Highlawn Moving & Storage Inc in Brooklyn

Overall I feel the experience was great. Very impressed with how the entire move turned out. They delivered everything in perfect condition. They promised a flat rate and stuck by it. Thanks

The move was very pleasant. Reasonably priced, worked hard and made our lives easier. Thankful for the hard work these movers did.

They did a great job despite it being hot! Up and down stairs, careful to not damage anything. Overall I m very pleased with the great work they did. I d recommend these movers in a heartbeat.

They came highly recommended and had good prices. The move was done in a reasonable time frame. I would work with them in the future.

They were fast and careful. This was my first time using a professional moving service, I m sure I will be using them again.

Awesome moving service. They had low prices and promised a flat rate. I feel they were very polite and kind. It s been a few days since everything was moved, I haven t noticed anything damaged or missing from our move. I would work with them for future moves.

If it was possible, I d give them a better rating for the amount of hard work and effort they put into our recent move. Our move was only 20 miles in distance, it was done the same day. But it was a larger move. These guys packed all our things and treated more fragile things with extreme care. I feel the service they provided went great! They had reasonable prices and I m happy with how the entire move went..

When they arrived at my home on schedule, I was impressed with how carefully they moved all my items, especially heavy furniture with no major issues. They were competent and knew how to get the work done on time.

Love the staff here, always friendly no matter the situation, they helped me out on my moments of need, I will always recommend this place to my friends and family, they always take care of us.

First rate service. Extremely professional. This Company assisted us with two large moves in the past ten years and we were extremely satisfied each time. TY Highlawn!

This company moved me from Queens to Brooklyn with no issues. Everything was in perfect condition after being transported. They fit my budget as well. I would definitely recommend to family and friends.

Do not use this company. They did a walkthrough 3 times and provided an estimate only to charge double the original quote. One of the movers peed with the door open with my 2 year old daughter nearby. The movers smelled like pee and were far from professional. They said all of my items would not fit on the truck and had me put all of my belongings on another truck. when we received the truck it was half empty. They damaged my dining room table and broke my bed frame , when I brought this to the attention of the manager, Josh, he called me liar even after showing proof of photos. They said they will rebuild all my furniture but once received they said they could not take the liability of putting it back together. If you re looking for professional movers, do yourself a favor and do not use this company.

I found High lawn moving company on google search engine and someone called me back right away and worked with me for a long time tending to my every need and detail of my move the staff was great even the packers they were like family they were that good I used them twice and would use them again happy with my experience

I had a smallish move, just a couple of dressers, nightstands, a liquor cabinet, a breakfront, and some smaller pieces of furniture (total 9 pieces, no boxes). Everyone else quoted me $3-$4+K, but this company, without even an in-person review, quoted me a fraction of that and the price was the price. I thought for that price I was going to have to wrap everything myself, but they did it. The only things I didnt like was I had an antique lamp and they didnt wrap it (but it arrived undamaged), and one of the workers arrived with alcohol on his breath. But I complained to the boss and he dropped off the drunk on the way to my destination and picked up a sober worker. Even with those little blips, this was the best moving company Ive ever used and would not hesitate to use them again.

Thank you for the help!!!! Very nice guys, easy to work with. Thank you again.

Will use them again if I need movers in the future. Thank you again David!

I have used this company twice -- in an intercity move and when moving from Brooklyn to Fairfield, CT -- and I will be using them again. Susan was very understanding, helpful, and communicative throughout both moves. And the movers were punctual, efficient, and professional. They had everything packed and ported into the truck in no time and they made the moving experience so much easier.

Helped me with my move. Had no one else to turn to, and they were able to help with little notice. Five-star service.

The move was easy going. Made things a lot easier for us. Can t thank them enough.

Amazing job, super good movers in New York. I appreciate the hard work you guys did with our move.

