LawnStarter Lawn Care Service in Cincinnati

These folks do a really great job! Every tune. Such lifesavers!

Worse experience ever. Thats all Im going to say that speaks for itself. Should be 0 star

After talking to a person via the app that said they would be coming and I received an email minutes later that said they came on May 15th and could not do the grass because it was too high. First, this was sent on the 14th so they preemptively didnt want to do the grass. Also they were going to charge me close to $250 for a long grass mow. I ended up using my own small electric mower and it did fine. In regards to previous service, when they gave a window of time, they never came on the front end to do the service. It was at the tail end. At the end of the season last year, they postponed three times and finally just said that the season was over and would not be coming. Very frustrated with this company and would like others to beware.

Excellent service and easy to setup & pay online

Great service

Arrived promptly on the scheduled day and completed the service well, Ill definitely be using their service again!

We have been using Lawnstar for 2 years now and absolutely LOVE Steve! He is timely and does an awesome job! I would highly recommend using him or this service to keep your yard looking beautiful!

They do a great job and always show up on time!

Needed a lawn mowing service. Andre is on time, work is good and they are quick. No complaints

Great service and fair prices.

Always on time and does a great job!

My review has changed. They hire scammers. Beware.

Great service. Really easy to use. My provider is always on time and very quick in responses. 10/10

Zane is in charge of my lawn and always does a great job! Been using this service for a few years and appreciate them greatly for it.

Lawn starters is a great service. You can talk directly to they lawn service professional about whats going on with you yard. Through the app and they respond in a timely fashion. I am very happy with there service

The first provider that I got didnt work out but the next one was top notch. I like that the company has many lawn service options depending on your needs and strives towards customer satisfaction.

Waited 10 days, kept rescheduling, no one came out. Save yourself the headache and either cut it yourself or find someone you know personally. Very very poor business. BEWARE

We used this last year and was great. This year they were supposed to come out end of April and claimed they did and said our grass didn t need cut. When our grass was longer than everyone s in the neighborhood by a lot. They said they were coming out on 5/5 after that. We filed a complaint and nothing happened. My fiancé ended up cutting the grass and they were supposed to come out 5/10 since it had rained on the fifth and they again said our grass didn t need cut and would be out on the 19th. No one came out because if they did they would have seen our grass is literally the longest in our neighborhood. I m surprised the city hasn t told us to keep up on it better that s how long it is. We have an infant and a toddler and we both work 50+ hours a week and don t have time to be out cutting grass for over an hour when we can hire someone to do it and have it done within 30 mins. It has been an extreme inconvenience and unprofessional for them not to show up and claim they did when it s very obvious they did not. I would give 0 stars if I could and I do NOT recommend.

When I started using this company for lawn care last fall they did a pretty good job. However this spring I noticed a big difference. The guy hit my window with an object thrown from the mower because he had the grass and debris aimed toward my house. Thank God it didnt break. My yard has a sharp hill in the back and I live on a slight hill anyway. The mower deemed worthy for my yard was a big stand up model designed for flat yards. He didnt even mow the hill because the mower he was using would have flipped so it was untouched. Minimal weed eating also. Was in and out in between rain showers in about 20 minutes slid around and missed patches of grass. I had also asked about weed treatment. The app says they do it all but for whatever reason weed treatment is not available in my area ( this was before I had reached this point of dissatisfaction). I had complained about the unsatisfactory job the second time they mowed the yard and I got an apology. The third time I gave a bad rating on their app then followed up with a phone call. I was given a $15 discount and another apology. I have decided not to use this company anymore.

Kyle from LawnStarter did a great job on my lawn. I asked for weekly mows and have had two so far. Both were done well and without me having to be home. I appreciate that this service can be arranged online and paid for online.

Terrible experience! They will up your bill and not even tell you, Just charge your credit card. And they charged me double for ONE mow ($112!!) because my grass was long, even tho Ive been on the same bi weekly mowing schedule for months and months with no issue.

