TruGreen Lawn Care in Chattanooga

Service is very good.

David J. stopped by this cold morning and spoke with me about the fertilizer he was applying today on the yard. . He did his job and spoke to me again. Great job.

The representatives sent to our property have done really good jobs at keeping our lawn in good shape. It looks better than it ever has looked!

Friendly, professional and thorough!

Great job as usual!

I have always received great service from this company!!

Really not worth the cost for what they do.

Great service by TruGreen Lawn Care. Always courteous, do neat and clean service, come when they say they will snd always provide a great summary of the work that is very easy to understand.

The representative came when he was supposed to and completed the job as expected.

I recommend TruGreen wholeheartedly, it s the first time my yard is all green even when it s covered with leaves

Adam G does a great job every time. Our lawn has become a 10 under his care. It was definitely a ZERO when he started a couple years ago. We are very glad he has made it a beautiful place to be. He is always courteous and on time and does a thorough job.

David Johnson does a great job and is very thorough Thanks David J Positive

My grass looks so much better now that I have them taking care of it and the mosquitoes and insects that they spray too

Adam did an excellent job aerating and overseeding my lawn.

I m probably gonna cancel my services but this is a waste. You can t talk to anyone locally and I can t tell if someone has been to my house. I have ring cameras and never catch them there but they always says they serviced my home. Been with them for about 2 months now and can t tell the difference.

Fantastic employees, they make sure to take care of any issues that may come up.

Nijah explained the process thoughly did a good job . Thanks

Technician was prompt and professional in appearance, mannerism and service. Thank you Louis!

The service personnel at this company are great, however the fifth star dies due to their call center being very average to below average in responding to customers needs. Give out a local number for customers......

Professional, personable, and courteous with great results. Highly recommended.

Talked w/cs rep. Leon he was fantastic!

We thought our yard would look better by now.

I appreciate you guys coming back, it will make a big difference. thanks

Guaranteed to clear our lawn on crabgrass..now our whole lawn is crabgrass! They promised to send a specialist on Friday...we have company and changed our schedule to be home..do you think they came..NO! we spent thousands of dollars for NOTHING BUT PROMISES! DO NOT USE THIS COMPANY.... JACKIE BROCK..DALTON GEORGIA

Weed control and fertilizer. Our yard looks good compared to our neighbors because we have lots fewer weeds. Im hoping the Bermuda that crept into our yard greens up soon. Its slow to grow this spring! Travis Morton is thorough, fast, and efficient. He is also careful not to spray on my little backyard garden.

I was very pleased with the service that Blake did on my evergreens today. He answered all questions and I learned a lot from him! Thank you Blake!

I was much impressed by the TruGreen techician that came today. Friendly, knowledgeable, and a great reflection on the Trugeen company.

Yard looks great. Service has been as expected. Would recommend.

Very disappointed that the technician left the back yard gate open when he left. We have a dog that uses this yard!!!

Every year the same weeds come up. One would think the expensive preventive action would keep the grass healthy and green. Im looking for another service.

Great experience. very professional

Payton was informative and helpful on the application to shrubs insect and fungus control. Well done on this and the past visit.

After using another service provider for two years, I switched back to Trugreen. My service tech (named James) has been super conscientious and I have been very impressed with him. I have requested he be the regular person to service my yard in the future. So, that being said, I change my previous one star to a five star.

Fast & efficient.

For the most part, the technicians are really good. They are, however, not very informed on the mixture they are spreading. If you call and speak to a specialist, they seem to just preach about it being a process and that patience os needed. All applications will have to be made before results will truly be noticed. If there werent free repeat applications, their process wouldnt accomplish anything. I have had to request a repeat application for every scheduled application they recommended. It is working. I would recommend repeat applications.

First visit went very well. Samuel was very professional and on time. So far I am very pleased.

Kevon was very professional and courteous. It was a pleasure speaking to him and he did an excellent job. You need to keep him and commend him for his work excellence. Money speaks louder than words. He hit the ground running and never let up until the job was completed. Thanks Jim and Susan Kelly Bridlewood subdivision Ringgold

Richard S, always takes time to talk with me about the condition of my shrubs and trees and advise me on current health conditions and how to manage them properly. I always enjoy talking with him and learning more about my plants. Thanks Richard.

Adam just completed my service for the day and he did a wonderful job!! He was very informative with his answers to my questions and gave good suggestions. Great job Adam!! Theresa Bingham

Keven is a great employee thanks for sending him to do my lawn

J Bryant Was very professional with his work and alway does an excellent job

Kadre was here this morning and helpful. Thanks, Beau

James Johnson was the best one I ve had out to my yard yet, definitely recommend him to any services.

Arrived at 7:00 a.m. so quietly that I never even woke up, and did a great job. Thank you.

Treatment was exactly what was needed to begin the recovery process. Look forward to continued progress.

Early issues corrected and we are off and running with the goal to have an amazing yard this year!

Andrew is my service technician, and is awesome. Always listen to me. And works on what ever problem I have with a smile.

Richard was very knowledgeable and he addressed all my concerns nicely and was very patient with lots of my basic questions.

I hired Trugreen to aerate my yard, and they did a great job. I did not want an ongoing service, but even though I made that clear, they kept putting me on their schedule. Every time I had to call and say I did not want this service only to be pressured into continuing. Then they tell you they need you to stay on the line while they process your cancellation so they can offer you a better deal. Every time you say no, they offer you an even better deal. They do this 3-4 times. Once entangled with them, its difficult to get free. I finally told the CSR (who was very pleasant) that I wanted this canceled, and I would not be calling again and would not be paying for any services. Hopefully, that took care of it. We will see.

Excellent service

The Tech was very nice & friendly and gave us a good assessment of our lawn. This is our 1st treatment, so we are hopeful that we will see less weeds and greener grass in the near future.

My grass looks amazing ! i ve used TruGreen for years and i think my lawn is the best in my neighborhood. When my daughter bought her house, I gave her TruGreen service as a Christmas gift.

Love the app that lets that your servicing the lawn. Samuel P arrived early & came to the door to let us know he arrived. Good experience!

Always hreat service!

