61535 S Hwy 97, Bend, OR 97702, United States
Our family run business started from a old farm truck in 2005 and through hard work, high quality standards, and a fair price became the largest landscaping business in Central Oregon.
I have never had such wonderful experience with customer service getting started, getting through our process, and such an excellent finish! I would recommend anyone that wanted a great job done promptly to contact Newport Ave. Landscaping! And I'm giving a whoppin 5 Star! 🌟
Our RV pad project turned out great! Expectations were exceeded, and communication was excellent. The work crew was outstanding, hard working, all very personable and accommodating. The project was completed on schedule. We highly recommend NAL!
We live in Broken Top in Bend and have used Newport Ave Landscaping on several occasions. They helped us choose the best plants, bushes and trees for our property as well as remove those that were not thriving. They also replaced our underground irrigation system so everything is looking healthy and beautiful. We especially appreciate Chris from Newport who always is available to help with all our landscaping needs. He is professional and very knowledgeable. Their work is done in a timely fashion. We will continue to use Newport Ave for our future landscaping projects.
Multiple great experiences with Newport. From simple irrigation blow outs to new landscape construction ideas, I always feel like I can count on Newport to help me out. Chris Lewis one of their project managers is awesome to work with. Easy, communicative, punctual, fair. And a mastermind of water features. I will go back.
I would highly recommend Newport Landscaping! From my first interaction with them to the completion of the beautiful design they created for our now stunning backyard! Aurora and her crew not only delivered what was promised, they went above and beyond to answer any questions, and they made sure to let us know every step along the way what they were doing, we even gained some valuable knowledge thru the process. The whole crew was professional and kind and so hard working, I have to admit when the job was finished we were a little sad to see them go! Don't hesitate to call them!!! Thank you again Aurora, and everyone at Newport Landscaping, we absolutely love our finished oasis, and we know for a fact we can call anytime if we ever need anything or have any questions at all.
10/01/24: NW replied again. We told them there is nothing further to discuss. We stand firm on our terms regardless of the $600 offer. I have never heard from the owner, only Will. ----- 9/16/24: After posting this review I did get an ask from the same sales person on whether if we'd accept them paying for the turf to be adjusted by the other person we hired as long as we took down our review. I, partially, appreciate this but I ultimately rejected it as I told them my terms are the concrete and the turf since I was not expecting either of those costs. They declined stating they didn't know the estimate on the concrete because it was outsourced. I did not respond further as I still feel they should have ate those costs or been better in communicating them upfront and not waiting until the install to tell me it was $1200 more. ----------- While I accept part of the blame in this given my attitude declined as things fell apart...I cannot recommend them for AstroTurf, service, or sales. They did a good job on our stone wall, patio, and some of the plants. AstroTurf They couldn't do the seams on the AstroTurf and the guy heading up the install told us that the seams were normal to be visible as well as the turf being pushed against the fence line. Having seen this done before I knew it wasn't true and I ended up bringing another guy in to look at it and he said they can fix it. They did a great job on the adjustments we requested on the patio and wall though so I have to hand it to them as we were probably more picky. The sales person and service The sales guy was just plain awful. First he gave us a design that, when we searched the plants to make sure they weren't poisonous to our dogs and kids, turns out they were extremely poisonous to both and the sales guy had been out to our home and saw that we had kids and dogs and we had asked for them to install plants that weren't going to be poisonous. Admittedly I sent a bit of a irritated email to them saying, "Come on what are we doing here?" showing the screenshot of the quick search. He responded with "arborvitaes are also poisonous to dogs" (which is what we had requested). It was a petty response but I can understand given my email was snarky too. Then when we asked for the concrete and an adjustment to the patio to be smaller he told us the cost would be the same and, as the reduction in paver count should offset the cost of the concrete, instead ended up charging us $1200 more for the concrete on the side yard. I finally just asked the sales guy to come out and just look at the yard to get a feeling of what was going on and he said the one thing I hate hearing on any job site..."That's not my job, talk to the installer." After we ended up having so many complications with the backyard between the plants being problematic, the seam issue, and the patio being uneven initially. As recompense they did offer us the pavers for the front yard for free...but then had to come pick them up ourselves from Redmond. As I work every day, that meant my better half, who watches our two kids under 5 during the week, would have to come up and pick up the pavers from them in Redmond. We refused and reminded them that the deal initially was that they would come out and drop off the pavers. They continuously declined to do so...we finally said we'd like the pavers dropped off by July 11th and they went radio silent. We waited a further 2 months before they were finally dropped off 2 days ago. We held off paying the tacked on $1200 until they were. If you're going to get an install of plants, landscaping (mulch and such) or patio installation they are great. They are terrible at sales, service, and turf installation so go somewhere else if you have a turf install or if there is anything remotely complicated you're looking to do. Again, I hate writing these kinds of reviews but I feel it necessary to ensure folks don't get hosed like we did. Zoom in if you can't see. I can tell you living here...they bother me every morning that I get up and look outside.