We started using this service at the beginning of April 2022 they asked for you to give the 3 times to cut to get it right. Well let s start first cut he was on a riding mower and didn t cut my front yard at all. Did good at trimming but everything else was bad. 2nd guy lawnmower was cutting off and he couldn t get it started back up I had to finish the mowing. I got a email from the same guy with the bad equipment saying he wouldn t be able to make it his schedule day because his mower was getting fix. I called and complained they said someone would be out that day well almost a month nobody. I hired someone else. I was charged for the 3rd cut that was never done. Call and told them that the service was never done I m still waiting for their lying client to show them Proof that he cut my grass which he can t because he didn t and I m still without my refund four days later

Lawnstarter uses a lot of different lawncare companies, and ended up sending out a different person every time, so the quality of the service i received was completely inconsistent. The first cut they left it very long so by the time they came back the second time, I got charged double for extra long grass. The third cut got delayed several days so again I got charged double for extra long grass. Stay away from lawnstarter and just hire a local company, because thats who theyre using anyway.

Kyle did a fantastic job mowing, weed eating and clean up afterwards. He was courteous and professional. I would recommend him and I do use his services every week.

This is a company that pays individual contractors to do the work. Both gentleman who have done my yard have done a good job.

I usually do it myself but time has not allow. However, Lawnstarter is a very good company and has some excellent employees that do exceptional work on the lawn.

I use them for lawn mowing and shrub trimming. They are excellent at both. Highly recommended

They dont cut the grass low enough and take a long time to come out iam about to drop this company.

Nice job of cutting & trimming.

Steve is so great! Best lawn guy, wouldn t have found him without Lawnstarter, and the app makes it so easy to set up and communicate

It took about a week to get the first lawn mowing done. First 2 lawn mowing contractors canceled their scheduled visits. When someone finally showed up they did a good job but did not do any edging. Second contractor that cut the grass did do good edging.

I have been very impressed with the service I have been given. Timely, communicate extremely well and dependable. Highly reccommend!

Great Job every time!

I received a text and phone call very fast. But the lady was very pushy about me adding my card on file. When I asked for a single cut just to see of its a good fit for me she kept ignoring the question. She kept pushing for my card number and when I declined she disconnected the call. Very unprofessional.

I started using them right after COVID hit, they were the best thing, but this year was a nightmare I have more weeds in my yard than ever before, and they went up on my price with out tell me so will be looking for someone else next year.

They did a great job.

Scheduled an appt which they kept moving back. Which means my yard was then tall enough for them to charge a long grass charge. support is email only and can not get a response. they also try to lock you into 3 mowing to keep you locked in. Im gonna have to cut my own yard to avoid a fine, since they havent shown up again.

I gave Lawnstarter a try to mow my lawn this week. The first crew didnt show up and didnt respond to my messages, but I figured it was just a single issue. I emailed support to get the mow rescheduled. The second crew assigned to me did the same thing, no show and didnt respond to any messages. This seems like a scam to get your grass long enough to charge extra fees. Its happened to other reviewers. Skip this business and go with someone that actually shows up.

My lawn looks fantastic!! They did a great job!!!

I scheduled a service and got the confirmation that lawn care would begin that week. I didnt hear from anyone, and when I called I was told I was on a waiting list (which the website mentions nowhere). A few days later I got an email saying they cant provide services for me, after I waited a week, and they deleted my account with them. Incredibly unprofessional and misleading.

When I asked if they would bag my yard , I was told yes but there will be a $15 fee to do so . I agreed to pay the extra $15 to have my yard bagged. When they came to mow, they did not bag it. When I messaged Aaron, he told me that they do not even have baggers on their mowers. What they do is mow it and will go over it a couple of times to disburse the grass evenly . When asked why do you tell your customers that you will bag it for a $15 fee when you don t have baggers Aaron told me we have no control over what is told over the phone . This is not professional nor honest . My yard looks terrible ! And I can t get a hold of anyone to discuss . They say they will call you back but they don t .

Unfortunately the customer service has failed to get my lawn mowed after having an original mow date of April 9 I have yet to have a crew come to my house it is now April 26th.

Unprofessional. Not worth your time or energy. Go elsewhere

Last year, early on, this company was pretty prompt with their services, for the most part. I have no idea what the heck even happened, but theyre a hot disaster now. You cant get ahold of anyone for any questions, its impossible to get a person on the phone. I sat on hold for 30 minutes today trying to reach someone about my mowing that is supposed to happen today, but likely wont. No. Youre better off using a different company. Ive tried to get in touch with *anyone* now for a week. No one answers emails, no one responds to inquiries. Not a single one. My lawn is starting to get overgrown, and theyre holding off so they can add their long grass fee onto the service, which they do often to charge you double by pushing off your mows almost every time JUST SO THEY CAN charge it.

