TruGreen Lawn Care in Anaheim

Great service! Quick service and timely provided summarizations of what is wrong with my lawn and how to fix it.

On time, knowledgeable, friendly. Very good equipment.

Nathan was great. He was very courteous and professional... a great representative on behalf of your company.

Javier did a totally professional job. They are lucky to have him as an employee.

Javier was very kind and helpful.

Truly appreciate their services and knowledge helping me keep my grass green

Matthew introduced himself let me know what he would be doing today. He knew the area that needed attention. Vary pleasant and courteous.

Man was thorough and did a good job!

First service - Demetri was very helpful - Answered all questions -

Brealend came out and knew exactly what needed to be done to fix my problem. He was professional and friendly and offered the help I needed.

Demetri came out this evening and did a fantastic job. He really sprayed all the shrubs and covered every where. Last treatment was done and we had mosquitos in our yard within 2 weeks.

First visit. Not much to say yet. Time will tell. I watched the tech do his job, seemed to do what I asked and seemed to have a good knowledge base. 5 star for now, will follow up with further service calls.

Lawn is looking amazing and healthy. Dylan the service technician was professional, knowledgeable and courteous

Joe did a great job in performing the work and in communicating what was needed. TruGreen did a great job in letting me know when they would show up. I was able to let the dog out to go to the bathroom before they came

Impressive

I am always pleased with the specialist that Tru Green sends out. They are very professional.

Really good, fast and professional. Excellent pest control.

Service is always excellent. I do need aeration soon however.

Spencer is very nice and professional

Javier hes very kind. He explains things and he does a great job taking care of our lawn. I would like to have Javier do my service each time if possible.

Awesome work. Reasonable price. Friendly and courteous .done fast.

We would like to have Javier return for our service in the future.

How can I get service notice sooner than the day before treatment? Great results overall on-site service but communication with the company is difficult.

Love how our lawn looks since we started using TruGreen s services.

Javier is pleasant and very knowledgeable. My lawn has never looked this good!

June 29, 2023 Update: TruGreen Specialist, Mark L. did soil core sampling & reset my irrigation system longer! Aug. 31, 2023 Update: Mark L. returned and very much remembered me from before. He thoroughly explained the fertilization with Chicken Manure and weed control applications!

TruGreen Lawn Care is an outstanding company. Provided me with excellent customer service and support. Friendly atmosphere and staff was very professional and supportive with answering all my questions with providing recommendations. Thanks for the genuine support in providing me with a great experience. I would like to recognize Javier and Dillon who ensured I was taking care of the moment they arrived at my home. Overall, very satisfied with the services provided and looking forward to future visits. Thank You.

Lawn Specialist always shows up as scheduled. Step by step notification messing system allows to expect the arrival time. Good and satisfactory service..

Specific to the weed control service, I don t recommend their service. The other services they have are fine

Hahsani did a great job doing a respray to deal with some persistent weeds. He told me what was happening to my lawn and I appreciated the clarity! He was knowledgeable and very efficient!

Always very professional!

This company has turned around my yard to make it a beautiful garden. Mosquito control was a big driver for getting started with TruGreen, but I have found their comprehensive care package to be better than I expected. I always get a real person to address any concerns over the phone. Much appreciated.

Very knowledgeable TruGreen associates -- all have done a great job.

Does shrubs , trees

Mosquito treatment was completed. Very thorough and professional. Will continue treatment plan as long as it helps our situation.

Spoke with tech and he explained to me his application and type of chemicals that he was using. Asked if they needed anything and they declined and went to work. Professional and polite. Positive Punctuality

Technician was very professional. He came through the door and discussed with me the services he would be performing today I also received a text message of the services performed. Love Tru Green Positive

My yard looks great and they are always so quick to respond to whatever needs I express.

Great job!

I d like to see more information with regards to what I can be doing better for best lawn maintenance between Trugreen visits.

I purchased the TruComplete Lawn Service with 8 applications that would be completed every 6 weeks to cover the whole year on 02/23/2023. This package included TruComplete Aeration and Overseeding on 02/23/2023, this was one of the main reasons I purchased this service. After completion of the first service I was excited to see the Healthy Lawn Analysis but the report was never given to me and is not on their online portal. I have also noticed that their invoices grossly overestimate my lawn area as being 2000+ sqft when it is closer to 300 sqft as it is only a small patch of grass in my front yard. I called in after this service to see when the aeration and overseeding would be completed and was told it would happen in the early spring. It is now past their window of completing this service and I called in today to see why the service did not happen and was told they do not do this in spring and I would have to wait until fall. but was also informed that my service would end in September as they have been completing the service every 4 weeks instead of 6. When calling in I was met with zero concern about the service quality, and the only remedy offered was Well... what would you like me to do about it?. When I asked if I could speak to a manager or have the issue escalated I was put on hold for 10 minuets and then hung up on. Truly disappointing TruGreen.