Working with the folks at Newport was a great experience. Our tired, dated landscape needed a refresh and some character. They worked with us on design, making accommodations/edits when our HOA had revisions. As for the crew, everyone was polite, pleasant, and hard working. Often this isn’t the case but these folks were sure to always greet us and ensure they weren’t impeding our access. Our original referral came from a neighbor who lost a family member during their landscape work and the Newport crew attended the memorial…a testament to their commitment to quality work and a great customer experience. And best of all, Aurora was so responsive and pleasant.
Newport is the best we've worked with. From concept to execution to follow up they are awesome. Responsive, highly competent and darn good people......and they do great maintenance work too!!! Shout out to Tommy, Aurora, Sean, David and Devan. Newport is da' bomb! Well its been a little over one year since Newport installed our backyard and I can say that everything looks even better now. Thats the mark of a great install, the plants and lawn are thriving and with Newport handling the maintenance, we know it will stay that way! So responsive, so helpful, we are so lucky we chose them! Thanks again to everyone at Newport, you guys are beyond awesome!
Best experience I could of had. They did an excellent job.
Great work and staff!
They did a great job on my landscaping project.
Newport takes care of all of our complexes needs and maintains a beautiful landscape on a bi monthly basis. Always on time and does a great job.
Best of the best. I recommend their services to anyone
They did a great job and the workmanship was above and beyond. I would recommend them to anyone who needs a big job done. Thanks newport avenue!
My experience was awesome from start to finish i would recommend this service to any one who wants the best job done!!
Excellent Job thanks
Newport Ave Landscaping has always been a pleasure to work with! Very professional staff who genuinely care about their customer and the work that they are doing. Highly recommend to anyone in need of services!
Could not be happier with the fall clean up the Newport Ave Landscaping crew led by Neri did today. Huge lot, *so many long pine needles*, ridiculous assortment of weedy bushes/grass/pine starts...All better now! Im delighted!
Love these guys! Professional, friendly, and they do great work. Highly recommended.
One thing you will notice with all the one star reviews is the owner replies in a way to make the person leaving the negative review to be in the wrong and paints the reviewer as a bad guy. Their contract (at least the one my family received) stated that we weren t allowed to write a negative review. That s against the federal CRFA. Owner will claim Ive never worked with them because my family members, who all live together, have different last names. I have in fact worked with them (I was not the contract signer) and would recommend a different company.
Would not hire them again. My whole landscaping project was a huge disappointment. We originally agreed upon a spring start date, and my project was pushed back time and time again. Finally, October rolled around and they were able to move some things around to fit us in (?). When they finally did do our landscaping, they derived from what we had asked for, and when I requested them to swap out what we actually had wanted they waited another 6 months and multiple reminders from me to do the job we had originally agreed upon. The installation/tech guys were all very lovely and did a great job, but communication and my entire experience with the company itself was a headache. We will be going elsewhere for any other yard/landscape projects. I suggest you do the same.
We had an issue with our sprinklers and Jeff from Newport came out and fixed the issue which ended up needing to be three separate replacement. He didnt leave till the job was done and walked me through all his changes. This was excellent customer service. Thank you Newport and Jeff!
Morning commute was fairly uneventful until a fence bed super duty comes screaming out of the junipers hauling pea gravel. He had both feet on the pedal, gravel pouring out the side and gravel flying out the back. More dust then a space x launchpad. About a bucket full of this #### marble bounced across lanes as I passed vs being trapped in the #### stream. Id be very surprised if Im the only voice you hear this morning. Tell captain first mustache to tell you to review your agrigate on the highway policy before someone on a bike or generally trying to not have their #### destroyed gets hurt. Otherwise happy landscaping.
