TROSA Lawn Care in Durham

I called them multiple times to set up service, but I guess they didn't want it because no one ever attempted to call me back!?! This is blowing my mind, seeing as it's 2023, and I figured everyone needs every buck they can get these days. That said, I went with Lanarc, who came out to my house the very next day, even without having a signed contract in place! They came out, mowed and edged everything, including the landscaped areas as well as the area behind the house that HOA is supposed to be taking care of (it was turning into a fprest, lol). They also seeded and fertilized everything, which was awesome. The best part is that they even put down seasonal pesticide and fill in all the mulched area for free!!! Seems like TROSA has a lot of catching up to do in regard to their customer service and landscaping services, costs, etc. Lanarc FTW! FYI, I live on almost an acre lot, and they charge me a flat rate of $48 per month only during tue months they need to come out! We have Bermuda, so they said they won't charge us 4-5 months out of the year that they don't need to come out due to colder weather. What an amazing company! Definitely some trustworthy folks over at Lanarc!

I want to express my gratitude and Praises to Scott and Michael, the crew who came over yesterday (Sept 8th, 2022) to aerate and dethatch my lawn. They were pleasant, professional, and did a thoroughly excellent job of preparing the yard for applying new grass seed. I cannot thank you (the department) along with the crew. Scott and Michael deserve a "high five" - and so much more! With genuine appreciation, Susan Slade, 512 Wanda Ridge Dr, Durham

We just used TROSA lawn care for the first time today and could not be more pleased with how our yard looks. The three gentlemen that came today, Scott, Nate and Micah, did a fabulous job! We would recommend TROSA Lawn Care to everyone in the future. Thank you so much for the great job!

I sent a message to them through their website to get a quote for installing mulch. I never heard back. After a week or more I called to see about getting the quote. The lady found my original message and seemed surprised that I wasn’t contacted. I had to schedule the appointment for the quote about two weeks out. I’m currently waiting for them to show up. They are presently 47 minutes late. They will not be getting my business. I’m bummed because the organization seems positive and a coworker had a good experience. Maybe they’re too busy? Regardless I can’t consider them reliable.

We hired TROSA lawn care to perform some landscaping repair services: rototilling the back yard, mixing in some good dirt, adding some stones and some other repairs. They began the work two weeks after their estimator spoke with us, which is months ahead of what any other service promised. Brad, Richard and the crew showed up on time, worked hard and completed all repairs in a professional manner. The yard has been restored and looks wonderful. I recommend these guys without hesitation.

I have been using Trosa Lawn Care for the last 2 years multiple times a year. They honestly do a great job. One of the best things I found was their customer service however, and willingness to help you and get you on the books quick! I called in Monday trying to set up a appointment which I was quickly told to go to the website and make appointment to get a estimate, and they be back to me 24 hours at the most. I was very much dismissed, and could tell the gentlemen on the phone didn't want to talk to me. I figured okay they are probably very busy it is a Monday! Well I kept checking my email and never heard so decided to call back to perhaps just set up a appointment over the phone. I asked the gentlemen (Same one as I recognized his voice) who was once again dismissive with me could I just set up a appointment through the phone. He said, "No you can't". Even though I have always set up appointments over phone, and have had the same thing done to my lawn for 2 years and get the same estimate except once when they had to spray for poison ivy... I informed him I look elsewhere for business. I don't recommend Trosa until the gentlemen named "Joe" finds a new department to work in or leaves.. It is too much of hassle to get on their schedule, and the customer service is lacking...

I have been using TROSA lawn care service for three years now and I am always happy with their work and the crews who are sent to my home are very friendly and do a great job. I really like working with them.

I used them to move, and expected the same professional treatment. The estimator came to the 2 of clock appointment and just dropped a card on my stoop. No knock, no doorbell. My large dogs never even barked. I went from a lady who needed to pass things up. to a Dominic. I was told, by Dominic, he would call me back. About 30 minutes later a Steve called and matter of factly told me I could reschedule. No apology, no explanation, no sending the man back to do the scheduled estimate. I waited nearly 2 weeks to see these people. Do not waste your time or money on a wildly unprofessional company that is completely unreliable as well. I am so mad and they did not care at all. Not even a hint of trying to make it right.