They only take cash and manipulate like they take credit cards. They wont tell you until they get your stuff loaded on they truck. Miss quoted me by 2k. Wont take credit card at all. So they want cash upfront and they take your stuff hold it in a warehouse in bk. If something happens your screwed cuz u paid they cash. Gave me a quote of 3900 and it came out to 6k for my move to Florida. Horrible experience doing a long distance move from NJ to FL. The men dragged my furniture across the lawn put my bare furniture unwrapped on wet grass. No young hard working men to carry items and furniture properly. They didnt wrap the stuff properly. Cracked the feet of my couches. I do not recommend this company for any time short or long distances moving services. When they brought my stuff they would not rebuild it as promised. They had horrible attitudes when arrived with stuff. Do not use this company. They are shady for not accepting credit cards. They will give a quote and the day of move charge you 2,000 more and make you pay cash only otherwise hold your stuff hostage in a warehouse in bk. All legit great moving companies take credit cards. I would not recommend anyone to use this company or go thru the nightmare I did of them keeping your stuff for weeks in a warehouse

They took insufficient care in moving our items and, when we were having difficulty paying the whole fee via Zelle (credit cards not accepted) the moving crew became impatient and delayed delivery.

My sister had to move from Brooklyn NY to Ft Lauderdale FL. A good freind recommended Highlawn Moving said they move with them twice, I passed the info to my sister. She compared rates and decided to move with them. I personally followed up on the phone with the representative to check that my sister had a smooth move. They gave her a flat price and two weeks ago picked up her items. The moving crew on pick up date were efficient and courteous as I was there to help. She received her belongings five days later as they promised within a week delivery, my sister is now unpacked and said besides the one box that was a bit smashed (I guess she didnt packed it well) everything arrived perfectly fine. She had some mirrors, pictures and TVs that were all packed by Highlawn and two bedroom/living room furniture. From this experience I will certainly recommend this movers.

A complete nightmare. A by-the-book moving company scam. They used all the tricks that you want to avoid by contracting a place that looks professional - even that trick, they know. They charged extra for anything that was not on the contract, despite we did a VIDEO. But they deliberately leave enough room for the movers to load some of your stuff and leave some at your apartment. Then it comes that old trick of you pay more now in cash and well put it on the track. Or charge you extra for the tolls. Well. What tolls? We did not cross a single bridge. The trucks were clumsy and rented for the day. One guy was an alcoholic and had to use our restroom 6 times...Ill leave it here, you have the idea. If you hire these guys, get ready to be scammed.

Everything went great on moving day. I was referred to this moving company, and I can see why. We had a lot of big, clunky, akward furniture and appliances that needed to be moved. They were able to help relocate everything without any problems. I would recommend this company.

They took really great care of my furniture during the move. It s been a few days since everything s been delivered, I haven t noticed any damage or anything of the sort since the move was completed. I would hire them again.

They helped us move in no time. Five-star service, very happy with how everything went.

They were great! They made sure that everything was well packed into the truck in a way that nothing would shift during the move. We moved an hour away, without any issues. This was my first time hiring a professional moving service, I m glad I chose Highlawn. I would use them again.

David was so helpful! Moved from Boston to Chicago during the Christmas/New Years holidays and my things arrived very quickly...picked up Wednesday Dec 28 dropped of January 3rd. They stuck to the estimate they gave which was a very fair price compared to other companies I contacted ($2700 vs $4000 at 3 other places) and they gave updates throughout about timing and checked in to make sure every step went smoothly.

Dedicated movers and showed up on time. The entire move was done within a few hours.

ABSOLUTE WORST COMPANY TO EVEN CONSIDER FOR YOUR MOVING NEEDS!!!! This company quoted on my 1 bedroom apartment $3700 then raised to $5700 then went to $7397. Pricing was the minor issue here. They promised to get my shipment delivered in 3 days but Max would be 10 days. 18 days later our shipment was still sitting in their storage, attempts to deliver were made only because of my threats to sue them. Upon delivery, my $4000 treadmill was damaged, my couches were not covered properly and dragged through dirt, my new home has digs in the walls, they said everything the disassembled they will reassemble however, excuses were made when it came to my sons crib. We were so desperate for our shipment we agreed to receiving it on the holiday weekend, delivery arrived at 10pm!!! After many calls to this company and all the LIES told we will NEVER recommend them. They give false prices to get business.

They arrived on time, and were very helpful with our transition into our new home. Pricing was fair, and we were charged a flat rate. They did a vision inspection before we booked the move which made us feel more comfortable in moving forward. I told them I didnt want any sudden charges to pop up, so they did all this before they came and honored the flat rate. I would recommend them.