I have the greenest grass in the neighborhood also healthy. Half my yard was here when I moved in and was dying. The other half was installed after we moved in. It all looks great now.

TruGreen has not yet addressed the issue that I brought up in my initial review which follows this later review, so I cannot change that review at this time. But I can say that today Specialist Conner applied fertilizer, crabgrass pre-emergent, and broadleaf weed control on my lawn. Conner did an outstanding job; thank you.... I cannot express in words how disappointed I am with TruGreens system. My disappointment that I am expressing here has nothing to do with the technicians who come to my property. My disappointment has everything to do with TruGreens notification system. TruGreen needs to acquire some IT people and developers who actually know what a computer system does and is capable of doing. I have asked TruGreen over and over again and again to notify me in a timely fashion of upcoming services and what that service will be like, and TruGreen will not do that. This morning I got my first notification that TruGreen will be at my property today to perform aeration and overseeding. That lead time is unacceptable

Ashton was respectful and courteous as well as efficient.

So far good

Professional and effective. I appreciate consideration for my pets security as well.

They need to pay attention to detail

Bryant was super!!! Professional, courteous and very helpful. Thanks

The weed control works well.

I appreciate the communication that TruGreen provides on arrival time. My yard was really green after the first application.

I am very pleased with TruGreen! From my first inquiry until now, the services provided by all representatives as well as my recent lawn service by Joseph Huckaby, have been exemplary. They are first class, professionals with a genuine regard for customers.

The technician forgot an area I spoke w him about, and also the original person I spoke to When signing up w TruGreen. They are coming out again next week. I m sure it wasn t intentional. It was the first visit.

Adam did a great job. He is always friendly and nice to chat with.

Friendly service, Jenna that came out to complete my service today was great.

I like the year around service l get from TruGreen.

Our lawn never looked any better.

My Wife and I had the pleasure meeting Joseph Huckabey . A TrueGreen specialist on weed control, among other job titles he has. In our opinion his is a TRUE,REAL SPECIALIST!! A very hard working young man, Really knows his Business,and what to do. He is very knowledgeable,and very helpful in explaining everything he does and knows how to handle situations that can help us understand,what he is doing and what to expect from his work. We are going to request Joseph Huckabey , every time we have a service preformed on our yard. We have used TrueGreen in the past, but we will continue using TrueGreen with Specialist like Joseph Huckabey! This is the best hire we have seen from TrueGreen! Hire more like Joseph!

Friendly and knowledgeable service

The tech was on time and answered all of my questions and seemed very knowledgeable about the grass and weed issues I was having.But I m extremely tired of all of the follow up calls trying to sell me mosquito services. If I get one more call with add on services, I will be canceling my service

It was a very professional job. Our new technician did a good job. True Green is a very responsive and helpful company. Thanks

Adam G was thorough and knowledgeable, and answered several questions. Good job!

Professional courteous Rep Timely let me know he was at my home

Bryant did a great job. He helped educate me about my lawn and the specifics of the plan for it moving forward. He worked quickly and left detailed information about his visit.

Special thanks to Conner for coming to re-service our backyard weeds!

Conner, the tech is very friendly and does a great job. He is also able to answer any questions.

I have used TRUGREEN for 15 years and have been pleased with the results. Today David Johnson was the specialist who came out to put my pre-emergent weed control down. He was very professional and explained how this wintertime application is so important. We have hard core weed problems living in SE Tennessee amongst stands of trees. David s patience with me prompted this review .1st one in 15 years.

Very satisfied today. Thank you for your hard work

Great team. Professional and talented.

Great job Larry S! Went above and beyond on our service today! Thanks for an excellent job!

I tried speaking to a customer agent for a quote (Brenda). I was surprised how rude the agent was. At the end, she just hung up the phone on me. If thats how they talk to new customers, I can only imagine their service. Really disappointed.

They call me constantly and pester me into trying to sign up for the service no matter how many times I have told them to stop calling me.

Awesome staff and work hard to get a better lawn.

Techs always have a great attitude and quality service.

Trugreen is a great company!

One of the best companies I have ever had . Techs are amazing

Great company. From the sales persons to the ones doing the actual work. Trugreen makes sure you, the customers, are happy and educated when it comes to your lawn care needs.

The transformation of our lawn has been incredible. Thank you!

Great technicians, very friendly and helpful.

Great job

Alot of weeds.. once you cancel service,they will call you relentlessly trying to get you back.

Here is a photo taken today on April 4th. The lawn looks great! The technician was knowledgeable and took time to answer questions.

Eric Scroggins did our last application of mosquitos spray. He went above and beyond our expectations! This time we had Junior Demorcy he did a fantastic job spraying our lawn for mosquitos. He did a great job covering the entire lawn even at the fence line. Super happy with the product as well. We used to not be able to sit in the backyard in Chattanooga due the mosquitoes after March. Now we can use the backyard year round.

The absolute worst company I have ever dealt with. Do not give them and credit card information. They bill you continuously without your consent.

Always very punctual and ask if I have any concerns.

Courteous and professional service.

Wonderful service! Why is there an area in the backyard that has no grass? I paid for aeration this past year but it is bare?

Truly professional work

Has been taking great care of our lawn since 2019!

Joseph that comes out and does our treatments is so sweet !! Very knowledgeable! Respectful! He is just really good!! Josh the area manager is very nice and fair and all about the customer being happy with there service !! He wont hesitate to come out walk and talk and go over any and all concerns you may have !!

Great work and the service was done well and professional

I was sold on Tru Green because they had a service to get the weeds out of my grass and flower beds. I even was was charged extra for the flower bed service. Now that I am having trouble with the service, I am told Tru-Green doesnt do that. Of course when I want to talk to someone at Tru-Green all I get is the answering service with NO access to anyone at Tru-Green. Oh, they will leave a message and MAYBE someone will call. The level of customer service is awful. Once they get you, they forget about you. This is for the Chattanooga Office.

They were on time, had the knowledge to answer questions, very professional and polite. Graat customer service

Although I have requested that techs come to the door before service, this is the first person to do so in a very long time! He was knowledgeable, was thorough, and was able to answer our questions! He did the whole area around our yard and bushes. Most techs don t despite the fact it is well marked (we are on a hill). We are retired and at home. Yes, we watch!

