160 Gateway Ct, Columbus, GA 31909, United States
TruGreen provides local, affordable lawn care in the Columbus area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Columbus community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 706-569-1000.
Mario was friendly, courteous, and professional. He took time to help me understand the problems with my lawn and how to follow up in addressing those problems. I appreciate his patience in helping me understand.
We have had TruGreen for 8 years and couldn't be happier... they are great😊
Jerrell S.is very professional and always drives to make sure his customers are thoroughly satisfied. As long as he’s been servicing, my yard, the times that he said he’s gonna be there. He’s there, the quality of the service he provides is exceptional, he’s very courteous, very polite and just an exceptional employee of TruGreen. You decide to get your yard done through TruGreen, I would highly Advise you too request him.
8/12/2024 TruGreen Specialist, Mr. Cameron Chapman provided the Basic Service and Weed Control treatment on 8/12/2024. Mr. Chapman was exceptionally courteous, professional, listened to my concerns and took the time to communicate the approach to the basic and weed control services, what was involved and what we should expect. TruGreen is fortunate to have certified specialists/professionals such as Mr. Chapman as a part of the TruGreen Team! Professionals such as Mr. Chapman are the reason we’ve been with TruGreen for this our 22nd year. The first 13 years were with the Austell Georgia Branch when we lived west of Atlanta and now 9 years with the Columbus Georgia Branch. Thank you Mr. Chapman (and the entire TruGreen Team), for the great service
Signed up over a month ago with two addresses. They came out the next day and put fertilizer down at both addresses And told me they would be back in two weeks to spray for weeds. That was a month ago. I contacted the sales rep who told me he was “On It”. Yeah, nobody has shown up.
Terrance just completed our shrub service and he did a great job. He's a professional employee and never fails to let me know when he has arrived. That is appreciated so very much.
We hired TruGreen almost 4 years ago to restore life to the lawn of our new home, but we have been disappointed. After almost 4 years, our lawn is full of weeds and does not seem to have the nutrients it needs to thrive. The interesting thing is that even after a second call to re-spray, the weeds still stand tall. I even wonder if perhaps they are simply spraying water on our lawn. I have given them every opportunity over 2 years to fix the issue, but it actually got worse. Everytime I called to cancel, they made promises to fix the issue so we have them several opportunities to do better, until now. We are not spending another dime on TruGreen. We are disappointed by all this!
BUYER BEWARE. I was a customer of Trugreen for one calendar year. In that time my yard transformed from beautiful scenery to a dead scarce lawn filled with weeds. It will cost thousands to repair the damages incurred by Trugreen. In response to the damage Trugreen sent out the local Manager Chris who would not accept responsibility for the damages nor provide a plan of action on the repair of the yard. He guided his techs to continue spraying weed killer and kept charging me. They will do the same to you, do not hire. Reference pictures provided to determine effectiveness of their weed killing application.
My yard looks amazing. The grass has grown in multiple bald spots, the turf is thicker, and the weeds are gone.
Professional, friendly, thorough, reliable.
True Green always does excellent and affordable work.
Prompt response and a knowledgeable technician. Did a great job cover the entire yard. This tech was a person that does a good job even when no one is looking.
Christopher went over everything before starting and gave info on what this service was for.
The service was great
Seth k was prompt on time did work professionally
As always, my TruGreen service person was awesome.
did a great job
It was great service provided by AIREKEEVEION M, we thanks the company for free weed service
Spotty service
Excellent service
My experience is always Positive, Professional, and Informative, from the Technician that service our yard. When the Technician arrived, he let me know that he had arrived by ringing the doorbell. He also let me know that he was going to apply Pot Ash to my lawn, and this process would help to enhance the roots. The Technician/Airkeeveion M. was pleasant, thorough, and professional.
Very knowledgeable and professional service tech. Thank you
Airkeeveion was spot on he was professional and personable.
Excellent service always professional
Stanley C was very attentive and explained what I needed to do to ensure no problems with my dogs after lawn treatments, much appreciated.
Service was timely and complete.
Our specialist has been Matthew Godwin who always provides professional, reliable and trustworthy information. He is the best technician we have had with Trugreen - that includes our previous home in NC. Matthew is the reason currently we remain a Trugreen customer.
Excellent service, and the technician is always very professional and does his best to satisfy the customer.
Excellent service! Jarrell arrived as scheduled and completed assigned tasks in a timely manner!! Thanks!
