6363 FM439, Belton, TX 76513, United States
Based in Belton, TX, Heart of Texas Landscape & Irrigation Co. has been serving Bell County and surrounding communities for over 30 years. Our services include landscape design and construction, irrigation installation and repairs, custom outdoor kitchens and patios, commercial maintenance, sports field management and more. Give us a call at 254-939-6795 to start the conversation about your landscaping needs.
I had a broken pipe in my irrigation system, identified as caused by the tornado with tree damage in May of this year. I had to wait close to two weeks for the appointment. The Technician worked about an hour when I checked and saw he had dug a huge trench by the pipe and told me that a lot more work would be needed to identify the scope of the problem. It was clearly a two person job, however when I called the company they said they only had one Technician this time of year. I didn’t think I should pay twice the labor charge because the company was short staffed. I called my insurance company for coverage, they asked for an estimate. Heart of Texas stated they were unable to identify the scope of the problem as I asked them to stop work while I pursued insurance cover, and refused to provide an estimate. I ultimately called another company who came out promptly, accurately identified the scope of the problem and immediately provided me with an estimate. Do not recommend this company at all based on my experience.
It was great working with Tyler and Antonio. Tyler was very helpful with his own insight to go with our ideas of this project. Antonio was the onsite supervisor on our project, he and his crew were very detailed in making things come out fantastic. Together Tyler and Antonio make a great team and are True Professional's. It's been a pleasure working with both of them. We highly recommend H.O.T landscaping!!!
I am an experienced construction manager, now retired. I owned my own company and provided general construction services to Builders and Property Managers. It is through these filters I offer this review of of my experience with Heart of Texas Landscaping Inc. After purchasing a new home on a large lot, my wife wanted the back yard landscaped. She had a good idea of what she wanted. After a short search we chose Heart of Texas Landscaping, based on the quality of their finished projects and the efficiency of the workers. We reached out to the company and were put in contact with Chris Armor who is responsible for design and making the impossible, possible. We made an appointment with Chris to see the site and discuss our ideas. He listened carefully to what we wanted. We discussed design concepts and materials. With his guidance we settled on a design. Chris also made suggestions on native plants and materials that would work best on limestone. He produced an amazing concept drawing which we approved. Chris worked with us throughout the entire project. He is extremely busy and yet he made the time to take our call or text us back. This was a complex job involving numerous steps and multiple crews. Every crew had a crew leader distinguished by a khaki shirt. The Masonry Crew Leader was a Master Mason. He was by far one of the finest craftsman I have had the pleasure to observe. I watched him do more with a string line, tape measure and level than most do with a laser. He had a laser, but he simply didn't need to use it. Not every crew leader is a gifted as him but I found that competence, knowledge and good leadership were the common thread with all the Heart of Texas Crews. I was impressed by the discipline of the workers and the crews as a whole. They were well equipped and they all knew their jobs.They were very hard workers.The most Senior Manager is Ben, the owner of Heart of Texas Landscaping. He would stop by to check on the project and the crews. I had no idea who he was until we were introduced at the end of the project. I believe that his visits we his way of keeping his finger on the pulse of the project. Our contact in the field was Chris Linzy, who supervised all of the crews. Chris provided the magic that made it all work. With Chris there were no problems, only pending solutions. His quality standards and expectations were very high, which set the tone for the overall project. Chris always returned my calls or text. He was a pleasure to work with. Our experience with the rest of the company, Admin, Bookkeeping and others was the same as stated above. Everyone cared about our satisfaction and that our expectations were being met. I have very high expectations on quality, process and communication. Heart of Texas Landscaping exceeded my expectations and demonstrated what is possible with a large, well managed company. They have my highest recommendation. Robert and Dolores Adair
HOT did a fantastic job with grading our front yard and laying about 12 pallets of sod. Yard looks fantastic. Chris and crew were great before, during, and after the job. Thanks!!
Chris and Zack were both wonderful to work with. We installed a french drain and added zero scape around our pool house. We absolutely love the end result of the project and appreciated how professional the entire team was. I would highly recommend working with them.
