432 Union Hill Rd, Englishtown, NJ 07726, United States
My wife and I were looking to get landscaping work done in the front of our home (tree and bush removal, new trees and bushes added and general cleanup). We were reaching out to multiple local companies that were well-reviewed to get quotes and see how they handled the customer interaction/service for a potential new client. Took numerous phone calls and voicemails to get in touch, but once my wife got in touch with the receptionist at All Seasons it couldn't have gone more poorly. To start with they insisted that my wife never left any voicemails. Not sure what they stand to gain by claiming this, but fine. She asked my wife if we were already a client or if we were referred. Since we had found out about them online she said said no and told her so. The receptionist then proceeded to say that if we wanted to become a client they earliest they could come out would be in October because they are highly sought after, but that regardless they didn't give quotes. What does that even mean? The whole point of this interaction is to determine whether or not we want to become clients in the first place. How or why would we "become a client" if no work is agreed on upon first? As a company, if you have a full client workload and aren't taking any new clients, that's perfectly fine, but there are friendly ways to go about saying that instead of being rude and defensive about it. Clearly they were not interested in our business, which was all well and good because after how they treated my wife on the phone I wouldn't want to pay them a penny. And since they were so insistent that we had never called or left voicemails, I included a call history log to prove we had.
Chuck at All Seasons is just a true pleasure to work with we hired him last year for ground maintenance triming pruning etc great job . This summer he installed rocks for our landscape removing old mulch and added a nice design, pruning, trim and mulch in back. His workers are great hardworking guys clean and neat work. Joanna is a pleasure to talk with at the office . Best landscape service !!!