Very polite and answered my questions with concern
Great service very professional and methodical spreading of pre emergent products. Cover the entire yard and made sure he overlapped so everything was covered.
Completed and thorough! Very professional! Reported to offic about a fungus problem so company could determine cure
Mario, was very informative and respectful!
I have been using them for several years and they do a good job of lawn maintenance.
Charles hussey was a great tech who came out and serviced my yard very knowledgeable and very respectful tru green is lucky to have such great employees
Great job by Mr. Airekeeve, very hard worker. Thank you. Mr. John Kamai Positive
advice on what to do moving forward.
Terrance does a great job. I rate him a 10.
True Green has the best! He does a great job and is such a kind man!
Very good service.
Great service with a smile. They truly care about the customers!
Matthew G. Just sprayed my yard, and it was done to perfection just what I want it, now this was great service. Thanks Matthew.
Due to rain technicians worked with me while I was trying to get my lawn mowed.
Kenneth is a great guy...friendly efficient and timely...very pleased
Justin did a great job!!!! Very knowledgeable!!!
Very helpful explained everything. Answered my questions.
all good
TruGreen will answer and delivery.
Terrance the TruGreen Specialist did a great job today.
Very transparent and easy to work with. Excellent communication to what will be done, when it will be done and follow up.
Justin did a great job. Very friendly and let us know exactly what he was going to do.
TruGreen has my lawn looking great after having a year of weed problems. Techs are well trained.
1.5 years ago my front lawn was dying and my previous lawn car company was not solving the problem so I switched to Tru-Green. They took 3 soil samples for the free sample test and lost all 3. They too could not figure out why the front Lawn was dying (after 6 months). I finally figured out it was chinch bugs. I n had them treat the front lawn for chinch bugs. They switched my account to fertilize only the front ongoing despite charging me for the front and back. Ive called the last 5 treatments to have the back fertilized and no one comes or calls. The last treatments I was at home and they only treated the front and when asked the guy told me he could only do the front and for me to call the company. I did and nothing. About 3 weeks ago I realized the back now has chinch bugs. Ive called several times and they always say someone will contact me and no one does. The damaged chinch bug area has now grown 4 times larger. The last call I was told someone would contact me in 24-48 hours and no one has contacted me. I have treated my lawn myself in the hopes of controlling the problem. I would not recommend them at all and will be canceling my service.
We still have a tremendous amount of weeds in our yard. I guess we have weeds that TruGreen just cant kill.
Just received an aeration of my lawn from Mario R. He is a dedicated professional; ready and willing to share his expertise and recommendations regarding lawn improvement while providing excellent service. If I could hire Mario directly as my TruGreen lawn professional- I would definitely do so. PS- TrueGreen Corporate Personnel- make this happen. Allow customers to request a particular lawn professional based on their availability and pay the professionals more money (commissions?) for being in demand. this will increase the motivation of your employees to to provide a great service while increasing customer satisfaction as well- leading to increased profit.
Very happy with Trugreen! They will come back if/when necessary. They always call to check on our Services! Very happy!
Amazing results!! Just 2 weeks after our 1st treatment too. Our truegreen specialist is amazing and very helpful with the process and information. A service I am very glad I purchased!
Very professional and customer friendly, great work ethics and dedication to duty
The tech was good but the trugreen text system sent me a completed when he accidentally closed the service on his stop prior to mine. He was cordial and professional...
Nice young man. Soft spoken and informed me on exactly he was going to do. I asked question about my plants and he answered very professionally.
Very polite and professional
Anthony D. was outstanding. Very knowledgeable professional and always courteous. Great to have him on my Trugreen team!!
Mathew always explains what treatment he is performing and why. Always friendly and in a great mood.
Called to talk to a representative in regards to my upcoming service date and issues with my lawn and cant talk to anyone from the local office, apparently their call center is outsourced outside of USA. I was given a date and time frame but Technician never showed
Jeremy P. Was professional and explained what he was going to do. He was thorough in his explanations and very courteous. Thank you very much.
Service was very fast.Jeremy was polite and answered my questions.in and out 20min.
We really lack all the above. Our lawn care specialist tells us what to expect (weeds will die at a certain time) and it happens. Not to water in X number days. SO helpful and friendly but so professional too. TWO THUMBS UP FOR Christopher.
Mr. Wright was very pleasant he took his time looking the lawn over and telling me what I needed to do with my spots on the lawn. 100% happy with him.
TruGreen was great about meeting my schedule
Justin G. took my yard from one of the worst to one of the best in the neighborhood!