This app/business whatever they pretend to be is pathetic do not recommend

Horrible service or I should say, lack there of. I wouldnt recommend.

Scheduled for weekly mowing service. First mowing was done. Then, they cancelled my service 3 weeks in a row. They were scheduled to come on Friday. I messaged my team and they replied they were working their way toward me at 1 pm. By 6:30 pm no one had showed. I messaged the crew again. Next thing I know, I get a message that my team can no longer provide service. This happened twice in a 2 week period. My lawn looked like a jungle. I was embarrassed. I finally bought a mower and trimmer to do it myself. Save money and hassle. They do not answer the phone either. Don t wast your time.

Never mowed on original scheduled days. Left back yard, uncut. Charged account before verified work. No contact with lawnstarter always emails.

Great job as usual

I was unable to contact Chris Pratt because his mailbox was always full and I could not leave a message. I called Don Maddox who did my lawn ten years ago because I had a VA appraiser coming. He was only supposed to mow ONE time. 7 May, Lawnstarters came. The money was deducted directly from my checking. 11 May Don Maddox crew came. I called Lawnstarters and left a message to cancel their mow. I tried several times to e mail. None of the e mails were received. On 13 May, Lawnstarters showed up. Where he went down the side yard, there is bare dirt showing in places. Parts of my yard were mowed 3 times in 6 days. I had to run out in my night gown and step in front of the mower to get his attention. He said he had not checked his messages and he was sorry. I had to pay $30 to my credit union to stop the automatic deduction.

Already regretting I tried this. The crew has not shown up and are 3 days late from the promised schedule, and have given themselves ANOTHER 2 days to complete it. I mean this is a freaking lawn--it GROWS. My kid and I had to mow and weed-eat it ourselves today. The customer service line (option 2) does not answer. The sales line answers OF COURSE (option 1) but they cannot do anything about customer service. No one calls you back when you leave a call back number, which Ive done twice. There is no way to reach the crew except through the app, and the crew told me (via the app) they were having trouble using the app. It is a great concept with a disaster of an execution. Their app says I have to go through with 3 cuts (!!!!) and cannot cancel before that. If they so much as try to show up now or bill me, I will have American Express block the charge for failure to provide the agreed upon service. Anyone who gave this place a good review is lying. RUN RUN RUN AWAY AS FAST AS YOU CAN.

The WORST company ever. No words to describe the experience.

Very dissatisfied with the service or lack thereof. We had service scheduled for a Thursday, the crew came and finished the front yard but did not finish the back. We got a message from the crew that a cable broke and would come back Tuesday to finish. I rained on that Tuesday and we re rescheduled for Thursday or Friday. They no showed. There was no message from the crew so I messaged them and was advised of a family issue and they would come next week as the grass is getting higher and higher. I tried calling customer service and was on hold three hours before I gave up. I sent a message thru the app and got an email the next day apologizing and promised a new crew within two days. Two days later still no crew, I emailed again and got another apology and still trying to find a crew. The next day, I got a new email from a supervisor apologizing again but still no crew. Two days later another email saying they have no one available to take us on as a client at this time and wishing us the best to find somebody else. I don t know how they came take new customers if they can t handle their existing clients. Major fail for me!

The most insane experience I have ever had. Never did come to cut my grass as scheduled. Texted on the app to cancel at 1030pm with multiple bizarre messages. They just contract out to random people so there is no accountability and I m not sure if there is any kind of screening process. Very scary and entirely unprofessional. They have the audacity to require you to sign up for 3 mows when you can t even get one. It s totally crazy.

Absolutely the worst lawn cutting experience Ive ever had. I have waited for three weeks to have my lawn cut through a series of no shows. Still my lawn has not been cut. The customer service people seem totally impotent in getting their lawn service people to respond to my communications or to keep their commitments. This is my first try with LawnStarter and it has been an infuriating disaster.

Should have listened to the reviews! I booked after being assured via a text message conversation with the crew that the communication and scheduling issues would not be a problem. Booked for Monday, then was immediately scheduled for Tuesday/Wednesday. I was then contacted on Wednesday saying that due to inclement weather my service would be scheduled for Friday. I pointed out that Friday was slated to have thunderstorms all day. I was told that theyd try to fit me in Thursday, but would otherwise get me Friday. Its now Saturday and Im mowing my lawn myself. There has been no communication from LawnStarter for three days, but my schedule now mysteriously says Im scheduled for sometime between Friday and Monday. Its a holiday weekend. Im thinking theyre not coming until at least Tuesday, if they come at all. Dont waste your time.