Very professional tech. Polite and efficient

Mark L. Is the best. He gives 100% professional service and is a 5 star on his own!

Mark did a great job today. He was very professional and took the time to speak with us and explain his services for today. We have NO weeds in our grass!

Javier was very informative in explaining issues with our lawn and what remedial actions were needed.

Both Mario Contreras and Spencer Thomas arrived early for my appointments, which worked-out well for me. Mario was exceptionally knowledgeable but carried himself with an easy-going demeanor. Both Mario and Spencer were friendly and cordial. I felt very comfortable and confident that they were both conscientious and thorough in the services provided. I have requested that Mario be assigned to my property as my technician of choice.

Marliyn ( who couldnt of been nicer), came to do my mosquitoe treatment in my yard. I appreciate having the same technician most times because I get to know them and they know me and my yard. I love the tracking system that shows when they will arrive. Today the map wasnt working but most times it is.

I was very pleased. John was nice and very helpful.

On time and perfect communication.

Mark provided a good action plan to take care of the brown spots in our front yard. He was extremely helpful.

Javier was extremely helpful and was able to educate me on what they re doing with the lawn and what I need to do to maintain it.

Very nice attitude, professional and kind.

Javier is dedicated in doing his work right. He is very thorough and professional. Above all, friendly, attentive and courteous.

Be aware of this branch as they are cheating on their services. I did not authorize any services to them and I did not have any contract with them after my one year service was expired and terminated. They still sent their specialist to stop by and left a service summary on the door handle by claiming they provided service. Actually they did not! This is the 2nd time they did that to me without my authorization. If you have any credit card on file with them, need to check the statement carefully to ensure you dont pay any non-authorized services. Not sure if this the problem with the entire company but I am sure it happened to me with this branch. BTW - the person who did this on the 2nd time is Spencer Thomas and his supervisor is Rodrigo LLamas.

Javier was excellent. The best tech yet to provide my service.

Always do a great job.

I have been on a yearly maintenance schedule with TruGreen for several years. Last visit was required to complete tree and shrub care. Although technician abided by no-contact rules, I was able to talk with her when she had quickly completed the service. She was masked, cheerful, friendly, and reiterated the safety precautions to be observed following the treatment.

the products work. My lawn and shrubs have never looked better!!!

I was told someone would be out within 5 days to treat my sick trees with insecticide and nutrients. Instead, it took someone 5 weeks to come out for 4 minutes and fertilize my bushes. They did nothing for the sick trees which is all I cared about. Cancelling this horrible service immediately.

Good

NO ONE EVER RETURNS CALL. BESIDES BEING HOLD FOR OVER 45 mins. March 10 2021 2:00 pm. We STILL HAVE THE SAME WEEDS after 9 months. What does it take to get a return call and have anyone treat my lawn to kill the crabgrass and clover. EHAT IS THE ANAHEIM OFFICE NUMBER ? Anyone

Good

I have the best looking lawn in the neighborhood. My neighbor uses you also and his lawn is about 5 yrs. old and looks really good. My lawn is over 12 yrs. old and looks great.

I purchased Tree and Shrub service to eradicate a white fly infestation on 9/22/21 from Larry Stewart. I was promised service within a week. I have called the toll free number and the sales person 6 times and no one has returned my calls. I have been asking the GM. Jeffrey Martineau to call me for the past 3 days and no one can get him on the phone, provide a direct number or transfer me and Jeffrey has not returned my calls either. I feel like TruGreen is scamming me. I paid over $300 up front and no one has provided a service or even reached out to schedule. Whenever I try to call and schedule I get a different story each time I call. If I do not hear from someone today I will reach out to the local Los Angeles News Media, The Better Business Bureau and American Express to dispute the charge.

