e., the neighbors little one leaving their hose on for 3 days until they discovered the problem). A detailed worksheet is emailed after every service explaining what service was done, how much to water (or not) and how often. Highly recommend!
Very professional and the best at keeping my lawn looking extra great!!!
Since beginning service with Turf Squad LLC in 2017, we have been extremely happy with the progressive results of our lawn. In the past we have received service from several companies of which to no avail the lawn cried out, Help . They have great customer service. Several of our neighbors have transferred their lawn service to Turf Squad LLC, and all are completely satisfied with the improvements to their lawns. I highly recommend this company with a thumbs up to take care of your lawn issues. Make your lawn smile again!!
Amazing service! Reliable and professional these guys are great!
Professional, knowledgeable, honest and my lawn looks better than with any services I ve had in 20 years and I ve been through them all.
You guys are the best , finally someone who knows what their doing . If you have a problem , one phone call and their on it . Best lawn service ever
The guys at Turf Squad developed a specific plan to address my lawns needs as opposed to a boiler-plate treatment plan. I like the fact that they call a day before the service to discuss any concerns I have. They jump on things quickly and effectively. I am very pleased with the exceptional level of customer service they provide!
I have had xxxxx Greeens and other lawn services for maintenance. I have had Turf Squad for more than a year and i am not even looking back. My neighbors also have Turf Squad. Robert and Tyler do exceptional work, and are extremely professional.
Great service and easy to work with!! Very satisfied customer.
Started using Turf Squad about 5 months ago. Since then, my yard has gone from unsightly to people stopping and inquiring what I do. My answer, nothing !! Robert and his crew at Turf Squad get ALL the credit !!! VERY, VERY happy with everything they have done !!!!
We have used Robert and Taylor for over a year. Very thorough, honest and does an EXCELLENT job. Our lawn started rough and now everyone keeps asking us who do we use because it looks so good. We highly recommend Turf Squad if you want a awesome looking yard.
Very great customer service and attention to details. I call it the Publix Service
Reliable, quality, respectable and affordable!
Would recommend to anyone, great product and customer service.
Great team. Very knowledgeable, trustworthy and affordable.
Turf squad saved my lawn, in turn saving me tons of money! Would recommend to anyone. Great group of knowledgeable people.
We have been working with Turf Squad for more than a year and are very pleased. Our yard is in much better shape. We value the owners commitment and their responsiveness to our questions. Great small business.
Excellent workmanship, professional communication skills and attention to details!! A pleasure to work with!!