They do great work!
Thank you so much Newport for great work. Me and my family both really appreciate this. Newport Has a very great designer that put together a design that was great for our location. We worked with Aurora (Project Manager) and she was just fantastic. Very responsive, Reliable and on top of it. We had them install new sod in both front and back yards, paver patio as well as new irrigation and lighting. We hope to work with them in the future as we will be recommending them to all our friends and families. Thanks!
My 120 year old house sits on a large lot, and had no landscaping when I purchased it. Newport Landscaping patiently worked with me to help create a vision for the yard, and then made the vision into a reality within my budget. The crew is excellent, and every day left the site picked up.
Great communication and quality work! -They added color and life to my once plain yard.
I inquired with Newport Ave about snow removal for some real state clients of mine. My buyers are from California, and there were a few inches of fresh snow on the morning that they were supposed to move into their new home. The snow presented a huge logistical issue for them, so we needed to find a company who could provide snow removal that same day. I called Newport Ave, and the office manager was able to get her crew out that very same day, within an hour of me reaching out. I was super impressed with their responsiveness, and ability to get the job done on such short notice. I realize not all projects can happen so quickly, but when it comes to snow removal, its wonderful to know that I can count on Newport Ave Landscaping in a pinch! Will definitely be recommending them to future clients.
The best landscaping company in Central Oregon! They are reliable, professional, and do an amazing job. 100% recommend to all of my real estate clients as well as family and friends! Positive
I had Newport out to do a backyard consult in March. I shared our budget and the most important pieces of the project. Our project was basically adding a large patio, a privacy screen, some landscape and an optional plant retaining wall against our fence as well as running electrical for our hot tub. I also inquired about timing as it was very important to me to hire someone who could complete my project by July 4th. I was told that would work and they were running about 10 weeks out and suggested that I go in house for design to make sure I could get everything I wanted within our budget and that would move me to the top of their project list. The designer came out 2 weeks later and I again communicated my project needs and timeline. After being reassured on the timeline and that I could work with the designer on our project, I hired them. Thats when things changed. I heard radio silence for a month until I reached out only to hear that there was no way they could complete my project by July 4th. I was frustrated feeling like I was bait and switched to hire them but I kept faith. A month and a half pass and the designer drops by our plans. I wasnt really consulted on design choices but the design seemed nice. Then they gave me an estimate that left out 2 of the most important pieces (privacy screen & electrical) and it was 20k over budget. I was shocked. I was expecting the designer to work with us and say something like well these items wont fit in your budget or these are the material options that fit within your budget. Instead everything was super $$$. We didnt feel like we were listened to or valued. Upon sharing with friends, I have only heard negative things about this company and another friend also had a similar experience where their bid came in way higher than their budget. I would not recommend working with Newport Ave at this time due to poor communication and customer experience. Update in response to the owners response: I wasn t planning to go into specifics but most of your claimed inaccuracies of mine are not true and I have the emails to support: 1. You state Nathan came to discuss a landscape consultation on 3/20, it was actually 3/13. I also provided him with an updated budget of 25-35k at this consult. It s unclear to me why he didn t update that on his end. I never received acknowledgement that my initial July 4th date was not policy nor not doable. 2. You claim I didn t respond to Nathan to proceed with design until 5/15. This is not true, I have a signed document dated 3/15 and email thread from 3/16 where Nathan confirms receipt. 3. The designer came to my property on 3/29 for a design consult where I asked the same questions I did of Nathan. I conveyed our reduced budget, timeline, and important items vs nice to have. She mentioned she had a large backlog and was hiring someone to help with her and to expect designs in May but I never received acknowledgement that my deadline date was not policy nor not doable. 4. I did not receive any updates until I reached out in late April to Nathan via phone. He called me back and said this project was no longer possible by July 4th but that he would see what he could do. So whatever he reportedly told you was incorrect. On May 3rd (not the 16th), I emailed to check in on expectations for timeline. 5. I did add revisions to the design proposal as you state. However, there was no other guidance beyond removing lighting. Yes, I brainstormed ideas that could have potentially changed scope but I also noted many were nice to have. I hired you all to guide and advise us on what was do-able. 6. When Nathan came over with the initial proposal bid that was 20k over our conveyed budget at our consult, he presented it and said I know this is way over your budget but sometimes that s what happens with these things. I am sorry if what was relayed to you was inaccurate. This is my experience and hope there are some pieces of feedback for you and your team to consider.
