Island Details Landscape & Maintenance in Bainbridge Island

Dian is knowledgeable, kind, and has an incredible crew who captured my heart as they transformed my yard into an oasis on my somewhat limited budget. Island Details is ten stars out of five! Whether your yard is extravagant or simple, I would trust these folks.

I had the same experience as the other 1-star reviews. What a nightmare dealing with this company was. Never again.

We had a very similar experience as the other 1-star reviews we have now seen. I would describe this company as incredibly disrespectful, incompetent, and predatory. We initially hired island details when we moved to the island. We were convinced by them to spend extra at the beginning for a "clean up" and then an ongoing maintenance schedule. Fortunately, someone was at the house during many of the ongoing maintenance visits. We discovered that we were not receiving the time on site that we were paying for! Often only two hours with two people who worked slowly while we were paying for 8 man-hours on-site at each visit. When we spoke to the company we were told that yes that is true and that they that closely monitor their trucks with GPS, the banked time would be used for the fall "clean up". Had we not confronted the company I am sure they would never have said anything.  Fall came around and despite paying for maintenance all year, our yard did not look good! This was because they were not adequately doing the maintenance job they were being paid for. At the time of the fall "clean up" I met with her crew and it was clear they did not receive much direction or supervision. After one day we were texted that it was going to take more time to finish the work and that the crew would be back tomorrow. We never approved additional time or agreed to any expenditure beyond our maintenance agreement with which they failed to perform.  We were out of town and could not respond or review the work. The crew proceeded to work for three more days. We were under the understanding that this work was to be completed under the time we had already paid for and had been "banked".  They worked for three days without our approval or a contract and then tried to bill us for almost 4 grand for the additional work! Work that wouldn't have been needed if they had done it as scheduled. When we spoke about this issue the company refused to compromise on the bill in order to reach a fair agreement for the work that was done. The owner was very rude! At one point saying "this is what it costs to take care of houses on the island." "Most of her clients would never complain about a bill like this." and "that some of our plants had needed specialists that required a much higher rate",  "If we can't afford to take care of the house then we may be living beyond our means" and she has seen "kids from Seattle move here before and not understand what it takes to maintain a property on the island". It became clear that she thought she could just take advantage of us. Avoid this company at all costs. We have since found a great company, and not had any of these issues.

Working with Dian and Heather was amazing, so much talent and respect for this company. Brilliant hardscapes, complimented with verdant green life. Such caring and devoted people, hard working and striving for landscape perfection.

Awsome people skilled landscapers experienced craftsmen they do really nice water features and excellent maintenance also Christmas lights excellent trustworthy people

Simply amazing people and very friendly ❤️

Had the most amazing experience with Island Details. They did all of our container garden, built raised rock beds to disguise our septic tanks, gorgeous cobble stone pathways, and planted cherry blossoms for a family members memorial. They came under budget and all the staff were always respectful! Thanks again will definitely be recommending you to everyone we know!!

Felt like I've been hoodwinked. Given an estimate of 6300k + 1300k for yard mulch work. Final bill over 10000k. In the process destroyed two trees and a organic herb garden. Does not respond to my emails. Promised to come out and look at trees but never has. In our first meeting I was encouraged that finally I had found an honest landscaper on the island. How wrong I was.