I requested a re-service due to a heavy storm we had a few hours after my lawn was treated. Justin Godwin sent out a text message in the morning with a real-time map to provide the most accurate arrival time as possible to my property. When he arrived to my house, he spent time to listen all of my concerns, explained what he had done, and gave me instructions to follow to get the best result. I have had several technicians from TruGreen treat my lawn but Justin is by far the best technician, who truly exhibits professionalism and pride in his job. I can trust Justin to do a great job whether I am present at home at the time of treatment or not. He is a true model of professionalism that all should emulate.
Great Customer Service! Thank you Seth K.!! Positive
Very professional and does a wonderful job on my yard. Most importantly, a really nice guy. TruGreen is very lucky to have someone of Matthews talent and personality.
Cancelled service last year,these people kept calling,and coming by my house.My service has been cancelled.. some guy came and sprayed the yard..we told him we dont have this service anymore..He left,they still sent me a bill..Just got off the phone with some kinda of call center they use... Dont use this company,if you cant talk to a person that lives in your community about your service then do it yourself.. Google how to take care of your own lawn.. Cheaper and you dont have to deal with a third world country adviser..
Stanley C is great. Very helpful and informative.
Matthew is very efficient and knowledgeable. He is very friendly and courteously answers all of our questions.
Right on time and very thorough!
The service man was very conscientious, personable and professional. He gave my lawn the upmost attention and treatment.
Michael Moss is the best. Very informative and professional. Thanks Michael. You are an asset to that Company
Please send Mario the technician backs everything to treat my lawn Thanks
I am very satisfied with their lawn service!
Technician treated entire yard thoroughly which has not always been the case. Thanks
I called once to inquire about service. I received my quote and told them that I would be calling them back. In the 6 days since, I have received over 30 calls. I have asked to be removed, as I will not do business with a company that will harass customers like this. Also, their price was considerably higher with multiple people telling me it is more because it is superior service. However, I did just receive a call from Hannah who is at the local location and not the cal center. She was knowledgeable and was very apologetic about the number of calls. She was the FIRST person who told me that TruGreen price matches other companies. I would give HER five stars. But I can t in good conscience support a company unless I see a significant change in pricing as well as correction over the harassment situation.
Thank You! Terrance S did a great job.. I thought I sent this out earlier. EA Gentry at 36 Chive CRT. ,GA 31909
The Service Technician completed a very professional job. Additionally, he was polite, efficient and neat.
First application on lawn was done with care. The tech was great.
Arrived as scheduled and checked in with what was being done. Completed application.
One star because I can t give less. Have been using this service for almost a year. Have noticed no improvement in lawn. Weeds in back yard almost two feet high. Guy shows up to do service today. I hear truck and receive text notification. Sitting on my back patio on beautiful day, I decided just wait till he comes around back to ask questions. Minutes later I hear truck leaving and receive text that service is complete. Now I know why I have two foot high weeds in back of house. My truck was in garage and door was closed. Friday afternoon. Guy probably thought nobody home I ll just do front. Also knocked over all my outdoor lighting and just left it there. Just a horrible company. Do not use unless you can guarantee to be home when they there and watch them do the service. Even then it probably a sub standard service. Zero stars.
Thank you Stanley!
I was very hopeful for this service on day of treatment they said the service was completed however after reviewing my security cameras no one was on the property the time of treatment. So they either lied about the treatment or they treated the wrong property. However the customer service was very easy to use
Friendly, professional, knowledgeable. Good job.
Happy with my service. I want Charles Hussey to be my rep if possible on repeated visits. Thank you.
Our TruGreen tech Terrence always gives us the best service! He checks in with us, answers any questions and services our yard! Thanks Terrence
Tru Green technicians are always helpful and friendly and strive to resolve lawn issues.
Professional customer service
Matthew professional application of chemicals and explanation of watering and care makes managing the yard less stressful. Great work and personable.
My yard was filled with weeds of all sort. I was given the run around by 3 different representatives until I spoke with Chris. Mario arrived about 4 pm after his scheduled appointments and did an awesome job. He was truly fantastic and very polite. I would like to rate him a 20 and request him as my technician!!!!
