TruGreen Lawn Care in Carrollton

Always great service, even in thus Cold weather . 5 Star

He was very p Professional and I would Rick recommend true to green to anyone who ask

Good service. Friendly employees

Serviceman talked to me before treatment.

Trenton was great to work with. He came to the door and explained the service he was going to do.

TruGreen saved my lawn....

Thanks Trugreen. It was a pleasure to meet your expert who did the job this morning.

Blake did a thorough and good job even in the midst of this terrible heat we re having in Texas.

My yard is really looking good now.

I have used trugreen for 3 years. My yard has never looked better. I would recommend them.

An Excellent company, good communication, and explained what they were doing. Excellent after sales support

Excellent service!!

Our grass is the envy of our neighborhood and we owe it to TruGreen! Our service technician Levi Chavoyaellis is excellent and he always knows what our lawn needs and he makes sure that we get the right applications at the perfect time of the year. We have used TruGreen since 2006 when we first put in our lawn and they have taken excellent care of it! We wouldnt use any other company to service our lawn.

Levi was very professional and informative.

Prompt and good service.

great service and technicians

Our technician came and went right to work! He was mindful of our property and did a great job. He was very personable!

The tech guys are quick and provide much knowledge and assistance in getting your lawn beautiful!

Eric did a super job! Explained everything in detail.

Also does my tree and shrub fertilizer. I am very pleased with the results after the first year of working with them.

Great guy nice told us what he was doing and when he was done told us not to let our dogs out for three hours . Very nice and very professional

Top tier quality service and customer service special shout out to our specialist Eric C! Very informative and helpful that makes a happy healthy lawn

Excellent service. On time and performed with care. Thank you.

Excellent service representative.

Darrian was great. Even gave me tips on what to do on some problem areas in my backyard.

The product works great. Dante is very respectful of the property.

Very pleased with service.

Great service!!! Nigel is awesome

Informative and helpful.

Excellent service

Very nice, professional and informative.

DEANTE D. Was very professional

Francisco is great, very conscientious and detailed.

Aways on time and responsive.

Devon listens and attacks the problems

Have been a client for years. This year, lots of grassy weeds. Apparently they missed a pre emergent treatment, but did come out for a free pretreatment. Cow already out of barn on the weeds however.

TruGreen shows up on time during the year and my yard is improving.

Eric very good answered all my questions and provided me with helpful hints. Thanks

Blake did a fabulous job and will be my go to Trugreen technician in the future. He took the time to answer all my questions. It was really nice to have an experienced person treating my lawn.

This is what 5 years of trugreen looks like. 15 yard waste bags from Home Depot filled with weeds with 7 more 13 gallon trash bags full. That was my back yard only. I fired them this week, should have done it years ago but everytime you call, you have to wait on hold to tell them to treat your yard again. Multiple times had a supervisor out to look at the yard and they stay 2 minutes and don t look at anything and say they will do better. That is if they ever show up. I watched them spray my yard and they miss more than half of my yard at a time. Pay for an aeration and you can see where the machine went because my yard is so patchy that they miss the areas that need it most and you got to call back and get them to do it again. The people that come out don t care at all. Lazy. Maybe it s the Dallas area, they were awesome in St. Louis. Sucks in Dallas. Go to soils alive or other companies.

I appreciate TruGreen working on my lawn. Cesar and his team do a good job. They arrive on the day and time set. The instructions for after they leave are easy to follow.

Tech said he couldn t access all of the Yard. I would like to know why

Excellent service!

Cesar was very professional and courteous!

I very much regret signing up already and I m only about two weeks into my service. I ve been given different information by every single person I ve talked to at the company. I ve been promised that a tech would be at my house multiple times without them showing up. The one tech that did show up had none of the information I spoke about when I signed up and was entirely uninterested in answering the questions I had on-site. I was told the next appointment would happen within days and instead it was scheduled for more than a month later. After calling to have it moved I was told someone would be out on a given day. That day came and went with nothing from TruGreen. I called again, same thing happened. My neighbors used TruGreen previously and so I decided to trust the company without asking first. Then I told my neighbors I signed up and they explained how terrible this branch was at communicating. I see why they canceled now. Maybe other franchise owners are more invested but the Carrollton branch is unequivocally not. There are a ton of local landscaping businesses that will actually care for your yard and your business, don t waste your money with TruGreen

My lawn always looks great! I have used TruGreen for over 30 years now am a loyal customer. I use both lawn fertilizer and tree and shrub insect and disease control services. I also get the grub treatment. They are professional and friendly. Always willing to answer any questions I may have about my lawn or tree. I highly recommend TruGreen.