This company is taking great care of our lawn and landscaping. They are great!
An abundance of common courtesy! Truly appreciate them
Their team really nailed it out of the park! I worked with Nathan and he was so communicative with everything. I love hanging out in my yard and inviting my friends over near our fire pit. Ive had so many compliments. 10/10 would recommend
I transferred my back yard from a high maintenance to a no maintenance yard. Newport Avenue placed half the yard in turf, the other half in pavers and added a pondless water feature in the back yard. They also built my pergola and designed the pavers so it would fit properly. The three staff members working on my yard were extremely easy to work with, came to work on time, worked extremely hard and did a marvelous job. I m so pleased with back yard and I will enjoy it for many years to come. Thank you Newport Avenue!!
We had our backyard transformed and Newport was such a pleasure to work with! Answered all our questions and helped guide my husband and I to design we all would both love and enjoy! Would highly recommended!
Hello - I am writing a unsatisfactory review for Newport Landscaping - they are awful - I called to have them come aerate and seed my small backyard, and I have a scheduled appt with them on Tues, 5/31 the day after Memorial Day (last week) and they no-showed and never called and i stayed home ALL DAY waiting for them. I called them on Wed morning to complain and they rescheduled my appt for last Friday, 6/3, and guess what, again they no-showed with no phone call to cancel, and at noon that day, I called to confirm that they were coming and they said theyd be there in the late afternoon, and they no-showed - so twice in one week, I stayed home ALL day waiting for them they never had the courtesy to call and update me that they were too busy - apparently, their aerating machine is broke - and they only have one alerting machine and one crew??!! It appears that they over-schedule and dont have enough staff to properly run their business - run to do not walk away from these guys - there are so many other options in Bend to help. They run a very poor business that lacks courtesy.
Had to call back to finish easy clean up mow/trim. Then they still didnt do a good job or finish it all. Then charged me about $500 on the smallest of lots. This is after paying them quite a lot to do a small patio. They left the site a mess. Only did the bare minimum. Etc etc. Look elsewhere.
We used Newport Landscaping for our lawn and could not be happier with the service provided. The quality of grass cutting was excellent. the gentleman was reliable and did a great job. I love their office staff! Mikaya is amazing!! Super efficient, helpful and kind. Kelly was also great to work with as well! They have a great team and we are thankful we found these folks! :)
Great service! I had major irrigation problems and they fixed them for me way cheaper than I was quoted from 4 other businesses! Highly recommend!
Great company great teams!
Let the pictures talk by themselves!
We are delighted to share some great news. Newport Ave Landscaping provides courteous, professional on time service we sincerely appreciate. In our senior years, the necessity for helping hands is crucial. Finding a company who truly cares about their clients is of exceptional value. Trusting their integrity is gold. Without a doubt, they have fulfilled our expectations and then some! Craig and Donna
The ladies in the office are the best! They are always so helpful and get us on the schedule for any maintenance issues with our rental properties. I highly recommend them for all landscaping needs.
Thanks to Newport Ave Landscaping for our amazing yard transformation!! Nate, Chris, Francis and crew were so great to work with. Results are beautiful!!
We use Newport Ave for our weekly lawn maintenance in Powell Butte and they go above and beyond to fix trouble spots in the lawn and keep our grass GREEN in the desert! Great communication by Mikaya (hope Im spelling correctly) at the office and the crew is respectable and so nice! I would highly recommend them to anyone!