I ve had true green for several years and they have done an excellent job on my yard. If I see a weed I just call and they come right away to fix it at no additional cost.

Great customer service, yard is starting to look great.

Marshall was thorough and helpful.

I still have a yard full of weeds an no one seems care have asked several times but you guys never sprayed my yard for weeds you seem to just do your own thing nothing for my problem

Excellent

We appreciate all the quick, professinal, courteous, service we got from Peyton.

Adam provides excellent service.

Great job! Thank you so much!

Tru green does a fantastic job. Always on time, very helpful and always lets me know whan they will be arriving.

Initial contacts with rep were satisfactory, and techs are pleasant and professional. Mosquito Control works well.

Clarence was very helpful today, and answered all my questions.

It works! I get lots of compliments on my grass now. In comparing to my neighbor who does not use this company, theres a difference of night and day. My lawn is beautiful, green, and weed free. I have been very pleased with your service.

Eric came out today. Of everyone over the years, he is my favorite...such a good personality. All the employees have been wonderful and attentive. Great company to work with.

3rd appointment. My yard is definitely improving! Justin, my technician, is very personable and answers my questions with very knowledgeable answers. Positive

After a year and a half of treatments and over $1000 spent, this is what my yard looks like.

Louis did a great job treating the lawn and answered all of my questions.

The reason for your five star rating today is due to your service tech Jahaad! July 12th my yard was treated with the wrong chemical. Please refer back to all treatments form my lawn. I have on multiple occasions tried to reach the Chattanooga manager, Josh to no avail. He has yet to return any of my phone calls as of this date 8/8/23. All we want is for someone to communicate with us and come out to assess the situation. So we can get this matter resolved. Jhaad did an excellent job today. He went over and beyond trying to rectify the mess up from 7/12/23 service. Hopefully, this will help fix it. Jahaad is an asset to your company!! I still wait to hear from someone at Truegreen!

Everything! I like my lawn looking healthy and taken care of. I think your entire property is elevated because of it. I cant do it all. This company will show up, treat, and recommend regularly. Thank you!

The service tech was on time, neatly dressed, and polite. He asked property lines questions since he had not been here before .And answered follow up questions when he was finished. So, the stars are for the service tech, not necessarily for the business. The fact that I have a few really thoughtful, talented service techs is why I have stayed with this business over the years.

Good company with excellent employees. I have been pleased with how quickly they have rescued my yard from the lack of performance by previous contractor..

The service technician was very through and very informative.

Prompt response & excellent communication on what exactly is planned. Excellent results & look forward to a very green yard, free of weeds.

We, Association, have utilized their services more than 20 years. All concerns and complaints were addressed. Professional and friendly staff. No weeds, beautiful lawn, and no complaints.

Great service knowledgeable staff!

Excellent company, they do excellent work

This was my first interaction with TruGreen and I am impressed.

Samuel was very friendly and explained the application completely.

Depending on the service some excellent and others vary.

Very happy with the aeration and seeding of my lawn. They did a thorough job and put down a good amount of seed. Also they had no problem answering our questions. Great service!

Connor was very helpful answering my questions very knowledgeable person .(Conner is very good professional grass just didn t do good at all )

Great job as usual.

I ve been happy with their service.

Back yard needs a lot more focus. But overall service is starting to work

The Trugreen guys are always friendly and professional.

It s been a great experience and I appreciate it . I paid for a package deal. And that was all I wanted . So do not renew me for another. Well you can t so I think my original visits are over with so please don t start begging and begging.. to renew again thank you for your services.. yall did an excellent job. But we are just finished .

Excellent dependable professional great service

I believe the tech who came to see me was Zach. I appreciated his helpfulness and Yes, sir attitude most of all. The prices were ok for me, but not for another person who pitches in on the bills. I wish there had been a way to pay him for the consultation, esp. with the respectful attitude I mentioned...

I couldn t be more disappointed with the results. After almost 1.5 years of using their services I was finally fed up. I called to express my frustration that during the entire time I ve been using the service I have had weeds rampant throughout my yard. There were also times in which I received a notification that they were at my yard performing a schedule service, and come to find out they were never there, as proven by my wife who works from home and my nest camera. So when I called recently to express my frustration, I received a return call from Sarah, an account manager. She started off very sweet and professional, but immediately started to explain that their service does not guaranty weed control and she was giving me her scripted explanation of why I should allow them to continue treating my yard. My neighbors yards don t have weeds, and I am the only one who uses True Green. Its ok for me to expect good results, especially because you advertise weed free lawns and satisfaction guaranteed. I m not satisfied, and you tried convincing me why it s ok for me to not be satisfied. Avoid this service at all costs, please.

They renewed our plan and charged us without our approval. They call constantly trying to win back our business. Most annoying company ever...do not use them!!!

Called for quote and spoke with Mark in Jacksonville Fl. Very high pressure and he called back next day with a much better offer after he claimed to have visited property. Hung up when I didnt accept his great offer. This is the most unprofessional experience I have had in a long time. I will never use TruGreen!

I was just driving across C. B Robinson Bridge in Chattanooga and a TruGreen truck was dumping chemicals in the road and my windshield. I passed him and he became angry and passed me and threw his middle finger up at me. Only a driver with a beard in his truck. Completely rude and unprofessional.

Unfortunately didnt see results although they are expensive.