They were fast in getting our stuff out of the home. We packed most of our things days prior to them coming. They had the truck loaded by noon and we were in our new home by the end of the day. They had extra supplies like blankets and some boxes we needed. Im very happy with the move.

I used Highlawn now for 2 different moves, 1st one from my apt in NY to storage & then from my NY storage to my new apartment in Los Angeles, & in both moves I have been nothing but pleasantly surprised & happy w their service. From the initial estimate to the actual delivery of my items everyone that I delt with was professional & helpful and best of all my possessions all arrived safe & undamaged. As someone who s experienced many moves, from my Miami to NY move & then whilst living in NY I moved to 4 different places in the 12 yrs I lived there & then my move to LA from NY, I can tell you I am quite qualified to be a reviewer of movers & I can vouch Highlanw movers & storage have earned both my business & highest review.

The rep at Highlawn moving came to my home and did a thorough walkthrough. Gave me a price that wasn t too high, but not too low. They said its best to have someone walk through to give a quote to prevent upcharging. We went ahead with these guys, and I m glad I did.

Unbelievable and amazing. These guys helped my family move from New York to Baltimore without any problems. These guys came through and did a really great job. Would recommend them to anyone who might need movers.

Professional, hard working. These guys were reliable and got the job done.

An easy transition in helping us move. They were able to get us from A to B without any problems. Reliable movers and I m very thankful!

All of the above!

Want to give a huge Shout-out to the full Highlawn & Storage team. I moved from NJ to CA across country. I was moving a business and 2 homes. Highlawn was there to help. I couldn t move everything I had to stored for a few years, recently I had one of my storage rooms delivered to me in California . When I opened my boxes I was so surprised, it was like I just packed the day before. Everything was in good condition and nothing was broken. Music equipment, furniture, pictures, even my mink coats. It was unbelievable; there wasn t any dust at all. My sofa was in excellent condition and they are very responsible and they definitely care. I highly recommend them to all my family and friends . Thank you again Highlawn Storage you guys are the best. A.B.

Bait & switch pricing- so stressful! I don t write reviews, but I feel very slighted by this company and I hope this review saves other people from getting bamboozled and encourages Highlawn Moving to refund me for the overcharges. Susan quoted me a price over the phone, 3 movers 9 hours $1100 flat fee (no hidden fees) and the option to do it by the hour at 115/hr. I figured I would disassemble everything prior to their arrival and pitch in with the packing and unloading and I could shave an hour or two off the time. The phone call was very thorough, I went through every item I m my apartment in detail, discussed details of the apartment buildings (from and to), and and asked directly if there were any other fees that would be applicable so I would not get caught off guard. Moving morning. The movers arrived with 4 guys instead of 3 and there was a new hourly rate (150/hr) and a new flat rate of $1,284 ($184 is not insignificant for us). I got Mark, the dispatcher, on the phone and asked that the flat rate be the same as the original contract, which I paid a $200 deposit on - I should not have to pay more because they brought 4ppl instead of 3. Mark told me the new price was because the amount of stuff was more than what they anticipated. I had the thorough itemized estimate from Susan and we had fewer items (we left a couch and shelves for the next tenet). I asked Mark to tell me what specifically changed that increased the price from the original quote - no answer. The majority of the movers seemed to disappear in the morning - one guy was inside prepping things and he was on the phone half the time to try to figure out the price with Mark. At that point we had to find a new company or choose between a flat rate $1284 or hourly 150/hr. It was made clear to us by the foreman that if we chose hourly, there would be no way to keep them from taking their time, and it would take at least the same amount of time as the flat rate. Several times he said you have to choose- either you ll win or you ll lose. But it felt like no matter what, we were losing because the terms were outside of the prior agreement, and we needed to move out that day. Not wanting to incentivize the movers to work slowly, my wife and I decided to go with the flat rate after they took off $50 (based on our 90 mins of back and forth conversation.) The move took 6 hours from arrival to last item unpacked, including the morning-slow down, lunch (which we provided) and all the time we spent on the phone with Highlawn. If the movers had been working at a consistent pace, it could have easily been done in 4 hours, maybe less, especially if I had been free to help, instead of re-clarifying the terms of the contract I had already agreed on. Overall, we are extremely dissatisfied with this company, and do not recommend them for others. UPDATE: Mark (who I think also goes by Josh) called me after the company got hold of this review. They refunded me a portion. I m glad they made the effort to make it right, but wish I didn t have to go through the frustration during the move, and the hassle of writing a bad review to get a fair price.