I dont understand why these guys continue to not cut my grass right, im very unhappy.

I can only rate this a 1 star based on the fact that they never showed up to cut my lawn and haven t responded to emails or messages. There s a 3 cut minimum to cancel, but I can t even get 1 cut done. Don t waste your time.

After the first cut, the provider Lawn Starter assigned to mow our yard did not meet the time frame for our second mow because he was playing golf. Because the length of the grass was getting high we mowed it ourselves. The next day, I requested that they assign us a new crew and 2 weeks and still NO crew. Do yourself a favor and find a neighbor kid who wants to make $30.00 and pay them to mow. Probably more dependable !!!

We used this service to get our lawn mowed & offered to pay extra for bagging. Never did the contractor show up when they said they would nor did they ever bag our grass.There was little to no communication back and forth with the contracted company as we would constantly get messages asking how our lawn looked and our grass hadn t been touched. It was a nightmare to work with either company. Further, we were charged for 4 services when we only asked for 3 and only received 3 services. We will not be return customers.

DO NOT GO WITH THIS COMPANY! We called them to come out on a Wednesday and they kept rescheduling us and said they had someone in our area and that they had to do it friday (for their convenience even though they were hired days before shouldnt it be for the customers convenience and not yours?) ...They never showed up once when hired, and they are a waste of time.

App made it really easy to communicate and keep track of scheduled visits. Jon R. has done an excellent job every time.

Terrible they never showed gave them 4 days and no one came and it took me calling to find out if the were. Was told the person who was suppose to cut my grass decided to drop me with out any explanation.

This service is remarkably unreliable and the customer service is terrible. I had signed up for a mow (and by the way- you cant just get one, you have to have 3 before you can cancel), and the service was cancelled or rescheduled for EVERY. SINGLE. APPOINTMENT SLOT. This means I had to go out and mow, then they would finally show up 4 days after the appointment when my lawn no longer needed the service. After a third service provider, I was finally given a more reliable team, but on my last service they charged me $109 for a $44 service. I have now made 3 phone calls, 4 emails, and one social post and have yet to have someone refund my service. They tell me since the provider indicated it as complete, I cannot have a refund. THE SERVICE WAS NOT COMPLETED! I have pictures to prove it as well. This company robbed me of $65 and refuses to reply to my request for a refund. Completely unacceptable, unreliable, and unresponsive. Do not use Lawnstarter!

I was charged $65 for a service that was not rendered. I have made 3 phone calls, sent 4 emails, and made a formal complaint through the app. My issue has not been resolved. Not only are their providers unreliable, dishonest, and do not do a quality job, the LawnStarter customer service is non-existent. Do not use this service unless you want to be ripped off!

If I could rate a negative I would. They were supposed to come on a Sat. Didnt come. Backup day was Sun. Didnt come. Got a message Sun saying my service was complete, how did they do. Complained through the app and it was reschedule for the Mon. Didnt come. Called early on Mon and was told someone would for sure be there by the end of the day. Called at the end of the day Mon and was told someone would for sure be there on Tues. Didnt come. Called on Tues to cancel the service. The next Monday, I was charged for the service that never happened. I called for a refund and was told to email a case number to an email they gave me because the customer service line cant actually do the refund. Currently waiting on my money back.

They got the worst service its like nobody didnt want to cut my grass

LawnStarter and Jon my lawn care professional, have been the best investments I ve made for my yard since buying hit his house. Always dependable and easy to use, friendly and responsive.

Very great service! Easy to use and theyre always on schedule! They know when the weather will determine a week where they shouldnt mow too!

Im very happy with my Lawnstarter crew!

We called and scheduled a lawn service and was serviced on the date we scheduled. We love lawn Starter its been extremely good to us and our lawn care. Give it a try.

Bought my first home and needed a lawn service that could start fast and be dependable. Anytime I have a issue they solve right away. Great discounts

Four separate crews over the course of three weeks never showed up to perform the work. Customer service just kept pushing the date of the mow out.

