Superior Systems in Colorado Springs
170 Dix Cir, Colorado Springs, CO 80911, United States
About
Superior Systems is a family-owned and operated custom design landscape and irrigation business. We’ve been proudly serving the Colorado Springs, CO area for over 35 years now and have an extensive catalog of satisfied customers to show for it. Our mission remains the same as it did when we were just starting out: to offer people exceptional, well-manicured yards that they can enjoy year-round. For all your local landscaping needs. We’ve been honing our expertise in custom design landscaping for over 35 years. Now, relying on the education and dedication our diverse team of designers, horticulturists, laborers, and landscape architects, we can confidently say that we offer the highest-quality landscaping services in the Colorado Springs, CO
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My husband and I needed to have some sprinkler system repairs. My mom also needed to have repairs done at her home. The owners of Superior Systems were very knowledgeable and professional. They did a great job! Will definitely refer them to anyone we know that needs their sprinkler system serviced or repaired.
I called 4 companies for sprinkler repair. Superior was the only ones that called back. Great service!!
I had to leave a 1 star but I would leave a zero. The most un professional company I have ever dealt with. The receptionist interrupted me and talked over me and wouldn’t listen to my concern. She seamed overwhelmed and not able to handle a question in a professional manner. The work was sub par as well. Based on my experience with this company I Would not recommend them.
Could not be more pleased. Jeremy and Roy replaced 30 sprinkler heads and 3 sprinklers and tuned up the system so it's now doing its job. Scheduled for an hour they stayed two hours into lunchtime to complete the job. The price was reasonable. Superior Systems will be the first place I call for future work on the irrigation system.
Called the number to schedule an appointment on 5/1. Lady answered, told her I wanted to add an additional line/head. She scheduled me for about a week in advance for 5/13, figured that was great as most sprinkler companies were scheduling about a month out for this time of year. She confirmed over the phone that 2 guys with a fully equipped van would show up and that the work would be completed the day of the appointment. Said awesome. Well, was mowing my lawn Sunday (yesterday, 5/12) and I ran over a sprinkler head, figured no big deal, we’ll just have them replace it while they’re at it anyways the following day. Guy gets here today to talk with my wife. Said he can do the sprinkler head but it isn’t possible to do the additional line/head and was only here to do a quote on that, and was only here to replace the head. Weird, since you didn’t know about the broken head I had ran over since it just happened yesterday?? Guy clearly just didn’t want to do the work as he also quoted about $250-$300 higher than other quotes I had received for the project. Guy also said “be sure to schedule that appointment for the additional line/head asap as we’re super busy!” Odd, since you were only booked about a week out when others were booked a month or more out. Still charged the “visit fee” of $95, even though he was apparently here to only give us a “free” quote since he never had any intention of doing the originally requested work. Complete and utter waste of time and money
Easily the best irrigation company in town, and frankly one of the best small businesses. John and his crew are always friendly, prompt, and affordable. No issues with any of the work they've performed at our property. Will continue to support and recommend them.
I would rate this company A+ across the board. I recommend this company each time if someone was looking for a company that installed, and/or repair sprinkler systems. They are always on time, and have great employees. I also like that it's a local family owned company.
Set an appointment in mid June to service my sprinkler system. A date was agreed upon for the morning of 7/1/22, and John/Jeremy would be the service techs. On July 1st, I received no response from the company and called them at 11:45am to confirm the appointment. The female answering said she didn’t have an appointment for my address, and she could set a new appointment after July 4th. I was told that a new clerk started a couple weeks prior and the appointment by her apparently didn’t get made. I advised that I would find a different sprinkler company and do a review for lack of professionalism and the clerk started some attitude then hung up the phone.
Rude, unprofessional- not going back!
Everyone is great at their job and so nice!
These guys are awesome. Worked with them for years.
Highly recommend Superior Systems: efficient, responsive and reasonable cost.
Dude needs to get off of his high and mighty trip. Hes just a sprinkler guy.
I stopped using this company a couple years ago due to poor customer service. I thought maybe after time, customer service would have improved. I called to inquire about sprinkler services and was told I could not be put on the books but that someone would get back to me the first 2 weeks in March. It s now well into April. Apparently this company is doing so well they don t need to follow up with potential customers.
Very dependable, professional, and most of all, trustworthy! Their pricing is reasonable. I would highly recommend them!
I have used Superior Systems and have been really happy with their work. They are always quick to respond and know what they are doing.
They missed the first appointment but the office manager called at the end of the day to apologize and reschedule. Apparently they are short staffed due to their great reputation. Im withholding final judgment until they do the actual work, and will update this review after the tech comes out on Tues. The tech called earlier in the day to say he was running late; I will say its a shame he could not have called me directly to say he was running later, or could not make it at all. My first impression isnt great.
I have used Superior Systems in the past and found them to be punctual and professional. This time my sprinkler system startup appointment was missed and had to be rescheduled. The technicians who arrived (early) were very personable and efficient in getting the system started. However, one head that was leaking went unnoticed, which I reported the office. In response, a timely service call was scheduled and the head was replaced, as their services are warranted. I suspect these issues were a result of recovering from COVID lockdowns which have created restart issues for companies like Superior. In good conscious, I cannot hold this against them, but rated my experience as four, not five stars.
Update: After my review I was contacted by this business. They were so apologectic to what happen and explained an issue they were having with a former employee not showing for appts. Not only did they come out and fix my system that day and make it right but offered free of charge for every thing that happen. I met Jay (an owner) and he was extremely nice, professional, and knowledgable. They worked so fast, answered all my questions, and diganosed and fixed my system so quickly. I HIGHLY recommend this business and will be having them come out every year to service my sprinkler system and blow out the lines for winter! I can t say enough bad! I made an appt for someone to come out and look at my system. Not only did they not show. I had to call the next day and she acted as if she couldn t find my appt then found it and gave me some story about two trucks breaking down. Told me someone would be out in 24-48 hours. No one ever showed. I never heard from the again. I ve called twice since then. Left messages. No one calls. No one shows up. Nothing. This place was recommended by my neighbor but I will never recommend them.
Stuart and John took great care of us. There was a little confusion at first with a misdiagnosis of our sprinkler system, but John and Stuart went out of their way to make everything right. I am a firm believer that nobody is perfect, and the effort that went in to making everything up to us was above and beyond. Thank you very much John and Stuart!!!!
These guys are awesome! I have a home built in the 50s with an extremely old irrigation system. It hasnt been turned on in at least 15 years. They came out and had everything needed with them to patch holes in the lines, run new lines, replace capped off sprinkler heads, and repair and replace the solenoids. Theyre very professional and friendly, and willing to put in a lot of work to get your sprinkler system running right.
Reliable, professional service every season. Superior Systems has maintained our sprinkler system - spring and fall for many years. Weve been very pleased with their service always.