A year in. The photo pretty much says it all.

Weed control and fertilizer service well done

After contacting True Green with an issue I had with my last service application they took care of the problem almost immediately. They listen and I felt like they valued hearing about the issue I had, and wanted to correct the matter which they did.

We started using TruGreen in 2019 so this is the fifth year. Service has never been great and customer service is appalling especially the last two years. Rarely are we home when they service and I have questioned if the services are complete given the short time they are at my home. A few weeks ago I was home and watched the guy. Our backyard is fenced with a combination lock which they have always had the combination for. The service guy sprays in front them gets in his truck. I went out there and asked if he was finished and he responded yes. I said to him You did not service the backyard. Oh, Ah did not know et al. Who knows how many times this has happened. Also have billing issues. I have always paid in January for the eight treatments for a small discount. Well they could not get that right either. I gave them one more chance and was promised a manager would call me back about the service and billing issues. Four days later no call back. I am done. I just canceled effective immediately today. Will never use TruGreen again!

Need more treatment for weed.

Thank you for the advanced notice so that I could secure my dogs. The technician was prompt and efficient. I look forward to a better looking lawn. Thank you.

They missed part of the house on a scheduled visit. When i reported that they sent another one promptly. Good service and customer relations.

Jonathan came out to service my lawn this morning and was very respectful. He listened to my concerns and took care of the problem I was experiencing.

Really appreciate the attention of Joe, the manager, and Blake who tended to our lawn needs.

Yard man Manuel is always on time and willing to show progress of his work. Fantastic service

As long as True Green applies the correct product and arrives at the designated day....Im happy with my service. Just need to tell client if they need to water that day. Thanks

In my three years of owning my home, TruGreen has essentially transformed a 1/2 acre of random weeds and a disregarded lawn into an absolute gem. I am watering a lot this year of course because of the crazy heat - but the proof is on the ground. INCREDIBLE work. We use them for lawn care, pest, mosquitos, and shrub/tree care. And always will.

You don t need to be home for them to apply products !

Excellent.

I dont see improve improvement on my lawn

EXCELLENT

They do an excellent job! Our yard always looks great!

Not sure why this company came and spread some kind of seed in my yard without my permission!! I have them on camera! I want to know who is going to pay for my yard to be mowed this winter!!! How weird!!!! Not sure if I can press charges!!!

Selena was a blessing to me today. She helped me with my payment difficulties and treated me with understanding & respect!

Manuel is very professional and knowledgeable and always ask if there are any more questions! Great job!

Representative was very helpful and answered questions that I asked. Nigel Johnson was the first rep that came to our property, it was good to see him again. Very committed.

Kenyon M completed my 6th and final service for 2023. I feel the value received is worth renewing for 2024. I brought in TruGreen for 2023 because of the damage from the extreme heat of 2022. My lawn was brought back to life. All specialists were professional, friendly, and knowledgeable. They willingly answered my questions. Great job. Thanks

Very nice young man. Came to the door to let me know he was here and explained what he would be doing.

Manuel took the time to explain to me what was happening with my lawn and some steps to take to address it.

On time... worked quickly, lawn is showing good improvement, health- and weeds-wise.

Asked if any questions before he started the job. Very nice young man. Great job. Very professional. Thank you.

Fertilizer only.

Consumer beware! I NEVER write negative reviews but I have been left with no choice with Trugreen. I recently signed up for multiple services at 2 different addresses . They have the Worst customer service I have ever experienced and they don t do the services promised. When they have shown up (after multiple cancels), they only sprayed 1/2 of the lawn and aerated very poorly if at all, with very little plugs left. Calling customer service is worthless. If you are able to get through to someone, they don t care to help and nothing gets accomplished. You can t call the branch directly. I ve emailed customer service multiple times with no response. Sales guys are so friendly and helpful until they get your credit card number the sale and then it s all over from there.