I have been with Northwest lawn care for many years. When they were bought out by TruGreen. I decided to stick around just because they said my price would stay the same and my services. TruGreen kept calling, trying to upscale me items that were already supposed to be in my service package from the buyout. I then was told my Aeration was not part of my services, and Northwest did that service all the time for my same rate. TruGreen kept saying no, and it was expensive. I canceled TruGreen, and right now, Im having to find another lawn service. Ive always heard Tru Green was supposed to be the best, but I loved Northwest lawn care. Friendly technicians that actually talk to you and answer your questions. Im truly disappointed in what I thought was supposed to be the best in lawn care.
High quality, great attitude, and wonderful service. Thank you Jessie.
Excellent service!
Excellent service and a very professional technician - MYSTAKEL P.
I appreciate the special service to help keep my yard looking good. Trevor did a good job, listened intently to my concerns and made recommendations while spraying areas where I noticed weeds. Thanks again for your service.
Zachary Hall was very professional, courteous and thorough!
Charles Hussey is a great Tech and does a phenomenal job on our lawn! Looking forward to seeing how it improves as spring/summer arrive!
Great service
If I could give zero stars I would. Customer service is useless and you will speak to 4 different people and still not get the issues resolved. Merging with TruGreen was the worst move Northwest made.
Excellent service everytime
Charles Hussey Awesome Tech
Great service I am well pleased!!!
Very professional
Charles H was very cordial and explained what the goal of the treatment was for today.
Mario listen to my concerns and gave me some good advice. He was very nice and did a good job on my lawn.
When I call for a re-application due to a rain event, TruGreen follows up every time. I realize sedge control is very difficult. Lets continuously improve. I will admit, my yard has come a long way.
Hands Down the BEST!
The lawn weed control is excellent as it keeps our yard free of weeds and healthy. Trevor, the technician, is always friendly, courteous, and professional.
Kenneth is very professional. He showed confidence and concern above and beyond my expectations. He made my day with a smile
Charles was very thorough and explained the treatment and future treatments
Specialist Anthony D. did my tree service today. He was very professional, came to the door to make sure I knew he was on the property, told me what service he was going to do today and asked if I had any questions about the service. He completed the service and completed his information sheet for me in a timely manner. Very nice and courteous young man. Good job, I appreciate your work Anthony.
Great Service, always knock on the door to let us know they are on lawn
Still waiting for my soil sample. No more service until I get the sample.
Seth does an awesome job!
Terrence did an AWESOME JOB Major Keith White
Yes Trevor wright does my yard and he is the best . Answered all my questions . Knows my lawn . Thank you Trevor
We re off to a good start with the lime application and looking forward to a beautiful lawn this spring.I arrived home as Christopher Hall was departing.Christopher gave me a briefing on the lime application in a professional manner.I am fortunate to have the same Tech this season.
Already done on web site.
The person who served me today was perfectly friendly and had great humor. He went above and beyond with his service and the work was the best I have ever received.
Alex, the lawn professional that came to service my residence was very professional, knowledgeable, and courteous. He answered all my questions and did a great job explaining what he was going to do and that if I needed him to return to further treat the lawn, I should just call and theyll schedule him to return.
Joshua came today to treat our lawn. Great personality and great service! We talked about the lawn and a problem we we having with it and he immediately said it would be taken care of!! Very pleased!! Hope Joshua will be our our regular tech!!
Thank you Charles H. For the fantastic job! I know I can always count on you!!!! Linda Hinman
Great addition to details and very helpful thanks
Charles H just came out and did a complete job, I explain the importance of my first spray of my new house for the season and did a complete job on a big lawn.
Very satisfied with Justin Godwin and his knowledge of what my lawncare needs are.
Stanley did an excellent job today! Knows his stuff and always willing to discuss my yard concerns. Great job! Thanks Stanley!!
This company stole money from my account months within out me knowing. They added services I didn t ask for. I prepaid for my 9 treatments up front and that was supposed to be it. One charge. To find out a year later I had been charged 9 additional charges.Then to top it off their treatment made it worst. 0/5 stars is what they deserve.
I have been trying to get somebody from the Columbus office on the phone forever now. I dont want to talk to a central call line about getting a new service. I want somebody to actually take the time and come look at my yard and tell me what my options are. It is very frustrating that i get to talk to somebody in a different state about my lawn care needs. This is why I am now looking for a different company. Honestly, looking at these pitifull reviews Im glad.
Your representative did an outstanding job. He has great people skills.
TruGreen Lawn Care is the best!! I have always received great service as far as lawn and weed care/control and the technician is always courteous. I have always recommended TruGreen when people ask.
Sprayed for my weeds .Where he sprayed it achieved a good kill .Missed some areas .In to big of a hurry to get in and out.