I was driving down the freeway next to one of the true green vehicles when their side compartment came open and peppered my car with random tools and Poles. The driver of the vehicle didnt care enough to even pull over to see if I was doing OK. Instead he sped up and got out of there. This isnt the type of company you want working for you. Yes I called the main office they told me there was nothing they could do youll have to call the police. In case youre wondering I do have a police report number

The hands down worse company I have ever worked with I have no clue how they are still in business called them several months ago to go over how they could take care of my Bermuda yeah and the rep for them told me it would b no issue and they would have it looking great. Long story short after a few month and several wrong applications for a Bermuda lawn I find out thru the local office that they don t even do Bermuda lawns. And then how to they try and fix their mistake well not but giving me a refund or anything like that. They blamed it on my not know what they do and don t do as a company and then charged me to try and fix it. I have been trying to call the local Chattanooga office for days now to cancel any and all services with them but you can t get thru to anyone so I guess I m just gonna have to get my lawyer involved at this point. Stay away from this company they are aweful. If you don t believe me just look at any of the other reviews on here and you will see how bad they are

The absolute worst company, I would get zero stars if I could. I prepaid for 6 month application for mosquito protection that was supposed to be a continuous monthly contract. They showed up one time and I had to call to schedule the next treatment, which is completely understandable being the second treatment. Again they never called to schedule 3rd treatment and when I called I had them launch an investigation into the reasoning behind why it was not automatically added to their schedule. I never heard from the local office or corporate. 4th treatment the exact same thing, except the customer service representative was extremely rude, dismissive and unhelpful. I DO NOT RECOMMEND this company for anything!!

They are not performing a complete service. The tech sits in his truck in front of the house for 20 minutes and then only sprays a small area of the yard with a 1/4th full backpack sprayer. Then he is gone before I can get out of the house to talk with him. The service was to be full yard spray weed control and fertilizer. I have a very large yard that is covered in weeds because TruGreen does not hold their techs responsible for complete service.

We had a horrible experience. They killed our beautiful lawn, then would not contact us back to come investigate the problem. They never killed all the weeds. They would leave the areas around the driveway untreated.

They do a great job of getting the weeds under control (and will come and re-treat if youre not satisfied), and cutting down on the mosquitoes so we can enjoy our backyard during the summer.

My grass is absolutely lush and beautiful after one season of using TruGreen. I highly recommend this company.

So disappointed. I recently moved into this beautiful neighborhood which at the time my grass was beautiful. After a couple visits from True Green, it s dying!

Run as far as you can from these people! Weeds everywhere, never show up for appointments, they dont care.

Our yard is struggling so I am not sure about using them next year.

What a scam!!! We have used Trugreen for several years now but have had a few issues. We cancelled them once but after speaking with someone decided to give them another chance. What a mistake!!!! Now we are really sorry we gave them an opportunity to make things right. They decide to continue service whether you contact them to renew or not. Honestly if youre considering using them you should forget it. They are not worth what you pay and their not a well run company in my view. They also never actually eliminated the weeds and in the process of treating our shrubs they killed several bushes! Evidently this company does not care one iota about their customers!

They do a good job of targeting weeds.

Great place to get your lawn treated!!

Full of lies and broken promises.

I guess I should have came here and read the reviews before hiring TruGreen. The pre-emergent they used did nothing to the weeds in our grass. That was the first problem. Our representative, Elijah Pauley, came out a few days after our first service. After walking around our property he mentioned he would send the truck back out again in two weeks. Said it was on him when they come. Well, they never did. That s fine. We don t want or need anything free. All we want is for people and or businesses to do what they say. We called to cancel the service today and all we got was attitude from Elijah. Do your job kid. Do what you say you ll do. Treat CUSTOMERS with respect! It s that simple. He is definitely unqualified for the position he is in. Go to your local Ace hardware store and talk with them. They will tell exactly what you need to put in your yard and when the best time is. Do not use falsegreen!!!

True Green is a top-notch, professional lawn care service. They offer all aspects of lawn, shrub, and tree care. Jeremy and Cecil provided annual over-seeding and aeration and they were great. I highly recommend True Green for you lawn care.

Great people to deal with.on time. First visit was great

Horrible in virtually every aspect. No visible results on lawn or shrubs, in fact it appears to have further deteriorated. I discussed their poor performance with them over a year ago and mistakenly agreed to give them another chance. Im writing this as I wait on hold to fire them. Of course, at 12 minute wait mark, it says will be 30 to 45 minute wait. Its like a bad joke. After 15:21 (min:sec) it hung up... (I know this is unbelievable but its all true). The recording just called back continuing the wait message, wow.

I use Trugreen for all my lawncare needs. From grass to shrubbery they help me keep my lawn looking great! I also have them spray to control mosquitoes. The results have been better than I could have ever dreamed. We go outside with out dogs and enjoy the day mosquitoe free!

Called this this company for a price on treatment I had some questions about pricing the guys said you know what man see ya and hung up on me

My technician, Chris Wegley, was very knowledgeable about my lawn condition, and made good recommendations for what I can do in between his visits to optimize my lawns appearance and health.

3 yrs of service and still have Dallas grass, and Crab Grass Problem. They cant seem to get it killed. Front yard looks great for most part. Backyard is another story. Attempts made after year 1 ( I wanted to give them a chance) to get this fixed. Nothing seems to work and Upper management will not respond to calls. I have to call back after almost every service to get a retreatment due to this problem, but yet still nothing changes.

Completely lied about their services. They said they had completed my service. However they didn t realize I was home and had 5 security cameras going. They text saying they were at the house and left in 8 minutes on a yard that takes them 30 minimum. Called and they still say they did the service. This is not the first time they have lied. How many people without cameras do they cheat out of money?

They routinely canvas my neighborhood door to door trying to drum up sales. Their salespeople have been doing so without wearing masks throughout the course of the pandemic. Ive called and been placed on the do not call/text/door knock list multiple times, and yet every few weeks I have a salesperson ringing a doorbell without wearing a mask. Im not in the market for lawn are services, but if I were, the company that shows that kind of callous disregard for the health and safety of their workforce and their potential customers is the last company Id choose.

They didn t show up in July, so they came in August and charged me double to make up their lost income. They did a shoddy job and now my lawn has brown and yellow spots in it. Customer service is a bunch of associates answering the phones at home. The manager, Bradley Todd, is unresponsive. I ve been leaving messages for days and no one has called back. I am getting rid of these people and hiring someone who knows how to do their job, and actually cares about their customers!

In one application Truegreen managed to kill the grass and leave the weeds in my back yard. Im devastated. If you read the reviews, this has happened to others as well. I want a manager to call immediately and make this right before I call my lawyer. A better, healthier lawn is on its way. We guarantee it. This is your promise.....youve been servicing my lawn since February and it looks worse now than ever. My neighbors lawns look better than mine, and they dont even treat their lawns.