Crews changed repeatedly. Lawn mowing scheduled then rescheduled then cancelled without warning. It has been two weeks since my lawn was cut and 3 different crews have been assigned and still no one has come to cut my grass. This is the second time it happened and I m done. Cancelled service. Would not recommend signing up with them especially since you are locked into 3 cuts when you sign up.

I call this service uber for lawns its easy, inexpensive, and they do a great job. That was two years. Last year they are unable to find a crew for my area willing to mow my lawn for the price Lawnstarter quoted. This year I tried again. They provided a crew that mowed the lawn like a 12 year old and left a bush trimming job uncompleted and a mess of cut limbs stacked in the yard. The following service date he mowed around the limbs and then quit when I asked for them to be taken away. Lawnstarter got another crew, but they were not told about the unfinished work, meaning no matter how many pictures and explanations I sent to lawnstarter support, they werent listening. Three services in (minimum required) I quit them and hired another lawn service.

All this appears to be is a middleman app that offers to connect homeowners with lawn care companies, who earn less from these bookings (because the middleman app takes a cut) and have no real motivation to show up on schedule. After receiving multiple email ads, I tried this. Lawn mowing was scheduled last Friday. Never happened. Rescheduled for Sunday. Never happened. Rescheduled for today. Never happened. After several messages to customer service, they told me to contact the provider directly. He told me he hated the app. This is a concierge service? I dont think so.

The first week using the service was rough. The first crew assigned to us didnt show and were unresponsive. That was rectified when the second crew that was assigned came with less than 24 hours notice. They have a long grass fee that I was concerned about because of the delay, but they did not charge that from what I can tell. Were going to stick with them for now and hope the first crew was a dud.

Do do an great job for getting your basic lawn care needs

Buyers beware. This company is the worst. I wouldnt recommend them to anyone. I scheduled a visit 2 weeks in advance, they give you a 2 day window for them to show - no times - just days, and the crew never contacted me or showed up. I had to call customer service at the end of the last day and the next earliest appointment was in the middle of the following week. I asked for an exception for the inconvenience and they dont do that or offer a discount for me having to pay a fee to another company fit me in. Thankfully I hadnt signed the contract yet. Any new customers, dont do it, I wish I could give 0 or negative stars.

Complete waste of time. No one showed for weeks.

Great job on my lawn

Easy to set up, professional and serviced entirely through their app. I would ve given them 5 stars but I had an issue with one of their crews. This was quickly resolved as you can request a change of crew in the app.

Great service. The company is very quick to respond to questions or issues. Highly recommended.

Failed to show up and have lost my business. I would not recommend this company to anyone.

When the crews do what they re supposed to do and show care to their work, then this service is excellent. I don t love that they send the problem crew to fix any problems they created.

They tore up our yard!! We submitted pictures and made complaints through email and over the phone to no avail! Our muddy, tire marked up backyard will be on full display for an event we are hosting on Saturday and they don t care in the slightest! They want us to update them in a month if the marks are still there . They did not trim around any trees and made our yard look like a dump! I am sickened by their lack of care, follow up and concern!

Unacceptable service, new client, gave me a start date and have been rescheduled twice now, due to inclement weather(its been sunny on all the days).

This service has been frustrating from beginning to end. One crew cam out and barely mowed (our grass was not overly long, so that was not the issue). That crew failed to come the next week so we were assigned another one, which also mowed on what must be the highest grass setting. We made a note for that crew to cut it shorter on the following visit, but they never showed up. When I contacted customer service i was told don t worry, your new crew will be out May 13th. That would mean our grass would not have been cut at all between April 24 and May 13 - and that is assuming the crew actually showed up on May 13. Our house is listed for sale and we are busy traveling for work and moving. We do not have time to maintain the lawn. This *seemed* like and easy way to manage lawn service, but it has been terrible. Our lawn is a mess and looks terrible for showings. I keep apologizing to our neighbors for how it looks. Customer service is pleasant (actually annoyingly so), but they do not actually get us the help we need. Maybe this service works great in some parts of town, but has not where we are in Loveland/Miami Township.

Frustrating experience. First service never showed up in 2 day window and did not email or call to notify. I had to reach back out and they said that they rescheduled b/c it rained the first day (dry and sunny the second day). After my inquiries they rescheduled for 4-5 days later which would have easily resulted in the charging me a penalty long grass fee at no fault of my own so I cancelled altogether. I asked for additional quoted services too on landscaping and trimming which did not occur - rain should not stop a simple drive by and quote. Easy to book online is a plus but doesnt mean much if follow through and communication lacks.