Our HOA has contracted with HOT for the past several years. I’m not sure why when they do such a piss poor job. Hardly ever trim, and most the time don’t cut all the areas. They blame it on wet ground, but that wasn’t the case today, which kept them from trimming. They are just plain LAZY! Lots of landscaping choices out there, don’t be fooled. Once a month or not, do the work that your company has been contracted to do, or step aside. Trimming is not hard! I urge everyone thinking of using HOT to stop by and look at how HOT leaves a job half done. Our outside entrances have had branches down for over a year, and your crew just mows around and leaves anything in their way behind. Pathetic!
I was very pleased with the quality and quickness of the job. In less than a day and a half my landscaping project was done. Heart of Texas has a great landscaping team! Only thing I would improve on is the scheduling process.
I selected Heart Of Texas Landscape after seeing the positive reviews! Chris initially came out to provide a quote to get my unfinished backyard complete with sprinkler system. It took some time to get the ball rolling because of the rain we were getting at the time. After two sessions of weed killer, the crew came out and began leveling the back yard! Shortly after that, they began trenching for the sprinkler system. I decided to have them add the system to my front yard at a reasonable price and they didn't have any issues making that happen. The guys were extremely hard working in the extreme heat. They laid approximately 12 pallets of bermuda sod and everything came out great. There are just a few sprinkler heads that will need final adjustment. Chris, Sergio and the rest of the Heart Of Texas Landscape crew were awesome and I wouldn't hesitate to use their services again!
Had the pleasure of working with Zachary. Very knowledgable, took his time and went over every part of my yard until I was comfortable with how everything was suppose to work.
Chris set us up with 2 French drains! Everything came out better than I imagined! Thanks
Zach did such an awesome job in our homeowner orientation explaining the irrigation system and was very patient in answering all our questions.
Excellent work! Crew was timely, professional, cleaned up after installation. Good follow-up by Supervisor Zack, provided complete review of how to use and maintain system. Very knowledgeable team! Thanks
Antonio came out and checked for leaks and found the problem. He returned with the necessary part and fixed our leak. Great service and a wonderful attitude. Customer service at it s best.
Zachary from heart of texas landscape and irrigation was very efficient and thorough with the walk thru. He answered all my questions with care and made sure i understand the whole system. He gave me a card to reach out if i had any question. Highly recommend going with these guys as they are respectful , thorough and charming.
I ve used Chris and his crew numerous times now. From our initial build landscaping, to irrigating changes and updates. Professional service, fair prices, and beautiful native plants you can t find from the big box retailers. They ve always done a fantastic job and strive for customer satisfaction. If you re unhappy with the smallest detail, let Chris know (always reachable) and they ll make it right! Can t say enough about this business. Office staff is great as well! Definitely a customer for life! Update: Had them come out to clean up and refresh the mulch in the beds lately while I was out of town for business. Unfortunately, the wrong color mulch was put down (brown, not black and a lot of it). All it took was a text to Chris saying that and they made it right! No arguments, no back and forth. We ll take care of it . And they did at no additional cost. Their dedication to customer service is top notch. Still a lifelong customer! Update 2 . Had them come out and remove all the much and replace with matching rock. Fair price, prompt service and fantastic results! Chris and his crew at HOT are my go-to company for all things landscaping!
On April 18, 2024 I received rapid and excellent service from Heart of Texas Landscape and Irrigation. Their representative arrived on time and had the necessary replacement irrigation controller on his truck. He lost no time in removing my old one and wiring up the new one. I would recommend this company to anyone who needs any of the services they offer. Great Job Daniel!
Always good quality and easy to work with.
Chris was great, and they were happy to help us achieve what we wanted as far as finishing the sod in our backyard.
Thank you great job!
Did a great job fixing up the sprinkler system.
Wonderful Wonderful Service. Chris and his team are A-Wesome! I strongly recommend this company to service all of your landscaping needs. They install our irrigation system. Great job.