Unfortunately, our overall experience with Newport was poor. We do like some of the finished product and the crews were polite and hardworking (we even tipped them). Where the company fell seriously short was in two critical areas: communication and issue resolution. We had four different leads on our project; there was no knowledge transfer between them, which resulted in a slew of things being missed or done incorrectly. Many things were promised by one lead and then never carried out by the next. A few issues were ultimately escalated to management but nobody ever called to work things out, instead they sent a rather curt email, with a demand for payment before any corrections would be made. Payment was then made (timely) and we have not heard from anyone. At this point, it s clear they have no intention of returning to make things right. It would have been easy for them to just take care of the issues, we would have been happy enough and this review would not exist. This has turned out to be one of the worst experiences we ve had with a contractor. It s also been unnecessarily stressful. Our recommendation is to take your landscaping projects elsewhere, but plan way in advance as landscaping companies in Bend are swamped with business these days. **Update: out of the blue I got a call from the foreman and they ended up taking care of our main complaint, took a while but they did it. Happy they came back so changing rating from 1 to 3 stars. ***It s March 2021 now and I m upping the review to 4 stars. We had a leak which turned out to be a faulty part and they were on our job the next morning and took care of the issue. Thought that was really good customer service! **July 2021. They were not good on their word and argued that it wasn t their fault and they are now charging us. I m going to pay it but I m not happy, this could have easily ended well but no. Back down to two stars. I m done.
I hired them to repair my sprinkler system. They showed up dug a huge hole then left never to return. I tried to call them for weeks with no response. So I hired another company that did the job within a hour and a half. 2 months later Newport called to tell me someone would be out to fix my issue. They wouldn t return my call so when they showed up I told them no thank you. 6 months later my bank notified me that Newport Ave Landscaping was trying to take $900 out of my account. I ended up having to contact a lawyer to get them to back off. Just call someone else!
This company was built from the ground up by a Central Oregon-born and raised man, and that alone is reason enough to use them. But, they also do excellent work, are efficient, and easy to work with.
Edit: They winterized my lawn system and I thought I had an issue with it. They came out the next day to check it out.
They transformed our backyard into a beautiful space. Very kind, trustworthy people. Would absolutely recommend!
PAID THEM SPRAY WEEDS IN MY LAWN, THE SPRAY WAS NOT EFFECTIVE, SO I CALLED THEM TO COME BACK AND SPRAY THEM AGAIN. THEY E-MAILED ME THEY WOULD BE BACK AS SOON AS THE WEATHER COOLED DOWN TO SPRAY AGAIN. E-MAILED THEM AND CALLED THEM, NO RETURN REPLY. I AM NOT PART OF THE HOA THAT TRIED TO SUE YOU. I AM A PRIVATE HOME OWNER THAT YOUR EMPLOYEE BID A JOB ADJUSTED THE PRICE FOR CASH, SHOWED UP ONCE, SPRAYED THE WEEDS AND LEFT. THE SPRAY WAS ONLY PARCELY EFFECTIVE THATS WHEN I CALLED THEM BACK AND THE PROBLEM STARTED.
Quality
I recently needed to have my sprinkler system winterized. I needed service ASAP as weather forecast was for freezing conditions. I called Janna at Newport and she was able to move heaven and earth to get me on the schedule. Aurora showed up the next day and did a very professional and thorough job. Thanks to your great staff I am very grateful and have signed up for your permanent service. I would highly recommend Newport Landscaping.
Friendly staff
I got on the sprinkler blowout list in September. I was told my system would be taken care of. No one came out. I emailed & called so many times. No one ever got back to me. It s now late January & they never completed the service they promised me and GHOSTED me. Who does that??!! Terrible company. Edit to add: the owner replied to my review and asked me to call him. I have left 3 messages for him, and have not heard back. Yes Mr West, I have the right company. Below you ll see part of the email chain I have with one of your employees agreeing to perform this service. Your company inbox and voicemail must be littered with messages from me, not ONE SINGLE ONE was ever returned. It seems the only way I can get your attention is on here, so maybe you ll see this. Phone doesn t work, email doesn t work, how are you guys in business???
The men that provide our weekly service are awesome! Rain, snow, freezing weather, whatever...they are there making sure our lawn is maintained and looking great. We truly appreciate these employees soooo much! Thank you!!
Only one employee was very polite and friendly. His name was Chris, a irragator. Few others I have delt with were lazy and seemed high, and or drunk. I decided to continue with someone else.
Great company! I would recommend this company for all your landscape needs.
I had an amazing experience with Newport Landscaping. I had a pretty limited budget, but they came in, gave me some great options and and turned my dusty backyard into a truly beautiful space. The where in and out in two days and all of the crew where friendly, non-intrusive and very professional. I will definitely work with them again!