Awful I had made arrangements for these people to come out on Friday they never showed up nor did they even communicate with me. I cancelled the hole thing dont want to be doing business with a company that cannot even communicate with you or get the service done.

First cut was ok. Had requested shrub trimming. Complained that job not done properly. Bushes did not look like they had been trimmed. They were still growing up into our power lines. Had terrible time getting anyone to come back and do job properly. I sent pictures of my bushes to Lawnstarter after job was done. They asked if picture was before or after job done .Job was never completed. They offered to refund to my account half of the $130 cost. Why would I agree to pay $65 for a job not done.They were to cut grass every 2 weeks. Job was cancelled and rescheduled with several crews . It was over 4 weeks and still no one showed up. I cancelled service. Still getting messages from them . I talked to several people via email, phone and app. NEVER communicated with same person. Always someone new and no one who was willing or able to make things happen. Lesson learned. Talk face to face with provider and get references from neighbors.

Tyler and his crew are great. They have cut my grass twice now and were very attentive to what I needed done to my yard. They say 3rd times a charm, and this coming week, I will know if I want keep the LawnStarter service. So far so good and if my 3rd cut is as good as the previous cuts, I will definitely be keeping Tyler and his crew for the rest of the season.

They ways come when scheduled. Are professional and the yard is perfect and clean when they leave.

LawnStarter does a great job with my lawn. On time and gets the job done. Thanks for the great service

Great service!!!

So I used Lawnstarter a bit last year after having knee surgery. While the guy I had last year showed up most of the time, the cuts were pretty lazily done and not professional as they claim. I thought this year I would give them a shot again for a few mows while I recover from a back injury. This was a terrible Idea. I set up service that was supposed to begin on July 1st. They give you a two day window, well in those two days, no crew showed up and the one assigned never responded. So starting on July 3rd, they assigned another crew, which this crew also failed to show up on Wednesday. The 4th was a holiday, so I understood that no one would be out, but I reached out again to the new crew and he assured me, they would be out first thing in the morning. Well, once again, no one showed. I spoke with several customer service reps and they stated that they would do everything possible to have someone out on Saturday or Monday at the latest. Once again, no one showed. I sent countless messages to make sure we can get this resolved and once again was assigned a new crew for July 9th and 10th. July 9th came and went without a show and then the 10th, I get a message about 3PM that they would be out before the day was over. I messaged them again at 7PM to see if it was still going to happen and they state that it is raining, so not looking likely. There was not a cloud in the sky and the rain did not begin until sunset at about 9PM. I reach out to customer service and they state they could have someone out on Monday and I told them that would be completely unacceptable and I needed someone out first thing in the morning to complete my mow. 10 minutes later, my account was deactivated by them. This is not a good business to deal with and there is nothing professional about them. It is a waste of time, money and did I say time?

Worst experience, company and in the end service was cancelled. They are rated 4/5 but should be 1/5. In the 3 months I used the service they cut my grass twice. I went through 13 different crews with countless cancellations. I spoke with supervisors about it who would just tell you want you want to hear but never do what they say. They don t vet there contractors. I had numerous crews show up who did not have equipment or would just leave. This company has serious issues and I would not use them. They say they re professionals but I never saw one professional crew . In one instance some one showed up yelling at there spouse, wearing no shoes or shirt then yelled at me that they needed to get people and would be back...never came back. STAY AWAY AND DO NO USE!!

We have had no shows, jobs missing areas of our lawn and promised support from customer service with no follow through.

Only complaint I have is communicating with customer service other than that theyre great

Convienent App. Lousy labor! Cxld 3xs and reschedule 3xs. No thanks the 12yo next door at least shows up!

Horrible!!!!!!! No one shows up! I ve called numerous times and no one shows up. They have scheduled many time but still I have had 4-5 no shows and my grass is still not cut. Don t waste your time with this company. I ve complained multiple times and it goes nowhere except we will get someone else who is also horrible and doesn t show up. Pay the extra money and go elsewhere.

Pretty happy using the app to fill gaps. Would give it 5 starts, but I find most of the time the price is lower than what I would quote personally for my area and have had a few issues being paid for long grass properties lately even when submitting pictures using a tape measure to show the height and when denied the extra fee I ve lost money on each of those lawns considering the lower amount and having to mow it 3-4 times.