Im not sure how they got my address & Information, Ive never used their services ever (Ive always used our neighbor since he has the same services). They keep sending me invoices every month to pay, probably hoping that Ill pay the invoice without really looking at the bill. Thats really shady.

I already shared my satisfaction on Google and would highly recommend! I also use them for Tree and shrub fertilizing

Do not use this company. They never respond and do not do what they say they will do. We have used them for years and our lawn has looked just Ok. But now our lawn is TERRIBLE because they skipped our airation treatment on our St. Augustine and now the grass is choking as it try s to push through the lower layer. My husband has called them many times and now it s almost June and too late to do it. Shame on you for treating paying customers this way! I hope your business dies just like our lawn.

Fraud. I had called them asking for enrollment into TruComplete Health Plan. I was negotiating the amount. The representative told me that he couldn t go below ~$650. So we hang up. A couple of hours later, I get a call from his senior and he said I have a smaller lawn and he can come down to ~$530 for the year. I agreed. I later found out that I was enrolled into the TruHealth plan which comes without aeration!!! I then called the customer service about this issue and they said I will have to pay extra now for aeration! This is cheating!!! I had to terminate their service. Now waiting for my refund.

Fertilizing lawn

I have been using trugreen for four years. They do a good job keeping my lawn green and preventing weed growth.

I really like our new consultant Derek MaAfee, he is very conscientious and thorough in his applications. He is also knowledgeable about issues that affect our grass. We definitely recommend TruGreen!

Great service before they preformed service and the service continued when they provided lawn treatment on the first visit.

Trugreen does what they say. When I called them to come out, I had cinch bugs in my lawn. They treated for cinch bugs and got my yard looking good again.

They kill the little grass i had. They over promised..

I just started service this year and so far the local office has been very organized, punctual and responsive. Lawn is looking great! Highly recommend TruGreen.

Fertilized and sulfur application.

Hard place to work at

during repair tech destroyed my sprinkler system and now sprinkler system does not work. they charged me to destroy my existing sprinkler system. disaster company. falsegreen. stay away from this >>> ( i dont have words.

Service: aeration Results: one pass over a 4 ft area leaving at least 8-15 inches on either side with clearly no dirt plugs. This level of service after they came A WEEK LATE when I was supposedly going to have service 1-2 weeks prior plus a 48 hour notice, which I also did not receive. I will never use trugreen for any other product. I would have done better to rent the machine and done the work myself as a novice.

They sprayed their chemicals over 4 potted plants and flowers killing them all. They werent located that close to the grass either. I called to speak to a manager and never got a call back.

Was so hoping to post a 5-star review. Instead, forced to make it 1. David Current and his Carrollton team were unreliable. Customer service was terrible. Unless being hung up on by David and others is considered good. Never received call/text/email they were coming, despite repeatedly signing up for it. Miserable experience. Posting here in hopes others can avoid the same.

I have the best yard on the block! I get compliments all the time. Ive been using them for years

I would give negative stars if possible, but I couldnt give review without giving one undeserved star. We live three hours from Dallas, but Dallas True Green repeatedly harasses us with sales calls asking for our business. This, despite telling them we are not interested and asking for them to stop contacting us.

My TruGreen experience to this point has been great!! Richard is a phenomenal tech with great customer service skills. He advised me of everything regarding my yard and what is needed to make my grass the way that I wanted it! I look forward to a golf course green yard!

This place is good to get all of your ticks and fleas spiders and cockroaches in everything but theyre very very expensive $800 for the year thats pretty expensive and they only come out three or four times so youre paying $800 for three or four times coming out for the service for 1 year thats extremely expensive so if you know somebody that can do it cheaper go for it TruGreen is too expensive you have to be very rich to have them Im not rich

Lawn looked great last year and not so great this year. Hard to get anyone to call you back but to Trugreen credit, they came out to try and make it better.