The product used is excellent and the men were efficient. A heads up especially to Tony who is very professional, polite and an excellent representative for the company. I highly recommend this company.
Crew did an amazing job looks awesome, very professional, polite. Cleaned up after being finished. Highly recommend Heart of Texas Landscaping
We had five landscape companies come out . Out of the five, HOT was the only one who gave us ideas and suggestions right then and there. Most importantly they had, by far the best prices. Day of the work, the crew hit the yard and did an amazing job for us. The yard looks great and the plants are thriving! Thanks Heart of Texas!!!
We cannot recommend Heart of Texas enough. We have been very impressed with the professionalism and responsiveness. Heart of Texas stands behind their work, and it shows! Chris Armour and his crew are wonderful!
The crew was efficient and courteous. We now have golf course quality sod in our backyard and could not be happier!
The whole crew that came to our house was amazing! Chris Armour and Chris Linzy were very thoughtful and worked very hard to deal with our drainage problem in the backyard! They made suggestions and changes that we never would ve thought of and we are very pleased with how it turned out!! We have seen nothing but mud for months now and it is so refreshing to walk out and see grass and plants and a backyard put back together! I cannot thank them enough!! Thank you, thank you, thank you!
The team at HOT did an exceptional job from planning to execution. The crew on site exceeded all expectations.
They did an excellent job identifying the problems and quickly repaired them. I was very pleased with their service and professionalism.
The guys always take care of our yard & we appreciate your hard work,... especially with these hot a** months coming up.
Chris and his team are exceptional individuals. They planted the most beautiful array of flowers in my 3 front flowerbeds. Heart of Texas Landscaping is the go-to company. I highly recommend this outstanding business.
We ve worked with Chris and his team on several personal and business projects over the years. We ve chosen HOT because of the overall value and responsiveness. They show up when scheduled. They pick up the phone afterwards and solve any issues. We trust the project will be done right and Chris and his team have not failed us.
DO NOT USE THIS COMPANY! They charge $160 for a back flow test, when other companies charge $65. I failed my test and they quoted me $340 to fix it when other companies quoted me $160 for a test AND repair. This company is an overpriced scam. Negative
HOT landscaping did our front yard and irrigation system when we built our house about 3 years ago and we used them again to install our back yard irrigation, build a raised planter along the back of the pool, add two drain systems, add some trees and plants and put in a drip system and add pea gravel for our raised garden area. Chris and Chris and really the entire crew were extremely responsive to questions and wanted to make sure we were happy with the work. Without reservation, I highly recommend them for your landscaping needs!
My irrigation Technician, Daniel, was phenomenal!! He was prompt, knowledgeable, and got the job done!!!! He also gave a great rundown of the entire system as well. I will definitely be using them in future. Positive Responsiveness, Punctuality, Quality, Professionalism, Value
Antonio showed up with a great attitude and went straight to work. He quickly identified the issues and fixed the problems immediately. Thanks again
Daniel McCullough was very prompt with his arrival and did a great job!!! He was professional, friendly, and helpful with questions I had.
I ve had others work on our irrigation system, but Antonio/Heart of Texas is the only one who has it all working well and covering the lawn. Vivian I m the office is very nice and helpful as well. I highly recommend based on responsiveness, professionalism, and high-quality results.
Called Heart of Texas because my sprinklers system wasn t operating properly. Antonio Deleon was the technician who arrived for the repair and had us up and going in less than an hour. Antonio was extremely polite and professional throughout his visit, and it was very evident that he knew his tradecraft well. I will be requesting him for any future repairs.
I had them design my landscape both front and back yard and it was professionally designed and workmanship carried out excellently.
Read the REAL reviews. Avoid being strong armed. They charged me over the phone for backflow testing. Don t think the guy ever even came and looked at my system. They failed me saying my device was leaking and it wouldn t open at the air inlet. I assume they didn t think I d check it for myself. There s no issue. Inlet opens. No leak present. I got it checked by another business who passed it with no issue (because they re honest). Clearly this company was trying to get me to pay for a grossly overpriced repair . Such a small annual maintenance request, I can only imagine how they re ripping off clients with bigger projects. And if this is not standard business practice for you guys, I highly suggest you have a talk with that service technician you sent me.