They call and tell you they wont be coming, because it is raining. Then they come in the rain, and I am charged. Havent had service since March, and cant get anyone on the line to talk to.

I have had Trugreen for last 3 years now. My yard could not have been any worse than it is now despite signing up for multiple services. Dead grass after lawn service. Lots and lots of weed. It feels like they don t just care. No body picks phone calls. Negative

They did a good jobon all of it.

My last two scheduled treatments were cancelled and I was notified by a text. Upon calling the number on the text, I am told it was cancelled upon customers request. That is not true as I did not cancel. Getting in touch with someone who can resolve the situation or give me answers is impossible. Calling the local number is the same as calling the main national number. I made the mistake of a prepaid service for a year. I am paying for cancelled treatments.

THEIR SERVICES ARE THE BIGGEST RIP-OFF!! MY YARD WAS IN NEED OF WEED AND FEED AND SEEDING - ALL THE SERVICES PROMISED TO ME THAT I NEVER RECEIVED. I DONT THINK THAT THEY EVER EVEN WENT INTO MY BACK YARD WITH ANY OF THE TREATMENTS. MY YARD LOOKS JUST AS BAD TODAY AS IT DID 1 YEAR AGO. DONT WASTE YOUR MONEY!!!!!

Not worth my time to respond. Management didnt respond to me after I had requested assistance on three occasions. Id done!!!

Do not use this company. They do not do a good job on the lawn and most techs show up and are gone within 5 minutes. Weeds got worse in my back yard while they were treating my lawns. I also had a rental that I put on my account and when I cancelled the account, they kept it active so that I would run up a bill. I started receiving collection letters in February for a service I cancelled back in Oct/Nov. I had spent multiple phone calls addressing the fact that I had 2 accounts even though it was supposedly fixed multiple times. The best part is after costing me over $300 and wasted time on the phone, they still call me occasionally asking if they can put me down for service. They always say there is someone new over the account in this area and things are going to be right this time. I will never use them again, not even for free.

This place is a scam they take your money and do nothing.

I called 3 years ago to inquire about some work, I decided not to go with Trugreen because of the contract. Since then I get around 1 phone call a week from them wanting to come do some yard work. Every time I ask to be taken off of there call list and it never happens. They are extremely rude, they hang up on me, they ve called multiple times in one day before. Every time they call it s from a different number so you can t even block them. If you are not absolutely certain about needing work done do not give them your phone number. I ve since gotten yard work done by another local company because after the ridiculousness of there phone calls I would never give them my business. I don t know if there service is good or not nor do I know if the relentless phone calls are from the Chattanooga branch or some corporate office. I m just hoping to never receive there phone calls again.

Used TheGrassisGreenerLawncare prior to their being purchased by TruGreen. When I received the TruGreen lawn treatment, it was not of the same quality and result. In addition, I was also told that my account would just carry over and there was nothing I needed to do other than enjoy TruGreen. Fast forward to them sending me bills for treatment when my former service was set up to be debited and paid without me needing to do anything but enjoy my green and weed free lawn. Now Im getting notices from a collection agency. Ive paid their bill, but wanted to say thanks? for the excellent ruining of the service you took over for a wonderful group of local lawn care professionals. Never again TruGreen. I should have learned my lesson from 13 years ago when I used TruGreen at a former address and had poor service there also. I should have immediately cancelled the service when it was taken over by this less than capable company. Lesson learned is go local and avoid the big companies that could care less about the customer.

I had this service for a while, then I went with another company. FOR THREE YEARS, Ive been asking to be put on a do not call list, and they KEEP CALLING. This is bordering on harassment. Ive had to file complaints against them with the FCC and the Better Business Bureau. They will not leave me alone!!

This may be the absolute worst company on the face of the planet. Do not be fooled by their trickery.

They killed my lawn and refused to fix it after two years of service with them.

VERY poor customer service, this company either needs to re-train the employees they have now or fire everyone of them and start over. No company should call their customers three to four times a week. After you talk to the customer, it should be noted in the computer that the customer has been spoken to, I seriously do not think any of their customer service people know how to use a computer. Spoke to a manager who promised I would receive no more phone calls. Their customer service sucks! Come on Trugreen- get it together

I will never use them again, they charged us for air raiding our yard with seeding at same time and the air raiding didn t work, did not make one hole in our yard. When I called to complain they came back out and the two young men said our yard can t be air raided. They wouldn t give us our money back!!! So I canceled all services with them. Now they call every day sometimes twice a day which now I told them this is harassment!!!! They just don t stop. I don t recommend they for how much they harass you. Told them to remove my number and they still won t. Don t sign up with them because if you cancel they won t leave you a lone.

Im a new customer change one company thinking this will save me money and the way they wore offering their services I thought how lucky Im I now I regret big big time they not doing what they promised to do but destroyed what I had people please dont do business with true Greenwhen they come to your house I recommend to keep your eye on them because they dont do what they supposed to do the guy came in do do ferilize and take care of the weeds and he supposed to spray with hose the area we have an half an acre and lots of weeds so he used his backpack spray instead spraying just spots when I called to ask if it was the right way to do customer service said no he should use hose and resend him to redoit he told me that something was broken at the time that is why he used his backpack next time he did the service he spray on my newly planted trees and destroyed them and and the tree and shrubs service destroyed my roses burn them they all covered in burn

Booked Trugreen and prepaid for a year of service. You better watch them close, as I am sure they cut corners and dont do everything that they are supposed to do. After one year my weeds are all flourishing, but all my grass is dead. Would not recommend.