So far Im happy with the lawn, but its only been a couple of weeks, so hope things improve as they have been.........

I have to say, I m impressed and happy with how TruGreen has stepped up their service all around. I love the app! Knowing when they re arriving is great so I m prepared if I need to speak with them about any concerns. And they listen! We received great advice on improving our front lawn and it s coming back nicely. Give them a try, if you re serious about having a great looking lawn.

ARROGANT COMPANY DOESNT CARE ABOUT THE EMPLOYEES AND DONT CARE OF CLIENTS PROPERLY

Work still in progress, several brown spots had gotten smaller, however i was told to by the tech to watch for them, that It could be some sort of fungicide. Ill be giving them a full week to see if they disappeared. I received a call form them asking me to more money to treat the weeds in my yard. This company promotes guarantee green lawn what a money-back guarantee? extremely disappointed!

Trash

Very professional associates. Weed control could be better.

I find it extremely frustrating that TruGreen cannot keep enough steady employees (technicians) that they can ever send the same Tech out twice! I am so sick of having to go outside every single time to show the new guy where the keys to our gates are hidden! Two years ago, we discontinued our service. At that time the local manager called and begged us to re-consider, promising we would have a Tech assigned to us. That has not happened one single time, & our lawn certainly reflects it! I will be calling again today, probably to discontinue our service.. Ive had it with these guys!

We have been with TruGreen for the past several years without much success in getting our yard weed free. Unfortunately, TruGreen seems to only care about the next application (more $$). We will be moving our business elsewhere...

What a great company! My yard looks amazing, and the mosquito control is fantastic! I m so glad i gave TruGreen a try! Very satisfied with the services

Beware - they employ bait and switch tactics. I called to see about having the lawn treated of a rental property I own and they told me the treatments would be $30 for first treatment and $54 for each treatment thereafter. I had the first treatment done and they billed me $64.90. I called up and they had me down for $59.90 plus tax for each treatment for a total of $64.90. No $30 for the initial treatment and no $54 for each treatment thereafter as they had quoted me. I have made two calls and spent one hour so far with customer service trying to get it straightened out. They finally got it straightened out but it has caused me my time and frustration which there was no reason for. Even though they have a local number listed, all calls go to a national call center so you get a different person each time you call. They want my credit card number on file to auto withdraw the charges but I dont trust them with my credit card so will be paying with a personal check. Even though they dont tell you this, when you print out the statement, at the very bottom there is a coupon that you can cut and mail in with a check payment, which is what I will be doing. Would definitely not give them my credit card number. 9/14/18 Update: New tenants moved into my rental house and they sent me photos of the yard and in the front yard there were weeds everywhere and the grass in half the yard was dead. The grass in all the backyard was completely gone but Trugreen never informed me of this and were spraying the backyard and charging me for it. The previous tenants never did water the yard I found out and was the reason all the grass died. I live in a different city and Trugreen was aware of this so they knew I would not be checking on the yard. I finally got ahold of the franchisee owner of this Trugreen in Carrollton and he said he would go out and look at my property and call me back but he never did. Left numerous messages for him but no return phone calls. Finally called the corporate office and they reached out to him but he was of no help. I forwarded Trugreen corporate the photos of my yard with all the dead grass and weeds everywhere and told them I was not going to pay them for the most recent treatment as they supposedly have a satisfaction guaranty on their service. I never heard back from them so I thought this was the end of it. Now I just received a bill from a Transworld Systems collection agency in the amount of $59.48 as Trugreen had turned my account over to them for collection. What a scam this company runs and so much for their satisfaction guaranty. I will be filing a complaint with the Better Business Bureau and would advise others to avoid this company.

