McMaster Lawn & Pest Services in DeLand

Do not use McMaster!! Very unprofessional company!! If I could give them zero stars, I would!!. We used their services for a landscape enhancement of our front and backyard in August 2024. They quoted us 10k+. They were also doing our lawn and shrub care for $110 a month. During the backyard enhancement, they planted a tree that had a very flimsy stem and bent at initial planting (never asked for this particular tree). I called McMaster and spoke to Jessie McCormick (Customer Service Manager) and she sent Brad to strap it down. He got here annoyed and said they should have secured it at initial planting. It wasn’t well secured and it bent AGAIN. I let Jessie know by email and sent her a photo. Got no email response or phone call. Meanwhile, we get Hurricane Milton and the tree completely snaps. My husband puts it in the front yard to be picked up by the shrub removal after the hurricane. I kept calling McMaster to address the issue as THEY NEVER SECURED THE TREE PROPERLY IN THE FIRST PLACE. Kept calling every week, spoke to the receptionist, she said that Brian McMaster would call me, no call. Would call again the following week. Spoke to Lauren McMaster, and asked her to please have Brian call me, she said she would put in the request. NOONE EVER CALLED. Instead they blocked mine and my husband’s phone number so we could no longer reach them. I HAVE NEVER EVER DEALT WITH A MORE UNPROFESSIONAL BUSINESS!! DO NOT USE THIS COMPANY!! THEY TAKE YOUR MONEY (IN MY CASE $10K+) AND NEVER ADDRESS ANY ISSUES OR CONCERNS THAT THE CLIENTS MAY HAVE!! BASICALLY THEIR BOTTOM LINE IS MORE IMPORTANT THAN CUSTOMER SATISFACTION!! DO NOT HIRE THEM! I just recently got a response from McMaster on my review. First, the choice of mulch was their mistake, I never chose that mulch. I had told Jessie wood chips. Second, his reply stating that the tree was staked and then 6 weeks later it snapped during the hurricane, is a LIE. The truth is it bent AGAIN way before the hurricane, like my initial review states. I let Jessie know thru email and they did not address it so during the hurricane it snapped. If the small tree was no big deal as per McMaster’s reply, then he should have come out and replaced it but instead was happy to collect 10k+ and ignore my calls because, as I mentioned above, their bottom line is more import than customer satisfaction!! HEED MY WARNINGS DO NOT USE THIS COMPANY. DO YOUR RESEARCH AND READ THE REVIEWS ON THIS BUSINESS!!!

I live at the apartments at Riverview at Grand Haven and McMaster’s was sent out to help us with a bug problem we were having. I struck up a conversation with the young man who was working and he stated his name was Tatum - very polite and professional. Since the first time he was sent out, the difference has been like night and day. It has been a while now and the issue still has not arose again, which I appreciate. I definitely recommend.

Do Not Use McMaster! Look at my grass!! They did nothing to prevent this! Cinch Bugs have taken over, while McMaster just took my money! Now, they will Not return our calls or our emails! So unprofessional. They cant keep a worker we noticed too. They missed an appointment, another guy shows up. Who didn't know anything about Chinch Bugs. Now if their treatment was correct, and they kept their appointment chances are we would not have loss our beautiful St Augistine Grass. They just keep repeating that we don't have enough water on our grass. Now we all know, we have had an abundance of rain and we have Irragation too. We have asked them to reimburse us. They won't even call us. So, yesterday we Hired DRAKE LAWN AND PEST COMPANY. very upsetting with Mcmaster!! We were your paying Customer for many years. Do not use McMaster I have posted on McMaster Facebook page, and I will continue to post on many other!! So you McMaster to BLOCK my Reviews on Facebook!

McMaster was great. I hired them to repair my irrigation system. Not only did they charge me only about 1/3 of what I was quoted elsewhere, they also went above and beyond what I asked of them. In addition to fixing the busted line, they helped me find optimal times to water and provided me some helpful general guidance on lawn care in this climate. Thanks McMaster!!

Very unprofessional company. Called my mom, who is 76 years old, as a marketing call. They send a technician to provide a quote to fix the irrigation system. Tech provided a quote for $690. My mom declined it and got it fixed by another company for $150. They sent my mom an invoice for $100 for maintenance, which they didn't do. Then they turned the $100 collection over to American Profit Recovery collection agency that is hounding my mother. Support elderly people and DON'T USE THIS PREDITORY COMPANY.

I contracted McMasters at the end of May 2021. My technician, Brad, spent a lot of time on my yard on the first visit. He provided me with all the information I requested with regard to what he had done to my yard. It was in really bad shape. I have two types of grasses: Bermuda and Zoysia. The Bermuda was established, but 1/2 of the Zoysia had been in for only a month. I left to go on a one month road trip. The office sent me pictures and a report at the three week mark. I returned home yesterday to find my grass the greenest and healthiest it has been since I first installed it as sod. Areas that were diseased had filled in - green and healthy. One troubled area that suffers from web worms is slowly responding and being rejuvenated. Brad has done a great job. The office staff has been very responsive and helpful. I cannot thank them all enough. I have tried DYI products but they can't compare to the personalized service. We're working on the weeds now. The yard has come a long way. I don't need to think about installing artificial turf any longer.

After purchasing my Home I was not Educated on the existing Sprinkler System or how to maintan the Front Lawn. I contacted McMaster and they sent out Garret, who explained and educated me on the sprinkler system and the the correct way to Mow this Lawn. Shawn, then came out and lowered the Sprinkler heads. Great Price, Great Customer Service, Great Education. Thank You

I would have rated this business higher, because they did give me a next day appointment and quality work, except for the major hassle of reaching their office. They appear to use some kind of answering service that you must constantly be filtered through. The customer is required to always wait for a call back, and if you miss the call, you must start the process again and hope you hear from them on their time. Simple requests that were unfulfilled (like in my case, an emailed invoice) that normally require a follow up or two for clarification then become a major dissatisfier. I am disappointed to have to permanently end my business with them on a frustrated note when they were off to a good start.