PLEASE READ THE REVIEWS FIRST!!! Or be sorry like me. You never get a second chance to make a first impression. Trugreen take note. I m usually a consumer driven by reviews. This one was a mistake on my part. I didn t look at any. Read about their treatments. First visit speaks of climate, soil, grass type, weed analysis. Personalized care. I have a camera system. The guy came out, hung his card in my door, walked back to his truck and got the hose out and started spraying. About took a plant out in the process. From pull-up to pull-out was less than 9 minutes. Never saw any analysis Only then did I start to read the reviews. Oops! Anyway, I called them back. After waiting 20 mins the call was dropped.Called back and accidentally hit the sales dept. I was answered in less than one minute. Explained my issue to her and was told it was the wrong dept. so she d transfer me. Again I waited another 20+ mins. They re really good at snagging customers I guess but once you re in you fall back in the priority line. Even the company s reply to negative reviews Are mostly done in a copy, add name, and paste approach. After that I was done. Canceled my service. Upon reading the reviews it seems they hassle the heck outta you after canceling so if that happens I ll update this review. Nothing in my yards health has changed for the better BUT it s been only 4 days so I don t really wanna bash the treatments until ample time has been given. Again the first initial visit is when you re supposed to be in an impress the customer mode. If that was it I completely understand why their reviews are bad. **update** So, yes the hassling is real!! When I canceled it took me telling the rep 3x with a firm NO that I don t want a follow-up, I don t want a customer rep, and I don t want one free service along with the rest of what I ve repeatedly said no to. I don t want anything but out. Unbelievable how frustrating it is to make yourself clear only to be asked again and again if you re sure. Hung up the phone. That was yesterday. This morning I get a text saying a rep is coming out to do a free service. UNBELIEVABLE!!! You guessed it, ANOTHER 10+ minute phone call to a company I ve already walked away from. Again having to tell them NO!! So I layed into the lady asking why the hell would someone setup service after being told not to. Surprisingly she didn t seem to have a good answer. This is not to mention it s been less than a week since the rep came out and sprayed. They themselves will tell you that you shouldn t spray more than once every couple weeks. So I guess they were gonna kill my grass? Anyway, I ll update if this guy actually shows up or if I continue to get hassled.

I had another company here in town and I had a problem a few times so I called Trugreen and that was a horrible mistake. I asked them to come and give me a quote and the woman said she had a visual of my property so there was no reason they would have to come out. Well I don t know who s yard she was looking at but it sure wasn t mine. They came out and sprayed in one place and not the rest of my yard. I called them and told them about what he had done/or not done and she said she would get him to come back, I asked her to have him be sure he talks to me, but he never came back. I called the company I was with before and told them I was sorry and could I start back with them and the girl was so sweet. A friend of mine apparently had had them and she said I wish you would have told me you were going to call me and I would have told you not to waste your time as they were awful. I usually don t give reviews but I thought maybe others need to know what they are spending their money on. Not good.

Used service for a year - killed my lawn - after a years service I sent in a soil sample and my chemical levels were 10 times higher than normal - pricing new sod and changed service - I shared my results to one of their solicitors and never heard another word - I have the soil sample paperwork to verify ....

We have messed with TruGreen for over a year and our yard is still full of bare spots. Last Summer, they came out and sprayed something on our grass and KILLED it ALL! I had nothing but mud in my yard until late Spring when the crab grass started coming back up. We called and called and they always said they would fix it. We had the same experience as many others here: I actually saw the guy come out and do nothing but go from his van to our door to insert a bill! It listed the services provided and he did not provide any service. Our yard is full of bare spaces and after cancelling our service they promised to make it right, but have not. They rarely show up and when they did this last time, after my husband complained and threatened to cancel again, they show up with a huge aeration machine that he could not get into the yard (we have a very small yard with steps that lead up to it). My husband cancelled again and they called to find out why. They are laughable if it were not that they are charging people a LOT of money for nothing! My advice: DO NOT use TruGreen! You would be better off to get the stuff and do it yourself. And TRUGREEN: Please do not say that you would like to make it right or ask me to reach out to you again! We have done that multiple times and still got the worst service!

3 no shows and no call except 7/17/20 text that could not treat.due to dog in yard. Company made aware up front that I would make arrangements for dog to be put inside or outside pen. I have spent time making sure I was at home during the two 6 hour windows of time to arrive , as well as home during yesterdays 4 hour window. I received a text stating couldnt provide service due to dog in back yard. Covid may prevent going to a door, but office could have contacted me that employee was at my home, although I heard and saw nothing to indicate anyone in my driveway. A complaint was attempted to be submitted on TruGreen app, but cannot guarantee jt went through. Telephone call to company today only resulted in yet another scheduled day to be set up. There has got to be a solution to this problem.

This company continues to disappoint! It s always up to me to ID problems and issues for both lawn and shrubs instead of them finding and solving them. Have called now 3 times to get application of fungicide to lawn! Getting a supervisor involved makes no difference! We ve had this service for a couple of years and my back lawn is a sea of weeds and bare spots. Definitely canceling this service...a TOTAL WASTE of money.

My issue was I had sold my home and thought I had cancelled my service. This communication did not get to the service team and I was charged with services I had cancelled. On line, it showed no charges. After at least three separate calls, somebody sent me documentation that services occurred. I paid it, but I feel abused. The original service provider, the Grass is Greener, had been bought out by TruGreen.

Kelly was very helpful.

UPDATE: I wrote much of this review in June 2020. Today, our money has to go further, so, who has time for poor service and poor products? Its now almost September and my yard did not improve and the service GOT WORSE. Here this: True Green, YOURE FIRED! I am a new client and I had a service call today and the guy simply got out of his truck, placed a note on my door with the service provided. The thing is I was home and NEVER saw anyone in the yard. I went outside just as he was getting in his truck...called him over and he didnt even know why he was called to come out to my house. I called last week about seeding and was told that True Green only uses one type of seed (not the kind of grass in my yard), yet, today the True Green professional said they did. So, I called my local branch (heads up you cant call a local branch...all calls are routed to a call center). I was told I could have the proper seeding done but they couldnt add it or price it. Interesting, because when I signed up...everything was fine. Now I am supposed to wait on a call from someone to help with the issue. I am skeptical that they are actually doing the whole yard...I never see them and I work from a home office and can see my entire yard.

Beware before letting these folks on your property. They oversell and underdeliver. This our second summer of using their service...the promised two years to a lush, green lawn. Not a chance. I m convinced they actually killed my lawn this year. Find a local company...that what I ll be doing.