I was looking for a lawn service and my friend warned me-said he was promised you would come back untill it was fixed and none of the promises were met...sorry...not sorry

I was a first time customer in 2018, I purchased their Lawn, Shrubs and Pest Control services. I paid in advance. The quality of each service was well below what I had in the past from another company at a previous house. Never the same tech, and they never clean up after themselves. Mud, seed, whatever, its all over the driveway, street and backyard. Theyre here maybe 15 minues. I canceled the shrubs and pest service and decided to give the lawn care another chance at the urging of the manager. Now, its 2020. My lawn looks worse than it did when they started. I called and left a message for the same manager but never received a call back. This company is a waste of money. I will not be renewing again. Apparently they dont need customers.

I signed up for service telling them my tree I wanted to be sprayed was in an enclosed patio so they had to tell me so I could let them in. 2 weeks no call. I called made an appt. the day was 2 weeks later I checked appt info on the day I expected them and found they had changed the date without notifying me which was a date I could not their servicemeet them. one month and no service. I cancelled

Still waiting to see results

Not really happy with the service. Yard has lots of weeds and seems like they put annual rye seed on my marathon grass. They tilled my backyard and grass basically died. They are unable to work the services when I am home even after having several discussions. Definitely will not renew contract.

They are great. Ive had them for over 17yrs & would not change.

Nice company to work with

The technician was so good as he sprayed my trees & brush plants; he was so good as he sprayed each tree & brush with care & he explained to me what was wrong & with my tree or brush.

Very professional service; we get a call day before someone is coming out; they let us know when the rep is on his/her way and a report on what was done is left on our door. All our landscaping has improved since we began using TruGreen so we highly recommend them.

STAY AWAY FROM THIS COMPANY!! Their 1-800 customer service is horrible, they will scam you out of your money and continually reschedule your service appointment without calling you! Called over a week and a half ago to purchase services for mosquito pest control for the yard. Explained to the sales rep that the following Saturday 8/3/2019, I was entertaining and needed my first scheduled service before this day. The sales rep assured me it would be taken care of. They have 8 service applications per season and this season had a remainder of 3. The 1st servicing was supposed to take place on Friday 8/2/2019. The rep explained that a technician would show between 8am and noonish. I was told they like to get to homes earlier in the day so that the mosquito repellent would have time to dry. This sales rep goes into we can give you a 7% discount if you pay for the remaining 3 service dates for the year. I paid and was happy this would be one less bill I would ha e to worry about. On Friday around 2 or 3pm I called customer service, because the update online had been changed to a reschedule. Totally upset and horrified that no one called, I explained my frustrations to a customer service representative who showed no empathy and was totally upset that I was upset, and said well what do you want to do? We can just refund you. Upset I told the rep I would need to call them back and hung up. I called back around 5pm spoke to a different customer service rep and this rep listened to my horrible experience and showed empathy and apologize. She went on to say that she would send in a request to schedule service for the next day. The very next day, while at work, around 3pm I noticed again that my service requested was rescheduled. No call to me or nothing. Spoke to another rep and I explained what happen and asked is this the type of customer service I could expect as a new customer? The rep apologized and stated no and rescheduled me for the ext Monday 8/5/2019 between 11am and 4pm. On Monday at 4pm I saw online that i had not been serviced yet. The Trugreen tech Michael G. had not been out yet. I called customer service and the rep said my service window was actually between 11am and 7pm and if the tech Michael G doesnt show up by 7pm I should called back around that time. At 6:57 I called customer service and was on hold waiting to speak with a customer service rep. After waiting 10min to get a rep on the line, I hung up and called back on the 2nd 1-800 number. Their service center closes at 7pm according to the greeting message and that i should call back tomorrow at normal business hours. The customer service rep that told me to call back around 7pm if the tech Michael G hadnt shown up, knee that no one would be around to accept my call and my complaints! This is a total BS company that should be rated at ZERO STARS and reported to the Better Business Bureau. That take you money in an instant and have no plans on servicing you!

Signed up for lawn care and separately for tree and shrub care. Trees and shrubs and done fairly well on their watch. Lawn service - less than satisfactory results. Biggest problem - Service and Communication. Each technician that comes out has a different solution for a problem. Blames the problem on the previous technician. They play a shell game when you try to contact them. I have called the local Orange County office MANY times - no one ever answers - it gets forwarded to their National office. These are just office clerks who know nothing about what goes on in the field and are trained to profusely apologize and say they will get it taken care of. Yesterday I received a message saying they were coming today in the afternoon. This morning I received another message saying they were coming between 7am and 1pm. This caused me to cancel other plans for the morning. When the tech showed up in the morning he said he was there for a different type of lawn service - not the aeration and seeding that I was expecting. Turns out that TruGreen had scheduled TWO different lawn services for the same day - one conflicting with the other. When I called the service number to confirm that the service I wanted was still coming they said yes - between 4pm and 5pm. So assuming they actually show up, they will have WASTED MY ENTIRE DAY. THIS COMPANY IS UNBELIEVABLY INCOMPETENT and will likely be cancelling any future services from them.