Couldnt agree more with the review below. I have had multiple terrible experiences with this company and this office in particular. I will never use them again. A couple years back I had a bad experience and constantly tried to get in touch with them, but this year my husband asked me to try them again.. so we did. I prepaid for the 6 weed treatments. Towards the end of the year, we kept seeing the weeds and calling them and finally were told that out of the 5 times they came out they had only done a weed treatment once. What was I paying for then?? The techs werent doing what they were supposed to and of course we wouldnt have known until watching them and checking. I had to call multiple multiple times and wait for a call back and then a supervisor to come out and look at it and he confirmed that they did not treat it all (even though they had been out to re-treat 2 days before). All a big rip off. This supervisor told me he would have them re-treat and also roll over my remaining treatments to the new year since it was now late in the year and we wouldnt need to be doing all of these treatments in the winter. Of course nothing was noted. No credits. No follow-up. Oh, except for a letter asking me to pre-pay for next year. I call and ask them to follow up on my credits.. Im told the supervisor will call you back in 24-48 hours. 4 days later nothing. I call again and oh theyll call you by tomorrow. So by 24-28 hours do you mean hopefully 5 days? or ever? Long story short - if you dont want to constantly be checking what they do, pay for something you dont get, and constantly trying to chase them down, dont bother. Id rather just do it myself at this point.

I was with this company since 2015. When I was with Scott I was so happy. Ever since I hire this company my lawn getting worse. Now I have a worst lawn in my neighborhood. My grass still gray in color all neighbors has green. I was paying them all this time for nothing. Today I fired them . Either I am going to hire another local company or I am going to do the job myself. I will not recommend this company at all.

Great lawn care... I have and enjoy a lawn that has the excellent appearance of a well cared for lawn that enhances the value of and beauty of my prpopetty that I dont have to worry about.

Have been with this company for over 15 years--back when they were Scott. This year my yard looks horrible. So, on the 4/24/17 service, I look at the Service Information after I saw the lack of density in the fertilizer granules. 6 #s of granular fertilizer was applied--RIDUCULOUS!! 6#s on my yard is nothing. If I were applying it myself, I would use at least 15 to 20 pounds. No wonder my yard looks lousy. Just called today to discuss with a manager--you guessed it. The call center receptionist will have them call me within 24 to 48 hours. This Company has forgotten Customer Service, so, they will loose my business--but I suspect that theydont really care.

Our yard has never looked this good - until we hired your company to take care of our grass. My only wish would be that there was a preparation that would kill the crabgrass in our backyard. It is starting again this year and your people have tried but cannot get rid of it. Not truly a huge problem, honestly.

I have been a customer of TruGreen for a number of years and have always received good service from all of the techs that have either serviced my lawn or trees. The techs are always concerned if there are any dry spots in the lawn or the leaves on the trees are not as green as they should be. I respect their opinions and go by their ideas.

We love TruGreen Lawn Care, our yard never looked so good.

Informative/helpful Specialists... Specialists are always polite and friendly. They are willing to answer questions and follow-up as needed. The tree specialist was extremely helpful in scheduling treatments to solve a problem with our Hawthorne tree.

Ah where to start, the level of service they provide is terrible with a capital T. 3 times they have shown up unannounced at my home to treat the yard and I have called 3 times to yet again tell them this, we received no call prior to the treatment and I have pets in the backyard. I was assured each time we would get the calls to warn us so we could lock them up for the day. Thus far this has not happened. I have even called the automated service myself and they stated there was a date scheduled so I would lock them up for the day, they were a no show both times. Im very tired of this. They obviously dont care about customer service at all, its appalling. Also the treatments dont seem to be ridding us of the crab grass and other weeds that invaded our lawn this summer. Expensive, worthless staff, and horrible results. Not worth it at all!

Our lawn gets comments from the neighbors and is doing well this year despite the weather. The specialist does a good job of telling me of problem areas and is very friendly. I have fertilized my lawn for many years buying over the counter products and applying with a spreader. I feel that your service does a better job for about the same price I was paying to do it myself. TruGreen calls me the day before coming out so I can check weather and events I may have planned.

Great service and Phillip does a great job!

My biggest complaint is with their corporate accounting system. I prepaid and still received numerous calls about payment in addition to a collection notice. Each time I spoke with a CSR I had to educate them on the issue. The folks in the Carrollton office have always been nice, but I have to admit, my yard doesnt look that great after 4 years of having them take care of my lawn. Weeds have taken over.

My lawn looks amazing after having TruGreen come out and treat my yard. Seen a definite decrease in weeds and turf is nice and green/healthy looking.