Great service
Awesome
Purchased a new home with landscaping by Heart of Texas. Less than 2 years later, everything is dead, including the tree. An arborist came out and told me the tree should never had been planted in the first place because it was so damaged. I called Heart of Texas to see if maybe they could do something. The lady was rude and said they dont guarantee anything. She then said she would have someone call me back but they never did. Looking around my neighborhood now I can see a lot of trees are dead or have been removed. This company just does the easiest thing and then takes no accountability.
Extremely knowledgeable about what our backyard redo should contain. Design work was perfect. Workers were courteous, professional and diligent. We are thrilled with the finished product!
Tyler did a terrific job taking care of all out lawn care needs. Quick amd fast. Was able to complete the deck drains right on time for our pool deck to be installed. Highly recommend, I will be using again for my sprinkler reconnect. Well be using for all concurrent and future lawn needs. Thanks again Tyler for everything.
They seem shady in the way they do quotes and pricing. I cannot recommend this company to anyone! -- And $100 charge for just a simple pvc piping leak Estimate??? Get out of Texas with that b.s.!! --- (Ohh, and now they are stalking me. I may have to report them.) -- I just saw complaints through BBB against this company too. -- Seems they have a history. -- Regretfully, I didnt check their Reviews first... Looks like they have several 1 Star Reviews besides mine.
They did a great job fixing our back flow and sprinklers. The technicians were very polite and helpful and made sure we understood how the system worked for the future. Would have given 5 stars but I did have to reach out more than once to schedule (gave over 2 weeks for them to respond before reaching out again).
Tyler was an absolute delight to work with! He was so patient with us as we went back and forth trying to make up our minds about what we wanted done. He was always very professional and very responsive to my text and calls. Sergio, the Project Supervisor, was on site several time and also was a very good communicator. PRAISE for the hard workers Tyrone, David, Ricardo and Juan!!! If I could give this team more than 5 stars I would. They were so respectful of our property and did an outstanding job! At the end of each day they cleaned up, put the fence back up, made sure all the gates were closed and even told me they were leaving for the day. Before they left on the final day of the project, I was called outside to make sure everything was to my satisfaction and that was followed up by Sergio coming by to check on the finished project as well. HIGHLY RECOMMEND Heart of Texas.
Heart of Texas is the Best of the Best! Ask for Chris Armour and he will make your landscaping dreams come true, Chris goes above and beyond and will not disappoint! Our yard is absolutely gorgeous!!!! Once again we are extremely satisfied! If you expect nothing but the best, look no more. Chris, Sergio and their crew provide excellent customer service and top of the line work! The nicest guys you would ever want to meet!
After having a pool built, we hired Heart of Texas to repair irrigation, replace sod and install new lighting and trees. They were fantastic. Chris was frequently in communication with us about what to expect and when. The yard looks incredible and they will be our go to landscape company going forward
Extremely pleased with the service received from Heart of Texas Landscape. Our advisor, Chris was always on time, courteous and extremely knowledgeable. He worked closely with us to landscape our backyard with trees and hedges. He timed the planting in order to select the optimum time to deliver and put the trees in the ground. But the service did not stop there -- he followed up and responded immediately to emails and phone calls. Its six months later now and he still checks on our trees whenever he is in the neighborhood. This is the kind of service you can expect from Heart of Texas!
Always a good experience with Adolfo and main office. Sometimes a bit of schedule backlog but when youre requesting the best its to be expected.
Fantastic customer service and a great end result. Highly recommend!
Great place, landscapeing is top notch.