This is the worst company I can remember ever dealing with. Dont do what they say. BEWARE!

Walk in, Hangout,Read a Landscape Mag for half hour.No one even knows your there.Like your a ghost, Could have roamed the whole facility.

Horrible experience. Signed up for TruGreen in April 2018, they burned the front lawn in August by applying fertilizer on a very hot day. First they tried to blame me for a variety of reasons (e.g. not watering enough, not watering immediately after the application) which were shown to be false. Finally, after a month or so, the area manager admitted their negligence and agreed to take extra measures to address the damage. He advised that they hired a lot of rookies this year and were experiencing a higher level of burned lawns. Ultimately, they never returned to take the extra measures and I cancelled my contract this morning. Overall, my lawn looks worse than when they started. Thanks TruGreen. Please save your money and time and look elsewhere for this service.

I really wish that there was a way to give this company a negative star review, but such isnt the case. After paying in full for a one year lawn and mosquito package, TruGreen has shown that they are less than competent in their endeavors as well as not caring about their customers concerns. I have tried to call on a number of occasions due to missed and lied about lawn care services and have either been disconnected from the call or have not had my call returned. Today I will be going directly to the office to speak with management and they better hope that they deal with me only, I am the nice one in my marriage when it comes to stuff like this. Do not give TruGreen your money!!!!! You have been warned.

I was pleasantly surprised when i saw it worked, all my neighbors ask me how i got my lawn so green, seeing as it was almost dead, I told them, I tried TruGreen, it worked. I spend very little on water and my grass is beautiful.

I would say my experience with TruGreen has been about the worst customer service experience ever. There has been damage caused by TG to my lawn that they refuse to fix. The owner Roy doesnt even care to contact me when I have been calling for months complaining about various issues. I paid a year in full in advance and my lawn looks worse than it did one year ago. Terrible...please read the Yelp reviews from myself and other customers that have used this service in the past year, you will change your mind about giving this company your hard earned money.

Always arrive on Day specified, efficient, nothing left to clean up after service, competent

It is wonderful to just count on them to know what to do and when to do it. It takes off a lot of pressure and you are left with a beautiful yard. They are great about coming back if something doesnt take. They want you to be satisfied and will go out of their way to make sure you are.

My lawn was in bad shape when one of your reps came to my door so it was easy to hear him out. Everything is scheduled, we get reminders, and get a summary of what was done. The best part of all is my lawn looks 100 times better with the service! We have grass in places we didnt before, the browning of the grass has subsided, and it looks as though we will have a healthy lawn in both the front and back by spring.

My experience with Trugreen was exceptional; they did a aeration for my lawn which helped my grass go from dormant to green. The tech people are very professional & very nice. They are always on time for the appts.

Your Trugreen people are always responsive to my needs. The Lawn is looking bad, I am to water only on Tuesdays and Saturdays at night. I go out during the week on other night and water with a hose, but Im not seeing much of an improvement. I have again and again every year the St. Augustine Grass coming up through my lawn, they say they spray for it but it is getting worse.

Each technician I have seen has been polite, and VERY willing to answer any questions Ive had. I most certainly appreciate the patient explanation of what products are being used on my lawn, why they are being used, and the results I can expect. I would say that I appreciate feeling like a valued customer. I enjoy having confidence that my lawn is nourished; with weeds and odd grasses being controlled....that having a healthy lawn reflects on pride of ownership and enhances curb appeal. TruGreen service ensures that my lawn will look its best. For me, the most value I appreciate is the FRIENDLINESS and professionalism of your highly-trained technicians.

My specialist, Louie, has insured my yard stays beautiful year round. When one of our camphor trees was sick, he carefully tended to it and kept me informed monthly until it was healthy again. I trust their services-they are dependable, honest and best of all, they live up to their commitment to keeping my yard at its best.

True Green is doing a great job on my lawn. We just had the aeration and seeding done on our lawn. The technician who did it, came out and just as he started the aeration - it started to rain (and rain hard). he kept on aeration till he was done. Our lawn definitely needed the aeration and the water. Cant wait till spring comes so I can see a lush lawn. Thank you