They also do fertilization at the appropriate times.
Very good experience
Seth was awesome. Very informative and professional.
The results have always been beautiful green grass.
I saw their commercial on TV and I made the big mistake of calling them, as I was not happy with my lawn service. They were very pleasant, the person looked my yard through a satellite and gave me the price. I thought it s too expensive, so I thanked him and said I was not interested. After that they started calling me no stop. One day I was in a hospital and they called me 10 times in an afternoon. In the beginning I was just saying I was not interested and blocking their number. Now I m saying stop calling me I do not want your service even for free. Every time they say they ll remove my number, but keeping calling me. I wish I would have never called them.
My Technician was Trevor and he did an excellent job in communicating with what he was doing and what could expect from the results I would like for Trevor to be my technician that takes care of my work this the first time I ve used your services and he made me feel that he is very Trustworthy and I can depend him to do the Job right. He has Great work ethic and Represents your company well. Take care of Him. He is a valuable asset to your company
TruGreen has been nothing but a problem. They killed my grass claimed it wasnt chemical burned but asked if I sprayed my beds. Well I thought you said it wasnt chemical burn? My yard before they touched it looked much better. Hire another service or do it yourself
Trevor W, is the most professional Technician.
So far every problem I had they took care of t satisfied customer right now grass started to look better too.
Seth Katz is an AWESOME technician
Spray for insects
Zach was pleasant and answered my questions.
I would not recommend this unprofessional company to anyone. My husband and I hired them for weed control in our yard, when they sent out one of their workers, he thought we wasn t home, and took it upon himself to lie and say he treated our yard. I have the TruGreen employee on surveillance getting in his truck after he thought the coast was clear, and had the audacity to leave a bill saying he performed his job. I contacted someone from TruGreen and told them about what happened and I have it on camera, they promised to contact me to get this matter resolved and never heard from anyone. However, I will be contacting my lawyer because I was billed for services I never received and I also asked them to cancel my service. I don t recommend TruGreen to anyone, they are liars and I will be suing. I m just glad I have it on camera, because I never would have known they were coming to my home, thinking I m not home, not performing their job. It s no telling how many other people they have gotten over on. Do not do service with them.
Mathew is a true pro. He bought my lawn back to green. He takes his time and always greets us.
My technician Zachary explained the process of the chemicals that he was putting in the grass..He made sure that the entire yard was covered.. Very Professional
Always willing to retreat when I see a problem
Customer service is very responsive and professional and the specialists do a great job.
They who came out was absolutely amazing! And I appreciate his positive attitude on this really hot day! Give him a raise!
The fertilizer is very apparent in greenness and growth . The broadleaf treatment doesn t do that thorough of a job. Overall, I m satisfied.
The company is okay But my service guy was named William Schaaf .He did a wonderful job.He was so polite and very knowledgeable about his job. I want him to stay my service man. I give him a ten out of ten
Mystakel let me know he had arrived to begin my service. Trugreen has provided great service. This visit was for mosquito defense. This is very important for me and my family. Thank you Trugreen.
TruGreen Specialist Mr. Zachary Hall (Truck ID #115120) provided the 6/22/2023 weed control and the 7/7/2023 routine lawn services. Mr. Hall was exceptionally courteous, professional, took the time to explain the purpose for the services, what was involved and what we should expect. TruGreen is fortunate to have certified specialists/professionals such as Mr. Hall as a part of the TruGreen Team! Professionals such as Mr. Hall are the reason we ve been with TruGreen for this our 21st year. The first 13 years were with the Austell Georgia Branch when we lived west of Atlanta and now 8 years with the Columbus Georgia Branch. Thank you Mr. Hall (and the entire TruGreen Team) for the great service!
The guy covered the yard and wasnt missing in areas.
In the past, some techs have come & gone before I turn around in a matter of minutes. Today, Terrance took his time to pull the hose & reach entire yard. Thank you!
Very knowledgeable and professional
Our yard is looking great. Thanks to Matthew G at Tru Green for treating with weed and feed and to Richard for helping us enjoy outside without being eaten up by mosquitoes!
This is the 2nd time Williams comes in to do service based on what other technicians have failed to do. I asked questions and he is honest with his answers , I don t know but it can possibly be will make notes for you. He is thorough and walks all my property not just sporadic about it.