THANK YOU HEART OF TEXAS LANDSCAPE!!! Everyone from management Chris Armour, Sergio, and Chris Lindsey to THE CREW Marcos, Francisco, and Lucho! Very professional, knowledgeable and hard working team doing what ever it takes to get the job done! My front and back yard look great had many compliments even before it was complete. Will definitly call y all back for the next project! Update: Well, it s been two years still a lot of familiar faces. Thanks again Heart of Texas for completing another project that I drew up. The crew of Manuel Muniz very knowledgeable and hard working, Christian aka Lucho hard worker and strength that holds up the team, Julian Team Leader and Chris Armour the man that makes it all happen (management) it can be a challenge to make me happy but you always seem to get it done and I thank you so much for that!! Get ready for my next call!! Here are some pics of their outstanding work!!
Tyler was awesome. Not only did he rush to meet our deadline he was patient and helpful in helping us figure out our need to make our backyard more usable. We had the dream of what we wanted and he had knowledge and professionalism to get it done. His idea worked out perfectly
Cant really tell you much didnt go by the flower beds that I was requested in go by to look at they gave me a quote but that never happened so I cant tell you how give him five stars though good for them
I am officially a life long customer and will recommend Heart of Texas to everyone. Aside from the beautiful and perfect landscaping, when we had an issue with irrigation Chris was very responsive even on the weekend. Chris gave our family peace of mind and had his crew out first thing that week. Joseph and Angel came out and addressed the issue and left the lawn looking better than when they showed up. Thank you guys for your hard work and dedication to your community.
HOT Landscape did an amazing job with our retaining wall! Design, estimate, scheduling, and a beautiful level backyard, fence ready! I can not say enough good things about their crew, professionalism, courtesy, and finished product! If you have any landscape design needs, please call these guys. Absolutely the best in Central Texas, hand down! Thanks HOT Landscape and Irrigation! John H.
Chris and his team did outstanding work on the landscaping for my home. From planting trees to building a fire pit and patio, Heart of Texas exceeded my expectations and did all of the work in a very timely manner. I will use them again for any future projects.
Note well: Nature nourishes your body and soul that s why I decided to invest my C-19 Stimulus check into a beautifully landscaped yard, a product of healthy species, good planning and hard work. After I chose the plants and sketched a plan, I connected with the highly rated Heart of Texas. Their wonderful team of guys provided the fine tuning, hard work and helpful support with gracious courtesy. Highly recommend Heart of Texas Landscape and Irrigation Company.
Heart of Texas was great to work with. Installed a property wall for us. Great experience. From estimate to install, very professional. Communication was great. Rauls crew did an awesome job. Thank you. Will use their services again in Spring for other projects. Outstanding work. Would definitely recommend.
I had a custom flower bed added to my yard, and the end project was exactly as I had imagined. They completed the job in only a day, cleaned up after themselves, and even replanted a tree I wanted to keep from the old plot. Definitely will use them again for my next project!
These guys were great. They installed a flower bed which greatly enhances the look of our home. So glad we used them
Great facility!!!
Chris and Martin were the main guys on the crew and they did an amazing job. I had a flagstone patio installed in the back yard and some tree rings in the front. The masonry work was beautifully done. They executed exactly what I asked for and it looks even better than I pictured. I highly recommend their services.
Terrible service! Our HOA has been using Heart of Texas for our common area landscaping. They did fairly well for a while but the last two or three years theyve ignored multiple requests to complete work on our front entry. Now theyve stopped mowing some of the areas that they are contracted to do. Very untrustworthy for the price. It seems like if you complain the owner instructs the crew to do it worse. Im starting to think they just dont want our business. Im the current president of the HOA and Ive been trying to work this out for about two months now but like I said it just gets worse. Very vindictive people at this company. STAY AWAY!
Chris Armour went above and beyond with his landscape/irrigation design for our new home and kept us within budget. Ive used Heart of Texas for all 3 of my homes and couldnt be more happy with the results. I would recommend them to anyone looking for landscape and irrigation for their new or existing home.
Chris and his Team did an amazing job on our paverstone patio extension and new concrete pad for our new hot tub. The team was very professional and the work was top quality. This is our second time in 5 years working with Heart of Texas and we will definitely come back to them in the future. Thanks Heart of Texas!