The movers were very careful with my property. They were nice to the kids and my partner. Didn t run into any problems throughout the entire move. Wouldn t hesitate in using them again.

5 star moving service!

Unbelievable amazing, they were honest and sincere. They moved me from Texas to Florida with no issues. It was a last minute move and some how they came thru for me while no one else was available. I appreciate everything guys.

This is an excellent moving company. I have tried others. Highlawn did an excellent job with my items. I am very pleased. For sure 5 star!

This company was great they move me from New York to Georgia and they were on time regional pricing and very respectful with my belongings

They did a great job moving us from New York to Florida. Very smooth move. Very smooth and timely transition.

Moving sucks no matter who you are, but even more so when youre elderly. When I found an elderly family member was moving, I knew it would be impractical as he lives alone, states away from me. He may be young at heart, but surely not capable of an intense move! I began looking into moving companies, and I decided on Highlawn Moving. Boy am I glad I did! They made the process so easy, putting us at ease that our loved one would have an easy move to his new home. Highlawn Moving was communicative, attentive, and helped an enormous move -- complete with new furniture for his new place as a snow bird -- without a hitch. Seriously, Highlawn Moving is an awesome company and I highly recommend.

Highlawn made the move from Bronx, NY to OH a breeze. The movers were fast and efficient. They took apart the beds and wrapped all the pieces. Nothing got damaged. All the stuff was delivered within a couple of days. The on-site quote they gave me was close to the actual moving day quote. I ended up with three extra boxes and I added two chairs to the inventory. The quote was very reasonable considering it was a long distance move. A bonus was that I received complimentary boxes and tape which all came in handy! I really recommend Highlawn Moving & Storage. P.S. I didn t get paid or receive any reward for this review.

The worst possible experience! 1. Israeli and beyond shady. The owners name is David and he will use 3 other names to disguise himself. 2. They tell you that you dont need insurance, then steal some of your belongings (more details below). I purchased insurance anyway. 3. After they load the truck (they contract everything out), you receive a call from David stating your load required more space in the truck than estimated. He then increases the charge by 60% and holds your load hostage until you agree to the higher charge. (Dont fall for the Flat Fee lies they tell you). 4. Add at least double the estimated time to for your load to be delivered. 5. Binding Contract means absolutely nothing to David, he throws it out there in an attempt to get you to trust him. Complete BS. 6. Since he contracts everything out, you items will be moved from Truck, to Hub, to another Truck, etc. Your load will be dropped, misplaced, stolen, broken, etc. 7. The movers (again contracted out) will not unload your items until you pay them in Cash at the destination. Then when you count your missing boxes, they state they cant do anything about it. 8. I have never been ripped off and more pissed than dealing with Highlawn! Stolen items: 1. Laptop Computer and Electronics Equipment 3. Shoes 4. Clothing Damaged items: 1. Ripped upholstery on Couch 2. Broken Chair 3. Broken Desk Over $5K worth of stolen items. Highlawns response: Well, we can reimburse $11 since you cant prove anything! I paid for insurance and this is the treatment I received. Disgusting. STAY AWAY FROM HIGHLAWN! Dont trust any rating above 1 Star, they are fake! Im sure he will comment on this rating and fabricate a lie as usual. Send me a private message I would be happy to provide screenshots of every email and text message from David, the owner.

If I could give zero stars to this company I would. They do not understand the meaning of a contract. We had a representative, Josh, come to our house to do a binding estimate. On the day of our move, once they had already loaded half of our furniture, they tried to change the price of the move by almost $2,000. Our original contract stated that they had a four-day window. We were driving across the country and planned to arrive on the first day of our window. Josh called me and told me the move could only happen either 3 days before our contract window or a full week later. We weren t even half-way across the country and couldn t coordinate our move. Currently, we DO NOT have our furniture and Josh is trying to add an additional $700 to the price of our move because he says that they need to hire a smaller truck for delivery. He never specified the size of the trailer in the contract but is trying to charge us anyway. I absolutely DO NOT recommend this company. We are mid-move and they have made everything incredibly stressful. The person responsible for our move does not communicate with us and has changed the cost of the move several times. DO NOT USE THIS COMPANY!!!!