My initial appointment with Newport had a few hiccups, but they worked to immediately correct the issue. The staff I worked with were professional and helpful in troubleshooting my system. I will continue to use their services and wont hesitate to recommend them to a friend.
We spent all summer trying to find a landscaper to fix our broken sprinkler system. I called and emailed multiple companies and nobody would respond to me. Then I called Newport Ave Landscaping. They made an appointment for me immediately. They showed up exactly when they said they would (and even called to let me know they were on the way). The service technician was incredibly friendly, quick, and helpful. What we thought was going to be a huge repair job turned out to be one stuck valve. The tech cleaned it out (didnt try to sell me a new one), reprogrammed our box, adjusted some sprinkler heads, and everything worked great! He did it all in less than an hour. We were so impressed. Even better, he didnt try to up-sell us on anything and he explained what he was doing as he did it (we know nothing about sprinkler systems). We will absolutely use this company again for all of our irrigation needs!
Buyer beware - this company doesnt send out bills in the mail. Instead, they send your account directly to collections in six months. This is the first business in Bend that Ive had this happen with - everyone else sends you a bill in the mail. Save yourself the hassle and pick one of the other thousand of landscapers in Bend.
Called and requested a bid for a a 16foot stone bench, the guy that came out to bid said he would ball park the job at $1600-$1800. Then the next day called and said it was a $6000-$7000 dollar job, I have priced out materials and unless this small job would take 2-3 weeks it shouldnt cost that much. I just felt they didnt want to do a small job.
I called last year to get my backyard landscaped and had an appointment waited and waited, they never showed up, I came from the valley to our bend home to meet them , never the less I was very disappointed.
Newport Ave Landscaping came out and totally overhauled our yard this summer. We have been very pleased with the out come and their prompt, professional, friendly service.
I recently purchased a new house in Bend and it needed some serious help with the landscaping. Thankfully, I found Newport because their team was incredibly helpful and knowledgeable. They made excellent suggestions and turned my yard from drab to fab. Would highly recommend them.
I want to start off by saying that I was more than impressed with this company! Its not everyday that you get to deal with a company that is professional, kind, and creative! My wife and I had a long list of wants but werent sure how to get there. They brainstormed with us and came up with something that we are very proud of. Its amazing to see all of our ideas take shape in our yard. Our yard is now exactly what weve dreamt of! I am forever grateful to Newport Landscaping for turning our house into a home. Thank you Sterling and crew!!
Dependable and professional. Quality work.
Thank you, Newport Ave Landscaping, for our beautiful new backyard. Our home is a new build, so the backyard was bare dirt. My husband and I interviewed several landscape companies, but we were most impressed by the professionalism and attentiveness of Newport Ave Landscaping. Turns out, we couldn t have made a better choice. Adrian and his crew were a pleasure to work with. They listened carefully to the look and feel we were going for and delivered exactly that. Once the install began, Adrian and his crew worked all day every day until the job was finished. We love our new backyard and highly recommend Newport Ave Landscaping to anyone in need of landscaping services.
Called to have them come out and get our sprinklers up and going. That was basically the only time they answered their phones. A guy came out and after looking everything over told us we had a bad sprinkler timer and he would have the company call us with a quote. We waited a week and never heard back, tried to call but could only ever get an answering machine. So we called another company who scheduled to come out within the next few days. It was two weeks from the day Newport came out to the day the company who actually fixed the issue came. The guy from the other company was able to quickly determine there was a disconnected wire and got our sprinklers up and going quickly at a reasonable rate. NO TIMER ISSUE. Low and behold, Newport emails that day with a quote around $250 for a new timer. I tired calling to get them back out before my lawn died several times to no avail. They mis-diagnosed the problem which I was told by the guy who fixed it, should not have been an issue at all. They would have cost me a large expense for something that was not even the problem. I received a bill later on for when the first guy came out. The detailed bill stated I was being charged for Activated sprinkler system which never happened. I tried calling about the bill, but was never able to get through and no one returned my messages. As a last resort I am being forced to send a check for a service that was never rendered because I cannot get through to the company to resolve the issue. I do not leave negative feedback easily and am very disappointed to have to do so now.
By far the best landscaping company in the area. Professional, punctual, and reasonable prices. I have worked with them for years and have always been impressed with their work.