Chris and his team did a great job with our new house. We wanted something simple but nice and HOT was able to design something that met our needs. Thanks!
Heart of Texas Landscaping came out to my house and installed a sprinkler system, Bermuda sod, rock bed, flower bed, and large tree. They were quick , well-priced and efficient. I am blown away by how beautiful my backyard looks now. Thanks Tyler and Heart of Texas Landscaping for all your help!
Team arrived as scheduled (actually earlier but that was perfect). Did the job as contracted and performed a superior cleanup as the irrigation system was installed after a complete landscaping had been accomplished. You could not tell that the landscaping (other than the sod) had been disturbed. Great job
Extremely pleased with the work. They went above and beyond and made my backyard look amazing. I would highly recommend them for anyone needing work on their yard.
Have worked with HOTL for about 10 years on commercial & residential properties. Great quality service every time! Staff is always friendly and respectful.
We have asked three times for an estimate Had to wait for an appt for 3 weeks said would get us a bid in a few days Still waiting... Must be nice to have so much business you don t need anymore Tyler just looked me in the face and said i s just too much We did get bid last night and yo be most accurate IF Tyler had said two weeks then it wouldn t have been an issue but he told my husband a few days. Thanks for the clarification and for the great job on the front. Never said yall don t do great work Interesting you withdrew your bid but ok
They perform our backflow test each year for the last 10 years. Reliable, fast, friendly
They do all our landscaping. They are experienced and professional. Whatever you dream up, the can create. They even did the stone for our BBQ island and it is beautiful. Highly recommend.
Had an irrigation system put in our backyard. The two employees were hard workers and did a great job.
I want to thank Tyler for his professionalism and advice on the landscaping of my new home. He has been instrumental in designing and executing my vision of my yard. I has been a journey with its challenges and changes, but Tyler was patient with the process. Heart of Texas senior management addressed all my concerns and needs, with providing a fair price for the custom work I wanted. Again, thank you Tyler and Heart of Texas Landscaping for a wonderful experience.
We recently had our front yard landscaping totally removed and replaced. We had tried to work with 2 companies prior to calling Heart of Texas Landscape. The other companies either didnt return calls or came one day to start removal and then never returned. This had gone on for over a year. We contacted Heart of Texas and received a phone call and email almost immediately. Shortly thereafter, Ben scheduled with us to meet and discuss our needs. He kept in touch via email letting us know the status of the drawing/plan they were working on and clarifying any specific ideas we mentioned. Once agreed upon, the work started and Chris supervised the project. He kept us informed via email and phone calls letting us know the planting schedule and planned work each day. He was most conscientious and very detailed. His crew was amazing and our project was completed on time in short order. He followed up with us afterwards to make sure we didnt have any questions or concerns. We are so pleased with our front yard results and the ease of working with this company we are planning on adding new landscape to our back yard/pool area this year. I cant say enough about how pleased we are with this company and the people we worked with. Superb all around!
Great job!
I would highly recommend HOT to anyone! They did an amazing job installing our irrigation and sod. Was very professional from initial call to follow up after the job was completed. They showed up on time and as scheduled and had a very fair price. Thanks Chris!!!
When I bought my house I called heart of Texas to come out because I wanted some landscaping work done on my yard along with some permanent fixtures added to my rock garden. The individual who came out to give me an estimate was very nice and spoke to me at length about what he could do. Then he told me that he was going to put some different ideas together and he would email me his ideas along with his estimate. I waited patiently for his email and it never came. Finally a month had passed and then one day the same guy who came out originally from heart of Texas showed up at my house and apologized for not getting back to me, he told me he wanted to take another look at my backyard so he could finish his estimate. I accepted his apology and allowed him access to my backyard so he could finish his estimate. After about 5 minutes I went to join him in the backyard and he was gone and Ive never heard back from him again. Im not angry , I just find it baffling and kind of funny. However I would not recommend heart of Texas.