I moved from New York to Seattle, Washington. I used Highlawn Movers. It was very stressful thinking about moving after reading so many horrible stories online but they made it very easy for me. Everything was super straight forward and simple. They picked up for the price they said they would and they delivered at the time they said they would.The packers were excellent. They put blankets on all the furniture. They took real good care of my stuff. The delivery guys in Washington were also professional and polite. Josh stayed in contact from start till the end. I already recommended Highlawn movers to 2 of my colleague and after using their service they are also very happy. I would recommend them to anyone. I cant thank Highlawn Movers enough for making this move as stress free as possible. Thank You so much Josh and Susan for making my move easy. Josh and Susan you guys are awesome.

If there was a no star option I d pick that! Clearly this was a nightmare to begin with. My mom who is a senior citizen chose this moving company to assist her with moving from NY to OK. The people we spoke to over the phone did not inform us of the minor details that were essential upon delivery of our belongings. First off, their prices are ridiculous for the work they put in. If delivery is stated within 7-10days, then it should be just that. Our delivery was pick up on the 20th and wasn t delivered to our new place until the 11th of the following month. And to make matters worse, it wasn t even the same company that loaded our stuff up. That means they packed, repacked and repacked again. Not to mention, some of our items were damaged and broken. I wouldn t recommend this company to ANYONE! Their communication is terrible and they will try and keep your stuff hostage if you don t pay cash on delivery.

Worst company ever! They robbed me, got drunk & wanted more money for this nightmare! Run..

Little is as uncertain as a move based on having to sell your place and close on a new home. I had everything figured out and timed perfectly. Unfortunately, my lawyer didnt. And so, I had to keep Highlawn Moving on the edge of knowing until the last minute. We finally moved on the original date, but had to store everything in their storage. During the move, special care was taken to make sure everything was protected and moved without a scratch. Our small grand piano was treated royally. When it came time to move, we were able to agree on a mutually convenient move-in date and it all got here without a hitch. Even the three large plants arrived alive and are now thriving, after 3 weeks of storage!

This has been one of the most worst experiences. BEWARE of this company. All they do is lie and steal your money. Delivered my items 2 weeks late and they blatantly ignored our calls when we tried to follow up. Movers would only deliver our items 75ft from the truck. Again, horrible experience and do not use this company.

Good people to know in NYC. This is the 3rd time Ive done business with Highlawn. Moving is a lot of work and hassel for me. I live alone on the Upper West Side and work full time in the hospital, so there is really not much time left for me to prepare and pack for my move. Living in NYC, I use movers every 1-2 years average. This recent move was fantastic also, just like the last move. They are very friendly and personable which was one of the reasons I retained their services the first time. The price is very reasonable, well priced for the value Ive been getting. They have respect for peoples belongings and I really like the treatments and respects from this company. The guys arrived early to get parking spots and were super swift. They know the drill well, very professional and careful with their work. They even offered me a $25.00 discount as a returned customer on this move which was really nice. I feel like a VIP now. I have added them on my contact for my next year move again.

I wish I could give them Zero Stars. They are thieves. They stole half of our clothes and books, our computer stereo speakers ,and more. They took ridiculously long to get our stuff to our new home. Worst Service in the whole state of New York...the whole United States of America.

Ive used Highlawn twice to move apartments in the past 3 years and was very happy with their service and bids. The bid was very reasonable and the move time was faster than the time estimate I got. The movers arrived on time and were efficient with packing the truck and getting to my place and unloading. They did a good job taking apart my dining room table and reassembling it. Everything I packed and the things they packed arrived intact without a scratch. The moving men were pleasant and worked hard in a short amount of time. I have had moves where I have been anxious the entire time. This move was stress free. I highly recommend them if you are planning a move.