I never saw or talked with the technician. When I called Tregreen to ask, they said to follow CDC guidelines regarding COVID-19, they cannot knock on my door. I asked the technician to call me on the cell phone on his arrival. The company said no. He cannot use his person cell phone and he does not have a company issued cell phone. Since I cannot see the evidence of the service on the trees or shrubs, the only thing I can see is an invoice on my door and an update on my account. But my last request for re-service did not even have those, despite the automatic notification a day prior to the scheduled service. When I called to inquire three days later, the office said the service had not been provided, maybe the technician had some emergency. But if that is the case, why did Truegreen not notify me? Every time I called, the person I talked to would apologize PROFUSELY, every two seconds, and would enter my requests and complaints on my account. But they were NEVER addressed. To this day, TG still calls my home phone instead of my cell phone and still refuses to knock on my door and step back as far as he wants. Once I sent an email to the company to complaint, and the they responded by offering a free re-service, which is included in the contract anyway. Besides, whats the value of an offer if the service is not actually given? Talking to them is like talking to a stone wall. Once they got your money, they will not do anything for you besides proving lip service.

Ughhh..even trying to get an understanding of specific services for my yard was frustrating. There is no way to contact a local office (?) and none of the three customer service people I talked to could help me. One even said Ive got a number you can call. I thanked him, and discovered the number was for homeadvisor.com. In a way Im grateful for the poor service PRIOR to becoming a client (more so now that Ive read the reviews).

So tru, when a company gets too BIG and buys out the smaller companies, the right hand doesnt know what the left hand is doing, and dysfunctional service happens on all levels. STAY away from this company! I am told Grass Monkeys does a stellar job.

Service technicians are friendly and competent.

This is the worst company I have ever dealt with! They fail to properly communicate; every person you talk to tells you something different! Some of the people who come out to apply do NOT do the job. Every single month I have had to call and complain for one reason or another. Granted, they do provide free re-apply, but I should not have to call every month for something that isnt right. It has been WAY more aggravation than it has been worth! I will never do this again!

The local company I was using did an amazing job keeping my fescue beautiful and envied by neighbors, unfortunately they were bought-out by Tru Green. I had my doubts because I had used the company yrs before and was dissatisfied but decided to give them a chance. Big mistake. But if you want grass seed spread in flower beds, large patches of moss, violet weeds, centipede grass choking out fescue, and ground cover killed by the tech who thought it was weeds....sign up.

Have a great service

Worst service ever would never use this company ever again

We live in a subdivision with specific rules about no soliciting yet people from this company continue to show up. Today, one of these reps ringing a doorbell woke up our sleeping one year old. Corporate / local office has been called before but yet its still happening. Its getting absolutely ridiculous. Theres a sign at the entrance and Im assuming the employees are aware of how to read.

TruGreen Lawn Care has been servicing my lawn for a year. When they began, my yard was a mess, full of weeds. I used bags of Weed N Feed from the big box stores with little success. After the 1st treatment the weeds were in poor health! By the end of the summer, 90% were totally eradicated. I did use their mosquito defense and it was perfect! They treated as necessary and the yard was usable an hour following treatment. Their advance payment plan saved me a few dollars too! All in all, I recommend TruGreen!

Stay away..Horrible customer service, if you are lucky to get connected. Pre-paid for the entire year and yet got bills for individual service. It appears that sales team is eager to sign new customers with scant regard to customer service and follow-up. Big disappointment! I recommend exploring local options instead of TruGreen.

You never talk to a local person. Poor service. My lawn looks likes s__t. Do not use this service.

Peyton was my lawn care guy today.He was very nice and informative.I voiced my concerns that mosquitos were still swarming and my grandkids as well as myself were bitten after the initial treatment. He explained what he was going to do and afterwards made suggestions on how to keep mosquitoes activity down

I have only been a customer for a few months. The first visit went well and some weeds were killed. Had to call TruGreen back for weeds that were missed. On the second visit the technician applied weed killer again but several areas were missed. I am not sure why no weed killer was applied to these areas. Hopefully when they return these areas will be taken care of and I will be able to give a more precise review.

Used to be with Scotts, but they were bought by TruGreen. I have not been happy with the service since TruGreen has taken over. Major Issue: YOU CAN NOT TALK TO A LOCAL PERSON!

Do not give TruGreen Chattanooga a dime of your hard earned money! I get a sales call for pest or something around 8pm last night. Problem number #1. Do not call me with sales pitches at 8pm. I tell the guy on the other end of the phone that I am not interested in his service and before I can even finish declining the additional service offered the guy hangs up up on. I called and canceled my service first thing this morning and I think anyone else who reads this review should do the same. There are plenty of other companies out there that will do the same job or better and have respect for their customers. Unacceptable.

Dissatisfied with their service, they spilled dry fertilizer, and didn t properly clean it up, so now I have a large burn mark. It took about a month for follow up from supervisor. My wife also stated they seemed to be in a hurry. Improperly trained employees. Do the least possible bit of work. Poor follow up. Save your money, find a local lawn care business to fertilize your lawn or do it yourself. This company just not worth it.

Cancelled my service after numerous attempts to allow them to remedy persisting issues. After several months of service, no noticeable change (at all) in my yard. And I had to have them come back several times to get spots that they just missed. I basically threw away $55 a month. Would not recommend.

Impressed with knowledge of their techs. They took time to answer questions.

Terrible customer service. Got the mosquito treatment on 9/13/19 that was a Friday. I waited till the following Monday to call and let them know it didnt work and that my son had been bitten multiple times (over 10). I was informed it was a law that they couldnt spray but every 7 days. I dont know if its an actual law or not cause other mosquito companys have came and sprayed again before 7 days. I was told they would come the next Friday 9/20/19 and they did not come. I then had to call again and see what the problem was. I didnt really get an explanation just told they would come on 9/25/19 which they did not come. My husband called today and they had no explanation and they guy he talked to said the techs dont work on Fridays but that is the day we got our first service. I just want to get what I paid for so we can actually go outside and enjoy our porch. They didnt even spray the whole yard the first time they came out. I have a small yard barely an acre its sad that they cant do any better then that. I just want to be able to enjoy the porch we built this year.