Outstanding work from HOT!! They were the original landscapers on my original build and additional projects since we moved it. Chris worked with us on original design plan, and changes. All other work has been excellent! On time, on budget and excellent work! 6 Stars!
Chris and his team did a beautiful job on my backyard. As a new build it was bare, now I can enjoy my patio while looking at the colorful flowerbeds.
Thank you Heart of Texas for a job well done, from removing stumps, to the rock saw and trenching, a boat load of top soil and irrigation, sod, river rock as well as rock for a parking area. Couldnt be happier with the quality of work performed by their crews from start to finish.
This company has poor communication skills and places poor products. We had our yard done by this company a month ago. We were not very pleased with lack of communication from them regarding a time frame. Always an excuse about the rain putting them behind but yet they can not bother to call and let you know, they just show up one day. I also had to notify them about plants that they placed. They had Blackspot and yet they didnt seem to notice it on the plants. They came and replaced them but they replaced them with different plants and they have powdery mildew on them and I have another type of plant that they placed and leaves are falling off and it is sick. The others have new growth but this one looks sickly. I have sent them an email with photos with no response. They also just dug holes and placed them in them without any dirt! I had to let them know as well. At first, they placed a bunch of riverrock around the house with no plants!! I had to send a text and say, hey, where are the plants?. I think they forgot and tried to play it off. We requested St Augustine for the sod and there were several spots that had large squares of Bermuda in it and there is a ton of Nutsedge grass mixed in as well. They tried to say it came from my neighbor but It would not have such a large amount in a matter of days after it was placed. I was basically blown off and they refused to acknowledge that it came in the sod that they laid. I have since had to go out and buy new plants and spray to hopefully keep the mildew from getting onto my healthy plants that were already in my yard. Obviously I can not and do not recommend this company as they do not take responsibility for their work. I do have photos and text for my proof. F/U Sir, It was not determined by the BBB that ;you did everything, they just forwarded your response to us. The fact is that you started the work on 6/6 and within a few days we started to text Chris about the grass situation and then the original sick plants., which We then left for vacation for a week. So when we left, yes the new plants and others you planted looked ok., which is when the original letter was written to you. On the 24th upon our return, I sent Chris an email with photos saying that I think the other plants are sick as well to which I got no response or follow up. So you can not say that you did everything to communicate after the work was done. If you would like me to forward you the email, please let me know which address to send to or ask Chris to forward it to you. So no, at this time, I will not pull down my review. I have spent my own money to replace the sick plants with new ones and spray so my good plants do not get sick. I also know that the plants did not contract anything from my existing plants as they were fine prior and even Chris said they looked fine so please do not try to say it came from my plants.
Chris and the team from Heart of Texas did an Amazing job!! Showed up on time and they went above and beyond our expectations! We love our new sod and flagstone walkway! Our back yard looks new again! Will definitely use Heart of Texas many more times for future work! Russell T.
Called this company to get a bid on landscape maintenance for our HOA and arranged to meet a rep on-site to go over the property. Was told at the time they would submit a bid early the next week. Crickets. Eventually followed up about a week later and was told, ...sorry for not getting back with you. Finally had a chance to sit down with managers this morning and we dont have the available time to service the property. Not wanting to submit a bid or feeling like the property isnt a fit is fine. No issues there. But the lack of communication is problematic, not to mention the disingenuous nature of the response. Obviously, very skeptical they just happened to sit down to discuss the property the same day I followed up. Regardless, it doesnt take much to simply reach back out and say, ...upon further review were just not a fit... Bottom line: If timely communications and a company delivering on what they say they will do is important just be aware it might be a challenge here. Perhaps it was a one-time thing, but in looking at other reviews it would appear there are others with similar experiences.
Great, hard-working guys! They listen and treat my yard like their own. Nice people in the office too!
When I had originally called they said they couldnt help because my warranty was up. After a frustrating call, the boss himself came, after hours no less, and decided to help for free. Their help is greatly appreciated, and I would highly recommend them. Truly a five-star experience.