I mostly dealt with Mark and Susan. They were nice to work with and I thought I was in good hands. My issue was that items came very delayed (about 2 weeks ). The company they used for my items to be unloaded was very rude and unprofessional. They charged me extra because I was moving to second floor and there were too many stairs when I was clearly told the number of flights would not be a problem before and clearly told them Ill be on the second floor. In addition a lot of the items were damaged. They broke the corner of my marble dining table. My desk got very misaligned. Scratches on my furniture and my led bulbs just disappeared from their shipment all together. Maybe they are better locally. They have good and affordable prices but just be careful when moving expensive furniture. What I really disliked was how long they took to process my claims, it took like 4 months.

This is my second time moving with this company. I had a smaller move two years ago moving locally from Brooklyn to upper Manhattan in which the friendly staff and axcelent service brought me back. This time moving from Manhattan to Boca Raton FL. We have a two bed rooms moderately furnished apartment and just a few fragile items. The crew that came was quick and efficient, items were well wrapped and protected the delivery in Florida was done in a timely manner. One chair was scratched a bit on the bottom foot but the company took the responsibility to correct the issue. Ones again I was very satisfied and I would definitely recommend Highlawn Moving.

Guys Please. Never do business with this Company. (I regret not reading the reviews first). Their sales person told us not to purchase any additional insurance because it was not needed. And because of this i got screwed over, They wanted me to sign an agreement for $300. The Item that was stolen from me was brand new and cost $2000. (SHAME SHAME SHAME ON YOU HIGHLAWN). Your company wasted my time and money. I curse your company, remember this message, your company will lose a lot of money for not fixing this.

We have recently moved from New York, NY to Davie, FL and since we ve used Highlawn Moving 3 years ago for a local move in Manhattan and were very happy, we decided to use them again for our Florida move. We have quite a few items that we were concerned with especially our grandfather s glass curio and his heavy framed paintings. The guys that came on pickup were very efficient wrapping all of our furniture and as we saw them loading it into the truck we felt more at ease looking at the items nicely stacked. A week later another crew showed up in Davie for the delivery and everything was delivered. In total our move went very smooth and I would surly recommend this company

I have moved many many times within NYC... and moving is always something absolutely dislike to do... I used highlawn as a last minute resort and it went smooth for the first time... I was really impressed and would use them again.

If you want a quality, professional moving company who will move your personal property with care, look elsewhere. We used Highlawn Moving and Storage, Inc. in June 2015 only to have numerous problems. Their movers attempted to steal from us during pick up of our property. They damaged and lost numerous items of our property during the move; the value of all of these items exceeded $8000. The first issue was the movers attempted to steal from us while picking up our property. My mother-in-law (Maria) witnessed one of the movers trying to steal something out of the freezer in the garage as he was placing the item in one of their empty tape role boxes. As she came around the corner witnessing him placing it in the box, he quickly pulled the item out of the box, returned the item to the freezer, and closed the freezer. This was certainly not a mistake since I personally walked this man and the other two movers through the house to show them where I had organized the household goods that were to be moved in each room. There could have been no mistaking the freezer as an item that was to be shipped. This was definitely a blatant attempt to steal food from my in-law s home. What s shocking is we had just given them something to eat and provided beverages for them the whole day. She did not confront him at the time because I had left the home temporarily. She feared what could happen by confronting him directly. When I returned home, she told me about the incident. I called Highlawn Moving and Storage to report the incident to his supervisor. David [Cohen] called me back, and I informed him of the incident. He acted surprised and said the situation would be handled. Unfortunately, he did not seem to understand how unsafe this made us feel working with them. After all, they now had most of our personal property. They delivered our property later than the contractual timeframe (4-7 days was the contracted agreement; it took them 9 days). This was a considerable headache since they told us they would deliver it on Friday (after 3 days), then told us on Friday it would not be there until Sunday, then on Sunday said it would not be there until Tuesday, then Tuesday said it would not be there until Wednesday. It finally arrived on Thursday morning at 12:15am. Since we moved 800+ miles away, this was terrible since we arrived the first day they said our property would arrive. We had to wait in our new home with nothing for a week because they repeatedly lied about when they were going to deliver. This was especially hard since my wife was in her third trimester. The property damaged was our formal dining room table and China cabinet, antique family piano, bedroom shelves, three antique crystal bowls, a Lenox China saucer and plate, a dresser, and a large leather ottoman trunk. Items missing were two Lenox China bowls, a box with old family pictures and my wife s makeup set, and a box with non-perishable food. Again, the value of all of these exceeded $8000. We submitted our initial detailed complaint on 18 June and did not receive a response until we checked on the status on 3 Aug. Initially they were only going to reimburse us $153. Their second offer was $203. It is incredibly insulting considering the value of the property they damaged. The total price for the move was a little more than $2300. Considering some of the main items shipped were damaged or lost, it is only reasonable for them to reimburse us much more than 11% of the price paid. Even after submitting a complaint to the Better Business Bureau, they still have not offered a fair settlement. This all started in mid-June; it is now Oct 20th, and we wish we had never used this company s services. The fear, damages, loss, lies, and inconveniences were not worth it.

