Outdoor Design & Living in Fairfield

I deeply regret having outdoor design redo our front landscaping. First, they are wildly unreliable. The designer, Dave, missed 4 scheduled appointments with me, (but of course it was never his fault). Then I was told it would take two weeks to get a design made up, it took two months. Then when we had some of the plants installed I absolutely hated two of the trees. One was a holly and I told Dave in advance I didn’t like hollies, he assured me though this one was different, it was not. Because it was in November, I couldn’t have them immediately replaced because the ground was too cold, so I was told to wait until spring. I was able to have one of the trees replaced this spring. I didn’t like what they had in at the time for the other and was told to wait until further into the season because that’s when more options would be available. I called to follow up only to discover they changed their policy and there’s now a 50% restocking fee which they would not waive whatsoever. I explained that my issue began in November, still no fee waived. In the Spring when I had the one tree replaced, they did not give me a the courtesy of a heads up that they would be initiating a new policy. Outdoor design is a horribly ran company and I regret working with them so much.

If I could give ZERO stars I would. My mother took a piece of a bush and went to this business to buy a shrub. The person who waited on her was very nice and pleasant. A shrub, that was supposed to match the sample leaves, was purchased for $132.00 When my mom got home, she realized they sold her the wrong shrub. The shrub was watered and she returned 1 day later to exchange it for the right shrub. She spoke to a woman who told her all sales were final and that she couldn’t take it back in the event she didn’t water it. My mother explained that it was watered, was the wrong shrub and she was NOT looking for a credit, but simply wanted the right shrub. They refused to exchange it. We will never be back and found the most helpful people at Oliver’s. Shameful business practice.

Curated and beautiful gifts!

My husband, son and I just left outdoor design & living and have found our new favorite home and garden store! We bought two large trees, pot, holiday decor and flowers-the quality is amazing and the customer service is the best I have experienced. It’s a true community owned shop with family values-I would highly recommend going here-we know we will (sorry terrain-better prices too!!!)

High quality nursery

Comprehensive selection of ground cover plants, shrubs and trees for the gardens in Connecticut.

This place is awesome. Great for all seasons. The people are very nice and have the best quality items.