Over a year ago my sprinklers were installed. One year warrenty. everything works fine, however... sprinkler heads VERY close to concrete cant put anything around them to prevent grass from growing. Also when hole cut into brick for line to sprinkler unit in garage, they didnt even bother to seal it with caulking. They left tools behind etc BUT worst problem is they installed sprinkler head on MY NEIGHBORS PROPERTY. I just noticed this, as my neighbor pointed it out. it is at least 4 feet over. NOT HAPPY AS THIS CAN CAUSE TITLE ISSUE. I do not recommend. ***All of the negative posts are here are absolutely true, once they are done and get your money its over. they rush the work and it is shotty.
They stunk. 3 times they had to come back out to properly fix a leaking water line. Guy told me nothing I can do about it. Was a total jerk. When I said fine, I will get someone else, he proceeded to replace the whole line (10 ft vs 2ft) like he should have done to begin with. 3 diff times I had to leave work. Will never use them again. Also, never got a quote for what I am sure would have been a couple of thousand dollar job for them.
Cris and his team at HOT have completed several jobs for me in past. All of them completed on time and look great. Chris will ensure all is completed per agreements and owner is satisfied with the results. Cant go wrong here.....
Heart of Texas worked closely with us to design and install the landscaping and sprinkler system for our new home. Once we finalized the designs, the Heart of Texas team moved in and quickly installed the sprinkler system, built all the beds, planted trees, shrubs and other plants, and sodded the yard. They also provided training for the new sprinkler system and been very responsive to questions I ve had. I m looking forward to working with them again for future landscaping enhancements we have planned.
Man, I can t wait to leave my review. Been a month long process that s still not done for an irrigation system and backyard sod install. I ll be back to give all the details of why this is a terrible company to choose.
These guys are professionals when it comes to landscaping in central Texas. They may sometimes be a little more expensive but if you want the job done right the first time give HOT a call.
Shout out to Cameron! I called needing help and Cameron came over to one of my sellers homes to help. He did it free of charge, when it wasnt convenient Im sure, and made me feel like a valued customer. He took pictures and sent them to me. This helped the new buyer to see that the irrigation system worked. Saved me time and effort, and saved my client money. I will highly recommend him and HOT to my clients! Thank you, Jan Haney, Keller Williams Realty
Since I posted earlier today, slamming HOTL, they have responded and corrected my problem. So I must retract my bad press and give praises to this awesome company. I give 5 stars for capabilities and 1/2 star for initial customer satisfaction.
Awesome company
Sadly our builder used this company to setup our sprinklers and sod. Much like other reviews the follow up service is very poor and when I was able to finally talk to someone they were belittling and rude. My overall experience with this company has brought me to a point where I will go out of my way to avoid anything to do with them and discourage others from using them in the future.
The operators drive very aggressively in residential neighborhoods
These guys do a wonderful job! They landscaped my hair salon and it looks amazing!! I get so many compliments on it!
I have waited a bit of time before writing this review as I really couldnt believe that such a well known, highly recommended company would have such poor customer service. I called and scheduled for an estimate on my existing sprinkler system. The technician (for lack of a better word) arrived a day late (my appointed day was Thursday, he arrived Friday). The man stayed about 5 minutes and said that the company would send an estimate by email ( he did not ask for my email by the way nor did the receptionist that I initially made the appointment with). Needless to say I have never received an estimate and at this point it wouldnt matter if I did as I would never use this company and will never recommend them to anyone. So highly disappointed.
These folks installed my system summer of 2013. Office help were courteous and salesman was charming but not gifted at running a crew or problem solving. The plan has left my yard with drenched moldy areas and burned dry spots. The job was poorly done but it is over with and I am using another company to make adjustments and maintain my system. PS. These guys charge a lot.
Unfortunately our builder contracts with this company to put in sprinkler systems/yards. Office staff nice, techs are rude, nobody returns phone calls. Basically once theyve done they work they dont care.