Our technician came out to treat our lawn but instead treated our neighbors! We got an email that our lawn had been treated but that was not the case. We contacted TruGreen and they apologized and said technician would contact us. He never did. We called again and this time they told us a new service date. That service never happened either. We contacted them a 3rd and they changed the service date again. Additionally, they told us someone would contact us concerning the matter but they never did. Customer service is horrible and I would recommend looking elsewhere for service.
I appreciate the service, product, options and flexibility.
The TruGreen Tech took the time to explain what todays application would do. He was very courteous and friendly. Thank you.
SPECIALIST MATTHEW G DOES A GREAT JOB N VERY PROFESSIONAL.HE KNOWS GRASS N WHAT TO DO!
I recently started with TruGreen and like it so far. They visit twice a season and add fertilizer and weed control stuff. It helps so far. They have good recommendations and knowledge of grass and landscapes.
Kenneth service the yard today. He was timely and professional.
James and Chris do and have done a great job for us. Relationships are important in this industry and they are open to discuss our lawn and build that relationship. Thankyou
Very professional service
This visit was a revisit, the technician was friendly and helpful. He also applied, the weed spray in the areas that had been poorly treated before, needless to say he did a much better job today than had been done before. He recommends that I call back to have his recommendation placed in the notes of my account. I understand what he says but should I need to do that.
Stanley is great
Specialists do a great job!
My lawn is beautiful and my trees are now healthy.
My technician, Seth, is always courteous and efficient. Always ready to answer any questions I may have.
Today, I received the best service from Mario Rivera. He was was great in explaining what he was going to do and what I should do after he applies the treatment for my lawn.
Seth Kautz performed lawn services today heat. He explained everything well to me, was kind and courteous. Made things easier for me to understand.
Was very informative
They explain the lawn care program and are available anytime to answer questions about your lawn.
I spoke to Richard M and pointed out some weeds in my front yard. He said he would spray them. Hopefully I will see them die with in a couple weeks.
Justin (163670), answered several questions and offered information about leveling out my lumpy front yard and bare spot problems.
Matthew Godwin is a true professional, explaining everything and doing a prompt good service.
Joshua is very professional and courteous.
I am not a customer, nor will I be. I was not able to contact the local office in Columbus, GA, to let them know how badly the technician acted when he was unloading equipment from his trailer to work on the neighbors yard. I could hear him yelling from my backyard. Didnt know what the heck was going on. When I approached him, I asked what the problem was. He said he was on the phone, and he also said the he wasnt bothering me. I proceeded to tell him that he was cussing and also speeding in my neighborhood. I turned away and tried to get in touch with someone, but was continuously disappointed when I couldnt get anyone to answer the phone. Yall dont need this guy working for you, trust me!!!
Mario was my technician today. Very impressed with his work.
Outstanding service. Professional. Thorough job. Very detailed. Impressive.
Mario did an excellent job. He told me exactly what he was going to do. He even blew off the driveway!
Always professional
The guy that came out today was very professional did a great job!!!
New Tech Mario Rivera has great work ethics and would like for him to service my lawn in future.
What a great way to start off 2024! The Tech , Mario Rivera from TruGreen not only serviced the lawn but called and gave me a great consultation! Never had this done before as he asked how a cared for my yard and offered some beneficial knowledge on how I can make it better. But that was not the only thing, he recommend how to collaborate with TruGreen before each application to make sure how I care for my yard does not negate what is applied during each service. All the special notes I have about how to apply during each service was acknowledge and done as well. I hope to have Mario for the rest of the year or a tech with just as great customer service and knowledge. I know my yard will be the talk of the neighborhood this year. He and TruGreen gets A++++ so far.
Tech Seth Kautz was new to completing our yard service and he did a great job! He was professional and friendly. Prior to leaving he even asked if we had any questions regarding the service that was completed today. Very satisfied with Seth and hope he is the tech that will be doing our yard service each time going forward!
I appreciate Kenneth L. professionalism and attention to details.
SINCE I HAVE HAD (TRUE GREEN) TO DO MY LAWN, ITS BEEN NOTHING BUT AWESOME, SPECTACULAR IN THE SUMMER TIME. (SEDRIC), IS THE ONLY ONE I WILL LET DO MY LAWN. NO ONE ELSE.. JUST KEEPING IT !! SEDRIC IS A PROFESSIONAL, KNOWS HOW TO TALK TO THE CUSTOMER, (NOT ARROGANT LIKE SOME). !! YEP, I SAID IT.... SOME ARE.. HE LET ME KNOW WHATS RECOMMENDED FOR MY LAWN IF IT NEEDS IT.. (ALWAYS) A RESPECTFUL PERSON!!! PEOPLE SHOULD LEARN FROM HIM. (MAYBE), THEY WILL GET A GOOD REVIEW.. NO ONE FROM TRUE GREEN HAS (NEVER) BEEN DISRESPECTFUL... ALWAYS PROFESSIONAL!!