***WORST MOVE COMPANY!! DONT USE THIS COMPANY!!*** They didnt deliver my furnitures the same day, even when we confirmed with them the same morning that the delivery should be the same day at evening. At the beginning they were so polite and responsible with everything, but the day of the move they arrived 1 hour late for pick up, then they said that the final cost will be higher. I had to pay in advance 60% of the total and the driver asked me for his tip in that moment, but he told me it was for his lunch in the way to deliver my furnitures. 30 mins after he left I received a call from a different guy telling me that my furnitures will be deliver in 3 or 4 days more because the truck they sent me was shared with another customer... But they never told that before!! I had to sleep with a friend and buy all the basics for me, my husband and my baby!!! I had to spent around $300 usd between clothes, diapers, milk and an air mattress for the 3 days. The manager never took responsibility for the problem and never respond my complain.

THIS COMPANY IS A NIGHTMARE BELEIVE ME!!! I will regret my entire life, that we didnt read the reviews before so I wouldnt had hired this company. And believe me Im a customer not the competency as they said they write the bad reviews. Everything started when we were looking for movers to do the job; a person called Josh went to my place in NY and check all the apartment to make a quote, he said that would be $1480 USD and that price wasnt gonna change. The moving was going to be from New York to Boston and was going to be delivered in the same day, that was the arrangement. The day (Friday Morning), they went to pick up my furnitures they arrived 1 hour late, when the people arrive they start packing everything and they said that my luggage with clothes wasnt included in the price, and the price was going to be higher, $1,640.00, 160 USD more. I tried to call the people in the office and they never picked up my call. Because, they were late I decided to accept as long as my furnitures was delivered in the same day, because the Boston Building has a schedule for tenants to move. When the people finished packing, they asked me to pay 60% in advance and of course the tip for the guys, I asked them at what time they were going to arrive there and they said by 6 pm. Just in time for the move. So they left the building and 30 minutes after, I received a call from David telling me that we werent going to receive our belongings until Monday or Tuesday because another customer wasnt ready to pack so we had to wait. I was shocked I didnt know what to do, I should had called the police and get my stuffs back, to hire another company. I yell them demanding the arrangement that we did, and they just said, Im sorry I can not do anything for you. After we call the same number a thousand times, the finally took the call and they said that they were gonna try to deliver the next day afternoon, when I asked at what time they said 9:00 PM, I told them again that the building has rules and I can not receive the movers at that time, they said that they were gonna try to be earlier but they were gonna call me on Saturday, and he (David) recommend me to stay in a hotel and ask the company the next Monday a reimbursement of the hotel. So I took my wife and my son (4 months old) to a friends house in NY, and waited,I spent another 200 bucks buying diapers the Saturday arrived and the time passed and at 2 PM, I called David to see what happened and he told me again that they will deliver at 9:00 PM, after I said ten times that I can not receive at 9:00 because first I was in NY and second the rules of the building. To cut a long story short, they pushed me to skip the rules of the building and the movers arrive 5 hours earlier from the arranged time on Sunday. I tried to keep the payment until they finished the move. But I couldn t they were going to take my belongings again. They havent refund any money because they say that they didnt promise deliver the same day, and they told me another history. So DON T USE THIS MOVERS EVER, I M NOT THE COMPETENCY I M A REAL CUSTOMER and I can probe it.

I had a great experience with this moving company. Susan was very patient with my myriad of questions and provided me with a great customer service experience. The movers were courteous and respectful. I will definitely use them again in the future.