I have given TruGreen lawn care two chances. 1st, when I was talking to them I was promised an aeration when I signed up for there service. I was never given that service. I went back to Scotts which was doing a good job but at a higher price. I decided to give trugreen one more chance and I paid for a year of service in September 2016 and was then charged for two services later in the year service starting in June and August of 2017. When I called and asked why I was being charged they informed me that a year of service is only 8 treatments which only covers through May of 2017. Then that is not a year of service. I will not go with them again.

The specialist Phillip does a great job of taking care of the lawn with treatments.thank you

Lawn looks great, minimal weeds, specialist gives good suggestions for improvement

The worst customer experience to follow the worst service Ive received from any vendor. These guys make TWC look good. They never make it to fixed appointments, charged money upfront and didnt provide the services that they charged for. My lawn was way better and had far less weeds before I had their services. Theyve not only taken my money but also have made my lawn worse cause I left it to them to maintain and theyve not done anything!

Ive been on hold most of the afternoon--literally. Still havent gotten a human. Ill never use them again.

Just had service yesterday 9.20.16. Technician was on the grass a full 2 minutes (I have security cameras)! Not sure how you can properly treat .87acres in 2 minutes. I am incredibly disappointed and would never let them perform service again unless i am there watching them like a hawk. Calling the office Thursday to see what business ethics they have. Not hoping for much......Do it yourself!!!

Worked with Scotts for several years after merge with Tru Green I scheduled 4 times in 3 weeks and no one came out. Supervisor was supposed to call but never did, finally cancelled.

You know I work for Scotts and Tru Green, and sometimes the Tech forgets to start the arrival time and itll show two minutes on the printed ticket, or a minute but he was there way longer. No point in hitting arrival time again and sitting there for 20 min you just have to print the ticket and make sure you hit it next time. Just wanted to help. But you know some of you all lawns just need to be re Sauded. You cant start treatmeants with 10% soil in the lawn or you have a million weeds, it just will not work itll take 10+ years to fix that. So call with reasonable expectations

I own a preschool, at the beginning of last year I was told I will get 9 treatments , I received only 5 , even for getting those 5 treatments I had to call multiple times to get their service scheduled. They never came when they were supposed to and when they showed up , did only half of the site. They have absolutely terrible customer service and Lawncare service. They even charged me, even though I had not renewed my contract. I was always put on hold, when I called them and was given fake promises. At this point I am completely tired of these folks and have switched to another Vendor.

Used their Ortho service, which is suppose to be guaranteed. Had an ant problem before the treatment, and it persisted after the treatment. Called Scotts to set up a reapplication at no cost. I waited a week with no followup. Called them again, and they said theyll request it again. Waited a week and half with no response. Called a third time and requested to cancel the service. The rep said I cant because I still had an outstanding balance. I told him fine, but I want the reapplication done. Waited another week with no response. Called again, the rep said my account was cancelled and there would be no followup. I told him the other rep said I couldnt close it, so I was fine leaving the account open as long as they did the reapplication. He said the other rep was incorrect and theres really nothing I can do about it. I called Orkin next. They said their turnaround for service is within 2 days of the request, even for reapplications. They are a bit more expensive, but seem much more reliable. Im switching to Orkin now.

The worst company ever. Horrible company, does not care about customers or employees. Use anyone other than Scotts. Only care about the bottom dollar.

The most inept group of people I have ever worked with. I run a multi-million dollar business so I can speak from experience when I say DONT EVER use their services. Not only do they do poor work but when you cancel and they offer you a credit for bad service they send you to collections and harass you for $178. They will never get that money from me no matter what. They killed 4 trees in one year with their Tree and Shrub care . Never apologized and certainly never offered to replace the trees. Then accused me of deceit when I replaced the trees. UNBELIEVEABLY poorly managed business unit.

Our lawn looked so much better when we took care of it ourselves...we had to ask multiple times to service it and they said we needed to give it time to get better. Even the vacant lots in our neighborhood had greener grass!! We logged in to write another complaint and ask for them to look at how awful our yard looks, and it looks like they finally cancelled our service! YAY!! Switched to TruGreen!!