I have been highly disappointed. Would NEVER recommend. First, my customer rep was very active when getting the service contract set up. He was calling and texting very responsively.... until my check cleared. After that, not a word. I called and tried to find another rep to keep in touch with and was told the 1-800 number is my only option. Second, after the first 4 services, I noticed only 1/3 of my yard was looking pretty good (the front yard). My side yard was still full of weeds and my back yard was looking terrible. I called and they said well, if it doesn t look right after 7-10 days call ya back because if we treat again it may harm your yard . Of course, 10 days later it was still bad... which just means it s on me again to call. Come to find out, since my wife was home to monitor them on the 5th service, they were not treating my whole yard - only the front. I had a long discussion before agreeing with my rep that it s the whole yard and I was reaffirmed that YES, the whole yard. My wife spoke with the rep and sure enough the ticket said only the front. I then knew why he was willing to negotiate the price... cuz he was only giving me 1/3 of what he promised. Third, I was supposed to get aeration service. I haven t seen one dirt plug in my yard all year long. It s like I have to be there and babysit them to be sure they do what they promise. The only thing that seemed to work decently was the mosquito treatment. I was actually pleased this year. We moved in last year and got eaten up all year. This year, hardly a peep from the mosquitos. Assume it was their service. Unfortunately, summer has extended longer than usual and we have seen quite a few over the last few weeks. Disappointed they didn t suggest or reach out to extend the service. Overall, we got ripped off for 4 services, customer service has been bad, and no monies or additional services were offered once they were caught not providing the agreed upon service.

If you need an accurate review, look at all of the 1 star reviews. They are true! I have never experienced a smoke and mirrors company quite like TruGreen. Customer service is less then terrible. The on site technician talks out of both ends of his mouth without saying anything. He is good at telling you things, but doesnt have the knowledge to make them happen My lawn has not improved at all. I was signed up for aeration and overseed and they came out and did it. However, they never gave me advance notice and it hasnt rained in 2 1/2 months to any extent in this area of Tennessee. The ground is like concrete, and they aerated anyway. The area that was aerated and seeded only covered a 3rd of my property. The seeding was totaling missing in at least half of the area that they did do. There isnt a chance in the world that a blade of grass is ever going to grow under those conditions. To go through the motions doesnt mean that you are performing a service that will bring results. TruGreen is to big for the average customer to get quality results. I put the responsibility and accountability solely on the shoulders of Bradley Todd who is the General Manager out of the Chattanooga office. If Mr. Todd has employees that are not performing at peak level every day, its time to clean house. It starts and ends with Mr. Todd. Maybe TruGreen has forgotten how they have gotten so big, and it might be time to review the basics that it took to get that big. My mistake for trusting the name TruGreen.

Very knowledgeable and professional technician who treated my shrubs and prevented potential insect damage. Great service!

One size fits all lawn care. They took my lawn from good to dead!

I honestly never leave bad reviews but can t believe the poor quality of service we have received from this company. From services that we were charged for that never actually happened to the rabbit hole that is their customer service. Our yard has been absolutely beautiful and is now burned out and full of weeds. We are so disappointed in this company.

Go somewhere else!!! I had too many issues to list here. They are good at sells but poor at doing the work.

No issues with service, product, or performance. As advertised. My issue is with the relentless up-selling of additional products. About once a month I was getting a call telling me how urgent an additional service was and once a packet of dead something was left on the front porch in a baggy noting the urgency of additional services. If I feel I need something, I will ask for it.

Rocky was amazing. Showed how much he cares about the company and his customers. Lawn looks great even in the freezing weather. Thank you true green. Jasper Highlands Blvd jasper Tn

I cancelled my account with TruGreen in September. Here we are in January and someone just came and did something in my property. This was NOT authorized! Now theyre trying to charge me for it?!?

After having grass is greener for the last couple of years yard looked great after trugreen bought out grass is dead if I could give you zero stars I would

Couldnt seem to kill crabgrass from my fescue after multiple trips. Some dead weeds, but majority thriving. How do you spot spray without using a tracking dye? They just flat didn t spray most of the weeds. Guarantee means nothing unless you are competent. Communication SYSTEM is stellar. Too bad I couldn t get someone local to address my concerns. One person called and left a message. Then to his credit, emailed me and asked when we might connect. I responded 3 times over a 5 day period and then gave up. This company is uber concerned about performance metrics for employees, more than they are with customer satisfaction. Why else would they have a 2.8 rating? I fired them and began spraying on my own with my back back sprayer and same product ingredients they use (purchase from Home Depot) First try, using a dye so I know what I have sprayed and what I haven t..... NAILED THE CRABGRASS! I can handle the aeration and overseeding myself as well. Maybe you should consider the same.

Wow!! Where to begin? We went from yard of the month prior to True Green to one of the worst in the neighborhood. We have witnessed them show up only to hang a bill on the door and leave for treatments that were not rendered. We cannot get them to come look at their negligence. In fact we are currently waiting on a manager who was supposed to be here an hour ago and is no doubt not coming. Do not use this company. They are perpetrating a scam. We were warned but did not listen. We should have.

Do NOT use TruGreen. I paid up-front for one year of full service, yet TruGreen began sending me invoices showing a balance due after about 10 months of services. Secondly, after repeated attempts to get a TruGreen rep to come and inspect the terrible shape of my lawn, I decided to discontinue TruGreen s services. After almost a year of shoddy service, my lawn was mostly weeds worse than when there was no lawn service at all. Further, I was told on the phone more on more than one occasion that TruGreen had written off the errant invoices, because of my dissatisfaction. Essentially, my situation is all too familiar. A customer pays up-front for an extended period of services and the provider, because there is no incentive to perform at a high level, provides terrible services. Now, TruGreen is trying to collect on the invoices they told me they wrote off. A paltry $123.85. STAY AWAY!

Been with them for several months and promised results for weeds and mosquitoes.... No results yet. Still have weeds and mosquitoes. All of their add on plans are useless. I ll treat it myself and save the money