I m seldom home to interact with my lawn care specialists when they come around. However, I was around at my last lawn care visit with Melbin the specialist and I was impressed with him taking the time to explain the task, expectations, and what I need to do on my part to keep my lawn looking good. He did it all while being polite and respectful. It was as a good experience over all.
I got a text at 644 this morning which woke me up he was on his way. He got here at 843 to spray. He text it was complete and I was watching on cameras. He did not go in the backyard. I stopped him as he was rewinding and ask why he had not sprayed the backyard. He said the gates were locked. I told him he had the code to get in on garage side. He found the code and tried. I had to go open the gate. If I had not been home watching, my back yard would not have gotten sprayed. Thats where most of the weeds grow, probably because most dont bother to get into the back yard. I am 80 years old and I live alone. I feel safer with these gates locked. Please get your employees to be affirmative enough to always do a complete job.
Service is great. Mathew Godwin is very conscientious about his work and clearly explains what he is applying to our yard. Even though it s dormant now my yard looks significantly better with treatments from TruGreen
Totally happy with their service!
Great service!
Matthew Godwin is a great technician. Our grass looks so much better since he started taking care of it. He cares about his customers and is very professional.
The specialist is always respectful and courteous. He is very meticulous in servicing my lawn. Ive not had any major pest issues since using Tru-Green over the last 3 years.
Ive been with this service for a number years and have great service at a reasonable price. I have no complaints.
Time execution of plan services; willing to conduct follow-up of a service if customer feels weed killer or emergent or fertilizer was not fully effective.
They want you to pay but dont to perform service correctly
4+ months of treatment. Draw your own conclusions. Personally I dont think they do anything but charge you.
They took a while to get to my yard, the representative was very professional and quick. He explained to me what he would be doing and asked if I had any questions.
I have discontinued my service with them. They didnt come out to provide additional treatments of shrubs or the lawn, and the appearance of my lawn had continued to decline for some time.
TRU GREEN IS THE WORST COMPANY I have ever had. They overcharged me for a service that I did not agree to. I called and spoke with a rep she was rude and did not care to fix my problems so I canceled with that rep. The reason why I canceled the first time is because THEY WERE NOT TREATING MY BACKYARD!!! They didnt know that my husband was home one day and he was watching them the entire time!!! Please save yourself your valuable time and money and go with another company!!! The so-called manager will keep calling you to stay with them. I repeat do not get tricked like I did I am leaving to pay double so I can be in peace and not worried about getting scammed!!! DO NOT SAY YOU WERE NOT WARNED!!!!!!!!!!!!!!!!!
I ordered the mosquito yard control from true green. They had a special going on at the time and I was suppose to get a discount applied to the first service. 1. Never got that promotion applied to my account. 2. The service technician came out super earlier than the time that I had requested and nobody was awake. 3. A monthly service is just that 1 month. If I had my service completed on the 16th then I expect them to come back on or before the 16th. Not give me a time frame of the 20th-24th. If that rate continues then I wouldn t even have a service in July. 4. Hasn t been a month and my backyard is covered in mosquitoes. I have no standing water and have down everything they suggested. Unless when I call the company again and request to have the date changed again they do it, if not I will be taking my business else where
They do good work.
Professional staff....TruGreen brought my lawn and shrubs back to life.
We like the fact that our representative, Joseph, is very thorough and knowledgeable. He takes the time to make sure that he treats our entire lawn, even areas we ourselves normally forget about. We have seen an improvement in just a few weeks.
This place deserves less than a zero. They got my house mixed up with another house on the same street and fertilized my lawn just days after I had fertilized it, and they massively burned my lawn. I called twice a week for seven weeks and the only person who return my call wanted to schedule an appointment for the next service. When I started explaining what happened, the jerk just hung up on me. If you want a company that stands by its work, LOOK ELSEWHERE.
Did not know rep was at my house until my dog barked went to front door saw him pulling out of my driveway without servicing my yard. Never can contact local office.
I didnt have weeds until I used their service. They dont take pride in their company.
Not very dependable. Manager was to call me almost a week ago. Still haven t heard from one. Not happy with my service. Still have weeds.