They did a great job but $42 to mow my hard that takes me 30 mins with a push mower (so much less with zero turns) wasnt worth it.

In theory, this service is a great idea. In reality, it was unreliable and FRUSTRATING. The first crew that was assigned to us, mistakenly mowed our neighbor s lawn (still not sure how he managed to confuse our lawns??). I messaged him, and he said he would be right back to do the correct lawn.. he never showed. We had a new crew assigned, but they didn t come for another 6 days. It was completed at that time, and all seemed well. However, the next time he was supposed to come, he never showed, but he did mark our lawn as completed. I messaged him, asking why I was receiving a text that it was completed and he responded with, I ll be there within the hour, sorry for the confusion. He never returned. We promptly cancelled our service, and hired a very nice 17 year old to mow for us! He does it for less money, and always shows up at the agreed upon time! This service is way more trouble than it s worth! Don t waste your time!

Ive enjoyed seeing pictures of my freshly cut lawn. My lawn care providers are Awesome!!!

Great way to start off on your own. They keep you busy and you also learn a lot

This would be a minus star review if that was possible. They must contract the work out to just anyone. NOT PROFESSIONAL I cant state that enough. They charged my parents for times they never came and charged extra for high grass that was their fault for the times they charged and didnt cut the grass. I wish i could make them understand the stress that the constant phone calls have causef my parents. Now Im only hoping people read all these terrible reviews and thos company leaves our town-soon

Great job, always. Very caring about the property. Highly recommend!

LawnStarter Lawn Care makes it easy for you to schedule your mowings and set up any other services through their app. You can take pictures with your additional request to make it easy for when you are typing up your request. I also like that I can just have my credit card on file for payment instead of having to write a check for the services.

LawnStarter set me up with great service. Its so easy to have the yard taken care of regularly! And my contractor is super friendly and happy to answer all my questions. This service is awesome, I highly recommend getting in on it!

Easy to schedule lawn service. They let you know in advance when someone is going to be coming out and you dont have to be home. Doesnt mess up your normal schedule. Lawn care is very professionally done and at a very reasonable price.

Ive been using Lawnstarter now for about 2 summers. Customer service is flawless and the Android app is amazing. Christopher Wiseman does great with the lawn service each time. The entire property is wrapped with a sidewalk and it is edged perfectly without fail. If youre in SE Virginia, I recommend Christopher and Lawnatarter above anyone else.

LawnStarter has been great, and hassle free for me. All the mowings have been completed as scheduled and come out looking how I had hoped.

Ive used LawnStarter every since I hurt my back last summer. The mobile app is simple to use and they have great customer service. I would give them even more stars if I could.

Great service. My yard looks fantastic and I never have to worry about it. The scheduling app is super convenient and makes it easy to add or remove services as needed.

Great service!!!! Most important affordable!!

I would definitely recommend any other lawn mowing service than this one. The crew NEVER shows up when scheduled, and then they will over charge you for an overgrown lawn they caused from not showing up. And if you try to call or email they do not reply. Completely horrible and disappointing customer service.

Very pleased! I appreciate that they keep you in the loop at all times.

My lawn is starting to look more like a lawn after 2 mows. Doug does a very good job of making it presentable. Lawn Starter gives me a time window for Dougs arrival and he is always on time. I have no complaints about the service. I

Great service, nice work

My lawn looks wonderful! Chaes has done a fantastic job both times he has been here. I am so happy I found this service. What would have taken me an entire day to complete, Chaes finishes in less than an hour! He is also very polite and reliable. I am really happy with the service and the quality of the staff!

Great job quick easy and no hassle lawn care*****

Eric has cut my lawn twice now ! My lawn looks great ! Thank you !

Easy to use. Lawn looks good. One of these days, well buy a lawnmower for our new house. Until then, we will use lawn starter.

Gregory does an excellent job! Im so glad that we started services with LawnStarter! Its a relief to know that were going to come home to a gorgeous yard after a stressful day.

They always do a great job and its so easy to leave special directions or to reschedule or schedule additional services using their app.

I m was pleased with the service the first week and the prices were good but the service only lasted a week and then they didn t show and couldn t find anyone so I had to go with someone else myself.