Good guys. Reasonable prices
If youre looking for premier and professional landscaping,you are at the right place!
very friendly staff, thank you for the hard work! :)
Newport Ave. Landscaping does a phenomenal job. I have hired their maintenance and irrigation staff in the past both of which did a phenomenal job. The maintenance staff was competent enough to flag problem areas and then have an irrigation tech come out to resolve whatever the issue may be. I only say this because other landscape companies we trialed did not have the same level of communication and minor to major details were missed. Would definitely recommend Newport Ave. Landscaping.
Had some mechanical/technical issues with the watering system at my apartment complex, they diagnosed and fixed the problem immediately. Thank you for the speedy response and great customer service Newport Ave Landscaping 5 stars for a great job!
I am so impressed! They arrived on time, worked hard and did a great job! Cant say enough positive about my experience.
My wife and I are new to Central Oregon and we needed some finishing landscaping done, most notably river rocks and a tree planted at our new home in Eagle Crest. We asked for an estimate and ultimately hired Newport Avenue Landscaping to do the job. We were absolutely knocked out by the quality of their work and highly recommend them.
My husband & I had a new home built in Eagle Crest. Landscape was not a part of the job so we were on our own. We had trouble finding contractors because everyone is so busy. A friend on mine in Eagle Crest suggested I call Nick Tennis at Newport Ave Landscaping. Nick was very easy to work with & completely understood what needed to be done for fill, drainage to meet the requirements of Eagle Crest. We did not begin our project until November so just had the dry beds, fill, & retaining boulders put in. The men on the job were very thoughtful, considerate & hard working. They worked through some pretty frosty, icy days but stuck with it. We are very happy with the work completed as well as how easy it was to work with Nick & the crew from Newport Ave Landscape.
Newport Ave deserves a solid 5 star rating! We are extremely satisfied with our experience from Suzanne, the landscape architect, to Sterling and to Chris and the work crew. They did an excellent job. They were always professional. They listened to what we wanted and they were considerate of all our concerns. They did a great job!
They may do wonderful work--their website sure seems to indicate that--but dont call them if you live in Redmond. I was in the difficult position of having to arrange all my appointments for the one week Id be home because of a family emergency that has me living out of town for now. I called 3 weeks in advance for an appointment (realizing this is a very busy time for landscapers)--their computers were down so the scheduler had to check with someone about whether or not they could come to Redmond. After confirming that they could, the appointment was scheduled. TWO MINUTES before the scheduled appointment time, the scheduler called and said she needed to reschedule for 30 minutes later--I was a bit irritated since my husband (Andy) was already home from work but things happen and there wasnt anything to be done about it. A few minutes later the scheduler calls and says OOPS--they cannot come to Redmond at all. Why did it take them 3 weeks to figure that out? Now, it is most certainly too late to get another company to come out this week to see what we need done. Very poor customer service and very disappointing. Lynn Redmond, Oregon
I just signed up for landscape maintenance with Newport this last week and I was very impressed with what they have to offer and their service so far.
We are so thrilled with the transformation of our garden its amazing. We were so impressed on how much effort and care was put into making everything come alive and beautiful once again to our garden that had been neglected and ignored for four years before we purchased it. Newports crew came everyday working very hard until the job was completed....everything is perfect!!! Thank you Newport our garden will bring us continuous pleasure and enjoyment to me and my whole family. Rea Jackman
I have not used this company which is why I have left 3 stars instead of one. I called them and it asked for detailed message, which I left. My problem was simple, and I guess not worth their coming out. They say they have a 24hr response but I am still waiting for their call. Companys need to know that even though my problem was simple this time, I would have used them again at another date.......I have since located someone to fix my sprinkler problem.
Newport Avenue Landscapes is professional, knowledgeable, and gave me a great personal and personalized experience. Thanks so much!
Newport Ave Landscaping came to my rescue after a very unfortunate experience with another Bend Landscaper. He and his crew (Chris and Manuel) were professional, polite,hardworking, prompt with returning phone calls and an absolute delight to work with. My landscape job required working with existing materials, sculpting and placing of boulders and steps to create a natural looking retaining wall on a hillside. I cant say enough how grateful I am... and the finished product is the talk of the neighborhood, a masterpiece!!!