Casanova Williams #1in the nation @at12n6 Crypto creator
Excellent products delivered by professionals. Always on time with advance notice of services. Great company.
6 years ago, Trugreen came unannounced the day after the appointment and dumped fertilizer when Marty barked
We used this service for 2 months and we never saw anything come of it so we canceled august of 2022 and then we get a text January 2023 saying someone was coming out here so we call to tell them we canceled and they kept saying no one out that we canceled even though no one has come since July 2022 we have been on the phone with them the past two days and they keep saying no one has canceled our subscription we ve talked to the supervisor but she s saying the same thing and we asked for a confirmation email saying we are canceled and they kept saying they can t do that so we talked to someone who sent an email and it s still not 100% confirmed and everything was misspelled and we are still out almost $400. All I m saying is save your time and money and go with someone else. This place is a scam and the worst customer service.
I don t know where to start but I genuinely feel scammed by this company. I purchased the year long service back in may of 2022 and was not satisfied with the treatments and had my last service in July of 2022. I called in august of 2022 to call and cancel my services and to receive my refund. Trugreen left my mind until I just now received a text in January of 2023 that a technician was on their way. I immediately called customer services to see what the deal was and was told it was never annotated that I was cancelling and the funds moved over to 2023. Again I canceled services after a lengthy conversation of them trying to get me to reconsider and I was given a cancellation conformation number. Literally the very next morning I receive another text and a technician at my door. I sent him away and once again called trugreen and big surprise the person I talked to the day prior did not cancel my services. I once again have told them to cancel my services and give me my refund. The customer services representatives were very unprofessional and I feel as if I am being scammed. God knows if I will ever get my refund or when my next text will be about a technician coming to treat my lawn. I would give 0/5 stars if I could.
Awful lawn service and even worst customer service. I regret moving from Knox, my grass has never looked so bad in 15 years. its getting worst day by day and no one at Tru Green has taken time to resolve the issue. I will not recommend this company to anyone.
There should be a zero star because thats what they deserve! Ive used TruGreen for 2 years paying them an annual payment. I have NEVER signed a contract for renewal service or have a verbal renewal service contract with them. So, this Spring after last years payment was used up with their treatments they sent me an outrageous bill. Again, no contract with them. I did not pay their offer but they sent their service truck to my home anyway. I tried to call them several times and held online waiting for someone to pick up but never did. After 15 minutes I hung up. Later I received a bill from them and they sent their service truck again. Again I tried to contact them but after 10-15 minutes hung up with nobody answering. Next, I get a letter saying they are turning me over to a collection agency for the bill. I wrote them a letter explaining I did not want their service. Now, I a receive letter from their collection agency threating me about a service I did not request. This company is a racket and attempts to rip people off with their assumption that you will continue to use their service for life. Well, they have struck the wrong person this time. Its not happening!
Very pleased with this company.
Horrible experience. Technicians either dont complete the job (unless you stand around and guide them everywhere they need to spray/lay treatment) or they pull up, never get out of their truck, and leave and mark the job as complete later that day. Zero accountability over their employees. Straight TRASH. Do not bother with TruGreen in the Columbus/Phenix City area.
The worst of the worst. False advertising (Guaranteed you will be happy). Plain liars. I am still fighting weeds and TruGreen has refused to refund my money. They have been playing games since March 2021. It is now July 2021. I have been calling and being told a manager will call me back in 24 hrs. I finally called the individual who signed me up and he has since left TruGreen, but did not tell me. He said he left because TruGreen was going in a different direction and he was not happy with the direction. I was told I never called to let them know I was unhappy, which was a lie. I downloaded videos to the salesperson and the supervisor in the Opelika, Alabama office.. I also have text messages and my call log. I will NEVER trust nobody who say they (guarantee) again. I want ALL my money back TruGreen and I wont stop until I get every penny.
I can always trust Tru Green to keep my lawn looking it s best.
GREAT JOB
Im very disappointed n the service I have Ben receving for the past 5 months I see no results n my lawn not sure f Im not given it enough time but what Im paying is not showing at all about to cancel my service here in columbus,ga
Been a Trugreen customer for several years and have been very frustrated with service (coming from Opelika Branch). Got switched to the Columbus Branch and the difference is night and day! Specialist Dalton Blizzard was very professional and knowledgeable. Please keep us in the Columbus Branch! Happy Trugreen customers again!
I keep getting phone calls from this business and it is telling me about my account. I do not want any of this anymore.