HORRIBLE customer service, would give 0 stars if I could. My grass never got mowed, kept getting pushed out by two days because they couldn t match me with a crew... FINALLY after almost 2 weeks of hoping, I was matched with a crew. That crew showed up but refused to do the work unless I paid $300!!! Said It was a tall grass charge well duh!!! My grass is tall because your company kept cancelling on me. Getting customer service was nearly impossible, never got a resolution, never got my grass mowed. Wouldn t recommend to anyone. Getting your grass cut shouldn t be stressful or highway robbery.

LawnStarter is AWESOME!!!! Robert does a great job on my lawn, hes quick and quiet. I took a nap and woke up to fresh cut grass. Given that I am a light sleeper I was highly impressed! I highly recommend LawnStarter and Robert!

I have a lawn mower but I dreaded cutting the lawn after it grew so tall. My first cut was $19 for the back and front lawns. They added a small fee because it was so high but it was worth not having to spend hours in the heat. I love coming home from work to see my yard so neat and trim. I love this service!

The guys from Lawnstarters took a bad situation with my yard and made it much more manageable. I have a bad hip and its nearly impossible for me to keep up with the large double lot I have. Tim and his crew came in, did exactly what I asked, are polite/professional/quick and treated my property as if it were theirs. They ask a very fair price for the work they did and I have other clean up jobs around the yard I intend to ask them to quote so they can help me get these taken care of as well. Cant recommend these guys highly enough.

These guys were awesome! Literally exactly what I asked for in the exact time I asked. Perfect.

Very pleased with the job Phillip has been doing. Thanks a bunch.

This has been the easiest process to get my yard taken care of! my yard looks fantastic and everyone has been very professional with taking care of some delicate items that could be ruined by a lawnmower. I highly recommend this company for all your lawn care needs!

These guys are the real deal Excellent service very friendly had a guy Raymone who has been servicing me for a few weeks now he does a terrific job give this man a raise. The rest of the crew are serious caliber contenders

Lawnstarter did an excellent job on my lawn, and the price is very manageable!

Lawn service was wonderful, on time and affordable.

Johnny always takes time and pride in what he does he is the best lawn guy I have had. Most lawn places just hurry through the job and you can tell, but when Johnny takes care of my yard every single time it looks incredible. Thank you LawnStarter, and thank you Johnny.

Jacob has done the lawn twice now and done a very good job. Lawn has been cut on schedule and for the quoted price. I have no complaints and would recommend

Fast and easy to book service. Lawn looked great after service.

I just moved in and my lease states I have to mow the lawn but I dont even own a lawn mower. I found these guys online and they have reasonable rates and do good work promptly. I highly recommend this company!

Continually rescheduled or simply cancelled days to cut our lawn. Charged us for days that they didnt actually cut the grass. If I could give 0 stars I would. Update - they rescheduled us AGAIN meaning it will now be a month since theyve come to service our lawn. Google REALLY needs a 0 star option.

Unless you like for your grass to come up to your knees, I would suggest not using this service. As you can see below its been 3 1/2 weeks since my yard has been mowed. I called and spoke to a supervisor who told me if I didnt like it, I could go elsewhere and that based on my area they had problems finding crews. Look at the screenshot, they clearly kept promising they would have someone out to mow my lawn, then cancel last minute. OHHHHHH they did offer to pay for any tall grass fees that may be accrued. Theyre willing to pay for their mistake, I should be SOOOO thankful. If this is how they treat customers, I would highly suggest taking your business elsewhere.

Dishonest

I started using them two months ago. They did an ok job cutting grass when they showed up which was very inconsistent. My issue is that they no showed on me the past two weeks and marked my service as complete, charging me. I called and the owner came out and said that the worker marked my service complete but didnt show up and he apologized and said he would make sure somebody showed up next week. However, same thing happened the following week. No show. Now its been over two weeks and i have a jungle in my back yard. My yard looks terrible and I am going to have to take care of it myself until i can find a company that will come by once a week and cut my grass consistently. Small yard. Should be an easy job. WIsh they could just show up and do their job. UPDATE: I just canceled service and hired another company. Dont think I will get my money back.

I recently started using LawnStarter for my weekly mowing. They do a wonderful job, my lawn is finally looking neat and well kept again. I have tried other companies that did sloppy work, so I wasnt really expecting the quality results I received. Im very happy.

best service ever

Professional, easy to work with, and affordable. Coming home is a joy now, instead of a chore! Im so happy I signed up with LawnStarter..... I only wish i had done this sooner!