After finding Newport Avenue Landscaping online, I contracted with Sterling after he promptly responded to my request to meet and provided a reasonable bid out of the 3 that I received in total. It was not the cheapest, but it was the most comprehensive and trustworthy. He was quick to turn around a proposal and was able to get started on my project without substantial delay. His team was hard working, responsive and kind. Our complete backyard renovation including a new paver patio partially laid over an existing concrete slab, new land features, new ground covering and a lot of new plants did take two days longer than quoted, but costs remained the same. Additionally, we did have some issues following the initial installation with some erosion which was promptly fixed with a new feature and additional heavy materials installed at no additional cost. Sterlings follow up ensured that we were happy with our final product and he and his team have earned their 5 stars.
Called 3 different times to try to arrange someone to come out for a quote on some work and no answer, so I left 3 messages. Did not receive any call back. Perhaps hiring someone to answer the phone would be something to do in the future. If getting them to respond to me when I am a potential first time customer is this hard I cannot imagine what it will be like getting them to fix something they have done after they have taken my money. Edit: Newport got in touch with me last week and was able to come out and look at what I wanted. Though I wont be able to do business with them, they did their part in following up on messages and Sterling was very quick to come out to my house and was very polite.
After calling five companies for a backyard overhaul, Newport was the first (and only) to call back. Sterling was professional and extremely knowledgeable in the proposal process, prompt in getting the design approved by our neighborhood review committee, and quick in getting to work. HIs crew was very experienced and professional, and great to work with, and they really paid close attention to every detail which was appreciated. We couldnt be happier with the end result, as it blew away our expectations. I would highly recommend Newport for anyone looking to design, install or maintain a landscape.
Excellent reliable service! Hard working at a very reasonable price. Leave my yard looking immaculate. I have recommended them to friends with good results.
My lawn has never looked so good! Great service and reliable.
Our first year with Newport Ave Landscaping..improvement noticed in health of our lawn and appreciated the careful attention given to all services we contracted with this company! Get signed up now for 2015 Landscape and irrigation services ; )
Great customer service, very professional. Sterling and his crew obviously work hard to stay in good communication with clients during the whole process. We had a paver patio/hardscape put in and it looks great. They go out of their way to make sure you are happy with the finished product. We had a number of quotes and Newport Ave Landscape had competitive prices as well. Highly recommend working with them!
Awesome Service, Great Prices and Fantastic People. They have my business for a very long time.
Prompt and professional! Sterling and his crew helped turn a neighborhood eyesore of a front yard into a natural landscape. They faced a hefty bunker of a concrete planter box, that proved to be some serious work to remove. I cannot recommend these guys enough. The front yard looks better than we could have hoped, and they finished on time.
These guys take care of all my landscaping needs! They rock!!
Newport Ave Landscaping is the 3rd Landscaping Company we have used since moving to Bend and they are the best by a long shot. These guys are friendly, fast, dependable, and have reasonable rates. We have been impressed with their work. Give them a call-you wont regret it!
I met the Newport Ave. Landscaping team this spring when I moved to a new home and needed my sprinkler system activated. On the recommendation of a neighbor I called them and decided to used them for all my lawn and yard maintenance. What a great decision. Not only did it free up my time, but I have the nicest looking yard in the neighborhood.
I own Fleet Feet Bend and have been very happy with the service. The lawn always looks great and when there are problems, they take care of them right away. I highly recommend their service.
So.. We landed in Bend and needed service! New House with a BIG front yard of Grass. Tiffany and Chris started our service and have been in contact and doing a great job! We like their professional and friendly service! Thanks Guys Heidi & Ron Schopp
I have been very pleased with my lawn and yard care for the last two years. Chris has been responsive, pleasant, meticulous and has done a very good job overall. I really recommend these guys.
I appreciated Newport Ave Landscaping because they were not only consistent in showing up every week, but they were consistently good in taking very good care of my front and back lawns and yards. They were very complete in covering the whole area, and Sterling was good about checking up on how his employees did their work and in making sure that they followed through on everything that needed to be completed in the yard care. Also, If I had a particular need or request or need Sterling was very good at getting back to me and making an appointment and problem solving the need or problem till it was corrected. I can honestly say that due to their service I did not have to worry about about my lawns needs during this last season. Sincerely. Jesse Staples